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Ourisman Chrysler Jeep Dodge of Alexandria

Ourisman Chrysler Jeep Dodge of Alexandria

★★★★★(313)read reviews
5900 Richmond Hwy, Alexandria, VA 22303
(703) 650-0423 Ask About Our Service Specials!

Service Hours

Mon: 07:00 am - 07:00 pmTues: 07:00 am - 07:00 pmWed: 07:00 am - 07:00 pmThur: 07:00 am - 07:00 pmFri: 07:00 am - 07:00 pmSat: 08:00 am - 04:00 pmSun: Closed

Why should you visit a Mopar service center?

Regardless of whether you drive a Chrysler, Dodge, Jeep®, Ram, FIAT® or another brand vehicle, we offer fast and professional service for nearly all makes and models.

  • Fast and convenient service
  • No appointment needed
  • Service for nearly all makes and models
  • Complimentary multi-point inspection
  • Tires and other services available
  • Coupons and Rebates for extra savings
  • Factory-trained, certified technicians

Backed by the World's Best Brands Mopar® Express Lane uses parts and products from the most trusted automotive brands.

Mopar® Express Lane uses only genuine Chrysler, Dodge, Jeep®, Ram and FIAT® Brand parts. All parts have been tested to ensure function, fit and finish of original specifications.
Magneti Marelli® parts are used on all other makes and models. Magneti Marelli has been a leader in both quality and innovation for 95 years and counting.
Mopar® Express Lane recommends Pennzoil® Motor Oil. We also offer the highest quality Pennzoil synthetic oil, keeping your engine clean and extending the life of your oil change for an even greater value.

The lifeblood of your Vehicle

The importance of regular oil changes can’t be overstated in keeping your engine running smoothly. Schedule an appointment with our highly trained technicians for help in finding the right oil for your needs or drop in for Express Lane service.

The Many Benefits of Engine Oil At its most basic, oil keeps your engine running. It also serves a number of other functions that help to prolong the life of your vehicle.

  • Friction Reduction
  • Heat Reduction
  • Engine Cleaning
  • Weather Tolerance
  • Rust and Corrosion Prevention
  • Improved Performance

How to Read your Tires

A vehicle asks a lot of its tires. By learning how to identify wear and decipher your tire's sidewalls, you'll be better prepared to deal with the issues that arise when rubber meets road.

BRANDS WE CARRY

  • Goodyear
  • Dunlop
  • Kelly
  • Bridgestone®
  • Firestone
  • Michelin®
  • BFGoodrich
  • Uniroyal
  • Continental
  • General
  • Yokohama®
  • Pirelli®
  • Falken
  • Ohtsu
  • Hankook
  • KUMHO
  • Nexen
  • Toyo
  • Nitto

Stop on a Dime

Make sure your brakes are functioning at their best with expert service from Mopar®. Learn how to spot signs of wear and what to do about them as well as how to extend the life of your brakes and what to look for when shopping for new brake pads and rotors.

Benefits of Magneti Marelli Brakes, offered by MoparMagneti Marelli brakes, offered by Mopar®, stand out from the competition. Learn what makes them so effective and what to look for when shopping for brake pads.

  • Ultra-Quiet Braking
  • New Brake Hardware
  • Superior Braking Performance
  • Rigorously Tested
  • Stainless Steel Hardware
  • Lifetime Limited Warranty

How can I extend the life of my brakes? The way you drive will make a significant impact on the life of your brakes. Avoid having to make hard stops by maintaining a safe distance from other vehicles and coasting to a stop when possible. Pay attention to any unusual noises or vibrations when braking and get them checked out—early intervention can avoid costly repairs.

How do I know when my brakes need to be replaced? By the time you notice the most obvious signs of brake wear, such as squealing or grinding noises when you brake, juddering or longer stopping distances, it may be too late for an easy fix. Regularly inspect your brakes, paying attention to the thickness of your brake pads and to any indicator lights on your dashboard. Also, you should make note of the recommended service intervals for your brakes and take your vehicle in for regular maintenance.

What causes my brakes to overheat? The friction from braking results in heat. When you brake aggressively or hold down the brake for a long time (such as when going downhill with a heavy load), it can put a lot of pressure on your braking system and can even “glaze” your brake pads by wearing them down to the point that they have trouble generating enough friction to stop. You can avoid overheating your brakes by driving more cautiously, downshifting instead of pressing the brakes to slow your vehicle and by staying on top of regular maintenance of your brakes.

How to Extend the Life of Your Battery

The average battery will last three to five years, but you can ensure that your battery’s lifespan will be in the higher end of that range with these tips.

  • Clean Your Battery
  • Limit Heat Exposure
  • Avoid Short Trips
  • Clamp Your Batteries
  • Turn Off Extra Features
  • Test Your Battery

How do I choose the right battery for my vehicle?Generally, a battery provided by your vehicle manufacturer or an original equipment manufacturer will be specifically designed for your vehicle, ensuring a seamless replacement. Mopar® stocks batteries for current-model FCA US LLC vehicles, so you can find the right one for your needs.

How do I recharge the battery? If your battery has no charge at all, you can use a battery charger to recharge it. Check the instructions on your charger and make sure that your vehicle and the charger are off before connecting any cables.

How do I know when my battery needs to be replaced? Look for signs that your battery may be nearing the end of its life, like electrical issues, a slow-starting engine or a check engine light on your display. When examining the battery directly, look for corrosion on the terminals, a sulfurous smell that could indicate leakage or a bloated or swollen battery case.

About Ourisman Chrysler Jeep Dodge of Alexandria

Ourisman Chrysler Jeep Dodge of Alexandria is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.

Dealer Conveniences

  • Shuttle Service Available
  • We Offer Rentals
  • Spanish Speaking
  • Free WiFi
  • We Have Early Bird Hours
  • We Offer Mopar Accessories
  • We Offer Mopar Performance Parts
  • We Do State Inspections
  • Ask About Service Contracts
  • Certified Technicians
  • Free Estimates

Call (703) 650-0423 today to schedule your next appointment.

Our technicians at Ourisman Chrysler Jeep Dodge of Alexandria are ready to help you!
Business Link Logo

Ourisman Chrysler Jeep Dodge of Alexandria is a BusinessLink Dealer!

Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.

Membership is free, with no dues or fees, and benefits include:
  • Next Available Bay Service: Members are always first in line for maintenance and repair work
  • Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
  • Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
  • Extended Service Hours: Longer hours mean your vehicle will be ready faster.

Call Ourisman Chrysler Jeep Dodge of Alexandria today at (703) 650-0423 to learn more

Check for Vehicle Recalls

Customer Reviews

  • ★★★★★ Irma Rubio
    I had a amazing experience here. Dennis Orellana was incredibly friendly and helpful. He greeted me warmly and made me feel welcome. His professionalism and attention to detail made my service appointment a positive experience. He was patient and understanding, taking the time to answer all my questions and address my concerns. He wa | Read Full Review
    5/29/2025 12:00:00 AM | Google
  • ★★★★★ Katty Mejia
    I had an excellent experience with Dennis Orellana. He was very knowledgeable and explained my car's issue clearly. He also handled the repairs quickly and efficiently, keeping me informed throughout the process. Dennis was transparent about the costs and timeline for repairs. I appreciated their honesty and willingness to address my | Read Full Review
    5/28/2025 12:00:00 AM | Google
  • ★★★★★ Helena Griffith
    It’s always a pleasure coming in to have my car serviced. The friendly employees and quick services are my favorites. Clean and quiet waiting area and restroom are an added plus. | Read Full Review
    5/28/2025 12:00:00 AM | Google
  • ★★★★★ Sa'id Abdul Wahid
    The customer service is amazing everyone is authentic and actually care that you are serviced efficiently and effectively I would give ten starts if possible | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ d foster
    | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Antonie Gibson
    | Read Full Review
    5/25/2025 12:00:00 AM | Google
  • ★★★★★ P H
    The service mechanic Jamar Hylton is the man! He took time out to call me and let me know what type of service and parts were needed to complete the job and after quick service the car is on the road and runs great now and I am confident it will run great for a very long time. There is still one more part needed to fully complete th | Read Full Review
    5/25/2025 12:00:00 AM | Google
  • ★★★★★ V Robinson
    Don’t shop here, when you walk in you are not greeted. | Read Full Review
    5/25/2025 12:00:00 AM | Google
  • ★★★★★ peter brown
    Ourisman has continued to be an amazing place to get my vehicle serviced and buy a vehicle. I also want to thank Ourisman for having service provider Dennis there. He is consistent, organized and the best service provider I have ever experienced. He is always in a positive mood and he informs you timely about your vehicle and provide | Read Full Review
    5/23/2025 12:00:00 AM | Google
  • ★★★★★ june sherman
    Mr. Mena always makes it a pleasure when visiting the dealership. Kudos to you both. Thanks again as always.... | Read Full Review
    5/23/2025 12:00:00 AM | Google
  • ★★★★★ Shantae Lovelace
    Ourisman is a great place to come and get a vehicle. Dennis is the best service advisor. He worked hard in helping me get service to my jeep. Dennis did his best today I give him 5 stats and Ourisman. | Read Full Review
    5/21/2025 12:00:00 AM | Google
  • ★★★★★ Daniel Wright
    | Read Full Review
    5/19/2025 12:00:00 AM | Google
  • ★★★★★ quincy santiago
    Do not buy/get their “rim protection” package. Doesn’t work, it’s a scam to lure you in to buying their cars. They sell it as a great to have and when you need it, it doesn’t work. | Read Full Review
    5/17/2025 12:00:00 AM | Google
  • ★★★★★ Emerson Bretous
    Very efficient service visit. Kennya, the Service Advisor was superb! | Read Full Review
    5/16/2025 12:00:00 AM | Google
  • ★★★★★ Kris O'Neil
    I have the utmost respect for Ouirsman and their Champion sales associate Nelson....he has been patient and a gentleman to work with for the past week and a half with my purchase of a Nissan .....shout out to the whole building for not showing one disgruntled face nor attitude you guys have great vibes thanks to everyone who helped a | Read Full Review
    5/14/2025 12:00:00 AM | Google
  • ★★★★★ Jason Cox
    I purchase a Chrysler Pacifica hybrid used online and am really happy with it but when it was delivered to my house the EV charger was missing from the bag it is stored in. I texted the sales person and he indicated that it is on back order and could not give me a timeframe for delivery and has not responded to multiple subsequent te | Read Full Review
    5/14/2025 12:00:00 AM | Google
  • ★★★★★ L Wallace
    I recently brought my car to the dealership to have the brakes inspected due to a squealing sound. While I appreciated the quick service, the experience left me frustrated and disappointed. The advisor informed me that my brakes and rotors were aftermarket and would need to be replaced, not due to wear, but because “there’s no way” | Read Full Review
    5/13/2025 12:00:00 AM | Google
  • ★★★★★ Jordan Harris
    David was incredibly helpful to me recently. I really appreciated his excellent customer service and the time he took to assist me. Even though my situation didn't involve buying a car, his support was truly valuable and made a real difference. | Read Full Review
    5/12/2025 12:00:00 AM | Google
  • ★★★★★ Kareem Morgan
    Thank you thank you to Nelson. Professional,patient and knowledgeable.. Explained everything in detail and moved the process along in a timely manner. Thank you! Highly Highly recommend asking for Nelson when you visit. | Read Full Review
    5/9/2025 12:00:00 AM | Google
  • ★★★★★ Freddie Proctor
    I had my 2018 Jeep service on May 6th. I had excellent service done by Dennis Orellana. This man made sure to include my military discount as well as being very hospitable. He even made sure and offered to drive me home and pick me up while I waited for my repairs to be complete. Thank you very much. | Read Full Review
    5/9/2025 12:00:00 AM | Google
  • ★★★★★ Troy Starks
    Thaier was an amazing help with choosing my son’s first vehicle. He went through everything that had to deal with the car and made the process a lot easier a faster than I first expected it was going to be. All around great salesman and amazing dealership! | Read Full Review
    5/9/2025 12:00:00 AM | Google
  • ★★★★★ Wendy Driver
    Not enough can be said about the superior support provided by Lynn during my recent visit! ???????????? | Read Full Review
    5/9/2025 12:00:00 AM | Google
  • ★★★★★ Tiac TwoOneOne
    Great service and at great price. Lynn was helpful, detailed, and kept me up to date on vehicle status. Ourisman is now my new preferred location for Jeep service. | Read Full Review
    5/5/2025 12:00:00 AM | Google
  • ★★★★★ Oneida Velasquez
    | Read Full Review
    5/5/2025 12:00:00 AM | Google
  • ★★★★★ Britta V
    Nobody wants to deal with collision centers. You are already upset because you're there due to an accident (most likely). So when dropping off my car this morning I was predisposed to be in a crappy mood. They not only took care of me quickly and efficiently, they were incredibly friendly and understanding. I was very impressed by th | Read Full Review
    5/5/2025 12:00:00 AM | Google
  • ★★★★★ Joseph Thompson
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    5/5/2025 12:00:00 AM | Google
  • ★★★★★ Laura and Harry
    We love our truck and the service department. We recently had accessories installed and were very pleased with the whole experience. | Read Full Review
    5/3/2025 12:00:00 AM | Google
  • ★★★★★ Lakisha Dennis
    I always have great experience when I bring my car to Ourisman. Lynn is great. | Read Full Review
    5/1/2025 12:00:00 AM | Google
  • ★★★★★ philip edwads
    My experience was excellent. My Service adviser was very knowledgeable and courteous. He kept me updated on progress of the work being done to my vehicle on a very timely basis. If I had to give him a grade, it would be A+ | Read Full Review
    5/1/2025 12:00:00 AM | Google
  • ★★★★★ Magnum Home Services
    Mason was fantastic! Very humble and personable. Honest and a pleasure to do business with. Worked tirelessly to accommodate my requests and got me an incredible deal . Definitely recommend and management should recognize him not only for being a veteran but as being a very positive image of this company. He also went above and bey | Read Full Review
    5/1/2025 12:00:00 AM | Google
  • ★★★★★ James Triplett
    Great communication and flexibility. | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ Jose Mejia Cardenas
    Recently stopped by Ourisman in Alexandria for a part recall. Upon arriving, I was assisted by Dennis Orellana. He was very professional, friendly, informative & suggestive about my vehicles needs. Thank you Dennis for the great experience and caring about your customers. | Read Full Review
    4/25/2025 12:00:00 AM | Google
  • ★★★★★ LaShaun Mitchell
    Lynnette Whitne customer services is wonderful. She always make sure my vehicle is running properly before it's back to me. Plus check all components on vehicle. She gose over every detail what the is with is vehicle as well. Thanks Lynette for be a good repersenitive in the services department | Read Full Review
    4/25/2025 12:00:00 AM | Google
  • ★★★★★ CJ Bickley
    Always quick efficient and professional. I love this team. | Read Full Review
    4/25/2025 12:00:00 AM | Google
  • ★★★★★ Samer Burjas
    Over all completely Satisfied! I always get great service and everyone is very friendly and professional! | Read Full Review
    4/25/2025 12:00:00 AM | Google
  • ★★★★★ Asadullah Shafique
    No one answers the phone in service. I have called thousand time and escalated the issue as well no one calls or even answers the phone very poor customer service. | Read Full Review
    4/25/2025 12:00:00 AM | Google
  • ★★★★★ cieaira suess
    Buying the car the make you feel.sooo comfortable. Then you get the car. And. Boom they ghost you. Havent been able to reach Ibrahim since i signed for my truck despite showing up calling etc he is just never available all of sudden. Tag lady very rude. The mechanics stole money out of my.console in my truck why would u even be goi | Read Full Review
    4/25/2025 12:00:00 AM | Google
  • ★★★★★ Gregory Scott
    Lynn always takes good care of my Jeep. She really is remarkable. In her advice, Lynn is knowledgeable and honest. She keeps me coming back to Ourisman. | Read Full Review
    4/23/2025 12:00:00 AM | Google
  • ★★★★★ Jennifer Richards
    Best customer service ever…my contact for repairs is Jose Mena, extremely professional and accommodating. I will always go to him for repairs.. | Read Full Review
    4/20/2025 12:00:00 AM | Google
  • ★★★★★ Tracy Leon
    I’m very pleased with my Jeeps service from Mr. Dennis Orellana, he was very professional and helpful. Will definitely be coming back for any services in the future. | Read Full Review
    4/19/2025 12:00:00 AM | Google
  • ★★★★★ Chris Baker
    Lynn is absolutely 100% amazing. Anytime I take my jeep in for service and get assigned to her, my stress level drops to zero. She is so professional and pays such attention to detail that nothing is ever missed. I even used the shuttle and metro this time and she coordinated that. Top notch service for sure! Ty orisman team! | Read Full Review
    4/19/2025 12:00:00 AM | Google
  • ★★★★★ John Hampel
    Lynn and the team at Ourisman were amazing. Exceptional service and fantastic customer support. | Read Full Review
    4/19/2025 12:00:00 AM | Google
  • ★★★★★ Evelyn Everette
    I haven’t made a car purchase in almost 10 years. I wish I had of looked at the reviews for this dealership prior. My salesman was nice but a little too pushy. Long story short no real communication from sales. I asked twice what the sale price was for the vehicle I was looking at. I need to see numbers! Finance was no better, just t | Read Full Review
    4/19/2025 12:00:00 AM | Google
  • ★★★★★ Carmen Davila
    Ok folks. Here’s an update. Kam from the Body Shop made sure that the overspray on my car windows was removed complete! I’m back to being a satisfied customer. In fact, my Mom will be bringing her BMW there to replace a part that’s scratched on her car. Great service! Loretta at the front desk was great too! Thanks Ourisman Jeep an | Read Full Review
    4/18/2025 12:00:00 AM | Google
  • ★★★★★ Allan Holden
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    4/16/2025 12:00:00 AM | Google
  • ★★★★★ Keary Kincannon
    Great Service. | Read Full Review
    4/16/2025 12:00:00 AM | Google
  • ★★★★★ Michelle Shaw
    All of the service providers are excellent - they know the meaning of high quality customer service and communication. Jamar did an outstanding job. Thank you! | Read Full Review
    4/16/2025 12:00:00 AM | Google
  • ★★★★★ Llewellyn Forbes
    | Read Full Review
    4/15/2025 12:00:00 AM | Google
  • ★★★★★ Daniel Hay
    I bought a new car here and had a 10/10 buying experience. I had to bring it back for a scratch repair, and that’s where the trouble began. For a simple scratch repair, I’ve been stuck without my car and in a vastly inferior loaner for nearly two weeks. My service advisor (Kam) is hard to reach, drops out of text conversations withou | Read Full Review
    4/14/2025 12:00:00 AM | Google
  • ★★★★★ David Towe
    My experience at Ourisman Jeep was great! A huge THANK YOU to Miss Lynne, who is always wonderful to work with! | Read Full Review
    4/11/2025 12:00:00 AM | Google
  • ★★★★★ Dot Walker
    I love Ourisman Chrysler Dodge as Josue Mena as once again been attentive to my car with the recent breakdown of an alternator. Ourisman has been servicing my 2011 grand Cherokee Jeep since 2012. I know I can count on them for great service! | Read Full Review
    4/11/2025 12:00:00 AM | Google
  • ★★★★★ Donna Ford
    Excellent work! | Read Full Review
    4/11/2025 12:00:00 AM | Google
  • ★★★★★ Keivan Khalichi
    I brought my BMW 335i here for a minor body repair. The actual repair was done well, and I appreciate that part of the service. However, I’m knocking off 3 stars due to unnecessary meddling with things they had no reason to touch. First, I forgot to mention not to fold in the mirrors during a car wash. On the 2007 BMW 335i, the mirr | Read Full Review
    4/11/2025 12:00:00 AM | Google
  • ★★★★★ Xavier Lugo
    Great service... Knowledgeable, courteous and finished a 2 day job on the same day... Dennis and team kept me up to date at all times and everything with this particularly job on my Jeep was seamless. Thank you!! | Read Full Review
    4/10/2025 12:00:00 AM | Google
  • ★★★★★ Gabrelle F
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    4/10/2025 12:00:00 AM | Google
  • ★★★★★ Sierra Christine
    I like the convenience of their “Jeep Wave” program. My service advisor, Dennis O., was pleasant and to the point. I’m usually a sitter so I can catch up on work, and I appreciate that the waiting area is clean and fairly quiet. The complimentary Wi-Fi is also helpful, as I use it to ask my dad about the additional services they sugg | Read Full Review
    4/10/2025 12:00:00 AM | Google
  • ★★★★★ Monique Johnson
    | Read Full Review
    4/10/2025 12:00:00 AM | Google
  • ★★★★★ SmthingAbt Mary
    If I could give a zero stars, I would. I brought a perfect Jeep in for a recall on the clutch and have been driving for a year now with a 3rd gear grind on the downshift. The service advisors (2 of them) said they couldn’t recreate the sound after I complained last year. I drove one of the guys around for 45 minutes and recreated it | Read Full Review
    4/10/2025 12:00:00 AM | Google
  • ★★★★★ Joshua miller
    If you’re looking for a dealership that turns car ownership into a Kafkaesque nightmare, look no further than Ourisman in Alexandria. My experiences with them have been a crash course in how to lose customer trust—and keep losing it. Let’s start with my brand-new truck. I brought it in for service, only to have the door damaged—an i | Read Full Review
    4/10/2025 12:00:00 AM | Google
  • ★★★★★ Anthony
    Dennis provided some of the best customer service I could ask for from a service advisor. He made sure I knew what was wrong with my vehicle and getting it fixed as fast as possible. He even found out my car was under a warranty I had no idea I had. He deserves a ton of recognition. 5 stars for sure… | Read Full Review
    4/8/2025 12:00:00 AM | Google
  • ★★★★★ Alfred Pollard
    Timely, advice was useful, good representative for dealership | Read Full Review
    4/5/2025 12:00:00 AM | Google
  • ★★★★★ Elliott “Moses” Garrett
    Fast, friendly, on-time, and professional Service Department. All around thumbs up, on this appointment. | Read Full Review
    4/5/2025 12:00:00 AM | Google
  • ★★★★★ Lakisha Dennis
    | Read Full Review
    4/3/2025 12:00:00 AM | Google
  • ★★★★★ Kristina Moore
    It’s been frustrating to deal with Oursman. They recently performed basic service- and forgot to reset the oil change indicator as well as the sticker indicating when the next oil change is due. They also tried to bill me for the service even though it was prepaid. It was like pulling teeth to get them to do their job. | Read Full Review
    4/2/2025 12:00:00 AM | Google
  • ★★★★★ Luis Lopez
    I worked with Dennis in the service department, The process was smooth, and his professionalism stood out | Read Full Review
    4/1/2025 12:00:00 AM | Google
  • ★★★★★ Judy Jackson
    Happy with the service | Read Full Review
    3/29/2025 12:00:00 AM | Google
  • ★★★★★ Miloud benzerga
    | Read Full Review
    3/29/2025 12:00:00 AM | Google
  • ★★★★★ Amanda Bellemore
    I had a fantastic experience working with Dennis as my service advisor. From start to finish, he was professional, knowledgeable, and truly went the extra mile to ensure my car was repaired correctly and on time. He kept me updated throughout the process, answered all my questions, and made everything stress-free. Thanks to Dennis, m | Read Full Review
    3/28/2025 12:00:00 AM | Google
  • ★★★★★ Mr Dragan
    | Read Full Review
    3/28/2025 12:00:00 AM | Google
  • ★★★★★ Leo Wright
    Lynn was very professional and knowledgeable | Read Full Review
    3/28/2025 12:00:00 AM | Google
  • ★★★★★ Tanisha Gordon
    Jamar provided excellent customer service during my visit by taking time to explain charges etc and reassured any concerns were addressed. | Read Full Review
    3/25/2025 12:00:00 AM | Google
  • ★★★★★ Gary Queen
    The service was really good. Thank you I'm 63 years old so my memory fails me from time to time. While I cannot remember my service techs name I can assure you that he took good care of me and my Jeep. | Read Full Review
    3/24/2025 12:00:00 AM | Google
  • ★★★★★ Dicia Rivera Chavez
    Dennis O from service did a fantastic job when it came to servicing my jeep compass! He was very knowledgeable and professional!! 5 stars | Read Full Review
    3/22/2025 12:00:00 AM | Google
  • ★★★★★ Shrilinda Bullock
    David was polite and efficient with assisting me to get my car repaired. | Read Full Review
    3/22/2025 12:00:00 AM | Google
  • ★★★★★ Ann Hightower
    Josue Mena is the best! He keeps me informed about helps me prioritize services. | Read Full Review
    3/20/2025 12:00:00 AM | Google
  • ★★★★★ Eleana Figueroa
    I had an exceptional experience at this store. As a customer for the past three years, I can attest to the quality of service provided. Josue was particularly instrumental in assisting me; he clarified all the necessary maintenance details for my vehicle. His outstanding customer service skills and leadership qualities truly stood ou | Read Full Review
    3/20/2025 12:00:00 AM | Google
  • ★★★★★ Queenie Cox
    Great service by Josque who was determined to analyze and diagnose my vehicle for a resolution. I am the original owner of my vehicle. Josque’s advisories have kept my vehicle running in tip top shape! Josque’s dedication along with a pleasing personality is a major reason for my continued patronage at Ourisman Jeep. | Read Full Review
    3/20/2025 12:00:00 AM | Google
  • ★★★★★ Rudy Osdiel Guevara
    | Read Full Review
    3/20/2025 12:00:00 AM | Google
  • ★★★★★ Zack McGrath
    Had the credit and money but seller didn't wanna take me on a test drive in the only ev charger they had in stock. Very unprofessional had no knowledge about the vehicle I knew more about the car than he did pretty sad your selling cars and you know nothing about the car. We will be buying are 2 hybrid jeeps from the annapolis dealer | Read Full Review
    3/20/2025 12:00:00 AM | Google
  • ★★★★★ Kevin A
    Excellent Service! Dennis O. Did an amazing job when it came to servicing my vehicle. I appreciate his thorough explanation of what was wrong with my vehicle and kept me updated every step of the way! 5 Stars | Read Full Review
    3/18/2025 12:00:00 AM | Google
  • ★★★★★ Juan Dee'
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    3/18/2025 12:00:00 AM | Google
  • ★★★★★ Sean Moran
    | Read Full Review
    3/17/2025 12:00:00 AM | Google
  • ★★★★★ Stephanie Barbosa
    We have been having so much trouble locating a jeep dealer that was willing to swap out our tires because the last place we took it never gave us back the key lock. This dealer had absolutely great customer service. Josue was so kind to my mom and so helpful. Highly recommend for mechanical work for your jeeps | Read Full Review
    3/14/2025 12:00:00 AM | Google
  • ★★★★★ DJ INVESTMENTS GROUP
    I take my vehicle to get it fix and David Algie was super professional and help me out with my vehicle get it done fast o recommend the services and customer care from this department, they didn’t have the part in stock so they call me to inform me what is happening all the time wonderful service from David and all departments ?? will | Read Full Review
    3/14/2025 12:00:00 AM | Google
  • ★★★★★ Andre Thornton
    My Service manager Josu is great and a really good person to entrust my vehicle servicing needs to. He is honest and accommodating. | Read Full Review
    3/12/2025 12:00:00 AM | Google
  • ★★★★★ antoine issa
    Very professional service team I will recommend to all friends ?????? | Read Full Review
    3/12/2025 12:00:00 AM | Google
  • ★★★★★ Andi Wallace
    Have always received first class service at Ourisman and will continue to purchase my cars thru them. Raphael, my service advisor takes excellent, expedient care of us! I call them my Dream Team!! | Read Full Review
    3/12/2025 12:00:00 AM | Google
  • ★★★★★ Carmen Davila
    The service at the body shop is impeccable and the work was completed in time. I would definitely recommend Ourisman’s body repair shop. | Read Full Review
    3/12/2025 12:00:00 AM | Google
  • ★★★★★ Jose Alvarez
    Recently took my Jeep in for a service recall and cracked windshield. Dennis who took care of my service was very professional and communicated the potential time it would take for the repairs. Between the drop off and completion Dennis provided us with a couple of updates on how the progress was going which gave us proper vibes. Jee | Read Full Review
    3/12/2025 12:00:00 AM | Google
  • ★★★★★ Luis Iturriaga
    | Read Full Review
    3/12/2025 12:00:00 AM | Google
  • ★★★★★ Richard Goodman
    Quite pleased with the entire process. | Read Full Review
    3/11/2025 12:00:00 AM | Google
  • ★★★★★ Keitha Johnson
    Josue, my service manager, was great. He addressed my vehicle's issues and everything was taken care of. Another good job!!! | Read Full Review
    3/10/2025 12:00:00 AM | Google
  • ★★★★★ VK VICTOR JONES
    Great Customer Service--Josue knowledgeable & thorough! | Read Full Review
    3/10/2025 12:00:00 AM | Google
  • ★★★★★ Gjohnson
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    3/8/2025 12:00:00 AM | Google
  • ★★★★★ Fred Neal
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    3/5/2025 12:00:00 AM | Google
  • ★★★★★ SOCIAL ARCHITECTS LLC
    I have been taking my Jeep Wrangler to Ourisman for Eight(8) years now. This includes regular maintenance and repairs. They provide me with GREAT customer service, easy to work with and most of all they are consistent. Not to mention my Jeep Wrangler is in great condition! Terry Frasier | Read Full Review
    3/5/2025 12:00:00 AM | Google
  • ★★★★★ Townsend Janney
    I wish I had read the reviews before going! I thought because they are a Jeep dealership, that I could trust them. 0/5 stars. This was my first experience with this dealership and absolutely will not be returning. Was totally taken advantage of when I dropped off the car and I was met with dishonesty and apathy when picking up the ca | Read Full Review
    3/5/2025 12:00:00 AM | Google
  • ★★★★★ R Willis
    Couldn’t ask for better service!!! From sales to service!!! Thank you!!! | Read Full Review
    3/3/2025 12:00:00 AM | Google
  • ★★★★★ Gabriel Alvarado
    Staff was very attentive. | Read Full Review
    3/3/2025 12:00:00 AM | Google
  • ★★★★★ LaKea Jones
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    3/3/2025 12:00:00 AM | Google
  • ★★★★★ bryan clark
    In and out. Great coffee machine | Read Full Review
    3/3/2025 12:00:00 AM | Google
  • ★★★★★ Gavata Smith
    I love this dealership. It is so refreshing that for a little over a year now, they have become AMAZING again. | Read Full Review
    3/3/2025 12:00:00 AM | Google
  • ★★★★★ Medgar Webster
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    3/3/2025 12:00:00 AM | Google
  • ★★★★★ John Young
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    3/3/2025 12:00:00 AM | Google
  • ★★★★★ sinh tran
    Very good | Read Full Review
    2/27/2025 12:00:00 AM | Google
  • ★★★★★ Rusty Conner
    Great service rep | Read Full Review
    2/26/2025 12:00:00 AM | Google
  • ★★★★★ Sharon Vazquez
    Service was great! Shout out to Jamar Hylton for his excellent customer service. He took the time to help me understand the problem with the car and what my options were for getting my minivan fixed! | Read Full Review
    2/25/2025 12:00:00 AM | Google
  • ★★★★★ Jose O Zelaya
    Thanks to Roberto and Abraham for the great service and deal I was able to take home this beautiful truck thank ti this guys I appreciate all the help was provided loan process was easy with Abraham and the deal of the year the Roberto pull for me was fantastic looking forward to purchasing another vehicle soon thank you guys 100 rec | Read Full Review
    2/25/2025 12:00:00 AM | Google
  • ★★★★★ Larry Ledbetter
    Always efficient and friendly service. In and out on time and even included a free car wash. Lyn is the definition af a professional service advisor. | Read Full Review
    2/25/2025 12:00:00 AM | Google
  • ★★★★★ Lula Howard
    Jamar was very helpful in making sure I was treated with respect to and in making sure my. Concerns were addressed. | Read Full Review
    2/25/2025 12:00:00 AM | Google
  • ★★★★★ dmitri david gadaev
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    2/25/2025 12:00:00 AM | Google
  • ★★★★★ Curtis Bagley Jr
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    2/22/2025 12:00:00 AM | Google
  • ★★★★★ amy edmondson
    Had a top notch experience with Josue, he was knowledgeable, flexible with my financial situation and was VERY kind!!! Thanks for your help with my car and I will look forward to working with you all in the future!!!! | Read Full Review
    2/21/2025 12:00:00 AM | Google
  • ★★★★★ Youssef BENIN
    Jasonte Hicks used cars manager. Please avoid this person at all costs! I was sitting here with the cash waiting to make the purchase and after the price was finalized, Hicks came and up the price for $300! Anoush tried to help but Hicks wouldn’t hear anything. The cockiness from this guy is on a different level. You should definitel | Read Full Review
    2/20/2025 12:00:00 AM | Google
  • ★★★★★ Brian Bonifant
    My service advisor Lynn is amazing. I actually look forward to taking my Jeep for service knowing Lynn will be taking care of it. Lynn is very personable and friendly and attentive to my service needs. | Read Full Review
    2/19/2025 12:00:00 AM | Google
  • ★★★★★ Tiffany hudson
    Terrible service, rude staff, not responsive, liars, I could go on and on ..but I rather tell you to just run! I have been dealing with these patterns of behavior and “characters” since 2022! I can’t make this up! | Read Full Review
    2/18/2025 12:00:00 AM | Google
  • ★★★★★ Thomas Hubbard
    Great experience! They kept me informed the whole time and it took less time than I had anticipated. | Read Full Review
    2/14/2025 12:00:00 AM | Google
  • ★★★★★ Roy Daniels
    My service manager, JAMAR HYLTON/4876, provided me excellent customer service, extremely knowledgeable, professional and personable! | Read Full Review
    2/14/2025 12:00:00 AM | Google
  • ★★★★★ Jacqueline Lewis
    Great service; had locks installed, but the cost was a little steep. | Read Full Review
    2/13/2025 12:00:00 AM | Google
  • ★★★★★ Jason May
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    2/9/2025 12:00:00 AM | Google
  • ★★★★★ Kevin Yates
    They always come through and get the job done. Very friendly and you can go in at anytime without an appointment. | Read Full Review
    2/9/2025 12:00:00 AM | Google
  • ★★★★★ Saul Suarez
    Great professional service by Josue Mena. Always on top of things and providing update on the services or repairs. Thank you | Read Full Review
    2/8/2025 12:00:00 AM | Google
  • ★★★★★ Lee Klousia
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    2/7/2025 12:00:00 AM | Google
  • ★★★★★ Elizabeth Acuna
    Absolutely love the customer service here! I wish I could remember the young ladies name that assisted me. She is always so pleasant to work with. | Read Full Review
    2/6/2025 12:00:00 AM | Google
  • ★★★★★ Esther Turner
    I will always bring my Jeep here for service. Josue Mena provides exceptional customer service. He keeps me updated on the repairs and timing, so I’m never in ambiguity. I know the work gets done effectively and efficiently. | Read Full Review
    2/5/2025 12:00:00 AM | Google
  • ★★★★★ Clement Acquah
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    2/4/2025 12:00:00 AM | Google
  • ★★★★★ Michelle Arnold
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    2/3/2025 12:00:00 AM | Google
  • ★★★★★ Richard Cardenas
    Very good customer service from Dennis and the service team. Always professional! | Read Full Review
    2/3/2025 12:00:00 AM | Google
  • ★★★★★ David Petrela
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    2/3/2025 12:00:00 AM | Google
  • ★★★★★ gregory murphy
    It took a month to get the car when the repair should have been a few days… billed for repairs that are questionable…. Never kept abreast of what was happening ….the bill was twice as high as an estimate I obtained on my own…. Apparently the body shop does not have sufficient employees and some left but in shambles …. Still no excuse | Read Full Review
    2/3/2025 12:00:00 AM | Google
  • ★★★★★ Tommy G
    I called, asked a few questions about a 2024 Promaster to Samuel, he emailed me and didn't answer my questions and just asked me "when can you come in", so I asked for a different sales person. I got another sales person sho said she would call me back. She did not. I called again and got another person, who told me he wouldn't tal | Read Full Review
    2/3/2025 12:00:00 AM | Google
  • ★★★★★ Courtney Newkirk
    Amazing experience with Jason! The whole crew was wonderful! | Read Full Review
    2/1/2025 12:00:00 AM | Google
  • ★★★★★ Sterling C. Poteat, III
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    2/1/2025 12:00:00 AM | Google
  • ★★★★★ Kenneth Woods
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    1/31/2025 12:00:00 AM | Google
  • ★★★★★ Chinmaya Kulkarni
    I had a great experience buying a used car. Cheick was excellent and went way beyond what I would have expected. The car had a battery issue that surfaced within a few days of buying it, and Howard in the service department fixed it immediately at no cost - he seemed to really take pride in his work and care about his customers. It's | Read Full Review
    1/31/2025 12:00:00 AM | Google
  • ★★★★★ Carroll Gordon
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    1/29/2025 12:00:00 AM | Google
  • ★★★★★ Jon Mayuga
    If you have any issues bring your vehicle to Lynn! I have been going to this dealer for a few years and have dealt with multiple advisors. Lynn was the first advisor that I have stuck. I have even went to Jeep Wrangler specific shops but always end up coming back to this dealership for Lynn. Lynn is absolutely awesome! I never feel | Read Full Review
    1/29/2025 12:00:00 AM | Google
  • ★★★★★ James Graybeal
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    1/27/2025 12:00:00 AM | Google
  • ★★★★★ Thomas Wilson
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    1/24/2025 12:00:00 AM | Google
  • ★★★★★ Robert Williams
    Howard provided excellent service. | Read Full Review
    1/24/2025 12:00:00 AM | Google
  • ★★★★★ Cleveland James
    Good customer service | Read Full Review
    1/24/2025 12:00:00 AM | Google
  • ★★★★★ Melissa Farnum
    Worst experience. Over the years things have just gotten so terrible and when I was asking a simple question one of the sales reps hung up on me. Not going back to the Jeep dealership to turn in my lease, rather will be taking my business to another store. | Read Full Review
    1/24/2025 12:00:00 AM | Google
  • ★★★★★ Monika Bunch
    This was my first visit too Ourisman CDJR. They were able to determine the reason my check engine light was on fortunately had the necessary parts in stock to repair my vehicle the same day. Although it was a fairly long day of waiting, I was glad to get it taken care of in one day. All the staff were very polite and friendly. They e | Read Full Review
    1/21/2025 12:00:00 AM | Google
  • ★★★★★ OKERA '.'
    Wonderful service from the front desk to the technicians. After the accident repair which turned out great , I ask them To also detail my car. It looks like new and this is especially good after the grand kids had used it for their play room. I recommend them to everyone. | Read Full Review
    1/21/2025 12:00:00 AM | Google
  • ★★★★★ LaRuby May
    I was able to meet Jamar when I was dropping my truck off over night. He helped me get the paper work and told me he would make sure tontake care of my vehicle the next day. Sure enough around 7A the next morning he was calling letting me know that my truck was going to be serviced. He kept communicating with me at every step of t | Read Full Review
    1/20/2025 12:00:00 AM | Google
  • ★★★★★ Chula Nate
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    1/20/2025 12:00:00 AM | Google
  • ★★★★★ David Stephens
    My technician was Jamar and he provided excellent service. He ensured I knew exactly what was needed and what the cost was before the work was done | Read Full Review
    1/17/2025 12:00:00 AM | Google
  • ★★★★★ jackie pickeral
    I ended up trading in my Jeep for an upgrade. Greg was knowledgeable, patient, and incredibly nice in the process of it all. From helping in the very beginning, helping me understand what was the best course of action and then to making the impossible happen in order to get wanted. Greg was is from most care sales men in the sense | Read Full Review
    1/17/2025 12:00:00 AM | Google
  • ★★★★★ Michael Birlin (MBirlin)
    Put a deposit down on a car and they sold it to another customer. Manager explained after the fact that deposits mean nothing here but he'd look for another model. Never heard back after. Clearly your word means nothing here. | Read Full Review
    1/14/2025 12:00:00 AM | Google
  • ★★★★★ Lisae
    Ms. Lynn is service is outstanding and kind | Read Full Review
    1/12/2025 12:00:00 AM | Google
  • ★★★★★ santos torres
    I was very satisfied with the work they did on my 2022 Ram 1500. | Read Full Review
    1/12/2025 12:00:00 AM | Google
  • ★★★★★ MAURI SAALAKHAN
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    1/10/2025 12:00:00 AM | Google
  • ★★★★★ Elle 144
    I love my Jeep. Thanks Greg. | Read Full Review
    1/10/2025 12:00:00 AM | Google
  • ★★★★★ Brian Quintanilla
    Lynn Whitney is the best service advisor you can have. Goes above and beyond to get any issue resolved. | Read Full Review
    1/6/2025 12:00:00 AM | Google
  • ★★★★★ Yolanda Godinez
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    1/5/2025 12:00:00 AM | Google
  • ★★★★★ Semper Fi_942
    Had a bad experience with STANLEY AZOR. He doesn't know how to treat customer. I think he's the worst salesman in that dealership. | Read Full Review
    1/5/2025 12:00:00 AM | Google
  • ★★★★★ Phyllis Bowden
    Mr. Josue Mena is awesome ?? very personable and provided great explanation as to why the recommendation that I received was important | Read Full Review
    1/2/2025 12:00:00 AM | Google
  • ★★★★★ Doug Henry
    We were recently in the DC area visiting family when unfortunately the transmission in our 2019 Dodge Caravan failed. While we had planned to leave the van life at some point (just not so sudden and while traveling), we looked at Ourisman in Alexandrea (where we had the van towed) for an additional option. Met by Mamo Kendra upon arr | Read Full Review
    1/1/2025 12:00:00 AM | Google
  • ★★★★★ Gerry Ward
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    12/31/2024 12:00:00 AM | Google
  • ★★★★★ Joanna Ritcey
    I recently moved and began using Ourisman Jeep Alexandria for the past approximately six months. For both normal maintenance and unexpected major problems, the service team has been very responsive, professional, and effective. A special shout out to Lynn. | Read Full Review
    12/30/2024 12:00:00 AM | Google
  • ★★★★★ Dana N
    The power steering fluid wasn't topped off, but all the other fluids were. The service was friendly and quick. Thanks | Read Full Review
    12/30/2024 12:00:00 AM | Google
  • ★★★★★ L
    I dropped off my car in September to replace the cluster/dashboard. My advisor put in the wrong mileage even though I had told them multiple times in person and in writing what the current mileage was. I had to return the car to the dealership and wait until December for the manufacturer to send a new cluster/dashboard. I was suppose | Read Full Review
    12/27/2024 12:00:00 AM | Google
  • ★★★★★ Lindsey Bieligk
    The service department leaves something to be desired. The level of customer service is sub par at this location making me pay for my own rental to submit a ticket for reimbursement from Chevorlet directly- which never came because not only did the service manager lie directly to our faces, but to Chevorlet. I can’t believe a corpora | Read Full Review
    12/27/2024 12:00:00 AM | Google
  • ★★★★★ Jason Krekeler
    Left my car to get three recalls fixed. Waited in the shop all day to be told at the end of the day it probably wouldn't be ready until end of day the next day. Wasted my whole day. Zero communication after I declined an additional $3k of quoted repairs. When I picked up the vehicle was told they only did two of the three recalls. Wa | Read Full Review
    12/23/2024 12:00:00 AM | Google
  • ★★★★★ Yuki
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    12/22/2024 12:00:00 AM | Google
  • ★★★★★ LaShaun Mitchell
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    12/21/2024 12:00:00 AM | Google
  • ★★★★★ DC Anderson
    LYNN of Ourisman CDJR is the greatest! She is the consummate professional who works from sunset to sundown to ensure her customer’s car needs are met! She is the blueprint for other Ourisman CDJR employees! | Read Full Review
    12/20/2024 12:00:00 AM | Google
  • ★★★★★ Reggie Haymon
    Very courteous professional and took care of me very well, it's a family atmosphere | Read Full Review
    12/18/2024 12:00:00 AM | Google
  • ★★★★★ Luwana Haller
    The guys at the parts department are so helpful and go above and beyond to be so helpful when I was looking for a part. | Read Full Review
    12/18/2024 12:00:00 AM | Google
  • ★★★★★ Margo Erny
    I can’t believe that they charged me $680 to replace my battery. First they said I had two batteries. Then when I checked out they said I only had one battery. It was such a lying deceitful experience. So sad. I just paid to get out of there. And then when I went to the car, it had all the paper save your car stuff crooked in the sea | Read Full Review
    12/18/2024 12:00:00 AM | Google
  • ★★★★★ Renner and Company CPA
    Great and helpful team! I wish Google had more stars to give them. | Read Full Review
    12/15/2024 12:00:00 AM | Google
  • ★★★★★ Kerstin Austen
    Nate my service manager was extremely helpful with a stressful situation ~ he kept me appraised and gave the best customer service ~ keep up the great work! | Read Full Review
    12/14/2024 12:00:00 AM | Google
  • ★★★★★ Jeremy Levy
    Josue was very nice and professional and service was done quick | Read Full Review
    12/12/2024 12:00:00 AM | Google
  • ★★★★★ Heather Diatz
    Had to get my tires replaced recently. As usual, Lyn handled everything quickly, efficiently, and kept me informed. | Read Full Review
    12/12/2024 12:00:00 AM | Google
  • ★★★★★ Lewis Dorman
    Josue Mena was a terrific service advisor, he helped me so much getting my jeep fixed quickly and at a good price! Thanks to Josue, I'm definitely brining my jeep there again for future service. | Read Full Review
    12/11/2024 12:00:00 AM | Google
  • ★★★★★ David Mudd
    They got to my job pretty quick and were very nice | Read Full Review
    12/11/2024 12:00:00 AM | Google
  • ★★★★★ K2 TV
    Lynn is the best service advisor I’ve ever had…anywhere. She’s the best and always a pleasure to deal with. I trust her implicitly. | Read Full Review
    12/11/2024 12:00:00 AM | Google
  • ★★★★★ Steven Reed
    The service was very satisfactory and Nathan the service advisor was quite helpful. | Read Full Review
    12/11/2024 12:00:00 AM | Google
  • ★★★★★ Jose Dominguez
    Here's an elevated version of your experience: "I had an incredible experience with this amazing dealership! While driving my Ram 1500, it suddenly stopped working. I called the dealer, and Ms. Lynn promptly answered. She was genuinely concerned for my well-being, ensuring I was okay and asking about my towing situation, which I han | Read Full Review
    12/11/2024 12:00:00 AM | Google
  • ★★★★★ Brandy Hernandez
    I was driving cross country and made a stop in the Alexandria area. My check engine light came on in a coffee shop parking lot and I was bummed since I was still 8 hours away from my destination. I was able to make an appointment the next morning and dropped it off with Dan in the service department. He helped get me a rental and was | Read Full Review
    12/4/2024 12:00:00 AM | Google
  • ★★★★★ Arnold Palmer
    Excellent service from the appointment set up, the wait time, to the actual maintenance itself. Daniel was my advisor and he kept me informed every step of the way. I was thoroughly satisfied with my experience and will continue to give them my business | Read Full Review
    12/2/2024 12:00:00 AM | Google
  • ★★★★★ Christie Elliot
    | Read Full Review
    12/2/2024 12:00:00 AM | Google
  • ★★★★★ Ignatious Narcisse
    This is my go to place for my vehicle needs. The staff is always friendly and informative. Daniel and the team had me out of there in no time. | Read Full Review
    11/29/2024 12:00:00 AM | Google
  • ★★★★★ Tefft Smith
    Thanks! To Rafael Ramirez for such excellent service and attention. Love my Jeep Grand Cherokee and Ourisman Service. The BEST of the BEST!! GOD Bless! ?????? | Read Full Review
    11/27/2024 12:00:00 AM | Google
  • ★★★★★ Jerald Kassel
    2016 Jeep Grand Cherokee in for coil and spark plug replacement. Service was good and timely, parts were in stock. Lynn my service representative was kind and professional. However, I asked Lynn for a car wash and vacuum the inside, she agreed and would have it complete when picked up. I arrived paid the bill ($1400) and to my dis | Read Full Review
    11/26/2024 12:00:00 AM | Google
  • ★★★★★ Randy Pannell
    I absolutely love working with Josue. He is second to none! He has an exemplary attitude and consistently delivers a high level of customer service. He is one of the main reasons I continue to patronize the establishment. | Read Full Review
    11/24/2024 12:00:00 AM | Google
  • ★★★★★ Na Im
    Great experience! | Read Full Review
    11/24/2024 12:00:00 AM | Google
  • ★★★★★ Brian Hackney
    I appreciate the service and attention from the service team and my service advisor Lynn. | Read Full Review
    11/23/2024 12:00:00 AM | Google
  • ★★★★★ Slemo Warigon
    Efficient, effective, and professional service. | Read Full Review
    11/23/2024 12:00:00 AM | Google
  • ★★★★★ Cory L
    Basic oil change took over three hours. | Read Full Review
    11/23/2024 12:00:00 AM | Google
  • ★★★★★ Christine Moore
    I have the pleasure of knowing these two gentleman, Josue and Rafeal. They have helped me and my Mom out so much when it comes to our vehicles. We appreciate them both for their help , knowledge,conversation and being very nice and down to earth. We both thank you gentlemen ????. | Read Full Review
    11/22/2024 12:00:00 AM | Google
  • ★★★★★ duryea williams
    Lynn was amazing, definitely bringing my truck back for all my maintenance. | Read Full Review
    11/22/2024 12:00:00 AM | Google
  • ★★★★★ Sheri Lewis
    Ourisman team personnel are always professional, proficient, and courteous. From routine maintenance to recall work to customer service, they do it all superbly. My customer service representative, Rubynne, is an excellent example of a professional and friendly Ourisman team member! | Read Full Review
    11/22/2024 12:00:00 AM | Google
  • ★★★★★ Carl Hobbs
    Daniel was my service advisor. He did a great job. Service was quick, professional, and affordable. Great job as always. | Read Full Review
    11/22/2024 12:00:00 AM | Google
  • ★★★★★ honk honk
    Always get the best Service at Ourisman. The Service team is top Notch. Highly recommend. I am always Completly Satisfied! | Read Full Review
    11/22/2024 12:00:00 AM | Google
  • ★★★★★ ANGELA BROWN
    | Read Full Review
    11/20/2024 12:00:00 AM | Google
  • ★★★★★ Helena Griffith
    I Love this place. Talk about happy people who enjoy their job. Always pleasant when I drive up to get my car serviced. Then they wash and vacuum my car!! WIN! They always communicate with you during the service process. I’m in and out in no time. I highly recommend for your next purchase and service needs. | Read Full Review
    11/20/2024 12:00:00 AM | Google
  • ★★★★★ Ameer Shalaby
    Another terrific visit to my beloved Jeep Maintenance shop. I have been a loyal customer since 2008. Lyn and all the Staff are Superb. | Read Full Review
    11/19/2024 12:00:00 AM | Google
  • ★★★★★ S Jones
    I would like to give a special shoutout to the dream team David, Bernard, and Roy who helped me purchase my 2021 Jeep on November 9. They were all very professional and knowledgeable and made purchasing a new truck stress free and easy. I will definitely continue to purchase my Jeeps at this location. Thank you all!!! You all are the | Read Full Review
    11/18/2024 12:00:00 AM | Google
  • ★★★★★ Caroline E. Lawler
    I get my car serviced at Ourisman regularly and everyone who I’ve seen has been great to work with and highly communicative, however, Josue who I recently worked with went above and beyond to help me. I would highly recommend using Josue specifically for your next service. | Read Full Review
    11/18/2024 12:00:00 AM | Google
  • ★★★★★ Ashley Brown
    I brought my 10 yr old car in for regular maintenance and a diagnostic as it was showing issues. When I received the cost to fix it, I decided to trade in my car for a new one instead. They worked with me and got me in a new car in no time ?? | Read Full Review
    11/17/2024 12:00:00 AM | Google
  • ★★★★★ Wayne Richter
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    11/17/2024 12:00:00 AM | Google
  • ★★★★★ ayman muhsen
    I bought a car from a salesman. This salesman, seemed helpful at first. However, the car’s history report had inconsistencies that weren’t disclosed. When I raised concerns, the response was vague. This experience left me disappointed and questioning the dealership’s transparency. Not recommand this dealership and if you are a new co | Read Full Review
    11/17/2024 12:00:00 AM | Google
  • ★★★★★ Lakisha Dennis
    I'm always happy with Ourisman | Read Full Review
    11/15/2024 12:00:00 AM | Google
  • ★★★★★ Matthew Buchanan
    Lynn is the best. Always informative and happy. | Read Full Review
    11/14/2024 12:00:00 AM | Google
  • ★★★★★ Marie Martinez
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    11/13/2024 12:00:00 AM | Google
  • ★★★★★ Rick Sofield
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    11/13/2024 12:00:00 AM | Google
  • ★★★★★ Ayaz Mian
    the service staff were friendly and helpful . answered all our questions and went above and beyond. | Read Full Review
    11/13/2024 12:00:00 AM | Google
  • ★★★★★ Vicki Coward
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    11/13/2024 12:00:00 AM | Google
  • ★★★★★ Gclan Sk8
    The staff is amazing they make sure you get what you are looking for and you leave with what you need Steven is an awesome salesman so respectful helpful made sure everything was going smooth with update every step of the way | Read Full Review
    11/12/2024 12:00:00 AM | Google
  • ★★★★★ Frank Hamilton
    Do not use this dealer unless you plan on being disrespected upset and ripped off. This experience has ruined it for me and any other Dodge dealer I have never felt so disrespected in my whole life The service Department, will not even answer the phones. I don't believe any repairs were ever done on my car I just received a bill ple | Read Full Review
    11/12/2024 12:00:00 AM | Google
  • ★★★★★ Kevin Lehman Jr
    I've had the pleasure of working with Christian as my advisor for over three years, and his commitment to his clients is truly exceptional. He consistently provides clear, concise guidance, and demonstrates genuine care for everyone he works with. His dedication and professionalism reflect the Jeep dealership's core values of fairnes | Read Full Review
    11/10/2024 12:00:00 AM | Google
  • ★★★★★ J Jonathan Walters
    Lynn is the best. Very attentive & professional. | Read Full Review
    11/10/2024 12:00:00 AM | Google
  • ★★★★★ Paul Johnson
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    11/10/2024 12:00:00 AM | Google
  • ★★★★★ Roudy Broadway
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    11/10/2024 12:00:00 AM | Google
  • ★★★★★ Athena Jennings
    The service advisor name Lynn is the best she has a Wonderful personality she is very professional and knowledgeable. | Read Full Review
    11/9/2024 12:00:00 AM | Google
  • ★★★★★ J K
    Horrible service. 1st time owning a Jeep I was hesitant but now I'm for sure never buying a Jeep again. As for this Service Dept. I went in for an Oil Change and now my Windshield Wiper fluid mechanism don't work. I don't even want this dealership to even look at my truck | Read Full Review
    11/9/2024 12:00:00 AM | Google
  • ★★★★★ Stephen Pagano
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    11/6/2024 12:00:00 AM | Google
  • ★★★★★ Shaniqua Cox
    I had a wonderful experience. Josue Mena was very nice and funny I will be back to continue to have Ourisman fix any issues on my Jeep. Thank you Josue for being amazing. | Read Full Review
    11/6/2024 12:00:00 AM | Google
  • ★★★★★ Michael Cardoso
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    11/6/2024 12:00:00 AM | Google
  • ★★★★★ Pam S.
    I would say that the service I received was satisfactory. Our Jeep Cherokee’s battery died & although AAA was able to start it for me, I had to bring it in to have it replaced since the battery is under the passenger seat. The service team was able to replace it for me the same day, which I greatly appreciated. The only reason that I | Read Full Review
    11/6/2024 12:00:00 AM | Google
  • ★★★★★ d foster
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    11/6/2024 12:00:00 AM | Google
  • ★★★★★ Paul Boling
    They quickly took us in for service, gave us a loaner car and returned the car and a timely manner. | Read Full Review
    11/5/2024 12:00:00 AM | Google
  • ★★★★★ Gloria Gallardo
    Recientemente compré una Jeep grand Cherokee 2024 y salió terriblemente mal!!!!! Tuve tantos problemas que decidí entregarla en menos de un mes y no se pudo porque ellos decidieron arreglarla y asta la fecha sigue el problema de la radio y el GPS siempre se apaga estando en uso omg el gerente horrible nunca me ayudó en nada y el que | Read Full Review
    11/5/2024 12:00:00 AM | Google
  • ★★★★★ Al B
    Service is always completed efficiently and on time. Lynnette is an outstanding service advisor. She always takes time to explain any maintenance issue and provide recommendations. We greatly appreciate her efforts and it is always pleasure to deal with her. Well done. | Read Full Review
    11/4/2024 12:00:00 AM | Google
  • ★★★★★ Scott Simmerer
    Cristian was my service tech and was professional, helpful, and kind. He was able to explain additional issues that I had overlooked on my jeep and was able to give me recommendations to rectify. I would come back to Ourisman Jeep as long as Cristian continues to be there. Thank you! | Read Full Review
    11/4/2024 12:00:00 AM | Google
  • ★★★★★ Steven Black
    The service team is polite, respectful of my time, and knowledgeable. Rubinny was even able to work in a recall check that was not scheduled as well. Thank you again. | Read Full Review
    11/2/2024 12:00:00 AM | Google
  • ★★★★★ Tyler Bhatti
    I only have my families cars serviced here. The Service Advisor Lynn is awesome at here job. She pays attention to your needs and gets them taken care of the first time. Always courteous and cares about my time. I fully recommend her for all your service needs. | Read Full Review
    11/2/2024 12:00:00 AM | DealerRater
  • ★★★★★ Colin Cantfil
    Lynn was great | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ Lynnette Whitney
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    11/1/2024 12:00:00 AM | Google
  • ★★★★★ James W Whitehead, Jr
    As always, I received outstanding service from Ourisman Chrysler Dodge Jeep Ram of Alexandria and in particular from my service advisor, Lynn Whitney!! As always, she was professional, cheerful and knowledable. I have purchased 2 Chargers from them and I have been a customer since 2013. | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ Kimberly Lewis
    My advisor Cristian was awesome. He kept me updated through out the process. Definitely going to make this my service dept going forward. | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ Kevin McMurtry
    LYN WHITNEY IS A CUSTOMER SERVICE UNICORN!!! ?????????? I recently had the pleasure of working with Lyn Whitney at Ourisman Chrysler Jeep Dodge Ram of Alexandria, and I cannot say enough about the exceptional experience she provided. Customer service, especially in the automotive industry, is no easy feat, as it requires a rare com | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ Beverly Downell
    Josue is wonderful. He always make you feel welcome. | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ Zak McCombs
    Lyn Whitney is the best! Extremely friendly and thorough with all your service needs. I don't think there is another service advisor I would ever want to do business with! | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ Josh Parnis
    I was recently in for service with my jeep wrangler . I was greeted by Lynn in the service lane. She was very helpful and was able to answer all my questions. She reviewed my needed services with me and helped me plan my repairs and kept me informed the whole time my vehicle was in service. I will not go anywhere else now that I have | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ Danielle Mejia
    I recently visited Alexandria Chrysler Jeep Dodge for an oil change and had the pleasure of working with Lyn Whitney, who expertly addressed my automotive needs with exceptional customer service, attentiveness to detail, and efficient expedition of my service. Thank you for your diligence and outstanding support in making my life eas | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ dachie dachie
    Cristian was a great service writer from the start to end. Great service will be back. | Read Full Review
    10/30/2024 12:00:00 AM | Google
  • ★★★★★ Tapeera
    Greg was a very awesome and knowledgeable salesman. Took his time in explaining various things to me that I didn’t understand before which I truly appreciate because not everyone will take the time to do so. Keep up the good work! YOU ARE GREAT! | Read Full Review
    10/30/2024 12:00:00 AM | Google
  • ★★★★★ TY TY
    It was great the lady in the service line was very nice and helpful thanks | Read Full Review
    10/30/2024 12:00:00 AM | Google
  • ★★★★★ Megan Adams
    I recently had a deeply disappointing and frustrating experience with the service center. My Jeep was towed to this dealership after someone tampered under my hood, accessing the fuse box and stealing fuses and relays. I came in expecting professional and transparent service, but unfortunately, that was far from what I received. The | Read Full Review
    10/30/2024 12:00:00 AM | Google
  • ★★★★★ Tom Poore
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    10/28/2024 12:00:00 AM | Google
  • ★★★★★ Lizet Nelson
    Jose Mena is awesome always there to help services all of my questions about my Vehicle He makes sure my experience is outstanding and always prompt. | Read Full Review
    10/28/2024 12:00:00 AM | Google
  • ★★★★★ DJ C
    The work and service I received was outstanding. They sent me everything via email on what was needed and going on with my car, which was nice as I dropped it off before I left town. I will definitely go back, as I do know there are other things that could use work on my car! | Read Full Review
    10/28/2024 12:00:00 AM | Google
  • ★★★★★ samuel brooks
    Gray Customer Care. | Read Full Review
    10/26/2024 12:00:00 AM | Google
  • ★★★★★ AJ Decker
    Daniel was awesome | Read Full Review
    10/25/2024 12:00:00 AM | Google
  • ★★★★★ George Hughes
    Experience was awesome! Second truck I’ve purchased from Ourisman and it was great. Gave me a great deal on my trade in and a great rate. Rob in sales was awesome and made things super easy. | Read Full Review
    10/24/2024 12:00:00 AM | Google
  • ★★★★★ Catherine Faett (Catie)
    Definitely recommend this place if you need a new car. Mohamed specifically is a great salesman. No pressure and made sure all of my questions were answered. | Read Full Review
    10/23/2024 12:00:00 AM | Google
  • ★★★★★ Craig Baumann
    John Davitt in the service department is the man! | Read Full Review
    10/22/2024 12:00:00 AM | Google
  • ★★★★★ Scott G
    This review is specifically based on my experience with the Body Shop at Ourisman Jeep Alexandria. My vehicle was damaged when parked and no one was in the vehicle. Unfortunately, the person(s) who caused the damage never left a note. Without going into a lengthy explanation, I will say that hands down it was the worst experience I h | Read Full Review
    10/20/2024 12:00:00 AM | Google
  • ★★★★★ Janice Perry
    Ourisman Jeep Dodge is the best Jeep dealer I have found in the entire NoVA area! Service was great as usual! The parts were in stock as always that they needed so it was quick in and easy out! Problem solved and back on the road quick!! | Read Full Review
    10/16/2024 12:00:00 AM | Google
  • ★★★★★ Brigid Buck Mooney
    Ourisman Alexandria has been the most helpful compared to many dealerships in the area. Mamo is the best! Very service forward attitude and he strives to find a way to work for you. | Read Full Review
    10/12/2024 12:00:00 AM | Google
  • ★★★★★ Lauren R
    I recently purchased a Jeep Grand Cherokee 4xe from Bouba at Ourisman. The jeep had a few scratches on it which they promised to fix. After working with my schedule, I brought it back to the dealership and LT made sure it was fixed as promised. Overall I had a positive experience. | Read Full Review
    10/12/2024 12:00:00 AM | Google
  • ★★★★★ Russ Reid-Smith
    We reecently purchased a Jeep Wrangler from this dealership. The entire staff was friendly and extremely helpful. This was the easiest , most hassle free purchase I have ever had. Our salesperson Robert Jollah, sales manager Roberto Quesada and finance associates Omar & Ibrahim Shahid went above and beyond to make our experince what | Read Full Review
    10/12/2024 12:00:00 AM | Google
  • ★★★★★ Israel Stinson
    Elder, found a great deal on the Jeep Wrangler, 2024... I walked on the lot and met my dealer. I've been in love with the car for the past three weeks!! | Read Full Review
    10/10/2024 12:00:00 AM | Google
  • ★★★★★ Mike Lee
    Worked with Daniel in the service area after another terrible shop really messed up the repairs my jeep. He great and a fellow Vet and really took care of my car. Highly recommend. | Read Full Review
    10/10/2024 12:00:00 AM | Google
  • ★★★★★ Danny in NC
    I just purchased a used 2023 Jeep Waggoner from Ourisman Chrysler Jeep Dodge of Alexandria and had a great experience. I messaged the dealership through their website late one evening and their salesman Mamo reached out to me early the next morning and within 24 hours we came to an agreement for the purchase. I am from NC, so I had t | Read Full Review
    10/10/2024 12:00:00 AM | DealerRater
  • ★★★★★ Nathanael Jean
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    10/8/2024 12:00:00 AM | Google
  • ★★★★★ Danielle
    I had a very disappointing experience at Ourisman of Alexandria. The salesperson I worked with was not knowledgeable about the vehicle I was interested in, and misrepresented key features just to push me towards purchasing a new car instead of the used one I originally inquired about. It became clear that this dealership was more f | Read Full Review
    10/8/2024 12:00:00 AM | Google
  • ★★★★★ Sandra Marquez
    My mom and I both ended up trading in our cars for upgrades. Greg was knowledgeable, patient, and incredibly nice in the process of it all. From getting us help in the very beginning, helping us understand what was the best course of action and then to making the impossible happen in order to help us get what we wanted. Greg was di | Read Full Review
    10/6/2024 12:00:00 AM | Google
  • ★★★★★ Mikayla House
    Lynn was great, I have brought both of my vehicles to her and she is extremely knowledgeable about everything. You can tell she values the experience of her customers. | Read Full Review
    10/5/2024 12:00:00 AM | Google
  • ★★★★★ Amanda Estep
    Purchased a used vehicle from this location in Alexandria and had a great experience! I had some concerns about a feature of the car that didn't seem to be functioning right and they fixed it as promised without any crazy delay or hassle. I appreciated how quickly things were handled with no headache! Thanks!! | Read Full Review
    10/2/2024 12:00:00 AM | Google
  • ★★★★★ Jordy Benitez
    I worked with Cristian and he’s very knowledgeable on jeep! | Read Full Review
    9/27/2024 12:00:00 AM | Google
  • ★★★★★ Candice Funchess
    I will say I was apprehensive at the mention of an Ourisman Dealership after having an overwhelmingly unpleasant experience with the Ourisman Chevy service center BUT, the Ourisman Collision Center of Alexandria has completely changed my perception! Mr. Bob, Ms. Loretta, Mr. Danny and the technicians here made my vehicle damage and r | Read Full Review
    9/20/2024 12:00:00 AM | Google
  • ★★★★★ Alex T.
    Horrible experience. Brought a 2019 Chevy Silverado in April and have had nothing but issues since. First the truck had a hard jerk in gears while driving. I took it to a local Chevy dealership and they downloaded a program and installed a leaf spring and it stopped. It of course wasn’t covered under warranty. Then I tried to acceler | Read Full Review
    9/20/2024 12:00:00 AM | Google
  • ★★★★★ Jason Kendall
    Fake pricing. Go to a different dealer. | Read Full Review
    9/20/2024 12:00:00 AM | Google
  • ★★★★★ suzette
    FYI - make sure you get a mechanic to look at the vehicle before signing on line. out $1500 cause I didn't only two days after purchase. GM of Dealership said not their problem. | Read Full Review
    9/18/2024 12:00:00 AM | Google
  • ★★★★★ Sunnie Murray
    I am new to the area and decided to bring my vehicle to this dealership for oil change and to evaluate a check engine light indicator being illuminated. Before I could get out of the car, they have on a screen that they have noticed that I need a tire alignment and balance (which costs $443). Then after they take the car back to the | Read Full Review
    9/18/2024 12:00:00 AM | Google
  • ★★★★★ kadence reddoch
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    9/17/2024 12:00:00 AM | Google
  • ★★★★★ carrie Hall
    I recently made a purchase of a new to me Ford. From the start of the sale with Shawn over the phone, to Ahmed,my sales person, and then Amin in the business office, everything was handled quickly and all my questions answered. Your whole team went above and beyond, and even delivered the car to me once the sale was completed. I will | Read Full Review
    9/16/2024 12:00:00 AM | Google
  • ★★★★★ Crisel Rodriguez
    If I could honestly put 0/5 stars I would. The advisor was the worst Mary she has a bad attitude and doesn’t seem happy to come to work. She was not helpful and dishonest. I waited 21 days to get my car fixed from a so “simple fix”. I was offered a loan car 1 day before pickup. If they knew it was going to take this long to fix why n | Read Full Review
    9/16/2024 12:00:00 AM | Google
  • ★★★★★ Patricia Shapiro
    Came here to buy kid a car for college. I wanted something reliable to and from school. A car had just come in and needed to be finished in the shop due to minor exterior and interior cosmetic issues. Bought the car back and was back to me the same day. They did everything they said they were going to do. Great service and customer c | Read Full Review
    9/13/2024 12:00:00 AM | Google
  • ★★★★★ James Estep
    I was recently in need of a used car and Ourisman Alexandria came through! I was very pleased with the service provided throughout the process and was pleasantly surprised when they were more than happy to fix a few issues I noticed (scratches, loose mirror, etc). I will be returning again for any future car needs. Thank you! | Read Full Review
    9/13/2024 12:00:00 AM | Google
  • ★★★★★ Michael Shapiro
    Ourisman Chrysler is one of the most professional business’s I have ever had the pleasure of dealing with . I went to purchase a car for my myself and my family and we found the perfect match. The car had a few dings in it but they took care of it right away and made the car look like it was brand new. Not having to nickel and dime a | Read Full Review
    9/13/2024 12:00:00 AM | Google
  • ★★★★★ Jamila Thompson
    I am so grateful for the service I received at this dealership. I started my day not knowing what direction to take regarding repairs with my old vehicle. With support from Roy and Greg, I ended up trading it in and upgrading. Greg made the process feel seamless. He helped me to select the vehicle of my dreams, a hybrid wrangler. He | Read Full Review
    9/13/2024 12:00:00 AM | Google
  • ★★★★★ Julio Cesar Perez Correa
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    9/9/2024 12:00:00 AM | Google
  • ★★★★★ Z. E.
    I recently had the pleasure of working with Gregory at Ourisman Jeep Alexandria and I couldn't be more satisfied with the experience. From the moment we walked in, Gregory was incredibly helpful, knowledgeable, and patient. He took the time to understand our needs and preferences, and he went above and beyond to find the perfect veh | Read Full Review
    9/7/2024 12:00:00 AM | Google
  • ★★★★★ Taylor Barros
    Do NOT Come here for service, you will get swindled. After having my brakes looked at, I was told that my brake pads were “in the yellow”. I declined the $1,000+ Service and was told I was going to be charged $260+ Simply for the diagnostics of my brakes. I said OK I will get new front brake pads and a fluid flush since the diagnosti | Read Full Review
    9/6/2024 12:00:00 AM | Google
  • ★★★★★ Ashley Wallace
    Rubi (in Service) was an absolute hero for me today. I had a small hiccup with my Wrangler and had to have it towed in. When I called to see if I could get in, she gave me everything I needed to know and helped me get squared away to bring it in. When I got there, she met me at the door, walked me through every step, and really went | Read Full Review
    8/28/2024 12:00:00 AM | Google
  • ★★★★★ Ramelbi Collado
    I bought a jeep grand Cherokee 2022 back in April from ourisman jeep Alexandria. The jeep had an oil leak due to the service department not checking it well before selling. I had the jeep towed to them that the money came out of my packets. They did fix it and they did admit that it was their fault. But the brakes were squeaking and | Read Full Review
    8/24/2024 12:00:00 AM | Google
  • ★★★★★ Bert J
    Update 8-2024 I had to visit the service department here recently, I would like to commend young lady by the name of Lynn Whitney in the service depart. With what I was experiencing via my 2018 JLU she was very informative and guided me to a resolution to the problem that I was experiencing. I had to return to the service department | Read Full Review
    8/23/2024 12:00:00 AM | Google
  • ★★★★★ D J
    $525 to replace front wiper blades? | Read Full Review
    8/16/2024 12:00:00 AM | Google
  • ★★★★★ Florentino Morales-Lechuga
    Like all the car dealerships, they will find something “else wrong with it” and charge you a lot more than it should. Went to get batteries replaced and they charged me 250 just for them to look at it. This is horrible, and you can’t even get anyone on the phone in services. | Read Full Review
    8/10/2024 12:00:00 AM | Google
  • ★★★★★ Akim Mahmud
    Horrible!! Bunch of lairs and horrible customer care! They will lie about pretty much everything to keep you waiting on your car! Not to mention, they stole my favorite water bottle from the car….ughhh what a waste of time with these people | Read Full Review
    8/8/2024 12:00:00 AM | Google
  • ★★★★★ Laura Busch
    Just pathetic. Don’t waste your time or money. They quoted me over $3,500 for 4 new break pads, rotors, break fluid flush and replacement of 1 caliper. Called another dealership and they quoted $2,302 for the same service plus another caliper. Ourisman should know the best practice is to replace calipers in pairs, but they didn’t rec | Read Full Review
    8/8/2024 12:00:00 AM | Google
  • ★★★★★ Tony Banbury
    Do NOT trust their Service Department! They tried to get me to do $6,000 of work for what a different Jeep dealer said would cost $895. I brought my Grand Cherokee to Ourisman for an a/c condenser repair and they said it would cost $2,000, and they said I also needed to replace brakes (including rotors) because they were "metal on | Read Full Review
    8/7/2024 12:00:00 AM | Google
  • ★★★★★ Daniel Quevedo
    **AVOID** I recently had an appalling experience with the service department at Ourisman Jeep, which has completely shattered my trust in this dealership. After an oil service on my Jeep on 8/5/2024, I discovered an oil leak from the drain plug the very next day, 8/6/2024. This could have led to a severe engine malfunction, all due | Read Full Review
    8/7/2024 12:00:00 AM | Google
  • ★★★★★ Arnoldo Ramirez
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    8/4/2024 12:00:00 AM | Google
  • ★★★★★ logus Tpau
    They did great work and quickly fixed my car | Read Full Review
    8/1/2024 12:00:00 AM | Google
  • ★★★★★ LJT
    UGH. Be EXTREMELY careful when reviewing your pricing - It seems that car dealers still play the same old games, and sadly, most people don't really go through the details and fall prey. I looked at a vehicle with an MSRP of $42,835, which INCLUDES the destination charge of $1895. The price they offered me was $41,500, and then the | Read Full Review
    8/1/2024 12:00:00 AM | Google
  • ★★★★★ Theophile Alexandre
    I leased a brand new 2024 Grand Cherokee 4XE in April, and it has already been returned to the dealership due to a defect. I began to experience issues with the car two days after purchase, which included random noises and a non-responsive engine after attempting to start the car. 90 days after leasing a brand new car, it totally st | Read Full Review
    7/29/2024 12:00:00 AM | Google
  • ★★★★★ Mark R. Greenwood
    Update 2: I received a recall notification from NHTSA for the Clutch Plate overheating and disintegrating causing damage to the drive unit and potentially creating a fire hazard due to the close proximity to fuel lines and fuel tank. I attempted several times to take my 2021 Jeep Gladiator in for this Recall and each time the dealers | Read Full Review
    7/25/2024 12:00:00 AM | Google
  • ★★★★★ Moriah Lewis
    I have had a handful of very disappointing experiences. Starting with just getting recalls taken care of. During my first visit, I had to deal with poor communication, one of the withers raising his voice at me, and then trying to gaslight me after he heard I asked to speak with a manager about his poor behavior and lack of communica | Read Full Review
    7/22/2024 12:00:00 AM | Google
  • ★★★★★ Aundrea M
    I wanted to like this experience, I want to feel that as a women, which if you've experienced a the stress due to the tactical behavior that some dealers show women, not be treated with respect and value, considering I'm purchasing a brand new truck. I thought they'd fix the issues, but seems that they have no intent to making things | Read Full Review
    7/14/2024 12:00:00 AM | Google
  • ★★★★★ Leigh Wintz
    Always prompt and excellent service. Carl Yon in the body shop is super helpful. And Josue in maintenance is my go-to guy! | Read Full Review
    7/12/2024 12:00:00 AM | Google
  • ★★★★★ Miguel Marrero
    I went in because of a “parking sensor” code on my Pacifica Hybrid. The diagnostic fee was nearly $300 just to look at it. While I was there I had them do inspections and emissions as I just moved to the state. I got a message from their automated system that told me that they couldn’t find anything wrong with the sensor, but said I | Read Full Review
    7/10/2024 12:00:00 AM | Google
  • ★★★★★ Jared Warren
    This is worst place to buy a car. I purchased 2 cars here a 2019 Dodge Charger and 2019 Jeep Renagade in November of 2023. There's a part missing from the back of the Jeep that we were told would fixed or replaced. I have came back several times and called and this part still has not been fixed or replaced. The Charger, I was told wa | Read Full Review
    7/9/2024 12:00:00 AM | Google
  • ★★★★★ vizsla0000
    We made a deal, then 3 weeks later they called me that they need more money for the trade-in pay-off - which didn't make sense. A week later I called to verify and I was told everything is fine, no issues with pay-off. Also, since my temp registration issued by them was getting close to expiration, I asked and they also reassured | Read Full Review
    7/8/2024 12:00:00 AM | Google
  • ★★★★★ Nilson Florian
    | Read Full Review
    7/6/2024 12:00:00 AM | Google
  • ★★★★★ Meredith L
    Boubacar was absolutely wonderful. He listened and worked with every ask I had. I left with a beautiful new Jeep at a great price. I will go back to him for every car in the future. The dealership was very accommodating of all of our requests and very fast for our purchase and trade-in. If I could give them 100 stars I would. | Read Full Review
    7/3/2024 12:00:00 AM | Google
  • ★★★★★ Keale Cade
    they lie to customers and are extremely slow. Second time here and received awful service just like my first time. this started back in November 2023 when they sold me an oil change package under the false pretense that i could use it all over the country. I call bethesda and gaithersburg and they were unable to located the “deal” i | Read Full Review
    7/3/2024 12:00:00 AM | Google
  • ★★★★★ Honeyb3510
    I recently bought a Jeep Cherokee from Ourisman of Alexandria, and I have had a terrible experience with their service department. Not long after purchasing the vehicle, I began to notice a crunchy vibration in the pedal and the feeling that something was breaking while driving. Despite bringing the car in for service three times dur | Read Full Review
    7/3/2024 12:00:00 AM | DealerRater
  • ★★★★★ Christoipher Baker
    Good service department. Lynn was very professional and efficient and is a very good Service Manager. | Read Full Review
    6/30/2024 12:00:00 AM | Google
  • ★★★★★ ronwhiting69
    It's my first time at this car dealership. Easily was my best experience. The Salesperson Steven was very pleasant, kind, patient, and genuinely friendly. He did not try to sell me unnecessary things even though he suggested the dealership. I appreciate the honesty. Omar was Steven’s Finance guy, who was very friendly and cared about | Read Full Review
    6/23/2024 12:00:00 AM | DealerRater
  • ★★★★★ Fatima Wahedi Popalzai
    The employees of this dealer have very good customer service | Read Full Review
    6/20/2024 12:00:00 AM | Google
  • ★★★★★ ahad wahedi
    I had very bad experience from service department. I just bring my vehicle to fix the issue after their inspection everything they told me there will be fixed and next day. They call me. Came your vehicle is ready for pick up after I pick up then the are never fix my vehicle problem. And the service department, never mention about t | Read Full Review
    6/20/2024 12:00:00 AM | Google
  • ★★★★★ Tatanisha Randolph
    First time at car dealership. Hands down best experience with Ms. Jessica very pleasant, kind, patient and genuinely friendly. She even tried to sell me unnecessary things even though it was recommended by the dealership. I appreciate the honesty. | Read Full Review
    6/14/2024 12:00:00 AM | Google
  • ★★★★★ Rob Joell
    Jessica is so wonderful and extremely professional and such a pleasure to deal with | Read Full Review
    6/14/2024 12:00:00 AM | Google
  • ★★★★★ Nathan Law
    Great service, speedy repairs; Made my Dodge Challenger look like new again! Ask for Joe Tran as he handled everything with professionalism, diligence and speed. | Read Full Review
    6/12/2024 12:00:00 AM | Google
  • ★★★★★ Adam Stafa
    New car owner here. Was looking for a mid-size SUV and was leaning to Honda / Toyota. I dropped into The Jeep dealership just to get an idea, and to eliminate the Compass as an option. Worked with Samar, on a Sunday, and he was great to work with. I walked away with a great feeling, although still hesitant about the car. After testi | Read Full Review
    6/12/2024 12:00:00 AM | Google
  • ★★★★★ Liliana Castro
    the staff is very friendly and helpful | Read Full Review
    6/9/2024 12:00:00 AM | Google
  • ★★★★★ Jonas Hart
    I brought a Wrangler to Ourisman Jeep (Alexandria) for some brake work and received an estimate of between $4500 and $6500. I declined service and was charged almost $400 for the diagnostic. This dealership also had trouble answering their phones and took about 15 minutes to pull my vehicle up from the lot to the garage for me to pic | Read Full Review
    6/5/2024 12:00:00 AM | Google
  • ★★★★★ Denise Lewis
    Jessica was absolutely AMAZING!!! I was in the area for a TAPS Survivor event from the OBX and my car died. It was a holiday weekend. My car was picked up by a tow truck Wed. It was fixed and ready to go by noon the next day. My auxiliary battery died an killed my main battery. I shared that my auxiliary battery was replaced less | Read Full Review
    6/4/2024 12:00:00 AM | Google
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