About Al Serra Chrysler Dodge Jeep Ram
Al Serra Chrysler Dodge Jeep Ram is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.Dealer Conveniences
- Shuttle Service Available
- We Offer Rentals
- Free WiFi
- We Have Early Bird Hours
- We Offer Mopar Accessories
- We Offer Mopar Performance Parts
- Ask About Service Contracts
- Certified Technicians
- Free Estimates
Call (877) 681-4221 today to schedule your next appointment.
Our technicians at Al Serra Chrysler Dodge Jeep Ram are ready to help you!Al Serra Chrysler Dodge Jeep Ram is a BusinessLink Dealer!
Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.
Membership is free, with no dues or fees, and benefits include:- Next Available Bay Service: Members are always first in line for maintenance and repair work
- Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
- Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
- Extended Service Hours: Longer hours mean your vehicle will be ready faster.
Call Al Serra Chrysler Dodge Jeep Ram today at (877) 681-4221 to learn more
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★★★★★ Margo AaslandOil change and tire rotation done in 45 minutes! | Read Full Review5/16/2024 12:00:00 AM | Google
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★★★★★ Ted DraheimWas a very pleasant experience. Got the warrenty work done. Car was treated great. Thank You | Read Full Review5/16/2024 12:00:00 AM | Google
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★★★★★ Rick JamesExtremely helpful. Very friendly and know which car I wanted already made the process as fast as getting food from a fast casual place! 20/10 will be my salesman forever! | Read Full Review5/16/2024 12:00:00 AM | Google
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★★★★★ Torrance HopsonGreat service from the time I entered the facility until my departure. Less than 30 minutes for an oil change and tire rotation. Booked and serviced in the same day!!!! | Read Full Review5/16/2024 12:00:00 AM | Google
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★★★★★ Martha BottomleyI got quick and courteous service to fix my car so that I could be on my way to get back home. Thanks | Read Full Review5/15/2024 12:00:00 AM | Google
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★★★★★ Kimberly RileyLance was very friendly and informed. The manager greeted us upon entering and made us immediately welcome with offers of coffee and water. We're looking forward to their finding a vehicle that will fit our caviar taste on a mac'n cheese budget! | Read Full Review5/15/2024 12:00:00 AM | Google
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★★★★★ Trent VartanianGreat customer service and quick work! | Read Full Review5/14/2024 12:00:00 AM | Google
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★★★★★ Heidi DolinshekThis is a great dealership! Shout out to Bryan, he’s been very responsive! | Read Full Review5/14/2024 12:00:00 AM | Google
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★★★★★ Terry ShiltsJeep was throwing a code and I didnt want to deal with diagnosing the issue brought it down to Al Serra and dealt with Chris had a great customer service and the services provided were outstanding | Read Full Review5/14/2024 12:00:00 AM | Google
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★★★★★ Lori AmbroseWaited a REALLY long time for parts to arrive for my body shop repair, but don’t think that was their fault necessarily. Once they were in, they got me scheduled right away and got it done sooner than expected. Everyone was very nice and they even called to update me of the status of my repair. With Enterprise Rental right across the | Read Full Review5/14/2024 12:00:00 AM | Google
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★★★★★ Rebecca DrakeThis review is for Tony. It was wonderful working with him. He found me the perfect car. The price, year and miles couldn’t be beat anywhere else. The process was quick and easy. Thank you Tony! | Read Full Review5/12/2024 12:00:00 AM | Google
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★★★★★ jeannie tiltmanI didn't have an appointment but they got me right in anyway and was done quickly, great service. | Read Full Review5/12/2024 12:00:00 AM | Google
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★★★★★ Jennifer FollettThanks Jennifer Odglen for helping us find our next vehicle. You made experience quick and easy! We couldn't have asked for more! Thanks again!! You're the best! | Read Full Review5/12/2024 12:00:00 AM | Google
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★★★★★ JayceExperience with this dealership was pleasant. They had the lowest price I could find on what I was looking for. They dealt with my concerns and financing was pretty painless. Overall not a bad experience. | Read Full Review5/12/2024 12:00:00 AM | Google
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★★★★★ Jeff AlbrechtService was excellent and professional courtesy was very good during this visit. | Read Full Review5/10/2024 12:00:00 AM | Google
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★★★★★ Michael FiorucciMissing two caps in the bumper | Read Full Review5/10/2024 12:00:00 AM | Google
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★★★★★ Jacob PelchDropped a vehicle off for repair for a customer account. Repair was done promptly and professionally. Advisor reached out quickly after it was done. | Read Full Review5/10/2024 12:00:00 AM | Google
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★★★★★ Billy BryantFred got me in and out. Even picked me up after completing the test drive. Making the down time quick and convenient. | Read Full Review5/10/2024 12:00:00 AM | Google
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★★★★★ Chevon BufordChris was very professional, helpful, and he appears like he loves his job!! It took about a hour for my oil change. Highly recommend! | Read Full Review5/10/2024 12:00:00 AM | Google
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★★★★★ Barbara TiltErik Faulkner did a fantastic job helping us today! He is friendly, intelligent, and professional! ?? | Read Full Review5/9/2024 12:00:00 AM | Google
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★★★★★ Stacey BookwormWarm and welcoming staff. JJ was amazing and knowledgeable. | Read Full Review5/9/2024 12:00:00 AM | Google
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★★★★★ Cassandra GonzalesPaige was amazing. She was so kind when I come in. Helped me and got me on my way quickly. Whitney and Michelle always make it a point to say hello to me and ask me how I've been when they see me, even if they are not assigned to help me that time. It's really nice to have such personal service! Thanks ladies yall rock! ????????? | Read Full Review5/9/2024 12:00:00 AM | Google
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★★★★★ Diane SmithVery expensive for no reason! $400 for a battery lol I think NOT! | Read Full Review5/9/2024 12:00:00 AM | Google
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★★★★★ Linda JarrettVery prompt service! In and out in 15 minutes. | Read Full Review5/9/2024 12:00:00 AM | Google
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★★★★★ Randall MacMurphyWhile Fred and everyone I've dealt with were friendly and professional, I'm not happy about only having the truck for a few months and already dropping money into it. | Read Full Review5/9/2024 12:00:00 AM | Google
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★★★★★ Judy CsapoService person, Fred Wallace, was very friendly, helpful and knowledgeable. Satisfied with entire experience. | Read Full Review5/7/2024 12:00:00 AM | Google
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★★★★★ jason wrightGreat service as always , great work ,good price and fixed quickly | Read Full Review5/7/2024 12:00:00 AM | Google
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★★★★★ Kobe LambertClay was very helpful, informative, and was a pleasure to be around. He also helped me to feel very comfortable about purchasing my first car, and helped to learn a lot of new things. | Read Full Review5/7/2024 12:00:00 AM | Google
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★★★★★ Osama AljarrahThank you for the service. This time was the least favorable visit to Al Serra. Usually they are more friendly and welcoming. | Read Full Review5/7/2024 12:00:00 AM | Google
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★★★★★ Dennis LiimattaQuick service, professional and thorough. | Read Full Review5/5/2024 12:00:00 AM | Google
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★★★★★ Donna MoweryVery friendly and the service was quick | Read Full Review5/3/2024 12:00:00 AM | Google
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★★★★★ NICHOLAS HITTLERussell is a great asset to the organization….thank you! | Read Full Review5/3/2024 12:00:00 AM | Google
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★★★★★ Jeff Tiner JrI can honestly say Paige is absolutely amazing. I appreciate her patience with me. Her customer service was outstanding, just the fact she was willing to listen to me about the problems I had with my Jeep. I do appreciate her going above and beyond for me! Even when she just helped me days prior. Aye Paige keep being great!! Thank y | Read Full Review5/2/2024 12:00:00 AM | Google
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★★★★★ Jody GantosMichele was the best dealership service advisor I have ever interacted with! She was knowledgeable, polite, and well-spoken. Michele was also timely with updates regarding the status of my vehicle repairs. I cannot say enough good things about working with Michele! | Read Full Review5/1/2024 12:00:00 AM | Google
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★★★★★ Scott OwensQuick, easy , in and out in about an hour | Read Full Review5/1/2024 12:00:00 AM | Google
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★★★★★ Danielle ClarkI love this car lot they get the job done my grandad been deal with this company for years when it was called Pontiac | Read Full Review4/30/2024 12:00:00 AM | Google
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★★★★★ Karly mccarrickAL SERRA IS THE WAY TO GO. I have 2018 Jeep Grand Cherokee that I have been complaining to the dealership I bought it from (Shea Chevrolet) since I bought it. I have taken it in numerous times to get it checked out. They ended up replacing the ignition coil for a cylinder 3 misfire back in 2023. Since then I have had similar problem | Read Full Review4/30/2024 12:00:00 AM | Google
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★★★★★ Samantha BartleWhitney was wonderful. She was extremely polite and pleasant all around. Service was timely and they even filled up my wiper fluid! | Read Full Review4/30/2024 12:00:00 AM | Google
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★★★★★ T PointerAs always great service. I want to shout out to Chris, Fred, and Howard. Their respect and integrity for their customers goes beyond expectation. I've dealt with all 3 and probably a couple more but these 3 always have taken great care of Ram Truck. Also thx to the manager for hearing the noise that no one else did. LOL Thank you | Read Full Review4/30/2024 12:00:00 AM | Google
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★★★★★ Sean CregerVery disappointed with my last visit. The service department failed to fully correct the issue that I had dropped it off for. I made my service appointment for when I was out of town so the vehicle was not needed. I now had to reschedule at a large inconvenience to me. | Read Full Review4/29/2024 12:00:00 AM | Google
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★★★★★ Elizabeth WellsHave been using Al Serra for purchasing and servicing our vehicles. Always courteous and professional services | Read Full Review4/25/2024 12:00:00 AM | Google
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★★★★★ Nancy HallThey took good care of my vehicle. Fast, friendly and efficient. | Read Full Review4/25/2024 12:00:00 AM | Google
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★★★★★ Pinkie HamlettI only deal with Howard he is very knowledgeable about my Grand Cherokee and love how he treats me | Read Full Review4/25/2024 12:00:00 AM | Google
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★★★★★ Deborah BuschKept us informed on the progress of the repairs. Been going to them for years and very comfortable with their work | Read Full Review4/25/2024 12:00:00 AM | Google
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★★★★★ Michael WillsAl Serra Chrysler Dodge Jeep Ram on Saginaw Rd in Grand Blanc Twp, MI is the BEST! Friendly staff, knowledgable mechanics - what more could you ask for from an Auto Service Center? Wait! Service! Al Serra Chrysler Dodge Jeep Ram has the greatest service I've ever experienced... Go to Al Serra Chrysler Dodge Jeep Ram on Saginaw Rd. fo | Read Full Review4/25/2024 12:00:00 AM | Google
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★★★★★ Craig JohnsonFinally a salesman that wasn’t up in our faces and nice to deal with!! Thanks Scott | Read Full Review4/22/2024 12:00:00 AM | Google
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★★★★★ Britnay CavazosDonthony Lewis and I took our 2018 in to be checked out cause our start service like came on and engine light was blinking they did a diagnosed on the truck to see what the cause was well they decided to check other stuff that we didn’t ask for to be checked only but we took it in for well they cam back and said the camshaft needed t | Read Full Review4/22/2024 12:00:00 AM | Google
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★★★★★ Lisa Merta-BushaMike Majerowicz, Sales Manager, is hands down the BEST! Was so helpful, personable, and goes above and beyond. We truly appreciated his help and will be a returning customer for sure! | Read Full Review4/18/2024 12:00:00 AM | Google
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★★★★★ Carissa SlenzakI dealt with Fred at the Jeep building and explained the problems I was having with my vehicle and the problems I’ve had with a different dealership regarding the same issue. Him and the mechanics there were able to diagnose the issues in a timely manner and gave me a rundown of everything they’ve found. Would recommend this dealersh | Read Full Review4/18/2024 12:00:00 AM | Google
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★★★★★ Kelly SekeresQuick service! Great quality work! Friendly and honest staff! | Read Full Review4/18/2024 12:00:00 AM | Google
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★★★★★ jeffrey ShortTook my Jeep in for a P0300 code ( miss fire in multiple cylinders) paid almost $3,000 for the repair. I didn’t make it 3 miles before check engine light came back on. Suddenly it had new codes that it never had before today. Turned around to go back and I was told my larger than stock tires os te reason for one code. These tires hav | Read Full Review4/18/2024 12:00:00 AM | Google
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★★★★★ robert ElginMichelle is a top notch Service Rep. great service in and out as promised. Love the service department here. | Read Full Review4/17/2024 12:00:00 AM | Google
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★★★★★ Robbi ShumakerUPDATE 4/15/24 I changed my review to 5 stars because Cole, the service manager contacted me to make things right. That makes all the difference to me regarding who I will work with in the future. They have decided to pay for me to get a new Alpine sound system installed ($1399.99). That’s very kind of them. And, it’s very nice when | Read Full Review4/16/2024 12:00:00 AM | Google
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★★★★★ Shaquoia BinghamWas in and out. Booked a rental for 3 days and only needed it for 6 hours. Great service!!! | Read Full Review4/16/2024 12:00:00 AM | Google
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★★★★★ Shannon McCaffertyWonderful service department. Fantastic experience. Michele is friendly and very personable. Very easy to work with. Will continue to use AL Serra. | Read Full Review4/15/2024 12:00:00 AM | Google
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★★★★★ Robin Williams IIService department claimed to have resolved the rattling/ticking noise in my engine. Still heard the same noise before even making it home. | Read Full Review4/15/2024 12:00:00 AM | Google
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★★★★★ Michael CompeauOil change, tire rotation and headlight bulb replaced. Howard Taylor did great job kept me informed. Done in a timely manner. | Read Full Review4/14/2024 12:00:00 AM | Google
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★★★★★ Peter HawkinsTrey was awesome! I had a great customer experience! | Read Full Review4/14/2024 12:00:00 AM | Google
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★★★★★ FlushingSoccerI bought 2 cars within 4 months and planned on buying a 3rd but after talking to the sales manager Christina at Jeep Dodge, I’ll never buy another vehicle from the Al Serra group again. I was getting told all sorts of things about a warranty refund that I was supposed to get back and finally came to the point where I needed a call fr | Read Full Review4/13/2024 12:00:00 AM | Google
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★★★★★ Ronald Lee.Good service clean facilities friendly staff.Got me in and out great place | Read Full Review4/12/2024 12:00:00 AM | Google
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★★★★★ Dave ChesterJob done as expected and very happy great teamwork getting me out | Read Full Review4/11/2024 12:00:00 AM | Google
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★★★★★ Tracy MackThis 5 star review is for Andreas. He was honest and very helpful with our lease turn in. He gave me the best advice and for that I am very grateful. He went above and beyond to ensure we understood the process. Please see Andreas if you are in the market for a new car. Al Serra has a shining star. | Read Full Review4/11/2024 12:00:00 AM | Google
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★★★★★ Anthony CookIt was absolutely fantastic … Ryan was perfect and I got the truck I was looking for under what I thought I was going to have to pay for it… couldn’t go to a better place to purchase a vehicle…. | Read Full Review4/11/2024 12:00:00 AM | Google
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★★★★★ Kaitlyn JedrzejczykAlways super easy to get oil changed. Whitney was very helpful on this visit getting me quotes for tires! | Read Full Review4/10/2024 12:00:00 AM | Google
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★★★★★ Cynthia E. OsorioI just bought a car here a few weeks ago and I'm very happy with the choice I made. The service was excellent and the atmosphere was comfortable. | Read Full Review4/10/2024 12:00:00 AM | Google
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★★★★★ Alice LaPointeDon't waste your time going to other dealers who don't have a huge selection of vehicles to choose from . . . Al Serra is the only one to do business with . . . I must have done research and looked at 20 other dealerships who didn't even have any inventory. Everyone I spoke with through the process was welcoming, knowledgeable, prof | Read Full Review4/10/2024 12:00:00 AM | Google
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★★★★★ Lauren JonesGreat speedy service! Truly appreciated the shuttle service provided. Will return for ALL service needs! | Read Full Review4/9/2024 12:00:00 AM | Google
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★★★★★ Robbi ShumakerDo not get your vehicle detailed here. I got mine back, after paying $300, with a big scratch across my $1300 Alpine system screen. And, many areas of my Jeep were still very dirty. Al Serra was not at all apologetic or helpful with this issue of a scratched screen. The manager said to ask the one who installed it, how much it would | Read Full Review4/9/2024 12:00:00 AM | Google
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★★★★★ Renee Starrfast. less the hr for oil change and tire rotation | Read Full Review4/8/2024 12:00:00 AM | Google
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★★★★★ Kasey GardnerThe process of leasing my new wrangler was seamless at Al Serra Chrysler Dodge Jeep Ram! The knowledge and helpfulness of Andreas just enhanced the experience and made finding my perfect car that much easier. I am extremely happy with the easiness from start to finish of leasing my new car and would highly recommend this dealership a | Read Full Review4/7/2024 12:00:00 AM | Google
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★★★★★ Vershaunda CatronMy experience has always been excellent. My salesman Anquan Clemmons did not disappoint we was on it and went above and beyond | Read Full Review4/7/2024 12:00:00 AM | Google
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★★★★★ Amber JHORRIBLE SERVICE. They con you. Spent 3 hours waiting for an alignment and they refused to do it without 2 bolts that weren’t even on my vehicle when I BOUGHT FROM THEM!!!! 3 freaking hours for a alignment and they charged me $100 PER BOLT. THEY ARE A SCAM!!!! DO NOT COME HERE!!!!!!!! | Read Full Review4/7/2024 12:00:00 AM | Google
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★★★★★ Jennifer JinersonAlthough I love the Jeep Compass that I lease, the sales support has not be good | Read Full Review4/6/2024 12:00:00 AM | Google
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★★★★★ KimChris is extremely knowledgeable, professional, and friendly. Chris took extra time to ensure that everything that was wrong with the truck was documented correctly and fixed perfectly. He kept in contact with us through the whole process and always kept us informed. We are extremely satisfied and will be happy to work with Chris | Read Full Review4/5/2024 12:00:00 AM | Google
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★★★★★ Madonna BouchillonFred Wallace was very nice. My car was completed in a very timely manner. It was supposed to stay overnight but they got it completed before 5 so I was able to pick it up. It has a good atmosphere. | Read Full Review4/5/2024 12:00:00 AM | Google
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★★★★★ mark tGood service and friendly , car was in shop turned out really good , they did a good job on my repairs | Read Full Review4/5/2024 12:00:00 AM | Google
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★★★★★ Mark WoodsService completed quickly! Great work! Friendly people! | Read Full Review4/5/2024 12:00:00 AM | Google
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★★★★★ Thomas LillieI was in for an oil change and was able to get right in and right out. | Read Full Review4/3/2024 12:00:00 AM | Google
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★★★★★ Ashley McCollumChris at CDJR service was great. | Read Full Review4/2/2024 12:00:00 AM | Google
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★★★★★ Ben MoffetChris was very professional. And kept me updated on every step of the way. | Read Full Review4/2/2024 12:00:00 AM | Google
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★★★★★ Jen MastinMy experience at this dealership was top notch! When other dealerships wanted to keep my vehicle for 4 days just to take a look at it, Al Serra made an appointment and had a diagnosis in under an hour of my appointment time. The when the part came it I was able to make an appointment for the next day to have it fixed! Amazing service | Read Full Review4/2/2024 12:00:00 AM | Google
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★★★★★ Jeffrey DavisonSales associate Trey did a great job finding and working out the dealer trade for the vehicle we wanted. He was patient, responsive and knowledgeable answering our many questions about the vehicles. He's definitely a great asset and member of the Al Serra family! | Read Full Review4/1/2024 12:00:00 AM | Google
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★★★★★ Khader Abu-SaraChris was phenomenal in the service department. Chris informed me of any upcoming and routine maintenance for my vehicle. Chris never pressured me for any additional service or maintenance. I highly recommend visiting Al Serra Chrysler Dodge Jeep Ram for your vehicle needs. You will be in good hands and reasonable priced! | Read Full Review4/1/2024 12:00:00 AM | Google
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★★★★★ Jay MachielseI brought my vehicle in for recall work. When I returned home, I did a visual inspection of the vehicle to ensure that everything was performed correctly and discovered that all the work was not completed. When I notified them, they had me bring the vehicle right back and finished the job very quickly and professionally. Normally | Read Full Review4/1/2024 12:00:00 AM | Google
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★★★★★ Timothy Pyke2012 Journey (12 years / 127,000 + miles later) - the original alternator was not charging. Brought the vehicle to this service department / dealer, because the vehicle battery would not have lasted to go to a different Dodge service facility. Howard Taylor was the service advisor who handled the overall situation. I informed him of | Read Full Review4/1/2024 12:00:00 AM | Google
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★★★★★ Bill VanLandeghemAbsolutely amazing!! Austin has been our guy for the whole family. I won’t take my business anywhere else! | Read Full Review3/31/2024 12:00:00 AM | Google
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★★★★★ Antoinette MaxwellWent to Al Serra to determine why my radio was causing me grief. Was told it was a de-laminated radio that was causing the issue. It was determined I needed to replace the radio. Fred Wallace gave me the number to open a case to see what Jeep could do to help. Long story short, they authorized a completely new radio install at no co | Read Full Review3/31/2024 12:00:00 AM | Google
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★★★★★ Jennifer JerredChris was very friendly and explained everything to me every step of the way. Was told they wouldn’t even get to look at it until Friday, but it was ready to be picked up Thursday! Excellent customer service and fast to repair my jeep! | Read Full Review3/31/2024 12:00:00 AM | Google
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★★★★★ Michele HigdonKnowing our Jeep Compass lease would expire in a month, I stopped by Al Serra to get an idea of what was available. Austin spent more than an hour explaining all of my options and had me test drive a new Compass to see the changes. Although I was not ready to purchase that day, I will be returning next month to lease again. | Read Full Review3/29/2024 12:00:00 AM | Google
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★★★★★ Julie SScheduled oil change + tire rotation. After waiting 1.5 hours I asked for an ETA, vehicle was ready within 15m. $96 was most definitely more shocking than the nearly two hour wait. | Read Full Review3/29/2024 12:00:00 AM | Google
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★★★★★ Stephanie RappuhnVery friendly, short wait and good price. | Read Full Review3/28/2024 12:00:00 AM | Google
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★★★★★ Jane SmithDeon always provided good professional service! Cole thats working in Chrysler now, not so much sad to say. He told me that it would be 48hrs for a brake job after I was already there and only taken 24hrs off work for this scheduled appt. Since then, I left a review and Cole called me back about it, I asked for his manager and was t | Read Full Review3/28/2024 12:00:00 AM | Google
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★★★★★ Joel Paladuky_yCustomer service was great. Happy with my purchase. | Read Full Review3/27/2024 12:00:00 AM | Google
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★★★★★ Ron Robertsthey did good everything was done in a quick efficient matter | Read Full Review3/27/2024 12:00:00 AM | Google
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★★★★★ Kathy MaloneLove Al Serra best people ever I will never buy a car anywhere else but here I send my family here and everywhere they treat you like family I love this place | Read Full Review3/27/2024 12:00:00 AM | Google
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★★★★★ Charles BService was completed within projected time frame. The service advisor was polite and informative. | Read Full Review3/27/2024 12:00:00 AM | Google
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★★★★★ Tamara TaylorI had a very good experience at Al Serra Service department today. Fast and friendly service. | Read Full Review3/26/2024 12:00:00 AM | Google
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★★★★★ Vanessa “QueenV” GriggsAlways a good experience when I go see Whitney at Al Serra for my oil changes and maintenance. I go to Serra’s from Fenton because they are superior to our local dealer. | Read Full Review3/26/2024 12:00:00 AM | Google
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★★★★★ Gerry SmithSteve was fantastic to work with. Highly recommend! | Read Full Review3/25/2024 12:00:00 AM | Google
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★★★★★ Brittany AndritsisFriendly staff and great experience all the way around . I highly recommend! | Read Full Review3/24/2024 12:00:00 AM | Google
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★★★★★ Ashley GrzywaczThanks Erik for the perfect new car for our growing family! | Read Full Review3/24/2024 12:00:00 AM | Google
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★★★★★ Bob McCabeTotal Professional displayed though out the buying process. From the way the sales staff was worked together, the presentation of the vehicles to look at and a beautiful showroom. I drove over 50 miles to see a vehicle here and I would recommend this dealership to anyone looking to buy a certified used vehicle! | Read Full Review3/24/2024 12:00:00 AM | Google
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★★★★★ Brooke EricksonGreat experience with the body shop! Everyone was incredibly nice and efficient. | Read Full Review3/23/2024 12:00:00 AM | Google
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★★★★★ M.G B. (MimawB)Had a great service tech but now my vehicle smells like fuel. At first I thought the service person didn't wash his hands but it's continuing to smell like gas. Now I have to bring it back I asked for an oil change tire rotation & balance they will rotate but balancing is an extra 10 bucks per tire. Plus they charge to get the mud ou | Read Full Review3/23/2024 12:00:00 AM | Google
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★★★★★ Imani BlakleyIf you’re looking to purchase a car, Nateya Tyler is the person you’re looking for! She’s very attentive and friendly to her customers. So was her trainee she had along .A little bit of kindness goes a long way! | Read Full Review3/22/2024 12:00:00 AM | Google
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★★★★★ Mark DanaI called to look at a specific Jeep I had seen online. I am about an hour away from Grand Blanc so U was connected to a sales rep Austin. He took good care of me and I was hoping to meet him, but at the end of the day they did not have the specific one we were looking for. So if anyone in that area wants to look at Chrysler, Dodge , | Read Full Review3/22/2024 12:00:00 AM | Google
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★★★★★ Mike TrstenjakThe salesperson I had was Levi Wynn and I want to personally thank him for the outstanding work that he did and went above and beyond to make sure we were completely happy with our purchase. If I could give him 100 stars I would and I will definitely come back and visit him with any vehicle needs for myself and the family. Very nice | Read Full Review3/21/2024 12:00:00 AM | Google
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★★★★★ Jessica & Todd BrownLove my Farm Truck! Just what I was looking for. | Read Full Review3/21/2024 12:00:00 AM | Google
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★★★★★ Charles BrownAbsolutely over charge artist and the place where you are just a number. $200 just for a diagnosis is absolutely insane. Took them 2 days and me just finally showing up to even get an answer. I get it that this is one of the nation's largest dealers and they don't really need my business but there is still a certain way the customer | Read Full Review3/21/2024 12:00:00 AM | Google
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★★★★★ Whois It?Fast service, in and out -- Michelle was very friendly and professional. Will be back when needed. | Read Full Review3/20/2024 12:00:00 AM | Google
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★★★★★ Blake and Diana SmithGreat price for an oil change and everyone was friendly. Took about 45 minutes. | Read Full Review3/17/2024 12:00:00 AM | Google
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★★★★★ Kessler FlemisterThe best way you can do that go by and check out yourself I can't tell you what you like and what you doing like I don't know so swing on by there and say hello | Read Full Review3/17/2024 12:00:00 AM | Google
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★★★★★ Iris McCreeRussell was pleasant, helpful, and most importantly, courteous and understanding of my needs. He listened to my concerns and what I had to say and took my concerns into consideration. Unknowing to me, understanding what my previous concerns were, he took my concerns to someone who could help me, resulting in a phone call to me after | Read Full Review3/17/2024 12:00:00 AM | Google
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★★★★★ Jeff RobertsonRandy Collick was very helpful with everything, I was in and out within a half an hour, took care of everything, top-notch sales person, I will always go back to him first for my future vehicle needs | Read Full Review3/16/2024 12:00:00 AM | Google
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★★★★★ Julianne PrincinskyTimely. Gracious about changing a scheduled appointment at the last minute. All work accomplished as requested. | Read Full Review3/15/2024 12:00:00 AM | Google
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★★★★★ Christine GodwinService department is always awesome. Whitney is always very nice and very helpful. | Read Full Review3/13/2024 12:00:00 AM | Google
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★★★★★ Joyce AlstonAl Serra is the best dealership for service they are very Professional, Chris in service was so nice and caring thank you so much | Read Full Review3/13/2024 12:00:00 AM | Google
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★★★★★ Shawn PageTook care of my needs in a timely fashion and kept me informed | Read Full Review3/13/2024 12:00:00 AM | Google
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★★★★★ Amanda MachowskiWonderful 5/5 highly recommended | Read Full Review3/9/2024 12:00:00 AM | Google
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★★★★★ TonyMichele was exceptional. She was friendly and checked me in quickly. The service was completed before the expected time. | Read Full Review3/9/2024 12:00:00 AM | Google
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★★★★★ Andrea A.I got an oil change and it was very quick, they get me in and out in no time. Much thanks:) | Read Full Review3/9/2024 12:00:00 AM | Google
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★★★★★ Mark MattinglyThis was my first service on a new car here. There was also the repair on a recall item. They got the car in and finished everything in a couple hours. I was happy not to have to wait on my car for half of the day | Read Full Review3/8/2024 12:00:00 AM | Google
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★★★★★ Anthony BranchGreat customer service, very timely and transparent. | Read Full Review3/8/2024 12:00:00 AM | Google
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★★★★★ Jorgina Rubin03-08-2024. Russell and Cole have been great to work with. Over the past year (2023) I have had extensive service to both of my JEEP's. They has gotten to know me and my vehichles well. Cole reminded me of my warrany and has saved me thousands of dollars. Russell always researches options that best work for me. I prefer consistenc | Read Full Review3/7/2024 12:00:00 AM | Google
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★★★★★ Diane ThomGood service, less time than expected. Very friendly. Would recommend the service department. | Read Full Review3/6/2024 12:00:00 AM | Google
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★★★★★ jeff cregarChris and Matt are really good people . People you can trust to get your vehicle fixed and in a timely manner.Matt perry is highly recommended for all your mopar repairs. | Read Full Review3/6/2024 12:00:00 AM | Google
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★★★★★ Whitney BachmanAdam Sharp was the best salesmen and made the buying process easier than ever imagined. | Read Full Review3/6/2024 12:00:00 AM | Google
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★★★★★ Ashlee ShenkGreat service department!! I dropped my car off the night before and received a text first thing in the morning letting me know they had received my car and informed me I could ask any needed questions through out the process. I asked them to please let me know if my warranty covered said repair or not and how much it would cost if I | Read Full Review3/6/2024 12:00:00 AM | Google
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★★★★★ Iris McCreeI came in for an oil change and leak. Russell was pleasant to work with. However I’m not particularly pleased with how service operates at this Jeep dealership. I’ve learned that when an appointment is made for “a leak”, it’s an appointment time to drop off the vehicle, only. From there you have to leave your car and the tech will ge | Read Full Review3/6/2024 12:00:00 AM | Google
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★★★★★ Margaret KlimowiczThis review is only for the Serra Body Shop. As for work on the outside of car, looked as good as when I orginally picked up. The inside needed touch up from body work. But when it comes to duration which they had it, it was a total nightmare. Took in on January 16, did not start touching base till first of February. At initial turn | Read Full Review3/6/2024 12:00:00 AM | Google
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★★★★★ Lori RathbunOur Al Serra Body Shop experience was nothing short of EXCELLENT in every capacity. Matt was great to work with and our cars - yes cars - were repaired to above standard condition. Not only did they complete the body work we needed, when we picked up our car they had both been cleaned inside which was a very pleasant surprise. At the | Read Full Review3/5/2024 12:00:00 AM | Google
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★★★★★ Will OginskyFred made the service to my truck easy , fast, and friendly!! | Read Full Review3/5/2024 12:00:00 AM | Google
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★★★★★ Rob ZChris did a great job start to finish with communication and assistance with warranty coverage. | Read Full Review3/5/2024 12:00:00 AM | Google
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★★★★★ Kris WindsorThey took care of me and got the job done fast???????????? | Read Full Review3/3/2024 12:00:00 AM | Google
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★★★★★ Shelby SeekampI stopped in on a Saturday with little hope that I’d be able to have maintenance work completed since I know how busy service departments are, especially when it comes to short notice requests. Chris was able to accommodate me with ease and got my Jeep serviced quickly! I’m very impressed with the service department and how seemlessl | Read Full Review3/3/2024 12:00:00 AM | Google
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★★★★★ Charles RonkI don't live around Grand Blanc anymore. So, I can't speak for the service department. The sales team I have worked with has been very helpful. With fair prices and excellent service. This was my third purchase from Al Serra and I wouldn't hesitate to return. | Read Full Review2/26/2024 12:00:00 AM | Google
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★★★★★ Milca FloresHola, la verdad q su atención fue excelente, el dealer Adam, muy atento y comprensivo a todas mis dudas, respuestas exactas y claras, muy competente y gracias por su atención y paciencia. | Read Full Review2/25/2024 12:00:00 AM | Google
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★★★★★ Antonio DavieI truly appreciated the great experience that I had received from Randy. Randy made the purchasing process very easy and informative. Randy was very thorough in explaining my purchasing options. Randy is a superstar! I truly appreciate everything he has done for me. | Read Full Review2/25/2024 12:00:00 AM | Google
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★★★★★ Margo AaslandTook 27 days to get a windshield wiper motor for 2016 Jeep Cherokee Trail Hawk! They had my jeep 27 days! Service department great, parts department terrible! They said 3 days and it would come and part didn’t! Part arrived same day I got the jeep back. | Read Full Review2/25/2024 12:00:00 AM | Google
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★★★★★ Timothy Pyke2012 Journey (12 years / 127,000 + miles later) - the original alternator was not charging. Brought the vehicle to this service department / dealer, because the vehicle battery would not have lasted to go to a different Dodge service facility. Howard Taylor was the service advisor who handled the overall situation. I informed him of | Read Full Review2/22/2024 12:00:00 AM | Google
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★★★★★ Kristi WrightAfter being misdiagnosed by 2 other shops, and being without a vehicle for a week, AL Serra got the job done!! Very pleasant to speak to. I will continue bringing my vehicle here! | Read Full Review2/22/2024 12:00:00 AM | Google
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★★★★★ Ken GatesFriendly.. Courteous.. Professional.. Thank You!!! | Read Full Review2/21/2024 12:00:00 AM | Google
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★★★★★ Chris CarmanyGreat place to take your vehicles! | Read Full Review2/17/2024 12:00:00 AM | Google
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★★★★★ Kristin CourtneyFrom the service department to my salesman, my young kids and I were well taken care of throughout my entire visit. The service department helped me take the car seats out of my vehicle and my salesman helped me put them into my loaner. Attention detail like this made all the difference for me while trying to manage my children and g | Read Full Review2/16/2024 12:00:00 AM | Google
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★★★★★ Peggy Van EckouteFred Wallace service advisor was great he took care of everything. Had to have warranty work done. It was done in a timely manner. | Read Full Review2/16/2024 12:00:00 AM | Google
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★★★★★ Michael CashmanGreat service with energetic people. Thanks. | Read Full Review2/16/2024 12:00:00 AM | Google
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★★★★★ Larry ArrolI've brought my vehicles for oil changes to Al Serra Chrysler for 20+ years. Today i was informed that they tripled the price of an oil change and if i wanted my tires rotated, it would combine to over $90. Sorry, the price of oil hasn't gone up that much, and inflation isnt 300%. Those prices are usurious. While I've not had anythin | Read Full Review2/16/2024 12:00:00 AM | Google
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★★★★★ Justin CardBrought it in a month ago and had the top end of the motor worked on, both cam shafts replaced and a few other things. I brought it back up to have the transmission looked at and possibly the trans fuid changed because it is shifting really rough. They told me the MAP sensor is bad never looked at the trans, then charged me a diagnos | Read Full Review2/15/2024 12:00:00 AM | Google
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★★★★★ Shere MckayI was hit in a parking lot and had damage to my door and front panel. The body shop did a wonderful job making it look like nothing happened at all! They even did a little detailing ! Thank you ! | Read Full Review2/12/2024 12:00:00 AM | Google
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★★★★★ Michael St.louisOutstanding! I highly recommend Lacy, this was one of the easiest vehicle purchases I have made at any dealership.. Zero pressure, honest, and very friendly personality. | Read Full Review2/12/2024 12:00:00 AM | Google
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★★★★★ Carolyn ClemonsThe service was great this visit. The young man who assisted me did a phenomenal job! | Read Full Review2/11/2024 12:00:00 AM | Google
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★★★★★ Andy AlgerNick Bishop has been out trusted Salesman for years! He is very knowledgeable, patient and funny! You won't be disappointed by calling on Nick! | Read Full Review2/11/2024 12:00:00 AM | Google
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★★★★★ kristy tessmerI brought in a jeep after replacing what I thought were adaptive headlights to be calibrated. They were aftermarket and said they were adaptive, but were not. The guys in the service department were gracious and kind when they let me know. It still cost 200 bucks because they had to pull em to find that out but labor is labor and it | Read Full Review2/11/2024 12:00:00 AM | Google
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★★★★★ Robert IvanWorst service I ever had will tell everyone to stay away | Read Full Review2/11/2024 12:00:00 AM | Google
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★★★★★ Dennis RVehicle was fixed in a timely manner | Read Full Review2/10/2024 12:00:00 AM | Google
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★★★★★ Christopher MooreI asked how much the oil change was and was told I 64.94. I guess that was ok. However I was not told this did not include labor and tax which I thought was included in the price given when I asked. Total bill was 74.38 with tax and labor. With that being said I will not be coming back anytime soon for an oil change there. I had | Read Full Review2/10/2024 12:00:00 AM | Google
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★★★★★ Lori RussellHaven't purchased a vehicle, but PreOwned sales personnel are friendly and low pressure. | Read Full Review2/8/2024 12:00:00 AM | Google
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★★★★★ tlhbubbaThank you Howard for your service at Al Serra. My jeep is running great now. My only complaint is, I wouldn’t think that a jeep with only 23000 miles you shouldn’t have to put $705.00 into it. | Read Full Review2/8/2024 12:00:00 AM | Google
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★★★★★ Susan TheakstonI've always worked with Fred Wallace, and the bar is set high...today I worked with someone else who didn't measure up... | Read Full Review2/8/2024 12:00:00 AM | Google
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★★★★★ rolando lucioService attendant was friendly and knowledgeable | Read Full Review2/8/2024 12:00:00 AM | Google
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★★★★★ Cheryl AnguianoWasn’t able to trade in my leased Vehicle. It leaves us in a difficult position when the dealers won’t take into consideration that we need to get rid of the 1st car before getting a second | Read Full Review2/8/2024 12:00:00 AM | Google
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★★★★★ Dan JonesQuick and efficient. Michelle is very friendly and knowledgeable. | Read Full Review2/7/2024 12:00:00 AM | Google
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★★★★★ Jeff LippI will always return to Al Serra for my vehicle purchases. They’re consistent with being up front and honest with trade evaluations while beating all other dealerships in the region. Don’t waste your time going to Detroit. If you need a vehicle and want a salesman that will do everything possible to get you the best deal that mee | Read Full Review2/7/2024 12:00:00 AM | Google
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★★★★★ Savannah MayhewQuick service, kept me updated on the progress of my vehicle | Read Full Review2/7/2024 12:00:00 AM | Google
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★★★★★ Charlene StofcheckRandy was great! The process was smooth. The best and easiest truck buying experience I have ever had. | Read Full Review2/5/2024 12:00:00 AM | Google
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★★★★★ Maria LessnauKevin Y is absolutely the best. He is professional, knowledgeable and meets our needs. So happy to do business w him. | Read Full Review2/5/2024 12:00:00 AM | Google
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★★★★★ Bob NicholsGreat service. I had made an appointment for an oil change and tire rotation. They also identified a software update that needed to be done. It took about an hour for everything. They started the work immediately. | Read Full Review2/5/2024 12:00:00 AM | Google
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★★★★★ Joe DavisVery communicative prompt service would be happy to return. | Read Full Review2/5/2024 12:00:00 AM | Google
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★★★★★ Jere HansardChris listened and got my car fixed. Thank you Chris. | Read Full Review2/4/2024 12:00:00 AM | Google
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★★★★★ Kimberly WendtI brought my 3/4 ton ram cummins in for electrical issues. Fast easy appointment time. Kept my truck an exceptable time frame. Michele was easy to work with. My tech was well skilled. Found problem and fixed it. Didnt charge for parts I didn't need. | Read Full Review2/2/2024 12:00:00 AM | Google
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★★★★★ Terry ArnoldI was not happy with the staff assisting me , was told that something under the hood was gonna have problems. When ask he wanted to charge me to tell me what the problem was the 2days later my car would not start to learn I needed a new battery ???? | Read Full Review2/2/2024 12:00:00 AM | Google
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★★★★★ T BillsWith no appointment, I stopped at AS Jeep to see about an oil change and tire rotation. Russell Williams was very professional, helpful, and friendly. I was able to get right in. He said it would take @1 hour - 1hour, 15 minutes. Very surprised when my vehicle was ready at the 45 minute mark!! Tech Jonathan Walker took good care of | Read Full Review2/1/2024 12:00:00 AM | Google
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★★★★★ Dorrell BittingerBrought my RAM 1500 in for an electrical no charge issue. No fault was registered. I gave 4 pictures of low voltage and almost dead battery from a road trip of 200miles. Truck was working ok when I brought to service. Service analyst treated me like I did not know what was going on. Told me all things technician did, none of which a | Read Full Review2/1/2024 12:00:00 AM | Google
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★★★★★ Andrew StarrI will not be returning to Al Serra. Not to have either of my vehicles serviced and certainly not to give them business when I elect to buy new vehicles. Brought my truck in for a check engine light issue. Setup an appointment a few days in advance and despite having a 9am morning appointment they did not contact with with any inf | Read Full Review2/1/2024 12:00:00 AM | Google
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★★★★★ Marchristin MooreTook care of my Mini Van very professional. I always go here for my oil changes!!! My last experience wasn't so great the service writer wasn't pleasant she didn't even offer a to have the mechanics look at my abs light | Read Full Review1/31/2024 12:00:00 AM | Google
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★★★★★ Leslie A. CooperChris my service writer is the best! Super helpful, answered every question and is patient . Awesome experience. | Read Full Review1/31/2024 12:00:00 AM | Google
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★★★★★ Eric CarlineGot me in on time for my appointment for an oil change. Informed me on what services should be done but no hassle to do them now just did the oil change, got it done in 20 mins at a fair price. | Read Full Review1/30/2024 12:00:00 AM | Google
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★★★★★ Darrell CallahanFrank Foster is the best to work with friendly and very knowledgeable thank you Frank!!!!! | Read Full Review1/30/2024 12:00:00 AM | Google
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★★★★★ Monica CaldwellMy vehicle gets all its repairs through Al Serra. It usually goes great but the last time I went they wasn’t clear on how much money I will be out of upfront. She discuss what they will be doing to my vehicle, but she did not discuss the pricing that is a HUGE problem because it’s usually HUGE price at the end. | Read Full Review1/30/2024 12:00:00 AM | Google
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★★★★★ THOMAS BINASIOAl Serra Jeep personnel were professional, helpful, and timely with my service visit. The courtesy shuttle took me door to door with friendly drivers. | Read Full Review1/29/2024 12:00:00 AM | Google
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★★★★★ Nick MeyersDidn’t care for the service writer at all. Had an appointment made and they didn’t stand by it. The lady was not nice at all. Will not be bring my truck back | Read Full Review1/29/2024 12:00:00 AM | Google
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★★★★★ Tameka PritchettI had a great experience getting my oil change at Al Serra Jeep Chrysler. They were fast and customer service was great. | Read Full Review1/28/2024 12:00:00 AM | Google
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★★★★★ Brian EasonWhile the service was really good and were kept in the loop as to what was going on, the final price was pretty hefty for what was done. I know dealerships are more expensive but I was not expecting the price I got. In the end, the car was fixed and is running like it should. | Read Full Review1/27/2024 12:00:00 AM | Google
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★★★★★ DYGIE FILMSThey were happy to help and very friendly! | Read Full Review1/27/2024 12:00:00 AM | Google
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★★★★★ Suzie WrightHad a great experience. Nick was great. We will be back. | Read Full Review1/27/2024 12:00:00 AM | Google
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★★★★★ Jill FrechetteI always ask for Fred because of his great customer service. Always friendly and helpful | Read Full Review1/27/2024 12:00:00 AM | Google
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★★★★★ Ron BSerra CJDR is the best wish they had more Jeep stores | Read Full Review1/24/2024 12:00:00 AM | Google
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★★★★★ Porshe HoustonThe salesman Levi was so helpful & very nice that’s for helping find my dream car I love it. Will be send people to you. | Read Full Review1/24/2024 12:00:00 AM | Google
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★★★★★ paige harrimanColin was great super nice and helpful | Read Full Review1/23/2024 12:00:00 AM | Google
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★★★★★ Ryan HazardGot me right in and back on the road quickly. Thanks again! | Read Full Review1/21/2024 12:00:00 AM | Google
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★★★★★ Cassandra GonzalesWhitney is amazing. She's always so kind when I come in. Even if she isn't assigned to me both her and Michelle make it a point to say hello to me and ask me how I've been when they see me. It's really nice to have such personal service! Thanks ladies yall rock! | Read Full Review1/21/2024 12:00:00 AM | Google
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★★★★★ JamesKro 2020I called to setup an appointment for my regular oil change. They confirmed the date, the time and the procedure but they forgot to mention THE PRICE WENT UP almost $30. A simple fair warning would've been nice before I butchered my morning only to come up short at the desk. I respect them raising they're prices but a heads up would'v | Read Full Review1/21/2024 12:00:00 AM | Google
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★★★★★ angela clappWish managers didn’t delay sales people by having meetings in the middle of the day. | Read Full Review1/20/2024 12:00:00 AM | Google
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★★★★★ Cheveze KingChris was very professional. Made the changes that were needed & got my car service in a timely manner. Amazing service | Read Full Review1/19/2024 12:00:00 AM | Google
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★★★★★ Jason HaleGreat service, Michele was friendly and helpful | Read Full Review1/19/2024 12:00:00 AM | Google
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★★★★★ Adam ThomasAlways friendly people and they get the job done! | Read Full Review1/19/2024 12:00:00 AM | Google
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★★★★★ T PointerAs always great service. Thank you ?? | Read Full Review1/19/2024 12:00:00 AM | Google
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★★★★★ Nicole AllenThe customer service I received at Al Serra was amazing. I wasn’t pleased to hear about the problem I had with my vehicle, but I’m glad they found the problem. Fred was very helpful from start to finish | Read Full Review1/19/2024 12:00:00 AM | Google
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★★★★★ Kenny MackGreat service and friendly staff. | Read Full Review1/17/2024 12:00:00 AM | Google
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★★★★★ Terri McMullenAlways a positive experience at Al Serra. I can get an appointment that works with my schedule. Easy in and out. | Read Full Review1/17/2024 12:00:00 AM | Google
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★★★★★ david cooperThis place is awesome the service is great and Wendy at write up desk is the best there | Read Full Review1/17/2024 12:00:00 AM | Google
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★★★★★ Jeff LGreat store if you have warranty work or want to get an oil change. Anything else I encourage you to seek a mechanic elsewhere as the labor rate is just south of $200/hr. | Read Full Review1/17/2024 12:00:00 AM | Google
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★★★★★ Kevin KatoChris is the best service advisor that I have worked with | Read Full Review1/15/2024 12:00:00 AM | Google
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★★★★★ James MapleyExcellent customer service. Thank you for keeping me posted every step of the way. | Read Full Review1/15/2024 12:00:00 AM | Google
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★★★★★ Johnnie DavisVery professional We'll go back. | Read Full Review1/11/2024 12:00:00 AM | Google
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★★★★★ Marie PsenskiWas beyond pleased with Chris’s work ethic. Very helpful and good at his job. Spoke with Cole as well and he explained unusual situation. Wouldn’t think twice about using Al Serra in the future. | Read Full Review1/11/2024 12:00:00 AM | Google
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★★★★★ Brett LarsenTop notch service. The car was done even before the scheduled appointment ?? | Read Full Review1/11/2024 12:00:00 AM | Google
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★★★★★ Kenneth AbramsMichele V. kept me up to date as my car was being serviced! | Read Full Review1/11/2024 12:00:00 AM | Google
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★★★★★ Barbara Hanser2 stars only because sales department was great when I bought a equinox little over a year ago. They gave me a very fair trade in on my truck. I was very pleased. I talked them up to people I know. Suggested them to others who wanted to buy/trade a vehicle. The service department on the other hand is horrible! Took my jeep in for ser | Read Full Review1/9/2024 12:00:00 AM | Google
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★★★★★ TjbsmwYou make an appointment to have something looked at and they want you to leave it with them for 1 -2 dayd before they will look at it | Read Full Review1/9/2024 12:00:00 AM | DealerRater
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★★★★★ Charlotte ShannonTony Naylor did an awesome job on my new purchase. He went above and beyond to help my husband and myself get the Jeep I wanted. It was a great experience felt like a friend was helping us. Awesome job. | Read Full Review1/8/2024 12:00:00 AM | Google
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★★★★★ Jim PurvesGreat experience! It was a simple, easy, and transparent sale. | Read Full Review1/8/2024 12:00:00 AM | Google
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★★★★★ John LippThank you to Erik for making my car buying experience quick and easy. Would recommend him to anyone looking for a vehicle | Read Full Review1/6/2024 12:00:00 AM | Google
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★★★★★ Zabrina DavisonThe communication from the time I called to have my vehicle serviced to the completion was Excellent. I appreciate how the technician and the service representatives communicated with me each service needed or recommended. There was no pressure to accept the recommended services on my vehicle. I was very satisfied with the service | Read Full Review1/5/2024 12:00:00 AM | Google
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★★★★★ Michael JohnsonAwesome service. Chris was exceptional! Took great care of me! | Read Full Review1/5/2024 12:00:00 AM | Google
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★★★★★ Ryan FischerFor the most part, the service has been phenomenal. | Read Full Review1/5/2024 12:00:00 AM | Google
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★★★★★ Dave ChesterJob done as expected and very happy | Read Full Review1/4/2024 12:00:00 AM | Google
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★★★★★ The PhilzoneThey lied about my jeep having stripped lug nuts, they wanted to charge me $220.00 to replace them. I drove home and spun them off with a breaker bar, and then by hand. Every time I go there for an oil change it still reflects I have stripped lug nuts. The service manager flat out lied. Talked to the owner, did nothing. | Read Full Review1/4/2024 12:00:00 AM | Google
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★★★★★ robert ElginHoward is a top notch Service Rep. great service in and out as promised. | Read Full Review1/2/2024 12:00:00 AM | Google
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★★★★★ Alison TAl Serra always is able to provide us with a vehicle that suits our needs . They are efficient, friendly and reasonable. Austin was great to work with ! | Read Full Review1/2/2024 12:00:00 AM | Google
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★★★★★ Lou FecherThank you to all the employees at Al Serra Chrysler Dodge Jeep Ram Service! Once again they are the BEST! | Read Full Review12/31/2023 12:00:00 AM | Google
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★★★★★ Dawn PoliskieOur salesman, Trey Edwards (Chrysler/Jeep/Dodge) was knowledgeable, helpful, and patient...overall great to work with! He helped make my daughter's first new car buying experience easy and stress free. I would absolutely recommend him! | Read Full Review12/30/2023 12:00:00 AM | Google
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★★★★★ Bob BooherCompleted service as expected and on time | Read Full Review12/30/2023 12:00:00 AM | Google
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★★★★★ Dan TaborIt was the best experience ever buying a new vehicle! Andreas was top notch! | Read Full Review12/30/2023 12:00:00 AM | Google
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★★★★★ Michelle ContrerasCheck engine light came on again today. This is the 3rd time in the last few months. I just picked up my dodge charger 2 weeks ago, which was the second visit. Had to wait for a part to arrive so my car was there almost 7 weeks. Today when I start my car the check engine light came on again, so apparently the issue was not taken care | Read Full Review12/30/2023 12:00:00 AM | Google
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★★★★★ Fivebelow YTToby McLean was very helpful and has great customer service! | Read Full Review12/29/2023 12:00:00 AM | Google
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★★★★★ Matt CourtneyGreat experience with new sales, Steve Carnes in particular. Professional, communicative, and a genuine listener. Will be back! | Read Full Review12/28/2023 12:00:00 AM | Google
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★★★★★ Chris GaussExcellent experience with straight forward pricing. Steve was exceptional | Read Full Review12/27/2023 12:00:00 AM | Google
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★★★★★ Pamela FrenchTreated me with respect and were prompt with service. | Read Full Review12/27/2023 12:00:00 AM | Google
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★★★★★ Jason ETony Naylor is an amazing sales consultant. He went above and beyond for us. Everything went smoothly, he answered any and all questions. He made us feel like family. If you are in the market for a new or used car/truck seek him out! You won’t find a more attentive sales consultant. | Read Full Review12/27/2023 12:00:00 AM | Google
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★★★★★ Kelly DanielBest oil change experience I’ve ever had from a dealership | Read Full Review12/27/2023 12:00:00 AM | Google
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★★★★★ Paige DeneenHoward at the Jeep store helped me get my vehicle in quick and get my issue diagnosed and fixed all within a day! He’s great to work with each and everytime I have been there. I have recommended him to several other people all who have had equally great experiences! | Read Full Review12/25/2023 12:00:00 AM | Google
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★★★★★ Don PfeifferFred was super helpful and friendly. | Read Full Review12/25/2023 12:00:00 AM | Google
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★★★★★ Glen RodgersVery professional and patient. | Read Full Review12/23/2023 12:00:00 AM | Google
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★★★★★ Katie bellSlowest service ever. I went to get an oil change and I was here for two and a half hours. People who dropped their car off after me left before I did. Usually impressed with Al Serra not this time and will not be getting service done here again. | Read Full Review12/23/2023 12:00:00 AM | Google
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★★★★★ Dan JonesQuick and efficient. Whitney is very friendly and knowledgeable. | Read Full Review12/22/2023 12:00:00 AM | Google
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★★★★★ Jes HaddenI am thrilled with my Jeep! It was in an auto accident and they took great care of me! Thank you Matt! You were awesome to deal with! I was that customer that called a few times to see how things were going! I appreciate your patients! Very happy! | Read Full Review12/22/2023 12:00:00 AM | Google
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★★★★★ adam millerEasy and convenient trade in and lease of a new vehicle . Absolutely zero complaints ! | Read Full Review12/22/2023 12:00:00 AM | Google
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★★★★★ David MechemI was very disappointed with my last appointment at La Fontaine Jeep dealership, so I figured I would give Al Serra a try. It's very easy to schedule. Service was performed in a timely manner. Staff was very polite, thorough. I will definitely be back. | Read Full Review12/22/2023 12:00:00 AM | Google
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★★★★★ Brigitte ThomasI have no comment my car wasn’t serviced | Read Full Review12/22/2023 12:00:00 AM | Google
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★★★★★ Scott OberskiEasy drop off and was notified when the repairs were completed. | Read Full Review12/20/2023 12:00:00 AM | Google
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★★★★★ NashI checked the oil stick the day after my oil change along with having my filters changed. The oil from the stick was dirty. They did not put any power steering fluid in my vehicle, there is none visible in the tube. The day after my service my car started a loud whining noise. I am so disappointed in this service! | Read Full Review12/19/2023 12:00:00 AM | Google
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★★★★★ Greg mckayVery friendly and helpful. Not pushing any service or repairs at me. Let me decide what I wanted done. | Read Full Review12/18/2023 12:00:00 AM | Google
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★★★★★ jan domenickEveryone was very friendly and very helpful. They did a great job and even cleaned my car inside and out. | Read Full Review12/18/2023 12:00:00 AM | Google
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★★★★★ Shelly VosickWe had our van worked on 3 months ago. They called and said it was done and it'd be 900 dollars. I asked what did you find wrong with it. They said they didn't identify the problem. It missed 1 way on the way home and then the problem happened 3 months later. We took it to a different shop this weekend and 190 dollars later we did fi | Read Full Review12/18/2023 12:00:00 AM | Google
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★★★★★ Rose EsmacherAndreas was awesome! We got the exact truck we were hoping for, with a few extra bells and whistles, and he worked with us to make it happen within our planned budget. Andreas was knowledgeable about all aspects of the truck, taking time to explain some the features I wasn't familiar with. He explained every step of the process and | Read Full Review12/17/2023 12:00:00 AM | Google
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★★★★★ Alexis GarzaToby McLean was great to work with. Knowledgeable, prompt and responsive, he made the process very smooth. | Read Full Review12/16/2023 12:00:00 AM | Google
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★★★★★ Karen IrishPrompt service Pleasant waiting area Pleasant shuttle driver | Read Full Review12/16/2023 12:00:00 AM | Google
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★★★★★ Abigail BarkerOver all good experience, Colin was helpful and encouraging through the process! | Read Full Review12/14/2023 12:00:00 AM | Google
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★★★★★ Tim LevinI would not use this location for any service to my RAM again. This was my 1st, and my last. I dropped my truck off on Tuesday. Friday I had to call to find out the status. They had my phone numbers switched and couldn't call. She gave me a quote for $1196 to repair broken air dam and replace fuel tank pressure sensor. I ok'd the wor | Read Full Review12/14/2023 12:00:00 AM | Google
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★★★★★ Charles Brown Jr.I received excellent service from Steve Carnes.He was very helpful and answered all my questions. He didn’t rush me into buying the Dodge Hornet as it took some time to complete the process.I would highly recommend Steve to any friends and family members. | Read Full Review12/13/2023 12:00:00 AM | Google
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★★★★★ Andrew Emma SaarelaEric was easy going, knowledgeable, and honest. Happy with the car, price, and service | Read Full Review12/13/2023 12:00:00 AM | Google
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★★★★★ jacqueline nogaAwesome, quick, fast, professional and kind | Read Full Review12/12/2023 12:00:00 AM | Google
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★★★★★ William MagersAlways friendly and quality service. Whitney does a great job with customers. The service cost was the lowest among dealerships and car repair shops to change transfer and differential case oils. | Read Full Review12/12/2023 12:00:00 AM | Google
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★★★★★ Marie StandoakWhitney Palmer took excellent care of me | Read Full Review12/12/2023 12:00:00 AM | Google
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★★★★★ Ronald PayneFred Wallace is great to work with, knowledgeable and very professional. | Read Full Review12/12/2023 12:00:00 AM | Google
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★★★★★ tweezy4079Service advisor didn’t inform car porter I had an aftermarket alarm, so they lock my keys in the car. Didn’t bother calling to see if I had the spare fob which I did so they cut a new key without informing until I came to pick up vehicle. Just bad communication skills I will not be coming back. | Read Full Review12/12/2023 12:00:00 AM | Google
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★★★★★ Lauren ElizabethMy family has been a customer of Al Serra for the last 40 + years. Always satisfied with the service we receive. | Read Full Review12/11/2023 12:00:00 AM | Google
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★★★★★ Laurie PetoI have had nothings but a positive experience working with the team at Al Serra in Grand Blanc Michigan. I would highly recommend them to everyone. | Read Full Review12/10/2023 12:00:00 AM | Google
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★★★★★ Qiana TownsIt's been a while since I last visited Al Serra Grand Blanc for service When my dealer retired, I slowly moved on to other dealerships. However, I decided to return for an oil change on two of our vehicles and I was very pleased with my service. Whitney in Jeep service and John in Chevrolet were prompt, kind, and detailed. It surprin | Read Full Review12/9/2023 12:00:00 AM | Google
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★★★★★ Doug PetersonAwesome job Whitney was great very helpful and the job was done a few days before I expected it. Thank you so much. | Read Full Review12/9/2023 12:00:00 AM | Google
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★★★★★ Sara StandardFast friendly service! Price was great too | Read Full Review12/8/2023 12:00:00 AM | Google
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★★★★★ Debbie StewartThat was the best experience ever got to love Pete and Johnny they're the best | Read Full Review12/8/2023 12:00:00 AM | Google
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★★★★★ Krista MeyerLong story short, I had to bring my car in 2 different times for a recall & repair work. Both times, had to leave my car for multiple days without a loaner. Not sure how they expect you to go days without a car when you have a job, kids, life, etc. But I will not be returning to this dealership. | Read Full Review12/8/2023 12:00:00 AM | Google
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★★★★★ Andrea ChandlerI bought a 2021Jeep in October. I noticed that the AC makes a weird noise and that the tires needed to be replaced. They said that the AC was fine, it isn’t and that they would replace two tires for free but not all 4. This is a 4x4 and all should be done at once. I was desperate to get into a car and purchased the vehicle. I was a | Read Full Review12/8/2023 12:00:00 AM | Google
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★★★★★ Mike GidelskiGreat experience with Levi and the sales manger! | Read Full Review12/4/2023 12:00:00 AM | Google
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★★★★★ Chris GI was having warrantee repairs done. They told me I needed addition work. Spark plugs needed to be replaced at a cost of $233. The next day I call back to so ok change them. They changed to cost to $432. This will be my last time having work done there. | Read Full Review12/4/2023 12:00:00 AM | Google
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★★★★★ Tamara RobinsService was great m, place was very clean and service guy was awesome | Read Full Review12/3/2023 12:00:00 AM | Google
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★★★★★ Tracy GarfiThe fact that they don't tell you when they set the appointment for your vehicle to come in, it could be 2 to 3 days before they even get to. It is irritating to find out when you get there, not to mention the automatic $273 that they charge you just to take it in and look at it grant it. It goes towards repairs but if it were someth | Read Full Review12/2/2023 12:00:00 AM | Google
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★★★★★ Jason LaCelleVery good. Fixed properly. Would use again | Read Full Review12/1/2023 12:00:00 AM | Google
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★★★★★ vikki lasotaBreanna my service writer went above and beyond in keeping me informed. She was professional and timely. | Read Full Review11/30/2023 12:00:00 AM | Google
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★★★★★ Michael St.louisOutstanding! I highly recommend her, this was one of the easiest vehicle purchases I have made at any dealership.. Zero pressure, honest, and very friendly personality. | Read Full Review11/30/2023 12:00:00 AM | Google
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★★★★★ Jeff ParisiTook my vehicle in to install a Chrysler component on my vehicle and they were unwilling to do it because it wasn't purchased directly through them. I informed them this is was a gift given to me from my girlfriend that she was able to acquire directly from Chrysler through her son, they still felt that it was not an option to take c | Read Full Review11/30/2023 12:00:00 AM | Google
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★★★★★ Chelle KeelyScheduled an appointment for Saturday at 9:30am. Arrived on time issues to be taken care of were an oil change, tire rotation and air bag warning light on. On way to appointment tire pressure warning light came on. All was discussed when I turned over my car keys. Heard nothing at all Saturday. 11:44am Monday received a text that my | Read Full Review11/28/2023 12:00:00 AM | Google
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★★★★★ Anna NephMichele at CDJR service was absolutely amazing! She was kind, polite, prompt and helpful. She also gave me plenty of updates and was timely with her responses and keeping me in the know! I would definitely go back to her again! | Read Full Review11/27/2023 12:00:00 AM | Google
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★★★★★ Ilir LajcajA+ experience. Drove 50 miles for a specific vehicle, well worth it and would highly suggest. | Read Full Review11/27/2023 12:00:00 AM | Google
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★★★★★ Theresa CarterMy only concern was that I was told they would call about my car but instead sent a text which made me have to call them them wait for a return call. Why ask for a phone number and say you will call then text | Read Full Review11/27/2023 12:00:00 AM | Google
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★★★★★ Tammie GolidyI was greeted with friendly smiles picking up my car! | Read Full Review11/24/2023 12:00:00 AM | Google
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★★★★★ P. Cool2024 Jlu hardtop purchase and install, turned out flawless. | Read Full Review11/22/2023 12:00:00 AM | Google
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★★★★★ Matt RomainCarl was fantastic, the deal was exactly as discussed over text, everything was ready for me when I got there. I'll gladly drive an hour to do business with him again. | Read Full Review11/22/2023 12:00:00 AM | Google
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★★★★★ JayRandy is terrible. I told him I only wanted a truck with the V8. He said it came with the 5.7 V8 I trusted him I bought the truck two weeks later I popped the hood and it has a V6 do not trust this dealership. | Read Full Review11/22/2023 12:00:00 AM | Google
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★★★★★ Phil SeatonTook our Grand Cherokee in for an oil change and recall. Initially told the recall would take a month to get the replacement parts, but we were pleasantly surprised when they called a week later saying it was done. Whitney was easy to work with and kept us informed through the whole process. | Read Full Review11/20/2023 12:00:00 AM | Google
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★★★★★ JayRandy is awesome! He was patient with me with finding the vehicle that I liked for the payment size. having my son there did not bother him at all he is a great guy and I would recommend him to my family and friends. Thank you Randy for helping me find my truck the truck is amazing! | Read Full Review11/20/2023 12:00:00 AM | Google
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★★★★★ Holly MillerOur sales person Lacy DuBrulle was knowledgeable and friendly. We love our new car! | Read Full Review11/20/2023 12:00:00 AM | Google
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★★★★★ JayRandy is awesome! He took his time to help me find the truck I wanted | Read Full Review11/19/2023 12:00:00 AM | Google
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★★★★★ Emily BronikowskiI just purchased a used mini van from this dealership. I am very happy with the customer service and vehicle so far. They were honest, as my husband left his wallet in the car after our test drive, were understanding as my toddler was losing his mind in the office and accommodating when a form had to be signed afterwards. We worked w | Read Full Review11/17/2023 12:00:00 AM | Google
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★★★★★ Anginette PageLacy Dubrulle was awesome! Very kind and helpful. She followed through and offered a great first experience with Al Serra. I highly recommend giving her a call! | Read Full Review11/17/2023 12:00:00 AM | Google
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★★★★★ Mark KincaidCourteous, knowledgeable service personnel made this a less painful experience indeed. Well done! | Read Full Review11/17/2023 12:00:00 AM | Google
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★★★★★ Kristen WelchAwesome customer service. Chris is great! Helpful, professional! | Read Full Review11/17/2023 12:00:00 AM | Google
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★★★★★ Steve HortonGreat service!! Between Russell at check-in and Michelle at service completion, everything was great. | Read Full Review11/17/2023 12:00:00 AM | Google
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★★★★★ Z RodgersNo more severe grinding noise but broke my bank :) | Read Full Review11/17/2023 12:00:00 AM | Google
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★★★★★ Kelsey GeerIf it wasn’t for my actual car salesman, I would never bring my car back here. I don’t leave reviews, but the fact they want you to leave your vehicle ALL day to then not even have your vehicle looked at, to then want to keep it overnight and NOT give you a loaner vehicle. Is absolutely insane. I have work, kids and a life. But they | Read Full Review11/17/2023 12:00:00 AM | Google
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★★★★★ MeisterSimple signing process, didn't try to push anything on me. My problem comes from the fact that I was told that a glass chip repair would be completed on my vehicle before purchase, including multiple messages confirming the repair, only for a couple of weeks later to have that chip not repaired and given the excuse that "it's a wierd | Read Full Review11/16/2023 12:00:00 AM | Google
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★★★★★ Scott KellyFantastic ppl, my salesman, rocked it, go see Derrick | Read Full Review11/15/2023 12:00:00 AM | Google
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★★★★★ Armando LopezGreat service and my wait time was non existent.... | Read Full Review11/14/2023 12:00:00 AM | Google
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★★★★★ doug feyersLet's schedule an appointment days in advance and dropped it off the night before, the next day they texted me to tell me they would get to it later in the afternoon or maybe even the following day. Why did I even bother making an appointment? When I asked to just give me the car back they told me that they couldn't release it becaus | Read Full Review11/14/2023 12:00:00 AM | Google
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★★★★★ andrew simonAndreas was great in the Chrysler building. Would highly recommend | Read Full Review11/13/2023 12:00:00 AM | Google
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★★★★★ Debra HargraveI was greeted immediately after walking through the door, and shown to the person I had previously made an appointment with. From start to finish, Austin listened to what I was wanting to drive. He showed me multiple vehicles, so I could make a decision I was happy with. Going to Al Serra gives you the option of changing brands all | Read Full Review11/10/2023 12:00:00 AM | Google
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★★★★★ Christopher WilderChris and Michelle made the experience perfect. They were quick, knowledgeable and super friendly. Made me feel welcome and part of the family. Company was super fast with the fix and kept me in the loop step by step from start to finish, they even finished the job within the same day so I didn't have to worry about finding rides. Sh | Read Full Review11/9/2023 12:00:00 AM | Google
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★★★★★ Janelle ProcunierEverything went well Chris was great. Came back once I was told my car was ready. Went to pick up my car and it wouldn’t start. Mechanic failed to tighten screws on the battery. Chris took care of this but very concerning they were going to let me leave the lot with out tightening the bolts on my battery | Read Full Review11/9/2023 12:00:00 AM | Google
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★★★★★ Ron LaveneI received an immediate greeting and comfortable discussion in purchasing a vehicle. The buying experience was very positive. | Read Full Review11/7/2023 12:00:00 AM | Google
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★★★★★ Keith FalkenhagenAustin, our sales associate, was awesome. He listened asked questions and helped us find the right fit for us. The experience other than Austin was well below my expectations. I am buying a 60K vehicle and none of the other people involved even spoke to me or my wife. I expect finance, the manager, someone to at least shake my hand a | Read Full Review11/7/2023 12:00:00 AM | Google
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★★★★★ James GougeMade shopping for a vehicle a good experience. Ask for Lacy she was great to work with. | Read Full Review11/7/2023 12:00:00 AM | Google
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★★★★★ Amy ZimmerFantastic service every time I have something done! | Read Full Review11/7/2023 12:00:00 AM | Google
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★★★★★ Tanner AllenAndreas got me into a really nice used Malibu, honestly the service from him was exceptional. Went over everything and made sure we were comfortable. Didn’t pressure us into doing anything. Both me and my girlfriend bought cars from him and we love em. My only complaint is the price point was almost 2k over the max of Kelly blue book | Read Full Review11/7/2023 12:00:00 AM | Google
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★★★★★ Allison MaillouxI made an appointment to get my oil changed and had to wait for a hour and a half. I could understand waiting that long if I walked in, but I had an appointment. They did give me a car wash, but I am frustrated I had to wait so long for an oil change. | Read Full Review11/7/2023 12:00:00 AM | Google
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★★★★★ Renee WhalenEverything was good except my name is spelled wrong in the system that sends the text. | Read Full Review11/6/2023 12:00:00 AM | Google
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★★★★★ anita gouldOur salesperson Andreas was knowledgeable and not pushy.We had our paperwork done and new vehicle picked up on the same day. | Read Full Review11/6/2023 12:00:00 AM | Google
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★★★★★ Julie SThe entire shopping and purchase experience is as very positive. Eric Faulkner was an excellent sales person, extremely helpful and knowledgeable. | Read Full Review11/6/2023 12:00:00 AM | Google
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★★★★★ Brian RobinettTony is the man to see if you need a u Certified used car! Absolutely Painless. No one wants to spend Saturday at the dealership, but if you have to, he is the best I have ever had the pleasure of working with in the industry! Everyone is polite, and the GM there is amazing as well. Props all around! | Read Full Review11/6/2023 12:00:00 AM | Google
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★★★★★ Nora Jean WolfeTony is a great sale person... patient and very helpful | Read Full Review11/4/2023 12:00:00 AM | Google
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★★★★★ Anna HoglinCarl is very good at what he does. I didn’t feel like he was a salesman and he made the process very quick and easy and found exactly what I was looking for. 10/10 would recommend purchasing your vehicle from Al Serra. Go see Carl Berkey for a great experience!! | Read Full Review11/4/2023 12:00:00 AM | Google
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★★★★★ sme2000Got my service done quick and im back on the road. | Read Full Review11/3/2023 12:00:00 AM | Google
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★★★★★ Nick NickThese guys are stand up and the mechanics are very knowledgeable!!! They put a whole transmission in my car in less than a week had my car back 100% satisfied with all there work and help thanks again for the great work would recommend to anyone!!! | Read Full Review11/3/2023 12:00:00 AM | Google
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★★★★★ Angela WillsDealership service is great but not happy with the vehicle | Read Full Review11/3/2023 12:00:00 AM | Google
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★★★★★ Amy McDougalQuick and professional. Had to order parts for my Jeep and it only took a couple days. I'll definitely be back. | Read Full Review11/3/2023 12:00:00 AM | Google
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★★★★★ Matthew SlaghtBrought vehicle in for repair. The communication and status updates were on point. Repair work was completed correctly. All good ?? | Read Full Review11/3/2023 12:00:00 AM | Google
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★★★★★ C GatteriDrove an hour to see a Cadillac listed with 46k miles to find out it’s currently a demo getting ragged on with over 50k and tires that I have never seen so bald in my life. What an inspection process. Then come to find out they don’t negotiate the prices. Go to a dealer that values its customers. These guys don’t. | Read Full Review11/3/2023 12:00:00 AM | Google
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★★★★★ Charles GlummTook car in for thermostat check engine light, wouldn’t fix it but told me needed $3,000 in front end work kept car for a month. When I got car back thermostat was not fixed check engine light back on that day with same problem. Would not go back. | Read Full Review11/3/2023 12:00:00 AM | Google
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★★★★★ Paula BarachRussell was very helpful with the progress of the repair on my Jeep. He is truly an asset to the Al Sera service team !?? | Read Full Review11/1/2023 12:00:00 AM | Google
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★★★★★ jrschantzMy first visit to this dealership for routine service. Staff were cordial and efficient. Suggested additional service but didn't pressure the sale. Pleasant experience. | Read Full Review11/1/2023 12:00:00 AM | Google
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★★★★★ Alaina MadisonEverything went so smoothly and it was a great experience. Drew Z. was absolutely fantastic! Highly recommend!! | Read Full Review11/1/2023 12:00:00 AM | Google
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★★★★★ Damon FranklinService has never been the best, not even been there a handful of times, mostly for recalls, but I was told since an issue couldn't be "duplicated" they couldn't correct an issue, the same issue happened this morning on my way to work, so either they didn't try hard enough or my car just doesn't wanna work while I'm only in it. A "c | Read Full Review11/1/2023 12:00:00 AM | Google
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★★★★★ Alexa LippertI had an amazing time at this dealership we were seen immediately and I got a car in that one day | Read Full Review10/30/2023 12:00:00 AM | Google
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★★★★★ Christopher MartinFound a nice vehicle today got it on hold hoping to get it tomorrow it's gonna be one for my father and me. | Read Full Review10/30/2023 12:00:00 AM | Google
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★★★★★ kelsey moyerHorrible service techs. I have been there multiple times and twice they have messed up. The first time I went in for a simple oil change and when I got home oil was leaking all over my driveway. Vehicle had to get towed back to the dealer and they had to redo it. Second time I had a water pump. I picked up the vehicle, and within a m | Read Full Review10/30/2023 12:00:00 AM | Google
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★★★★★ Don GuestWe had a great overall experience and the customer service was top-notch. | Read Full Review10/29/2023 12:00:00 AM | Google
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★★★★★ Mackenzie SequinGreat customer service, quick & efficient! | Read Full Review10/29/2023 12:00:00 AM | Google
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★★★★★ Julio LeonRenae was AMAZING!!! from the first time i met her at her desk to drop off and picking up my truck, her customer service was on point! I was amazed at how I was treated and would recommend all of my people to that body shop! Hands dwn, I rate customers service 10/10!! Renae, YOU ROCK!! P.S. they even detailed my truck for me! ?? ?? wo | Read Full Review10/28/2023 12:00:00 AM | Google
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★★★★★ Melissa ShumanSuper fast very pleasant was in and out in an hour | Read Full Review10/28/2023 12:00:00 AM | Google
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★★★★★ Rick CarrizalesChris from the Dodge service department was extremely helpful & worked with my insurance company to resolve issues for me. Would definitely recommend them!! | Read Full Review10/28/2023 12:00:00 AM | Google
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★★★★★ Steven FishI had appointment for an oil change. Everything went well. They completed the service faster than I expected. Whitney was a pleasure to work with. | Read Full Review10/28/2023 12:00:00 AM | Google
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★★★★★ P DubbsTook my jeep in for a recall and was greeted by my service representative Fred. He is very thorough and honest. I thought i needed something and he had his tech look and informed me I didn't need it. Great 5 star customer service | Read Full Review10/26/2023 12:00:00 AM | Google
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★★★★★ Michael HornGreat place for new cars or service. Staff is top notch! | Read Full Review10/26/2023 12:00:00 AM | Google
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★★★★★ Richard LopezGreat job great price I had a car wash can’t beat that for the price | Read Full Review10/24/2023 12:00:00 AM | Google
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★★★★★ Diana SaucedoMichele was very helpful and responsive and always kept me on the loop of what was getting done to my car! | Read Full Review10/24/2023 12:00:00 AM | Google
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★★★★★ Michelle ososkiI brought my vehicle in for a recall appointment. This is where I met Fred. I’m not certain what Fred’s job is at the Mopar repair area but if it’s customer service then you guys need to be aware Fred was very negative during every interaction I had with him. “Why didn’t your dealership take care of this recall before you purchased t | Read Full Review10/24/2023 12:00:00 AM | Google
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★★★★★ Rick DavisVery good service and salesman professional and courteous | Read Full Review10/23/2023 12:00:00 AM | Google
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★★★★★ Jeff BonardelliBoth items I brought my Cherokee in for were repaired. They did an excellent job tracking down the part I needed. | Read Full Review10/23/2023 12:00:00 AM | Google
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★★★★★ Christopher KvintusAmazing customer service had the vehicle I need and wanted and it was fast with great communication from everyone thank you | Read Full Review10/22/2023 12:00:00 AM | Google
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★★★★★ Gayle FrasierFriendly professional service!! | Read Full Review10/21/2023 12:00:00 AM | Google
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★★★★★ KimFred is extremely knowledgeable, professional, and friendly. We are always happy when we get to work with Fred. He keeps us informed and treats us like we are important. Thank you Fred Sincerely, Kim T. | Read Full Review10/21/2023 12:00:00 AM | Google
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★★★★★ JeffAThe service is excellent. A dealership that cares. As a family this is where we purchase all our vehicles for personal and business usage. We appreciate team Serra. | Read Full Review10/21/2023 12:00:00 AM | Google
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★★★★★ Maria HernandezI took my car for some recalls and they gave me an appointment and everything went well. They gave me a ride home while they were servicing my vehicle. Once the work was done, they brought me back to pick my vehicle up. Great service! | Read Full Review10/21/2023 12:00:00 AM | Google
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★★★★★ Jocquece GipsonNot a terrible place, just be sure to double and maybe triple check like I did before you commit to buying. I didn’t drive away in the vehicle I wanted to purchase due to the fact that I was told multiple times that something wrong with the vehicle had been taking care of. But the final day I came in to do last check and test drive b | Read Full Review10/21/2023 12:00:00 AM | Google
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★★★★★ Jennifer BadeExcellent service! Friendly and quick. Thank you!! | Read Full Review10/18/2023 12:00:00 AM | Google
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★★★★★ Jessica OuilletteKelly Herzog is fantastic to work with! | Read Full Review10/18/2023 12:00:00 AM | Google
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★★★★★ Debbie MooreVery good fast service. I do think the charge was a little high especially since I buy all my vehicles thru Serra. | Read Full Review10/18/2023 12:00:00 AM | Google
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★★★★★ Roland J. GrayFriendly RAM service advisor at Al Serra, though over three hour wait for oil and filter change, tire rotation, and software update on a scheduled appointment. Oil change tech not very thorough in cleaning up the engine compartment after filling oil. | Read Full Review10/18/2023 12:00:00 AM | Google
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★★★★★ Kyle EvonHad the front fenders that came on the jeep when I bought it replaced little bit over 3 months ago. The blinkers stopped working so I had the dealership look at it. They admitted they didn't replaced them right and want to spend almost $1,000 just for them to fix their mistake. Never will recommend this dealership or any tied to its | Read Full Review10/18/2023 12:00:00 AM | Google
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★★★★★ Richard McDanielGreat place to have your car worked on. Great price. If you want a great person to work with ask for Whitney. Dodge Chrysler service writer | Read Full Review10/17/2023 12:00:00 AM | Google
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★★★★★ Michelle GoodsonTook my JGC in for service. Got in within a few days. Service advisor Chris was great. Very professional and knowledgeable. Price for oil change and tire rotation was fair. | Read Full Review10/17/2023 12:00:00 AM | Google
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★★★★★ Greg HamiltonGreat experience! Michele in the Chrysler building did a fantastic job keeping me informed and my vehicle was done in 1 day! | Read Full Review10/17/2023 12:00:00 AM | Google
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★★★★★ Fred LongtineI made an appointment, and I had to cancel. I made another appointment and I had to cancel. The third time I made it, the appointment was great they took care of the issue in one day. Thank you very much!! | Read Full Review10/17/2023 12:00:00 AM | Google
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★★★★★ Brad MMy 2021 Durango overheated suddenly and left me stranded. I called Roadside assistance to have it towed to a dealer for warranty repair, and paid an extra $150 to have it taken to Al Serra because that's where I bought it. It was determined that a radiator hose failed and needed replaced. Seemed simple. Then the delays started. Not r | Read Full Review10/17/2023 12:00:00 AM | Google
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★★★★★ Richele LangworthyMy appt was at 10:20, it was an oil change and tire rotation. I didn’t leave till after 12. | Read Full Review10/17/2023 12:00:00 AM | Google
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★★★★★ Mo ParBrianna was great! Everything else was not. I had an 8:10 appointment to get a key fob programmed. I did not leave until 10:00!!! Key fobs bill out at 1/2 hour and only take about 10 minutes...270$ later....I had both kids with me and there are no snack machines??? Been going to Feldman dodge for years with no complaints but they did | Read Full Review10/17/2023 12:00:00 AM | Google
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★★★★★ Larry ArrolReasonable prices and excellent work! | Read Full Review10/16/2023 12:00:00 AM | Google
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★★★★★ Margo AaslandJeep repairs! Excellent service! | Read Full Review10/16/2023 12:00:00 AM | Google
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★★★★★ Michele SiemonTook care of my car quickly and completely. | Read Full Review10/16/2023 12:00:00 AM | Google
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★★★★★ Vanessa DeckerGreat service! Open line of communication, I received several updates through my car’s appointment. Very knowledgeable about the service needed (airbag light on). They were willing to try suggestions I had, too. Definitely will be going back for future service needs. | Read Full Review10/14/2023 12:00:00 AM | Google
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★★★★★ Scott RobersonI have had my truck repaired at the body shop it was not totally repaired properly had problems convincing the body shop and the service department that I had an issue with my truck it took an extra 4 months to convince them to repair it they finally did and now it's repaired mechanically I am now happy that it is fixed and over with | Read Full Review10/14/2023 12:00:00 AM | Google
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★★★★★ ZachMy service today was exceptional thanks to my service advisor Breanna. Thanks for excellent service. | Read Full Review10/13/2023 12:00:00 AM | Google
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★★★★★ Ana SchlosserAll around great service, I usually only work with one service rep, Howard is his name. I am older client so his relation ship with my car and me makes it so much better. Howard is out standing. I really trust Al Serra service for my Town and Country Touring. It means so much to me to have my car taken care of. Thank you to all at A | Read Full Review10/13/2023 12:00:00 AM | Google
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★★★★★ natasha loveMichele provided great customer service!! | Read Full Review10/13/2023 12:00:00 AM | Google
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★★★★★ Rickeysha BrownI really am happy with my service with AL Serra Chrysler Jeep in Grand Blanc. They show top notch service every visit. Russell was my tech and he was very patient and helpful. Thank you to all the staff because even the operators that pick up the phone to transfer you to the techs are even nice. 5 star | Read Full Review10/13/2023 12:00:00 AM | Google
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★★★★★ Tadow The ChairmanWas able to find most of vehicles on website represented accurately. | Read Full Review10/13/2023 12:00:00 AM | Google
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★★★★★ Robert VieuWhitney Palmer CRIS DID A GREAT JOB AND WE LOOK FORWARD TO WORKING WITH HER AGAIN | Read Full Review10/12/2023 12:00:00 AM | Google
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★★★★★ Alisa WhitmanProbably the worst experience dealing with an uneducated dealership! We bought 2 used cars as is and had to fix it within a week. Never did this guy know anything nor look at these vehicles before hand! He promised they were tested safe and wouldn’t sell things unsafe. Muffler came off the 1 car and we haven’t even had it 9 months!! | Read Full Review10/12/2023 12:00:00 AM | Google
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★★★★★ Todd KinneyKristen Smith always does a great job helping to get me into a new vehicle! | Read Full Review10/11/2023 12:00:00 AM | Google
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★★★★★ sheryl edmondsVery fast on servers. Very nice guy that helped me. ( Howerd. ). They only had my truck 24 hours. He said 48 hours. That was awsome! | Read Full Review10/11/2023 12:00:00 AM | Google
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★★★★★ Dustin BlantoMan Pete is awesome it was easy finding and buying a new car, also the mechanic shop there is amazing got my jeep in at 7am got it fixed and ready to go by 9:30am..I highly recommend al serra for purchasing a vehicle or getting repairs done | Read Full Review10/11/2023 12:00:00 AM | Google
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★★★★★ Kay SchwartzGreat diagnosis of our vehicle’s issues and all costs covered under warranty! Howard did a great job for us. | Read Full Review10/8/2023 12:00:00 AM | Google
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★★★★★ Dawn RubertStraightforward excellent customer service. AAA++ | Read Full Review10/8/2023 12:00:00 AM | Google
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★★★★★ Rick FischerVery efficient. Russell managed to get all my issues efficiently completed in a reasonable time. | Read Full Review10/7/2023 12:00:00 AM | Google
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★★★★★ KimTook my Jeep in and Russell was Great. Thanks so much!! Sincerely, Kim T. | Read Full Review10/7/2023 12:00:00 AM | Google
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★★★★★ Starlene FolcoWe love this dealership and our salesman Ryan Fohey. Lots of stock to choose from. The prices are the best around. Always friendly service from the staff. We are repeated customers. | Read Full Review10/5/2023 12:00:00 AM | Google
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★★★★★ Margaret DroncheffIt shouldn't take until lunch time to get your oil changed, but they did make good with the next one free and apologized. Greatly appreciated and accepted. | Read Full Review10/5/2023 12:00:00 AM | Google
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★★★★★ Tim DroncheffI showed up at 8:30am for my scheduled free oil change and tire rotation that came with our new jeep package and although it took to long we were given a free oil change and appology we greatly appreciate. Supper nice folks. | Read Full Review10/5/2023 12:00:00 AM | Google
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★★★★★ NormanMust have employees that just don't care in the garage. My car was soiled inside and outside with grease after I went in for a "45 minute appt to get an oil change. They had my car for 1 hour and 40 minutes. Was told on phone tire rotation was not recommended after just 6000 miles, but service writer convinced me otherwise. When I go | Read Full Review10/5/2023 12:00:00 AM | Google
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★★★★★ Norman ThompsonGreg Pratt was awesome. He made picking a vehicles simple | Read Full Review10/2/2023 12:00:00 AM | Google
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★★★★★ Eric PaulsonGreat experience! Will definitely return ?? | Read Full Review10/1/2023 12:00:00 AM | Google
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★★★★★ Bill BurkeMy salesman went above and beyond to help me get my car!!?????? His name is Eric Faulkner! Best ever!! Thank you sooo much! | Read Full Review10/1/2023 12:00:00 AM | Google
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★★★★★ Jessica AulphGreat consumer service! Got right in and out! Keep up the great work! Appreciate the quick help! | Read Full Review10/1/2023 12:00:00 AM | Google
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★★★★★ Eric ChorleyThe check in was quick and efficient. Our vehicle was done in just two days and the ability to pay online was convenient. | Read Full Review9/30/2023 12:00:00 AM | Google
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★★★★★ Marianna McdonaldAlthough I thought I chose a different dealership my experience was fantastic and I will return there again. Service was great and the service writer was very polite and helpful. | Read Full Review9/30/2023 12:00:00 AM | Google
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★★★★★ Elizabeth CurtisBrooke is a joy to work with! | Read Full Review9/30/2023 12:00:00 AM | Google
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★★★★★ Kevin RushExcellent as always. Thanks Howard and Techs. | Read Full Review9/28/2023 12:00:00 AM | Google
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★★★★★ Darlene HartwellBreanna is so professional and nice | Read Full Review9/28/2023 12:00:00 AM | Google
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★★★★★ Kelli CatrellWhitney has excellent customer service! She is kind, friendly, and always able to answer any questions. | Read Full Review9/28/2023 12:00:00 AM | Google
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★★★★★ Karl HermansonGreat people and service at AL Serra Chrysler Dodge. Can count on the job being done right. | Read Full Review9/28/2023 12:00:00 AM | Google
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★★★★★ NV2K19Very friendly and fast service. Was able to find the right car for me and sign off on it within a few days! | Read Full Review9/27/2023 12:00:00 AM | Google
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★★★★★ Jo-An SimonQuick work and excellent service. | Read Full Review9/27/2023 12:00:00 AM | Google
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★★★★★ Robbi ShumakerI took my Jeep in for an oil change today. Chris Trzasko was the service advisor. He was very professional, and very helpful with some other things I wanted checked on my Jeep. Chris was also very polite, and he kept a smile on his face the whole time he helped us. That's a biggy with me, because so many places you go, the associate | Read Full Review9/25/2023 12:00:00 AM | Google
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★★★★★ Mark TrudeauCompletely satisfied with the service provided. All cost were explained in advance and how the extended warranty works. | Read Full Review9/25/2023 12:00:00 AM | Google
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★★★★★ Kenneth PriceThe mechanic was very informative on what was wrong with my car he told me everything over the phone but after paying and receiving my paperwork the specific details weren’t on the paperwork and for 182 dollars I really expected that so I’m gonna have to follow up for that | Read Full Review9/25/2023 12:00:00 AM | Google
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★★★★★ Debbie WhitmireMy husband took my compass in for me and he was very pleased how he was treated! | Read Full Review9/23/2023 12:00:00 AM | Google
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★★★★★ Diane GallagherMy advisor Fred was extremely helpful, polite and respectful. The best customer service I've had in years. Also, thanks to the ones who worked on my car. I know it needed more than an oil change and they were able to complete all the updates I needed. | Read Full Review9/23/2023 12:00:00 AM | Google
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★★★★★ brian hugoAnother great oil change and tire rotation! | Read Full Review9/23/2023 12:00:00 AM | Google
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★★★★★ Erin LeeSales and service are great, it’s not very often you find people willing to go above and beyond. Sales and service are great, it’s not very often you find people willing to go above and beyond | Read Full Review9/22/2023 12:00:00 AM | Google
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★★★★★ William ShieldsHad an issue with my Jeep. They took care of it right away. Runs great again. | Read Full Review9/22/2023 12:00:00 AM | Google
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★★★★★ Sharon NassauGreat service! Service rep had good communication. Apologized and gave me a coupon discount when car was delayed | Read Full Review9/22/2023 12:00:00 AM | Google
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★★★★★ David DiMercurio-SmarchWe always go to Al Serra for all our vehicle purchases and most of our service needs. Our Sales Rep. Sheri M. is amazing and we’ve bought, I think four cars from her now. Recently we worked with Michelle and a few others in Jeep service for a recall on our Jeep and they were very accommodating too! | Read Full Review9/22/2023 12:00:00 AM | Google
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★★★★★ Mickey TaylorService department is always friendly and does an excellent job. I quit buying vehicles there because of a salesman attitude when I came there looking to buy a truck. I have since bought three vehicles from a different dealership. I will probably come back to your dealership for my next purchase o just won't buy from him. | Read Full Review9/22/2023 12:00:00 AM | Google
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★★★★★ David JulieKind and curious, oil change and tire rotation under 60 minutes. Good job. Thanks | Read Full Review9/22/2023 12:00:00 AM | Google
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★★★★★ cary austinFound a decent low mileage used vehicle | Read Full Review9/20/2023 12:00:00 AM | Google
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★★★★★ ernest williams jr.Always tak great care of me! | Read Full Review9/20/2023 12:00:00 AM | Google
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★★★★★ David HenkDropped my Ram off for service with Fred Wallace. He was very friendly and easy to work with. To my surprise my truck was diagnosed and repaired the same day I dropped it off. This is my second warranty repair I have done here and will continue coming back as needed because of the positive experiences I have had. | Read Full Review9/20/2023 12:00:00 AM | Google
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★★★★★ Roxanne PaquetteVery professional and highly recommend. Made the process of buying a new vehicle easy and painless. Sales lady Nateya is at the top of her game. Very pleased | Read Full Review9/20/2023 12:00:00 AM | Google
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★★★★★ John RouseThe service and assistance, is greatly appreciated! | Read Full Review9/19/2023 12:00:00 AM | Google
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★★★★★ Quise MillerIt was fairly quick and easy process | Read Full Review9/18/2023 12:00:00 AM | Google
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★★★★★ RebeccaScott Good is an excellent sales member. Both cars I bought he helped me with. The first was my first time buying a car my daughter told him what I was looking for or needed the first car he showed me was exactly what I was looking for. This time I had a list he was super fantastic and very helpful.. I will never go anywhere else. | Read Full Review9/18/2023 12:00:00 AM | Google
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★★★★★ Cyndi RoesnerAble to schedule service on Saturday which was very helpful and quick turnaround. Knowledgeable, friendly and definitely would trust to use them again. | Read Full Review9/17/2023 12:00:00 AM | Google
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★★★★★ Carolyn BruninkI was very happy with the service I received from Al Serra. From start to finish Michelle kept me updated on the progress of replacing my transmission. A big Thank you to everyone behind the scene on your hard work. | Read Full Review9/16/2023 12:00:00 AM | Google
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★★★★★ Brian WalkerHad a synthetic oil change and tire rotation was done very quick and the price and service was excellent!! | Read Full Review9/16/2023 12:00:00 AM | Google
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★★★★★ Susan HammondVery nice staff and quick service! | Read Full Review9/16/2023 12:00:00 AM | Google
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★★★★★ Edward UsewickCouldn’t be more satisfied. Thanks for everything | Read Full Review9/15/2023 12:00:00 AM | Google
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★★★★★ Joe TysickI was late for my oil change appointment but they were still able to get my Jeep done. Really appreciate it. | Read Full Review9/15/2023 12:00:00 AM | Google
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★★★★★ Scott BonacorsiGreat for service. I got an appointment the night before and they got my car in and out in just a couple hours. | Read Full Review9/15/2023 12:00:00 AM | Google
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★★★★★ Brad RisingEvery one was amazing glad I chose this place to get my new ram … | Read Full Review9/15/2023 12:00:00 AM | Google
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★★★★★ Steve HortonGreat service!! In and out within 45 minutes for a synthetic oil change, tire rotation and car wash. Can't beat that. | Read Full Review9/13/2023 12:00:00 AM | Google
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★★★★★ Cameron CummingsThe vehicle was brought in for a coolant leak. Water pump diagnosed. Two hours after bringing the vehicle home. Coolant has sprayed and leaked all over the carriage and ground. | Read Full Review9/13/2023 12:00:00 AM | Google
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★★★★★ Mark “Singing Mailman” FransioliChris was very helpful and courteous. Oil change was done in a good timely manner | Read Full Review9/13/2023 12:00:00 AM | Google
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★★★★★ Mandy RunyanSeemed to take care of my vehicle in a very timely manner. | Read Full Review9/13/2023 12:00:00 AM | Google
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★★★★★ sidney hoyleProfessional ...fast ...good service | Read Full Review9/13/2023 12:00:00 AM | Google
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★★★★★ Al BarronThe actual service as always was excellent. The problem was i was told to bring my car in on a Wednesday and my car wasn't serviced until the following Tuesday. The work was completed on Friday. I suggest a new system that alerts you via text and allows you 2hrs from the notification to bring the car in for service. It cost me $900 | Read Full Review9/13/2023 12:00:00 AM | Google
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★★★★★ Melissa HohauserThe absolute worse experience I have had at any dealership. I would not recommend anyone spend their hard earned money there. Not only did they sell me a Jeep 4XE with less than 200 miles having a ~50% oil life being ok and safe, that same vehicle died 3 times on a family road trip leaving my family and I stranded on the side of i | Read Full Review9/13/2023 12:00:00 AM | Google
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★★★★★ Jonathan ShifletteWhitney and Michelle are the greatest!!! Awesome Customer service this dealership Gets results. Thank you from the, Lagarda Family. | Read Full Review9/12/2023 12:00:00 AM | Google
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★★★★★ Melody McFallFast service! Friendly! I didn't have to leave. Checked in and 20 mins later, done! | Read Full Review9/12/2023 12:00:00 AM | Google
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★★★★★ Dawn DevereauxService was fast and the technicians were very friendly | Read Full Review9/12/2023 12:00:00 AM | Google
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★★★★★ Scott ParkerExcellent service department. Had my truck in and out in one day. | Read Full Review9/12/2023 12:00:00 AM | Google
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★★★★★ Taheia HensleyAll went well...everyone was helpful & courteous. | Read Full Review9/9/2023 12:00:00 AM | Google
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★★★★★ thelma armstrongHelpful and straightforward about what needs to be done and paid ?? | Read Full Review9/9/2023 12:00:00 AM | Google
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★★★★★ Amanda QuinnFred in service was very knowledgeable and patient when it came to helping me with my Jeep compass. I truly appreciate his time and attention to detail. | Read Full Review9/9/2023 12:00:00 AM | Google
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★★★★★ Larry HaddExcellent service. Chris was an excellent service advisor. Very helpful and informative. | Read Full Review9/9/2023 12:00:00 AM | Google
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★★★★★ KT LaFI brought my parents Jeep in for an oil change and Chris was very helpful. Service was quick! | Read Full Review9/9/2023 12:00:00 AM | Google
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★★★★★ Jason LaphamKevin Yzquierdo has our vote as the top salesman in Michigan. He is simply the best | Read Full Review9/6/2023 12:00:00 AM | Google
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★★★★★ erin kelloggI have never had a bad experience with this company. I truly appreciate all of the employees for their hard work and exceptional customer service skills. | Read Full Review9/6/2023 12:00:00 AM | Google
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★★★★★ Josh WoldBest experience in a dealership me and my wife have ever had. Ill always come back for vehicles in the future. Mr Hudy Hands made the process easy and straight forward. Thanks again | Read Full Review9/6/2023 12:00:00 AM | Google
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★★★★★ Carrie McKenzieSales person Brooke was awesome. However, I had to take it back for a better detailing as it wasn't very clean when I picked it up. Also it was making a hissing noise since I picked it up, my husband noticed it and said it wasn't right so I called Brooke. She set it up for service. This was a certified vehicle that I have only mad | Read Full Review9/6/2023 12:00:00 AM | Google
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★★★★★ Nancy ThompsonCourteous not pushy and understanding my preferences | Read Full Review9/5/2023 12:00:00 AM | Google
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★★★★★ Joseph Laurain .Thank you very much for handling your business the way youßGus everything way you folkes did Thank you .. | Read Full Review9/5/2023 12:00:00 AM | Google
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★★★★★ Emileigh DavisThey responded with updates in a timely manner. Very polite and assisting, would highly recommend them | Read Full Review9/5/2023 12:00:00 AM | Google
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★★★★★ Diane WolosonowichCruz was great!. No pressing sale, informative and patient, helpful | Read Full Review9/5/2023 12:00:00 AM | Google
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★★★★★ Katilyn TaberI purchased my new to me car today from Levi Wynn. I couldn't have asked for a better sales person. I do feel he went above and beyond to make me feel comfortable and help me find the vehicle that works best for my family. Levi was extremely patient with me and answered all of my questions making sure I wasn't leaving second guessing | Read Full Review9/2/2023 12:00:00 AM | Google
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★★★★★ Michelle AvalloneAlways a pleasure working with the service department. 5 star service always. | Read Full Review9/1/2023 12:00:00 AM | Google
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★★★★★ Shit HeadWas told 2-3 business days before they could look my vehicle when I arrived for my service appointment and was not notified of this in advance. What is the point of appointments if it takes 3 days to look at the vehicle after it’s dropped off?! Will be taking my business elsewhere. | Read Full Review9/1/2023 12:00:00 AM | Google
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★★★★★ Randy KummlerGreat friendly and prompt service!!! | Read Full Review8/30/2023 12:00:00 AM | Google
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★★★★★ john davidsonStaff great. Disappointed with appointment process. Took 8 full days to look at my car from time I dropped it off with an appointment. Staff text me daily keeping me informed. Should have shorter process between appointment and looking at vehicle or better expectation setting. Dealership doesn’t offer loaners and wants you to rent a | Read Full Review8/30/2023 12:00:00 AM | Google
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★★★★★ Crystal SheroskiEveryone was courteous however when I made the appointment I specifically asked how far behind they were for service, because last I knew it was 10 days to 3 weeks and I cannot go without a car that long. I was told if I brought it in Wednesday it would be ready Saturday. Friday late afternoon I received a text saying hopefully they | Read Full Review8/30/2023 12:00:00 AM | Google
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★★★★★ Hammer3040Howard is the best service writer in the business he always takes care of us couldn't be happier | Read Full Review8/29/2023 12:00:00 AM | Google
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★★★★★ Larry BeauchampMy Jeep Cherokee is running as smooth and nice as when I drove it off the lot 5 years ago. Service at Al Serra is the best. | Read Full Review8/28/2023 12:00:00 AM | Google
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★★★★★ Jason BaroniWas able to schedule my service appointment the same day online before they even opened. Even got a better price for my oil change and tire rotation than what was quoted online. Super easy and Fred was super nice and helpful. I'll drive out of my way to go back to Al Serra Dodge | Read Full Review8/26/2023 12:00:00 AM | Google
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★★★★★ PATRICIA HENNINGSI was pleased with the immediate response when I called or texted to inquire about the status of my vehicle. | Read Full Review8/26/2023 12:00:00 AM | Google
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★★★★★ Timothy BatesRespectful, friendly and fast just the way I like it. | Read Full Review8/26/2023 12:00:00 AM | Google
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★★★★★ Timothy ChapinIt was a good relaxing experience | Read Full Review8/26/2023 12:00:00 AM | Google
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★★★★★ Brett MoseyI’d give 0 stars if I could. I was lied to, they tried to pad the bill and add more than the tech recommended, and then added a fee for something the tech said he couldn’t diagnose. This place is there to try to get as much money out of you as possible. My tech was Russell. DO NOT GO HERE for service if you expect a fair, honest | Read Full Review8/26/2023 12:00:00 AM | Google
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★★★★★ Stephen MauleRenee in Body Shop was AMAZING!!! | Read Full Review8/24/2023 12:00:00 AM | Google
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★★★★★ Serge CaseyThe service rep, Chris was a pleasure to deal with. I did however ask to have my tire pressure reset as I was having my tires rotated. My invoice showed that it was completed by the tech Anden but after driving home I checked and I noticed it hadn't been reset. My rear tires were now at 67 lbs. and the front 76 lbs. The reverse of wh | Read Full Review8/24/2023 12:00:00 AM | Google
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★★★★★ Jerald NixonMade attempts to not apply a $189 diagnostic fee to the repairs, as they stated when the vehicle was brought in. Claimed ordered parts would arrive in 1-2 days. Incomplete parts arrived days later. Little to no communication about when the remaining parts for the parts were expected to arrive and the repairs completed. They had m | Read Full Review8/24/2023 12:00:00 AM | Google
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★★★★★ brian mccNick was fantastic to work with, provided me several options so I could find the best vehicle for my needs. I highly recommend Nick and the entire Al Serra team for all of your vehicle needs! | Read Full Review8/22/2023 12:00:00 AM | Google
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★★★★★ tim millerChris did a great job taking care of me in a quick and very professional manner. ?? | Read Full Review8/22/2023 12:00:00 AM | Google
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★★★★★ M BBrought my truck in for oil change/ rotation and gear shift change issue. Was initially told the gear issue was covered under powertrain warranty. 3 1/2 days later, after a brief test drive, the typical "couldn't replicate the issue" was the diagnosis and was charged $80 for test. Sounding like I should be happy, I was told by the m | Read Full Review8/22/2023 12:00:00 AM | Google
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★★★★★ hesham abdelkaderI parked my charger for 3 yrs in my garage. I needed 4 new tires ,new battery ,change oil and car to start. service was quick, Whitney service agent was professional ,informed the cost and time frame, I got my car same day later afternoon . Good job. | Read Full Review8/21/2023 12:00:00 AM | Google
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★★★★★ Siren Angie (Angie)They are friendly and courteous. However, I have never in my life had to pay for a software update to any vehicle I have ever owned. That should be a recall and paid for by the manufacturer. | Read Full Review8/21/2023 12:00:00 AM | Google
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★★★★★ Carrie BonventreStaff was very friendly and helpful. Made the process smooth and no hassle. | Read Full Review8/19/2023 12:00:00 AM | Google
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★★★★★ E TuggleService was good as usually. Love that I can drop it off and have any recalls or warranty items taken care of along with routine maintenance like oil change | Read Full Review8/18/2023 12:00:00 AM | Google
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★★★★★ Lisa RoarkNo longer have loaners available. My appt was on Tuesday at 8am, I was told this would be the best chance of having my vehicle back the same day. When I arrived at 8am on Tuesday, I was told they wouldn’t even look at it until Thursday afternoon. Not the best system for people who need their vehicle. The technician wasn’t very helpfu | Read Full Review8/18/2023 12:00:00 AM | Google
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★★★★★ John WilhelmiExcellent job every time, will continue to do business with them. Thanks | Read Full Review8/17/2023 12:00:00 AM | Google
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★★★★★ Cassandra GonzalesGreat service as always! My Jeep was in and out quicker than I anticipated | Read Full Review8/17/2023 12:00:00 AM | Google
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★★★★★ Erin JamesFred and the service department was amazing! Always kept me in the loop letting me know what was going on with my truck and answering any questions I had for him knowledgeably and timely. I think I will be requesting him anytime I need any service work done at Al Serra Grand Blanc. The dealership itself is also fantastic and I’ll def | Read Full Review8/17/2023 12:00:00 AM | Google
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★★★★★ joseph guzniczakThere are closer dealerships and service centers to me, but the drive to Al Serra Grand Blanc is worth it. I can 100% trust them to take care of my Jeep and I. | Read Full Review8/16/2023 12:00:00 AM | Google
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★★★★★ Patty GThe staff was friendly and informative They keep me up to date on all my repairs | Read Full Review8/16/2023 12:00:00 AM | Google
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★★★★★ Tracy PayneTeam is always courteous and on time for appointment. Car was returned sooner than expected. | Read Full Review8/16/2023 12:00:00 AM | Google
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★★★★★ Rick RotemanThe service I received at Al Serra Chrysler Dodge Ram Jeep was done faster then expected and fast then they quoted. Price of service was reasonable. The only problem I had was when I left after the service. I had a little trouble locating my vehicle where they told me it was locate. It appears they ran it through the car wash and | Read Full Review8/16/2023 12:00:00 AM | Google
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★★★★★ Joel WeirHoward was super helpful and took the time and care to resolve the problem and explain the process. | Read Full Review8/16/2023 12:00:00 AM | Google
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★★★★★ Margo AaslandBrooke Henderson is wonderful!! | Read Full Review8/16/2023 12:00:00 AM | Google
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★★★★★ Janice CarolHoward was fantastic . Kept us posted what was happening with our van the entire time . He kept our 2012 Caravan alive for More fun times . Thank you Howard ! | Read Full Review8/16/2023 12:00:00 AM | Google
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★★★★★ Robert ClarkExcellent service experience, dealer did everything at a high level and exceeded my expectations. Appointment was easy to make and I got in the very next day. Service Writer (Whitney) clearly understood the problem I was experiencing and let me know exactly what steps would ensue. Follow up was fluid and always faster than I anticipa | Read Full Review8/16/2023 12:00:00 AM | Google
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★★★★★ Aqueelah El AminThey always trying to get you out of extra money. And Michele from Al serra Dodge service desk is a Bihhhhhh | Read Full Review8/16/2023 12:00:00 AM | Google
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★★★★★ penny boylesQuick service and always a good value. | Read Full Review8/15/2023 12:00:00 AM | Google
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★★★★★ Shannon McCaffertyWonderful service department. Fantastic experience. Whitney is friendly and very personable. Very easy to work with. | Read Full Review8/14/2023 12:00:00 AM | Google
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★★★★★ Donna EldridgeMichelle in the service department at Al Serra jeep was awesome! She explained everything to me and kept in contact while my car was being worked on, I think I found my new dealership!! | Read Full Review8/13/2023 12:00:00 AM | Google
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★★★★★ Lori HawkFast check-in process, called when vehicle was ready, smooth check-out. | Read Full Review8/13/2023 12:00:00 AM | Google
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★★★★★ Louis LeavensFantastic service. I was stranded at Out Door Adventures and Fred my service advisor took care of everything to get my Ram fixed and provided a shuttle service to and from the campground. Greatly appreciated again fantastic service. | Read Full Review8/12/2023 12:00:00 AM | Google
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★★★★★ Erick WTheir customer service was great. The person I worked with, Michelle kept me informed. Overall it took a day longer than I anticipated but their customer service more than made up for it. | Read Full Review8/12/2023 12:00:00 AM | Google
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★★★★★ Adam HRob Gatchell and Sean M. made the process easy and fun. Thanks Rob! | Read Full Review8/10/2023 12:00:00 AM | Google
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★★★★★ Larry GambottoSales guy was laid back and very easy going. Easiest car buying experience. | Read Full Review8/10/2023 12:00:00 AM | Google
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★★★★★ Tatianna StokesMy experience was very professional. Everything was handled in a timely fashion and I left feeling secure and happy with the purchase of my new vehicle. | Read Full Review8/10/2023 12:00:00 AM | Google
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★★★★★ Edwin TuttleJJ was awesome. We got an insane deal on a Jeep Renegade and he helped us the whole way. Could not be happier! | Read Full Review8/10/2023 12:00:00 AM | Google
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★★★★★ Jay ParkEverybody I’ve dealt with there has been very helpful and polite. Way more willing to work with you and much nicer about everything than other dealerships. | Read Full Review8/10/2023 12:00:00 AM | Google
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★★★★★ Tina LTire was on a flat..the tire insurance that I bought covered it 100% | Read Full Review8/9/2023 12:00:00 AM | Google
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★★★★★ Sarah ItchueI’m always happy with the quality of work performed at Al Serra. My only issue is the length of time it took to complete my insurance claim body and mechanical repairs. I don’t know if the 5 weeks it took was also due to parts suppliers and my insurance company, but I suspect so. | Read Full Review8/9/2023 12:00:00 AM | Google
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★★★★★ Jill ThompsonArrived for the appointment early. They took me in anyway & were quite efficient in changing the oil in less than an hour which I appreciate very much. | Read Full Review8/7/2023 12:00:00 AM | Google
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★★★★★ Richard MillerHad appointment for an oil change. Russell took care of me and got me right in. Went to their waiting area and got a hot chocolate. Next thing I knew, car was done. Been to them before. Price is very reasonable, staff is friendly, and the wait is short. | Read Full Review8/7/2023 12:00:00 AM | Google
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★★★★★ Rachel ReznickSteve Carnes was a great salesman to work with. He was very helpful, transparent, and patient. He made the process of buying a new Jeep, and trading in my old Jeep stress-free. | Read Full Review8/7/2023 12:00:00 AM | Google
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★★★★★ Susan LandonHoward was the best service coordinator that I have had at Al Serra. Howard was very helpful and kept me informed with my vehicle. | Read Full Review8/5/2023 12:00:00 AM | Google
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★★★★★ Rachelle ParraThey were very informative and Fred let me know what was going on every step of the way while my son's car was having some work done on it. | Read Full Review8/5/2023 12:00:00 AM | Google
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★★★★★ Gregory ZefferoGreat experience, friendly service...Jen Odglen was fantastic to work with, highly recommend! | Read Full Review8/5/2023 12:00:00 AM | Google
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★★★★★ Paul WitekCourteous and professional. Doing a good job in this time of constrained supply chains. Kept me informed throughout the entire process. Good job Russell | Read Full Review8/5/2023 12:00:00 AM | Google
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★★★★★ vicki fowlerAndreas and the Al Serra Auto group were very helpful, professional and pleasant to work with. | Read Full Review8/3/2023 12:00:00 AM | Google
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★★★★★ Dave ParsonsExcellent service on a personal level | Read Full Review8/3/2023 12:00:00 AM | Google
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★★★★★ Bryon nelsonAl Serra has been fantastic and dealing with Nick Hittle has been flawless. He was recommended to me and since then I have recommended him to several of My friends. | Read Full Review8/3/2023 12:00:00 AM | Google
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★★★★★ Larry PearsonI like the problem of rides being solved with the free ride service!! | Read Full Review8/3/2023 12:00:00 AM | Google
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★★★★★ Brett SmithI recently purchased a new Ram, and I cannot express how impressed I am with the outstanding service provided by Erik and Josh. From the moment I walked into the dealership, they went above and beyond to ensure I had a seamless and enjoyable experience. Their knowledge and professionalism were evident, and they took the time to under | Read Full Review8/3/2023 12:00:00 AM | Google
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★★★★★ Amir BazI worked with Trey Edwards! Received phenomenal customer service. He helped explain every step of the process and got me into my new Grand Cherokee. No complaints from the amazing experience I had over at Al Serra! | Read Full Review8/2/2023 12:00:00 AM | Google
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★★★★★ Harley PetitAndreas was great to work with; I was in a rush to get a new vehicle before my summer vacation, but I also wanted to make an informed decision. Andreas provided on both fronts. | Read Full Review8/2/2023 12:00:00 AM | Google
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★★★★★ Alex DI originally went to just go look at cars, and I left with a car I fell in love with after only the test drive. Jason Fleury and John Peera were so awesome and helpful in getting the car in my own hands! Will be purchasing from them again in the future! | Read Full Review8/2/2023 12:00:00 AM | Google
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★★★★★ Robert VieuGreat experience and service.. CRIS DID A GREAT JOB AND WE LOOK FORWARD TO WORKING WIYH HIM AGAIN! | Read Full Review8/2/2023 12:00:00 AM | Google
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★★★★★ greg reinkeIf I could give zero stars I would. Made an appointment two weeks prior to the day to have recall work done. Keep in mind when I made the appointment I confirmed they had all the parts needed to complete the repair. Drop the truck off the night before the appointment so there would be no chance of missing the 7:00 AM appointment time | Read Full Review8/2/2023 12:00:00 AM | Google
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★★★★★ Pierre pierreI bought my mew jeep off of Erik faulkner at al serra and he was absolutely lovely and very knowledgeable with everything! it was the easiest time I have ever had buying a vehicle. im not going to anyone but him for a new car. i highly recommend Erik! | Read Full Review8/1/2023 12:00:00 AM | Google
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★★★★★ Rebecca MaxonFred has been wonderful and was in constant communication with me while my Jeep was with them for repairs. Although they took longer than expected I was updated every step of the way with honest communication! | Read Full Review8/1/2023 12:00:00 AM | Google
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★★★★★ Laura PenrodI Have been more than Happy with Buying vehicles With AL Serra The Service is Good and the Choices you have when choosing a new car are Endless. Than There's The prices They almost always have a Better deal than Any Other dealer I've looked at. I will always Buy From AL Serra. | Read Full Review8/1/2023 12:00:00 AM | Google
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★★★★★ Whitney DiCosolaAlways fast and efficient! Same tech that helped me a couple months ago with the same problem (nail in same tire they previously replaced). Michele remember who I was and even what protection plans I had! Didn’t pay a dime out of pocket and I drove off the lot in less than an hour and a half with my truck back to pristine condition! | Read Full Review8/1/2023 12:00:00 AM | Google
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★★★★★ MICHAEL HORNWill always buy my parts and vehicles from Al Serra! The easiest place to do business with. All staff is friendly and helpful. | Read Full Review8/1/2023 12:00:00 AM | Google
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★★★★★ Taha QaraqeSteve Carnes is a smart and compassionate agent. He goes extra mile to get you the best deal. He walked us through the deal that profoundly helped us make our final decision. Kudos to him! | Read Full Review7/29/2023 12:00:00 AM | Google
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★★★★★ Dave LauingerTimely service and great communication | Read Full Review7/29/2023 12:00:00 AM | Google
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★★★★★ Kelly YuhosI made an appointment for my brakes and oil change. I waited 2 weeks, arrived for my appointment and was told that brakes would be 2 days. The excuse given was that it took a special tech to take precise measurements ! I guess women are all presumed stupid when it comes to vehicle repairs. | Read Full Review7/29/2023 12:00:00 AM | Google
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★★★★★ Alex LongeAl Serra select used vehicle sales and greeting staff were fabulous to deal with. Kudos to Scott Garretson for his professional manner and accomodations. Christina at courtesy desk was uplifting and both made the experience wonderful! Thank you so much?? | Read Full Review7/28/2023 12:00:00 AM | Google
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★★★★★ PheTill ReidAs always Whitney was awesome. I couldn’t bring my truck in because of work so my mom brought it in for me and Whitney made her feel just as important as she always makes me feel. Thank you again Whitney for taking care of my truck and my mama lol. | Read Full Review7/28/2023 12:00:00 AM | Google
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★★★★★ James LintonThanks Nick and Cole!!!! Great attention to detail and service, very much appreciated :) | Read Full Review7/27/2023 12:00:00 AM | Google
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★★★★★ L PhillipsHorrible service! The primary reason our 2021 Durango was taken in was for starter issue. The service department said it was taken care of. The second time I tried to start the vehicle it made the same noise and wouldn't turn over and has happened several times since. They took over a week to change brakes, rotors, and to supposedly | Read Full Review7/27/2023 12:00:00 AM | Google
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★★★★★ Roxanne StarrAdam Garceau is a wonderful sales associate! He handled my purchase with 5 stars 4Sure! Highly recommend! Al Serra takes care of their customers | Read Full Review7/26/2023 12:00:00 AM | Google
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★★★★★ Charles SharpI have been going here for 5 years without any issues. I'm able to get a ride when needed. Able to wait for my car for basic maintenance stuff. Customer service is always great. When calling service, will get a person on the line and if the person is unavailable, they will give me a call back in a reasonable time frame. Finally, sche | Read Full Review7/26/2023 12:00:00 AM | Google
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★★★★★ sandra ParzynskiFast and great work done by the service technicians. Fred was very friendly and took care of my car needs. This was my first time at this dealership, and I was very satisfied. | Read Full Review7/26/2023 12:00:00 AM | Google
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★★★★★ Kelly OvingtonService department was great, thanks to Michelle for working with me on my Ram Truck Still waiting on parts but she had me in and out. | Read Full Review7/26/2023 12:00:00 AM | Google
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★★★★★ Heather GrzymkowskiEasy and very reasonably priced oil changes. | Read Full Review7/24/2023 12:00:00 AM | Google
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★★★★★ Andrew PuckettWorked with Cameron, made the process easy! | Read Full Review7/23/2023 12:00:00 AM | Google
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★★★★★ Mary SchaefferTook my car in on a Tuesday and they didn’t even look at it til Friday afternoon ! 3 days of wasted time they could care less excuse after excuse ! Why make an appointment if your car is going to just sit for 3 days will never use Al Serra for service or anything again ! | Read Full Review7/23/2023 12:00:00 AM | Google
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★★★★★ Nate GroppoliThis place is a joke! Charged me to look at my car, I’m not there employees BOSS! They didn’t even fix the issue, you wanted a review you got one. Screw off !! | Read Full Review7/23/2023 12:00:00 AM | Google
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★★★★★ Tiffany ShierService is always great to work with I have no issues with them ever. Kind, pleasant to speak with and always communicating. 5 Stars always! As for the people who answer the phone, while I realize that’s not all they do, they could be a little bit more polite to speak too. Maybe as if they enjoy the fact that they have a job and not | Read Full Review7/21/2023 12:00:00 AM | Google
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★★★★★ Will MannWhen making an appointment make sure that you don’t expect your vehicle to be looked at the day you made the appointment. It may take them a few days just for them to determine what’s wrong with the vehicle as they may not look at it for a couple of days. | Read Full Review7/21/2023 12:00:00 AM | Google
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★★★★★ Nate WaltonFred W service advisor was great. My truck was in for over 3 weeks (no fault of Al Serra) and he did a great job of keeping me informed where we were in the repair process. | Read Full Review7/20/2023 12:00:00 AM | Google
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★★★★★ Barry KideckelMichele Vaughan made sure that my vehicle was checked out and fixed by the next morning. She also helped me get a rental from Enterprize that day even though the rental company said at first that nothing was available. Thank Michele. | Read Full Review7/20/2023 12:00:00 AM | Google
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★★★★★ Cornisha DossThey got one star cause I got a brand new Jeep 2022 and they fix it 2months ago it still has the devil shake and I only had it for a 1yr and a half | Read Full Review7/20/2023 12:00:00 AM | Google
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★★★★★ Tearon JamiesonIt was extremely pleasant working with Whitney, she was top notch and professional when it came to helping me out with my ram. Communicated with me many times throughout my experience while my ram was in for service, which I definitely appreciated. Thanks again Whitney! | Read Full Review7/18/2023 12:00:00 AM | Google
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★★★★★ Steve GRussell was great!!! Communication and promptness were outstanding car was done exacrly when he said it was going to be | Read Full Review7/18/2023 12:00:00 AM | Google
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★★★★★ ChandlerFound something wrong with the oil filter and since they did my last oil change they took care of it for me free of charge. Very pleased | Read Full Review7/18/2023 12:00:00 AM | Google
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★★★★★ Kevin FoxAndreas Engstrom our salesman did a great job. I would say ask for this gentleman if you walk into the showroom. | Read Full Review7/18/2023 12:00:00 AM | Google
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★★★★★ David DuffyHoward Taylor in the Chrysler/Dodge facility has been my family’s service advisor for several years. He is highly valued by us in that role, always responsive to our needs and questions. He conveys a sincere, personal interest in seeing to it that we are satisfied…and we always are. His advice is trustworthy and accurate. He is d | Read Full Review7/18/2023 12:00:00 AM | Google
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★★★★★ Debi CarverI always have great service at Al Serra Chrysler Dodge Jeep! Thanks Howard! | Read Full Review7/17/2023 12:00:00 AM | Google
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★★★★★ Cheryl MatheOur salesman Drew is wonderful to work with. Very knowledgeable about the Chrysler vehicles. And great at keeping us informed and answering any questions we had. Thanks Drew. | Read Full Review7/17/2023 12:00:00 AM | Google
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★★★★★ Richard C PatchettFast service Great service advisor I was told that my truck would not be ready until the late afternoon or the next day They called with in 3 hours your truck is ready thank you | Read Full Review7/17/2023 12:00:00 AM | Google
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★★★★★ LuckyDave29Andrew Zavatsky was quick and courteous! No three or more hour haggling and headaches. The Al Serra team has treated me well in the past too. | Read Full Review7/17/2023 12:00:00 AM | Google
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★★★★★ Brandy FuhrHoward did a great job communicating what was going on with my car while being serviced. He explained the process and was very knowledgeable in the repair and warranty process. | Read Full Review7/15/2023 12:00:00 AM | Google
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★★★★★ Mary SmithFred was Great!! And we're thankful we were taken care of! | Read Full Review7/15/2023 12:00:00 AM | Google
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★★★★★ Thomas monkMy service advisor Howard is very knowledgeable about the business and was very helpful in submitting a claim under warranty. Overall great job “thanks” | Read Full Review7/15/2023 12:00:00 AM | Google
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★★★★★ Ganja GirlMichelle in service was absolutely amazing! The dealership got my car in and out very quickly and did a great job | Read Full Review7/15/2023 12:00:00 AM | Google
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★★★★★ Mathew BrownI was disappointed in their service. I had a set appointment for over a week in advance and my vehicle was not looked at for over 24 hours. I was told that was their process. While I understand it may take time to fix the issue, my expectation was that they would diagnose the vehicle the day I was scheduled to bring it in. When I | Read Full Review7/15/2023 12:00:00 AM | Google
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★★★★★ HRIf i could give zero stars, I would. Avoid purchasing a vehicle or using their service department! Go to Shea or Hank Graff in Durand - you will receive top notch service! | Read Full Review7/15/2023 12:00:00 AM | Google
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★★★★★ Lativa SimpkinsShe was great, very friendly she was training & he was so so pleasant with a fresh new smile. She explained my services for the day, although I asked for a car wash when I scheduled online, which she clarified, but it was not completed. I know she doesn't do the actual services, so I would not let that affect her rating. | Read Full Review7/12/2023 12:00:00 AM | Google
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★★★★★ LaurenNick was super helpful and very nice. The process of putting down payment was so easy! Thank you so much for helping me! | Read Full Review7/12/2023 12:00:00 AM | Google
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★★★★★ Roy UlmerGreat service. They kept me up to date on status of repair, and were able to find the needed part at another location and get it installed. | Read Full Review7/12/2023 12:00:00 AM | Google
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★★★★★ Roy YaxWe have a Chrysler 300 that was not delivering a/c air to passenger side. Michelle was great, very helpful, always in contact with us concerning the problems encountered and service time. Unfortunately we had to return the vehicle because we then had no air, after the service. We were then waiting only one more day for complete se | Read Full Review7/12/2023 12:00:00 AM | Google
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★★★★★ Traci MathewsCole, the Service Manager, and Breanna were great. I had an emergency with my car on Saturday. They were able to get me in and out within two hours. Great dealership with great people. | Read Full Review7/10/2023 12:00:00 AM | Google
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★★★★★ Rick KnightFantastic service after a very long wait. I was given an appointment for service. When I make an appointment I expect to be seen at that appointment. Al Serra made my appointment for my car to set in there parking lot for a week. Then after speaking with the service manager. My car was looked at and I was updated pretty regularly. T | Read Full Review7/10/2023 12:00:00 AM | Google
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★★★★★ Susan TheakstonI've always worked with Fred Wallace, and the bar is set high...today I worked with someone else who didn't measure up... | Read Full Review7/10/2023 12:00:00 AM | Google
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★★★★★ McKenzie StarkeyIf you go here, ask for Colin! He’s the best. Very calm and patient when purchasing your vehicle. He makes sure that you find one that is the right fit for you! | Read Full Review7/8/2023 12:00:00 AM | Google
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★★★★★ Jason MooreTook care of everything and did the right thing for the client. Very helpful! | Read Full Review7/7/2023 12:00:00 AM | Google
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★★★★★ Cedric KennedyKind, fast and professional. Thank you! | Read Full Review7/7/2023 12:00:00 AM | Google
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★★★★★ JEFFERY D RUFFINPrompt and friendly service. | Read Full Review7/7/2023 12:00:00 AM | Google
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★★★★★ Kathy StebbinsGot in on time. Finished in timely manner. Very happy. | Read Full Review7/7/2023 12:00:00 AM | Google
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★★★★★ Mark SalsgiverThe service Tech Fred Wallace, I worked with did a excellent job. Completed the work as promised. I would recommend Al serra to other potential customers. | Read Full Review7/6/2023 12:00:00 AM | Google
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★★★★★ Carly MolchanWonderful service! I dropped my car off in the morning, it was diagnosed and fixed by late afternoon. Very friendly and to the point staff. | Read Full Review7/6/2023 12:00:00 AM | Google
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★★★★★ jeff nemetsI recently purchased a 2023 Dodge Ram truck and I could not be happier with it. My experience with my sales consultant Trey was excellent. I never felt pressured or uncomfortable. He explained everything thoroughly and in a manner I could easily understand. | Read Full Review7/6/2023 12:00:00 AM | Google
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★★★★★ Chris MorganFriendly, prompt and service done in timely manner. | Read Full Review7/6/2023 12:00:00 AM | Google
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★★★★★ Carol LongProgramming a new key fob. The girl I dealt with was very nice and efficient. I was there a long time (2 hrs) because the program wouldn’t take and then lunch hour came. The new key fob now works good. | Read Full Review7/6/2023 12:00:00 AM | Google
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★★★★★ Margarita RileyHad. A appointment for 1 my son took time off work he got there they told him a hour to a hour n 20 mins that makes no sense say that when we make the appointments n give people the option to make arrangements to b there that long ??????? | Read Full Review7/6/2023 12:00:00 AM | Google
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★★★★★ Ben ArthurHave bought last 2 cars from them. Getting ready to purchase a third. Friendly staff and great service. | Read Full Review7/5/2023 12:00:00 AM | Google
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★★★★★ Peter WardSee Steve Edwards. Excellent service, friendly, took his time and listened to what we were looking for. Highly recommend Al Serra when buying a car. | Read Full Review7/5/2023 12:00:00 AM | Google
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★★★★★ Amy MarshallFred @ Jeep service was very kind and professional. Quick, reliable service. | Read Full Review7/5/2023 12:00:00 AM | Google
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★★★★★ Lovely meMy overall Satisfaction was Great! My sales Rep was Tasha! She was always pleasant and patient! So far I love my Dodge Journey! Thanks Al Serra! | Read Full Review7/3/2023 12:00:00 AM | Google
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★★★★★ Courtney MorrisonToby McLean was awesome thanks for the help bossman???? | Read Full Review7/3/2023 12:00:00 AM | Google
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★★★★★ Veronica DavisNeed a vehicle contact Trey he's great! | Read Full Review7/2/2023 12:00:00 AM | Google
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★★★★★ Steven BowieHorrible experience my truck is broke on the side of the road right after I picked it up | Read Full Review7/2/2023 12:00:00 AM | Google
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★★★★★ Gail DavisThe salesman was great but another bad experience there made me realize I would never buy another auto there. | Read Full Review7/1/2023 12:00:00 AM | Google
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★★★★★ Addam PushmanSet an appointment for a transmission leak on a Thursday 10am. Called later that day for a status. Was informed that my vehicle wouldn’t be looked at until later next week which after that another appointment was needed to fix my problem. Took my vehicle to another location the next day (Friday) where my problem was resolved that | Read Full Review7/1/2023 12:00:00 AM | Google
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★★★★★ Justin AlanDid great on the dents and detailing of the carpets and Andy and mike were very helpful | Read Full Review6/30/2023 12:00:00 AM | Google
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★★★★★ Brandon EhrmantrautLoved the whole experience! Brooke was the BEST! | Read Full Review6/30/2023 12:00:00 AM | Google
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★★★★★ Jodi GutzeitI had a really good experience. It was quick and easy. Adam was great. | Read Full Review6/30/2023 12:00:00 AM | Google
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★★★★★ Judith GrilloWe had a 9 AM appointment on Wednesday morning, the car was not looked at until Thursday around 2 PM, they finally finished and I was able to pick up my car on Friday. When I finally picked it up my Jeep cup holder was missing, I told the technician and he wasn't at all concerned. Very disappointed in the service department. | Read Full Review6/30/2023 12:00:00 AM | Google
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★★★★★ Thomas FordTook my jeep in for warranty work and it drives like it's brand new. Howard was great and was always giving me updates on the progress of the job being done. Definitely my go to place for any thing jeep. | Read Full Review6/29/2023 12:00:00 AM | Google
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★★★★★ Rod “RottenRod” CarlisleNo lies no hidden fees just straight up business they got me for going back | Read Full Review6/29/2023 12:00:00 AM | Google
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★★★★★ Ned GibsonEasy getting an appointment. Good service, clean environment. | Read Full Review6/29/2023 12:00:00 AM | Google
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★★★★★ Brenda DavisGreat service from beginning to end....... | Read Full Review6/29/2023 12:00:00 AM | Google
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★★★★★ Mark YostAndreas was great. Good communication and worked diligently to make the process as simple as possible. Would definitely recommend him if you in the market for a CDJR product. | Read Full Review6/29/2023 12:00:00 AM | Google
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★★★★★ Savannah StrongSteve was very helpful and very nice to work with. He wasn't pushy and let us browse the cars and take our time. | Read Full Review6/29/2023 12:00:00 AM | Google
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★★★★★ t sTook my vehicle there for a service oil change with a coupon that was sent to me by Mopar, lady immediately said in a snotty tone and voice "well don't honor that coupon here this is what we offer" which was almost twice as much as what the coupon was, and I said I called up here and somebody that set up me an appointment said that y | Read Full Review6/29/2023 12:00:00 AM | Google
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★★★★★ Lolita FerrellEvery tine I bring my vehicle in when I get ot back something else is wrong with it. I will never purchase a vehicle from this dealership again. | Read Full Review6/29/2023 12:00:00 AM | Google
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★★★★★ Laura SorensenFast, convenient and speedy service. Thank You! | Read Full Review6/28/2023 12:00:00 AM | Google
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★★★★★ Seth AbbeyExtremely nice, courteous, helpful, professional. My truck left the shop feeling and sounding great. Obviously, the price tag that accompanies the previously mentioned makes me want to rate 2 stars, but the money in exchange for great service and a safe vehicle is an acceptable trade off. | Read Full Review6/28/2023 12:00:00 AM | Google
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★★★★★ Mark DeVossMichele was every helpful, a real professional service advisor. Kept a line of communication open to me on my vechicals progress and completed my every request in the time frame required. An excellent job Michele. Thank you so much. | Read Full Review6/28/2023 12:00:00 AM | Google
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★★★★★ Peggy Van EckouteWas told had to leave car over night was Not planning on that and then got a call 1 and half hours later it was ready. Over a 20 minute drive. Mechanics had the radio all messed up and they were told tire pressure alert comes on told me nothing wrong - when I got in car it immediately flashed on . My first bad experience at Al Serra. | Read Full Review6/28/2023 12:00:00 AM | Google
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★★★★★ D YEHad truck two day and don't fix for a simple front turn light | Read Full Review6/28/2023 12:00:00 AM | Google
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★★★★★ David MortellaroService was done promptly and check in/check out was quite efficient. They got me out 30 mins quicker than the estimated wait time. | Read Full Review6/27/2023 12:00:00 AM | Google
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★★★★★ Lynn StultzMy service advisor Fred took the time to explain the issue with my car. The repair was done and my vehicle no longer makes the noise. | Read Full Review6/27/2023 12:00:00 AM | Google
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★★★★★ Richard PrueterWhitney was rude in the service department. They ripped me off of my warranty which has rental car coverage. I waited weeks to get in with the assurance My car would be taken care of the day I brought it in only to find out from Whitney I'd have to wait 5 days and later found out they weren't going to cover my rental car for that tim | Read Full Review6/27/2023 12:00:00 AM | Google
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★★★★★ Marissa TaylorI had THE best car buying experience with Jj Chatmon. It was the most simple and smooth car buying experience I’ve ever had. And I walked out driving home in my dream car. Couldn’t ask for a better salesperson. | Read Full Review6/26/2023 12:00:00 AM | Google
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★★★★★ John TroyerWe took our 2028 Ford Expedition in with 56k miles and traded on a 2017 Chrysler pacifica with 118k miles I was hoping for a little more on our trade in but everything went good Andreas Engstrom was and excellent guy to deal with very clean place ?? | Read Full Review6/26/2023 12:00:00 AM | Google
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★★★★★ Craig NewberryNick Hittle was my salesman, again for the 4th vehicle I think. Why do I keep going back? Nick is a true professional. He is courteous and polite. He is VERY knowledgeable about the many different vehicles Al Serra sells and works hard to find what you are seeking. | Read Full Review6/26/2023 12:00:00 AM | Google
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★★★★★ Kay PraiseDeon showed us Great customer service, attentive, knowledgeable and I really appreciate his willingness to serve. Kay | Read Full Review6/26/2023 12:00:00 AM | Google
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★★★★★ Chris TremainMake an appointment, show up on time and told your appointment gets you in a 3 day que before a technician will look at it. | Read Full Review6/26/2023 12:00:00 AM | Google
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★★★★★ Sarah NestuckHad a great experience with getting my daughter’s car problems resolved after having issues at another dealership. Russell was great! He kept me informed every time there was a change in the car’s status. Mike in sales took care of us too. I definitely recommend Al Serra! | Read Full Review6/24/2023 12:00:00 AM | Google
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★★★★★ Dionne MinnerI’ve always had Great experience with the Chrysler/Jeep team. The service representatives are always professional with great follow up on the status of my vehicle. | Read Full Review6/24/2023 12:00:00 AM | Google
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★★★★★ Beth FishmanQuite possibly the best vehicle purchase experience ever! Anquan and Doug were amazing and exceeded my expectations. Thank you both!! | Read Full Review6/24/2023 12:00:00 AM | Google
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★★★★★ Larry AllswedeIt was fantastic! It always is! She does a great job with the process every time. | Read Full Review6/24/2023 12:00:00 AM | Google
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★★★★★ Tammy YountRotated tires but did not balance them. Needless to say driving is not fun at the moment | Read Full Review6/24/2023 12:00:00 AM | Google
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★★★★★ Jeremy CovieoGreat Quick oil change service | Read Full Review6/22/2023 12:00:00 AM | Google
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★★★★★ Henry McNallyMake an appointment for our new Jeep to have the hatchback repaired, which didn’t work from the start, was told that they wouldn’t give us a car until they diagnosed it. What I don’t understand is why I made an appointment and it took two days for them to diagnose it, and I had to go without a car only for them to give me the car bac | Read Full Review6/22/2023 12:00:00 AM | Google
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★★★★★ Louis Joe KalmanJohnny Shumpert, was very courteous and made sure we were well informed on our purchase. | Read Full Review6/21/2023 12:00:00 AM | Google
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★★★★★ Daniel UrssingRyan Fohey has been awesome to work with. He has sent me trucks, and assuming that the one checks out with my mechanic, I will be going home with a new to me truck on Saturday. I appreciate all the help that they have provided me. | Read Full Review6/21/2023 12:00:00 AM | Google
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★★★★★ Jeff ArnoldI called an made appointment two week ago for today 6/22/2023. I get there she tells me they won't look at my truck until two days from now. I ask about my car warranty can I get a loaner. She said they won't pay for it until we look at it. This is crazy that's why I book the appointment. So I told her I had appointment for next Thur | Read Full Review6/21/2023 12:00:00 AM | Google
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★★★★★ Susan PbellMs. Michele Vaughn was very professional , productive and efficient. I particularly felt she was very engaging in when dealing with me on the phone, text and in person. She is a great so asset to your company. Thank you.. | Read Full Review6/20/2023 12:00:00 AM | Google
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★★★★★ imtherealshonIt took way too long!!! 2 hrs for an oil change… they won’t see me again | Read Full Review6/20/2023 12:00:00 AM | Google
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★★★★★ Emily ElrichGary is the best to buy cars from, he was great! | Read Full Review6/19/2023 12:00:00 AM | Google
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★★★★★ Marcus MccanVery unprofessional... I paid my dues for the diagnosis of my car... But yet I. Still it's causing the same problem so I guess I paid you guys 600+ for nothing cause I didn't even make it 2 miles and had the same problem..very disappointed. Cause I paid what I owe and Im still carless.. | Read Full Review6/19/2023 12:00:00 AM | Google
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★★★★★ RAYVON JOHNSONMy car was kept longer than the time given to me. Howard first explained it to me that my car would be looked and then I’ll be receiving a text message to return to shop and I’ll be told rather it need to be serviced or not and if it did need to be service it’ll probably take 24-48 hours to be fixed. When I asked could I bring it bac | Read Full Review6/19/2023 12:00:00 AM | Google
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★★★★★ Shauna GlodichGo here and ask for Adam! He went above and beyond to get us what we wanted and did everything he could to give us a great deal. He was never pushy, but gave us all the necessary details and options. He made it all so easy. Best car buying experience! Thank you, Adam! | Read Full Review6/18/2023 12:00:00 AM | Google
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★★★★★ chris willetteGreat service again from Mike and Amanda at Al Serra body shop. Great having this place so close to home. | Read Full Review6/17/2023 12:00:00 AM | Google
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★★★★★ Lionel KeenerServiced on 06.17.23. Got my vehicle back with a cracked windshield which it did not have when I brought it in. Very disappointed because I trusted them. | Read Full Review6/17/2023 12:00:00 AM | Google
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★★★★★ Emily ElrichGray is the best to buy cars from, he was great! | Read Full Review6/16/2023 12:00:00 AM | Google
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★★★★★ Carter MidkiffBottom line pricing, very friendly staff. | Read Full Review6/16/2023 12:00:00 AM | Google
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★★★★★ Eyad KandalaftGreat service, work done in a timely manner so I was in and out quick | Read Full Review6/16/2023 12:00:00 AM | Google
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★★★★★ Darrell WoodardQuick, efficient and professional service. Clear and concise explanation of recommended maintenance and related costs. Very satisfied with both the service and the personnel. Feel that my vehicle is in good hands now and in the future. | Read Full Review6/16/2023 12:00:00 AM | Google
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★★★★★ Roxanne SitkoLove the Jeep Cherokee we got from Al Serra! Thank you Gary LaMay!! | Read Full Review6/16/2023 12:00:00 AM | Google
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★★★★★ Hayden DoanRussel was very courteous and helpful with my questions. Thank you! | Read Full Review6/14/2023 12:00:00 AM | Google
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★★★★★ Valerie DarnellDeon was great! He Kept me informed about what was gong on with my jeep not a long wait for service either | Read Full Review6/14/2023 12:00:00 AM | Google
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★★★★★ Capt MikeErik was very professional, answered all my myriad questions, and kept me updated on the maintenance/recall items that were being performed on my vehicle. I would highly recommend Erik to anyone I knew who was considering purchasing a vehicle at Al Serra. | Read Full Review6/12/2023 12:00:00 AM | Google
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★★★★★ Dan MyersHudy Handy is the best salesman- makes it fun and easy to buy a car - 5 stars - A ++++++ !!!!! | Read Full Review6/12/2023 12:00:00 AM | Google
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★★★★★ Spencer KeetonAmazing service! Nateya was very nice, quick & helpful! This dealership isn’t annoyingly pushy like you’d expect from a car dealership. Everyone there is really nice, personable, and ready to help! Great place for my first car purchase! | Read Full Review6/12/2023 12:00:00 AM | Google
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★★★★★ Joseph McCarthyZero stars. My vehicle was not fixed when I picked it up. My point of contact at Al Serra wishes to argue that it was working properly when I drove it off the lot. Now, he is refusing to pay for a loaner car when I have no other vehicle to use. Was without a vehicle all last week trusting they were doing their job. So unhappy and per | Read Full Review6/12/2023 12:00:00 AM | Google
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★★★★★ Mary PetermanProvided the service requested with no issues. Cars serviced at Al Serra for many years and they always provide great workmanship, appts for service, knowledgeable staff that make it all fast & easy while being kind & professional. Highly Recommend. | Read Full Review6/10/2023 12:00:00 AM | Google
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★★★★★ patrick riveraDid not offer complementary car wash with service | Read Full Review6/10/2023 12:00:00 AM | Google
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★★★★★ Bill WeissDropped the car off at 9 picked it up at 10:30 for a recall, Josh, The service writer does an amazing job, Thanks Bill | Read Full Review6/9/2023 12:00:00 AM | Google
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★★★★★ Thumper SallyGreat customer service! From the lady who answered the phone to the mechanic who did the repairs! | Read Full Review6/8/2023 12:00:00 AM | Google
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★★★★★ Mary WatsonThey fixed my car when a different car dealership wouldn't even take the time to diagnose the problem. My only suggestion is to hire more shuttle drivers, there is too long of a wait to have shuttle service in a reasonable time. I had to call someone to pick me up when I dropped off my car. | Read Full Review6/8/2023 12:00:00 AM | Google
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★★★★★ Gerry HittleGreat and quick service, all recalls fixed | Read Full Review6/7/2023 12:00:00 AM | Google
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★★★★★ Greg MooseAustin was very knowledgeable and helpful with all my questions. He made the purchase transaction very quick and easy. It was worth the 2 hr drive to Al Serra's and will do so again when in need of another vehicle. | Read Full Review6/6/2023 12:00:00 AM | Google
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★★★★★ Norm BolandVery professional and extremely smooth process. | Read Full Review6/6/2023 12:00:00 AM | Google
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★★★★★ Crystal DavidsonAbsolutely impressed by my experience at al serra ram dealer. My Ram representative, Andreas Engstrom was very friendly, helpful, caring, & provided a speedy service. He was sure to get me the best service & made sure my time there was quick. | Read Full Review6/6/2023 12:00:00 AM | Google
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★★★★★ Outterlimitz1Trey was a great salesman.. he will take care of you and make sure everything is good to go. | Read Full Review6/6/2023 12:00:00 AM | DealerRater
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★★★★★ David FulksQuick check-in, diagnosis same day with repair quotes, vehicle inspection, quick repairs, courteous and knowledgeable service writers. Only issue is no loaner car anymore, had to rent one. | Read Full Review6/6/2023 12:00:00 AM | Google
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★★★★★ Ron BalogCustomer service especially Shelly was great. The work done on my car was horrible! Runs, dirt in the paint, said they were fixing a ding and didn’t fix it, horrible just horrible! | Read Full Review6/6/2023 12:00:00 AM | Google
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★★★★★ Jody CarrithersI felt the dealership was very prompt in its response to my inquiry. They got back to me the very next day and connected me with Mr. Rob Collins, in sales. Mr. Collins had the vehicle set up and ready to test drive on my arrival, he addressed the couple small concerns I had regarding the vehicle and worked with me to get them straigh | Read Full Review6/4/2023 12:00:00 AM | Google
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★★★★★ William CaldwellWhitney did an excellent job of taking care of my service needs. She's always professional and willing to make the customer experience positive. | Read Full Review6/4/2023 12:00:00 AM | Google
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★★★★★ Bhavna PatelVery good waiting room and great coffee! | Read Full Review6/4/2023 12:00:00 AM | Google
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★★★★★ Kim KibbyThank you Deon Miller and the service Team that did the repairs on my beautiful Jeep. I had to get home to the other side of the state. I was so worried and you saved the day! I got right in and you got the parts and the repairs done so fast. Thank you. 10 out of 10. | Read Full Review6/2/2023 12:00:00 AM | Google
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★★★★★ Tami MarshallI can’t explain how easy the process was to get into my new Jeep Wrangler. Nick Hittle did a great job. It took only one day to get me into my dream vehicle. If you want a great experience call Nick Hittle. Al Serra is the only place to go for great service and great deals. Thank you Nick! Tami | Read Full Review6/2/2023 12:00:00 AM | Google
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★★★★★ Kymm HeymanGreat experience with getting my oil changed and tires rotated. Fred was great and was very helpful, helped me save money which is always great! | Read Full Review6/2/2023 12:00:00 AM | Google
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★★★★★ James EtheridgeThey take care of business! ???? | Read Full Review6/2/2023 12:00:00 AM | Google
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★★★★★ Julene DrysdaleSerivce was almost perfect today! I dropped my car & keys off the night before my next-day 11:40 am appointment for tire replacement. They called at 9:28 am to say the service was already complete! And they even fixed a system update issue that I didn’t know about. The one small hiccup was that I had to take the car back to have the | Read Full Review6/2/2023 12:00:00 AM | Google
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★★★★★ AnonymousWas calling around to try to get prices and avaliablity on getting an oil change in my jeep since I'm financing it from a dealership far away and figured I could establish service somewhere more local to where I live and that's an actual jeep dealership since apparently they are able to look at other things like recalls and such. Th | Read Full Review6/2/2023 12:00:00 AM | Google
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★★★★★ Helen WolfordGreat experience always affordable and efficient | Read Full Review5/31/2023 12:00:00 AM | Google
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★★★★★ Simon LeeMy oil change was done so quickly. | Read Full Review5/31/2023 12:00:00 AM | Google
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★★★★★ Kathy Taddia“ EXCELLENT. MICHELE WAS TERRIFIC. SHE EXPLAINED HOW SERVICE APPT WOULD WORK, ARRANGED FOR TRANSPORTATION TO MY HOME, CALLED WHEN SERVICE WAS COMPLETE & SUMMARIZED THE REPAIR WHEN WE PICKED UP THE VEHICLE. GIVE HER A RAISE! HATS OFF TO THE SERVICE TECHNICIAN AS WELL - THE PROBLEM WAS NOT RESOLVED AT A DIFFERENT DEALERSHIP IN MARCH BU | Read Full Review5/30/2023 12:00:00 AM | Google
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★★★★★ KimFred was really professional and told me all the ways I could pay to get my vehicle fixed. | Read Full Review5/28/2023 12:00:00 AM | Google
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★★★★★ Debie SchmiederWas very satisfied with my service at AL Serra and with Michelle who kept me informed all the way through the process | Read Full Review5/27/2023 12:00:00 AM | Google
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★★★★★ Dustin BlantoMan Pete is awesome it was easy finding and buying a new car | Read Full Review5/26/2023 12:00:00 AM | Google
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★★★★★ Nancy ChinonisMichelle was wonderful to work with. | Read Full Review5/26/2023 12:00:00 AM | Google
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★★★★★ StoneCity810It was a good friendly fast experience. Had what I wanted and was done with in 2 hours | Read Full Review5/26/2023 12:00:00 AM | Google
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★★★★★ Dana PointerI have always had great service from AL Serra, and this was no exception. They even gave me a free car wash! | Read Full Review5/26/2023 12:00:00 AM | Google
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★★★★★ Cara NucianI was a walk in and was taken care of immediately by Tony! He was and is a pleasure, made it very simple and easy! | Read Full Review5/26/2023 12:00:00 AM | Google
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★★★★★ Melissa McClardBesides the person who checked me in everything was great..!!! Just not very welcoming which working in customer service myself I always find disheartening when those that choose to work with public can’t find a smile or hello or hi welcome to Al Serra how may I help you today???? | Read Full Review5/26/2023 12:00:00 AM | Google
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★★★★★ Country Charm WreathsOur salesman Johnny was awesome in helping me find my next vehicle. Even helped us get a manual for our car. Our process was smooth. Thanks again. | Read Full Review5/25/2023 12:00:00 AM | Google
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★★★★★ Patton KidsAfter initially having my vehicle repaired by a different dealership who dropped the ball.. I brought my vehicle to AL serra and you all scored. My vehicle now rides like a brand new car again. Thanks again for standing by my side | Read Full Review5/25/2023 12:00:00 AM | Google
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★★★★★ Steve TothJennifer Odglen was fantastic. She kept searching until we found the perfect car for our daughter (first car!!). She made the whole process easy and enjoyable! | Read Full Review5/25/2023 12:00:00 AM | Google
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★★★★★ Leah KishDon’t like having to wait 1 hour and 40 minutes when you have an appt time. | Read Full Review5/25/2023 12:00:00 AM | Google
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★★★★★ Matt PlewMichele is awesome , she always handles all my service needs. | Read Full Review5/23/2023 12:00:00 AM | Google
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★★★★★ Daniel SmithMy appointment was on time. The wait time was much shorter than I expected. | Read Full Review5/23/2023 12:00:00 AM | Google
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★★★★★ Kaitlyn AdlerNick answered all of my questions and was very helpful during the process. | Read Full Review5/22/2023 12:00:00 AM | Google
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★★★★★ Shanda HarmonWe keep coming back to Al Serra because they only hire the very best sales personnel. Trent Vartanian has been our guy for years, and he always takes the absolute best care of us!! We happily refer friends and family to him because we know he will give them the same excellent service! | Read Full Review5/22/2023 12:00:00 AM | Google
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★★★★★ Mark ZagerService writer was welcoming and friendly. However it took an hour and 15 minutes to perform an oil change and tire rotation. Too long!! | Read Full Review5/22/2023 12:00:00 AM | Google
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★★★★★ Allan TharpEveryone was great. My truck went in and i expected it gone for a few days. Got a call the next day yo pick it up. | Read Full Review5/22/2023 12:00:00 AM | Google