Service Hours

• ★★★★★ rob stevens

  Just want to thank Nicole, Emmanuel, Jeff, and Rodney for the best experience I've ever had purchasing a vehicle. I was a first time Jeep buyer and the knowledge, patience, and care that everyone took to explain everything to me was 5 Star for sure. I guarantee I will be back again! Thanks you Adams! | Read Full Review

  10/5/2019 12:00:00 AM | Google
• ★★★★★ Larry Rogers

  Great experience! | Read Full Review

  10/2/2019 12:00:00 AM | Google
• ★★★★★ Robert Nation

  Worst service department I have ever visited. For multiple reasons. After scheduling a simple oil and transmission fluid service and transmission noise/shift issues diagnosis walked away paying more $1,100, would have been more if not for a military discount offer. The service tech informed me I needed a spark plug change, per recom | Read Full Review

  9/30/2019 12:00:00 AM | Google
• ★★★★★ Jim Richey

  My salesperson was Dave Harris- he was extremely knowledgeable and professional in his dealings with me- I was torn between getting a jeep cherokee and a chevy pick up- he showed me the vehicles that matched up with a chevy pick up on his lot, when I left I knew the price of the cherokee and its capabilities -I went home and made m | Read Full Review

  9/28/2019 12:00:00 AM | Google
• ★★★★★ Wayne Mccarthy

  Dav Harris is the best salesman he is very knowledgeable and he cares go see him for your next Jeep Dodge series vehicle purchase The dealership is very good also and you can meet the owner when you purchase no one else does that 5 star | Read Full Review

  9/27/2019 12:00:00 AM | Google
• ★★★★★ Ricky Boulay

  Absolutely an awesome experience! David Harris sold my wife and I a 2020 Jeep Wrangler that we ordered specific to spec. The car came in well before initially promised date, exactly to spec, and was ready for pickup exactly when we had requested. We are already repeat buyers at Adams and this experience just makes us feel even more p | Read Full Review

  9/16/2019 12:00:00 AM | Google
• ★★★★★ Glenn Edelschein

  Just purchased our 2nd vehicle from Adams. Best Price and Amazing Experience working with Mike and Rodney. Great family run dealership that truly appreciates their customers | Read Full Review

  9/14/2019 12:00:00 AM | Google
• ★★★★★ James Dean

  Fantastic dealership to work with. Everyone there was professional and courteous. Great car buying experience. Andrea F. did an exceptional job helping me select the right Wrangler for me and exceeded my expectations. Honest and trust worthy dealership and salesperson.. | Read Full Review

  9/12/2019 12:00:00 AM | Google
• ★★★★★ Tim Hare

  Went above and beyond to service my wife's new jeep.. Her baby | Read Full Review

  9/10/2019 12:00:00 AM | Google
• ★★★★★ Coryse Brathwaite

  Every week I receive an email with trade in promotions. I was actually thinking about it until my interaction with service advisor Joe. Awful customer service. Only could tell me what he can't do. Clearly doesn't need my business. I'll have my service elsewhere. And no, I won't be getting a new Jeep there.. | Read Full Review

  9/3/2019 12:00:00 AM | Google
• ★★★★★ Wayne Mccarthy

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  8/31/2019 12:00:00 AM | Google
• ★★★★★ Al Grintalis

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  8/26/2019 12:00:00 AM | Google
• ★★★★★ Toxic Croc

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  8/26/2019 12:00:00 AM | Google
• ★★★★★ OFFICIAL TRizzle

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  8/26/2019 12:00:00 AM | Google
• ★★★★★ Jenna Miller

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  8/23/2019 12:00:00 AM | Google
• ★★★★★ Andrew DANIEL

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  8/20/2019 12:00:00 AM | Google
• ★★★★★ Jeffrey Gontarek

  Service department was not helpful with issue and did not have proper equipment to properly repair larger dodge rams. | Read Full Review

  8/17/2019 12:00:00 AM | Google
• ★★★★★ Nick Lafratte

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  8/13/2019 12:00:00 AM | Google
• ★★★★★ Kevin McKay

  Friendly staff | Read Full Review

  8/12/2019 12:00:00 AM | Google
• ★★★★★ Laura Jackson

  Andrea is amazing and makes the car buying process stress free. Janice in Fiancing is amazing too. Best car buying experience ever! | Read Full Review

  8/9/2019 12:00:00 AM | Google
• ★★★★★ David Hahner

  Absolutely the best car buying experience I've ever had! Andrea was so knowledgeable and so straightforward. It felt like I was doing business with a friend. She made sure I got the best deal possible and what worked best for my situation. I was not disappointed in the slightest of the deal I got and I absolutely love my new Jeep Com | Read Full Review

  8/8/2019 12:00:00 AM | Google
• ★★★★★ Michael Robinson Chavez

  We bought our Dodge Ram 1500 here because of the convenience of the location. The purchase of the vehicle went fairly smooth but a month later the transmission started slipping out of gear. The service desk, which is grossly incompetent, said they couldn’t find anything wrong with it. Sure enough, a week later, the truck broke down. | Read Full Review

  8/8/2019 12:00:00 AM | Google
• ★★★★★ Kristin Kurtenbach

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  8/7/2019 12:00:00 AM | Google
• ★★★★★ Gwendolyn Albright

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  8/5/2019 12:00:00 AM | Google
• ★★★★★ Earl Tyson

  It took a little time to fix my issues but they were fixed and went up and beyond what they had to do to take care of me. Ps thank you Drew and Sue. | Read Full Review

  8/2/2019 12:00:00 AM | Google
• ★★★★★ Cici Addison

  I spent $23,000 on a Jeep and when they gave me the keys after it had been “getting detailed” it was clearly not touched. I even mentioned specifically that the visor mirrors were especially dirty and they were exactly the same and covered in old makeup after the “detail.” Unfortunately, I was so excited to drive my new Jeep I didn | Read Full Review

  7/26/2019 12:00:00 AM | Google
• ★★★★★ Jason Z

  Purchased a 2019 Jeep Wrangler Unlimited Sport with most of the bells and whistles. Great experience with Jenn D. through entire process. Very professional and helpful. Not pushy, nor tried to sell or upsell me on anything. Jenn is a great listener and helped me get exactly what I wanted. Process was as easy as buying a vehicle c | Read Full Review

  7/21/2019 12:00:00 AM | Google
• ★★★★★ Milledge Mosby

  It was an interesting experience for us to drive 18 miles from our house to Adams Chrysler when there is a Chrysler dealer two miles from our home. But when we received a call from David Harris there was something about his calm, professional, honest demeaner that inspired us to accept his invitation to come out to Adams Chrysler and | Read Full Review

  7/19/2019 12:00:00 AM | Google
• ★★★★★ Jay Bower

  Excellent service as always - special thanks to Mike Kent. | Read Full Review

  7/19/2019 12:00:00 AM | Google
• ★★★★★ Laurel Stein

  My wife and I had the most amazing experience. We had Nicole Mulcare for our Salesperson. She did an amazing job, she didn’t try and force us to buy the car. Her team really backed us up when applying for financing and getting money off. I would recommend them to everyone and anyone. 10/10 | Read Full Review

  7/19/2019 12:00:00 AM | Google
• ★★★★★ Breanna vlogs

  The customer service with on person what very bad | Read Full Review

  7/19/2019 12:00:00 AM | Google
• ★★★★★ Craig Anonsen

  The selection was good.The sales rep was well informed, courteous and not pushy. The financing and closing the deal was pleasant and painless.The lot rather tight and it's somewhat difficult to move around in and find parking. | Read Full Review

  7/18/2019 12:00:00 AM | Google
• ★★★★★ Sundre R

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  7/14/2019 12:00:00 AM | Google
• ★★★★★ Justin Herring

  UPDATE: Adams, through a law firm, sent a poorly written, grammatically incorrect, and factually false letter to my family accusing them of “arrogance.” The letter also accused me of “defamation” and threatened legal action. Bullies never win, though. :-) Absolutely the worst dealer. Period. I have a family member who is mental | Read Full Review

  7/7/2019 12:00:00 AM | Google
• ★★★★★ carl peterson

  5 star sales service - no pressure bying experience - Got the jeep Wrangler we wanted with the Color and options at a fair price. The sales rep Usman was very informative, professional and made the buying experience enjoyable. | Read Full Review

  7/2/2019 12:00:00 AM | Google
• ★★★★★ John Lynch

  We met with Andrea (our salesperson) and she was very professional and courteous with us. We have purchased several vehicles over the years and this was one of the most satisfying experiences. We would definitely recommend buying from Adams Jeep in Annapolis and we would recommend dealing with Andrea. Our car buying experience at Ad | Read Full Review

  6/30/2019 12:00:00 AM | Google
• ★★★★★ Justin Herring

  Absolutely the worst dealer. Period. It is actually a shame what the new generation of the Adams family is doing to their family name. I have a family member who is mentally and physically handicapped. They went to the dealer to have a battery replaced on their vehicle, only to end up being sold an overpriced vehicle at an exorbit | Read Full Review

  6/29/2019 12:00:00 AM | Google
• ★★★★★ James Dwyer

  My 1st experience with Adams Automotive, very clean, respectful, attentive, and not a high pressure approach to sales | Read Full Review

  6/19/2019 12:00:00 AM | Google
• ★★★★★ Nikia Robinson

  Great customer service. Pleasant staff members. Excellent cars on the lot. | Read Full Review

  6/15/2019 12:00:00 AM | Google
• ★★★★★ Marlin Hinde

  Refuses to give basic details on vehicles without first getting all your information will gladly hangup over the phone or close chat conversations via website if they do not get your PII. | Read Full Review

  6/14/2019 12:00:00 AM | Google
• ★★★★★ Fletcher Thomas

  Very knowledgeable staff, no pressure sales tactics, and I got a really good deal on a really nice vehicle. | Read Full Review

  6/12/2019 12:00:00 AM | Google
• ★★★★★ Tessy Ashby

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  6/5/2019 12:00:00 AM | Google
• ★★★★★ Kristoffer Milson

  Took my Dodge Challenger in to have an axle replaced under warranty. Service adviser and everyone I spoke with during my visit were great and they had my car fixed in timely manner. HOWEVER, a week after getting it back I was taking my wheels off to thoroughly clean them and immediately noticed the axle nut was at the end of the bolt | Read Full Review

  6/5/2019 12:00:00 AM | Google
• ★★★★★ Mike Gerowe

  CLUELESS SERVICE DEPARTMENT - DO NOT USE ADAMS JEEP OF ANNAPOLIS. If I could give them 0 stars I would. I have had 2 vehicles serviced by Adams of Annapolis and every experience has been a nightmare. My first experience with Adams of Annapolis was with my Wrangler. I brought it in 3 times for issues with my clutch. The first tim | Read Full Review

  6/3/2019 12:00:00 AM | Google
• ★★★★★ Larry Christian

  From My salesman, Dave Harris to Steve the GM to finance, everyone was extremely courteous and customer minded. I believe I got a very fair deal and a pretty good deal on my trade. I would recommend Adams to anyone looking for a new Chrysler product | Read Full Review

  5/28/2019 12:00:00 AM | Google
• ★★★★★ fabiola brown

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  5/11/2019 12:00:00 AM | Google
• ★★★★★ Lee Wolff

  I just got an oil change. I thought they might vacuum the car and give me a quick wash, but NO. Disappointed | Read Full Review

  5/8/2019 12:00:00 AM | Google
• ★★★★★ soldierhere1 .

  David Harris provided me with a great buying experience, I have purchased quite a few vehicles over the years, and this was by far, the most honest, friendly and professional salesman, and dealership I have ever encountered, and at my age I can compare this to many prior experiences, I would highly recommend this dealership and Davi | Read Full Review

  5/4/2019 12:00:00 AM | Google
• ★★★★★ Andy Roberts

  Mike Kent in the service department it top notch. Great service all around from dealership!! | Read Full Review

  4/25/2019 12:00:00 AM | Google
• ★★★★★ Joseph Galla

  I did not receive good customer service today at Adams. I got a call from Joe, one of the service managers at 5:30 on 4/22 telling me my car was ready. I told him I would pick it up on 4/23 since I could not make it there by 6:00 pm. I showed up at the dealer on 4/23 at noon. I went to the service window to pick up my vehicle. T | Read Full Review

  4/23/2019 12:00:00 AM | Google
• ★★★★★ Diane Collins

  Great Sales & Service too! | Read Full Review

  4/19/2019 12:00:00 AM | Google
• ★★★★★ Farzin Faezi Razi

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  4/17/2019 12:00:00 AM | Google
• ★★★★★ Patti Powell

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  4/13/2019 12:00:00 AM | Google
• ★★★★★ nina braswell

  i worked with Alex, he did an fantastic job working with me & helping me purchase exactly what i wanted. Alex made my birthday very special! i DEFINITELY reccomend anyone to go to Jeep Dodge, i promise you will not be disappointed with the business here :) | Read Full Review

  4/12/2019 12:00:00 AM | Google
• ★★★★★ Florence Ingram

  Our first day out looking for a new car and Adams Chrysler Dodge was our first AND last stop. Mr. John Barbo was very helpful in showing us the used and new Dodge Caravans they had on display. Good price on 2017 but it was white and my husband just did not want a white car. He showed us several other caravans and we were about to | Read Full Review

  4/12/2019 12:00:00 AM | Google
• ★★★★★ Alfred Traylor

  I went for service to resolve two manufacturer recalls. I'd made an appt previously to do so. They were prompt and everyone was very friendly and helpful. Done and gone in 45 minutes. Two thumbs up!! | Read Full Review

  4/11/2019 12:00:00 AM | Google
• ★★★★★ Kristin Mills

  I worked with Jenn Dustin to buy my new Jeep Compass Altitude. Her and the Adam's team were amazing! They went above and beyond to get me into that car because I had fallen in love with it. I highly recommend them! They are the definition of amazing customer service. I am completely satisfied with my purchase and will definitely be | Read Full Review

  4/4/2019 12:00:00 AM | Google
• ★★★★★ Bob Dubalina

  Mike in Service is outstanding! | Read Full Review

  4/1/2019 12:00:00 AM | Google
• ★★★★★ t cass

  The Adams Jeep buying experience was great! I believe it was mostly because of my salesperson Andrea. I started the whole process by looking on line, finding a vehicle, asking for the e-price and applying on line for financing and set an appointment with Andrea who answered my e-mails promptly. By the time i got there, the financing | Read Full Review

  3/31/2019 12:00:00 AM | Google
• ★★★★★ Alden Matson

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  3/31/2019 12:00:00 AM | Google
• ★★★★★ Karlos Contreras

  **** Updated 26MAR2019 **** I have changed my review rating from 1 star to 4 stars. Mr Adams personally reached out to me to address my issues and concerns after hearing of my concerns. I appreciated the time and energy he put in to getting those things fixed, and while that may not seem like a lot to some people; it did mean a lot | Read Full Review

  3/25/2019 12:00:00 AM | Google
• ★★★★★ Brad Hagemann

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  3/17/2019 12:00:00 AM | Google
• ★★★★★ ZG Martinez

  Great experience buying a used car. Thanks to my product specialist Usman. They dont call them sales people anymore. I would have given you 5 stars but I should have known there was no 2nd key :-(... Thanks | Read Full Review

  3/17/2019 12:00:00 AM | Google
• ★★★★★ Jacquelyn Thompson

  If I could do 0 stars I would!!!!Absolutely will never buy from here again or ever recommend them. Bought a van from them and the transmission started to slip within four months and they would do nothing about it so we had to trade it in and screw ourselves in debt then like an idiot but not until after I bought a Jeep from there as | Read Full Review

  3/14/2019 12:00:00 AM | Google
• ★★★★★ Aiden Filer

  Just bought a 2019 Challenger from Ussman. Great salesman, didn't have to haggle it out over a good price. My wife and son picked a car they liked right off the lot and test drove it by doing donuts in the Navy Stadium parking lot. Happy customer. | Read Full Review

  3/11/2019 12:00:00 AM | Google
• ★★★★★ joe wylie

  Awesome, everyone courteous and very helpful! | Read Full Review

  3/7/2019 12:00:00 AM | Google
• ★★★★★ Angielique Litherland

  TJ was so wonderful! From start to finish, a very pleasant buying experience! He even helped pair my cell phone to Bluetooth and transferred my personal belongings from the car I traded in to my new car. Plus, I got a great price. I would highly recommend Adam’s! | Read Full Review

  3/3/2019 12:00:00 AM | Google
• ★★★★★ Amber Austin

  David was Amazing! Thank you for your outstanding service! | Read Full Review

  2/27/2019 12:00:00 AM | Google
• ★★★★★ Brady Nolan

  I have experienced multiple transactions with Adams and they have all been wonderful. The team is very knowledgeable and makes the car buying process, what can be a very frustrating, pleasant and enjoyable. I would recommend Bobby Adams and Mike Lowe (Jeep) to anyone looking for a new vehicle | Read Full Review

  2/25/2019 12:00:00 AM | Google
• ★★★★★ Kimberly Fern

  I have had nothing but the best service and experience with this dealership! I have purchased both of my last two vehicles from them and each time have enjoyed working with honest, hard working individuals, who had no trouble accommodating my changing appointment needs. Dave Harris, in particular, was a pleasure to work with and I wo | Read Full Review

  2/23/2019 12:00:00 AM | Google
• ★★★★★ qova qova

  Things were fine until after I purchased the car, after that, an email to a finance manager (I think) went unanswered. When the vehicle started to have problems, it took 3 weeks and multiple cars for the service department to call me. The experience was the worst I have had and I stopped going to this dealership. In my experience, Je | Read Full Review

  2/18/2019 12:00:00 AM | Google
• ★★★★★ Stephanie Vancura

  Made an appointment to see a car. Drive an hour to make the appointment. Someone came into the showroom 15 minutes before our scheduled time and they sell the car to her. Kept us both there making up different scenarios..What a total waste of time! Why schedule appointments with customers and then waste their time? | Read Full Review

  2/16/2019 12:00:00 AM | Google
• ★★★★★ Jeff Ludwig

  PHENOMINAL!! I made the mistake of purchasing a Jeep from a non-Jeep dealer. Unfortunately, a hard to pinpoint noise began to sound somewhere in the drivetrain. My original dealer said tough luck, but Adams Jeep and their Service Department didn't stop until the sound was diagnosed and fixed. They even went the extra mile to coordina | Read Full Review

  2/14/2019 12:00:00 AM | Google
• ★★★★★ Rodney Goodman

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  2/14/2019 12:00:00 AM | Google
• ★★★★★ Karlos Contreras

  I'll keep this short: I purchased a 2019 Jeep Wrangler Unlimited a little less than 2 weeks ago here from Adams in Annapolis. This was my 2nd vehicle purchase from Adams (and will now be my last). "Sales Manager" Steven McElroy was nice enough to send me a passive aggressive email belittling my "poor" survey results and "expecting be | Read Full Review

  2/14/2019 12:00:00 AM | Google
• ★★★★★ Randy Rodrique

  very knowledgeable, non pushy, quick to help, GREAT price, HONEST people--we dealt with Alex, good inventory | Read Full Review

  2/11/2019 12:00:00 AM | Google
• ★★★★★ Jenifer Faith

  Andrea was super wonderful! We knew what we wanted and helped us get in and out. I would definitely return for future purchases. | Read Full Review

  2/9/2019 12:00:00 AM | Google
• ★★★★★ Jay Plummer

  I met with Dave (my salesperson) to look at a new Ram 1500. I was not even sure that I was going to purchase a truck at that point but he and the sales manager worked up a price based on the budget I had for a work vehicle. It was a tight budget and they were able to make it work. There was no pressure, just honest info and a promise | Read Full Review

  2/8/2019 12:00:00 AM | Google
• ★★★★★ Michael DeBusk

  My girlfriend took her Jeep to this place about four weeks ago for electrical problems. They claimed they fixed it and charged her for the repair. Last week, the car exhibited the same symptoms, so she had it towed back to them and left a voicemail. The next morning they called her and asked why she'd left her car. It appears they | Read Full Review

  2/8/2019 12:00:00 AM | Google
• ★★★★★ CW Hunter

  Their service department is the rudest service people I've ever dealt with. If it wasn't for the recalls (7!), I wouldn't deal with them at all. | Read Full Review

  2/8/2019 12:00:00 AM | Google
• ★★★★★ qova qova

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  2/7/2019 12:00:00 AM | Google
• ★★★★★ William zimmerman

  Another great job done by Adams Jeep of Annapolis | Read Full Review

  1/30/2019 12:00:00 AM | Google
• ★★★★★ Jim Reavis

  Every time I use Adam's Ram to service my truck, the service and attention is top notch, and this most recent time was no exception. Thank you Adam's for making this easy! | Read Full Review

  1/29/2019 12:00:00 AM | Google
• ★★★★★ Mihail Dandara

  Great service!!! | Read Full Review

  1/21/2019 12:00:00 AM | Google
• ★★★★★ Tyeanna Green

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  1/21/2019 12:00:00 AM | Google
• ★★★★★ Chris Mihalick

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  1/14/2019 12:00:00 AM | Google
• ★★★★★ Paws

  Five star from the moment a member of your staff opened the door and welcomed us to Adams.Mike Lowe was there to greet us and take us to the car. I had talked to Mike the afternoon before, and I had a favorable impression of the man I was going to deal with. Mike started with a visual bumper to bumper review which reflected the excel | Read Full Review

  1/5/2019 12:00:00 AM | Google
• ★★★★★ Richard Roys

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  12/26/2018 12:00:00 AM | Google
• ★★★★★ Ken Castle

  Not a good experience... | Read Full Review

  12/25/2018 12:00:00 AM | Google
• ★★★★★ Tim Longwell

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  12/19/2018 12:00:00 AM | Google
• ★★★★★ Gilberto Cavalheiro

  Rodney and the Adams team did a great job from the beginning to the end. No hassles, no additions and no surprises. I highly recommend Adams in Annapolis. Very responsive through the purchasing process, understands nowadays internet shopping. | Read Full Review

  11/27/2018 12:00:00 AM | Google
• ★★★★★ Chris Lokey

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  11/23/2018 12:00:00 AM | Google
• ★★★★★ Chyane Hunnicutt

  Absolutely poor! Negligence when it comes to basic oil changes. Rude customer service, and not considerate to a buyer whom is very competent. | Read Full Review

  11/21/2018 12:00:00 AM | Google
• ★★★★★ A Google User

  I'm one who prefers to use the dealer for most of my repairs just have always had better experience with them plus my Dad worked in the industry and always recommended it as well. Adam's has been my dealer for over 10 years now and I always have a great experience. My extended warranty is through them and my most recent visit was | Read Full Review

  11/14/2018 12:00:00 AM | Google
• ★★★★★ A Google User

  Okay, so while the buying experience was good, the service department needs some major work. Talked to my neighbors (and looked at some other reviews) and apparently I'm not the only one who feels this way. My neighbor said he has to psych himself up to go in there. Dealing with these guys is mentally exhausting. The Adams service de | Read Full Review

  11/14/2018 12:00:00 AM | Google
• ★★★★★ A Google User

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  11/12/2018 12:00:00 AM | Google
• ★★★★★ A Google User

  Quick and organized | Read Full Review

  11/7/2018 12:00:00 AM | Google
• ★★★★★ Stephanie Thorson

  My family has been buying cars at Adams for years, and they're the best: knowledgeable sales staff, no hard sells, fair pricing. I've bought from other dealers and they just don't compare. | Read Full Review

  11/6/2018 12:00:00 AM | Google
• ★★★★★ Glenda Briscoe

  I'm writing this review on behalf of my almost 79 year old mother. Her 2006 PT cruiser with 34k miles was put in the shop on 8/23/18 for a solenoid pack. The cost for this service was $910. As of today 11/4/18, the engine lights and other lights in the dashboard has continue to come on. Recently, the car stalled and the vehic | Read Full Review

  11/5/2018 12:00:00 AM | Google
• ★★★★★ D.J. Haines

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  11/3/2018 12:00:00 AM | Google
• ★★★★★ Sarah Anello

  Efficient and friendly staff all around, great inventory and experience overall, I'm a return customer for the third time! | Read Full Review

  10/30/2018 12:00:00 AM | Google
• ★★★★★ Jim Graham

  J.D. was great very knowledgeable and beyond helpful buy experience was fantastic one if not the best dealings I’ve had since buying cars I also can’t say enough about Drew the mgr so easy to work with overall just a great experience would recommend Adams Jeep to everyone buying Jeep Ram or Dodge | Read Full Review

  10/29/2018 12:00:00 AM | Google
• ★★★★★ Matthew Spore

  Less than a star if it was an option horrible service department experience beware when you make an appointment for a estimate they go ahead and do the repairs without authorization to do so not to mention Sue the service department supervisor has the worst customer service skills I have seen in a long time and trust me being a care | Read Full Review

  10/24/2018 12:00:00 AM | Google