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Ken Nelson Auto Plaza

Ken Nelson Auto Plaza

★★★★★(123)read reviews
1000 North Galena Avenue, Dixon, IL 61021
(888) 702-6349 Ask About Our Service Specials!

Service Hours

Mon: 07:00 am - 05:00 pmTues: 07:00 am - 05:00 pmWed: 07:00 am - 05:00 pmThur: ClosedFri: 07:00 am - 05:00 pmSat: 08:00 am - 12:00 pmSun: Closed

Why should you visit a Mopar service center?

Regardless of whether you drive a Chrysler, Dodge, Jeep®, Ram, FIAT® or another brand vehicle, we offer fast and professional service for nearly all makes and models.

  • Fast and convenient service
  • No appointment needed
  • Service for nearly all makes and models
  • Complimentary multi-point inspection
  • Tires and other services available
  • Coupons and Rebates for extra savings
  • Factory-trained, certified technicians

Backed by the World's Best Brands Mopar® Express Lane uses parts and products from the most trusted automotive brands.

Mopar® Express Lane uses only genuine Chrysler, Dodge, Jeep®, Ram and FIAT® Brand parts. All parts have been tested to ensure function, fit and finish of original specifications.
Magneti Marelli® parts are used on all other makes and models. Magneti Marelli has been a leader in both quality and innovation for 95 years and counting.
Mopar® Express Lane recommends Pennzoil® Motor Oil. We also offer the highest quality Pennzoil synthetic oil, keeping your engine clean and extending the life of your oil change for an even greater value.

The lifeblood of your Vehicle

The importance of regular oil changes can’t be overstated in keeping your engine running smoothly. Schedule an appointment with our highly trained technicians for help in finding the right oil for your needs or drop in for Express Lane service.

The Many Benefits of Engine Oil At its most basic, oil keeps your engine running. It also serves a number of other functions that help to prolong the life of your vehicle.

  • Friction Reduction
  • Heat Reduction
  • Engine Cleaning
  • Weather Tolerance
  • Rust and Corrosion Prevention
  • Improved Performance

How to Read your Tires

A vehicle asks a lot of its tires. By learning how to identify wear and decipher your tire's sidewalls, you'll be better prepared to deal with the issues that arise when rubber meets road.

BRANDS WE CARRY

  • Goodyear
  • Dunlop
  • Kelly
  • Bridgestone®
  • Firestone
  • Michelin®
  • BFGoodrich
  • Uniroyal
  • Continental
  • General
  • Yokohama®
  • Pirelli®
  • Falken
  • Ohtsu
  • Hankook
  • KUMHO
  • Nexen
  • Toyo
  • Nitto

Stop on a Dime

Make sure your brakes are functioning at their best with expert service from Mopar®. Learn how to spot signs of wear and what to do about them as well as how to extend the life of your brakes and what to look for when shopping for new brake pads and rotors.

Benefits of Magneti Marelli Brakes, offered by MoparMagneti Marelli brakes, offered by Mopar®, stand out from the competition. Learn what makes them so effective and what to look for when shopping for brake pads.

  • Ultra-Quiet Braking
  • New Brake Hardware
  • Superior Braking Performance
  • Rigorously Tested
  • Stainless Steel Hardware
  • Lifetime Limited Warranty

How can I extend the life of my brakes? The way you drive will make a significant impact on the life of your brakes. Avoid having to make hard stops by maintaining a safe distance from other vehicles and coasting to a stop when possible. Pay attention to any unusual noises or vibrations when braking and get them checked out—early intervention can avoid costly repairs.

How do I know when my brakes need to be replaced? By the time you notice the most obvious signs of brake wear, such as squealing or grinding noises when you brake, juddering or longer stopping distances, it may be too late for an easy fix. Regularly inspect your brakes, paying attention to the thickness of your brake pads and to any indicator lights on your dashboard. Also, you should make note of the recommended service intervals for your brakes and take your vehicle in for regular maintenance.

What causes my brakes to overheat? The friction from braking results in heat. When you brake aggressively or hold down the brake for a long time (such as when going downhill with a heavy load), it can put a lot of pressure on your braking system and can even “glaze” your brake pads by wearing them down to the point that they have trouble generating enough friction to stop. You can avoid overheating your brakes by driving more cautiously, downshifting instead of pressing the brakes to slow your vehicle and by staying on top of regular maintenance of your brakes.

How to Extend the Life of Your Battery

The average battery will last three to five years, but you can ensure that your battery’s lifespan will be in the higher end of that range with these tips.

  • Clean Your Battery
  • Limit Heat Exposure
  • Avoid Short Trips
  • Clamp Your Batteries
  • Turn Off Extra Features
  • Test Your Battery

How do I choose the right battery for my vehicle?Generally, a battery provided by your vehicle manufacturer or an original equipment manufacturer will be specifically designed for your vehicle, ensuring a seamless replacement. Mopar® stocks batteries for current-model FCA US LLC vehicles, so you can find the right one for your needs.

How do I recharge the battery? If your battery has no charge at all, you can use a battery charger to recharge it. Check the instructions on your charger and make sure that your vehicle and the charger are off before connecting any cables.

How do I know when my battery needs to be replaced? Look for signs that your battery may be nearing the end of its life, like electrical issues, a slow-starting engine or a check engine light on your display. When examining the battery directly, look for corrosion on the terminals, a sulfurous smell that could indicate leakage or a bloated or swollen battery case.

About Ken Nelson Auto Plaza

Ken Nelson Auto Plaza is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.

Dealer Conveniences

  • Shuttle Service Available
  • We Offer Rentals
  • Free WiFi
  • We Have Early Bird Hours
  • 24 Hour Service Center
  • We Offer Mopar Accessories
  • We Offer Mopar Performance Parts
  • Certified Technicians

Call (888) 702-6349 today to schedule your next appointment.

Our technicians at Ken Nelson Auto Plaza are ready to help you!
Business Link Logo

Ken Nelson Auto Plaza is a BusinessLink Dealer!

Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.

Membership is free, with no dues or fees, and benefits include:
  • Next Available Bay Service: Members are always first in line for maintenance and repair work
  • Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
  • Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
  • Extended Service Hours: Longer hours mean your vehicle will be ready faster.

Call Ken Nelson Auto Plaza today at (888) 702-6349 to learn more

Check for Vehicle Recalls

Customer Reviews

  • ★★★★★ Michael Thompson
    Fantastic! I was very impressed with Austin S., he was professional, knowledgeable, and friendly. He made the process smooth from beginning to end. This is a dealership that prides themselves on service! | Read Full Review
    5/28/2025 12:00:00 AM | Google
  • ★★★★★ Zach Eschen
    Wish i could give 0 stars but I WOULDN'T recommend them to my dead grandparents .. had the truck 5 days before it had already been back twice in them 5 days for issues... now the appointment for service on day 5 of owning the truck for them to change the manifolds we had to call to check on it multiple times because of their lack of | Read Full Review
    5/15/2025 12:00:00 AM | Google
  • ★★★★★ Fawn Peska
    Great experience from start to finish. Austin Sheffield was a fantastic salesman, he answered all our questions and explained everything clearly so there were no surprises on our purchase. Couldn’t have gone better. We would definitely purchase from him again. | Read Full Review
    5/11/2025 12:00:00 AM | Google
  • ★★★★★ Darla Russell
    Started in the service drive unfortunately needed a new car was introduced to morgyn Bailey who did a wonderful job at finding me exactly what I wanted in my budget would definitely recommend her! | Read Full Review
    5/9/2025 12:00:00 AM | Google
  • ★★★★★ Steve Smith
    Both Chad and Brandon made the process fun and simple. I have been involved in local dealerships that only care about the almighty dollar but not so at this dealership. It was very apparent that they want to build and retain their customers. The usual 2 or 3 hour painful and frustrating high preasure ordeal to get through the paperwo | Read Full Review
    5/8/2025 12:00:00 AM | Google
  • ★★★★★ Jamie Ruiz
    Austin and Ken Nelson made the car buying experience fast and enjoyable! | Read Full Review
    5/6/2025 12:00:00 AM | Google
  • ★★★★★ Zach Eschen
    Words can not explain how happy i am with my purchase, customer service and treated with the most respect anyone could ask for ... Justin and Mike were awesome, nice and super friendly, very helpful i highly recommend ken nelson and will definitely buy from them in the future.. oh yeah P.S. Justin and mike better try those pineapple | Read Full Review
    4/30/2025 12:00:00 AM | Google
  • ★★★★★ Alexander Davis
    | Read Full Review
    4/30/2025 12:00:00 AM | Google
  • ★★★★★ Tracey Kerley
    As always, a great experience with Austin, Mike and Hope!! | Read Full Review
    4/25/2025 12:00:00 AM | Google
  • ★★★★★ Cheri Wolfe
    I just picked my car up from the dealership from having it detailed after the salty and sloppy winter driving. Omigosh!!! Wow!! It is so perfectly clean, it’s like a brand new car. The lady who handed me the keys and had completed the cleaning was so nice and unfortunately I didn’t get her name. I plan to find out her name. I’m so ha | Read Full Review
    4/22/2025 12:00:00 AM | Google
  • ★★★★★ Candie Gustafson
    Mr. Jeffrey McGuire was outgoing, friendly, and professional. He made us feel welcome wanted, and important. We will recommend him to our friends and family. | Read Full Review
    4/15/2025 12:00:00 AM | Google
  • ★★★★★ Jackie Molln
    I worked with Morgyn Bailey she did a great job at listening to what I wanted. Her and Hope Smith (finance) made my car buying process quick and easy would definitely recommend working with Morgyn when going to buy a car! | Read Full Review
    4/15/2025 12:00:00 AM | Google
  • ★★★★★ Baron Von Raschke
    Great experience for tire rotation and some recalls. The car was finished on time and was less expensive than I was quoted, which is always nice! | Read Full Review
    4/15/2025 12:00:00 AM | Google
  • ★★★★★ smerle9
    We purchased a new Traverse. Morgyn Bailey was our sales rep and did a great job of walking us thought the process and getting us taken care of. Also answered question we had later after the sale. | Read Full Review
    4/14/2025 12:00:00 AM | Cars.com
  • ★★★★★ Megan Whiteside
    Austin was great! He was very kind, patient and knowledgeable. He kept me informed often about the status of my vehicle which I really appreciated! | Read Full Review
    4/14/2025 12:00:00 AM | Google
  • ★★★★★ Susanne Rosone
    Austin was great when helping me buy a new vehicle. He was able to get us in a car with everything we wanted at the budget we wanted. Highly recommend | Read Full Review
    4/14/2025 12:00:00 AM | Google
  • ★★★★★ Kaitlyn
    I purchased a 2019 Chevy Equinox from Denny. I received quality care and was taken through the process quickly and smoothly. Clayton in finances did a thorough job of explaining the vehicle service contract options. The entire staff was very courteous. | Read Full Review
    4/10/2025 12:00:00 AM | Cars.com
  • ★★★★★ Tori Smith
    Austin was incredible! From the very first conversation all the way until the end! Highly recommend! After looking for the perfect vehicle for over a year. I’m leaving with my dream car! Thank you Austin and Bret! | Read Full Review
    4/9/2025 12:00:00 AM | Google
  • ★★★★★ Ryan Jasper
    Today I decided it was time for a new vehicle. Morgyn Bailey greeted me at the door and made the process quick and easy would definitely recommend going to her! | Read Full Review
    4/8/2025 12:00:00 AM | Google
  • ★★★★★ Lillian Fatla
    Bought a car from Morgyn Bailey had a great experience got me exactly what i was looking for. | Read Full Review
    4/8/2025 12:00:00 AM | Google
  • ★★★★★ Mallory Newman
    I bought my truck last month from Kade and absolutely love it! He got me into a vehicle and out within a timely manner. I have now bought my last 2 vehicles from him and without a doubt will return to him. Thank you Kade! | Read Full Review
    4/7/2025 12:00:00 AM | Google
  • ★★★★★ Anthony Hernandez
    Just wanted to give a shout out to Sam McCullough for making my car buying experience run smooth. It was a pleasure working with Sam and the rest of the staff who helped get this deal done. | Read Full Review
    4/7/2025 12:00:00 AM | Google
  • ★★★★★ Barb Davis
    We've been been buying our vehicles at Ken Nelson for years because of the friendly fair service we've always had from there. Ron Stephenich always goes above and beyond as he did this time for me. I was wanting to buy a Toyota Hybrid before the tariffs hit, and Ron made it happen. They had one on order, but who knows what the price | Read Full Review
    4/5/2025 12:00:00 AM | Google
  • ★★★★★ mcappel12
    i purchased a new 2025 sierra. Denny and his staff treated me very good. they found the truck I wanted and was able to get it fast and close the deal. | Read Full Review
    4/5/2025 12:00:00 AM | Cars.com
  • ★★★★★ Tyrone Mitchell
    The salesman, Jeffery was honest and clear. He asked countless questions to make sure I was happy. I have not purchased a car in over 10 years. The staff is outstanding. | Read Full Review
    4/3/2025 12:00:00 AM | Google
  • ★★★★★ Karen Sterenberg
    My experience at Ken Nelson was very rewarding. First, went to look a vehicle I was interested in. It was in the shop but they let us take a look. When I went to pick it up, Jeff McGuire was very nice and helpful. Hope Smith was also helpful when going over the paperwork. | Read Full Review
    4/3/2025 12:00:00 AM | Google
  • ★★★★★ Kelsey Kant
    Austin was fantastic to work with. He helped us navigate the process and worked to get us the best deal. We would definitely recommend him to others! | Read Full Review
    4/2/2025 12:00:00 AM | Google
  • ★★★★★ TNT
    If youre looking for professionals, from salesmen to finance, who are time considerate, inventory knowledgeable, attentive to your needs & finances, never pushy or pressuring to make the sale, and will go above and beyond to get you in the vehicle you're looking for- I recommend going to see KYLE & the team at Ken Nelson Auto Group. | Read Full Review
    3/29/2025 12:00:00 AM | Google
  • ★★★★★ John Scott
    Used to have good experience with service. We brought a Toyota RAV in for service and a recall. All the work was done but the bill was so messed up. We got charged for the recall parts and not properly charged for the services. The service writer at first said the bill was correct when I called but then admitted it had many errors th | Read Full Review
    3/29/2025 12:00:00 AM | Google
  • ★★★★★ Jill Feary
    It was a great experience. Brandon Yeager made the process so quick and easy. 100% recommend. The guy who did the finance explained everything we were signing. Great experience | Read Full Review
    3/25/2025 12:00:00 AM | Google
  • ★★★★★ dustin sandrock
    Great customer service | Read Full Review
    3/22/2025 12:00:00 AM | Google
  • ★★★★★ Dustin
    Great experience, great people to work with and very accommodating. Would definitely recommend friends and family! | Read Full Review
    3/22/2025 12:00:00 AM | Cars.com
  • ★★★★★ Jason Gribbons
    My wife & I recently purchased a used vehicle from Austin Sheffield (KNAG) & he was very professional, polite & knowledgeable! Heck we changed him from salesman to babysitter while we were in finance & neither kid was harmed ???? In all seriousness it was a very pleasant experience! Thanks again Austin! As well as Mike F., Kyle B. & Ho | Read Full Review
    3/18/2025 12:00:00 AM | Google
  • ★★★★★ KJ Larson
    Austin made our car buying experience a pleasant and easy one. Great crew!!! | Read Full Review
    3/16/2025 12:00:00 AM | Google
  • ★★★★★ Harlan Baker
    We purchased a used 2021 vehicle from Ken Nelson Auto Group. I put in a request for information on the vehicle via their website and Brandon called my within 10 minutes. We drove in the next morning and he had it waiting for us at the door for a test drive. The offered us a good trade value for our vehicle and that made it an easy | Read Full Review
    3/12/2025 12:00:00 AM | Google
  • ★★★★★ harlantbaker
    We purchased a used 2021 vehicle from Ken Nelson Auto Group. I put in a request for information on the vehicle via their website and Brandon called my within 10 minutes. We drove in the next morning and he had it waiting for us at the door for a test drive. The offered us a good trade value for our vehicle and that made it an easy de | Read Full Review
    3/12/2025 12:00:00 AM | Cars.com
  • ★★★★★ d.beeman60
    I took my granddaughter to look at a vehicle at Ken Nelson’s. Our salesman was Peter Powers He did an awesome job of explaining the process and making sure that we felt comfortable. I would recommend any one who is looking for a vehicle to contact Peter. Peter thank you very much for everything. Dale B | Read Full Review
    3/7/2025 12:00:00 AM | Cars.com
  • ★★★★★ darts1970
    Just bought a new truck from Morgyn Bailey and just wanted to say that my buying experience was very positive as she kept in contact with me through emails, texts and phone calls in a timely manner as well as was very patient with me to assure that I drove away happy in my new vehicle. Together Morgyn and Chad have definitely went ab | Read Full Review
    3/5/2025 12:00:00 AM | Cars.com
  • ★★★★★ Silverback290
    I’ve always have had good service with Ken Nelson, And as always Peter Powers has taken care of me on multiple car deals! | Read Full Review
    3/2/2025 12:00:00 AM | Cars.com
  • ★★★★★ Rich Derreberry
    Ken Nelson is a great place to buy and service cars. We have purchased 4 vehicles from them over the years and they always give us a fair price and are very easy to work with. The service department is always helpful and timely. | Read Full Review
    3/1/2025 12:00:00 AM | Google
  • ★★★★★ Casey Jaywork
    Austin was great, he deserves a raise! | Read Full Review
    2/27/2025 12:00:00 AM | Google
  • ★★★★★ Leopoldo Mentado
    Austin and Hope were great. We ran to a couple issues with paying and insurance and Austin was able to help. Hope walked us through the rest amazingly. | Read Full Review
    2/24/2025 12:00:00 AM | Google
  • ★★★★★ star petersen
    Austin and Brayden were fabulous helping me purchase my vehicle! They answered all my questions and made sure I was taken care of!! Thanks guys!! | Read Full Review
    2/21/2025 12:00:00 AM | Google
  • ★★★★★ Jim Weed
    Austin was great! Guided us through the buying process and made sure documents were received ahead of time to streamline closing. Also got us setup with technology and followed up the next day for any questions. Would not hesitate to lean on Austin again for our vehicle purchases! | Read Full Review
    2/9/2025 12:00:00 AM | Google
  • ★★★★★ Joshua Vannoy
    Jeff McGuire and Kyle Bouland are the best. I’ve bought all of my vehicles at Ken Nelson, and I would highly recommend working with these two gentlemen. This was my first time working with Hope in the business office, but she was awesome as well! They were all very respectful of my time. Thanks guys! | Read Full Review
    2/7/2025 12:00:00 AM | Google
  • ★★★★★ Kara Suiter
    Last Tuesday(6 days ago) I reached out to purchase a vehicle they had on the lot. The salesman was quick to help us and send a video of the Escalade. We applied and were approved through Ken Nelson. We were flying in from out of state to pick up the Escalade. Justin said he would call us by 11am on Friday as we were planning to fly o | Read Full Review
    2/3/2025 12:00:00 AM | Google
  • ★★★★★ Gabrielle Lugo
    Our car buying experience here was outstanding! We unknowingly called before they were even open and got an answer right away. Austin helped get us into our new GMC! Hands down the best car salesman we’ve ever dealt with. Was honest and straightforward and helped us find exactly what we needed! Thank you so much Austin and everyone a | Read Full Review
    1/27/2025 12:00:00 AM | Google
  • ★★★★★ TheBoof01
    Austin Sheffield provided excellent service, easy and simple. 5 Stars thank you! | Read Full Review
    1/27/2025 12:00:00 AM | Google
  • ★★★★★ Kasey Monroe
    Ken Nelson did a nice job getting me in and out. Austin, was a stand up dude that helped out throughout the whole process. | Read Full Review
    1/23/2025 12:00:00 AM | Google
  • ★★★★★ Jacob Gawlik
    | Read Full Review
    1/10/2025 12:00:00 AM | Google
  • ★★★★★ Carissa Rollins
    Austin was great to work with. He sent me pictures of the truck I was interested in. He was class A. I drove over 6 hours to do business with Austin. He is one of the best out there. | Read Full Review
    12/27/2024 12:00:00 AM | Google
  • ★★★★★ Juan Rodriguez
    | Read Full Review
    12/26/2024 12:00:00 AM | Google
  • ★★★★★ Mike S
    Best Service I Have Ever Received!!! My vehicle had issues on the way to pick up my daughter from college. It was close to the end of their work day, I had no appointment, however, Jeremy and Anna from service, diagnosed my vehicle, talked to the technician Ben, where he worked afterhours to get my vehicle fixed and back on the roa | Read Full Review
    12/24/2024 12:00:00 AM | Google
  • ★★★★★ Karen Stephenitch
    Very helpful friendly knowledgeable people …. | Read Full Review
    12/23/2024 12:00:00 AM | Google
  • ★★★★★ Jeff Strauch
    Brandon at Ken Nelson was great! They really took good care of us and showed that they really do care about their customers. My daughter loves her new to her car! | Read Full Review
    12/23/2024 12:00:00 AM | Google
  • ★★★★★ Chase Randall
    Just bought a new Toyota and really enjoyed my experience!! Josh Wiseman is professional and will find the car you are looking for!!! Highly recommend him for your next vehicle purchase!!! | Read Full Review
    12/19/2024 12:00:00 AM | Google
  • ★★★★★ Ashlee Gurley
    | Read Full Review
    12/19/2024 12:00:00 AM | Google
  • ★★★★★ Gabbie McCormick
    Came in to look at a Rav4. Austin was super helpful. We ended up purchasing the car and everything has been great! Austin and the rest of the team were easy to work with. We will definitely come back next time we are in search of a new car. | Read Full Review
    12/16/2024 12:00:00 AM | Google
  • ★★★★★ Dennis Yocum
    | Read Full Review
    12/8/2024 12:00:00 AM | Google
  • ★★★★★ Michael Johnson
    Impressed with the vehicle buying experience on purchasing our new Grand Highlander working with our sales professional - Austin @ Ken Nelson in Dixon. Very responsive with our questions from start to finish. Highly recommend. | Read Full Review
    12/3/2024 12:00:00 AM | Google
  • ★★★★★ Rich Surowiak
    took 4 hours to buy a car after it was selected. a $30,000 car had 11 miles worth of gas in it. | Read Full Review
    12/1/2024 12:00:00 AM | Google
  • ★★★★★ Gabe Nieves
    Great expiernce with Austin Sheffield buying 2018 Toyota Camry. | Read Full Review
    11/30/2024 12:00:00 AM | Google
  • ★★★★★ Rich Surowiak
    took 5 hours to buy a car. had 11 miles worth of gas in a car we paid $30,000 for. | Read Full Review
    11/30/2024 12:00:00 AM | Google
  • ★★★★★ Brandon Zimmerman
    Jeffrey McGuire is Top Notch. Best salesman in Lee County!! | Read Full Review
    11/21/2024 12:00:00 AM | Google
  • ★★★★★ brad clark
    Austin is a great salesman and even a better person.. we were about $400 off and I was ready to walk …. He did everything in his power to make it work .. I’d definitely work with him again and wouldn’t hesitate sending other people Austin’s way. | Read Full Review
    11/21/2024 12:00:00 AM | Google
  • ★★★★★ Cliff Dillon
    Jeff McGuire at Ken Nelson was very fair with me and easy to work with. He was not pushy and very helpful throughout the process. Highly recommend. Very satisfied with my purchase and Ken Nelson Auto Group. Thanks. | Read Full Review
    11/18/2024 12:00:00 AM | Google
  • ★★★★★ Kelli Horton
    This was by far the best car purchasing experience. Our salesman Austin Sheffield went way and beyond to help with this process. We needed to buy this car on a Saturday and bring it home with us same day. A little issue with some banks. So decided to just cut a check for the whole purchase. But forgot the check book. Austin followed | Read Full Review
    11/10/2024 12:00:00 AM | Google
  • ★★★★★ Megan Boyd
    Quick and easy experience. Helpful staff and very responsive. | Read Full Review
    11/9/2024 12:00:00 AM | Google
  • ★★★★★ E Frederick
    | Read Full Review
    11/8/2024 12:00:00 AM | Google
  • ★★★★★ charles
    Do not patronize this business. Especially the service department. You will be cheated and lied to. Buyer beware. | Read Full Review
    11/6/2024 12:00:00 AM | Google
  • ★★★★★ Cres3199
    Do not patronize this business. Especially the service department. You will be lied to and cheated. Buyer beware. Incompetance rules. | Read Full Review
    11/6/2024 12:00:00 AM | Cars.com
  • ★★★★★ Jeffrey Miller
    Austin was extremely helpful and didn't pressure me at all. It was definitely a good experience when buying a car is usually a total pain! | Read Full Review
    11/5/2024 12:00:00 AM | Google
  • ★★★★★ Melinda Burkhart
    Austin Sheffield was the best! Made everything very easy and quick. If you need a vehicle do yourself a favor and go to Ken Nelson Auto Group amd ask for Austin! | Read Full Review
    11/2/2024 12:00:00 AM | Google
  • ★★★★★ Kayla Lubben
    Had such a great experience here, we came in right before closing, and they never once rushed us. All very kind, and helped us find the right car for us! Austin was awesome! | Read Full Review
    11/2/2024 12:00:00 AM | Google
  • ★★★★★ Alex Schuldt
    | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ M Carpenter
    Austin S at Ken Nelson Auto Group did a great job of helping us order, trade and purchase our new vehicle. We were very happy with his help and attention throughout the process. | Read Full Review
    10/30/2024 12:00:00 AM | Google
  • ★★★★★ Camden Reyes
    Great workers! | Read Full Review
    10/28/2024 12:00:00 AM | Google
  • ★★★★★ Thompson Brandt
    Austin and Kyle did it again! They went out of their way to sell me another pre-owned, excellent automobile of high quality for the second time in only seven months. Can’t wait to buy a third car when the time comes from Ken Nelson Auto Group. | Read Full Review
    10/26/2024 12:00:00 AM | Google
  • ★★★★★ Jessica Mangan
    Terrible business. Sold a vehicle right out from under us when they knew we were on our way to buy it. Financing was already done at a local bank too. Just despicable. | Read Full Review
    10/21/2024 12:00:00 AM | Google
  • ★★★★★ Lynnies’ Kitchen
    Austin did a stellar job taking care of our lease renewal! Gabe’s us all the pros & cons of different options so we could make the right decisions! | Read Full Review
    10/1/2024 12:00:00 AM | Google
  • ★★★★★ Marianne Buehler
    Salesman Austin was a pleasure to deal with. The process of trading in and purchasing a new vehicle was fair, quick and painless. Would recommend Austin to friends and family looking for a used or new vehicle. | Read Full Review
    9/22/2024 12:00:00 AM | Google
  • ★★★★★ Buyer in MN
    Poor service. Had horrible communication / very little communication. This was an over the phone inquiry to purchase a vehicle | Read Full Review
    9/22/2024 12:00:00 AM | Cars.com
  • ★★★★★ Cori Gale
    Shout out to Amy in the Service department (Nissan). I’ve been burned at dealers before getting work done so I was apprehensive but she kept it real and worked diligently with my warranty company, advocating for me when they were being difficult. I will be coming here for all my service now and when it’s time to upgrade I know where | Read Full Review
    9/17/2024 12:00:00 AM | Google
  • ★★★★★ Antonio Bernal
    Awesome experience! Thanks to Austin for all his help! Great car buying experience. | Read Full Review
    9/3/2024 12:00:00 AM | Google
  • ★★★★★ Christen Schopp
    Great service! Answered all of our questions and made our experience pleasant. | Read Full Review
    9/3/2024 12:00:00 AM | Google
  • ★★★★★ Alan Johnson
    Fast friendly service. I would recommend buying a vehicle from Austin. No surprises, walked in signed and left with my new jeep | Read Full Review
    8/27/2024 12:00:00 AM | Google
  • ★★★★★ Nevin Weaver
    Brandon And Hope were great !! He even filled my truck with fuel before we left. Would definitely buy here again. | Read Full Review
    8/25/2024 12:00:00 AM | Google
  • ★★★★★ nikki osborne
    Austin was great to work with. I wasn't sure exactly what I was looking for or when I was going to be ready to purchase, but he was very patient and helpful and stayed in touch until I decided what I was looking for. | Read Full Review
    8/25/2024 12:00:00 AM | Google
  • ★★★★★ Elle Evans
    Third vehicle with Austin Sheffield! Great service every time. | Read Full Review
    8/19/2024 12:00:00 AM | Google
  • ★★★★★ Aimee Schauff
    Peter & Drew at Dixon Ken Nelson were so helpful and got us set up with the perfect vehicle! Great negotiations on price and even better customer service! | Read Full Review
    8/17/2024 12:00:00 AM | Google
  • ★★★★★ Kristine Matson
    Just bought a new vehicle from Ken Nelson Dixon Il. This is by FAR the best experience I have had when buying a car! Austin,Kyle, and Hope your customer service blew it out of the water! Every Dealership needs to be modeled after this Dealership! I will definitely buy from you in the future!! Thank you for your attention to detail an | Read Full Review
    8/17/2024 12:00:00 AM | Google
  • ★★★★★ Bonnie Haas
    Thanks so much Chris barefield for a wonderful experience and also taking time on showing me what a true sales experience is! Thank for my all new 2024 Nissan murano!!!! HIGHLY RECOMMEND:) | Read Full Review
    8/12/2024 12:00:00 AM | Google
  • ★★★★★ Paul Grobe
    We are so thankful for Austin Sheffield and Mike Moseley. They make buying a new car a very pleasant experience. They're really hopeful too. | Read Full Review
    8/10/2024 12:00:00 AM | Google
  • ★★★★★ Lisa Grobe
    We are loyal customers of Ken Nelson and we loved Austin Sheffield and Mike Moseley. They do right by us every time. | Read Full Review
    8/10/2024 12:00:00 AM | Google
  • ★★★★★ DeAnn Loomis
    Customer service is the best. Everyone in each department greets you. Friendly and informative service department. Purchasing a vehicle was a breeze. Finance department was awesome. | Read Full Review
    8/7/2024 12:00:00 AM | Google
  • ★★★★★ Jared Glendenning
    | Read Full Review
    8/7/2024 12:00:00 AM | Google
  • ★★★★★ Amber Bennett
    Christian was great to work with. Very knowledgeable and helpful. We will definitely be a return customer to both Ken Nelson and Christian. | Read Full Review
    8/7/2024 12:00:00 AM | Google
  • ★★★★★ Brandon B
    | Read Full Review
    8/7/2024 12:00:00 AM | Google
  • ★★★★★ Tom Bennett
    Christian Bennett did a great job took the time to explain how everything works | Read Full Review
    8/7/2024 12:00:00 AM | Google
  • ★★★★★ Blake Carey
    I bought a 2022 Toyota 4Runner and worked with the salesman Austin to make the deal. The vehicle matched the pictures, condition, and price listed on the online advertisement. Austin was upfront and honest and there were no hidden fees with this purchase. The price on this particular vehicle was significantly lower than the typical | Read Full Review
    7/31/2024 12:00:00 AM | Google
  • ★★★★★ Amanda Abens
    Great experience buying through them! Austin was very easy to communicate with and very nice! Worked with Kyle also and couldn’t be happier. Didn’t feel like they were pushy at all!! Thanks | Read Full Review
    7/21/2024 12:00:00 AM | Google
  • ★★★★★ James Schauff
    I had a multi point inspection done on a Nissan. The Nissan was not purchased at this dealership. However, this a place that can inspect the car. When I informed the dealership I suspected something wrong with the brakes, they inspected it. The idiot who inspected it doesn’t seem to remember the brake pads need to be replaced or that | Read Full Review
    7/17/2024 12:00:00 AM | Google
  • ★★★★★ Daneille Nantz
    Shout out to Kyle and Austin! This is my 2nd purchase through Ken Nelson in Dixon. Kyle is outstanding! From start to finish, he made sure my shopping experience was seamless, helping me to fine the best vehicle for price and reliability. Austin handled my closing. He was polite, friendly and easy to work with. He took his ti | Read Full Review
    7/12/2024 12:00:00 AM | Google
  • ★★★★★ Cmann
    Brayden and the staff were very pleasant to work with. We would do business with them again! | Read Full Review
    7/12/2024 12:00:00 AM | Cars.com
  • ★★★★★ Lacie Fore
    I have purchased all my vehicles at Ken Nelson and I have had a very easy pleasant experience each time. Austin.s was very helpful, knowledgeable, and easy going. Highly recommend him when looking for the right vehicle. Very easy process. | Read Full Review
    7/10/2024 12:00:00 AM | Google
  • ★★★★★ elliottDTOWN
    (See below) I recently bought a Volvo S60 from Brandon Yeager let me tell ya.. I've never had a better experience buying a car. He was super helpful ( I've spent a year doing research on S60's) he knew just as much as I did about the vehicle. Didnt push me at all, like a typical Salesmen will do. I will be buying our next car from h | Read Full Review
    7/7/2024 12:00:00 AM | Google
  • ★★★★★ Jake Kruger
    After waiting 2+ years (and counting) at our local dealership in Colorado, we just got a Toyota Sienna from here that was almost exactly what we originally ordered. Austin did a great job with negotiations and getting us a fair deal, and staying late on a Friday when we couldn't get there until just before closing. Overall, a pretty | Read Full Review
    6/29/2024 12:00:00 AM | Google
  • ★★★★★ Natoshia Smith
    Austin helped me in a major way. He worked a deal for me in less than 24 hours with no pressure to purchase. Nice and friendly. Would absolutely recommend. Thank you Austin! | Read Full Review
    6/22/2024 12:00:00 AM | Google
  • ★★★★★ aknitesky
    I recently purchased a used truck at Ken Nelson Auto. Brandon, and especially Drew, were awesome to deal with. Drew was very attentive and answered any question I had and was always there to help with anything that came up. I would hands-down purchase a vehicle from them and even go out of the way to do so! Thank you! | Read Full Review
    6/21/2024 12:00:00 AM | Google
  • ★★★★★ Juan Lugo
    Buying my jeep at Ken Nelson was a great experience, especially working with Austin couldn’t have dealt with a better person. I feel he’s really great in his field and have nothing but great things to say. Hats off to Austin at ken Nelson for selling me this jeep. Literally in love | Read Full Review
    6/19/2024 12:00:00 AM | Google
  • ★★★★★ Shaley Wade
    Austin was greatt!! I originally found the Jeep through a Facebook Ad, and drove an hour to come look at it! Happy I did because the atmosphere is great, Austin and Hope were kind, and I will be sending more people I know here! I am very happy with my decision and the entire process went so smooth! Bring your business here and ask | Read Full Review
    6/17/2024 12:00:00 AM | Google
  • ★★★★★ Olivia Lawson
    Loved working with Austin!!! Not pushy at all!!! My first Jeep let the fun begin!!! ??? | Read Full Review
    6/14/2024 12:00:00 AM | Google
  • ★★★★★ Crystal Lawrence
    We had purchased our last two vehicles from Austin Sheffield at Ken Nelson in Dixon. When we unexpectedly needed another vehicle we searched a few other dealerships but ultimately returned to Austin and the amazing, caring staff at Ken Nelson. We had unfortunate circumstances that made financing a challenge but Austin and Hope (in fi | Read Full Review
    6/14/2024 12:00:00 AM | Google
  • ★★★★★ Phil Westbrook
    Ordered a new Envista in February was told I could expect to get the car in June. Waited 6 weeks then was told 24s were no longer being built. Then ordered a 2025 Envista was told i could expect to get the car in August. Waited 6 more weeks to be told my order could not be built at this time and was told to reorder again. Ken Nelson | Read Full Review
    6/14/2024 12:00:00 AM | Google
  • ★★★★★ Deb Bowers
    Austin Sheffield always goes above and beyond with customers. He helped me make the best decision for my new Nissan Rogue. He made me feel like family! | Read Full Review
    6/13/2024 12:00:00 AM | Google
  • ★★★★★ craig koball
    Chris Barefield & Jamie Pratt were both on top of communicating info, updates, & recommendations. They always kept me in the loop on what I should expect as the next step, and literally bent over backward in providing me videos of undercarriage, and honest conversation about my areas of concern, or questions. It's s not an easy thing | Read Full Review
    6/11/2024 12:00:00 AM | Google
  • ★★★★★ Justin White
    Austin was phenomenal. Definitely got my future business! | Read Full Review
    6/11/2024 12:00:00 AM | Google
  • ★★★★★ Kim Berg (Blondie)
    I was in a hurry, because I had a Dr. Appointment and had to buy my 2024 Cadillac XT6 in a hurry. Clayton, the Finance manager, and Nick, the Sales manager were very accommodating and I didnt miss my appointment. Blake, Sales, was very knowledgeable about my car and was able to do it in a comfortable time frame, and Anna in Servic | Read Full Review
    6/10/2024 12:00:00 AM | Google
  • ★★★★★ Jan Atilano
    Had the pleasure of working with Austin Sheffield, Mike Moseley, Brett Simpson and Mandy Hinkey. All were a joy to meet. Very helpful, knowledgeable and I didn’t feel pressured in making my decisions to purchase. I highly recommend doing business with Ken Nelson Auto Group! | Read Full Review
    6/6/2024 12:00:00 AM | Google
  • ★★★★★ Thunder Squad
    Thanks to morgyn I got a beautiful Nissan Sentra s manual and I absolutely love it it’s a thrill to drive thank you again morgyn and chad for the test drive and nick | Read Full Review
    6/5/2024 12:00:00 AM | Google
  • ★★★★★ Cheryl Frank
    Great experience - made getting a new car fun and stress free!! I would highly recommend Austin to anyone looking for a vehicle | Read Full Review
    6/5/2024 12:00:00 AM | Google
  • ★★★★★ Sally Tabor
    Austin was great to work with. On a scale of one to ten, he was an 11! He made the whole experience painless. His help didn’t stop as soon as I drove away and they had their money either. He would check with me several Days to see if all was right with the car | Read Full Review
    6/5/2024 12:00:00 AM | Google
  • ★★★★★ elliottDTOWN
    I recently bought a Volvo S60 from Brandon Yeager let me tell ya.. I've never had a better experience buying a car. He was super helpful ( I've spent a year doing research on S60's) he knew just as much as I did about the vehicle. Didnt push me at all, like a typical Salesmen will do. I will be buying our next car from him ?? | Read Full Review
    6/4/2024 12:00:00 AM | Google
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