About Stoneridge Chrysler Jeep Dodge of Dublin
Stoneridge Chrysler Jeep Dodge of Dublin is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.Dealer Conveniences
- Shuttle Service Available
- We Offer Rentals
- Spanish Speaking
- Free WiFi
- We Have Early Bird Hours
- We Offer Mopar Accessories
- We Offer Mopar Performance Parts
- We Do State Inspections
- Ask About Service Contracts
- Certified Technicians
Call (925) 208-4812 today to schedule your next appointment.
Our technicians at Stoneridge Chrysler Jeep Dodge of Dublin are ready to help you!
Stoneridge Chrysler Jeep Dodge of Dublin is a BusinessLink Dealer!
Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.
Membership is free, with no dues or fees, and benefits include:- Next Available Bay Service: Members are always first in line for maintenance and repair work
- Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
- Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
- Extended Service Hours: Longer hours mean your vehicle will be ready faster.
Call Stoneridge Chrysler Jeep Dodge of Dublin today at (925) 208-4812 to learn more
-
★★★★★ PRINCESS DIAMOND BRYANTCustomer Service are awesome and so very helpful. | Read Full Review5/28/2025 12:00:00 AM | Google
-
★★★★★ DevOps with JainishShahI am beyond frustrated with the utter lack of professionalism and accountability at Stoneridge Chrysler Jeep Dodge of Pleasanton. My 2022 Chrysler Pacifica Hybrid has been sitting at their service center for over a month after a major hybrid system component failed. The part (5185094AH) was ordered on April 16, and since then, I’ve r | Read Full Review5/28/2025 12:00:00 AM | Google
-
★★★★★ AMomma23I appreciated the professionalism and friendliness of the car salesman Mark in helping me get a vehicle I could afford. I also was impressed by his honest caring attitude and kindness with my previous bad experience with Mazda. He worked hard to get me a good deal and wasn’t pushy. I also appreciated David who was friendly and helpfu | Read Full Review5/25/2025 12:00:00 AM | Google
-
★★★★★ Nicole RichinaGreat service Brittany is absolutely amazing always the best service always .Stoneridge Chrysler jeep dodge ram is by far the best won't ever go anywhere else. | Read Full Review5/25/2025 12:00:00 AM | Google
-
★★★★★ Michael OliveraGianni and Aria were Amazing! They made purchasing a vehicle such a pleasure and were honest and upfront with all details!!! They will have all my future business. | Read Full Review5/25/2025 12:00:00 AM | Google
-
★★★★★ MrTomasi1Service was great! They fixed my vehicle in a timely manner and now it’s back to running smoothly. Overall great experience. ?? | Read Full Review5/25/2025 12:00:00 AM | Google
-
★★★★★ Ana SotoOverall a great experience working with Angel and Gian at the Pleasanton location. They were nice and professional. Extremely knowledgeable about the products. | Read Full Review5/23/2025 12:00:00 AM | Google
-
★★★★★ Andrew CampbellGabriel was very helpfull and answered all of my questions. Great service. | Read Full Review5/23/2025 12:00:00 AM | Google
-
★★★★★ Jennifer ThenemannGianni was fantastic to work with! | Read Full Review5/22/2025 12:00:00 AM | Google
-
★★★★★ Anthony BonifacioVery professional staff that worked efficiently to get me back on the road. | Read Full Review5/22/2025 12:00:00 AM | Google
-
★★★★★ Shiv ParsramI recently visited Stoneridge Chrysler Jeep Dodge Ram for an oil change on my 2023 Ram Rebel. Overall, the service was excellent — the staff was friendly, professional, and efficient. The team took great care of my vehicle, and I appreciated the thoroughness of the service. The showroom was clean and well-maintained, creating a welc | Read Full Review5/22/2025 12:00:00 AM | Google
-
★★★★★ Otis WalkerI made a trip to the Dodge Chrysler Jeep and Ram dealership in Pleaston Ca, to pick up parts for my Dodge Charger and met two great fellas Gianni and Isaiah who got me an amazing deal to receive my dream car. Now I'm set with a broad smile on my face. Thank you gentlemen for your great assistance on the lease of a the car of my dream | Read Full Review5/21/2025 12:00:00 AM | Google
-
★★★★★ JuAnisha ReelsThe service was disappointing. I dropped my car off at 9:00 AM for an oil change and tire rotation, but never received any update. I ended up calling at 1:15 PM to check on the status and was told they had just received the keys. However, when I arrived, I was informed the service was actually completed by 10:00 AM. It’s frustrating | Read Full Review5/21/2025 12:00:00 AM | Google
-
★★★★★ Pretty TacticalAmazing customer care, we hit a few curve balls but the team did everything to make sure we left satisfied! Definitely an enjoyable experience to work with Stoneridge CJDR! | Read Full Review5/20/2025 12:00:00 AM | Google
-
★★★★★ Jaimi TurnerEdited to respond to Chrysler's response: I left three messages, one for the General Manager and one for the Service Manager, before posting my review. All three went unreturned. This is why my only option was to leave the review below. My 2022 Jeep Wrangler 4xe was at this dealership for a simple warranty repair. While there, th | Read Full Review5/20/2025 12:00:00 AM | Google
-
★★★★★ Jaimi BertuccelliThis dealership has terrible customer follow through. They do not return calls, they do not reach out when your car will not be ready when promised and they are not careful with the cars they work on, as was evidenced when my car was damaged while being worked on there. The general manager is dismissive and disrespectful. My experien | Read Full Review5/20/2025 12:00:00 AM | Google
-
★★★★★ carlo melladoThe work to get me the best product and deal. | Read Full Review5/18/2025 12:00:00 AM | Google
-
★★★★★ Jeni FernandoUpdate: May 2025 Had another wonderful experience at Stoneridge Jeep this morning. The staff was kind as usual. The waiting area was clean and has a new coffee maker. My Jeep was done in no time. Will continue to bring my Jeep here for service. This literally has been the friendliest staff at a Service Desk at a dealership I have e | Read Full Review5/16/2025 12:00:00 AM | Google
-
★★★★★ Debbie VargasThanks for expediting recall repairs! Courteous and friendly staff. | Read Full Review5/16/2025 12:00:00 AM | Google
-
★★★★★ Charles CrappelI’ve been to a couple dodgers dealerships for my truck weather an oil change or something else. This is the first one I’ve been to where they don’t wash your vehicle after service is completed. | Read Full Review5/16/2025 12:00:00 AM | Google
-
★★★★★ REDWOODDid the 67 a recall to reprogram the computer. I was surprised I was in and out less than 45 minutes. Did not want to do the other recalls did not have time there are almost 17 recalls on this 2014 ram limited. 67 a is the recall where you do not pass smog in California, do not get registration. Then went to get smog and it turns out | Read Full Review5/14/2025 12:00:00 AM | Google
-
★★★★★ Rosa LopezWe were greeted by Brittney she was very professional. We had our tires rotated on our Ram 22. Vehicle ready in less than an hour. Thank you for everything. | Read Full Review5/12/2025 12:00:00 AM | Google
-
★★★★★ Myreen BartolomeHighly Recommend! ” MARK was great to work with and really went above and beyond to secure our desired car and ensure top quality. He also kept us well informed along the way about timing and next steps. It was a pleasure working with him and I would highly recommend him. | Read Full Review5/10/2025 12:00:00 AM | Google
-
★★★★★ Buddy ArndtThe service on my 2021 Gladiator was very easy and smooth for me. Liked the waiting room setup too. | Read Full Review5/10/2025 12:00:00 AM | Google
-
★★★★★ Elaine MarieVery friendly and accommodating! Treated us like family! | Read Full Review5/8/2025 12:00:00 AM | Google
-
★★★★★ Shannon lewisI had a great experience here the people were nice and they were fast with getting my issues fixed and I will come back to this place again if I need to I'm going to tell my families and friends on how good the service is here ?? | Read Full Review5/7/2025 12:00:00 AM | Google
-
★★★★★ MariaMark helped us get a car on my price range even if he has to pick it up the same day. Took care of me and my daughter by giving us dinner while we wait. Really nice and easy guy to deal with. | Read Full Review5/6/2025 12:00:00 AM | Google
-
★★★★★ AndresThe customer service is bad people get mad for not buying a car | Read Full Review5/5/2025 12:00:00 AM | Google
-
★★★★★ Deborah StevensEasy, informative. Car was ready quickly. James was great to work with. | Read Full Review5/4/2025 12:00:00 AM | Google
-
★★★★★ Manjinder SinghJiaani & aria helps us I lost to negotiate the price on car we just bought a new car they did every possible way to make us happy and we are happy now we bought our electric Wagner Jeep thanks to the team they really do very nice | Read Full Review5/3/2025 12:00:00 AM | Google
-
★★★★★ Stacey LindsayI always have wonderful service. The team is thorough and listens to my concerns. Everyone there is a pleasure to do business with! | Read Full Review5/2/2025 12:00:00 AM | Google
-
★★★★★ Erin BrowneI took my vehicle in for service and I am very impressed with the quality of customer service and quality of the product. Gabriel Howsoney is always very professional and easy to get along with. He has excellent communication skills is quick to reply to my questions. Thank you very much for the wonderful service and I look forward to | Read Full Review5/2/2025 12:00:00 AM | Google
-
★★★★★ Jose NuñezChris Jimenez (Fleet advisor) provides great customer service. | Read Full Review4/30/2025 12:00:00 AM | Google
-
★★★★★ Ann St-LaurentIf you are gonna charge me almost $2000 for my 30k service, and you tell you’re inspecting all these extra things…but you don’t really do the inspection, I don’t believe you deserve more than one star. Over charging and having the technician pretend to check things is wrong. That’s bad business practice. | Read Full Review4/30/2025 12:00:00 AM | Google
-
★★★★★ Wes JacksonService department is completely unresponsive. Been trying to get ahold of someone for a week to get an update. I’ll probably just make the drive to Fremont next time I need servicing | Read Full Review4/30/2025 12:00:00 AM | Google
-
★★★★★ Jaimi TurnerMy 2022 Jeep Wrangler 4xe was at this dealership for a simple warranty repair. While there, they crashed my vehicle in the car wash. My vehicle, which had no previous prior damage, needed a new front bumper, new light and a partial paint job. They had my vehicle for 3.5 weeks. They were terrible at communicating, continuously sta | Read Full Review4/30/2025 12:00:00 AM | Google
-
★★★★★ nacia russellGreat Environment, Very Understanding and made my experience of purchasing my first car a breeze. I’m overjoyed with my new edition | Read Full Review4/28/2025 12:00:00 AM | Google
-
★★★★★ mike LoweStraight forward and did the job in two days. Very happy with this dealership as I have had problems with other Dodge dealership. | Read Full Review4/27/2025 12:00:00 AM | Google
-
★★★★★ ANDREW CORDEROGreat customer service, as soon as you enter the lot they give assistance right away without making you feel pressured at all. This is our second vehicle with them and so far everything has been great. | Read Full Review4/27/2025 12:00:00 AM | Google
-
★★★★★ Paul JohnsonGreat sales team i had horrible credit and not much to put down, but they worked hard for me and found me a way to get into a vehicle | Read Full Review4/27/2025 12:00:00 AM | Google
-
★★★★★ Priscilla WalkerWhen I dropped my car off, I was quoted $59.95 for tire rotation. When I picked my car up, the actual cost was $98.70. Cashier couldn’t explain. Wasn’t worth arguing about, but I don’t like bait and switch. | Read Full Review4/23/2025 12:00:00 AM | Google
-
★★★★★ Duplex Managementthe last few times I took my vehicle , they could not find the paperwork that the multi point inspection was performed. They need to get it together at this place . Ugh . What happened to the attention to detail and exceptional customer service. | Read Full Review4/23/2025 12:00:00 AM | Google
-
★★★★★ Michelle LagosWorse process/service to have your vehicle diagnosed and fixed when you have a check engine light on. You make an appt thinking your car will be at a minimum looked at on the day of your appt, but it’s only to drop off the vehicle. They then advised it can take days to get a diagnosis and then from there more time depending if they h | Read Full Review4/23/2025 12:00:00 AM | Google
-
★★★★★ Shrijeet NairI recently brought my Jeep in for service at Jeep Pleasanton and was thoroughly impressed with the service I received, especially from my advisor, Brittany. She took the time to clearly explain everything, answered all my questions patiently, and kept me updated throughout the process. The service itself was excellent, and Brittany's | Read Full Review4/21/2025 12:00:00 AM | Google
-
★★★★★ Antony MaltaTUVIMOS UNA BUENA ATENCION POR PARTE DE DANIEL , ESTAMOS TOTALMENTE SASTISFECHOS!!!!!!!! | Read Full Review4/20/2025 12:00:00 AM | Google
-
★★★★★ Kristen MoralesMark was great! We were in and out within 2 hours. Highly recommend. | Read Full Review4/20/2025 12:00:00 AM | Google
-
★★★★★ Jessica WilsonLloyd, Francisco and Wes were great. Had a friendly and fun experience purchasing my new jeep. | Read Full Review4/20/2025 12:00:00 AM | Google
-
★★★★★ Santhosh ArasanAbsolutely unacceptable experience—for a simple oil change, my car was held for two full days, and I only found out yesterday evening that it had been ready since the same day morning. No one called, messaged, or responded to my multiple voicemails and follow-ups via the front desk. I had to go in person just to learn the status of m | Read Full Review4/20/2025 12:00:00 AM | Google
-
★★★★★ Nickalas SalazarIsaiah was very professional, and went to battle for us to get the vehicle we wanted at a reasonable price and rate thank you! | Read Full Review4/19/2025 12:00:00 AM | Google
-
★★★★★ Leigh RiceI leased a new Jeep here a couple of months ago and so far all of my interactions with the dealership have been fantastic. I just had running boards and paint/interior protection done and had another great experience with the service department. Everybody has been helpful, friendly, and seems to want to truly go above and beyond. So | Read Full Review4/16/2025 12:00:00 AM | Google
-
★★★★★ Jarrod RedBeardThey had my van hostage for 5 days. Brittany Tried to add additional work that I didn’t need done. Poor communication with the tech. And it cost me a few days without my working van. It was a nightmare. And the manager wouldn’t call me back. To address my concerns. | Read Full Review4/13/2025 12:00:00 AM | Google
-
★★★★★ rafat hweihTaylor is really an exceptional person. He made me feel at home. Very honest. This corporation is lucky to have a person with the power and knowledge that he has. I really enjoyed the time with him. Thank you so much. Rafat Hweih Cheers!!!! Thank you for trusting me. Much love. | Read Full Review4/12/2025 12:00:00 AM | Google
-
★★★★★ Kimberlee CassettiFirst time using the service department. It was a great experience ! Will be back !!! | Read Full Review4/12/2025 12:00:00 AM | Google
-
★★★★★ Mike McHoneThe service manager is James is excellen and very helpful! | Read Full Review4/12/2025 12:00:00 AM | Google
-
★★★★★ Ryan WilliamsGianni and Aria helped me out big time! They want the best for their customers and they treated me like family. 10/10 recommend | Read Full Review4/12/2025 12:00:00 AM | Google
-
★★★★★ Frederic SisonEnd of February 2025 I bought a a 2022 Grand Cherokee L on this dealership,JR or Jamal Rasulli the finance officer who processed our loan keep selling and pushing me to buy the gap insurance and extended warranty and for so may times I said no, no and no and we late going back home. So he said okay and only to find out when I got hom | Read Full Review4/12/2025 12:00:00 AM | Google
-
★★★★★ Anuj TrivediThanks for timely repair of my vehicle | Read Full Review4/9/2025 12:00:00 AM | Google
-
★★★★★ Gary MarchFast and friendly! Got in and out, just as promised! | Read Full Review4/9/2025 12:00:00 AM | Google
-
★★★★★ Nathan BorgoI bought a used truck here. They said it had the towing kit. It didn’t, I was dumb for not researching more. They were deceptive. | Read Full Review4/8/2025 12:00:00 AM | Google
-
★★★★★ Ihab HanaI was racially profiled by the service manager the moment we walked in. Our 2023 minivan AC broke down out of nowhere and the first thing he said was we are backed up and you will only get your car back in a couple of days.. and when we said, if we can get the car back in two days, that’s fine.. then he changed it to a few days.. and | Read Full Review4/8/2025 12:00:00 AM | Google
-
★★★★★ Joshua MuelaTyler was such a great help with purchasing our vehicle! He made us feel welcome and worked with us on financing. Such a great experience at STONERIDGE! | Read Full Review4/6/2025 12:00:00 AM | Google
-
★★★★★ Paul WareI went there today to get a deal, unfortunately it didn't go my way. The salesperson Aria (sp?) was really great. If you want something really nice they probably have it. | Read Full Review4/3/2025 12:00:00 AM | Google
-
★★★★★ Stephen MeyerThe sales team was great, not pushy. They were patient and let me make an informed decision. I believe I received a fair deal for both parties. The finance manager made it all come together. Thanks | Read Full Review4/3/2025 12:00:00 AM | Google
-
★★★★★ Benjamin GamboaEl peor lugar para comprar un carro ,compramos una 2022 ram 2500 y no querían poner el interior de piel cuando ya se lo aviamos pagado ,no vallan se van arrepentir | Read Full Review4/3/2025 12:00:00 AM | Google
-
★★★★★ Carlos LopezGreat service! Attention to detail. | Read Full Review4/2/2025 12:00:00 AM | Google
-
★★★★★ Julio ChavezI love this dealer there fast and help me a lot to get approval and gave me a best deal ever thank you dodge team. | Read Full Review4/2/2025 12:00:00 AM | Google
-
★★★★★ Troy PetersonAmazing staff four our car purchase! We were greeted by Angel, he helped us find exactly what we were hoping for. The car was located on a further lot. He drove out there to get it to us on the same day. Michael helped close our car deal out with all the numbers we wanted to stay at and helped us stay within our budget. The paperwork | Read Full Review4/2/2025 12:00:00 AM | Google
-
★★★★★ Jazelyn Mariah de Roma-AcostaIf I could give them a zero I would they are zero assistance | Read Full Review3/31/2025 12:00:00 AM | Google
-
★★★★★ Luis LarriegaLady at service was really nice and helpful and cashier also. Porter was really nice. Car was returned cleaned | Read Full Review3/29/2025 12:00:00 AM | Google
-
★★★★★ Baran Stanizaii bought a used Jeep Wrangler from this dealership Isaiah A was my salesman and they were great from salesman to managers and i did get a sweet deal . i recommend Stoneridge CDJR to all. | Read Full Review3/28/2025 12:00:00 AM | Google
-
★★★★★ Isaiah AguirreGreat deaership experience, worked with Alex and Daniel. Great guys all around, would definitely recommend it | Read Full Review3/28/2025 12:00:00 AM | Google
-
★★★★★ Daniel ValdiviaHad a great experience also got a great deal from Isiah | Read Full Review3/28/2025 12:00:00 AM | Google
-
★★★★★ Shawn PhillipsWas told one day took 3. Went to pick up car and they gave it to me with engine light on. Light wasn’t on when i brought it in and they fixed the washer pump | Read Full Review3/28/2025 12:00:00 AM | Google
-
★★★★★ Trey “Walker” HThis location is completely unprofessional. Scenario: Vehicle that i wanted to purchase was moved to a warehouse the week i set appointment to view it. I clearly explain my situation in my vehicle and my intent. I inform the sells rep that I would like to see the vehicle before I do anything else. I was even good making the drive to | Read Full Review3/28/2025 12:00:00 AM | Google
-
★★★★★ garyfwendyI was surprised at the quality and professionalism and willingness to help. I have been to most Bay Area dealerships. I will go back. | Read Full Review3/27/2025 12:00:00 AM | Google
-
★★★★★ Jeffrey DoBrittany as always was very friendly, helpful and informative when I had to bring in my Pacifica for a check hybrid electric system light. They figured out it was just a low battery coolant level and got my car back out on road relatively quickly. Thanks Brittany | Read Full Review3/26/2025 12:00:00 AM | Google
-
★★★★★ Mason WeberWent there a few months ago to try and make a deal on the car our car salesman was fantastic but what wasn't was the head sales manager. He tried making me and my father look like we were idiots. On top of that just wasn't nice at all seemed shady and disrespectful. ended up taking my business elsewhere. | Read Full Review3/26/2025 12:00:00 AM | Google
-
★★★★★ Janene DoolinI had an extremely disappointing experience with this dealership’s service department. After making an appointment and dropping off my Jeep, it took five full days just to run a diagnostic and pull a code. The vehicle wasn’t ready when I was originally told it would be, and despite leaving multiple messages, no one ever returned my c | Read Full Review3/25/2025 12:00:00 AM | Google
-
★★★★★ Brennon KrikavaThe salesman Angel and Mike that helped me get my new 2025 Jeep 4xe were excellent. I got a great deal on my lease. | Read Full Review3/23/2025 12:00:00 AM | Google
-
★★★★★ Rodolfo Flores HinojosaThe service was outstanding, and customer representative did their best to accomodate my requests. The only reason i put 4 stars vs 5 is because they do have a "playbook" likely from upper management to try to sell you all the possible services your jeep might require. An individual without knowledge would simply overpay. I did carr | Read Full Review3/23/2025 12:00:00 AM | Google
-
★★★★★ Martin GlezAmazing service! Greatly appreciate the help with installing the new airbags on my sprinter. After various failed attempts with other dealerships, this one was the only one that was able to help me with the recalled airbags. Thank you so much! | Read Full Review3/22/2025 12:00:00 AM | Google
-
★★★★★ Shifa KhanGreat experience! Thank you StoneridgeCJDR team! | Read Full Review3/21/2025 12:00:00 AM | Google
-
★★★★★ Danny KhairyTerrible customer service. Unorganized. Will never use this location again | Read Full Review3/21/2025 12:00:00 AM | Google
-
★★★★★ Chris FieldUpdate 3/21/25 - *Shady business practices* went to get 3 small rubber o-rings for my 2018 cummins about the diameter of a wedding ring they go to check me out $120 before tax. $40 each!!. I refused to purchase them, quick google search they are available straight from Cummins or a plethora of other mopar parts websites for $2.95 ea. | Read Full Review3/21/2025 12:00:00 AM | Google
-
★★★★★ Phil StageI bought my last 3 Jeeps at Stoneridge Jeep - Chrysler and always have them serviced there. Always good and prompt service. | Read Full Review3/19/2025 12:00:00 AM | Google
-
★★★★★ Mark SchwantjeGreat service provided by Gabriel. He provided accurate estimates and followed up with me several times while my car was being serviced. | Read Full Review3/19/2025 12:00:00 AM | Google
-
★★★★★ Karen Callahan5 stars for Gabriel because he takes good care of me. Jeep reliability not so good. | Read Full Review3/17/2025 12:00:00 AM | Google
-
★★★★★ Jin ChoiHard to make reservations via phone. Made reservation online. Service writer was very friendly and accommodating. Took little while to get my car after checking out with cashier. | Read Full Review3/17/2025 12:00:00 AM | Google
-
★★★★★ Stephanie ManciaGreat service and experience getting new keys for my Jeep. Stephanie took care of everything and made sure the service went smoothly. | Read Full Review3/15/2025 12:00:00 AM | Google
-
★★★★★ Wayne Kelderthe problem was that I brought my car for repair and after having at your shop for almost 3 weeks your technician still doesn't know if he fixed the problem. I find this troubling | Read Full Review3/15/2025 12:00:00 AM | Google
-
★★★★★ Eva StumpWas told the battery of the second key was low when I bought a used car and the key didn’t work. When I realized that wasn’t the problem, they kept asking me to come back. Every time, they tried to get me to trade in my car. Even after going there 4 times (and long wait times), the key issue still didn’t get resolved! I was told that | Read Full Review3/15/2025 12:00:00 AM | Google
-
★★★★★ nena maddisonI have owned my jeep for the past 2 1/2 years now. I use to be a customer at the Chrysler dodge jeep & ram location in San Leandro I even tried the location in Richmond , TERRIBLE ! Finally I found peace through this location in Livermore / Dublin . I will always remain a loyal returning customer based on the excellence throughout my | Read Full Review3/13/2025 12:00:00 AM | Google
-
★★★★★ Ryan PerryFirst time at a dealership getting work done in several years and I was dubious as their were a few challenges which took an extra day or two… however, the fleet services manager Paul Gilbert was incredible to work with and I would go back just to work with him again.. professional… relatable… honest… and extremely transparent and co | Read Full Review3/13/2025 12:00:00 AM | Google
-
★★★★★ Edgar PerezThis by far was my worst visit to the service center, my car was in the shop for over a week. There was no advisor assigned to me, they failed to update me on the status on my vehicle, i had to call and text several times, as well as having to come in to the center to get an update. Even then, i was told conflicting information fro | Read Full Review3/13/2025 12:00:00 AM | Google
-
★★★★★ Brad TaylorVery professional and service completed in a timely manner, even without an appointment! Service writer Brittany was extremely helpful as always! | Read Full Review3/12/2025 12:00:00 AM | Google
-
★★★★★ Jennie CastnerI had to call several times before I was finally able to reach somebody to talk to me in the service department. I was put on hold numerous times to no avail and left a message that was not returned. Once the car was dropped off, everything went smoothly we were kept informed of what was going on and the work was done quickly. | Read Full Review3/12/2025 12:00:00 AM | Google
-
★★★★★ Raymond L. H IIIOutstanding service and professional staff I would recommend this location to anyone. Much better than the San Leandro location. | Read Full Review3/10/2025 12:00:00 AM | Google
-
★★★★★ Magda MI always choose Stoneridge Jeep to get my car maintenances because of the impeccable service from the staff there. Brittany is typically the person I’ve worked with and her clear and constant communication makes for a very seamless experience. Keep up the great work! | Read Full Review3/10/2025 12:00:00 AM | Google
-
★★★★★ Mike GrahamTerrible experience again. Found ways to get around doing warranty work but made sure to do work that costs money | Read Full Review3/10/2025 12:00:00 AM | Google
-
★★★★★ Kevin GunnEverything went smoothly and I am happy with the service Regarding your shuttle service, I was a bit disappointed because nobody knew When the shuttle driver was coming back from lunch. They told me he'd be back in 10 minutes. Turned out to be almost 50 minutes. This is easily fixed by having a small manual plasticclock near the sign | Read Full Review3/7/2025 12:00:00 AM | Google
-
★★★★★ Mikayla RozalExtremely disappointed, I was left stranded. Worst service I’ve ever experienced at a dealership. I dropped off my jeep because I was starting to experience the “death wobble”, a known issue THEY HAVE BEEN SUED FOR. The next day I call back for an update and they say the warranty department isn’t approving it, they want more evidenc | Read Full Review3/7/2025 12:00:00 AM | Google
-
★★★★★ Wally HuaBrittany were very helpful. She do takes care of me. | Read Full Review3/6/2025 12:00:00 AM | Google
-
★★★★★ Stephen LanzaOil change, fluids check, tire rotation and check on engine noise. Done at price quoted and on time. Engine noise explained. Good quality and service. | Read Full Review3/4/2025 12:00:00 AM | Google
-
★★★★★ Gabriel RicoThe personal Very efficient and kind | Read Full Review3/2/2025 12:00:00 AM | Google
-
★★★★★ Ralph H.Excellent check-in process, on time, friendly, customer centric and very professional service staff. | Read Full Review3/2/2025 12:00:00 AM | Google
-
★★★★★ Dale GoodinEverything was perfect at the dealership. | Read Full Review3/1/2025 12:00:00 AM | Google
-
★★★★★ David GoulartThanks Paul and team for always taking care of our vehicles. | Read Full Review2/28/2025 12:00:00 AM | Google
-
★★★★★ Jermaine ShafferAlways a great experience getting my truck serviced. Everything is always communicated clearly. Taking my truck to Stoneridge Chrysler is the only place I take my truck too. I can always trust the work being done is correct and perfect. James Shaffer knows his stuff and makes the experience more comfortable for me because of his know | Read Full Review2/28/2025 12:00:00 AM | Google
-
★★★★★ Brittiny MasseyThe young man at the desk is always so helpful and pleasant. He puts a lot of effort into customer service and I really appreciate that. | Read Full Review2/27/2025 12:00:00 AM | Google
-
★★★★★ Eric DowningService was timely. Gabriel was polite and professional. | Read Full Review2/27/2025 12:00:00 AM | Google
-
★★★★★ Jim CottinghamI am a longtime customer since 1998 who now lives quite a distance away and it is worth the travel time to keep coming back to Stoneridge for all my Dodge needs. | Read Full Review2/27/2025 12:00:00 AM | Google
-
★★★★★ Gary MarquezTerrible customer service I would never recommend purchasing a car from them. I was told the car came with 2’keys but once I bought the used car they then said they could not find the other key. Later I was told they never had it. They just want you to go to the dealership and then misinform you. But from another company. | Read Full Review2/25/2025 12:00:00 AM | Google
-
★★★★★ Adarsh KumarI had an appointment for my Rubicon Jeep service today. They didn’t provide CAB service and asked me to wait for 2 hrs and end up waiting 6 hrs for oil change. Service team won’t communicate and don’t know whether the service has started or not. You have to follow up with them every hour. They should not give the appointment if they | Read Full Review2/25/2025 12:00:00 AM | Google
-
★★★★★ Sarah PridgonGabe was very friendly! I came for just an oil change and he was able to turn it around in the estimated time that was given. | Read Full Review2/24/2025 12:00:00 AM | Google
-
★★★★★ Darth BrasherAll the guys I talk to from Aria , JR , Giovanni , Isaac , and Alex and even the lady answering the phones everyone was just as professional and nice as they could be. I was impressed , very nice dealership. I had a very enjoyable experience. Everybody was efficient and helped me from first contact to the final outcome. I’m a very sa | Read Full Review2/22/2025 12:00:00 AM | Google
-
★★★★★ Qasim MeskienyarNot a good experience once again. It took 2 full days for a fist initial service and couple of minor recalls. There were no communication from the service department. I had to call to follow up with the car. And when I picked up the car everything was left open. I’m very surprised why Chrysler has not pulled their license yet. I thou | Read Full Review2/22/2025 12:00:00 AM | Google
-
★★★★★ R RandhawaHave had great experience with the service department especially Chris. | Read Full Review2/21/2025 12:00:00 AM | Google
-
★★★★★ Beth HeptingThis is the worst run service department I have ever encountered. Buckle up. With an oil change I was paying a fortune for, I requested a key be made for my 2016 Jeep Wrangler. I paid $216+tax for the key, and was told I'd owe an additional $150 for programming when the key came in. Pricey, but okay. I'd rather have it done at the d | Read Full Review2/21/2025 12:00:00 AM | Google
-
★★★★★ Leah PhillipsPaul is the man, really appreciate his help on getting my truck fixed! | Read Full Review2/19/2025 12:00:00 AM | Google
-
★★★★★ Pea CheeThere’s no customer service at this dealership. They don’t return your calls and their promises are empty. It was a waste of my money and time purchasing a car here. | Read Full Review2/19/2025 12:00:00 AM | Google
-
★★★★★ Ari TaymorGenuinely one of the worst single experiences I’ve had in car retail. I purchased a car here which included gap insurance. After selling the car early and providing proof of the loan being settled I reached out to the finance team for the reimbursement of my remaining gap insurance. After initially receiving my call and providing me | Read Full Review2/19/2025 12:00:00 AM | Google
-
★★★★★ Crissy RubalcavaI’m happy with my purchase and I love my Jeep. | Read Full Review2/16/2025 12:00:00 AM | Google
-
★★★★★ Heidi GrayI was able to get an appointment right away. I arrived at 7:30 this morning and was driving home before 9 a.m. Super good service! | Read Full Review2/14/2025 12:00:00 AM | Google
-
★★★★★ Jonas ThornanderThey were able to fix the repair needed. It took about 8 days to get the car back, but only two days for them to fix it. No parts were needed in my case, just a reset of the module handling the 4WD. Thus, the problem with this dealer is they are probably understaffed. I had to rent a car for those days because they don’t have a loan | Read Full Review2/14/2025 12:00:00 AM | Google
-
★★★★★ Don DONALDBThe oil change etc was done well. The review app did not give me a new page so I could do the current review. Not good! | Read Full Review2/12/2025 12:00:00 AM | Google
-
★★★★★ Dmitriy ArGood dealership. Highly recommend and will definitely be back | Read Full Review2/12/2025 12:00:00 AM | Google
-
★★★★★ Radhika KolachinaAppreciated the quick service and assistance. A constructive feedback I have though is that it is helpful to mention in the online portal that the shuttle service covers only areas within some miles. When I booked my appointment online, I wasn’t warned about this and I arrived at the service center to learn that I wouldn’t get the sh | Read Full Review2/12/2025 12:00:00 AM | Google
-
★★★★★ Louisa SushanskyI just visited the dealership, purchased an excellent car in excellent condition. The service was great start to finish. We were helped by Gian who was very thorough and pleasant to work with. Very happy with the experience overall. Thank you | Read Full Review2/11/2025 12:00:00 AM | Google
-
★★★★★ Dar DoubletThe absolute WORSE customer service. They have had my truck since before Christmas of 2024, they have yet to even start on it...Also you will never get anyone to answer your calls in the Service Department!!! It had been 4 weeks and zero returned Calls!!! This is insane for a Dealership. I rarely write reviews but this is terrible.. | Read Full Review2/10/2025 12:00:00 AM | Google
-
★★★★★ Chante PinoI had an absolutely terrible experience at the JEEP location. I went in to look at a car I really liked and spoke with the finance team, but unfortunately, the deal didn’t work out. However, instead of handling things professionally, they outright offended us by implying we couldn’t afford the vehicle. A few days later, I was shocke | Read Full Review2/10/2025 12:00:00 AM | Google
-
★★★★★ kerrin lambertI have to say that I had a great car buying experience with this dealership. They really worked with me to get me the car I've always dreamed of having. Will definitely go back, and send people their way. Thank you God bless | Read Full Review2/8/2025 12:00:00 AM | Google
-
★★★★★ Mobelle D QuesadaOur experience was really awesome! Gianni is very accommodating and listened to our concerns and goals. Thank you so much for all the help! | Read Full Review2/8/2025 12:00:00 AM | Google
-
★★★★★ Ron BeggsStoneridge service was helpful and fast. | Read Full Review2/7/2025 12:00:00 AM | Google
-
★★★★★ Jenny PuentesGabriel H handled my claim. He was extremely professional and was able to work with my insurance and warranty company to provide me with fast service. I'm am very pleased and would highly recommend. | Read Full Review2/7/2025 12:00:00 AM | Google
-
★★★★★ Jacob BowersVery personable courteous and helpful with questions | Read Full Review2/5/2025 12:00:00 AM | Google
-
★★★★★ mena adinaI frequently visit this location for my car maintenance needs. There are closer dealerships to where I live, but I do not mind driving the distance for the level of service I receive here. Walking in and being greeted with warm smiles from the employees up front (special shout out to Christopher) and even management is heartwarming . | Read Full Review2/5/2025 12:00:00 AM | Google
-
★★★★★ James WongI bought used 2014 Wrengler from them. Next day I found one missing center cap on front wheel and side marker light does not work. I came back for help. They said side marker light is not a light, it is reflector, no need repair, missing center cap was sold as is. They lied on side marker light. Basically they do not want to take res | Read Full Review2/3/2025 12:00:00 AM | Google
-
★★★★★ T DFThis is the worst dealership, avoid it if you don’t want to be deceived | Read Full Review2/3/2025 12:00:00 AM | Google
-
★★★★★ TDF DTjust avoid this place if you don't want to be deceived | Read Full Review2/3/2025 12:00:00 AM | Google
-
★★★★★ john wiedReceived excellent service. Work was performed quickly and accurately | Read Full Review1/30/2025 12:00:00 AM | Google
-
★★★★★ Zak AzizVery unresponsive! We dropped off our vehicle several months back due to multiple warranty issues, one being a defect in the windshield. We requested updates multiple times but have never received an update or a call back. Over the past 3 weeks we called 3 times to get an update and each time were told the service manager was out and | Read Full Review1/30/2025 12:00:00 AM | Google
-
★★★★★ Matt ArcherWhile the service agent himself was friendly and nice to deal with, the over all experience was terrible. They had the vehicle for a week before anyone returned a call. I reached out six times at least for a call back and got nothing. In the end I removed the vehicle from their service as I did not believe they were ethical and respo | Read Full Review1/28/2025 12:00:00 AM | Google
-
★★★★★ Robert PritchardAlways great Service. Brittany is a great communicator, and is excellent at her job | Read Full Review1/27/2025 12:00:00 AM | Google
-
★★★★★ Chaketas MAwful place this place is trash, no one answers the phone in service, sellers will sell you trash cars, lie to you about the car and make things difficult after purchasing a car here. | Read Full Review1/26/2025 12:00:00 AM | Google
-
★★★★★ Hector GarciaVery good experience nice people ! Definitely I'll be recommend to all my friends | Read Full Review1/25/2025 12:00:00 AM | Google
-
★★★★★ dustin pageThey were sneaky and manipulative. They were trying to pull fast ones on me every step of the way. This is exactly the car sales buying horror experience that everyone tries so hard to avoid. By the time I was done, my head was throbbing with the migraine gained from 5 hours with their greasy, slippery, bullish ways. Let me keep it | Read Full Review1/25/2025 12:00:00 AM | Google
-
★★★★★ Sunny LamAnswered all my questions and then some. Communication was thorough and my car was serviced and finished in the allotted time they quoted. Honest people. | Read Full Review1/23/2025 12:00:00 AM | Google
-
★★★★★ Barry BrancoThe repair was fine checking out and paying i was charge 2 times and i cal 6 times trying to talk to the cashier left 2 voice mails with no return calls now I have to drive back in person in the morning to clear this up. | Read Full Review1/23/2025 12:00:00 AM | Google
-
★★★★★ Christina EstesAlex and Gianni were excellent, they made my experience wonderful Gianni was very enthusiastic and helpful, the customer service overall was excellent I got my birthday car! | Read Full Review1/22/2025 12:00:00 AM | Google
-
★★★★★ Mo NWorking with Wes, Oscar and JR was a pleasure. Thanks for a quick transaction on a busy holiday. My wife and I appreciate you and are enjoying our new Challenger. | Read Full Review1/22/2025 12:00:00 AM | Google
-
★★★★★ Kevin and Carla KindnessEfficient and friendly! Was able to wait and service my vehicle in a timely manner. Waiting room is nice and good coffee :) | Read Full Review1/22/2025 12:00:00 AM | Google
-
★★★★★ H MannThe consumer review fairness act or CRFA protects people from retaliation for posting honest reviews. ZERO STAR RATING Regarding the person in what appeared to be a Porsche who brought up Trump while disrespecting my fiancee and the employee who laughed about it. He should be embarrassed for himself, and the employee who laughed shou | Read Full Review1/22/2025 12:00:00 AM | Google
-
★★★★★ Mike McHoneThe service manager is excellent! | Read Full Review1/20/2025 12:00:00 AM | Google
-
★★★★★ Ruby CraigI would give no stars but there’s no option for that. My Jeep was early check in for Monday and when we did not hear anything I called 2X asking for a status. I’m not demanding that the Jeep be done I am merely asking what is the status. The next week rolled on between my husband and I calling leaving messages begging for a manager o | Read Full Review1/20/2025 12:00:00 AM | Google
-
★★★★★ lysette MRichie (mechanic) did an amazing job! He fixed my damage part in my car + oil change within 1 hour. I went to other dealerships they all took 3-4 hours & couldn’t find my part . If you need your car fix or looking for a good mechanic then he’s definitely worth going too!! You won’t regret it !! | Read Full Review1/19/2025 12:00:00 AM | Google
-
★★★★★ Daniel ZuritaI had a fantastic experience financing my car through Stoneridge Dodge! From the moment I walked in, the staff was welcoming and knowledgeable, helping me find the perfect vehicle for my needs. The financing process was smooth and transparent, with no hidden fees or pressure. The team worked with me to secure a great interest rate, a | Read Full Review1/19/2025 12:00:00 AM | Google
-
★★★★★ Scott RuizTook my jeep in late and they made it happen with an oil change very quickly. Excellent service. | Read Full Review1/18/2025 12:00:00 AM | Google
-
★★★★★ DR. ROSS D GARRISON JRBrittany at Stoneridge Chrysler, is outstanding! She has not missed a beat since the passing of my dear Brother Friend (Roger)! She is always kind, and keeps me informed of the process as my personal Service Rep! Keep of the good work Brittany…!!! | Read Full Review1/18/2025 12:00:00 AM | Google
-
★★★★★ ken jackThey were friendly and fast with repairs. I have not had time to smog my car yet but I'm sure it will be ok. Thanks again. | Read Full Review1/18/2025 12:00:00 AM | Google
-
★★★★★ Jon FI recently visited the Dodge service department, and I couldn't be more impressed with the excellent customer service I received. From the moment I walked in, the staff was welcoming, professional, and attentive to my needs. They kept me informed throughout the process, clearly explaining the work that needed to be done on my vehicle | Read Full Review1/16/2025 12:00:00 AM | Google
-
★★★★★ Larry CookWes & Team at this place are always on top of the best service & we have been buying trucks here since 2006. We are locked in for life at Stoneridge Dodge. Larry Cook | Read Full Review1/16/2025 12:00:00 AM | Google
-
★★★★★ Maggie BanksJames was very courteous, told us exactly what was wrong with the car. | Read Full Review1/16/2025 12:00:00 AM | Google
-
★★★★★ Prasanth JayaprakashUnfortunately I have noticed a sudden dip in service quality from this dealership. It is extremely difficult to get anyone on line from the service department to get some clarification. I recently had my wrangler for service and i get no update and no call backs. I had to physically go back in to get the status. Either they are under | Read Full Review1/15/2025 12:00:00 AM | Google
-
★★★★★ Alisha MartinezI had the pleasure of working with Tyler V. at this dealership. His exceptional knowledge and patience enable him to deliver outstanding results. I highly recommend engaging in business with him if you are looking for a car! ?? | Read Full Review1/13/2025 12:00:00 AM | Google
-
★★★★★ Aman MaanI recently visited Stoneridge Dodge, and while the staff were extremely helpful and professional, I was disappointed with the behavior of the manager, Giovanni. When I mentioned that I needed more time to think about the deal, he made an unprofessional remark to another manager, saying, “I already knew this is happening,” while shaki | Read Full Review1/12/2025 12:00:00 AM | Google
-
★★★★★ Shaun SelhaThe absolute worse dealership I have ever been to. You should avoid it. I bought a Wrangler from them a year ago and although the people were friendly during the sales process they knew next to nothing about the technical details of the vehicle and once I made the decision to buy the Wrangler it was like they moved on to other | Read Full Review1/10/2025 12:00:00 AM | Google
-
★★★★★ Fatty Boy114Horrible. Bought the car here and got a horrific contract . Brought the car in for service because the emergency brake and window switch no longer worked. My car sat there for 4 days with no updates from the service team . Went and picked up my car without anything having been done to it. Couldn’t pay me to come back here. P.S. there | Read Full Review1/10/2025 12:00:00 AM | Google
-
★★★★★ Roger BalesTook my Ram TRX in for a recall , they finished it in two hrs after I was told it may be two days. Very friendly and knowledgeable , I will be going back for anything I need. Done with my truck ! Great service! | Read Full Review1/9/2025 12:00:00 AM | Google
-
★★★★★ Senben LiaoWhen I purchased a Pacifica on 11/25, I was promised a set of all-weather floor mats, which was not available at the time, and they asked me to come back in about a month. When I returned today to pick up the floor mats, the attitude changed completely, and I was accused of making up the story. The floor mats are only a tiny tiny fr | Read Full Review1/9/2025 12:00:00 AM | Google
-
★★★★★ Patrick CoyneI brought my 2018 Jeep Grand Cherokee to this dealership for service, and while routine maintenance has been acceptable, this latest experience was a total disaster. Six months ago, I reluctantly paid a large repair bill, understanding that at 60K miles, some work is inevitable. But now, I’ve been hit with another massive charge for | Read Full Review1/9/2025 12:00:00 AM | Google
-
★★★★★ debra gomezThe ABSOLUTE worse dealership. Went for a recall for the ABS. Had an appt at 10, got there 10 minutes early, was told will take 2 to 3 hours. At 3 hours I asked about my truck, was told they hadn’t even started. | Read Full Review1/9/2025 12:00:00 AM | Google
-
★★★★★ john stanchinaI dropped my car off at 10:15 and was told it would take a couple hours. I tried calling multiple times and could not reach the service department. I just showed up at 5:00 and they said it would be 15-20 minutes. Ended up being another 40 minutes. The shuttle service was not running either. Very disappointed in the service. | Read Full Review1/8/2025 12:00:00 AM | Google
-
★★★★★ poolsHard to calculate I took my truck in the day after Christmas… So return calls or text or nonexistent… Though they found the problem fixed it??. And that is the ultimate goal… Like we won the game 15 to 14 | Read Full Review1/3/2025 12:00:00 AM | Google
-
★★★★★ Duplex ManagementI used to like taking my vehicle to this place because of their attention to detail and exceptional customer service. However, the last time I took my vehicle , they could not find my vehicle in their system and they did not perform the multi point inspection as I had requested , all of which made me doubt their attention to detail a | Read Full Review1/3/2025 12:00:00 AM | Google
-
★★★★★ Lisa BenderThey took care of my truck within hours and were very accommodating. Great job! | Read Full Review1/2/2025 12:00:00 AM | Google
-
★★★★★ Nicole RichinaGreat service but very long wait | Read Full Review1/2/2025 12:00:00 AM | Google
-
★★★★★ Merrill GarabilesWent in for a simple service. James is a true professional! Very helpful and informative! Will definitely return for future service! | Read Full Review12/31/2024 12:00:00 AM | Google
-
★★★★★ Patricia HernandezFue muy buena, y muy atentos en el servicio qué fui a hacer. | Read Full Review12/27/2024 12:00:00 AM | Google
-
★★★★★ Manuel ParraOutstanding deal, service, and attention to customer needs. Zero pressure car buying experience. New 2024 Jeep Grand Cherokee Limited Christmas present for my wife. We will definitely be back for our next vehicle. | Read Full Review12/24/2024 12:00:00 AM | Google
-
★★★★★ Brett HalesNothing but praise for the Stoneridge sales team who I worked with. Shaq and JR are the best and very personable. This is the second truck I’ve purchased from the duo and have not been disappointed either time. They work hard for their customers just like sales and finance people should do. The service department is another story. I | Read Full Review12/24/2024 12:00:00 AM | Google
-
★★★★★ V RThe person assisting was great. I didn’t like though that it took a $300 diagnostic fee to tell me that my battery needed to be replaced. It’s bad practice or a bad mechanic, either of which is problematic. | Read Full Review12/24/2024 12:00:00 AM | Google
-
★★★★★ Joseph OwenTerrible experience from start to finish. | Read Full Review12/24/2024 12:00:00 AM | Google
-
★★★★★ BW LefevreThe warranty they "threw in for free" was charged and given to the credit union loan finacer as an owed fee. Bullshit. Also, they didn't detail the car, when I picked it up after they had it for hours there was spilled coffee stains and popsicle juice all in the different compartments from the previous owner. Don't bother ever gettin | Read Full Review12/24/2024 12:00:00 AM | Google
-
★★★★★ DennisNI made an out-of-state Jeep purchase. Everything went perfectely. The staff at Stoneridge made the purchase an very pleasant one. I definitely would recommend the Stoneridge Chrysler dealership. | Read Full Review12/22/2024 12:00:00 AM | Google
-
★★★★★ Angel BeltranI always go to Stoneridge CJDR for service on my Ram 1500. James was very helpful! | Read Full Review12/20/2024 12:00:00 AM | Google
-
★★★★★ Jorge SantosI had no issue start to end I dropped off my car and had it was in and out within the hour, and they took care of my needs | Read Full Review12/19/2024 12:00:00 AM | Google
-
★★★★★ Michele TonowskiI’ve never had a real problem with Stoneridge except when I call these days and I have to leave a message. BUT I did get online to make an appointment and was able to go in first thing next day. I took it in and did wait for 2 hrs for them to do basic service. There were 6 ahead of me I had a 8:15 am time. They all were very friendly | Read Full Review12/19/2024 12:00:00 AM | Google
-
★★★★★ Em EffIt appears that in addition to never purchasing another vehicle from this dealership (having had one of the worst purchasing experiences ever), I will now be looking for somewhere else to have my vehicle serviced. My appointment for an oil change was at 8am. I arrived several minutes early. I patiently waited to check-in, even tho | Read Full Review12/19/2024 12:00:00 AM | Google
-
★★★★★ Jake SiebertNo urgency at all to fix my car. Ended up having it for over a week and didn’t resolve issue. Slowest and worst experience with a car mechanic I’ve ever had. Will definitely not ever come back here and do not recommend. | Read Full Review12/17/2024 12:00:00 AM | Google
-
★★★★★ vivek lakshmananI recently had an oil service performed on my car, which included a 16-point inspection. However, when I picked up my car, I discovered that one of the headlamps wasn’t working. This raised a lot of questions for me, especially since the service report clearly stated that the headlamp was in working order. When I brought it up, they | Read Full Review12/17/2024 12:00:00 AM | Google
-
★★★★★ VickieWe purchased a car from Stoneridge Dodge and it was THE most enjoyable car buying experience my husband and I have ever had. Everyone was so nice and friendly, there was no pressure or haggling and it was like talking to old friends. Would recommend to anyone looking for a car to go see the staff at Stoneridge! | Read Full Review12/16/2024 12:00:00 AM | Google
-
★★★★★ Sebastian IancuVery long waiting time for dropping off. Otherwise everything went well. | Read Full Review12/16/2024 12:00:00 AM | Google
-
★★★★★ Nikko DeGranoTook 7 hours for an oil change and they advised at hour 6 they couldn’t remove the oil filter so they left it | Read Full Review12/16/2024 12:00:00 AM | Google
-
★★★★★ Don BonillaAll good, except for not having a shuttle driver. After we request one online when the reservation or appointment was made | Read Full Review12/15/2024 12:00:00 AM | Google
-
★★★★★ Paul FongThe Service employees at Stoneridge Chrysler Dodge were very professional and helpful. They took care of my truck and I’m very happy with the service. | Read Full Review12/14/2024 12:00:00 AM | Google
-
★★★★★ Rashida T.Service is ALWAYS on point at Stoneridge Jeep, Dodge, and Chrysler!!! Today, James provided excellent customer service. My vehicle was done sooner than I thought it would be. | Read Full Review12/10/2024 12:00:00 AM | Google
-
★★★★★ Aj AspirasOn point and on time . Mahalo ???? | Read Full Review12/10/2024 12:00:00 AM | Google
-
★★★★★ Neeraj ChourasiaIt was good for last 4 years but yesterday I gave my car for the routine service and was expecting a call from them to pick it up. I didn’t get any call and upon checking next day they said they had called and dropped a voicemail. Strange!!!! But more strange was the carelessness of the technician. Every service they do Multi point | Read Full Review12/10/2024 12:00:00 AM | Google
-
★★★★★ Kirby Dela CruzJust called the dealership to try to get a better deal from the one I have at another dealership. Spoke to two sales men, and they were terrible. They were very short with me, didn't answer any of my questions, and got easily frustrated and rude when I couldn't answer their questions. Which is weird, because as the customer should | Read Full Review12/8/2024 12:00:00 AM | Google
-
★★★★★ Kimara SmithBought my car here. Fred, my sales guy, was awesome!! Made the whole experience worth the trip out there from South Bay. Amir explained everything in detail with financing, easing my anxiety with making my purchase. I’m so happy with my car and the service I received. I highly recommend these guys! | Read Full Review12/7/2024 12:00:00 AM | Google
-
★★★★★ Sara KonjicijaHorrendous! Lies and deception. | Read Full Review12/7/2024 12:00:00 AM | Google
-
★★★★★ tommy millerIt was a wonderful experience at this dealership everyone was so welcoming and helpful. Oscar did a fantastic job with the purchase of my truck. Would definitely recommend this dealership to friends and family | Read Full Review12/4/2024 12:00:00 AM | Google
-
★★★★★ David WilsonGabriel and Ace are great as always! | Read Full Review12/4/2024 12:00:00 AM | Google
-
★★★★★ Michael CrowleyVery happy with service, support, communication, level of detail. I will be back again. | Read Full Review12/4/2024 12:00:00 AM | Google
-
★★★★★ Doug AcebalThanks for the quick turnaround. | Read Full Review12/3/2024 12:00:00 AM | Google
-
★★★★★ Mary MarcyesVery knowledgeable, experienced and a fun group of people. | Read Full Review12/3/2024 12:00:00 AM | Google
-
★★★★★ Karen GrayOnce again, I have nothing but praise for James in the service department! He is so helpful and kind, reasonable and honest! What a joy to deal with Stoneridge Jeep dealer! I have had subpar service in other cities that have Jeep dealers and service departments, and it is worth the two hour drive to come here to get excellent work a | Read Full Review12/3/2024 12:00:00 AM | Google
-
★★★★★ Lu ZhangI sent my car to the dealer ship on Friday 11/15. During the week of 11/18, I didn’t hear any update from the service advisor. I left voice messages more than three times. Until Friday 11/22, they finally pick up my call. Advisor told me my car have to be ready in the following week. I disappoint for the service. | Read Full Review11/29/2024 12:00:00 AM | Google
-
★★★★★ Malek Talbishi?? great work from the great team over there | Read Full Review11/27/2024 12:00:00 AM | Google
-
★★★★★ Rohullah NedaI recently visited to get an oil change and specifically asked them to check the brake pads, brake rotors, and transmission. They assured me that everything in the vehicle was normal. However, after taking a long drive today, I noticed that the front wheel brake pads were making noise. Upon closer inspection, I found scratches on the | Read Full Review11/27/2024 12:00:00 AM | Google
-
★★★★★ Helen BarbatoChris in the Service Department made sure my Pacifica fixes were addressed. He also saw that the work was completed in a very timely manner. I told him I needed my Pacifica within two days and he made that happen. Thank you Chris! | Read Full Review11/25/2024 12:00:00 AM | Google
-
★★★★★ Paula XavierThey satisfactorily diagnosed our problem. It took a couple hours and cost us $300. They were unable to fix it, they did not have the proper tool they said. Service dept very nice. Sales floor staff super friendly and knowledgeable. Parts department short staffed and somewhat disorganized. It took nearly eight weeks to get a touch up | Read Full Review11/24/2024 12:00:00 AM | Google
-
★★★★★ Amanda BerryProblem was not resolved. This was the third time I’ve brought my brand new 2024 jeep in and it was the third time I was told they couldn’t do anything for me. They were polite about telling me they can’t help me…. | Read Full Review11/24/2024 12:00:00 AM | Google
-
★★★★★ Natalie NapolitanoThese Guys are great!! Friendly staff who go the extra mile to help you out. Tell them what you need, and they will do their best to get it for you. Ask for Alex, he got me a great deal, and the finance manager took it a few steps further. Very happy with my Jeep Compass and the deal I got. | Read Full Review11/21/2024 12:00:00 AM | Google
-
★★★★★ Alma EvangelistaJames from service center and James from shuttle service great Job ?? See you again two of you are assets from your company. Job well ? done. | Read Full Review11/21/2024 12:00:00 AM | Google
-
★★★★★ Adam BrisseyThe team was on time and incredibly helpful. They made sure that my concerns were heard and offered solutions that were not only cost effective but beneficial for my vehicle to stay healthy and on the road | Read Full Review11/21/2024 12:00:00 AM | Google
-
★★★★★ CTS Computer Training SourceJust a quick review: I had my oil changed and tires rotated today and Brittany was fantastic, getting me set-up and dialed in. Job well done from all departments. Thanks. | Read Full Review11/20/2024 12:00:00 AM | Google
-
★★★★★ KellyAmir & Wes were simply amazing. Both worked hard and tirelessly to get us the best vehicle for the best price! We highly recommend using Stoneridge for your next vehicle. Thanks to you both??. | Read Full Review11/20/2024 12:00:00 AM | Google
-
★★★★★ jeff MelloIt was bad from the time I dropped off my truck to the time I picked it up I have been a journeyman mechanic for 40 years and worked for Cummins for 25 years I brought my truck in for a mandatory recall. I told them I had an active code for the NOX sensor which is clearly stated to be covered by this recall. They said I would have to | Read Full Review11/17/2024 12:00:00 AM | Google
-
★★★★★ Eric CarlsonCustomer service was great. Chris Jimenez was very helpful and kept me informed on progress with the repairs. All in all a good experience. | Read Full Review11/13/2024 12:00:00 AM | Google
-
★★★★★ Paul RochaI have been a customer of Stoneridge CJDR for many years and have always been satisfied with the service I receive. I have never felt like is was up- sold on the recommendations and repairs. | Read Full Review11/12/2024 12:00:00 AM | Google
-
★★★★★ Elena KellyI just purchased my first new car and I had a very positive experience thanks to Alex and Angel. They worked with me to find the car that I wanted within my price range. They were kind and patient and I left very happy. I definitely recommend coming to this dealership and would ask to work with either or both of the above employees. | Read Full Review11/10/2024 12:00:00 AM | Google
-
★★★★★ Mark BissonnetteGreat and fast service at this Livermore Dodge dealership. Will come to have service again. | Read Full Review11/7/2024 12:00:00 AM | Google
-
★★★★★ jugraj singhAll scammers please avoid that place never buy used car and used car manager is lying to me | Read Full Review11/7/2024 12:00:00 AM | Google
-
★★★★★ Marc BrownEverything was A-OK... Even the coffee... | Read Full Review11/2/2024 12:00:00 AM | Google
-
★★★★★ nikki singhI don’t like the way AMIR treat us! After signing all the documents he doesn’t wanna deal with us anymore. We go back to have clarification but he said he doesn’t have time to us anymore. My husband got mad and he said his gonna give it back the car and he said call your lawyer you can’t give it back the car! I never treated him in a | Read Full Review11/2/2024 12:00:00 AM | Google
-
★★★★★ Jim CottinghamI am a longtime customer who now lives quite a distance away and it is worth the travel time to keep coming back to Stoneridge for all my Dodge needs. Their personnel, especially Wes and Amir in sales and James in service always go out of their way to make sure I am taken care of. I am especially pleased with the purchase of my new | Read Full Review10/31/2024 12:00:00 AM | Google
-
★★★★★ Neb FixicoIt was a pleasant experience from start to finish. Excellent service! | Read Full Review10/31/2024 12:00:00 AM | Google
-
★★★★★ Chuy SanchezCarmax and stone ridge Chrysler share the main access street. As I tried to make my way into the carmax parking lot two salesmen came out of the bushes like if I was in a scary maze during the peak of corn harvest. The typical brassed up jewelry, greased back hair, and opened button up shirt salesperson. They got in front of my car, | Read Full Review10/31/2024 12:00:00 AM | Google
-
★★★★★ James LewisCustomer service was awesome, the experience was truly professional. Would welcome all buyers to visit stoneridge chrysler jeep for your next car. | Read Full Review10/29/2024 12:00:00 AM | Google
-
★★★★★ Judy HunterThe folks at Stoneridge are the best!!.They went above and beyond. I asked if they could possibly deliver my vehicle because I was sick. They readily agreed to do so. Very friendly and helpful! | Read Full Review10/29/2024 12:00:00 AM | Google
-
★★★★★ San TowingWe go there for service and Paul was a good guy fixed my car nice! | Read Full Review10/26/2024 12:00:00 AM | Google
-
★★★★★ antonio claudioGreat service from beginning to end. They kept me informed of the status of my vehicle being serviced. | Read Full Review10/25/2024 12:00:00 AM | Google
-
★★★★★ Brad WadsworthEmployees not clear on what services you provide, not following my instructions on what was wrong with the vehicle. I called to make an appointment for a air pressure sensor error and for the automatic engine shut off feature at stops to be checked as the engine intermittently falters when engaged and then runs fine when disengaged | Read Full Review10/25/2024 12:00:00 AM | Google
-
★★★★★ Mark MelloYou guys did a wonderful service. The only thing that I request is is that you don’t forget the tire things that you put back on your tire when I got my tire on my car it was missing the valve on it so I needed to get another replacement, but other than that, you guys did a wonderful job and you forgot to give me my sticker, but Brit | Read Full Review10/24/2024 12:00:00 AM | Google
-
★★★★★ Rodolfo LafortezaWhat a great experience! Very helpful staff. They accommodate me even though I was late for my appointment. And they did the service quick and efficient. | Read Full Review10/24/2024 12:00:00 AM | Google
-
★★★★★ Karla Navarromuy amables y no me hicieron esperar tanto tiempo | Read Full Review10/24/2024 12:00:00 AM | Google
-
★★★★★ Abdul AwwadTook 7 hours for an oil change and recall. Saw me parked outside when I got to my appointment and did not acknowledge me until I walked inside 20 minutes later. Wanted to charge me over 1300 for only front breaks. I requested a shuttle to take me back to work during my appointment but was not offered one so I took an Uber. I would no | Read Full Review10/23/2024 12:00:00 AM | Google
-
★★★★★ Carmen HernandezOscar super amable y profecional respondio todas nuestras preguntas muchas gracias Oscar | Read Full Review10/21/2024 12:00:00 AM | Google
-
★★★★★ Kamran AnwarService advisor provided really good experience. Just had my oil change done, but it was fast and easy. | Read Full Review10/21/2024 12:00:00 AM | Google
-
★★★★★ Roberto HerreraI went to buy a 3rd break light gasket for my 06 ram 3500 and this guys are selling the light assembly but what they don't tell you is that they mean light assembly with gasket without the light bulbs and harness. So expensive! Almost $300 for a a piece of plastic. This lights after market runs for $30-$60 online. Hope this" genium | Read Full Review10/21/2024 12:00:00 AM | Google
-
★★★★★ Rahul ReddyThank you Gabriel for all your help. | Read Full Review10/16/2024 12:00:00 AM | Google
-
★★★★★ james a. davis jrNice, down to earth and straight forward business people. | Read Full Review10/16/2024 12:00:00 AM | Google
-
★★★★★ Kevin WhiteStaff was polite, car was serviced on time and it appears to have been done well. | Read Full Review10/15/2024 12:00:00 AM | Google
-
★★★★★ Michel MolinaThey went far Beyond, to make it happen for me. I appreciate the whole true professionals. I’m most definitely coming back to get another vehicle. I know that I will get excellent customer service and the best deal | Read Full Review10/15/2024 12:00:00 AM | Google
-
★★★★★ Sasi SivarajWe are very delighted by the overall experience at this dealer. We gor a new lease - Jeep Wrangler Hugh Altirude 4xe. Tim (Timmy) is extremely customer centric and very knowledgeable on our requirements. Tim was thoroughly helping us through the sale prowess. His Manager (Sales) is great to work with. He knows his customers well. T | Read Full Review10/15/2024 12:00:00 AM | Google
-
★★★★★ Aaron BlumenfeldUgh. I got into an online chat with them on Saturday asking if they could do a specific vehicle repair, and if so, what the cost would be. They said someone would be in touch shortly and get me the info I needed. They did not contact me. I submitted a form on their website today, again being very specific about the vehicle *repair* | Read Full Review10/15/2024 12:00:00 AM | Google
-
★★★★★ Aaron ForrestEasy experience got the price I wanted for the truck I bought. | Read Full Review10/13/2024 12:00:00 AM | Google
-
★★★★★ Lily PeraltaJames was super helpful went in to get my car serviced but had to return to work only had a 2 hour window and made sure my car was taken care of within that time. | Read Full Review10/11/2024 12:00:00 AM | Google
-
★★★★★ Jerry SheldonOutstanding service !! Brittany handled our urgent service business without a flaw. She was personal and caring helping us with our service needs. Thank you Brittany !! I worked at dealerships for over 40 years and she is absolute credit to your company. Great job Brittany great job Stoneridge Chrysler Jeep Dodge ram. ?? | Read Full Review10/11/2024 12:00:00 AM | Google
-
★★★★★ Tam ChenEasy to make an appointment. Quick service. Got car back earlier than scheduled. Nice staff there | Read Full Review10/11/2024 12:00:00 AM | Google
-
★★★★★ TrevsworldGetting oil changes is fine at this location, but if you need to do anything beyond that, I would stay away. It’s way too expensive. The quality of the work and customer service is okay - not great. No one is going out of their way to delight you. | Read Full Review10/11/2024 12:00:00 AM | Google
-
★★★★★ Lili FanI recently took my car to [Stoneridge CDJR ] and couldn’t be happier with the service! The staff JAMES was incredibly professional and friendly, and he explained everything clearly before starting the repairs. My car was fixed quickly . I highly recommend to anyone looking for reliable and honest auto service! Five stars all the way | Read Full Review10/10/2024 12:00:00 AM | Google
-
★★★★★ LADY ARI FREEMAN_22Needed to sell my unregistered car and get a better more up to date car. The gentlemen were very helpful very nice very informative. They will work with you . And they have a great variety of cars. Nice ones too. Across the lot to the right of carmax. Check them out. My outcome is fantastic! I love my car! | Read Full Review10/7/2024 12:00:00 AM | Google
-
★★★★★ hughExcellent service with great work and all the people are very courteous. Especially my service advisor Chris is super professional and provided great care on what my need. Mechanic also performed great job. This is a fantastic dealership. Always recommend my friend and family to come here for service and buy cars too.. | Read Full Review10/5/2024 12:00:00 AM | Google
-
★★★★★ Bud LogginsGood tech working on my truck very poor response to phone calls Can’t reach service department personnel to schedule appointments and get status report on repairs You have to go to dealership to get any info because service department refuses to call you back | Read Full Review10/4/2024 12:00:00 AM | Google
-
★★★★★ Sudarshan Kumarprofessionally done. Took me in even when i was late by an hour | Read Full Review10/2/2024 12:00:00 AM | Google
-
★★★★★ Nicole SosaBeen coming to this center for a while, the people are friendly, and always seem to want to help, or sell you a car hahaha. I have had great service with them all. Brittney is my service admin, and has been exceptional. Thank you all. I have purchased 3 cars here, now have 2, and service both at this shop | Read Full Review10/2/2024 12:00:00 AM | Google
-
★★★★★ Daniel FinlaysonFast, easy, no hassle service. It went to efficiently, I don’t have a lot of days points to discuss. My car works, I didn’t lose much time from day. Thumbs up from me. | Read Full Review10/2/2024 12:00:00 AM | Google
-
★★★★★ Ireland-Sky O'LearyGetting the appointment was fine, but the customer service was great and they told me they’d have to keep my car overnight but it was done the same day! Great! | Read Full Review10/2/2024 12:00:00 AM | Google
-
★★★★★ Ralph MartinBrittany did a great job much appreciated the great service | Read Full Review10/1/2024 12:00:00 AM | Google
-
★★★★★ Jose CruzExcellent sales team, they took great care of us. Treated us like family. We are very happy with them. | Read Full Review9/29/2024 12:00:00 AM | Google
-
★★★★★ Ying ZhaoStaff members are friendly and helpful. The shuttle service driver Andy is great! | Read Full Review9/27/2024 12:00:00 AM | Google
-
★★★★★ KaranAVOID AT ANY COST All I can this agency is highly unprofessional who dont value time of others with untrained rude people like Alex who need to learn how to deal or he will be reason company will loose alot business to nearby agencies | Read Full Review9/27/2024 12:00:00 AM | Google
-
★★★★★ James LogueFriendly staff and prompt service. Thank you. | Read Full Review9/26/2024 12:00:00 AM | Google
-
★★★★★ karan balTOTALLY UNPROFESSIONAL AGENT IS ALEX WHO NEED TO LEARN HOW TO DEAL WITH CUSTOMER NEVER GO TO HIM VERY RUDELY HE NEED CLASSES TO ATTEND . THE AGENCY WILL TELL YOU SOMETHING ELSE WHEN YOU TAKE OUT TIME AND GO THEY SIMPLY LIE WHAT THEY PREVIOUSLY SAY AND UNPROFESSIONAL THEY WILL WASTE YOUR TIME AVOID THIS AGENCY | Read Full Review9/26/2024 12:00:00 AM | Google
-
★★★★★ Ryan AckermanThe staff were incredibly friendly, providing me with professional service! Much appreciated! | Read Full Review9/25/2024 12:00:00 AM | Google
-
★★★★★ James LaddThe gentleman that helped made sure that the service the guy at the desk did excellent work very good attitude and positive I left very happy with the service he made happen thank you for checking in you need more people like him. | Read Full Review9/25/2024 12:00:00 AM | Google
-
★★★★★ Albert GonzalezGreat dealership. Family atmosphere. Sold me a fantastic (and very much badass) Dodge Challenger, making me the coolest dad according to my 8 year old son. Highly recommend you buy your new or used car here! | Read Full Review9/25/2024 12:00:00 AM | Google
-
★★★★★ Richard DonaldsonGreat customer buying experience....from the greeter...to the salesperson....manager....and financial officer. Very professional...very helpful....very knowledgeable....and kind. | Read Full Review9/25/2024 12:00:00 AM | Google
-
★★★★★ Chris BeerI submitted an inquiry online about a particular Jeep they had on their web site (which later turned out to have inaccurate information). Got a call back that didn't provide any information, but I set up an appointment to go see the Jeep. When my wife and I arrived, we were immediately mauled by 3 or 4 random salesmen hanging out i | Read Full Review9/25/2024 12:00:00 AM | Google
-
★★★★★ engr atworkWorst dealership ever. Stay away from them. They are horrible. Never return your calls. | Read Full Review9/25/2024 12:00:00 AM | Google
-
★★★★★ teeku muluI bought a Jeep wrangler from them which started having issues in the 4th month. Brought it to the service and they told me it would cost $4568 for transmission work and warranty will not cover. They should not be in business. Very unprofessional. | Read Full Review9/25/2024 12:00:00 AM | Google
-
★★★★★ David GoulartThanks for getting our truck back up and running and back out there keeping our staff safe. | Read Full Review9/23/2024 12:00:00 AM | Google
-
★★★★★ Gary LeemanThey performed the work and delivered the vehicle as promised | Read Full Review9/23/2024 12:00:00 AM | Google
-
★★★★★ Susana BarbosaExcellent customer service, I will highly recommended to my friends and family. Thank Gabriel!!!!! | Read Full Review9/20/2024 12:00:00 AM | Google
-
★★★★★ Rick BarnhillService dept. Needs better service on call backs etc. they never call back had to go in and talk to manager | Read Full Review9/20/2024 12:00:00 AM | Google
-
★★★★★ liberty frattoI will not deal with this dealership ever again. Misleading and claims to treat customers as family. Sneaky dealership who will pretend to sweeten the deal. I will not have anyone I care about buy a car with them. In any business, integrity is the most important but not with Stoneridge Chrysler Jeep Dodge Ram dealership. | Read Full Review9/20/2024 12:00:00 AM | Google
-
★★★★★ Jim KellyI Brought in My 2016 Jeep Cherokee Because of smog issues and I Left it there and it was finished the next day / and when I there to pick up my car , I was in and out within a very short time | Read Full Review9/19/2024 12:00:00 AM | Google
-
★★★★★ Ernabelle NicdaoChris was very helpful and knowledgable | Read Full Review9/18/2024 12:00:00 AM | Google
-
★★★★★ D MontoyaGreat place to buy a car! After purchasing a vehicle and having had it for 1 year. Here is what I would like to see in improvement for the Stoneridge CJDR. Keep your word: my truck was not detailed, needed an alignment, among other issues. It would have been nice if I knew what was wrong with the vehicle or if they would keep their w | Read Full Review9/15/2024 12:00:00 AM | Google
-
★★★★★ Joseph BousabaI am selling a 2018 Jeep Compass and got a cash offer from Kelly Blue Book (KBB) through Stoneridge Chrysler Jeep Dodge Ram. I went to the dealership to complete the transaction and was surprised with a very unprofessional sales person (that I was referred to by KBB) who wanted to take advantage and went with a very low ball offer, a | Read Full Review9/15/2024 12:00:00 AM | Google
-
★★★★★ msusieeI called them to check on a recent service I had, and despite being fully booked, Ace, the service manager, managed to fit me in that same day and quickly resolved the issue. Gabriel the service advisor was also very helpful and acknowledged me right away when I first arrived. | Read Full Review9/12/2024 12:00:00 AM | Google
-
★★★★★ Sal MelgozaGreat customer service honest people | Read Full Review9/12/2024 12:00:00 AM | Google
-
★★★★★ Robin MortVery positive experience with Oscar Ibanez and Erik who closed the sale. No hesitation to recommend Stoneridge CDJR as the place to buy a new vehicle ! | Read Full Review9/11/2024 12:00:00 AM | Google
-
★★★★★ Bob GislerCame in to have ESS battery replaced. Thanks to the complementary inspection, the service technicians noticed one of the anti-sway barm tie points was broken. Repairs were completed quickly and I'm back on the road again. | Read Full Review9/11/2024 12:00:00 AM | Google
-
★★★★★ Mark CervantesI’m very impressed with Stoneridge Chrysler/Jeep/Dodge/Ram service/showroom branch. Considering I came from out-of-state, my first thought was Jeep services in California were all backed-up with long queues before I could be assisted. I went to one branch, and directed me here at Stoneridge. True enough, I was proven wrong. James, on | Read Full Review9/11/2024 12:00:00 AM | Google
-
★★★★★ briana stanfordEvery time I come , I always feel welcomed. Staff are great . I come get my oil changes on Saturdays and Brittany is always good at making sure things are all lined up . I also couldn’t have asked for a better salesman Naseem was amazing the first time I came to visit. | Read Full Review9/9/2024 12:00:00 AM | Google
-
★★★★★ Clarence CannonHad a great experience here. Gianni is great! | Read Full Review9/8/2024 12:00:00 AM | Google
-
★★★★★ Sean RedlerGreat group once I got to know the people inside. Here are my issues, when I got there no one came to me for like 45 min and I was waiting for someone. Multiple things said to me that I didn’t get at end of deal. One feature on my car I got was told to me and it does not even have that option. | Read Full Review9/8/2024 12:00:00 AM | Google
-
★★★★★ Sandra GarciaHorrible customer service and LONG wait time even with appointment! | Read Full Review9/8/2024 12:00:00 AM | Google
-
★★★★★ Lyndon JohnsonAwesome service from the service department | Read Full Review9/7/2024 12:00:00 AM | Google
-
★★★★★ Rozan NixonNice to visit there again and again nice service | Read Full Review9/5/2024 12:00:00 AM | Google
-
★★★★★ Eli AtkinsonI took my Ram 2500 in for service today. I was kindly greeted and quickly checked in. I waited in the lobby and enjoyed a clean and comfortable environment. My service was done in less than an hour. I picked up some parts I needed at a very reasonable price. I highly recommend this dealership. Thank for taking care of me, Paul! | Read Full Review9/5/2024 12:00:00 AM | Google
-
★★★★★ Suzann BVery frustrating experience. Hard to get answers. Impossible to get the title in order to register the vehicle. Once they got their money, communication became non-existent. Be careful. | Read Full Review9/5/2024 12:00:00 AM | Google
-
★★★★★ Chris FriarI had a great experience buying a car at Stoneridge Chrysler Jeep Dodge Dealership. The staffs especially Giyani was friendly, knowledgeable, and made the process smooth and stress-free. I highly recommend this Dealership for a positive car-buying experience. | Read Full Review9/3/2024 12:00:00 AM | Google
-
★★★★★ Hector JimenezGabe was super attentive and professional! Great asset for your company | Read Full Review9/3/2024 12:00:00 AM | Google
-
★★★★★ Kevin AguiguiAlways top-notch service and very friendly staff in the service department. The waiting area is comfortable with coffee, wifi and a large screen TV. | Read Full Review9/2/2024 12:00:00 AM | Google
-
★★★★★ Doug LarsonGreat service advisors. Only minor gripe is it always seems to take a long time to retrieve my car when I pick it up. | Read Full Review9/1/2024 12:00:00 AM | Google
-
★★★★★ varma kRecommend a minimum 1180 service when owners manual just call for oil change and tire rotation. I have not see such an expensive service including german cars. | Read Full Review8/31/2024 12:00:00 AM | Google
-
★★★★★ Derek Davis MusicI had a new key made and needed to have it coded ! Made an appointment - sales Clerk said it would take less than an hour to do - I decided to wait and told sales clerk I would wait in main room - 2 and half hours went by. I went to sales desk and ask how much longer I had to wait and was told the lady who did my paperwork was at lu | Read Full Review8/31/2024 12:00:00 AM | Google
-
★★★★★ L CWhy doesn't Google give 0 star option !!! Don't waste your time here. Very rude, unprofessional sales process here.. Sales guy along with a bunch of sales managers are playing very tricky marketing tricks over here pushing customer to get into contract.. They put THOUSANDS of extra dollars on top of MSRP as "dealer mark-up price", ye | Read Full Review8/31/2024 12:00:00 AM | Google
-
★★★★★ Chris DixonService and people were great, but pricing is out of control. +300% vs 3 years ago for an oil change. Good service isn’t enough for me to continue going to the dealership vs Jiffy Lube. Sorry! Stop gauging. P.S. I wasn’t going to leave a review, but you kept texting and emailing me to do one, so here it is. | Read Full Review8/29/2024 12:00:00 AM | Google
-
★★★★★ Patrick HarveyMy oil change and tire rotation at Stoneridge CDJR went flawlessly. Would reccomend them for this service. | Read Full Review8/26/2024 12:00:00 AM | Google
-
★★★★★ Anuj MathurGreat service. Brittany is an amazing service advisor and always takes care of the customers. | Read Full Review8/25/2024 12:00:00 AM | Google
-
★★★★★ J CestoneFantastic help- Michele knows her stuff! The whole dealership was very helpful. | Read Full Review8/25/2024 12:00:00 AM | Google
-
★★★★★ Daniela VerduzcoThanks Gabe for being amazing as per usual. You have my continued support! | Read Full Review8/22/2024 12:00:00 AM | Google
-
★★★★★ Ben CruzOutstanding service, weekend and Advisor, Britney is always a pleasure to support my 2021 Grand Cherokee | Read Full Review8/21/2024 12:00:00 AM | Google
-
★★★★★ DJ CorralFixed a problem with my truck that had been taken to another dealership twice. They also were able to fix my truck quickly as well. | Read Full Review8/21/2024 12:00:00 AM | Google
-
★★★★★ Dominic McBrideEveryone here worked so diligently to help me and my fiancée. We are so greatful. They met our budget to the best of their abilities. | Read Full Review8/21/2024 12:00:00 AM | Google
-
★★★★★ Jaclyn VazquezGianni and Aria were absolutely wonderful. They were very kind, thoughtful, understanding, informative and helpful. They helped me get a new Dodge Challenger at a reasonable price, and as expected I had to negotiate - as you do with any car dealership - but I will honestly say this was one of the best experiences I’ve ever had a car | Read Full Review8/21/2024 12:00:00 AM | Google
-
★★★★★ ganesh chandraWorst service center experience I've ever had. I was duped out of $700 due to misinformation, despite my warranty being valid. They charged me for a diagnosis because they couldn’t reproduce the issue I reported. My vehicle was kept for 1.5 weeks, and they didn’t even touch it for the first week. When I asked the manager about this, | Read Full Review8/21/2024 12:00:00 AM | Google
-
★★★★★ Zoe MoutonHorrible customer service. Did not even fix the issue they told me they would and still proceeded to charge me full price for the service. They took advantage of the fact that I a young woman that was by herself. I might be young, but i’m not stupid. I know when i’m getting ripped off | Read Full Review8/21/2024 12:00:00 AM | Google
-
★★★★★ Mr. DhaliwalI recently had the pleasure of working with Christopher Jimenez for the service on my Jeep Wrangler 2022, and I couldn't be more satisfied with the experience. From the moment I walked in, Christopher’s professionalism and expertise were evident. He took the time to thoroughly explain the service process and address all my concerns w | Read Full Review8/17/2024 12:00:00 AM | Google
-
★★★★★ Marla LeBlancI like the convenience of scheduling my appt through the Jeep app on my phone. I was helped immediately on arrival by James, the service writer. He was helpful and took care of my maintenance appt . He texted me when my car went to the service dept and again when the service was completed - much faster than was expected. My car dr | Read Full Review8/16/2024 12:00:00 AM | Google
-
★★★★★ Ron GerhardWhen the service writer says they did you a favor to service your vehicle, something is wrong. | Read Full Review8/16/2024 12:00:00 AM | Google
-
★★★★★ Tia WeltyHad scheduled an appointment with the Service Department and although I arrived early, my Service Advisor, Brittany, greeted me, and made my morning with herositove and professional demeanor. People either make an experience good or they don’t — Brittany always is a blessing to see when I’m at Service. While the Rubicon was being wor | Read Full Review8/14/2024 12:00:00 AM | Google
-
★★★★★ Lucy PerezThis is one of the worst customer service locations I have experienced. If you call in because you get a safety recall from Jeep, they expect you to speak with the parts department to see if they have the part to fix your car. Then you have to call back to make the appointment. The appointment doesn't guarantee that they'll look at | Read Full Review8/14/2024 12:00:00 AM | Google
-
★★★★★ Marisa OgaoMy experience at Stoneridge dealership was great. Tim and Michelle along with the other staff were very accommodating and made the process of getting my jeep a fairly easy and stress free. They worked with me to make sure I felt comfortable with my decision and pricing. I would recommend coming to Stoneridge Chrysler Jeep Dodge Ram | Read Full Review8/13/2024 12:00:00 AM | Google
-
★★★★★ Laurens CindyVery kind and professional . Love the shuttle ride option! | Read Full Review8/12/2024 12:00:00 AM | Google
-
★★★★★ Maria CortezStoneridge dealer is the right place to go to when thinking of buying a new car or even trading in your own car for a new car here because they will do anything they can to help you out to get a new or used car. Special Thanks to Gianni and JR. The right place to go to and the place to recommend 100% | Read Full Review8/6/2024 12:00:00 AM | Google
-
★★★★★ Bridget FlorezI had the worst experience buying a car..they lie d and acted like they really were trying to help me find a good car..that I could afford. The salesman never followed through with anything..I never got the tags they swore they would do all the DMV work..that never happened. The finance manager actually said I can't get the money | Read Full Review8/4/2024 12:00:00 AM | Google
-
★★★★★ Ralph MartinJames service writer does a great job | Read Full Review8/2/2024 12:00:00 AM | Google
-
★★★★★ Y SIf I was able too leave no ?? I would. I took my dodge caravan GT for a knocking sound under my hood only to be told it was coming from my glovebox. They took everything out of my glovebox and I still have the same noise every time I'm driving. What I NEED TOO KNOW, is if the dealership can't find the problem what I'm I too do now. | Read Full Review7/17/2024 12:00:00 AM | Google
-
★★★★★ Julie KleinUpdated stars to 1 star and I won't be back. Service department has horrible customer service and follow through. They damaged the door on my SUV when it was in there for an oil change. It took 4 months to get them to schedule the repair, took two visits to their body shop because first work wasn't done correctly, then multiple fo | Read Full Review7/16/2024 12:00:00 AM | Google
-
★★★★★ Jacquelyn ReeseUnlike most sales person that are out for commission rather than what the customer wants. Wes went above and beyond to help me find the right car for me. He could’ve given up after the fourth car but instead he kept searching for the things I felt were important to me. After the car was found he realized I was pleased with the veh | Read Full Review7/15/2024 12:00:00 AM | Google
-
★★★★★ Lenita WillisStoneridge did an excellent service to me. They were helpful with trading my Infiniti SUV in for a new Jeep Willy. The men were friendly, provided awesome customer service, and took pride in making the customer experience worth it! Thank you to Naseem, Sam, Fred, and the entire Stoneridge team for a great experience! | Read Full Review7/15/2024 12:00:00 AM | Google
-
★★★★★ Colton BartonDO NOT TAKE YOU CAR HERE. This dealership was the single worst experience I have ever had with a business. I brought my vehicle in on a Tuesday and expressly told them I needed it back with in a day or two. Otherwise, I would go somewhere else. I was assigned a representative named Chris and he was the laziest and most unreliable emp | Read Full Review6/28/2024 12:00:00 AM | Google
-
★★★★★ Maki LwinJames at the service dept was very pleasant and easy to deal with. I got all my needs handled same day. | Read Full Review6/17/2024 12:00:00 AM | Google
-
★★★★★ Bella B.James was super helpful and courteous throughout my arrival and entire checkin process. I had to unexpectedly take my Jeep in one workday morning for an oil change (as that little fun red oil light started flashing at every turn I would take). Yes, I has waited until the bitter end. I didn’t have an appointment, and arrived around 7: | Read Full Review6/17/2024 12:00:00 AM | Google
-
★★★★★ Prashanth ChittapuramOil change and tire rotation for my RAM 1500 was satisfactory. Thanks. | Read Full Review6/17/2024 12:00:00 AM | Google
-
★★★★★ Kim WilsonGianni and Eric were very professional, and polite. They went above and beyond to help my son get his first car. Wonderful experience!!! Thank you!! | Read Full Review6/16/2024 12:00:00 AM | Google
-
★★★★★ MikeOne of the few Dodge/Ram/etc service centers that will work on converted vans. I was promptly checked in and status updates were provided via text. Best to make appointments via web as their voicemail boxes always seem full and routing through their phone system is a pain. | Read Full Review6/16/2024 12:00:00 AM | Google
-
★★★★★ Nitin kadyanThose afgani mf are sob the dont know how to treat costumer and MIKE. Says ‘ you see that door where you come inside from ‘ and other afghani/indian bald head aged around 50 with bald head mf | Read Full Review6/16/2024 12:00:00 AM | Google
-
★★★★★ Martin BorjasPerson I spoke to was friendly at the parts department but the part I asked for was not the part he printed a quote for. Since they provided no visual of the part I was requesting, it wasn’t until I got home and looked up the part that I found this out. Tried to call the parts department and no one answered and I couldn’t even leave | Read Full Review6/16/2024 12:00:00 AM | Google
-
★★★★★ Andrew TomeiFirst time customer Nice employees good customer service would come back again | Read Full Review6/14/2024 12:00:00 AM | Google
-
★★★★★ Barbara FriedmanThe service was fast, the people friendly and all my car’s problems were taken care! | Read Full Review6/12/2024 12:00:00 AM | Google
-
★★★★★ Carlos LopezVery friendly and great customer service! Everything was explained in detail. No surprises! | Read Full Review6/11/2024 12:00:00 AM | Google
-
★★★★★ Tyra MoniqueI bought a car through them earlier this year, and off the bat it was a weird experience, because I had scheduled an appointment to see a specific vehicle for the day after in the evening. They had called me hours later to tell me I should drive to Pleasanton right now if I want to get the vehicle, because they could get me a better | Read Full Review6/11/2024 12:00:00 AM | Google
-
★★★★★ Kerrie WatkinsThe customer service experience was first class. On every aspect I would give Britney a score of 10 and higher.Best service at any establishment I’ve been to since Covid! | Read Full Review6/9/2024 12:00:00 AM | Google
-
★★★★★ Juan DelgadoLo peor en a tensión al cliente cuando te quieren vender andan sobre uno pero cuando ay problema te gritonean | Read Full Review6/9/2024 12:00:00 AM | Google
-
★★★★★ Dj piolimix DelgadoVery bad service .when you try to buy a new car every buddy is gently. But when you Ned help for you car defective they are very disrespectful | Read Full Review6/9/2024 12:00:00 AM | Google
-
★★★★★ Chris TThis was my 3rd time taking my truck to Stoneridge, the last time I wasn't happy with my quoted cost versus what I paid. However, this time it was a out on the table and they definitely took care of me this time. Chris helped me at the service desk and was extremely friendly. The staff has always been friendly but Chris went above an | Read Full Review6/8/2024 12:00:00 AM | Google
-
★★★★★ Scott KooremanDropped off as scheduled, completed in a timely manner. Excellent communication and professional. Thanks | Read Full Review6/8/2024 12:00:00 AM | Google
-
★★★★★ Patricia LessardAll the staff are friendly and they provide great service to my vehicle. Customer service is great as well. I love a distance away, but the drive is worth it. | Read Full Review6/8/2024 12:00:00 AM | Google
-
★★★★★ Ricky DEnded up here by mistake. Most of the time we thought we were at Carmax. The young man who helped us was very personable and professional (Nassim). Wonderful young man, go buy a car from him. We got a decent deal on a used vehicle for my son. They do work with you and the finance guy (JR) was also wonderful to work with. We definitel | Read Full Review6/8/2024 12:00:00 AM | Google
-
★★★★★ Keri KoskiThank you. I appreciated your support! | Read Full Review6/3/2024 12:00:00 AM | Google
