About Rochester Hills Chrysler Jeep Dodge
Rochester Hills Chrysler Jeep Dodge is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.Dealer Conveniences
- Shuttle Service Available
- We Offer Rentals
- Spanish Speaking
- Free WiFi
- We Have Early Bird Hours
- 24 Hour Service Center
- We Offer Mopar Accessories
- We Offer Mopar Performance Parts
- We Do State Inspections
- Certified Technicians
- Free Estimates
Call (248) 845-4138 today to schedule your next appointment.
Our technicians at Rochester Hills Chrysler Jeep Dodge are ready to help you!Rochester Hills Chrysler Jeep Dodge is a BusinessLink Dealer!
Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.
Membership is free, with no dues or fees, and benefits include:- Next Available Bay Service: Members are always first in line for maintenance and repair work
- Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
- Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
- Extended Service Hours: Longer hours mean your vehicle will be ready faster.
Call Rochester Hills Chrysler Jeep Dodge today at (248) 845-4138 to learn more
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★★★★★ simon bennettAttention to the customer is top priority, I felt that my needs were understood and taken care of | Read Full Review5/17/2024 12:00:00 AM | Google
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★★★★★ Mark Wagner(READ ALL) Purchased a "Certified" Pre-Owned 2020 Jeep Renegade 'High Altitude' from dealership. Test drove, paid cash in full and drove home same day. High tech purchase process and a veteran rep made purchase go pretty smooth, albeit finance dept. wait was long. Disappointingly after a few days home the smell of 'smoke, etc.' came | Read Full Review5/17/2024 12:00:00 AM | Google
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★★★★★ Daniel BadiuVery professional and fast to address my issues. | Read Full Review5/15/2024 12:00:00 AM | Google
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★★★★★ Bob MeleRochester Jeep dealer was very helpful, informative and respectful of my needs! I recommend them to anyone interested in a fair car purchase! | Read Full Review5/14/2024 12:00:00 AM | Google
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★★★★★ Greg BrubakerThe service provided by the staff at Rochester Chrysler Jeep was fantastic. | Read Full Review5/14/2024 12:00:00 AM | Google
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★★★★★ Mark WagnerPurchased a "Certified" Pre-Owned 2020 Jeep Renegade 'High Altitude' from dealership. Test drove, paid cash in full and drove home same day. High tech purchase process and a veteran rep made purchase go pretty smooth, albeit finance dept. wait was long. Disappointingly after a few days home the smell of 'smoke, etc.' came as the perf | Read Full Review5/14/2024 12:00:00 AM | Google
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★★★★★ Tom ChomakosVery prompt and ready when promised | Read Full Review5/12/2024 12:00:00 AM | Google
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★★★★★ Michael J SennKnowledgeable, polite salesmen in the used vehicle department. Bought a great 2023 Wrangler and have been smiling ever since. Thanks for your help. | Read Full Review5/12/2024 12:00:00 AM | Google
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★★★★★ Terry LedbetterRobert was a great Sales Agent. He has a great sense of humor l loved working with him. Great Place | Read Full Review5/12/2024 12:00:00 AM | Google
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★★★★★ Ilene AmoreI took my jeep into Rochester Hill Chry Jeep for its usual service and as always the service tech who greated me was very polite and friendly. The work they do on my jeep is always within the timeframe they quote me and done right!! Thank you Lincoln for running a great dealership I’ve been a customer for over 20 years. Sadly because | Read Full Review5/12/2024 12:00:00 AM | Google
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★★★★★ Dave ScottExcellent service, on time, less than I expected. Complete brake replacement. Dropped it off in the morning and picked it up that afternoon. | Read Full Review5/12/2024 12:00:00 AM | Google
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★★★★★ ChrisHeidGreat selection and honest dealership all employees were super nice and helpful to our family. | Read Full Review5/9/2024 12:00:00 AM | DealerRater
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★★★★★ Denise MyersI came in because my check engine light was on. Also the stop /start. I wait four days. They said the other part for warranty work was on back order I paid 1400 for brake and router . I have not been call about my warranty work! | Read Full Review5/8/2024 12:00:00 AM | Google
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★★★★★ Mary E. McSherryMike Bart is by far the best sales person I have ever had when purchasing a vehicle. He is very detail-oriented, made sure everything was perfect, and the process was as smooth as possible. | Read Full Review5/6/2024 12:00:00 AM | Google
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★★★★★ Nick DeMiroFrom the minute I stepped into the Rochester Hills Jeep Dodge Ram Dealership, I was well taken care of. Finding the right vehicle for me was an easy process. Once built, my vehicle was delivered to me quickly and in perfect condition. My salesman, Matt Domke reviewed all of the vehicle features. They have earned my business for a | Read Full Review5/6/2024 12:00:00 AM | Google
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★★★★★ Matt RieperThe service advisor Steve is amazing, I appreciate the time and diligence he took into taking care of my problem I had with my Ram 1500. I would highly recommend Rochester Hills service Dept | Read Full Review5/6/2024 12:00:00 AM | Google
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★★★★★ Richard SauerIt was easier than I expected everything went very smoothly Thanks | Read Full Review5/6/2024 12:00:00 AM | Google
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★★★★★ Renee FraleyI had a great experience buying out my lease. Thanks to everyone that was involved. | Read Full Review5/6/2024 12:00:00 AM | Google
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★★★★★ Lynda ResideI thought the repair was very expensive but the car runs great. I am glad that they gave us a free rental when they did the bodywork after somebody there ran into the car. | Read Full Review5/6/2024 12:00:00 AM | Google
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★★★★★ Paul HardingChris contacted me about the delivery of my vehicle and I asked him to make sure the right amount of gas was in the vehicle. When I arrived and he was attempting to get my vehicle registered on the Dodge app he took it upon himself to give himself a rating of 10/10 “cuz I’m awesome” he said. He did ask me if it was OK to do so he jus | Read Full Review5/6/2024 12:00:00 AM | Google
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★★★★★ Michael PollakRHCJDR Z dealership far exceeded any dealership in the metro area. Had a Grand Cherokee with a lifetime warranty have a part failure that two other dealerships in the area could not find. In fact one refused to even look for an after market part. RHCJDR service department looked at my vehicle and told me to leave it. They were am | Read Full Review5/5/2024 12:00:00 AM | Google
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★★★★★ lenny gHave had the unfortunate occurance (×2) of getting a nail and construction staples in my tires on two different occasions. Fixes were quick, with just a short wait while enjoying some nice coffee. | Read Full Review5/4/2024 12:00:00 AM | Google
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★★★★★ Pamela KingEveryone was curtious and thorough | Read Full Review5/4/2024 12:00:00 AM | Google
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★★★★★ Michael Dannagreat dealership. great service area | Read Full Review5/4/2024 12:00:00 AM | Google
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★★★★★ Jon DeffenThey back up their guarantee satifaction. I had a rear end accident and they repaired it and it looked brand new as it did off the assembly line. | Read Full Review5/4/2024 12:00:00 AM | Google
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★★★★★ john royMike and his team are the best in the business! Great customer experience! Ty guys | Read Full Review5/4/2024 12:00:00 AM | Google
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★★★★★ mherrmann21The advisors are always friendly and helpful. The waiting area is clean, comfortable, and inviting. I always feel confident that I am getting honest and thorough service. | Read Full Review5/4/2024 12:00:00 AM | DealerRater
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★★★★★ Mark Van CurenBrought my truck into the dealer to have a noisy tappet issue checked out. They determined that I needed a new engine but the third party warranty that I had would not let them work on it. My service rep was excellent and tried to help me as much as he could. I have always received good service here. | Read Full Review5/4/2024 12:00:00 AM | Google
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★★★★★ Dennis DombrowskiVery nice people working here, only problem is the start/stop service warning light came back on, that was the problem they said was fixed Called my service advisor he never called back Our Pacifica van is a disability conversion, we are riding to medical appointments with warning light on! | Read Full Review5/4/2024 12:00:00 AM | Google
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★★★★★ Robin WoodThe oil change and filter installation was not good. All of my paperwork was removed from the glove box and it was in disarray and not put back. I had to return the next morning because the filter cover was not reattached. The quote I received for two tires was excessive so I had them replaced at Bell tire. Which they matched the oth | Read Full Review5/4/2024 12:00:00 AM | Google
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★★★★★ StephanieWent for oil change... TOWED HOME! Service offered to clean battery terminals, then said they couldn't get them off. What actually happened was the tech broke a terminal and, instead of warning me, instead of letting me arrange a safe ride home... LET ME DRIVE AWAY LIKE THAT! My next stop wasn't home; I wasn't home when my engine ref | Read Full Review5/4/2024 12:00:00 AM | Google
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★★★★★ Tiffany SheltonI expressed several times that there's noise coming from my car. They said it's the fuel pump. I told them no, it's coming from the passenger side. They fixed the fuel.pump and said they didn't gear noise. Guess what? Noise is still there. Now I have to take it back and pay another 100 deductible for another problem. It could've bee | Read Full Review5/4/2024 12:00:00 AM | Google
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★★★★★ T M LService experience was terrible. Took much longer than they estimated and they never called me to tell me that more time was needed. Then they performed an oil change but didn’t remove the service needed indicator, so I had to take it back to the dealership to have them reset it. | Read Full Review5/4/2024 12:00:00 AM | DealerRater
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★★★★★ jim slimThe Service dept. is trying to do a good job. | Read Full Review4/30/2024 12:00:00 AM | Google
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★★★★★ jim slimMy wife took the Jeep for a oil change, days later we were driving a hour from home, vehicle was over heating, pulled over found the Radiator fill Cap on the holder of the refill....you would think service would check to make sure this cap is back in place, had to buy 2 gallons of antifreeze . do you have a process of the employee's | Read Full Review4/29/2024 12:00:00 AM | Google
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★★★★★ pallavi bhattworst place to get a car the new owner does not even car about his customers the told my friend to do the application because they'll have the car there in 1 day its been two week and they still didn't get the car for him any the mangers didn't want to put the military discount on there because he said I didn't serve this country whi | Read Full Review4/25/2024 12:00:00 AM | Google
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★★★★★ Georgi BaileyCustomer Service lacking ... Not a good experience 2-3 weeks ago when I made an appointment to get my car serviced and there was no appointment in the system. Then had to wait while 2 employees were just chatting away. This week: Setup appt for later in the week to possibly sell my car. Another person calls 2 days later, asks me | Read Full Review4/18/2024 12:00:00 AM | Google
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★★★★★ Brian KlusmanI have bought multiple vehicles from this dealership, and brought vehicles here for routine service/maintenance for a number of years and it's clear their service department has been going downhill. In the last 18 months, I've had two vehicles come out with damage during a routine oil change/tire rotation. First was a half dollar siz | Read Full Review4/13/2024 12:00:00 AM | Google
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★★★★★ Jerry RiceAbsolutely great to work it. Highly recommend ecommend | Read Full Review4/10/2024 12:00:00 AM | Google
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★★★★★ Jim DarsonRochester Hills Chrysler Jeep Ram Dealership has a very good caring Service Department! They are quick and they get it all done right every time I go there! | Read Full Review4/10/2024 12:00:00 AM | Google
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★★★★★ Mark WingGood service but I’m surprised that if a vehicle is brought into your dealership with a check engine light, my inspection would come back that everything was good. I might have had that issue fixed at the time of my service appointment if you would have informed me what the issue was. | Read Full Review4/10/2024 12:00:00 AM | Google
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★★★★★ Wisam SagmanSo far, so good..no issues with my new Jeep. | Read Full Review4/9/2024 12:00:00 AM | Google
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★★★★★ Vinnie ZabaroniBrad was awesome and so helpful | Read Full Review4/8/2024 12:00:00 AM | Google
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★★★★★ Candice PurgatoriOil change service was quick and professional. Done when promised. Staff was helpful | Read Full Review4/8/2024 12:00:00 AM | Google
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★★★★★ Janet Hughes-SmithThe shop write up person was delightful positive and attentative! | Read Full Review4/8/2024 12:00:00 AM | Google
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★★★★★ Marlaina karoumiCame to the dealership to get a change oil for my car the service was amazing. I waited there less than an hour and got my car back. Honestly I recommend everyone who is leasing or buying a car to come to this dealership and trust me they won’t let u done ?????? | Read Full Review4/8/2024 12:00:00 AM | Google
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★★★★★ James EberhardAlways extremely satisfied with the service at Rochester Hills Chysler Jeep Ram. Steve Rankel does an amazing job! | Read Full Review4/8/2024 12:00:00 AM | Google
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★★★★★ Raymond SuWhen I was there for an oil change, I went to the body shop and asked a simple question. The manager Ed went above and beyond to get the business of my Grand Cherokee's front body work. He was very professional and considered! 2 shuttle bus drivers were great too. | Read Full Review4/1/2024 12:00:00 AM | Google
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★★★★★ Brant ShumanHonest, straight forward and diligent in the transaction. The manager, David Volger, is very professional and a great guy. | Read Full Review3/31/2024 12:00:00 AM | Google
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★★★★★ Meli KingMike Akrawi is the BEST! He’s very honest and straight forward. The price he gave me was the price I paid for, no last minute price increases like most dealerships… will only buy my cars from him | Read Full Review3/28/2024 12:00:00 AM | Google
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★★★★★ Diana MirditaIvan is the best always quick and easy working with him!! could not recommend him enough!!!! | Read Full Review3/27/2024 12:00:00 AM | Google
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★★★★★ Soma HaqueService has been great. They are my goto dealership. | Read Full Review3/27/2024 12:00:00 AM | Google
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★★★★★ Ryan WieczerzaHave had issues nearly everytime I took my vehicle here. Most recently I had an oil change, tire rotation, and new wipers. Driving around for two days I heard a rattling and found my old wiper sitting under my hood. They left it there after putting the new one on. | Read Full Review3/27/2024 12:00:00 AM | Google
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★★★★★ Carol LevyGreat buying experience by every measure. We love our new 2024 Pacifica. Our salesman Perry V. was very knowledgeable and a complete pleasure to work with. We highly recommend Rochester Hills Chrysler Jeep Dodge Ram and Perry for anymore looking to purchase a new car! | Read Full Review3/26/2024 12:00:00 AM | Google
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★★★★★ mrh00Service rep was respectful and explained the service well. The oil change did take longer than expected | Read Full Review3/26/2024 12:00:00 AM | DealerRater
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★★★★★ David SteigerThe service was good and convenient, byt too expensive. Over $200 for an oil change and a couple air filters. I'll have to start looking for more reasonable alternatives. | Read Full Review3/26/2024 12:00:00 AM | Google
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★★★★★ Jhakir MiahFriendly staff and reasonably priced services. | Read Full Review3/26/2024 12:00:00 AM | Google
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★★★★★ Paul WilliamsOK service but always seams to be something. This time they left the passenger front tire valve cap off after the tire rotation so I had to go back the next day to have them find it and return it. | Read Full Review3/26/2024 12:00:00 AM | Google
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★★★★★ jmbeskiWas lied to stating they would help find the car we wanted, stated there was a hold on the car, come to find out nope no hold on the car, the sales rep just didn't want to put in the work, when they found out we had the employee discount. So we went to another dealership and they helped us with no issues and they got the sale. Will n | Read Full Review3/26/2024 12:00:00 AM | DealerRater
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★★★★★ Liz GallegosExcellent service and support from all the team, they are so nice and helpful | Read Full Review3/25/2024 12:00:00 AM | Google
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★★★★★ James StevensonThis was a great experience getting a oilchange here, the staff were super friendly and professional, they didn't hassle me for appointments and they got my truck together. Will definitely be going back. | Read Full Review3/25/2024 12:00:00 AM | Google
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★★★★★ Jay McCombieWrite up man was knowledgeable, friendly and professional. I picked up my vehicle as promised. My vehicle was in for new brakes which functioned perfectly when completed. | Read Full Review3/25/2024 12:00:00 AM | Google
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★★★★★ uosam3The team did a great job being transparent and providing. Great customer service during the purchase proces | Read Full Review3/25/2024 12:00:00 AM | Google
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★★★★★ Lisa WhitakerI had a great experience largely due to Brad being my service contact person. Once my Jeep was brought into a service bay, Brad kept me informed of the progress almost daily and if I called him, he either actually answered or returned my call the same day. I would bring my Jeep for service again if Brad was available to be my service | Read Full Review3/25/2024 12:00:00 AM | Google
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★★★★★ Kendall MastersTerrible customer service and communication. | Read Full Review3/25/2024 12:00:00 AM | Google
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★★★★★ Salm WardaIn 2021, my dad and I came to purchase a used Ram truck to add to the family's driveway. I can safely say that our experience was very smooth, transparent, straightforward, and simplistic. Our salesman was Mark, he was one of the most kind salesmen that my dad and I have ever met. I recently came by to checkout a 2023 GMC Sierra Dena | Read Full Review3/22/2024 12:00:00 AM | Google
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★★★★★ Kirk WalkerI brought my truck in on 1/18/24 i was having water come in the inside of my truck! My passenger floor was soaked under floor mat. Mind you i already had my truck serviced for water leaking on the back passenger side floor as well! Not too long ago at this exact dealership! I explain the situation to steve as he's the one providing s | Read Full Review3/20/2024 12:00:00 AM | Google
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★★★★★ JdtGreat experience sales person Mat went the extra mile to locate the right truck for us. | Read Full Review3/16/2024 12:00:00 AM | DealerRater
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★★★★★ Odai MabroukMr. Lincoln Phillip and Mr. Keith Lamb are two men that take pride in a level of service that you don't get nowadays. They treat you fair, they problem solve and you become family. Thank you for helping my family. | Read Full Review3/15/2024 12:00:00 AM | Google
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★★★★★ Megan MabroukLincoln Phillip & Keith Lamb helped us. I really appreciate their patience and being so kind/caring! They are very knowledgeable & didn’t mind showing us as many cars as we wanted to see! I recommend everyone go see them! You will not be disappointed! Thank you both for being so great! | Read Full Review3/15/2024 12:00:00 AM | Google
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★★★★★ Carrie BethMy sales person Tim Pazdziora is the most caring and helpful guy. I completely trust him and am so happy to have had the honor to be his customer | Read Full Review3/15/2024 12:00:00 AM | Google
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★★★★★ Andrew CallahanWent for routine oil change and tire rotation, and their service was quick. Got there at 7am, and my car was done in 40 minutes. Service personnel was informed and efficient. They came and met me in the excellent customer waiting area to go through the report from the technician. From the moment I Pulled in to the moment I pulled | Read Full Review3/15/2024 12:00:00 AM | Google
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★★★★★ Mark GulaBrought in for a radio delamination issue. Brad was able to quickly review and determine it was i deed the issue and i left from the service bay wo any delay. A new radio was orderd and as promised an appointment was made leading to the hour time frame wait. I was on and out wiyhin 1 10 minutes. Radio id was changed for Sirius and | Read Full Review3/15/2024 12:00:00 AM | Google
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★★★★★ Nick PagliaHad the oil change on our vehicle, they were quick and friendly. | Read Full Review3/15/2024 12:00:00 AM | Google
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★★★★★ David ClarkeAnnie conscientiously directed extensive Body Shop activities to restore my 2023 Hornet to mint condition ! | Read Full Review3/14/2024 12:00:00 AM | Google
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★★★★★ Frank EwasyshynGreat staff the write up people are friendly the process is well organized. They give you accurate completion times for the required work. The dealership is clean and looks great | Read Full Review3/14/2024 12:00:00 AM | Google
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★★★★★ Vaishali GulatiBest people, best service! Prompt, efficient & polite. | Read Full Review3/14/2024 12:00:00 AM | Google
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★★★★★ Pjeter NuculajIvan could not have make the process easier. So grateful for an easy experience and I love my new car! | Read Full Review3/14/2024 12:00:00 AM | Google
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★★★★★ Scott RivardGreat service and treatment by the friendly staff. Highly recommend Rochester Hills CJDR for sales and service!! | Read Full Review3/14/2024 12:00:00 AM | Google
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★★★★★ Brian KingRepaired and back by the end of the day. Thanks! | Read Full Review3/14/2024 12:00:00 AM | Google
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★★★★★ Odai MabroukIf I could give this dealer 0 stars I would. Lincoln "the owner" won't unwind the lease on a car that veers to left. We purchased the car on 03/07/2024. the following day we noticed that the alignment maybe the issue. We took the car in on Saturday 03/09/2024. Lincoln the owner called and said something about the lane assist defaults | Read Full Review3/10/2024 12:00:00 AM | Google
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★★★★★ Patty SauerLincoln Phillips and his staff were amazing. Friendly helpful and professional. I am so pleased with our 2024 Jeep Wrangler. Will recommend this dealership highly. This is our second vehicle from Rochester Hills Chrysler Jeep. Thank you again!!! | Read Full Review3/6/2024 12:00:00 AM | Google
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★★★★★ CRMy car was towed in for service repair... and left the same way a few months and several hundred dollars later. A local shop, unaffiliated with Chrysler, managed to fix the problem quickly and at a fair price. Still amazed that this dealer was not able to do anything to repair my car, but still charged more than $800. | Read Full Review3/6/2024 12:00:00 AM | DealerRater
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★★★★★ Cheryl WilliamsTim was very helpful and considerate of mine time. | Read Full Review3/4/2024 12:00:00 AM | Google
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★★★★★ Sirena A.A woman walks into a dealership… and has an excellent experience for the second time. Mike A. Is the best to work with, will never go anywhere else for my vehicles! Dealership is clean, everyone is friendly, so many perks… highly recommend! | Read Full Review2/29/2024 12:00:00 AM | DealerRater
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★★★★★ Richard MertzSpent a Sunday buying vehicle online. Got pre qualified on Monday my credit union. When I called to set up purchase sales advised me the vehicle was substantially more than internet price. Do not waste time with this dealership! | Read Full Review2/29/2024 12:00:00 AM | Google
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★★★★★ Gerald KitchenI had dropped my Jeep off on Thursday the 15th of February and it had a problem with the tail light alarm and the engine light was on I called on Friday to see what the status of my jeep was I never received a call back I called again on Saturday and never received a call back I finally called on Monday and they told me that it would | Read Full Review2/28/2024 12:00:00 AM | Google
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★★★★★ Caitlyn KelleyPurchased my new Wagoneer from them last year, have always supported me and felt like a valued customer. When I have brought it in for oil changes I always feel taken care of and they go above and beyond. | Read Full Review2/27/2024 12:00:00 AM | Google
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★★★★★ Thomas ChmielHad coolant fan for heater replaced on my Grand Cherokee 4xe ! All is well! Dealership got me a loner as the part was not there and had to be ordered . Only have one car so really needed the loner. They didn’t charge me for the loner and it took awhile as it was over the Christmas time. Very satisfied with service! Thanks Steve ! | Read Full Review2/27/2024 12:00:00 AM | Google
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★★★★★ MarvinbrikhoFirst of all love the Ram truck second of all service was great sales reps were awesome thank you for selling me this truck. | Read Full Review2/27/2024 12:00:00 AM | DealerRater
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★★★★★ Trevor WrobelThey ultimately fixed my vehicle but I was very disappointed to know I had an appointment for Thursday morning but my vehicle sat till Monday when they fixed the issue which was a recall in a few short hours. My problem is why wouldn’t my appointment be on Monday instead of Thursday I incurred the unnecessary cost of a rental for 4 d | Read Full Review2/27/2024 12:00:00 AM | Google
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★★★★★ Trisha PattisonI have been dealing with this establishment for years. Since 2004 to be exact, and I couldn't be more pleased with the service I've received with every lease I've ever gotten from there. My salesman there has been Dave Scott and I can't say enough good things about him! My last lease I just purchased recently but I will be going back | Read Full Review2/24/2024 12:00:00 AM | Google
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★★★★★ Zaid KassabGreat service and great dealership | Read Full Review2/24/2024 12:00:00 AM | Google
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★★★★★ Jc_xrayThe staff are helpful and personal. I would recommend bringing your car to this dealership. | Read Full Review2/24/2024 12:00:00 AM | DealerRater
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★★★★★ Masudur RahmanService department very quick and willing to go extra mile to help you out. | Read Full Review2/23/2024 12:00:00 AM | Google
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★★★★★ maggical1My most recent visit was handled quickly and very professionally . My thanks to Steve Runkle, the best service rep ever. | Read Full Review2/23/2024 12:00:00 AM | Google
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★★★★★ Lynn ByersThey did a good job, it just took quite a while. I miss the days of “instant oil changes” within dealerships, where you could schedule your oil change and be in and out in a half hour. Now it’s 1-2 hours. | Read Full Review2/23/2024 12:00:00 AM | Google
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★★★★★ Anthony SingletonThey did an excellent job comunicating with me about the service time and they were very professional with the service on my daughers 2017 Jeep Renegade | Read Full Review2/22/2024 12:00:00 AM | Google
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★★★★★ Don Milosch JrI had a great experience working with Steve Rankel in the service department. He was attentive and professional and kept me updated throughout the process. | Read Full Review2/22/2024 12:00:00 AM | Google
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★★★★★ Larry JadachTimely and performed as promised. | Read Full Review2/22/2024 12:00:00 AM | Google
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★★★★★ Bradley AdlerWent in for some warranty work and was extremely pleased with the service and workmanship. Very nice waiting area. | Read Full Review2/22/2024 12:00:00 AM | Google
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★★★★★ Kevin StephensAlways excellent service at this dealership! Highly recommended! | Read Full Review2/22/2024 12:00:00 AM | Google
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★★★★★ Jeff AndersonGood service and completed on time | Read Full Review2/22/2024 12:00:00 AM | Google
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★★★★★ Kenle LenzTook my vehicle to the collision shop for the first time ever. The were an express shop they my insurance so my hopes weren’t very high but they surpassed those opinions greatly. They were prompt, courteous, and everything would expect. Highly impressed and satisfied with their work thru the entire process. | Read Full Review2/22/2024 12:00:00 AM | Google
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★★★★★ Bridget OrnsteinWe have ordered two vehicles in the last few months for myself and our daughter. We worked with Mike B. He really goes above and beyond to help his customers. It was an absolute pleasure to have worked with him. Truly the best car buying experience in over twenty years!! We 100% have and will continue to recommend Mike B. & the Roche | Read Full Review2/22/2024 12:00:00 AM | Google
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★★★★★ smasko65Great and courteous service by Steve Rankel, as usual. I always work with him direct. | Read Full Review2/22/2024 12:00:00 AM | DealerRater
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★★★★★ hkarnib1982Terrible service. They lie and if you are there to have you car repaired under warranty good luck! They treat you like a criminal and not a customer. Brad the service advisor is a big bull Shi#er. I will never ever buy a car from this facility or have anything done here.1st brad said nothing is wrong with my car. I told him sir my ve | Read Full Review2/22/2024 12:00:00 AM | DealerRater
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★★★★★ tim al-jorniI had a bad experience with the service department. Seems like if you pay for services with cash and card they treat you like you're a king or queen ! If you are there for warranty they put you on the bottom of the list! | Read Full Review2/18/2024 12:00:00 AM | Google
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★★★★★ fraydo jindoI am a HUGE fan of dodge, I have been a fan since a young age. I have owned countless vehicles and enjoyed all of them. I currently had purchased a 2022 Dodge Challenger R/T and had noticed it had a rattling sound coming from the front bumper area. I assumed the bumper wasn’t intact correctly and may need a new bracket. I had schedul | Read Full Review2/17/2024 12:00:00 AM | Google
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★★★★★ Love Jesus-10 stars!! Terrible experience. I will let everyone at my church in Rochester hills know how terrible they are at this facility. I am African American and brad seemed racist. Brad put the wrong email so you can't leave them a bad survey to the main Chrysler corporation. Brad put in the wrong email after I corrected him and brad stil | Read Full Review2/16/2024 12:00:00 AM | Google
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★★★★★ Mike VThey sold me a used ram 1500 certified... the driver side mirror defroster dosen't work and it has an exhaust leek at the manifold all conditions existing when i bought it! How was this truck certified used? The service department is disappointing at best... In fairness I notice the side mirror issue within a week or so but thought i | Read Full Review2/16/2024 12:00:00 AM | Google
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★★★★★ hassan karnibThe worst place you can go to. First the service advisor Brad says nothing is wrong with my transmission and I told him my transmission is bad And its not shifting properly. Then he calls and leaves a voicemail stating that they ran into some issues and yes something is wrong with the transmission. No $h*t Sherlock that's why I brou | Read Full Review2/16/2024 12:00:00 AM | Google
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★★★★★ Kirk WalkerMy dodge ram 1500 truck has been here for almost 2 months lol!! I've been called 4 times saying everything is fine! I go pick it up and nothing has been fixed and on top of it they cracked my windshield!!! Hopefully the 5th times the charm! The way I've been treated is a joke!!! | Read Full Review2/10/2024 12:00:00 AM | Google
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★★★★★ Mike VThey sold my a used ram 1500 certified... the driver side mirror defroster dosen't work and it has an exhaust like at the manifold all conditions existing when i bought it! How was this truck certified used? The service department is disappointing at best... In fairness I notice the side mirror issue within a week or so but thought i | Read Full Review2/5/2024 12:00:00 AM | Google
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★★★★★ Cynthia LowryJust know, if you make an appointment for service on your vehicle your appointment is for - get this - to put your car in line in the 'queue' - yep, that's right. Your appointment IS ONLY for putting your car in line. I made my appt. for service early in Jan. for 1/31 to ensure that RECALL parts we're available. I wanted a full-point | Read Full Review2/1/2024 12:00:00 AM | Google
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★★★★★ Michael TobinMy experience with this dealership was outstanding. All the personnel I encountered were professional and helpful, and every aspect of my service request was handled to my complete satisfaction. Courteous yet casual, RHCJDR impressed me and I'll be sure to recommend them to anyone I encounter that's in need of service for their vehic | Read Full Review1/31/2024 12:00:00 AM | Google
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★★★★★ wkhalaf1Financing took 9 hours, no reason for that as I’m in good credit standing and a repeat there, price went up three times, I said fine I was drained. Then the window switch went bad, took it back, given an appointment to come another day and left. During that time, now the car wouldn’t start. Called dealership back (all of this is with | Read Full Review1/30/2024 12:00:00 AM | DealerRater
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★★★★★ Jeffrey KellettThis dealership goes the extra mile to keep the client abrest of progress and status.of repairs. | Read Full Review1/29/2024 12:00:00 AM | Google
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★★★★★ Kathy KleinhansMy service was great, good communication, and quick turn around! Thank you! | Read Full Review1/29/2024 12:00:00 AM | Google
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★★★★★ Walid K9 hours to undergo financing(for no reason), then brought it back for bad window switch, denied gas for my trip, then car wouldn’t start, given a nightmare and lied to numerous times while trying to fix the situation, finally figured it out that I can take it to a different Chrysler dealership, and when I brought it there I have not | Read Full Review1/29/2024 12:00:00 AM | Google
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★★★★★ mary pawlickiOil change was fast like 20 minutes. | Read Full Review1/28/2024 12:00:00 AM | Google
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★★★★★ Dana MckeeSteve, in the service, area was very kind and professional. Everyone that I encountered there was ver friendly. Great experience. | Read Full Review1/26/2024 12:00:00 AM | Google
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★★★★★ LyndseyVery satisfied with the service here! Alex took care of me and helped make my first car purchase great! I love my jeep Cherokee | Read Full Review1/26/2024 12:00:00 AM | Google
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★★★★★ Patrick RuehlePleasant staff. Reasonable wait times. Always have a positive experience getting service done at Rochester Hills CDJR! | Read Full Review1/26/2024 12:00:00 AM | Google
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★★★★★ Jenna BorowskiMy experience at Chrysler Jeep Dodge Ram was amazing because of Perry Vennettilli. My family and I have been loyal customers of Rochester Hills Chrysler Jeep Dodge for years, and my recent car-buying experience with Perry Vennettilli has once again solidified our trust and satisfaction with this dealership. Perry, as always, greeted | Read Full Review1/18/2024 12:00:00 AM | Google
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★★★★★ Rick StraughenEdit: Bumped up to 3 stars because I get good service when bringing in for routine maintenance. I brought in my Compass because it was making some clunking noises at low speeds upon acceleration. I asked three times before I brought it in about a loaner vehicle with no response. When I did bring it in and ask, I was told it would be | Read Full Review1/13/2024 12:00:00 AM | Google
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★★★★★ Ali MBMy favorite thing about service is calling them six times right before close on a Friday evening. I was told at drop off that I’d be able to pick up my jeep within 24 hours but NO ONE called. Get to pick up and ONE guy is in service, pulling cars for customers. I’m all for work life balance but wow, the entire service lane was empty | Read Full Review12/15/2023 12:00:00 AM | Google
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★★★★★ Leonard StesneyThe work has always been performed right at this facility and the employees are very nice | Read Full Review12/11/2023 12:00:00 AM | Google
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★★★★★ jerry serediukSteve in service department, was very Professional and Caring! Issue was resolved And car is running great. Nice work Steve! | Read Full Review12/9/2023 12:00:00 AM | Google
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★★★★★ Steve Muirhave been shopping there for over 20 years. Fantastic people, great service, very competitive pricing. Service has always been great. This teams a winner! | Read Full Review12/8/2023 12:00:00 AM | Google
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★★★★★ Patrick BaileyBought our 2011 Grand Cherokee in 2014. Since then we have used Rochester Hills Chrysler Jeep exclusively for our service needs. Also the service representative Steve Renkel exclusively for our service needs as he goes above and beyond to see that our needs are handled correctly and efficiently! | Read Full Review12/8/2023 12:00:00 AM | Google
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★★★★★ Irena CojocariGreat experience at Rochester hills Chrysler! Everyone friendly. Loved the Cappachino machine and large tv. | Read Full Review12/7/2023 12:00:00 AM | Google
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★★★★★ Osvaldo PerezGreat people, great service. They know pretty well how to get things done! | Read Full Review12/7/2023 12:00:00 AM | Google
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★★★★★ tpeddleMy 2022 Ram 1500 needed a recall issue addressed. After make an appointment on Black Friday the very next business day which was Monday I was in for service. | Read Full Review12/7/2023 12:00:00 AM | DealerRater
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★★★★★ Lauri AWaited 2 hours for a pre paid oil change on Black Friday because the on line appointment system failed to warn me that the dealership wasn't taking appointments that day. If this hadn't been the second time to address a software recall, I wouldn't have stayed. 2022 Jeep Compass. Nor will I consider another Compass. Miss my Dodge jou | Read Full Review12/7/2023 12:00:00 AM | Google
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★★★★★ Dwayne LaGrouGreat service and the people in the showroom are the friendliest you can find. Easy to talk to and not just about trying to sell you something either. They CARE!!! | Read Full Review12/6/2023 12:00:00 AM | Google
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★★★★★ Jordan YearyThe service department did a wonderful job with me made sure I was comfortable and happy | Read Full Review12/6/2023 12:00:00 AM | Google
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★★★★★ Ernie MHats off to the great service I received at Rochester CJDR. Kris was able to get everything I needed taken care of and then some! when it went into day 2 Carol worked her magic and found me a car for the night! Everything went very smoothly, so I immediately scheduled my other vehicle for service. If you are looking for a no nonsense | Read Full Review11/30/2023 12:00:00 AM | Google
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★★★★★ Lynne SchultzKris was great. Helped us navigate to get stuff done | Read Full Review11/30/2023 12:00:00 AM | Google
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★★★★★ Ricky HobbsQuick service, very professional | Read Full Review11/26/2023 12:00:00 AM | Google
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★★★★★ Samuel AllenFast/Efficient/Professional/quality work that is always consistent!! Only place I will go! Not to mention the great hot chocolate!! | Read Full Review11/26/2023 12:00:00 AM | Google
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★★★★★ Diana MirditaIvan is the best always quick and easy working with him!! | Read Full Review11/26/2023 12:00:00 AM | Google
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★★★★★ Review RequestedThe requested service was performed efficiently, professionally and within the time estimate provided. I appreciated the early hours to get on my way. | Read Full Review11/26/2023 12:00:00 AM | DealerRater
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★★★★★ Jeff LasserHorrible service! Express oil change is not express. First in line at 7:45a. Still took an hour. When I checked in , I asked that they look at my connected service while it was in. The person that checked me in was barely audible , (seemed like he’d rather be anywhere else but there ) and that was never looked at. I’ve gone | Read Full Review11/26/2023 12:00:00 AM | Google
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★★★★★ MaxiVery friendly dealership with great service and work done in a timely manner . My vehicle was serviced in a professional manner as discussed with service department. I would highly recommend the dealership to my friends or family | Read Full Review11/25/2023 12:00:00 AM | DealerRater
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★★★★★ Sara HobanVery friendly people. I changed my mind a few times on vehicles however they were happy to help. | Read Full Review11/23/2023 12:00:00 AM | Google
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★★★★★ Ruby GoskolliI had such an amazing experience at this dealership! Everyone I encountered was very respectful and friendly! MIKE IS AWESOME AND MADE MY LEASE TRANSITION GREAT! | Read Full Review11/23/2023 12:00:00 AM | Google
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★★★★★ Debbe ZimmermanQuick service, great coffee while I waited. I enjoyed that staff and possibly the manager, who walked around and engaged in conversation with people while they waited for car service. Not just a sales experience but appreciation for your continued business. Great dealership. | Read Full Review11/23/2023 12:00:00 AM | Google
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★★★★★ Mike CaseyGreat overall experience. Very knowledgeable sales staff. Great inventory. | Read Full Review11/23/2023 12:00:00 AM | Google
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★★★★★ Regina MiltonThe service, here, is really great. They took care of me and got my 2008 up and running. I had quite a few bad experiences in the past, but now I know where to go to get great service and great customer service. | Read Full Review11/23/2023 12:00:00 AM | Google
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★★★★★ Mark StockwellGreat service quick and professional | Read Full Review11/23/2023 12:00:00 AM | Google
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★★★★★ Chinonye AkunneThey literally didn’t do the job I went there for and had to have a tow truck take my car to another service location the very next day. | Read Full Review11/23/2023 12:00:00 AM | Google
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★★★★★ Traci HynesThe Service Department employees are wonderful. Everyone is helpful, courteous, and very knowledgeable. | Read Full Review11/16/2023 12:00:00 AM | Google
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★★★★★ Sydney DivozzoAmazing service department. They really care about the wellbeing of their customers! | Read Full Review11/16/2023 12:00:00 AM | Google
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★★★★★ Robert HynesService department was top notch!! | Read Full Review11/16/2023 12:00:00 AM | Google
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★★★★★ Milad Makeup artistRecently had the pleasure of dealing with an exceptional automotive service writer and I cannot express how impressed I am with their professionalism, expertise, and overall customer service. From start to finish, my experience was nothing short of excellent Carol Z went above and beyond to get me the parts I needed for my vehicle. | Read Full Review11/16/2023 12:00:00 AM | Google
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★★★★★ Frank GreenanI took my 2013 charger with 6550 miles in for a check engine light and suspension problem they told me they would have to order parts because they do not stock any parts for the car they had the vehicle for 2 weeks then told me they were unable to get parts due to the strike so I pick my vehicle up and took it to a different dealer t | Read Full Review11/15/2023 12:00:00 AM | Google
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★★★★★ Hannah BaileyRochester Hills takes such good care of me and my Jeep! Wouldn’t go anywhere else to lease or buy. See Ivan! | Read Full Review11/12/2023 12:00:00 AM | Google
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★★★★★ Denise FitzgeraldThey told me the time frame and they were spot on. Good work and my car was even washed. Second time there everything went great except when I went to pay the bill there was no mention of a tire rotation, which was supposed to be part of my oil change. Even though this was required work on my lease vehicle, I was told I had to speci | Read Full Review11/12/2023 12:00:00 AM | Google
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★★★★★ Damion ReedJosh took care of my unexpected maintenance needs in a very timely and professional manor. thank you | Read Full Review11/11/2023 12:00:00 AM | Google
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★★★★★ Barbie EddyFrom start to finish with my lease experience has been amazing. Would highly recommend! | Read Full Review11/11/2023 12:00:00 AM | Google
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★★★★★ Sarah HavensFantastic start to finish! Have had a great experience each time I’ve had my vehicle serviced. And, Brad, in particular, went above and beyond. He allowed for informed decision making, explained diagnostics and recommended procedures. His communication and follow up was also fabulous. | Read Full Review11/11/2023 12:00:00 AM | Google
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★★★★★ Shereen ForryIt might take a while to get in. They move fast once the vehicle is in. I've been taking my jeep there for 2 years and I don't trust anyone else to take care of it. | Read Full Review11/11/2023 12:00:00 AM | Google
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★★★★★ Tenisa NumanIt is a very nice and friendly place been coming here for years now. I had an issue that carol was quick and precessional about fixing the situation and her team of service men. They have made sure things was checked before I leave now, and I haven’t had any problems since then. We are people and we make mistakes. That’s how I looked | Read Full Review11/11/2023 12:00:00 AM | Google
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★★★★★ Nys9.Very pleased with the service and with the gentleman who helped me Brad thank you | Read Full Review11/11/2023 12:00:00 AM | DealerRater
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★★★★★ Andrij HrynkiwMade an appointment, brought the car in, 2 days later they finally looked at it, I had to return for a part and never got informed withers part arrived. Multiple contacts with no replies. | Read Full Review11/11/2023 12:00:00 AM | Google
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★★★★★ ToddI pulled my vehicle in and was told I looked at the services you requested on your apportionment, and I can’t look at your vehicle today. I asked if they could at least look at the suspected recall part to see if in fact it was defective, and I also needed the oil change & tire rotation I requested. He agreed to do that. Finally hear | Read Full Review11/11/2023 12:00:00 AM | Google
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★★★★★ TcstefanicI was happy with the service and the cleanliness of the dealership. Store was busy and service was conducted in a timely matter | Read Full Review11/10/2023 12:00:00 AM | DealerRater
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★★★★★ Brian JacklinKris is service was amazing! He offered in depth insight into potential issues I was having with my Dodge Ram, and then gave me a tutorial on the differences between the models performance wise. He and his team took extra care to go through my vehicle and give it a clean bill of health. I will definitely be coming back! | Read Full Review11/9/2023 12:00:00 AM | Google
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★★★★★ Richard BaronI took my wifes' Journey in for an oil change and tire rotation. They performed an inspection. Everything went great. Kyle, the write up tech, solved an issue removing an object blocking my vehicle number from being seen through the windshield. | Read Full Review11/9/2023 12:00:00 AM | Google
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★★★★★ Arryn SchneiderMy salesperson, Tim, was fantastic! He helped me find the perfect Jeep and I was able to get it that day! | Read Full Review11/9/2023 12:00:00 AM | Google
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★★★★★ Gerald BerryThe dealership has a clean, friendly, warm welcoming environment. The service center is great too. | Read Full Review11/9/2023 12:00:00 AM | Google
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★★★★★ Dawn BruleyI’ve never had such poor service here in the past. I’m hoping it will improve with one more chance to fix the warranty issue I’m having. | Read Full Review11/9/2023 12:00:00 AM | Google
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★★★★★ A AThey were able to take me home and to the dealership no problem | Read Full Review11/7/2023 12:00:00 AM | Google
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★★★★★ Jay ParmarAccommodate getting my vehicle serviced quickly & addressed the issue. | Read Full Review11/2/2023 12:00:00 AM | Google
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★★★★★ Barbara TymrakMy Dodge vehicle needed an oil change and overall inspection. The entire staff from the two young gentleman at the service desk to the mechanic and cashier we're all courteous, friendly and professional. Even the guys in the parts department were happy to assist with some of the questions that I had. The service and waiting areas are | Read Full Review11/2/2023 12:00:00 AM | Google
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★★★★★ Sue KrauseMy service agent, Chris, was very friendly, informative, and efficient. | Read Full Review11/2/2023 12:00:00 AM | Google
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★★★★★ Ryan MastersFantastic customer service. Excellent communication from start to finish, and just all around good work. Would highly recommend to anyone and will definitely be back next time I need service. | Read Full Review11/2/2023 12:00:00 AM | Google
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★★★★★ Paul MellingerMy service rep was great. Very easy to talk to and he kept me informed on my vehicles progress. | Read Full Review11/2/2023 12:00:00 AM | Google
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★★★★★ Devin JonesFriendly staff in great service. This is my go to dealership. | Read Full Review11/1/2023 12:00:00 AM | Google
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★★★★★ Mike FelkerHappy with the service and follow up. | Read Full Review11/1/2023 12:00:00 AM | Google
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★★★★★ Paul GurzellOutside of taking 2 hours for an oil change, RHCJ is worth the wait... Gr8 Price & Thorough inspection of my car. ???? | Read Full Review11/1/2023 12:00:00 AM | Google
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★★★★★ RonThe personnel at the dealership were friendly and courteous. The dealership was clean and had simple refreshments while waiting for my vehicle. | Read Full Review10/31/2023 12:00:00 AM | DealerRater
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★★★★★ mhoch01This dealership is always clean and friendly. They also have the best coffee machine in their waiting area. | Read Full Review10/31/2023 12:00:00 AM | DealerRater
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★★★★★ Alan LaityGreat dealership family friendly they really care | Read Full Review10/30/2023 12:00:00 AM | Google
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★★★★★ Jimmy RayBody shop does fantastic work and communicates very well through the process. | Read Full Review10/30/2023 12:00:00 AM | Google
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★★★★★ Brian PesolaMy first time at their dealership. I just bought a used Jeep so getting it serviced to make sure there were no things I missed. Did a great job. Thorough and really friendly. | Read Full Review10/30/2023 12:00:00 AM | Google
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★★★★★ Tara BellingarSteve Rankel is an excellent Service Professional. I appreciate his guidance and honesty during my appointments. He recommends what is needed and understands if you need to space things out for budgeting. I have had good experiences at Rochester Hills Chrysler Jeep Dodge. | Read Full Review10/30/2023 12:00:00 AM | Google
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★★★★★ Richard EastonGreat experience from beginning to end!! Mike and Lincoln were helpful and really went above and beyond!! I will definitely get my vehicles here again!!! | Read Full Review10/30/2023 12:00:00 AM | Google
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★★★★★ Nikki ScoopsIvan Gjokaj was great! He made the transition into a new Jeep Grand Cherokee for our family so easy. It seemed like I’ve known him forever the way he was so personable! The showroom was clean and the admin greeted me pleasantly when arriving | Read Full Review10/30/2023 12:00:00 AM | Google
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★★★★★ Jermaine JohnsonGreat service, friendly reps and they are very responsive. I travel past multiple dealers to go to them. Highly recommended! | Read Full Review10/30/2023 12:00:00 AM | Google
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★★★★★ Stephanie NFriendly, determined & patient! Couldn’t ask for a better dealership than this! Everyone, from the greeter at the front desk to all the people behind the scenes including the Body Shop too! They ALL go above & beyond to make sure I was happy. Trust is key & they can be trusted. I’m satisfied with how my experience went with this plac | Read Full Review10/26/2023 12:00:00 AM | Google
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★★★★★ James ZService department here is a JOKE. My car sat in here for a month until they told me it wasn’t covered under warranty and then tried to stick me with a surprise $1500 rental bill. Service associate Brad was at a loss for words when I asked for an explanation. The service “manager”John wasn’t just rude but also confrontational as he b | Read Full Review10/23/2023 12:00:00 AM | Google
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★★★★★ Cindy BoguthService was excellent and exceeded my expectations! I’m sorry I don’t remember the young adult that helped me out but he was fabulous. Very polite. Thanks for the car wash and quick vacuum job-that too will make me come back soon! | Read Full Review10/21/2023 12:00:00 AM | Google
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★★★★★ tim QThey were awesome there. They fixed what was wrong and quick! Always called and asked if it was ok to take care of any issues the car had. Couldn’t ask for any better service. Will definitely be my go to when I need it | Read Full Review10/20/2023 12:00:00 AM | Google
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★★★★★ Nicole ChircoGreat customer service with the guys in express lane! | Read Full Review10/20/2023 12:00:00 AM | Google
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★★★★★ neam.johnI have purchased my last 3 vehicles here and always have a great sales experience. | Read Full Review10/20/2023 12:00:00 AM | DealerRater
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★★★★★ wjperegonMade an appointment for oil change. They did the work and finished promptly. Prince on their computer was $44.28. Service area attendant ask me to sign on a computer and told me price would be $55.00. I refused and asked for a $10 coupon so price would match price stated in their system. They granted my request. | Read Full Review10/20/2023 12:00:00 AM | DealerRater
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★★★★★ niki mcgrawGreat service and Brad was a tremendous help!! | Read Full Review10/18/2023 12:00:00 AM | Google
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★★★★★ Craig MervarNo issues. Quick same day service for battery replacement. Brad in service was awesome!! | Read Full Review10/18/2023 12:00:00 AM | Google
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★★★★★ Luong TranService is excellent and timely done. | Read Full Review10/18/2023 12:00:00 AM | Google
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★★★★★ eneida.allaAlways have the best deals !! Always a pleasure to do business with quick easy and professional | Read Full Review10/18/2023 12:00:00 AM | DealerRater
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★★★★★ Dean ZelenakClean friendly and organized. Oil changes used to be a hour or less, they need to get back to that time frame! | Read Full Review10/18/2023 12:00:00 AM | DealerRater
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★★★★★ john mardenLots of funky funk goin on there, | Read Full Review10/18/2023 12:00:00 AM | Google
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★★★★★ jack.clarkeService was excellent - the advisor (Brad Seeloff) was outstanding. I intend to leave my next vehicle at this dealership. | Read Full Review10/14/2023 12:00:00 AM | DealerRater
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★★★★★ B B.I purchased a 24 Dodge Hornet GT on September 22nd. September 23rd I called my salesperson Nick to inform him I found flaws in the paint (discoloration) as well as an outward dent and I wanted to know why the wireless phone charger didn't work nor the automatic lift gate. I was told he'd get back with me after playing phone tag and | Read Full Review10/12/2023 12:00:00 AM | Google
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★★★★★ SUNG HWA KANGGood and nice experience to get service. Thank you. | Read Full Review10/10/2023 12:00:00 AM | Google
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★★★★★ Michael FordI serviced my car for the first time by Rochester Jeep and received excellent care. I had some questions/concerns about my vehicle and it was addressed Carol in a friendly and profession manner. I will definitely use this dealership for any future needs. | Read Full Review10/10/2023 12:00:00 AM | Google
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★★★★★ Katarina BarbaraI've received the help I needed in very professional way, thank you! | Read Full Review10/8/2023 12:00:00 AM | Google
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★★★★★ Carolyn KirkI had to bring my car in for service. Brad was my rep. He was kind and attentive and fantastic at explaining things. He listened to my concerns and was great with answering my questions. It was a very pleasant experience! | Read Full Review10/8/2023 12:00:00 AM | Google
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★★★★★ Terri GoniwiechaThe service was friendly & professional. The job was finished quicker than time quoted. | Read Full Review10/7/2023 12:00:00 AM | Google
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★★★★★ Donald VeseyGreat staff and nice to work with. | Read Full Review10/7/2023 12:00:00 AM | Google
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★★★★★ Edward ShawI have been dealing with this company for many years and I have never had any negative issues. The staff is friendly and polite. They make sure that You get the vehicle that you will like. They go above and beyond in all departs. Update; Just got a new vehicle and again they went above and beyond. I tried other dealerships and they | Read Full Review10/7/2023 12:00:00 AM | Google
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★★★★★ Shirley KingIn the 20 plus years I have done business with Rochester Hills Chrysler I have been very satisfied; otherwise why the longevity? | Read Full Review10/7/2023 12:00:00 AM | Google
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★★★★★ Nick SeraphinoffPoor communication, follow up and integrity. When my wife went to pick our car up in service they kept her waiting over 45 minutes because they couldn’t find the key fob. The only reason she found out there was a problem is when she went and asked why it was taking so long! And this was her second attempt to pick the vehicle up. A | Read Full Review10/7/2023 12:00:00 AM | Google
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★★★★★ Sean BirminghamChris C was very helpful and a great representative of the dealership. Would recommend for friends. | Read Full Review10/6/2023 12:00:00 AM | Google
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★★★★★ Docjmac60Excellent service on my Jeep Cherokee for 10,000 miles checkup. They even washed it | Read Full Review10/6/2023 12:00:00 AM | DealerRater
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★★★★★ dsopko7784Fast and efficient, very polite it was just a pleasant experience all an around. Thank you | Read Full Review10/6/2023 12:00:00 AM | DealerRater
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★★★★★ Nancy TannerOur Jeep was taken in to the service department on Monday 10/2/23 we had the auto in before because Tom noticed the oil on the oil filter compartment and knew that was not good. They said at that time the problem was crank shaft seal and they said they repaired it. After a couple of days he noticed the oil again on the oil filt | Read Full Review10/6/2023 12:00:00 AM | Google
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★★★★★ Dennis CarlinExcellent service, courteous people, top notch in everything. | Read Full Review10/5/2023 12:00:00 AM | Google
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★★★★★ Laurie TorongoFriendly staff, clean environment, quick service and delicious coffee too :) | Read Full Review10/5/2023 12:00:00 AM | Google
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★★★★★ Brandon HeadGood quick service but pricing is out of this world for used car service. Quoted me $1200+ for pads and rotors on a 2008 ram. They explained there was almost $700 in shop materials and taxes? Yikes, took it down the street and got it all done for $500 all Mopar parts. Such a bummer. All nice people though. | Read Full Review10/5/2023 12:00:00 AM | Google
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★★★★★ Cameron WislerUPDATE - Recently brought my Jeep in for a software update to the radio or headunit - the car sat all day, no work was done and then they failed to call me about it. If I hadn’t called later in the day, I wouldn’t have had a car to drive the next day to go to work. The service dept was closed so a bunch of other people had to try t | Read Full Review10/5/2023 12:00:00 AM | Google
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★★★★★ Jeni MI was very disappointed with the service at Rochester Hills Jeep. I dropped my car off on Monday morning at the appointment time and received no updates for 2 days, then called daily for updates daily to find out they didn't even look at it until Friday morning. Five days that I had to pay for a rental when my warranty only covered | Read Full Review10/5/2023 12:00:00 AM | Google
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★★★★★ Mary CampbellFantastic. Brad is a keeper. Explained in detail the shoulds and said he would call us after the diagnosis. Clean and neat and efficient dealership. Thanks | Read Full Review10/2/2023 12:00:00 AM | Google
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★★★★★ V3N0M GamingHorrible customer service the women I talked to were downright disrespectful and provided me 0 help in getting the service history for my car which may I remind you is my right to information by law! If it weren't for the helpful guy I talked to after talking to 3 different people, I would've made a Consumer Automotive Complaint to B | Read Full Review10/2/2023 12:00:00 AM | Google
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★★★★★ Jeramie ChildersDo not use this dealership if you want any level of customer service. I originally leased a Jeep Grand Cherokee and had every intention of leasing a new one upon my lease end. The process started out promising when the dealership proactively reached out to me to bring in my vehicle for an appraisal 4 months ahead of my lease end to d | Read Full Review9/29/2023 12:00:00 AM | Google
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★★★★★ fadia sawafI highly recommend Rochester Hills Chrysler Jeep Dodge Ram, every time I leave there, I’m very satisfied. The entire staff is wonderful, friendly, and go the extra mile to take care of you. I’ve been there for every vehicle and will definitely be going again! The only place to truly make me feel like family. | Read Full Review9/26/2023 12:00:00 AM | Google
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★★★★★ Karen StylianouWe needed a repair on our Dodge Journey. Ed in the body shop was very helpful, pleasant and professional. Estimate and work was done very quickly! Thanks, Ed! | Read Full Review9/21/2023 12:00:00 AM | Google
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★★★★★ Johnnie TaylorYou will be very pleased with the service and with the family of hard work sales team assisting you with professional knowledge that afro-americans deserve as consumers | Read Full Review9/19/2023 12:00:00 AM | Google
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★★★★★ Ra4restWe had brought our car to another dealer prior to a long towing trip to fix an engine misfire. The other dealer kept our car 3 days and I was told they couldn’t get to our car because some techs quit. This left us in a bind with a car with engine issues 2 days before our trip. We then called Rochester Hills Chrysler Jeep and the serv | Read Full Review9/19/2023 12:00:00 AM | DealerRater
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★★★★★ Rana ZuhairI got my car back in April and Alex was my sales person he was incredibly patient with me during the entire car-buying process. No question was too silly, and he took the time to explain everything in a way that was easy to understand. Alex was always there to help, whether it was in person or through quick replies to my messages. He | Read Full Review9/15/2023 12:00:00 AM | Google
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★★★★★ Robert WillGood service, prepped us for an unexpected trip which was greatly appreciated | Read Full Review9/15/2023 12:00:00 AM | Google
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★★★★★ Sandra WoodMy experience with the Service Dept was great from start to finish. They were very efficient and kept me informed along the way. | Read Full Review9/15/2023 12:00:00 AM | Google
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★★★★★ Victoria DzyubenkoGreat customer service! Helpful and kind | Read Full Review9/15/2023 12:00:00 AM | Google
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★★★★★ Robert OHad a great experience.highly recommend both sales and service | Read Full Review9/15/2023 12:00:00 AM | Google
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★★★★★ Jim McClellandRepairs were done right, in a timely manner. Good communication and friendly service | Read Full Review9/15/2023 12:00:00 AM | Google
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★★★★★ Danielle BoesPurchasing cars here great… service. Not so much. | Read Full Review9/15/2023 12:00:00 AM | Google
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★★★★★ Sandra LesperanceEveryone very friendly and it only took about 45 minutes this time. | Read Full Review9/13/2023 12:00:00 AM | Google
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★★★★★ bill mattinglyService staff was great. Tre was extremely helpful. | Read Full Review9/13/2023 12:00:00 AM | Google
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★★★★★ Dion KonarskiVery organized with excellent service. | Read Full Review9/12/2023 12:00:00 AM | Google
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★★★★★ Jamie LoperI ended up here for professional reasons and not to purchase a vehicle. The inside is so beautiful and the staff was very friendly. | Read Full Review9/12/2023 12:00:00 AM | Google
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★★★★★ Ermir VilaSteve is a great agent. Always answers phone. Great service great dealer | Read Full Review9/12/2023 12:00:00 AM | Google
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★★★★★ B AnnessQuick and easy process for an oil change on my lunch hour. | Read Full Review9/12/2023 12:00:00 AM | Google
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★★★★★ Scott DowneyVery friendly and accommodating, they made the process very easy for me. | Read Full Review9/12/2023 12:00:00 AM | Google
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★★★★★ MbeleskyJust picked up my Jeep from service. Brought it home, engine making so much noise I have to have it towed back to dealership. Unbelievable. | Read Full Review9/11/2023 12:00:00 AM | DealerRater
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★★★★★ Keti.angel35Easy to schedule appointment, fast and quality work, with nice and pleasant shuttle from and to service location | Read Full Review9/6/2023 12:00:00 AM | DealerRater
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★★★★★ Mark McTop notch dealership. I’ve been dealing with Mike Akrawi for years. Good, honest salesman. He has always done his best to get me a good deal and in the seat of a car I’ll enjoy. | Read Full Review9/6/2023 12:00:00 AM | Google
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★★★★★ Bruce BaumbachService meet expections and timetable | Read Full Review9/5/2023 12:00:00 AM | Google
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★★★★★ Aggie Fisk Paradise Realty IIExcellent service | Read Full Review9/5/2023 12:00:00 AM | Google
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★★★★★ Doug LudwigParts were available at dealership and vehicle repaired same day. Very professional and friendly. | Read Full Review9/5/2023 12:00:00 AM | Google
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★★★★★ MARK WelickiFriendly and clean, informative signs much nicer than sterling heights chrysler. | Read Full Review9/5/2023 12:00:00 AM | Google
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★★★★★ Scott EschelbachNothing but great things to say about the team over at Rochester CDJR. Speedy service, courteous staff!!! I have been a customer of another Oakland County CDJR dealer for over 20 years and never received such good service. I’m just glad I switched over ! | Read Full Review9/3/2023 12:00:00 AM | Google
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★★★★★ jneussendorferEveryone was very helpful. Kayla was a great salesperson. Matt was very helpful. Best dealer around. | Read Full Review9/3/2023 12:00:00 AM | DealerRater
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★★★★★ Dave HamlettThe staff was friendly courteous and professional and I was in and out in a timely manner | Read Full Review9/2/2023 12:00:00 AM | Google
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★★★★★ Kathy DickensonService was completed more quickly than expected, and everything was fine. | Read Full Review9/2/2023 12:00:00 AM | Google
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★★★★★ Mitch ClauwFast and polite and nice areas to wait and catch up on emails etc | Read Full Review9/2/2023 12:00:00 AM | Google
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★★★★★ Gerald JuscoEasy w To work with, very professional. Steve in service is great to work with. | Read Full Review9/2/2023 12:00:00 AM | Google
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★★★★★ Randy ABest dealership around. Very transparent and friendly. Great selection of cars and the staff is very knowledgeable. The coffee is also top notch! | Read Full Review9/2/2023 12:00:00 AM | Google
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★★★★★ Rosemary Bostick JohnsonWas an amazing experience with everyone involved. Very efficient and polite. I was amazed!!! | Read Full Review9/2/2023 12:00:00 AM | Google
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★★★★★ Dr JBI always have a great experience at Rochester Hills Chrysler Jeep! My oil change and tire rotation was done faster than expected and the staff was super friendly! Highly recommend this dealership for service!! | Read Full Review9/2/2023 12:00:00 AM | Google
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★★★★★ Alex SanisloGreat dealership to have gotten my next lease on a RAM. Tim Pazdziora was my salesperson and he made the whole process of trading in and re-leasing my Ram truck seem so easy and stress free. Very knowledgeable staff here! Thanks again! I love my 2023 Ram 1500 Laramie! | Read Full Review9/2/2023 12:00:00 AM | Google
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★★★★★ Paul MenardIn for an oil change and tire rotation | Read Full Review8/31/2023 12:00:00 AM | Google
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★★★★★ Carrie HepnerThank you Rochester Hills Jeep for an amazing sales experience! Mike, Jake and Alex are responsive, thorough and very trustworthy! Thank you again! | Read Full Review8/31/2023 12:00:00 AM | Google
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★★★★★ Erica SmithI brought my car in a few months ago because it slowed down and wouldnt start back up while driving. I got it towed to the dealership and was told I needed a starter and a battery. A few months later I had the same problem with it slowing down while driving and wouldn't start back up. I get it towed back and was told I needed gas. I | Read Full Review8/29/2023 12:00:00 AM | Google
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★★★★★ Reggie BraswellEd in the body shop is doing an awesome job. | Read Full Review8/28/2023 12:00:00 AM | Google
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★★★★★ Gary LeeExcellent service ! Very well pleased | Read Full Review8/28/2023 12:00:00 AM | Google
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★★★★★ Monica LewisLove my vehicle and our sales team was great! Thank you Rochester Hills Chrysler Jeep Dodge Ram! | Read Full Review8/26/2023 12:00:00 AM | Google
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★★★★★ Shawn JohnsonTop notch service and A+ staff | Read Full Review8/26/2023 12:00:00 AM | Google
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★★★★★ Melanie MazzolaExcellent customer service. Quick oil change and tire rotation - no appointment needed. Highly recommend! | Read Full Review8/26/2023 12:00:00 AM | Google
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★★★★★ Michael McLeanI had a problem with my 2018 Chrysler 300 with losing all the oil and overheating. I had to have the car towed to the nearer dealership. They said they couldn't get to it for a few days. They got it in the next day and told me what was wrong. The next day it was completed. Really surprised me with service I received. | Read Full Review8/26/2023 12:00:00 AM | Google
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★★★★★ Wolcott RoadMy vehicle is in for service A still, after a steering control arm broke inextricably? That should never happen - most likely a defective part with porosity? The focus isn’t on getting my car back to me ASAP, as a customer I’m lost between the dealership & Chrysler. They fight over responsibility and my lease car is still sitting at | Read Full Review8/26/2023 12:00:00 AM | Google
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★★★★★ Samuel AllenFast/Efficient/Professional/quality work that is always consistent!! | Read Full Review8/25/2023 12:00:00 AM | Google
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★★★★★ Richard MacDonaldFabulous experience, Vince was extremely helpful and knowledgeable. Made me feel part of the family. The dealership is first class, modern and comfortable. I met the owner who to us very customer focused and made me feel at home. I searched across the county looking for my car and dealt with several dealers; none in the same level | Read Full Review8/24/2023 12:00:00 AM | Google
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★★★★★ Jenn FahnestockBill in service was very helpful and went above and beyond to help us. He worked quickly to get us back in the road. | Read Full Review8/24/2023 12:00:00 AM | Google
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★★★★★ Hugh HefConvenient Location The Work I Needed Done Took No Time And They Got Me Right Back On The Road. | Read Full Review8/24/2023 12:00:00 AM | Google
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★★★★★ Mie Yokoyamacourteous explanation and timely status updates. thank you very much for your professionalism. | Read Full Review8/24/2023 12:00:00 AM | Google
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★★★★★ Sirena ArnaoutAbsolutely one of the best dealerships I’ve gone to. Mike A. And his team are phenomenal. Being a woman walking into a dealership, I’ve had my share of experiences. Mike was patient, kind, never tried to exceed my range for payment and got me into my Jeep, from walk in through signing, in just a couple hours with no prior visits. The | Read Full Review8/24/2023 12:00:00 AM | Google
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★★★★★ Mike BahouraMike Akrawi and the rest of the team were great to work with! | Read Full Review8/24/2023 12:00:00 AM | Google
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★★★★★ ralphreseighService people were polite and efficient. Took the discount coupon with no problem but coupon was for $39.95 but I was charged $40. They ow me a nickel. | Read Full Review8/24/2023 12:00:00 AM | DealerRater
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★★★★★ Deanp586Always fast, curtious, and friendly. I have been getting my vehicles serviced here for years without issue. | Read Full Review8/24/2023 12:00:00 AM | DealerRater
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★★★★★ ERENCHER77I just had an oil change and my cabin filter replaced. The staff got me checked in quickly and I waited while service was performed. Everything was quick and painless. | Read Full Review8/24/2023 12:00:00 AM | DealerRater
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★★★★★ Freeman. fennyMopar warranty does not cover for batteries for start and stop, as much as you pay for the warranty and the cost of the batteries its is unfair. | Read Full Review8/24/2023 12:00:00 AM | Google
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★★★★★ Jackie BrackenHad a great experience in the service area. Friendly, helpful. | Read Full Review8/18/2023 12:00:00 AM | Google
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★★★★★ Lisa KoziolMy AC stopped working again after they fixed it just one year prior. After being without a car for 9 days with no rental available I was told it was fixed. It worked for just 3 days and stopped working again. I had the same exact experience the first time it stopped a year ago as well. Both times happening right before a trip so not | Read Full Review8/18/2023 12:00:00 AM | Google
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★★★★★ TheMst407Great customer service! Best experience I’ve had leasing a car! | Read Full Review8/17/2023 12:00:00 AM | Google
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★★★★★ Eric PaternosterTop notch inventory with top notch sales staff! Thank you Rhonda & David! | Read Full Review8/17/2023 12:00:00 AM | Google
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★★★★★ Kari WilliamsOur service advisor, Pierce, kept us up to date on all aspects of our axel replacement. The service department was friendly, prompt and returned my Jeep in great condition. | Read Full Review8/17/2023 12:00:00 AM | Google
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★★★★★ jamar jacksonWent in to fix an issue and left with more issues. With no call back | Read Full Review8/17/2023 12:00:00 AM | Google
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★★★★★ Mike VickSuch an amazing dealer and even better Service department. They throughly communicated the whole process, kept in touch with updates. It really made the experience exceptional. I highly recommend and will be using this dealer and Service department again in the future! | Read Full Review8/16/2023 12:00:00 AM | Google
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★★★★★ Marlaina karoumiMicheal was very helpful and found me a really good car to lease and reached my expectations | Read Full Review8/16/2023 12:00:00 AM | Google
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★★★★★ Claire LynchAlways so helpful, supportive and easy to work with! Can’t recommend enough. | Read Full Review8/16/2023 12:00:00 AM | Google
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★★★★★ Carolini HiankeHere is a really good recommendation! What an outstanding Seller! I’m here to recommend Vince Kuzak from Rochester Hills Chrysler Jeep Dodge dealership to whoever is about to lease/ buy a car! He is really good and goes above and beyond to attend all our expectations (I have to say that I have high expectations ??)!! I told him abou | Read Full Review8/16/2023 12:00:00 AM | Google
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★★★★★ Mark LindemanAll services high quality - appointment setting - confirmation - service work and interaction with service advisor. | Read Full Review8/16/2023 12:00:00 AM | Google
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★★★★★ Michael DertouzosQuality, courteous, efficient. | Read Full Review8/16/2023 12:00:00 AM | Google
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★★★★★ LOis LAmparskiVery efficient service rep and enjoyable waiting area. | Read Full Review8/16/2023 12:00:00 AM | Google
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★★★★★ Michael KVery happy about service, good job and timely | Read Full Review8/16/2023 12:00:00 AM | Google
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★★★★★ Steve VerkestAl Laity and his crew always take great care of me when I bring my vehicle in for service. Last visit was for a recall and they had my loaner waiting for me when I arrived. The GM even stopped by to spot check my loaner for cleanliness before I left. Nice touch. Repair only took one business day! | Read Full Review8/16/2023 12:00:00 AM | Google
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★★★★★ Keda LewisSteve and the entire crew took care of me! I have zero complaints. | Read Full Review8/16/2023 12:00:00 AM | Google
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★★★★★ James. VelicFast, polite. They went over all of the details pertaining to all of the checks they made on my car | Read Full Review8/16/2023 12:00:00 AM | DealerRater
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★★★★★ Alex TI had some recall work done to my truck. Both Carol Z and Pierce A where extremely helpful throughout the whole process. They took care of me with a loaner vehicle and got my truck done in a timely manner. Very professional with excellent customer service. Thank you!!! | Read Full Review8/8/2023 12:00:00 AM | Google
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★★★★★ Andy TranBought a certified preowned vehicle from out of town and tried to negotiate a bit. They didn’t come off the price at all but we respected that and purchased the vehicle anyways. Throughout the whole process they acted as if they were doing us a favor and that we owed them. Asked for a spare tire that was missing and they responded li | Read Full Review8/7/2023 12:00:00 AM | Google
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★★★★★ Phil ZEasy in and out oil service. Was done earlier than their estimated time | Read Full Review8/5/2023 12:00:00 AM | Google
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★★★★★ Eva HotkaService Agent processed my service needs quickly and contacted me when the service was completed. Very expeditious and courteous. | Read Full Review8/2/2023 12:00:00 AM | Google
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★★★★★ Chela MarksExcellent costumer service Well satisfied | Read Full Review8/1/2023 12:00:00 AM | Google
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★★★★★ Quentin CetnarPierce in the service department is the man. Super friendly and helpful | Read Full Review8/1/2023 12:00:00 AM | Google
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★★★★★ Pastor Jim BaileyI have had my Pacifica in for an inspection that came back with no problems and only had to wait an hour. A month later I took my dodge Ram in for the same inspection, and I had a good idea of what was wrong with it which word dirty filters and that’s the only problem they came back with so I felt that they were definitely on the up | Read Full Review8/1/2023 12:00:00 AM | Google
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★★★★★ Maha TalyaHad a very easy experience booking my appointment!! Once I got there I had the opportunity to work with carol in service she was so helpful and professional in checking me in and giving me an accurate timeline of how long it will take my vehicle to get repaired! Everyone was very friendly and nice!! | Read Full Review8/1/2023 12:00:00 AM | Google
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★★★★★ johnNick is a first class honest man that is very helpful! Thank you for employing him. | Read Full Review8/1/2023 12:00:00 AM | DealerRater
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★★★★★ Ferman ChavezI took my car in to get the AC recharged. I was very unhappy with the service I received. I was told that the car would be ready by the end of the day and it wasn’t. I was told that the AC could not be recharged because the compressor was clogged and had to be replaced ($1,500.00). I decided not to have the service done. When I got m | Read Full Review7/30/2023 12:00:00 AM | Google
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★★★★★ Alex TI've been trying to get recall work on my truck done for over a year. Every time I call, they tell me they'll call me when my parts are in, that never happened. Finally I get a response, I drop my truck off for 3 days to find out my parts where never there. The 3 days of not having my truck cost me money. I had to do a follow up call | Read Full Review7/30/2023 12:00:00 AM | Google
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★★★★★ Lisa LukasikPearce in Rochester Jeep service department was amazing!!! Polite. Professional. Knowledgeable. Just all around super nice guy. Needed to order the part and Pearce called me as soon as part arrived! Definitely will be back as needed. | Read Full Review7/28/2023 12:00:00 AM | Google
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★★★★★ DANIEL GINESHonestly love they are open weekends. The maintenance team there is always polite. They have plenty of seating and offer coffee and water if you decide to wait for your vehicle. | Read Full Review7/27/2023 12:00:00 AM | Google
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★★★★★ Beth LipkaI love this dealership. Feel like family. | Read Full Review7/27/2023 12:00:00 AM | Google
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★★★★★ Rose Marie MKThank you to Pierce Aman for the pleasant, helpful and professional service we received. | Read Full Review7/27/2023 12:00:00 AM | Google
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★★★★★ ANTHONI MENDOZA SALGUEROExcellent service the staff is very friendly and efficient in their work and you do not wait a long time EXCELLENT service | Read Full Review7/27/2023 12:00:00 AM | Google
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★★★★★ W CookThe dealer finished a recall repair, oil change and tire rotation in a timely manner. | Read Full Review7/27/2023 12:00:00 AM | Google
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★★★★★ Czarnik721Always pleasant and courteous at RHCP. They are punctual on call backs and I believe, have my best interests at heart. Nothing but good things to say. Been coming here for years and will continue. | Read Full Review7/27/2023 12:00:00 AM | DealerRater
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★★★★★ Anna NobleHigh labor cost. No loaner cars while spending over 1000.00 on work being done on your vehicle. We have been coming here for service on our vehicle. we are going to choose a different Chrysler in the future that offers loaner vehicles. Representative was professional and kept us informed. | Read Full Review7/27/2023 12:00:00 AM | Google
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★★★★★ Richard BaronI took my wifes' ( Denise) Journey in for an oil change and tire rotation. They performed an inspection. Said the engine and cabin air filters were in the yellow and need replacing soon. I just replaced them, drove to work in the morning and straight to the dealership from work. 70 miles tops. Either you're paying a worker who says | Read Full Review7/27/2023 12:00:00 AM | Google
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★★★★★ Rob DeRosaPerfect all the way around Steve Rankel is the best service person ever, and Lincoln Phillips runs a great dealership | Read Full Review7/26/2023 12:00:00 AM | Google
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★★★★★ jfcichyExcellent mechanical work completed. I will make sure I get my next vehicle from this dealership. | Read Full Review7/26/2023 12:00:00 AM | DealerRater
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★★★★★ Robert RankelWork is always done correctly and completed in a timely manner. The service rep always listens to my concern. | Read Full Review7/25/2023 12:00:00 AM | Google
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★★★★★ Dia SmithMy sales staff Kayla and Nick were awesome. Got my deal done in 1 day. | Read Full Review7/25/2023 12:00:00 AM | Google
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★★★★★ Brent FerreeFast repair,was kept updated on progress. Well worth taking my truck to them... | Read Full Review7/25/2023 12:00:00 AM | Google
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★★★★★ Tenisa NumanIt is a very nice and friendly place been coming here for years now. But today my truck was over heating and I could not understand why would a 2020 Durango would be doing this on top of I just got an oils change a week ago and the paper saying everything looks good and all my fluids was roped off which was a lie my coolant bottle wa | Read Full Review7/25/2023 12:00:00 AM | Google
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★★★★★ Nicole SealsBest customer service, fast and friendly ?? | Read Full Review7/24/2023 12:00:00 AM | Google
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★★★★★ AshtonWent through service spoke to Caroline. She helped me throughout the whole process and got me out quick. Thank u so much for the outstanding work. | Read Full Review7/14/2023 12:00:00 AM | Google
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★★★★★ FinDave in the sales area was kind and very helpful. I was struggling with getting my jeep soft top back on and had gone to 2 dealerships before this one. No one would even come out and take a look at it. Dave came right up asked how he could help and put the top back on in less the 10 minutes. Thanks again! | Read Full Review7/10/2023 12:00:00 AM | Google
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★★★★★ Elizabeth KravickI made an appointment for a recall on my car. Kept my car for a week with no update on the service. Once I called they stated that they haven’t even looked at my car and wasn’t sure when it would be serviced. What is the purpose of making an appointment for it to just sit in the lot for a week? I will never take my car back to this d | Read Full Review7/8/2023 12:00:00 AM | Google
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★★★★★ Richard SunThe services provided by the dealership and sales representative are very efficient, ethical and professional. I will definitely recommend this dealership to others. | Read Full Review7/2/2023 12:00:00 AM | Google
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★★★★★ Adam PatonZac was excellent. Highly recommend you go see him in the used car department. Got exactly what I wanted. | Read Full Review7/2/2023 12:00:00 AM | Google
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★★★★★ Abby HajdukKyle in the service isle is amazing!! | Read Full Review6/30/2023 12:00:00 AM | Google
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★★★★★ Philecia BenmanThank you for replacing my windshield in such a timely fashion. Also I really appreciate the loaner car so that I wouldn’t go without a vehicle while my car was being repaired! I appreciate everyone’s help at Rochester Hills Chrysler Jeep Dodge! | Read Full Review6/29/2023 12:00:00 AM | Google
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★★★★★ Gunnar SchlinkeFast and good, price is on the top end | Read Full Review6/29/2023 12:00:00 AM | Google
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★★★★★ LJNot a good experience, but since I keep getting messages to leave a review, say no more: very slow. A week before I could get a tech to look at the car. Then no parts in stock. No loaners. No rentals with any of their partners. If I did not HAVE to go to this dealership because of the nature of the issue, I most certainly would not h | Read Full Review6/29/2023 12:00:00 AM | Google
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★★★★★ Kaitlin SheaSuper professional, great experience! | Read Full Review6/27/2023 12:00:00 AM | Google
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★★★★★ Gerard LabutKudos to Tralene and the body shop team for restoring the front end of my 2015 Ram Sport after hitting a deer. I was kept informed on progress, and impressed by Tralene locating hard to find replacement headlights. I am new to Rochester and will be returning for all my future service. Thanks for making my truck look like new! | Read Full Review6/27/2023 12:00:00 AM | Google
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★★★★★ AgentExcellent service, Excellent communication. Pierce on the service team was very helpful. Would recommend for service! | Read Full Review6/27/2023 12:00:00 AM | DealerRater
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★★★★★ Alex KUnfortunately they sell service plans and they don't stand behind them. I hit a pot hole and went to a discount tire store that happened to be 200 feet away from incident. I had to replace two of my tires and paid out of pocket 325 dollars so i can get back on the road. I was told to turn in receipt at the dealership to get reimbur | Read Full Review6/27/2023 12:00:00 AM | Google
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★★★★★ Shirley PattersonHad an appointment on a Monday. They never looked at the vehicle until Thursday and I did not get my vehicle back until Friday. I had to rent a vehicle the entire time. | Read Full Review6/26/2023 12:00:00 AM | Google
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★★★★★ Fabrizio Di NotoGreat service Quick, and professional | Read Full Review6/24/2023 12:00:00 AM | Google
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★★★★★ Gjergj DjelajI have been dealing with Ivan Gjokaj for a decade now and wouldn’t want anyone else. He does his very best and more to help meet your needs! I recommend him to everyone and they are nothing but grateful that I did. | Read Full Review6/24/2023 12:00:00 AM | Google
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★★★★★ dbarberiDave Scott in sales did a great job for us. Service department has always delivered quality work in a timely manner. | Read Full Review6/24/2023 12:00:00 AM | DealerRater
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★★★★★ NPAVery friendly and courteous, follows up on repair information, status, etc. Bob was great and very professional, reached out to me every step of the process. Thank you | Read Full Review6/15/2023 12:00:00 AM | DealerRater
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★★★★★ WrgivensThe work performed by this dealer was done in a timely manner and the work was excellent. The staff were courteous and very professional. | Read Full Review6/9/2023 12:00:00 AM | DealerRater
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★★★★★ John HessGot me in and out super quick for a walk in oil change. Thanks so much | Read Full Review6/5/2023 12:00:00 AM | Google
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★★★★★ Michael MorrisWe take all our cars to Rochester Hills for service. Al the Service manager runs an exceptional service department and all personnel are professional, knowledgeable and friendly! Recently, traded in my Pacifica for a RAM truck. Nick in sales was great taking care of my needs and wants. Leasing was fast and everything was accomplished | Read Full Review6/5/2023 12:00:00 AM | Google
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★★★★★ Len CusenzaGreat friendly environment, work was preformed as promised with a complementary car ?? wash to boot ??. | Read Full Review6/5/2023 12:00:00 AM | Google
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★★★★★ NitaMy first time at Rochester Hills Chrysler Jeep and I am a huge fan! This is MY favorite place to take my Jeep for service. I have closer dealers but I’ll drive the extra miles to Rochester Hills. The staff is so friendly as well as knowledgeable. The customer service is outstanding. They worked with me to do what I could afford and l | Read Full Review6/5/2023 12:00:00 AM | Google
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★★★★★ Rosanne WilandRochester Hills dealership is very professional, helpful and a pleasure to deal with! Thanks for the great service. | Read Full Review6/5/2023 12:00:00 AM | Google
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★★★★★ as32bVery impressed with Steve who is caring about customers. Timely and professional services. Great communications. | Read Full Review6/5/2023 12:00:00 AM | DealerRater
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★★★★★ Brian SchiffmanOur experience was a DISASTER - Brought truck in for slight oil leak in rear driver side axle. TRUCK/REAR AXLE was functioning perfectly fine when it was brought in for the slight oil leak. Truck ended up at the dealer for an entire month. I believe the Technician reassembled the axle improperly and the pinion gear was trashed before | Read Full Review6/5/2023 12:00:00 AM | Google
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★★★★★ Ali JarrahzadehThey were friendly, courteous and prompt. | Read Full Review6/3/2023 12:00:00 AM | Google
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★★★★★ Laurenwent in to get something for my windshield and was offered a car wash! | Read Full Review6/2/2023 12:00:00 AM | Google
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★★★★★ Skylar WalleGot me in fast and easy and also told me about a previous recall to help me out and get it all done! | Read Full Review6/2/2023 12:00:00 AM | Google
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★★★★★ Keith JohnsonQuick, efficient and effortless. Minimal wait time | Read Full Review6/2/2023 12:00:00 AM | Google
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★★★★★ Raymond MatiyowWould rate this 0 stars if possible. Went to have my Jeep seals fixed on my roof. Dropped my car off on a Tuesday, had to call on Friday to get it back. No one answered any phone calls or voicemails. They kept my car all weekend. They ordered my seals to fix. They never called me when they came in. 6 weeks later I had to call them to | Read Full Review5/29/2023 12:00:00 AM | Google
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★★★★★ Gilvan SilvaThe sales person was very helpful and willing to help me with this new aquisition, negociation went very smooth and transparent with realistic figures presentated since the first meeting. The vehicle is very capable and efficient, therefore it drives comfortably with safety confidence with impressive 40+ mpg combined. | Read Full Review5/23/2023 12:00:00 AM | Google
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★★★★★ John JungebergVery quick service with no surprises. Team was professional and even vacuumed out vehicle when the car wash was down. 10/10! | Read Full Review5/23/2023 12:00:00 AM | Google