Return to complete listing of Dodge Oil Change Service Specialists In Grand Blanc

Why should you visit a Mopar service center?

Regardless of whether you drive a Chrysler, Dodge, Jeep®, Ram, FIAT® or another brand vehicle, we offer fast and professional service for nearly all makes and models.

  • Fast and convenient service
  • No appointment needed
  • Service for nearly all makes and models
  • Complimentary multi-point inspection
  • Tires and other services available
  • Coupons and Rebates for extra savings
  • Factory-trained, certified technicians

Backed by the World's Best Brands Mopar® Express Lane uses parts and products from the most trusted automotive brands.

Mopar® Express Lane uses only genuine Chrysler, Dodge, Jeep®, Ram and FIAT® Brand parts. All parts have been tested to ensure function, fit and finish of original specifications.
Magneti Marelli® parts are used on all other makes and models. Magneti Marelli has been a leader in both quality and innovation for 95 years and counting.
Mopar® Express Lane recommends Pennzoil® Motor Oil. We also offer the highest quality Pennzoil synthetic oil, keeping your engine clean and extending the life of your oil change for an even greater value.

The lifeblood of your Vehicle

The importance of regular oil changes can’t be overstated in keeping your engine running smoothly. Schedule an appointment with our highly trained technicians for help in finding the right oil for your needs or drop in for Express Lane service.

The Many Benefits of Engine Oil At its most basic, oil keeps your engine running. It also serves a number of other functions that help to prolong the life of your vehicle.

  • Friction Reduction
  • Heat Reduction
  • Engine Cleaning
  • Weather Tolerance
  • Rust and Corrosion Prevention
  • Improved Performance

How to Read your Tires

A vehicle asks a lot of its tires. By learning how to identify wear and decipher your tire's sidewalls, you'll be better prepared to deal with the issues that arise when rubber meets road.

BRANDS WE CARRY

  • Goodyear
  • Dunlop
  • Kelly
  • Bridgestone®
  • Firestone
  • Michelin®
  • BFGoodrich
  • Uniroyal
  • Continental
  • General
  • Yokohama®
  • Pirelli®
  • Falken
  • Ohtsu
  • Hankook
  • KUMHO
  • Nexen
  • Toyo
  • Nitto

Stop on a Dime

Make sure your brakes are functioning at their best with expert service from Mopar®. Learn how to spot signs of wear and what to do about them as well as how to extend the life of your brakes and what to look for when shopping for new brake pads and rotors.

Benefits of Magneti Marelli Brakes, offered by MoparMagneti Marelli brakes, offered by Mopar®, stand out from the competition. Learn what makes them so effective and what to look for when shopping for brake pads.

  • Ultra-Quiet Braking
  • New Brake Hardware
  • Superior Braking Performance
  • Rigorously Tested
  • Stainless Steel Hardware
  • Lifetime Limited Warranty

How can I extend the life of my brakes? The way you drive will make a significant impact on the life of your brakes. Avoid having to make hard stops by maintaining a safe distance from other vehicles and coasting to a stop when possible. Pay attention to any unusual noises or vibrations when braking and get them checked out—early intervention can avoid costly repairs.

How do I know when my brakes need to be replaced? By the time you notice the most obvious signs of brake wear, such as squealing or grinding noises when you brake, juddering or longer stopping distances, it may be too late for an easy fix. Regularly inspect your brakes, paying attention to the thickness of your brake pads and to any indicator lights on your dashboard. Also, you should make note of the recommended service intervals for your brakes and take your vehicle in for regular maintenance.

What causes my brakes to overheat? The friction from braking results in heat. When you brake aggressively or hold down the brake for a long time (such as when going downhill with a heavy load), it can put a lot of pressure on your braking system and can even “glaze” your brake pads by wearing them down to the point that they have trouble generating enough friction to stop. You can avoid overheating your brakes by driving more cautiously, downshifting instead of pressing the brakes to slow your vehicle and by staying on top of regular maintenance of your brakes.

How to Extend the Life of Your Battery

The average battery will last three to five years, but you can ensure that your battery’s lifespan will be in the higher end of that range with these tips.

  • Clean Your Battery
  • Limit Heat Exposure
  • Avoid Short Trips
  • Clamp Your Batteries
  • Turn Off Extra Features
  • Test Your Battery

How do I choose the right battery for my vehicle?Generally, a battery provided by your vehicle manufacturer or an original equipment manufacturer will be specifically designed for your vehicle, ensuring a seamless replacement. Mopar® stocks batteries for current-model FCA US LLC vehicles, so you can find the right one for your needs.

How do I recharge the battery? If your battery has no charge at all, you can use a battery charger to recharge it. Check the instructions on your charger and make sure that your vehicle and the charger are off before connecting any cables.

How do I know when my battery needs to be replaced? Look for signs that your battery may be nearing the end of its life, like electrical issues, a slow-starting engine or a check engine light on your display. When examining the battery directly, look for corrosion on the terminals, a sulfurous smell that could indicate leakage or a bloated or swollen battery case.

About Al Serra Chrysler Dodge Jeep Ram

Al Serra Chrysler Dodge Jeep Ram is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.

Dealer Conveniences

  • Shuttle Service Available
  • We Offer Rentals
  • Free WiFi
  • We Have Early Bird Hours
  • We Offer Mopar Accessories
  • We Offer Mopar Performance Parts
  • Ask About Service Contracts
  • Certified Technicians
  • Free Estimates

Call (877) 681-4221 today to schedule your next appointment.

Our technicians at Al Serra Chrysler Dodge Jeep Ram are ready to help you!
Check for Vehicle Recalls

Customer Reviews

  • ★★★★★ Dude !
    | Read Full Review
    3/26/2024 12:00:00 AM | Google
  • ★★★★★ Andre Miller
    | Read Full Review
    3/26/2024 12:00:00 AM | Google
  • ★★★★★ Tamara Taylor
    I had a very good experience at Al Serra Service department today. Fast and friendly service. | Read Full Review
    3/26/2024 12:00:00 AM | Google
  • ★★★★★ Vanessa “QueenV” Griggs
    Always a good experience when I go see Whitney at Al Serra for my oil changes and maintenance. I go to Serra’s from Fenton because they are superior to our local dealer. | Read Full Review
    3/26/2024 12:00:00 AM | Google
  • ★★★★★ Lisa McKay
    Same day service, all went well. | Read Full Review
    3/25/2024 12:00:00 AM | Google
  • ★★★★★ Jordan Burr
    | Read Full Review
    3/25/2024 12:00:00 AM | Google
  • ★★★★★ Gerry Smith
    Steve was fantastic to work with. Highly recommend! | Read Full Review
    3/25/2024 12:00:00 AM | Google
  • ★★★★★ Brittany Andritsis
    Friendly staff and great experience all the way around . I highly recommend! | Read Full Review
    3/24/2024 12:00:00 AM | Google
  • ★★★★★ Ashley Grzywacz
    Thanks Erik for the perfect new car for our growing family! | Read Full Review
    3/24/2024 12:00:00 AM | Google
  • ★★★★★ Bob McCabe
    Total Professional displayed though out the buying process. From the way the sales staff was worked together, the presentation of the vehicles to look at and a beautiful showroom. I drove over 50 miles to see a vehicle here and I would recommend this dealership to anyone looking to buy a certified used vehicle! | Read Full Review
    3/24/2024 12:00:00 AM | Google
  • ★★★★★ Brooke Erickson
    Great experience with the body shop! Everyone was incredibly nice and efficient. | Read Full Review
    3/23/2024 12:00:00 AM | Google
  • ★★★★★ M.G B. (MimawB)
    Had a great service tech but now my vehicle smells like fuel. At first I thought the service person didn't wash his hands but it's continuing to smell like gas. Now I have to bring it back I asked for an oil change tire rotation & balance they will rotate but balancing is an extra 10 bucks per tire. Plus they charge to get the mud ou | Read Full Review
    3/23/2024 12:00:00 AM | Google
  • ★★★★★ Imani Blakley
    If you’re looking to purchase a car, Nateya Tyler is the person you’re looking for! She’s very attentive and friendly to her customers. So was her trainee she had along .A little bit of kindness goes a long way! | Read Full Review
    3/22/2024 12:00:00 AM | Google
  • ★★★★★ giovanni small
    | Read Full Review
    3/22/2024 12:00:00 AM | Google
  • ★★★★★ Aaliyah Wilson
    | Read Full Review
    3/22/2024 12:00:00 AM | Google
  • ★★★★★ Mark Dana
    I called to look at a specific Jeep I had seen online. I am about an hour away from Grand Blanc so U was connected to a sales rep Austin. He took good care of me and I was hoping to meet him, but at the end of the day they did not have the specific one we were looking for. So if anyone in that area wants to look at Chrysler, Dodge , | Read Full Review
    3/22/2024 12:00:00 AM | Google
  • ★★★★★ Mike Trstenjak
    The salesperson I had was Levi Wynn and I want to personally thank him for the outstanding work that he did and went above and beyond to make sure we were completely happy with our purchase. If I could give him 100 stars I would and I will definitely come back and visit him with any vehicle needs for myself and the family. Very nice | Read Full Review
    3/21/2024 12:00:00 AM | Google
  • ★★★★★ Jessica & Todd Brown
    Love my Farm Truck! Just what I was looking for. | Read Full Review
    3/21/2024 12:00:00 AM | Google
  • ★★★★★ Scott Knopf
    | Read Full Review
    3/21/2024 12:00:00 AM | Google
  • ★★★★★ Steven Tuttle
    | Read Full Review
    3/21/2024 12:00:00 AM | Google
  • ★★★★ Charles Brown
    Absolutely over charge artist and the place where you are just a number. $200 just for a diagnosis is absolutely insane. Took them 2 days and me just finally showing up to even get an answer. I get it that this is one of the nation's largest dealers and they don't really need my business but there is still a certain way the customer | Read Full Review
    3/21/2024 12:00:00 AM | Google
  • ★★★★★ Whois It?
    Fast service, in and out -- Michelle was very friendly and professional. Will be back when needed. | Read Full Review
    3/20/2024 12:00:00 AM | Google
  • ★★★★★ Jackie Joslin
    | Read Full Review
    3/20/2024 12:00:00 AM | Google
  • ★★★★★ Brandon Peabody
    Great Service! | Read Full Review
    3/20/2024 12:00:00 AM | Google
  • ★★★★★ Colin Ford
    Whitney was awesome ! | Read Full Review
    3/19/2024 12:00:00 AM | Google
  • ★★★★★ Blake and Diana Smith
    Great price for an oil change and everyone was friendly. Took about 45 minutes. | Read Full Review
    3/17/2024 12:00:00 AM | Google
  • ★★★★★ Kessler Flemister
    The best way you can do that go by and check out yourself I can't tell you what you like and what you doing like I don't know so swing on by there and say hello | Read Full Review
    3/17/2024 12:00:00 AM | Google
  • ★★★★★ Iris McCree
    Russell was pleasant, helpful, and most importantly, courteous and understanding of my needs. He listened to my concerns and what I had to say and took my concerns into consideration. Unknowing to me, understanding what my previous concerns were, he took my concerns to someone who could help me, resulting in a phone call to me after | Read Full Review
    3/17/2024 12:00:00 AM | Google
  • ★★★★★ John Strickert
    | Read Full Review
    3/16/2024 12:00:00 AM | Google
  • ★★★★★ Jb Alexander
    | Read Full Review
    3/16/2024 12:00:00 AM | Google
  • ★★★★★ Jeff Robertson
    Randy Collick was very helpful with everything, I was in and out within a half an hour, took care of everything, top-notch sales person, I will always go back to him first for my future vehicle needs | Read Full Review
    3/16/2024 12:00:00 AM | Google
  • ★★★★★ Andreas Engstrom
    Fred is the best | Read Full Review
    3/15/2024 12:00:00 AM | Google
  • ★★★★★ Julianne Princinsky
    Timely. Gracious about changing a scheduled appointment at the last minute. All work accomplished as requested. | Read Full Review
    3/15/2024 12:00:00 AM | Google
  • ★★★★★ Christine Godwin
    Service department is always awesome. Whitney is always very nice and very helpful. | Read Full Review
    3/13/2024 12:00:00 AM | Google
  • ★★★★★ Joyce Alston
    Al Serra is the best dealership for service they are very Professional, Chris in service was so nice and caring thank you so much | Read Full Review
    3/13/2024 12:00:00 AM | Google
  • ★★★★★ Shawn Page
    Took care of my needs in a timely fashion and kept me informed | Read Full Review
    3/13/2024 12:00:00 AM | Google
  • ★★★★★ Ashley Jacqmain
    | Read Full Review
    3/13/2024 12:00:00 AM | Google
  • ★★★★★ Jennifer Neumeyer
    | Read Full Review
    3/13/2024 12:00:00 AM | Google
  • ★★★★★ Sheryl Dean
    | Read Full Review
    3/13/2024 12:00:00 AM | Google
  • ★★★★★ Joyce Alston
    | Read Full Review
    3/12/2024 12:00:00 AM | Google
  • ★★★★★ Roy Miller
    | Read Full Review
    3/12/2024 12:00:00 AM | Google
  • ★★★★★ Shawn Page
    | Read Full Review
    3/12/2024 12:00:00 AM | Google
  • ★★★★★ Roy Miller
    | Read Full Review
    3/12/2024 12:00:00 AM | Google
  • ★★★★★ Tony
    | Read Full Review
    3/11/2024 12:00:00 AM | Google
  • ★★★★★ Amanda Machowski
    | Read Full Review
    3/11/2024 12:00:00 AM | Google
  • ★★★★ Jeremy Lyons
    | Read Full Review
    3/10/2024 12:00:00 AM | Google
  • ★★★★ Andrea A.
    | Read Full Review
    3/10/2024 12:00:00 AM | Google
  • ★★★★★ Amanda Machowski
    Wonderful 5/5 highly recommended | Read Full Review
    3/9/2024 12:00:00 AM | Google
  • ★★★★★ Tony
    Michele was exceptional. She was friendly and checked me in quickly. The service was completed before the expected time. | Read Full Review
    3/9/2024 12:00:00 AM | Google
  • ★★★★★ Anthony Branch
    | Read Full Review
    3/9/2024 12:00:00 AM | Google
  • ★★★★★ Jorgina Rubin
    | Read Full Review
    3/9/2024 12:00:00 AM | Google
  • ★★★★★ Jen Sesti
    | Read Full Review
    3/9/2024 12:00:00 AM | Google
  • ★★★★★ Tom Hanson
    | Read Full Review
    3/9/2024 12:00:00 AM | Google
  • ★★★★★ Mark Mattingly
    | Read Full Review
    3/9/2024 12:00:00 AM | Google
  • ★★★★★ Rosie Cine
    | Read Full Review
    3/9/2024 12:00:00 AM | Google
  • ★★★★★ Jeanette Nelson
    | Read Full Review
    3/9/2024 12:00:00 AM | Google
  • ★★★★★ cary austin
    | Read Full Review
    3/9/2024 12:00:00 AM | Google
  • ★★★★ Andrea A.
    I got an oil change and it was very quick, they get me in and out in no time. Much thanks:) | Read Full Review
    3/9/2024 12:00:00 AM | Google
  • ★★★★★ Mark Mattingly
    This was my first service on a new car here. There was also the repair on a recall item. They got the car in and finished everything in a couple hours. I was happy not to have to wait on my car for half of the day | Read Full Review
    3/8/2024 12:00:00 AM | Google
  • ★★★★★ horacio lopez
    | Read Full Review
    3/8/2024 12:00:00 AM | Google
  • ★★★★★ Anthony Branch
    Great customer service, very timely and transparent. | Read Full Review
    3/8/2024 12:00:00 AM | Google
  • ★★★★★ Tom Hanson
    Jeff was very helpful. | Read Full Review
    3/8/2024 12:00:00 AM | Google
  • ★★★★★ Diane Thom
    | Read Full Review
    3/8/2024 12:00:00 AM | Google
  • ★★★★★ Ashlee Shenk
    | Read Full Review
    3/8/2024 12:00:00 AM | Google
  • ★★★★★ jeff cregar
    | Read Full Review
    3/8/2024 12:00:00 AM | Google
  • ★★★★★ Iris McCree
    | Read Full Review
    3/8/2024 12:00:00 AM | Google
  • ★★★★★ Margaret Klimowicz
    | Read Full Review
    3/8/2024 12:00:00 AM | Google
  • ★★★★★ Jorgina Rubin
    03-08-2024. Russell and Cole have been great to work with. Over the past year (2023) I have had extensive service to both of my JEEP's. They has gotten to know me and my vehichles well. Cole reminded me of my warrany and has saved me thousands of dollars. Russell always researches options that best work for me. I prefer consistenc | Read Full Review
    3/7/2024 12:00:00 AM | Google
  • ★★★★★ Keilen Walker
    | Read Full Review
    3/6/2024 12:00:00 AM | Google
  • ★★★★★ Diane Thom
    Good service, less time than expected. Very friendly. Would recommend the service department. | Read Full Review
    3/6/2024 12:00:00 AM | Google
  • ★★★★★ Stanley Beard
    it was great thanks | Read Full Review
    3/6/2024 12:00:00 AM | Google
  • ★★★★★ jeff cregar
    Chris and Matt are really good people . People you can trust to get your vehicle fixed and in a timely manner.Matt perry is highly recommended for all your mopar repairs. | Read Full Review
    3/6/2024 12:00:00 AM | Google
  • ★★★★★ Whitney Bachman
    Adam Sharp was the best salesmen and made the buying process easier than ever imagined. | Read Full Review
    3/6/2024 12:00:00 AM | Google
  • ★★★★★ Ashlee Shenk
    Great service department!! I dropped my car off the night before and received a text first thing in the morning letting me know they had received my car and informed me I could ask any needed questions through out the process. I asked them to please let me know if my warranty covered said repair or not and how much it would cost if I | Read Full Review
    3/6/2024 12:00:00 AM | Google
  • ★★★★★ Iris McCree
    I came in for an oil change and leak. Russell was pleasant to work with. However I’m not particularly pleased with how service operates at this Jeep dealership. I’ve learned that when an appointment is made for “a leak”, it’s an appointment time to drop off the vehicle, only. From there you have to leave your car and the tech will ge | Read Full Review
    3/6/2024 12:00:00 AM | Google
  • ★★★★★ Margaret Klimowicz
    This review is only for the Serra Body Shop. As for work on the outside of car, looked as good as when I orginally picked up. The inside needed touch up from body work. But when it comes to duration which they had it, it was a total nightmare. Took in on January 16, did not start touching base till first of February. At initial turn | Read Full Review
    3/6/2024 12:00:00 AM | Google
  • ★★★★★ Lori Rathbun
    Our Al Serra Body Shop experience was nothing short of EXCELLENT in every capacity. Matt was great to work with and our cars - yes cars - were repaired to above standard condition. Not only did they complete the body work we needed, when we picked up our car they had both been cleaned inside which was a very pleasant surprise. At the | Read Full Review
    3/5/2024 12:00:00 AM | Google
  • ★★★★★ Will Oginsky
    Fred made the service to my truck easy , fast, and friendly!! | Read Full Review
    3/5/2024 12:00:00 AM | Google
  • ★★★★★ Rob Z
    Chris did a great job start to finish with communication and assistance with warranty coverage. | Read Full Review
    3/5/2024 12:00:00 AM | Google
  • ★★★★★ Jerry Browning
    | Read Full Review
    3/5/2024 12:00:00 AM | Google
  • ★★★★★ Mike Price
    | Read Full Review
    3/3/2024 12:00:00 AM | Google
  • ★★★★★ Kris Windsor
    They took care of me and got the job done fast???????????? | Read Full Review
    3/3/2024 12:00:00 AM | Google
  • ★★★★★ Shelby Seekamp
    I stopped in on a Saturday with little hope that I’d be able to have maintenance work completed since I know how busy service departments are, especially when it comes to short notice requests. Chris was able to accommodate me with ease and got my Jeep serviced quickly! I’m very impressed with the service department and how seemlessl | Read Full Review
    3/3/2024 12:00:00 AM | Google
  • ★★★★★ Sandra Talbot
    | Read Full Review
    3/2/2024 12:00:00 AM | Google
  • ★★★★★ Charles Ronk
    I don't live around Grand Blanc anymore. So, I can't speak for the service department. The sales team I have worked with has been very helpful. With fair prices and excellent service. This was my third purchase from Al Serra and I wouldn't hesitate to return. | Read Full Review
    2/26/2024 12:00:00 AM | Google
  • ★★★★★ Wayne Rojas
    | Read Full Review
    2/25/2024 12:00:00 AM | Google
  • ★★★★★ Milca Flores
    Hola, la verdad q su atención fue excelente, el dealer Adam, muy atento y comprensivo a todas mis dudas, respuestas exactas y claras, muy competente y gracias por su atención y paciencia. | Read Full Review
    2/25/2024 12:00:00 AM | Google
  • ★★★★★ Antonio Davie
    I truly appreciated the great experience that I had received from Randy. Randy made the purchasing process very easy and informative. Randy was very thorough in explaining my purchasing options. Randy is a superstar! I truly appreciate everything he has done for me. | Read Full Review
    2/25/2024 12:00:00 AM | Google
  • ★★★★★ Margo Aasland
    Took 27 days to get a windshield wiper motor for 2016 Jeep Cherokee Trail Hawk! They had my jeep 27 days! Service department great, parts department terrible! They said 3 days and it would come and part didn’t! Part arrived same day I got the jeep back. | Read Full Review
    2/25/2024 12:00:00 AM | Google
  • ★★★★★ Stephanie J
    | Read Full Review
    2/23/2024 12:00:00 AM | Google
  • ★★★★★ Timothy Pyke
    2012 Journey (12 years / 127,000 + miles later) - the original alternator was not charging. Brought the vehicle to this service department / dealer, because the vehicle battery would not have lasted to go to a different Dodge service facility. Howard Taylor was the service advisor who handled the overall situation. I informed him of | Read Full Review
    2/22/2024 12:00:00 AM | Google
  • ★★★★★ Kristi Wright
    After being misdiagnosed by 2 other shops, and being without a vehicle for a week, AL Serra got the job done!! Very pleasant to speak to. I will continue bringing my vehicle here! | Read Full Review
    2/22/2024 12:00:00 AM | Google
  • ★★★★★ Katie Leoni
    | Read Full Review
    2/22/2024 12:00:00 AM | Google
  • ★★★★★ Cody Dawson
    | Read Full Review
    2/22/2024 12:00:00 AM | Google
  • ★★★★★ Ken Gates
    Friendly.. Courteous.. Professional.. Thank You!!! | Read Full Review
    2/21/2024 12:00:00 AM | Google
  • ★★★★★ Kirk Hilton
    | Read Full Review
    2/21/2024 12:00:00 AM | Google
  • ★★★★★ Kayla Volz
    | Read Full Review
    2/21/2024 12:00:00 AM | Google
  • ★★★★ Callie Tremain
    | Read Full Review
    2/21/2024 12:00:00 AM | Google
  • ★★★★★ Koni Lorence
    | Read Full Review
    2/19/2024 12:00:00 AM | Google
  • ★★★★★ Judy lutze
    | Read Full Review
    2/18/2024 12:00:00 AM | Google
  • ★★★★★ Chris Carmany
    Great place to take your vehicles! | Read Full Review
    2/17/2024 12:00:00 AM | Google
  • ★★★★★ Bob Geisler
    | Read Full Review
    2/16/2024 12:00:00 AM | Google
  • ★★★★★ Kristin Courtney
    From the service department to my salesman, my young kids and I were well taken care of throughout my entire visit. The service department helped me take the car seats out of my vehicle and my salesman helped me put them into my loaner. Attention detail like this made all the difference for me while trying to manage my children and g | Read Full Review
    2/16/2024 12:00:00 AM | Google
  • ★★★★★ Peggy Van Eckoute
    Fred Wallace service advisor was great he took care of everything. Had to have warranty work done. It was done in a timely manner. | Read Full Review
    2/16/2024 12:00:00 AM | Google
  • ★★★★★ Dan Collins
    | Read Full Review
    2/16/2024 12:00:00 AM | Google
  • ★★★★★ Michael Cashman
    Great service with energetic people. Thanks. | Read Full Review
    2/16/2024 12:00:00 AM | Google
  • ★★★★ Chris Carmany
    | Read Full Review
    2/16/2024 12:00:00 AM | Google
  • ★★★★ Larry Arrol
    I've brought my vehicles for oil changes to Al Serra Chrysler for 20+ years. Today i was informed that they tripled the price of an oil change and if i wanted my tires rotated, it would combine to over $90. Sorry, the price of oil hasn't gone up that much, and inflation isnt 300%. Those prices are usurious. While I've not had anythin | Read Full Review
    2/16/2024 12:00:00 AM | Google
  • ★★★★ Justin Card
    Brought it in a month ago and had the top end of the motor worked on, both cam shafts replaced and a few other things. I brought it back up to have the transmission looked at and possibly the trans fuid changed because it is shifting really rough. They told me the MAP sensor is bad never looked at the trans, then charged me a diagnos | Read Full Review
    2/15/2024 12:00:00 AM | Google
  • ★★★★ Matthew Country
    | Read Full Review
    2/14/2024 12:00:00 AM | Google
  • ★★★★★ Shere Mckay
    I was hit in a parking lot and had damage to my door and front panel. The body shop did a wonderful job making it look like nothing happened at all! They even did a little detailing ! Thank you ! | Read Full Review
    2/12/2024 12:00:00 AM | Google
  • ★★★★★ Michael St.louis
    Outstanding! I highly recommend Lacy, this was one of the easiest vehicle purchases I have made at any dealership.. Zero pressure, honest, and very friendly personality. | Read Full Review
    2/12/2024 12:00:00 AM | Google
  • ★★★★★ Carolyn Clemons
    The service was great this visit. The young man who assisted me did a phenomenal job! | Read Full Review
    2/11/2024 12:00:00 AM | Google
  • ★★★★★ Andy Alger
    Nick Bishop has been out trusted Salesman for years! He is very knowledgeable, patient and funny! You won't be disappointed by calling on Nick! | Read Full Review
    2/11/2024 12:00:00 AM | Google
  • ★★★★★ Don Hinkle
    | Read Full Review
    2/11/2024 12:00:00 AM | Google
  • ★★★★★ Sue Tyner
    Great service and quick! | Read Full Review
    2/11/2024 12:00:00 AM | Google
  • ★★★★★ Lynn Markland
    | Read Full Review
    2/11/2024 12:00:00 AM | Google
  • ★★★★ kristy tessmer
    I brought in a jeep after replacing what I thought were adaptive headlights to be calibrated. They were aftermarket and said they were adaptive, but were not. The guys in the service department were gracious and kind when they let me know. It still cost 200 bucks because they had to pull em to find that out but labor is labor and it | Read Full Review
    2/11/2024 12:00:00 AM | Google
  • ★★★★ Robert Ivan
    Worst service I ever had will tell everyone to stay away | Read Full Review
    2/11/2024 12:00:00 AM | Google
  • ★★★★★ Julia Sherwin
    | Read Full Review
    2/10/2024 12:00:00 AM | Google
  • ★★★★ Zack Skinner
    | Read Full Review
    2/10/2024 12:00:00 AM | Google
  • ★★★★ Dennis R
    Vehicle was fixed in a timely manner | Read Full Review
    2/10/2024 12:00:00 AM | Google
  • ★★★★★ Christopher Moore
    I asked how much the oil change was and was told I 64.94. I guess that was ok. However I was not told this did not include labor and tax which I thought was included in the price given when I asked. Total bill was 74.38 with tax and labor. With that being said I will not be coming back anytime soon for an oil change there. I had | Read Full Review
    2/10/2024 12:00:00 AM | Google
  • ★★★★ Robert Ivan
    | Read Full Review
    2/10/2024 12:00:00 AM | Google
  • ★★★★★ Lori Russell
    Haven't purchased a vehicle, but PreOwned sales personnel are friendly and low pressure. | Read Full Review
    2/8/2024 12:00:00 AM | Google
  • ★★★★★ Mark Brown
    | Read Full Review
    2/8/2024 12:00:00 AM | Google
  • ★★★★★ tlhbubba
    Thank you Howard for your service at Al Serra. My jeep is running great now. My only complaint is, I wouldn’t think that a jeep with only 23000 miles you shouldn’t have to put $705.00 into it. | Read Full Review
    2/8/2024 12:00:00 AM | Google
  • ★★★★★ Susan Theakston
    I've always worked with Fred Wallace, and the bar is set high...today I worked with someone else who didn't measure up... | Read Full Review
    2/8/2024 12:00:00 AM | Google
  • ★★★★★ rolando lucio
    Service attendant was friendly and knowledgeable | Read Full Review
    2/8/2024 12:00:00 AM | Google
  • ★★★★ Cheryl Anguiano
    Wasn’t able to trade in my leased Vehicle. It leaves us in a difficult position when the dealers won’t take into consideration that we need to get rid of the 1st car before getting a second | Read Full Review
    2/8/2024 12:00:00 AM | Google
  • ★★★★★ Dan Jones
    Quick and efficient. Michelle is very friendly and knowledgeable. | Read Full Review
    2/7/2024 12:00:00 AM | Google
  • ★★★★★ Jeff Lipp
    I will always return to Al Serra for my vehicle purchases. They’re consistent with being up front and honest with trade evaluations while beating all other dealerships in the region. Don’t waste your time going to Detroit. If you need a vehicle and want a salesman that will do everything possible to get you the best deal that mee | Read Full Review
    2/7/2024 12:00:00 AM | Google
  • ★★★★★ Craig Thurston
    | Read Full Review
    2/7/2024 12:00:00 AM | Google
  • ★★★★★ Charles Smith
    | Read Full Review
    2/7/2024 12:00:00 AM | Google
  • ★★★★★ Savannah Mayhew
    Quick service, kept me updated on the progress of my vehicle | Read Full Review
    2/7/2024 12:00:00 AM | Google
  • ★★★★★ Willis Holmes
    Great quality service. | Read Full Review
    2/7/2024 12:00:00 AM | Google
  • ★★★★★ angela boyce
    | Read Full Review
    2/7/2024 12:00:00 AM | Google
  • ★★★★★ Charlene Stofcheck
    Randy was great! The process was smooth. The best and easiest truck buying experience I have ever had. | Read Full Review
    2/5/2024 12:00:00 AM | Google
  • ★★★★★ Maria Lessnau
    Kevin Y is absolutely the best. He is professional, knowledgeable and meets our needs. So happy to do business w him. | Read Full Review
    2/5/2024 12:00:00 AM | Google
  • ★★★★★ Bob Nichols
    Great service. I had made an appointment for an oil change and tire rotation. They also identified a software update that needed to be done. It took about an hour for everything. They started the work immediately. | Read Full Review
    2/5/2024 12:00:00 AM | Google
  • ★★★★★ Joe Davis
    Very communicative prompt service would be happy to return. | Read Full Review
    2/5/2024 12:00:00 AM | Google
  • ★★★★ Brandell Carnes
    | Read Full Review
    2/5/2024 12:00:00 AM | Google
  • ★★★★★ tony parker
    | Read Full Review
    2/4/2024 12:00:00 AM | Google
  • ★★★★★ Jere Hansard
    Chris listened and got my car fixed. Thank you Chris. | Read Full Review
    2/4/2024 12:00:00 AM | Google
  • ★★★★★ Kimberly Wendt
    I brought my 3/4 ton ram cummins in for electrical issues. Fast easy appointment time. Kept my truck an exceptable time frame. Michele was easy to work with. My tech was well skilled. Found problem and fixed it. Didnt charge for parts I didn't need. | Read Full Review
    2/2/2024 12:00:00 AM | Google
  • ★★★★★ Peyton Nixon
    | Read Full Review
    2/2/2024 12:00:00 AM | Google
  • ★★★★★ George
    Cost went up 30 bucks not happy | Read Full Review
    2/2/2024 12:00:00 AM | Google
  • ★★★★★ Terry Arnold
    I was not happy with the staff assisting me , was told that something under the hood was gonna have problems. When ask he wanted to charge me to tell me what the problem was the 2days later my car would not start to learn I needed a new battery ???? | Read Full Review
    2/2/2024 12:00:00 AM | Google
  • ★★★★★ Brianna Rimmer
    | Read Full Review
    2/1/2024 12:00:00 AM | Google
  • ★★★★★ T Bills
    With no appointment, I stopped at AS Jeep to see about an oil change and tire rotation. Russell Williams was very professional, helpful, and friendly. I was able to get right in. He said it would take @1 hour - 1hour, 15 minutes. Very surprised when my vehicle was ready at the 45 minute mark!! Tech Jonathan Walker took good care of | Read Full Review
    2/1/2024 12:00:00 AM | Google
  • ★★★★ Dorrell Bittinger
    Brought my RAM 1500 in for an electrical no charge issue. No fault was registered. I gave 4 pictures of low voltage and almost dead battery from a road trip of 200miles. Truck was working ok when I brought to service. Service analyst treated me like I did not know what was going on. Told me all things technician did, none of which a | Read Full Review
    2/1/2024 12:00:00 AM | Google
  • ★★★★ Andrew Starr
    I will not be returning to Al Serra. Not to have either of my vehicles serviced and certainly not to give them business when I elect to buy new vehicles. Brought my truck in for a check engine light issue. Setup an appointment a few days in advance and despite having a 9am morning appointment they did not contact with with any inf | Read Full Review
    2/1/2024 12:00:00 AM | Google
  • ★★★★★ Marchristin Moore
    Took care of my Mini Van very professional. I always go here for my oil changes!!! My last experience wasn't so great the service writer wasn't pleasant she didn't even offer a to have the mechanics look at my abs light | Read Full Review
    1/31/2024 12:00:00 AM | Google
  • ★★★★★ Leslie A. Cooper
    Chris my service writer is the best! Super helpful, answered every question and is patient . Awesome experience. | Read Full Review
    1/31/2024 12:00:00 AM | Google
  • ★★★★★ Laura Paquin
    | Read Full Review
    1/31/2024 12:00:00 AM | Google
  • ★★★★★ Adam Martin
    Friendly and efficient. | Read Full Review
    1/30/2024 12:00:00 AM | Google
  • ★★★★★ Eric Carline
    Got me in on time for my appointment for an oil change. Informed me on what services should be done but no hassle to do them now just did the oil change, got it done in 20 mins at a fair price. | Read Full Review
    1/30/2024 12:00:00 AM | Google
  • ★★★★★ Darrell Callahan
    Frank Foster is the best to work with friendly and very knowledgeable thank you Frank!!!!! | Read Full Review
    1/30/2024 12:00:00 AM | Google
  • ★★★★★ Nick Newcomb
    | Read Full Review
    1/30/2024 12:00:00 AM | Google
  • ★★★★ Monica Caldwell
    My vehicle gets all its repairs through Al Serra. It usually goes great but the last time I went they wasn’t clear on how much money I will be out of upfront. She discuss what they will be doing to my vehicle, but she did not discuss the pricing that is a HUGE problem because it’s usually HUGE price at the end. | Read Full Review
    1/30/2024 12:00:00 AM | Google
  • ★★★★★ Randy Boswell
    | Read Full Review
    1/29/2024 12:00:00 AM | Google
  • ★★★★★ THOMAS BINASIO
    Al Serra Jeep personnel were professional, helpful, and timely with my service visit. The courtesy shuttle took me door to door with friendly drivers. | Read Full Review
    1/29/2024 12:00:00 AM | Google
  • ★★★★★ Adriana
    | Read Full Review
    1/29/2024 12:00:00 AM | Google
  • ★★★★ Nick Meyers
    Didn’t care for the service writer at all. Had an appointment made and they didn’t stand by it. The lady was not nice at all. Will not be bring my truck back | Read Full Review
    1/29/2024 12:00:00 AM | Google
  • ★★★★★ Tameka Pritchett
    I had a great experience getting my oil change at Al Serra Jeep Chrysler. They were fast and customer service was great. | Read Full Review
    1/28/2024 12:00:00 AM | Google
  • ★★★★★ Ben Bronson
    | Read Full Review
    1/28/2024 12:00:00 AM | Google
  • ★★★★★ Rebecca Stallard
    | Read Full Review
    1/28/2024 12:00:00 AM | Google
  • ★★★★★ Aaron Seiser
    | Read Full Review
    1/28/2024 12:00:00 AM | Google
  • ★★★★★ Brian Eason
    While the service was really good and were kept in the loop as to what was going on, the final price was pretty hefty for what was done. I know dealerships are more expensive but I was not expecting the price I got. In the end, the car was fixed and is running like it should. | Read Full Review
    1/27/2024 12:00:00 AM | Google
  • ★★★★★ DYGIE FILMS
    They were happy to help and very friendly! | Read Full Review
    1/27/2024 12:00:00 AM | Google
  • ★★★★★ Marc Salach
    | Read Full Review
    1/27/2024 12:00:00 AM | Google
  • ★★★★★ Darby Switalski
    | Read Full Review
    1/27/2024 12:00:00 AM | Google
  • ★★★★★ Suzie Wright
    Had a great experience. Nick was great. We will be back. | Read Full Review
    1/27/2024 12:00:00 AM | Google
  • ★★★★★ Amy Miller
    | Read Full Review
    1/27/2024 12:00:00 AM | Google
  • ★★★★★ Emily Phillips
    | Read Full Review
    1/27/2024 12:00:00 AM | Google
  • ★★★★★ Jill Frechette
    I always ask for Fred because of his great customer service. Always friendly and helpful | Read Full Review
    1/27/2024 12:00:00 AM | Google
  • ★★★★★ polly peterson
    | Read Full Review
    1/25/2024 12:00:00 AM | Google
  • ★★★★★ Sandra Burgess
    | Read Full Review
    1/25/2024 12:00:00 AM | Google
  • ★★★★★ Dave Sheller
    | Read Full Review
    1/25/2024 12:00:00 AM | Google
  • ★★★★★ Beverly Davis
    Professional | Read Full Review
    1/25/2024 12:00:00 AM | Google
  • ★★★★★ Ron B
    Serra CJDR is the best wish they had more Jeep stores | Read Full Review
    1/24/2024 12:00:00 AM | Google
  • ★★★★★ Porshe Houston
    The salesman Levi was so helpful & very nice that’s for helping find my dream car I love it. Will be send people to you. | Read Full Review
    1/24/2024 12:00:00 AM | Google
  • ★★★★★ Sandy Christensen
    | Read Full Review
    1/23/2024 12:00:00 AM | Google
  • ★★★★★ paige harriman
    Colin was great super nice and helpful | Read Full Review
    1/23/2024 12:00:00 AM | Google
  • ★★★★★ Esther Diamond
    Very nice and helpful | Read Full Review
    1/22/2024 12:00:00 AM | Google
  • ★★★★ John Krasny
    | Read Full Review
    1/22/2024 12:00:00 AM | Google
  • ★★★★★ jairre Lee
    | Read Full Review
    1/21/2024 12:00:00 AM | Google
  • ★★★★★ Justin Koehn
    | Read Full Review
    1/21/2024 12:00:00 AM | Google
  • ★★★★★ Ryan Hazard
    Got me right in and back on the road quickly. Thanks again! | Read Full Review
    1/21/2024 12:00:00 AM | Google
  • ★★★★★ Cassandra Gonzales
    Whitney is amazing. She's always so kind when I come in. Even if she isn't assigned to me both her and Michelle make it a point to say hello to me and ask me how I've been when they see me. It's really nice to have such personal service! Thanks ladies yall rock! | Read Full Review
    1/21/2024 12:00:00 AM | Google
  • ★★★★ JamesKro 2020
    I called to setup an appointment for my regular oil change. They confirmed the date, the time and the procedure but they forgot to mention THE PRICE WENT UP almost $30. A simple fair warning would've been nice before I butchered my morning only to come up short at the desk. I respect them raising they're prices but a heads up would'v | Read Full Review
    1/21/2024 12:00:00 AM | Google
  • ★★★★ angela clapp
    Wish managers didn’t delay sales people by having meetings in the middle of the day. | Read Full Review
    1/20/2024 12:00:00 AM | Google
  • ★★★★★ Cheveze King
    Chris was very professional. Made the changes that were needed & got my car service in a timely manner. Amazing service | Read Full Review
    1/19/2024 12:00:00 AM | Google
  • ★★★★★ Jason Hale
    Great service, Michele was friendly and helpful | Read Full Review
    1/19/2024 12:00:00 AM | Google
  • ★★★★★ Adam Thomas
    Always friendly people and they get the job done! | Read Full Review
    1/19/2024 12:00:00 AM | Google
  • ★★★★★ T Pointer
    As always great service. Thank you ?? | Read Full Review
    1/19/2024 12:00:00 AM | Google
  • ★★★★★ Nicole Allen
    The customer service I received at Al Serra was amazing. I wasn’t pleased to hear about the problem I had with my vehicle, but I’m glad they found the problem. Fred was very helpful from start to finish | Read Full Review
    1/19/2024 12:00:00 AM | Google
  • ★★★★★ Kenny Mack
    Great service and friendly staff. | Read Full Review
    1/17/2024 12:00:00 AM | Google
  • ★★★★★ Charlean Whitaker
    | Read Full Review
    1/17/2024 12:00:00 AM | Google
  • ★★★★★ Terri McMullen
    Always a positive experience at Al Serra. I can get an appointment that works with my schedule. Easy in and out. | Read Full Review
    1/17/2024 12:00:00 AM | Google
  • ★★★★★ david cooper
    This place is awesome the service is great and Wendy at write up desk is the best there | Read Full Review
    1/17/2024 12:00:00 AM | Google
  • ★★★★ Jeff L
    Great store if you have warranty work or want to get an oil change. Anything else I encourage you to seek a mechanic elsewhere as the labor rate is just south of $200/hr. | Read Full Review
    1/17/2024 12:00:00 AM | Google
  • ★★★★ David Booth
    Going to live in the gym | Read Full Review
    1/17/2024 12:00:00 AM | Google
  • ★★★★ Monique Spears
    | Read Full Review
    1/17/2024 12:00:00 AM | Google
  • ★★★★★ Kevin Kato
    Chris is the best service advisor that I have worked with | Read Full Review
    1/15/2024 12:00:00 AM | Google
  • ★★★★★ James Mapley
    Excellent customer service. Thank you for keeping me posted every step of the way. | Read Full Review
    1/15/2024 12:00:00 AM | Google
  • ★★★★★ Gerry Smith
    | Read Full Review
    1/15/2024 12:00:00 AM | Google
  • ★★★★★ Mike Singer
    | Read Full Review
    1/12/2024 12:00:00 AM | Google
  • ★★★★★ Johnnie Davis
    Very professional We'll go back. | Read Full Review
    1/11/2024 12:00:00 AM | Google
  • ★★★★★ Ruby Barrett
    | Read Full Review
    1/11/2024 12:00:00 AM | Google
  • ★★★★★ Marie Psenski
    Was beyond pleased with Chris’s work ethic. Very helpful and good at his job. Spoke with Cole as well and he explained unusual situation. Wouldn’t think twice about using Al Serra in the future. | Read Full Review
    1/11/2024 12:00:00 AM | Google
  • ★★★★★ Brett Larsen
    Top notch service. The car was done even before the scheduled appointment ?? | Read Full Review
    1/11/2024 12:00:00 AM | Google
  • ★★★★★ Kenneth Abrams
    Michele V. kept me up to date as my car was being serviced! | Read Full Review
    1/11/2024 12:00:00 AM | Google
  • ★★★★★ James Terry
    | Read Full Review
    1/11/2024 12:00:00 AM | Google
  • ★★★★ Mason Taylor
    | Read Full Review
    1/11/2024 12:00:00 AM | Google
  • ★★★★★ Rebecca Austin
    | Read Full Review
    1/9/2024 12:00:00 AM | Google
  • ★★★★★ Shirley Kautman-Jones
    | Read Full Review
    1/9/2024 12:00:00 AM | Google
  • ★★★★★ Lisa Lang
    | Read Full Review
    1/9/2024 12:00:00 AM | Google
  • ★★★★★ Barbara Hanser
    2 stars only because sales department was great when I bought a equinox little over a year ago. They gave me a very fair trade in on my truck. I was very pleased. I talked them up to people I know. Suggested them to others who wanted to buy/trade a vehicle. The service department on the other hand is horrible! Took my jeep in for ser | Read Full Review
    1/9/2024 12:00:00 AM | Google
  • ★★★★ Tjbsmw
    You make an appointment to have something looked at and they want you to leave it with them for 1 -2 dayd before they will look at it | Read Full Review
    1/9/2024 12:00:00 AM | DealerRater
  • ★★★★★ Charlotte Shannon
    Tony Naylor did an awesome job on my new purchase. He went above and beyond to help my husband and myself get the Jeep I wanted. It was a great experience felt like a friend was helping us. Awesome job. | Read Full Review
    1/8/2024 12:00:00 AM | Google
  • ★★★★★ Jim Purves
    Great experience! It was a simple, easy, and transparent sale. | Read Full Review
    1/8/2024 12:00:00 AM | Google
  • ★★★★★ Don Yonkman
    | Read Full Review
    1/8/2024 12:00:00 AM | Google
  • ★★★★★ John Lipp
    Thank you to Erik for making my car buying experience quick and easy. Would recommend him to anyone looking for a vehicle | Read Full Review
    1/6/2024 12:00:00 AM | Google
  • ★★★★★ Zabrina Davison
    The communication from the time I called to have my vehicle serviced to the completion was Excellent. I appreciate how the technician and the service representatives communicated with me each service needed or recommended. There was no pressure to accept the recommended services on my vehicle. I was very satisfied with the service | Read Full Review
    1/5/2024 12:00:00 AM | Google
  • ★★★★★ Chrystal Harris
    Excellent service by Kevin! | Read Full Review
    1/5/2024 12:00:00 AM | Google
  • ★★★★★ Michael Johnson
    Awesome service. Chris was exceptional! Took great care of me! | Read Full Review
    1/5/2024 12:00:00 AM | Google
  • ★★★★ Ryan Fischer
    For the most part, the service has been phenomenal. | Read Full Review
    1/5/2024 12:00:00 AM | Google
  • ★★★★★ Dave Chester
    Job done as expected and very happy | Read Full Review
    1/4/2024 12:00:00 AM | Google
  • ★★★★★ Lay Turner
    | Read Full Review
    1/4/2024 12:00:00 AM | Google
  • ★★★★★ The Philzone
    They lied about my jeep having stripped lug nuts, they wanted to charge me $220.00 to replace them. I drove home and spun them off with a breaker bar, and then by hand. Every time I go there for an oil change it still reflects I have stripped lug nuts. The service manager flat out lied. Talked to the owner, did nothing. | Read Full Review
    1/4/2024 12:00:00 AM | Google
  • ★★★★★ robert Elgin
    Howard is a top notch Service Rep. great service in and out as promised. | Read Full Review
    1/2/2024 12:00:00 AM | Google
  • ★★★★★ Alison T
    Al Serra always is able to provide us with a vehicle that suits our needs . They are efficient, friendly and reasonable. Austin was great to work with ! | Read Full Review
    1/2/2024 12:00:00 AM | Google
  • ★★★★★ Ashley Nelson
    | Read Full Review
    1/2/2024 12:00:00 AM | Google
  • ★★★★★ Dyana Bailey
    | Read Full Review
    1/2/2024 12:00:00 AM | Google
  • ★★★★★ Amber Swain
    | Read Full Review
    1/2/2024 12:00:00 AM | Google
  • ★★★★★ Bill Teer
    | Read Full Review
    1/2/2024 12:00:00 AM | Google
  • ★★★★★ I Can Fix That!
    | Read Full Review
    1/2/2024 12:00:00 AM | Google
  • ★★★★★ Gilliemonster
    Efficient Friendly Service | Read Full Review
    12/31/2023 12:00:00 AM | Google
  • ★★★★★ Heather Schaefer
    | Read Full Review
    12/31/2023 12:00:00 AM | Google
  • ★★★★★ Lou Fecher
    Thank you to all the employees at Al Serra Chrysler Dodge Jeep Ram Service! Once again they are the BEST! | Read Full Review
    12/31/2023 12:00:00 AM | Google
  • ★★★★ Jacob Mejia
    | Read Full Review
    12/31/2023 12:00:00 AM | Google
  • ★★★★★ Dan Tabor
    It was the best experience ever buying a new vehicle! Andreas was top notch! | Read Full Review
    12/30/2023 12:00:00 AM | Google
  • ★★★★★ Dawn Poliskie
    Our salesman, Trey Edwards (Chrysler/Jeep/Dodge) was knowledgeable, helpful, and patient...overall great to work with! He helped make my daughter's first new car buying experience easy and stress free. I would absolutely recommend him! | Read Full Review
    12/30/2023 12:00:00 AM | Google
  • ★★★★★ Bob Booher
    Completed service as expected and on time | Read Full Review
    12/30/2023 12:00:00 AM | Google
  • ★★★★★ Monica sams
    Fast and Friendly service?? | Read Full Review
    12/30/2023 12:00:00 AM | Google
  • ★★★★ Michelle Contreras
    Check engine light came on again today. This is the 3rd time in the last few months. I just picked up my dodge charger 2 weeks ago, which was the second visit. Had to wait for a part to arrive so my car was there almost 7 weeks. Today when I start my car the check engine light came on again, so apparently the issue was not taken care | Read Full Review
    12/30/2023 12:00:00 AM | Google
  • ★★★★★ Scott Ross
    Steven was great to deal with. | Read Full Review
    12/29/2023 12:00:00 AM | Google
  • ★★★★★ Fivebelow YT
    Toby McLean was very helpful and has great customer service! | Read Full Review
    12/29/2023 12:00:00 AM | Google
  • ★★★★★ Chad Vanderpool
    | Read Full Review
    12/29/2023 12:00:00 AM | Google
  • ★★★★★ Mark Ashlock
    Michelle is fantastic!!! | Read Full Review
    12/29/2023 12:00:00 AM | Google
  • ★★★★ tammy stehle
    | Read Full Review
    12/29/2023 12:00:00 AM | Google
  • ★★★★★ Matt Courtney
    Great experience with new sales, Steve Carnes in particular. Professional, communicative, and a genuine listener. Will be back! | Read Full Review
    12/28/2023 12:00:00 AM | Google
  • ★★★★★ Dan Keene
    | Read Full Review
    12/28/2023 12:00:00 AM | Google
  • ★★★★★ Chris Gauss
    Excellent experience with straight forward pricing. Steve was exceptional | Read Full Review
    12/27/2023 12:00:00 AM | Google
  • ★★★★★ Joe Green
    | Read Full Review
    12/27/2023 12:00:00 AM | Google
  • ★★★★★ Pamela French
    Treated me with respect and were prompt with service. | Read Full Review
    12/27/2023 12:00:00 AM | Google
  • ★★★★★ Jason E
    Tony Naylor is an amazing sales consultant. He went above and beyond for us. Everything went smoothly, he answered any and all questions. He made us feel like family. If you are in the market for a new or used car/truck seek him out! You won’t find a more attentive sales consultant. | Read Full Review
    12/27/2023 12:00:00 AM | Google
  • ★★★★★ Kelly Daniel
    Best oil change experience I’ve ever had from a dealership | Read Full Review
    12/27/2023 12:00:00 AM | Google
  • ★★★★★ Paige Deneen
    Howard at the Jeep store helped me get my vehicle in quick and get my issue diagnosed and fixed all within a day! He’s great to work with each and everytime I have been there. I have recommended him to several other people all who have had equally great experiences! | Read Full Review
    12/25/2023 12:00:00 AM | Google
  • ★★★★★ Don Pfeiffer
    Fred was super helpful and friendly. | Read Full Review
    12/25/2023 12:00:00 AM | Google
  • ★★★★★ Stephanie Walter
    | Read Full Review
    12/25/2023 12:00:00 AM | Google
  • ★★★★ Sam Vokal
    | Read Full Review
    12/25/2023 12:00:00 AM | Google
  • ★★★★★ Glen Rodgers
    Very professional and patient. | Read Full Review
    12/23/2023 12:00:00 AM | Google
  • ★★★★★ Kristen Goyette
    Great experience overall! | Read Full Review
    12/23/2023 12:00:00 AM | Google
  • ★★★★ Katie bell
    Slowest service ever. I went to get an oil change and I was here for two and a half hours. People who dropped their car off after me left before I did. Usually impressed with Al Serra not this time and will not be getting service done here again. | Read Full Review
    12/23/2023 12:00:00 AM | Google
  • ★★★★★ Dan Jones
    Quick and efficient. Whitney is very friendly and knowledgeable. | Read Full Review
    12/22/2023 12:00:00 AM | Google
  • ★★★★★ Jes Hadden
    I am thrilled with my Jeep! It was in an auto accident and they took great care of me! Thank you Matt! You were awesome to deal with! I was that customer that called a few times to see how things were going! I appreciate your patients! Very happy! | Read Full Review
    12/22/2023 12:00:00 AM | Google
  • ★★★★★ Ryan Autry
    Well priced and honest. | Read Full Review
    12/22/2023 12:00:00 AM | Google
  • ★★★★★ adam miller
    Easy and convenient trade in and lease of a new vehicle . Absolutely zero complaints ! | Read Full Review
    12/22/2023 12:00:00 AM | Google
  • ★★★★★ Greg Kampe
    Awesome | Read Full Review
    12/22/2023 12:00:00 AM | Google
  • ★★★★★ David Mechem
    I was very disappointed with my last appointment at La Fontaine Jeep dealership, so I figured I would give Al Serra a try. It's very easy to schedule. Service was performed in a timely manner. Staff was very polite, thorough. I will definitely be back. | Read Full Review
    12/22/2023 12:00:00 AM | Google
  • ★★★★ Bell, T
    | Read Full Review
    12/22/2023 12:00:00 AM | Google
  • ★★★★ Brigitte Thomas
    I have no comment my car wasn’t serviced | Read Full Review
    12/22/2023 12:00:00 AM | Google
  • ★★★★★ Scott Oberski
    Easy drop off and was notified when the repairs were completed. | Read Full Review
    12/20/2023 12:00:00 AM | Google
  • ★★★★★ damon guilford
    | Read Full Review
    12/20/2023 12:00:00 AM | Google
  • ★★★★ Sharniece Roberson
    | Read Full Review
    12/20/2023 12:00:00 AM | Google
  • ★★★★ Nash
    I checked the oil stick the day after my oil change along with having my filters changed. The oil from the stick was dirty. They did not put any power steering fluid in my vehicle, there is none visible in the tube. The day after my service my car started a loud whining noise. I am so disappointed in this service! | Read Full Review
    12/19/2023 12:00:00 AM | Google
  • ★★★★★ Greg mckay
    Very friendly and helpful. Not pushing any service or repairs at me. Let me decide what I wanted done. | Read Full Review
    12/18/2023 12:00:00 AM | Google
  • ★★★★★ Osama Aljarrah
    Thank you for the service. | Read Full Review
    12/18/2023 12:00:00 AM | Google
  • ★★★★ jan domenick
    Everyone was very friendly and very helpful. They did a great job and even cleaned my car inside and out. | Read Full Review
    12/18/2023 12:00:00 AM | Google
  • ★★★★ Shelly Vosick
    We had our van worked on 3 months ago. They called and said it was done and it'd be 900 dollars. I asked what did you find wrong with it. They said they didn't identify the problem. It missed 1 way on the way home and then the problem happened 3 months later. We took it to a different shop this weekend and 190 dollars later we did fi | Read Full Review
    12/18/2023 12:00:00 AM | Google
  • ★★★★★ Brandon Jensen
    | Read Full Review
    12/17/2023 12:00:00 AM | Google
  • ★★★★★ Rose Esmacher
    Andreas was awesome! We got the exact truck we were hoping for, with a few extra bells and whistles, and he worked with us to make it happen within our planned budget. Andreas was knowledgeable about all aspects of the truck, taking time to explain some the features I wasn't familiar with. He explained every step of the process and | Read Full Review
    12/17/2023 12:00:00 AM | Google
  • ★★★★★ Alexis Garza
    Toby McLean was great to work with. Knowledgeable, prompt and responsive, he made the process very smooth. | Read Full Review
    12/16/2023 12:00:00 AM | Google
  • ★★★★★ Fonda Jackson
    | Read Full Review
    12/16/2023 12:00:00 AM | Google
  • ★★★★★ Teresa Brassaw
    Everyone was so nice! | Read Full Review
    12/16/2023 12:00:00 AM | Google
  • ★★★★★ Karen Irish
    Prompt service Pleasant waiting area Pleasant shuttle driver | Read Full Review
    12/16/2023 12:00:00 AM | Google
  • ★★★★★ Martha Bonifazi
    Excellent customer service | Read Full Review
    12/14/2023 12:00:00 AM | Google
  • ★★★★★ Garrett Daily
    | Read Full Review
    12/14/2023 12:00:00 AM | Google
  • ★★★★ Abigail Barker
    Over all good experience, Colin was helpful and encouraging through the process! | Read Full Review
    12/14/2023 12:00:00 AM | Google
  • ★★★★ Tim Levin
    I would not use this location for any service to my RAM again. This was my 1st, and my last. I dropped my truck off on Tuesday. Friday I had to call to find out the status. They had my phone numbers switched and couldn't call. She gave me a quote for $1196 to repair broken air dam and replace fuel tank pressure sensor. I ok'd the wor | Read Full Review
    12/14/2023 12:00:00 AM | Google
  • ★★★★★ Charles Brown Jr.
    I received excellent service from Steve Carnes.He was very helpful and answered all my questions. He didn’t rush me into buying the Dodge Hornet as it took some time to complete the process.I would highly recommend Steve to any friends and family members. | Read Full Review
    12/13/2023 12:00:00 AM | Google
  • ★★★★★ Andrew Emma Saarela
    Eric was easy going, knowledgeable, and honest. Happy with the car, price, and service | Read Full Review
    12/13/2023 12:00:00 AM | Google
  • ★★★★★ jacqueline noga
    Awesome, quick, fast, professional and kind | Read Full Review
    12/12/2023 12:00:00 AM | Google
  • ★★★★★ Pam Weier
    | Read Full Review
    12/12/2023 12:00:00 AM | Google
  • ★★★★★ William Magers
    Always friendly and quality service. Whitney does a great job with customers. The service cost was the lowest among dealerships and car repair shops to change transfer and differential case oils. | Read Full Review
    12/12/2023 12:00:00 AM | Google
  • ★★★★★ Marie Standoak
    Whitney Palmer took excellent care of me | Read Full Review
    12/12/2023 12:00:00 AM | Google
  • ★★★★★ Ronald Payne
    Fred Wallace is great to work with, knowledgeable and very professional. | Read Full Review
    12/12/2023 12:00:00 AM | Google
  • ★★★★★ Wykisha Bullock
    | Read Full Review
    12/12/2023 12:00:00 AM | Google
  • ★★★★ tweezy4079
    Service advisor didn’t inform car porter I had an aftermarket alarm, so they lock my keys in the car. Didn’t bother calling to see if I had the spare fob which I did so they cut a new key without informing until I came to pick up vehicle. Just bad communication skills I will not be coming back. | Read Full Review
    12/12/2023 12:00:00 AM | Google
  • ★★★★★ Lauren Elizabeth
    My family has been a customer of Al Serra for the last 40 + years. Always satisfied with the service we receive. | Read Full Review
    12/11/2023 12:00:00 AM | Google
  • ★★★★★ Shawana McDonald
    | Read Full Review
    12/11/2023 12:00:00 AM | Google
  • ★★★★★ Laurie Peto
    I have had nothings but a positive experience working with the team at Al Serra in Grand Blanc Michigan. I would highly recommend them to everyone. | Read Full Review
    12/10/2023 12:00:00 AM | Google
  • ★★★★★ Qiana Towns
    It's been a while since I last visited Al Serra Grand Blanc for service When my dealer retired, I slowly moved on to other dealerships. However, I decided to return for an oil change on two of our vehicles and I was very pleased with my service. Whitney in Jeep service and John in Chevrolet were prompt, kind, and detailed. It surprin | Read Full Review
    12/9/2023 12:00:00 AM | Google
  • ★★★★★ Doug Peterson
    Awesome job Whitney was great very helpful and the job was done a few days before I expected it. Thank you so much. | Read Full Review
    12/9/2023 12:00:00 AM | Google
  • ★★★★★ Rose Esmacher
    | Read Full Review
    12/9/2023 12:00:00 AM | Google
  • ★★★★★ Richard Kowal
    Service was great | Read Full Review
    12/8/2023 12:00:00 AM | Google
  • ★★★★★ Jacob Bennett
    | Read Full Review
    12/8/2023 12:00:00 AM | Google
  • ★★★★★ Beth Sue
    | Read Full Review
    12/8/2023 12:00:00 AM | Google
  • ★★★★★ Sara Standard
    Fast friendly service! Price was great too | Read Full Review
    12/8/2023 12:00:00 AM | Google
  • ★★★★★ Debbie Stewart
    That was the best experience ever got to love Pete and Johnny they're the best | Read Full Review
    12/8/2023 12:00:00 AM | Google
  • ★★★★★ Steve
    Quick and friendly service | Read Full Review
    12/8/2023 12:00:00 AM | Google
  • ★★★★ Krista Meyer
    Long story short, I had to bring my car in 2 different times for a recall & repair work. Both times, had to leave my car for multiple days without a loaner. Not sure how they expect you to go days without a car when you have a job, kids, life, etc. But I will not be returning to this dealership. | Read Full Review
    12/8/2023 12:00:00 AM | Google
  • ★★★★ Andrea Chandler
    I bought a 2021Jeep in October. I noticed that the AC makes a weird noise and that the tires needed to be replaced. They said that the AC was fine, it isn’t and that they would replace two tires for free but not all 4. This is a 4x4 and all should be done at once. I was desperate to get into a car and purchased the vehicle. I was a | Read Full Review
    12/8/2023 12:00:00 AM | Google
  • ★★★★★ Kristina Kowalsky
    Great customer service! | Read Full Review
    12/6/2023 12:00:00 AM | Google
  • ★★★★★ Trent Vartanian
    | Read Full Review
    12/6/2023 12:00:00 AM | Google
  • ★★★★ Jerry Cook
    Very nice and helpful | Read Full Review
    12/6/2023 12:00:00 AM | Google
  • ★★★★★ Mike Gidelski
    Great experience with Levi and the sales manger! | Read Full Review
    12/4/2023 12:00:00 AM | Google
  • ★★★★★ Diana petrick
    | Read Full Review
    12/4/2023 12:00:00 AM | Google
  • ★★★★ Tom Grasso
    | Read Full Review
    12/4/2023 12:00:00 AM | Google
  • ★★★★ Chris G
    I was having warrantee repairs done. They told me I needed addition work. Spark plugs needed to be replaced at a cost of $233. The next day I call back to so ok change them. They changed to cost to $432. This will be my last time having work done there. | Read Full Review
    12/4/2023 12:00:00 AM | Google
  • ★★★★★ Tamara Robins
    Service was great m, place was very clean and service guy was awesome | Read Full Review
    12/3/2023 12:00:00 AM | Google
  • ★★★★★ K G
    | Read Full Review
    12/3/2023 12:00:00 AM | Google
  • ★★★★★ Michelle Shilling
    | Read Full Review
    12/2/2023 12:00:00 AM | Google
  • ★★★★ Tracy Garfi
    The fact that they don't tell you when they set the appointment for your vehicle to come in, it could be 2 to 3 days before they even get to. It is irritating to find out when you get there, not to mention the automatic $273 that they charge you just to take it in and look at it grant it. It goes towards repairs but if it were someth | Read Full Review
    12/2/2023 12:00:00 AM | Google
  • ★★★★★ Jason LaCelle
    Very good. Fixed properly. Would use again | Read Full Review
    12/1/2023 12:00:00 AM | Google
  • ★★★★★ William Burrows
    Great support and service | Read Full Review
    11/30/2023 12:00:00 AM | Google
  • ★★★★★ vikki lasota
    Breanna my service writer went above and beyond in keeping me informed. She was professional and timely. | Read Full Review
    11/30/2023 12:00:00 AM | Google
  • ★★★★★ Michael St.louis
    Outstanding! I highly recommend her, this was one of the easiest vehicle purchases I have made at any dealership.. Zero pressure, honest, and very friendly personality. | Read Full Review
    11/30/2023 12:00:00 AM | Google
  • ★★★★★ Jeff Parisi
    Took my vehicle in to install a Chrysler component on my vehicle and they were unwilling to do it because it wasn't purchased directly through them. I informed them this is was a gift given to me from my girlfriend that she was able to acquire directly from Chrysler through her son, they still felt that it was not an option to take c | Read Full Review
    11/30/2023 12:00:00 AM | Google
  • ★★★★★ Lee Smith
    | Read Full Review
    11/29/2023 12:00:00 AM | Google
  • ★★★★★ Kelly Wells
    | Read Full Review
    11/29/2023 12:00:00 AM | Google
  • ★★★★★ Kenda Gerow
    | Read Full Review
    11/28/2023 12:00:00 AM | Google
  • ★★★★ Chelle Keely
    Scheduled an appointment for Saturday at 9:30am. Arrived on time issues to be taken care of were an oil change, tire rotation and air bag warning light on. On way to appointment tire pressure warning light came on. All was discussed when I turned over my car keys. Heard nothing at all Saturday. 11:44am Monday received a text that my | Read Full Review
    11/28/2023 12:00:00 AM | Google
  • ★★★★★ Anna Neph
    Michele at CDJR service was absolutely amazing! She was kind, polite, prompt and helpful. She also gave me plenty of updates and was timely with her responses and keeping me in the know! I would definitely go back to her again! | Read Full Review
    11/27/2023 12:00:00 AM | Google
  • ★★★★★ Ilir Lajcaj
    A+ experience. Drove 50 miles for a specific vehicle, well worth it and would highly suggest. | Read Full Review
    11/27/2023 12:00:00 AM | Google
  • ★★★★ Theresa Carter
    My only concern was that I was told they would call about my car but instead sent a text which made me have to call them them wait for a return call. Why ask for a phone number and say you will call then text | Read Full Review
    11/27/2023 12:00:00 AM | Google
  • ★★★★★ Richard Standen
    | Read Full Review
    11/24/2023 12:00:00 AM | Google
  • ★★★★★ Jeffery Thompson
    | Read Full Review
    11/24/2023 12:00:00 AM | Google
  • ★★★★★ Mark Goltry
    | Read Full Review
    11/24/2023 12:00:00 AM | Google
  • ★★★★ Holly Gauthier
    | Read Full Review
    11/24/2023 12:00:00 AM | Google
  • ★★★★ Tammie Golidy
    I was greeted with friendly smiles picking up my car! | Read Full Review
    11/24/2023 12:00:00 AM | Google
  • ★★★★★ Martin Werschky
    Easy to work with | Read Full Review
    11/22/2023 12:00:00 AM | Google
  • ★★★★★ P. Cool
    2024 Jlu hardtop purchase and install, turned out flawless. | Read Full Review
    11/22/2023 12:00:00 AM | Google
  • ★★★★★ Matt Romain
    Carl was fantastic, the deal was exactly as discussed over text, everything was ready for me when I got there. I'll gladly drive an hour to do business with him again. | Read Full Review
    11/22/2023 12:00:00 AM | Google
  • ★★★★ Jay
    Randy is terrible. I told him I only wanted a truck with the V8. He said it came with the 5.7 V8 I trusted him I bought the truck two weeks later I popped the hood and it has a V6 do not trust this dealership. | Read Full Review
    11/22/2023 12:00:00 AM | Google
  • ★★★★★ Jamie Sigler
    | Read Full Review
    11/21/2023 12:00:00 AM | Google
  • ★★★★★ Phil Seaton
    Took our Grand Cherokee in for an oil change and recall. Initially told the recall would take a month to get the replacement parts, but we were pleasantly surprised when they called a week later saying it was done. Whitney was easy to work with and kept us informed through the whole process. | Read Full Review
    11/20/2023 12:00:00 AM | Google
  • ★★★★★ Jay
    Randy is awesome! He was patient with me with finding the vehicle that I liked for the payment size. having my son there did not bother him at all he is a great guy and I would recommend him to my family and friends. Thank you Randy for helping me find my truck the truck is amazing! | Read Full Review
    11/20/2023 12:00:00 AM | Google
  • ★★★★★ Suzanne Welch
    | Read Full Review
    11/20/2023 12:00:00 AM | Google
  • ★★★★★ Darrell Lucus
    Great professional company | Read Full Review
    11/20/2023 12:00:00 AM | Google
  • ★★★★★ Holly Miller
    Our sales person Lacy DuBrulle was knowledgeable and friendly. We love our new car! | Read Full Review
    11/20/2023 12:00:00 AM | Google
  • ★★★★★ Cole Koester
    Russel was awesome! | Read Full Review
    11/20/2023 12:00:00 AM | Google
  • ★★★★★ Ta Lewis
    | Read Full Review
    11/19/2023 12:00:00 AM | Google
  • ★★★★★ Jay
    Randy is awesome! He took his time to help me find the truck I wanted | Read Full Review
    11/19/2023 12:00:00 AM | Google
  • ★★★★★ Walt Melen
    | Read Full Review
    11/17/2023 12:00:00 AM | Google
  • ★★★★★ Emily Bronikowski
    I just purchased a used mini van from this dealership. I am very happy with the customer service and vehicle so far. They were honest, as my husband left his wallet in the car after our test drive, were understanding as my toddler was losing his mind in the office and accommodating when a form had to be signed afterwards. We worked w | Read Full Review
    11/17/2023 12:00:00 AM | Google
  • ★★★★★ John D
    Good service | Read Full Review
    11/17/2023 12:00:00 AM | Google
  • ★★★★★ Anginette Page
    Lacy Dubrulle was awesome! Very kind and helpful. She followed through and offered a great first experience with Al Serra. I highly recommend giving her a call! | Read Full Review
    11/17/2023 12:00:00 AM | Google
  • ★★★★★ Mark Kincaid
    Courteous, knowledgeable service personnel made this a less painful experience indeed. Well done! | Read Full Review
    11/17/2023 12:00:00 AM | Google
  • ★★★★★ Kristen Welch
    Awesome customer service. Chris is great! Helpful, professional! | Read Full Review
    11/17/2023 12:00:00 AM | Google
  • ★★★★★ James Hoover II
    | Read Full Review
    11/17/2023 12:00:00 AM | Google
  • ★★★★★ Steve Horton
    Great service!! Between Russell at check-in and Michelle at service completion, everything was great. | Read Full Review
    11/17/2023 12:00:00 AM | Google
  • ★★★★★ Chris
    | Read Full Review
    11/17/2023 12:00:00 AM | Google
  • ★★★★ Z Rodgers
    No more severe grinding noise but broke my bank :) | Read Full Review
    11/17/2023 12:00:00 AM | Google
  • ★★★★ Kelsey Geer
    If it wasn’t for my actual car salesman, I would never bring my car back here. I don’t leave reviews, but the fact they want you to leave your vehicle ALL day to then not even have your vehicle looked at, to then want to keep it overnight and NOT give you a loaner vehicle. Is absolutely insane. I have work, kids and a life. But they | Read Full Review
    11/17/2023 12:00:00 AM | Google
  • ★★★★★ Andreas Engstrom
    Service team is the best | Read Full Review
    11/16/2023 12:00:00 AM | Google
  • ★★★★★ Mark Fittante
    | Read Full Review
    11/16/2023 12:00:00 AM | Google
  • ★★★★★ Meister
    Simple signing process, didn't try to push anything on me. My problem comes from the fact that I was told that a glass chip repair would be completed on my vehicle before purchase, including multiple messages confirming the repair, only for a couple of weeks later to have that chip not repaired and given the excuse that "it's a wierd | Read Full Review
    11/16/2023 12:00:00 AM | Google
  • ★★★★★ Anna Schunot
    | Read Full Review
    11/15/2023 12:00:00 AM | Google
  • ★★★★★ Scott Kelly
    Fantastic ppl, my salesman, rocked it, go see Derrick | Read Full Review
    11/15/2023 12:00:00 AM | Google
  • ★★★★★ Jeff Smith
    | Read Full Review
    11/15/2023 12:00:00 AM | Google
  • ★★★★★ Chrissy McNiel
    | Read Full Review
    11/14/2023 12:00:00 AM | Google
  • ★★★★★ Armando Lopez
    Great service and my wait time was non existent.... | Read Full Review
    11/14/2023 12:00:00 AM | Google
  • ★★★★★ Jeff Malone
    | Read Full Review
    11/14/2023 12:00:00 AM | Google
  • ★★★★ doug feyers
    Let's schedule an appointment days in advance and dropped it off the night before, the next day they texted me to tell me they would get to it later in the afternoon or maybe even the following day. Why did I even bother making an appointment? When I asked to just give me the car back they told me that they couldn't release it becaus | Read Full Review
    11/14/2023 12:00:00 AM | Google
  • ★★★★★ andrew simon
    Andreas was great in the Chrysler building. Would highly recommend | Read Full Review
    11/13/2023 12:00:00 AM | Google
  • ★★★★★ Debra Hargrave
    I was greeted immediately after walking through the door, and shown to the person I had previously made an appointment with. From start to finish, Austin listened to what I was wanting to drive. He showed me multiple vehicles, so I could make a decision I was happy with. Going to Al Serra gives you the option of changing brands all | Read Full Review
    11/10/2023 12:00:00 AM | Google
  • ★★★★★ Johnny Wu
    | Read Full Review
    11/10/2023 12:00:00 AM | Google
  • ★★★★★ Nathan Austin
    | Read Full Review
    11/10/2023 12:00:00 AM | Google
  • ★★★★★ Kara Jones
    | Read Full Review
    11/9/2023 12:00:00 AM | Google
  • ★★★★★ LaShawnda Boyd
    My oil change was fast. | Read Full Review
    11/9/2023 12:00:00 AM | Google
  • ★★★★★ John Albright
    | Read Full Review
    11/9/2023 12:00:00 AM | Google
  • ★★★★★ Christopher Wilder
    Chris and Michelle made the experience perfect. They were quick, knowledgeable and super friendly. Made me feel welcome and part of the family. Company was super fast with the fix and kept me in the loop step by step from start to finish, they even finished the job within the same day so I didn't have to worry about finding rides. Sh | Read Full Review
    11/9/2023 12:00:00 AM | Google
  • ★★★★★ Janelle Procunier
    Everything went well Chris was great. Came back once I was told my car was ready. Went to pick up my car and it wouldn’t start. Mechanic failed to tighten screws on the battery. Chris took care of this but very concerning they were going to let me leave the lot with out tightening the bolts on my battery | Read Full Review
    11/9/2023 12:00:00 AM | Google
  • ★★★★★ Tim Priebe
    | Read Full Review
    11/9/2023 12:00:00 AM | Google
  • ★★★★★ Ron Lavene
    I received an immediate greeting and comfortable discussion in purchasing a vehicle. The buying experience was very positive. | Read Full Review
    11/7/2023 12:00:00 AM | Google
  • ★★★★★ Charm Healy
    | Read Full Review
    11/7/2023 12:00:00 AM | Google
  • ★★★★★ Keith Falkenhagen
    Austin, our sales associate, was awesome. He listened asked questions and helped us find the right fit for us. The experience other than Austin was well below my expectations. I am buying a 60K vehicle and none of the other people involved even spoke to me or my wife. I expect finance, the manager, someone to at least shake my hand a | Read Full Review
    11/7/2023 12:00:00 AM | Google
  • ★★★★★ James Gouge
    Made shopping for a vehicle a good experience. Ask for Lacy she was great to work with. | Read Full Review
    11/7/2023 12:00:00 AM | Google
  • ★★★★★ Amy Zimmer
    Fantastic service every time I have something done! | Read Full Review
    11/7/2023 12:00:00 AM | Google
  • ★★★★ Tanner Allen
    Andreas got me into a really nice used Malibu, honestly the service from him was exceptional. Went over everything and made sure we were comfortable. Didn’t pressure us into doing anything. Both me and my girlfriend bought cars from him and we love em. My only complaint is the price point was almost 2k over the max of Kelly blue book | Read Full Review
    11/7/2023 12:00:00 AM | Google
  • ★★★★★ Allison Mailloux
    I made an appointment to get my oil changed and had to wait for a hour and a half. I could understand waiting that long if I walked in, but I had an appointment. They did give me a car wash, but I am frustrated I had to wait so long for an oil change. | Read Full Review
    11/7/2023 12:00:00 AM | Google
  • ★★★★★ Madeline Herman
    | Read Full Review
    11/6/2023 12:00:00 AM | Google
  • ★★★★★ Renee Whalen
    Everything was good except my name is spelled wrong in the system that sends the text. | Read Full Review
    11/6/2023 12:00:00 AM | Google
  • ★★★★★ anita gould
    Our salesperson Andreas was knowledgeable and not pushy.We had our paperwork done and new vehicle picked up on the same day. | Read Full Review
    11/6/2023 12:00:00 AM | Google
  • ★★★★★ Julie S
    The entire shopping and purchase experience is as very positive. Eric Faulkner was an excellent sales person, extremely helpful and knowledgeable. | Read Full Review
    11/6/2023 12:00:00 AM | Google
  • ★★★★★ Brian Robinett
    Tony is the man to see if you need a u Certified used car! Absolutely Painless. No one wants to spend Saturday at the dealership, but if you have to, he is the best I have ever had the pleasure of working with in the industry! Everyone is polite, and the GM there is amazing as well. Props all around! | Read Full Review
    11/6/2023 12:00:00 AM | Google
  • ★★★★★ Analicia Perkins
    | Read Full Review
    11/5/2023 12:00:00 AM | Google
  • ★★★★★ Nora Jean Wolfe
    Tony is a great sale person... patient and very helpful | Read Full Review
    11/4/2023 12:00:00 AM | Google
  • ★★★★★ Delbert Snider
    Kind and professional ?? | Read Full Review
    11/4/2023 12:00:00 AM | Google
  • ★★★★★ Anna Hoglin
    Carl is very good at what he does. I didn’t feel like he was a salesman and he made the process very quick and easy and found exactly what I was looking for. 10/10 would recommend purchasing your vehicle from Al Serra. Go see Carl Berkey for a great experience!! | Read Full Review
    11/4/2023 12:00:00 AM | Google
  • ★★★★★ Beth Whiston
    Andreas was very helpful | Read Full Review
    11/3/2023 12:00:00 AM | Google
  • ★★★★★ sme2000
    Got my service done quick and im back on the road. | Read Full Review
    11/3/2023 12:00:00 AM | Google
  • ★★★★★ Nick Nick
    These guys are stand up and the mechanics are very knowledgeable!!! They put a whole transmission in my car in less than a week had my car back 100% satisfied with all there work and help thanks again for the great work would recommend to anyone!!! | Read Full Review
    11/3/2023 12:00:00 AM | Google
  • ★★★★★ Angela Wills
    Dealership service is great but not happy with the vehicle | Read Full Review
    11/3/2023 12:00:00 AM | Google
  • ★★★★★ Amy McDougal
    Quick and professional. Had to order parts for my Jeep and it only took a couple days. I'll definitely be back. | Read Full Review
    11/3/2023 12:00:00 AM | Google
  • ★★★★★ Janice Barnett
    | Read Full Review
    11/3/2023 12:00:00 AM | Google
  • ★★★★★ Matthew Slaght
    Brought vehicle in for repair. The communication and status updates were on point. Repair work was completed correctly. All good ?? | Read Full Review
    11/3/2023 12:00:00 AM | Google
  • ★★★★ Tonia Kemp
    | Read Full Review
    11/3/2023 12:00:00 AM | Google
  • ★★★★ C Gatteri
    Drove an hour to see a Cadillac listed with 46k miles to find out it’s currently a demo getting ragged on with over 50k and tires that I have never seen so bald in my life. What an inspection process. Then come to find out they don’t negotiate the prices. Go to a dealer that values its customers. These guys don’t. | Read Full Review
    11/3/2023 12:00:00 AM | Google
  • ★★★★ Charles Glumm
    Took car in for thermostat check engine light, wouldn’t fix it but told me needed $3,000 in front end work kept car for a month. When I got car back thermostat was not fixed check engine light back on that day with same problem. Would not go back. | Read Full Review
    11/3/2023 12:00:00 AM | Google
  • ★★★★★ Ruth Hennig
    Excellent | Read Full Review
    11/1/2023 12:00:00 AM | Google
  • ★★★★★ Jane Jane
    | Read Full Review
    11/1/2023 12:00:00 AM | Google
  • ★★★★★ Paula Barach
    Russell was very helpful with the progress of the repair on my Jeep. He is truly an asset to the Al Sera service team !?? | Read Full Review
    11/1/2023 12:00:00 AM | Google
  • ★★★★★ jrschantz
    My first visit to this dealership for routine service. Staff were cordial and efficient. Suggested additional service but didn't pressure the sale. Pleasant experience. | Read Full Review
    11/1/2023 12:00:00 AM | Google
  • ★★★★★ Alaina Madison
    Everything went so smoothly and it was a great experience. Drew Z. was absolutely fantastic! Highly recommend!! | Read Full Review
    11/1/2023 12:00:00 AM | Google
  • ★★★★★ Tyler Esmacher
    | Read Full Review
    11/1/2023 12:00:00 AM | Google
  • ★★★★ Damon Franklin
    Service has never been the best, not even been there a handful of times, mostly for recalls, but I was told since an issue couldn't be "duplicated" they couldn't correct an issue, the same issue happened this morning on my way to work, so either they didn't try hard enough or my car just doesn't wanna work while I'm only in it. A "c | Read Full Review
    11/1/2023 12:00:00 AM | Google
  • ★★★★★ Notthrilled
    | Read Full Review
    10/30/2023 12:00:00 AM | Google
  • ★★★★★ Dierdre Broussard
    Very good service | Read Full Review
    10/30/2023 12:00:00 AM | Google
  • ★★★★★ Alexa Lippert
    I had an amazing time at this dealership we were seen immediately and I got a car in that one day | Read Full Review
    10/30/2023 12:00:00 AM | Google
  • ★★★★ Christopher Martin
    Found a nice vehicle today got it on hold hoping to get it tomorrow it's gonna be one for my father and me. | Read Full Review
    10/30/2023 12:00:00 AM | Google
  • ★★★★ kelsey moyer
    Horrible service techs. I have been there multiple times and twice they have messed up. The first time I went in for a simple oil change and when I got home oil was leaking all over my driveway. Vehicle had to get towed back to the dealer and they had to redo it. Second time I had a water pump. I picked up the vehicle, and within a m | Read Full Review
    10/30/2023 12:00:00 AM | Google
  • ★★★★★ Don Guest
    We had a great overall experience and the customer service was top-notch. | Read Full Review
    10/29/2023 12:00:00 AM | Google
  • ★★★★★ Mackenzie Sequin
    Great customer service, quick & efficient! | Read Full Review
    10/29/2023 12:00:00 AM | Google
  • ★★★★★ Julio Leon
    Renae was AMAZING!!! from the first time i met her at her desk to drop off and picking up my truck, her customer service was on point! I was amazed at how I was treated and would recommend all of my people to that body shop! Hands dwn, I rate customers service 10/10!! Renae, YOU ROCK!! P.S. they even detailed my truck for me! ?? ?? wo | Read Full Review
    10/28/2023 12:00:00 AM | Google
  • ★★★★★ Melissa Shuman
    Super fast very pleasant was in and out in an hour | Read Full Review
    10/28/2023 12:00:00 AM | Google
  • ★★★★★ Rick Carrizales
    Chris from the Dodge service department was extremely helpful & worked with my insurance company to resolve issues for me. Would definitely recommend them!! | Read Full Review
    10/28/2023 12:00:00 AM | Google
  • ★★★★★ chad maynie
    | Read Full Review
    10/28/2023 12:00:00 AM | Google
  • ★★★★★ Christian Gibbs
    | Read Full Review
    10/28/2023 12:00:00 AM | Google
  • ★★★★★ Robert Brown
    | Read Full Review
    10/28/2023 12:00:00 AM | Google
  • ★★★★★ Steven Fish
    I had appointment for an oil change. Everything went well. They completed the service faster than I expected. Whitney was a pleasure to work with. | Read Full Review
    10/28/2023 12:00:00 AM | Google
  • ★★★★★ P Dubbs
    Took my jeep in for a recall and was greeted by my service representative Fred. He is very thorough and honest. I thought i needed something and he had his tech look and informed me I didn't need it. Great 5 star customer service | Read Full Review
    10/26/2023 12:00:00 AM | Google
  • ★★★★★ Steve Harris
    Fast friendly service | Read Full Review
    10/26/2023 12:00:00 AM | Google
  • ★★★★★ Michael Horn
    Great place for new cars or service. Staff is top notch! | Read Full Review
    10/26/2023 12:00:00 AM | Google
  • ★★★★ Andy Ortiz
    Accommodating and cordial | Read Full Review
    10/26/2023 12:00:00 AM | Google
  • ★★★★★ Richard Lopez
    Great job great price I had a car wash can’t beat that for the price | Read Full Review
    10/24/2023 12:00:00 AM | Google
  • ★★★★★ Sara Mehrman
    | Read Full Review
    10/24/2023 12:00:00 AM | Google
  • ★★★★ Diana Saucedo
    Michele was very helpful and responsive and always kept me on the loop of what was getting done to my car! | Read Full Review
    10/24/2023 12:00:00 AM | Google
  • ★★★★★ Michelle ososki
    I brought my vehicle in for a recall appointment. This is where I met Fred. I’m not certain what Fred’s job is at the Mopar repair area but if it’s customer service then you guys need to be aware Fred was very negative during every interaction I had with him. “Why didn’t your dealership take care of this recall before you purchased t | Read Full Review
    10/24/2023 12:00:00 AM | Google
  • ★★★★★ Sheila Spaulding
    | Read Full Review
    10/23/2023 12:00:00 AM | Google
  • ★★★★★ Sherlyn Wilson
    Great job. | Read Full Review
    10/23/2023 12:00:00 AM | Google
  • ★★★★★ Jim Rosser
    Great Service | Read Full Review
    10/23/2023 12:00:00 AM | Google
  • ★★★★★ Gregory Wideman
    | Read Full Review
    10/23/2023 12:00:00 AM | Google
  • ★★★★★ dee lewis
    | Read Full Review
    10/23/2023 12:00:00 AM | Google
  • ★★★★★ Rick Davis
    Very good service and salesman professional and courteous | Read Full Review
    10/23/2023 12:00:00 AM | Google
  • ★★★★★ Jeff Bonardelli
    Both items I brought my Cherokee in for were repaired. They did an excellent job tracking down the part I needed. | Read Full Review
    10/23/2023 12:00:00 AM | Google
  • ★★★★★ Christopher Kvintus
    Amazing customer service had the vehicle I need and wanted and it was fast with great communication from everyone thank you | Read Full Review
    10/22/2023 12:00:00 AM | Google
  • ★★★★★ Melissa Noyce
    | Read Full Review
    10/21/2023 12:00:00 AM | Google
  • ★★★★★ Gayle Frasier
    Friendly professional service!! | Read Full Review
    10/21/2023 12:00:00 AM | Google
  • ★★★★★ Kim
    Fred is extremely knowledgeable, professional, and friendly. We are always happy when we get to work with Fred. He keeps us informed and treats us like we are important. Thank you Fred Sincerely, Kim T. | Read Full Review
    10/21/2023 12:00:00 AM | Google
  • ★★★★★ JeffA
    The service is excellent. A dealership that cares. As a family this is where we purchase all our vehicles for personal and business usage. We appreciate team Serra. | Read Full Review
    10/21/2023 12:00:00 AM | Google
  • ★★★★★ Maria Hernandez
    I took my car for some recalls and they gave me an appointment and everything went well. They gave me a ride home while they were servicing my vehicle. Once the work was done, they brought me back to pick my vehicle up. Great service! | Read Full Review
    10/21/2023 12:00:00 AM | Google
  • ★★★★★ Jocquece Gipson
    Not a terrible place, just be sure to double and maybe triple check like I did before you commit to buying. I didn’t drive away in the vehicle I wanted to purchase due to the fact that I was told multiple times that something wrong with the vehicle had been taking care of. But the final day I came in to do last check and test drive b | Read Full Review
    10/21/2023 12:00:00 AM | Google
  • ★★★★★ Terri Harding
    | Read Full Review
    10/18/2023 12:00:00 AM | Google
  • ★★★★★ Jennifer Bade
    Excellent service! Friendly and quick. Thank you!! | Read Full Review
    10/18/2023 12:00:00 AM | Google
  • ★★★★★ Jim Johnson
    | Read Full Review
    10/18/2023 12:00:00 AM | Google
  • ★★★★★ Jessica Ouillette
    Kelly Herzog is fantastic to work with! | Read Full Review
    10/18/2023 12:00:00 AM | Google
  • ★★★★★ Alan Adorjan
    Good service. Very friendly. | Read Full Review
    10/18/2023 12:00:00 AM | Google
  • ★★★★★ Mark Cuneaz
    | Read Full Review
    10/18/2023 12:00:00 AM | Google
  • ★★★★ Debbie Moore
    Very good fast service. I do think the charge was a little high especially since I buy all my vehicles thru Serra. | Read Full Review
    10/18/2023 12:00:00 AM | Google
  • ★★★★★ Roland J. Gray
    Friendly RAM service advisor at Al Serra, though over three hour wait for oil and filter change, tire rotation, and software update on a scheduled appointment. Oil change tech not very thorough in cleaning up the engine compartment after filling oil. | Read Full Review
    10/18/2023 12:00:00 AM | Google
  • ★★★★ Kyle Evon
    Had the front fenders that came on the jeep when I bought it replaced little bit over 3 months ago. The blinkers stopped working so I had the dealership look at it. They admitted they didn't replaced them right and want to spend almost $1,000 just for them to fix their mistake. Never will recommend this dealership or any tied to its | Read Full Review
    10/18/2023 12:00:00 AM | Google
  • ★★★★★ Andrea DIXON
    | Read Full Review
    10/17/2023 12:00:00 AM | Google
  • ★★★★★ Richard McDaniel
    Great place to have your car worked on. Great price. If you want a great person to work with ask for Whitney. Dodge Chrysler service writer | Read Full Review
    10/17/2023 12:00:00 AM | Google
  • ★★★★★ Andrew Franklin
    | Read Full Review
    10/17/2023 12:00:00 AM | Google
  • ★★★★★ Michelle Goodson
    Took my JGC in for service. Got in within a few days. Service advisor Chris was great. Very professional and knowledgeable. Price for oil change and tire rotation was fair. | Read Full Review
    10/17/2023 12:00:00 AM | Google
  • ★★★★★ Greg Hamilton
    Great experience! Michele in the Chrysler building did a fantastic job keeping me informed and my vehicle was done in 1 day! | Read Full Review
    10/17/2023 12:00:00 AM | Google
  • ★★★★★ Fred Longtine
    I made an appointment, and I had to cancel. I made another appointment and I had to cancel. The third time I made it, the appointment was great they took care of the issue in one day. Thank you very much!! | Read Full Review
    10/17/2023 12:00:00 AM | Google
  • ★★★★ Brad M
    My 2021 Durango overheated suddenly and left me stranded. I called Roadside assistance to have it towed to a dealer for warranty repair, and paid an extra $150 to have it taken to Al Serra because that's where I bought it. It was determined that a radiator hose failed and needed replaced. Seemed simple. Then the delays started. Not r | Read Full Review
    10/17/2023 12:00:00 AM | Google
  • ★★★★ Richele Langworthy
    My appt was at 10:20, it was an oil change and tire rotation. I didn’t leave till after 12. | Read Full Review
    10/17/2023 12:00:00 AM | Google
  • ★★★★ Mo Par
    Brianna was great! Everything else was not. I had an 8:10 appointment to get a key fob programmed. I did not leave until 10:00!!! Key fobs bill out at 1/2 hour and only take about 10 minutes...270$ later....I had both kids with me and there are no snack machines??? Been going to Feldman dodge for years with no complaints but they did | Read Full Review
    10/17/2023 12:00:00 AM | Google
  • ★★★★★ Larry Arrol
    Reasonable prices and excellent work! | Read Full Review
    10/16/2023 12:00:00 AM | Google
  • ★★★★★ Rick Davis
    Very good service and salesman | Read Full Review
    10/16/2023 12:00:00 AM | Google
  • ★★★★★ Margo Aasland
    Jeep repairs! Excellent service! | Read Full Review
    10/16/2023 12:00:00 AM | Google
  • ★★★★★ Michele Siemon
    Took care of my car quickly and completely. | Read Full Review
    10/16/2023 12:00:00 AM | Google
  • ★★★★★ holly adams
    | Read Full Review
    10/14/2023 12:00:00 AM | Google
  • ★★★★★ Jason Carpentier
    | Read Full Review
    10/14/2023 12:00:00 AM | Google
  • ★★★★★ Vanessa Decker
    Great service! Open line of communication, I received several updates through my car’s appointment. Very knowledgeable about the service needed (airbag light on). They were willing to try suggestions I had, too. Definitely will be going back for future service needs. | Read Full Review
    10/14/2023 12:00:00 AM | Google
  • ★★★★★ Heather Brown
    | Read Full Review
    10/14/2023 12:00:00 AM | Google
  • ★★★★★ lisa lajoie
    | Read Full Review
    10/14/2023 12:00:00 AM | Google
  • ★★★★★ Scott Roberson
    I have had my truck repaired at the body shop it was not totally repaired properly had problems convincing the body shop and the service department that I had an issue with my truck it took an extra 4 months to convince them to repair it they finally did and now it's repaired mechanically I am now happy that it is fixed and over with | Read Full Review
    10/14/2023 12:00:00 AM | Google
  • ★★★★★ Paul Dombrowski
    | Read Full Review
    10/13/2023 12:00:00 AM | Google
  • ★★★★★ Zach
    My service today was exceptional thanks to my service advisor Breanna. Thanks for excellent service. | Read Full Review
    10/13/2023 12:00:00 AM | Google
  • ★★★★★ Ana Schlosser
    All around great service, I usually only work with one service rep, Howard is his name. I am older client so his relation ship with my car and me makes it so much better. Howard is out standing. I really trust Al Serra service for my Town and Country Touring. It means so much to me to have my car taken care of. Thank you to all at A | Read Full Review
    10/13/2023 12:00:00 AM | Google
  • ★★★★★ natasha love
    Michele provided great customer service!! | Read Full Review
    10/13/2023 12:00:00 AM | Google
  • ★★★★★ Sabella Ammiano
    | Read Full Review
    10/13/2023 12:00:00 AM | Google
  • ★★★★★ Rickeysha Brown
    I really am happy with my service with AL Serra Chrysler Jeep in Grand Blanc. They show top notch service every visit. Russell was my tech and he was very patient and helpful. Thank you to all the staff because even the operators that pick up the phone to transfer you to the techs are even nice. 5 star | Read Full Review
    10/13/2023 12:00:00 AM | Google
  • ★★★★★ Tadow The Chairman
    Was able to find most of vehicles on website represented accurately. | Read Full Review
    10/13/2023 12:00:00 AM | Google
  • ★★★★★ Robert Vieu
    Whitney Palmer CRIS DID A GREAT JOB AND WE LOOK FORWARD TO WORKING WITH HER AGAIN | Read Full Review
    10/12/2023 12:00:00 AM | Google
  • ★★★★ Alisa Whitman
    Probably the worst experience dealing with an uneducated dealership! We bought 2 used cars as is and had to fix it within a week. Never did this guy know anything nor look at these vehicles before hand! He promised they were tested safe and wouldn’t sell things unsafe. Muffler came off the 1 car and we haven’t even had it 9 months!! | Read Full Review
    10/12/2023 12:00:00 AM | Google
  • ★★★★★ Todd Kinney
    Kristen Smith always does a great job helping to get me into a new vehicle! | Read Full Review
    10/11/2023 12:00:00 AM | Google
  • ★★★★★ JamesKro 2020
    | Read Full Review
    10/11/2023 12:00:00 AM | Google
  • ★★★★★ Eric Robert
    | Read Full Review
    10/11/2023 12:00:00 AM | Google
  • ★★★★★ sheryl edmonds
    Very fast on servers. Very nice guy that helped me. ( Howerd. ). They only had my truck 24 hours. He said 48 hours. That was awsome! | Read Full Review
    10/11/2023 12:00:00 AM | Google
  • ★★★★★ Dustin Blanto
    Man Pete is awesome it was easy finding and buying a new car, also the mechanic shop there is amazing got my jeep in at 7am got it fixed and ready to go by 9:30am..I highly recommend al serra for purchasing a vehicle or getting repairs done | Read Full Review
    10/11/2023 12:00:00 AM | Google
  • ★★★★★ Petimia Metcalf
    | Read Full Review
    10/9/2023 12:00:00 AM | Google
  • ★★★★★ Nancy Squires
    | Read Full Review
    10/9/2023 12:00:00 AM | Google
  • ★★★★★ Ray Reyes
    Every good service | Read Full Review
    10/9/2023 12:00:00 AM | Google
  • ★★★★★ Courtney Rogers
    | Read Full Review
    10/9/2023 12:00:00 AM | Google
  • ★★★★★ Kay Schwartz
    Great diagnosis of our vehicle’s issues and all costs covered under warranty! Howard did a great job for us. | Read Full Review
    10/8/2023 12:00:00 AM | Google
  • ★★★★★ Dawn Rubert
    Straightforward excellent customer service. AAA++ | Read Full Review
    10/8/2023 12:00:00 AM | Google
  • ★★★★★ Jason Barth
    Great job | Read Full Review
    10/7/2023 12:00:00 AM | Google
  • ★★★★★ Erin Lowe
    | Read Full Review
    10/7/2023 12:00:00 AM | Google
  • ★★★★★ Rick Fischer
    Very efficient. Russell managed to get all my issues efficiently completed in a reasonable time. | Read Full Review
    10/7/2023 12:00:00 AM | Google
  • ★★★★★ Kim
    Took my Jeep in and Russell was Great. Thanks so much!! Sincerely, Kim T. | Read Full Review
    10/7/2023 12:00:00 AM | Google
  • ★★★★★ Jill Guest
    | Read Full Review
    10/7/2023 12:00:00 AM | Google
  • ★★★★★ Starlene Folco
    We love this dealership and our salesman Ryan Fohey. Lots of stock to choose from. The prices are the best around. Always friendly service from the staff. We are repeated customers. | Read Full Review
    10/5/2023 12:00:00 AM | Google
  • ★★★★ Margaret Droncheff
    It shouldn't take until lunch time to get your oil changed, but they did make good with the next one free and apologized. Greatly appreciated and accepted. | Read Full Review
    10/5/2023 12:00:00 AM | Google
  • ★★★★ Tim Droncheff
    I showed up at 8:30am for my scheduled free oil change and tire rotation that came with our new jeep package and although it took to long we were given a free oil change and appology we greatly appreciate. Supper nice folks. | Read Full Review
    10/5/2023 12:00:00 AM | Google
  • ★★★★★ Norman
    Must have employees that just don't care in the garage. My car was soiled inside and outside with grease after I went in for a "45 minute appt to get an oil change. They had my car for 1 hour and 40 minutes. Was told on phone tire rotation was not recommended after just 6000 miles, but service writer convinced me otherwise. When I go | Read Full Review
    10/5/2023 12:00:00 AM | Google
  • ★★★★★ Sherry Weber
    No issues. Quick and easy. | Read Full Review
    10/4/2023 12:00:00 AM | Google
  • ★★★★★ Helena Evans
    | Read Full Review
    10/4/2023 12:00:00 AM | Google
  • ★★★★ Josh Wilson
    | Read Full Review
    10/4/2023 12:00:00 AM | Google
  • ★★★★★ Norman Thompson
    Greg Pratt was awesome. He made picking a vehicles simple | Read Full Review
    10/2/2023 12:00:00 AM | Google
  • ★★★★★ meghan perczak
    | Read Full Review
    10/2/2023 12:00:00 AM | Google
  • ★★★★★ Eric Paulson
    Great experience! Will definitely return ?? | Read Full Review
    10/1/2023 12:00:00 AM | Google
  • ★★★★★ Bill Burke
    My salesman went above and beyond to help me get my car!!?????? His name is Eric Faulkner! Best ever!! Thank you sooo much! | Read Full Review
    10/1/2023 12:00:00 AM | Google
  • ★★★★★ Becky Dillon
    | Read Full Review
    10/1/2023 12:00:00 AM | Google
  • ★★★★★ T B
    | Read Full Review
    10/1/2023 12:00:00 AM | Google
  • ★★★★★ Jessica Aulph
    Great consumer service! Got right in and out! Keep up the great work! Appreciate the quick help! | Read Full Review
    10/1/2023 12:00:00 AM | Google
  • ★★★★★ Eric Chorley
    The check in was quick and efficient. Our vehicle was done in just two days and the ability to pay online was convenient. | Read Full Review
    9/30/2023 12:00:00 AM | Google
  • ★★★★★ Marianna Mcdonald
    Although I thought I chose a different dealership my experience was fantastic and I will return there again. Service was great and the service writer was very polite and helpful. | Read Full Review
    9/30/2023 12:00:00 AM | Google
  • ★★★★★ Elizabeth Curtis
    Brooke is a joy to work with! | Read Full Review
    9/30/2023 12:00:00 AM | Google
  • ★★★★★ Barbara Waybrant
    | Read Full Review
    9/28/2023 12:00:00 AM | Google
  • ★★★★★ Kevin Rush
    Excellent as always. Thanks Howard and Techs. | Read Full Review
    9/28/2023 12:00:00 AM | Google
  • ★★★★★ Darlene Hartwell
    Breanna is so professional and nice | Read Full Review
    9/28/2023 12:00:00 AM | Google
  • ★★★★★ Kelli Catrell
    Whitney has excellent customer service! She is kind, friendly, and always able to answer any questions. | Read Full Review
    9/28/2023 12:00:00 AM | Google
  • ★★★★★ Karl Hermanson
    Great people and service at AL Serra Chrysler Dodge. Can count on the job being done right. | Read Full Review
    9/28/2023 12:00:00 AM | Google
  • ★★★★★ Diane Fischer
    | Read Full Review
    9/28/2023 12:00:00 AM | Google
  • ★★★★ Jeffrey Kushen
    | Read Full Review
    9/28/2023 12:00:00 AM | Google
  • ★★★★★ NV2K19
    Very friendly and fast service. Was able to find the right car for me and sign off on it within a few days! | Read Full Review
    9/27/2023 12:00:00 AM | Google
  • ★★★★★ Jo-An Simon
    Quick work and excellent service. | Read Full Review
    9/27/2023 12:00:00 AM | Google
  • ★★★★★ Marla Houser
    Professional Accommodating | Read Full Review
    9/27/2023 12:00:00 AM | Google
  • ★★★★★ Tyler Witham
    | Read Full Review
    9/26/2023 12:00:00 AM | Google
  • ★★★★★ Michael Zielke
    | Read Full Review
    9/25/2023 12:00:00 AM | Google
  • ★★★★★ Robert Williams
    | Read Full Review
    9/25/2023 12:00:00 AM | Google
  • ★★★★★ Robbi Shumaker
    I took my Jeep in for an oil change today. Chris Trzasko was the service advisor. He was very professional, and very helpful with some other things I wanted checked on my Jeep. Chris was also very polite, and he kept a smile on his face the whole time he helped us. That's a biggy with me, because so many places you go, the associate | Read Full Review
    9/25/2023 12:00:00 AM | Google
  • ★★★★★ Drake Sides
    Great customer service | Read Full Review
    9/25/2023 12:00:00 AM | Google
  • ★★★★★ Mark Trudeau
    Completely satisfied with the service provided. All cost were explained in advance and how the extended warranty works. | Read Full Review
    9/25/2023 12:00:00 AM | Google
  • ★★★★ Jessyca Holland
    | Read Full Review
    9/25/2023 12:00:00 AM | Google
  • ★★★★★ Kenneth Price
    The mechanic was very informative on what was wrong with my car he told me everything over the phone but after paying and receiving my paperwork the specific details weren’t on the paperwork and for 182 dollars I really expected that so I’m gonna have to follow up for that | Read Full Review
    9/25/2023 12:00:00 AM | Google
  • ★★★★★ Debbie Whitmire
    My husband took my compass in for me and he was very pleased how he was treated! | Read Full Review
    9/23/2023 12:00:00 AM | Google
  • ★★★★★ Diane Gallagher
    My advisor Fred was extremely helpful, polite and respectful. The best customer service I've had in years. Also, thanks to the ones who worked on my car. I know it needed more than an oil change and they were able to complete all the updates I needed. | Read Full Review
    9/23/2023 12:00:00 AM | Google
  • ★★★★★ brian hugo
    Another great oil change and tire rotation! | Read Full Review
    9/23/2023 12:00:00 AM | Google
  • ★★★★★ Erin Lee
    Sales and service are great, it’s not very often you find people willing to go above and beyond. Sales and service are great, it’s not very often you find people willing to go above and beyond | Read Full Review
    9/22/2023 12:00:00 AM | Google
  • ★★★★★ William Shields
    Had an issue with my Jeep. They took care of it right away. Runs great again. | Read Full Review
    9/22/2023 12:00:00 AM | Google
  • ★★★★★ Sharon Nassau
    Great service! Service rep had good communication. Apologized and gave me a coupon discount when car was delayed | Read Full Review
    9/22/2023 12:00:00 AM | Google
  • ★★★★★ David DiMercurio-Smarch
    We always go to Al Serra for all our vehicle purchases and most of our service needs. Our Sales Rep. Sheri M. is amazing and we’ve bought, I think four cars from her now. Recently we worked with Michelle and a few others in Jeep service for a recall on our Jeep and they were very accommodating too! | Read Full Review
    9/22/2023 12:00:00 AM | Google
  • ★★★★★ bataylor2828
    | Read Full Review
    9/22/2023 12:00:00 AM | Google
  • ★★★★★ Jeannie Tiltman
    | Read Full Review
    9/22/2023 12:00:00 AM | Google
  • ★★★★★ Debi Carver
    | Read Full Review
    9/22/2023 12:00:00 AM | Google
  • ★★★★★ Mickey Taylor
    Service department is always friendly and does an excellent job. I quit buying vehicles there because of a salesman attitude when I came there looking to buy a truck. I have since bought three vehicles from a different dealership. I will probably come back to your dealership for my next purchase o just won't buy from him. | Read Full Review
    9/22/2023 12:00:00 AM | Google
  • ★★★★★ David Julie
    Kind and curious, oil change and tire rotation under 60 minutes. Good job. Thanks | Read Full Review
    9/22/2023 12:00:00 AM | Google
  • ★★★★★ cary austin
    Found a decent low mileage used vehicle | Read Full Review
    9/20/2023 12:00:00 AM | Google
  • ★★★★★ ernest williams jr.
    Always tak great care of me! | Read Full Review
    9/20/2023 12:00:00 AM | Google
  • ★★★★★ David Henk
    Dropped my Ram off for service with Fred Wallace. He was very friendly and easy to work with. To my surprise my truck was diagnosed and repaired the same day I dropped it off. This is my second warranty repair I have done here and will continue coming back as needed because of the positive experiences I have had. | Read Full Review
    9/20/2023 12:00:00 AM | Google
  • ★★★★★ gary hatfield
    Everything very good | Read Full Review
    9/20/2023 12:00:00 AM | Google
  • ★★★★★ Roxanne Paquette
    Very professional and highly recommend. Made the process of buying a new vehicle easy and painless. Sales lady Nateya is at the top of her game. Very pleased | Read Full Review
    9/20/2023 12:00:00 AM | Google
  • ★★★★★ John Rouse
    The service and assistance, is greatly appreciated! | Read Full Review
    9/19/2023 12:00:00 AM | Google
  • ★★★★★ Ed & Kelly Bretzloff
    | Read Full Review
    9/19/2023 12:00:00 AM | Google
  • ★★★★★ Matt Plew
    Michele is the best ! | Read Full Review
    9/19/2023 12:00:00 AM | Google
  • ★★★★★ Jeff Moore
    | Read Full Review
    9/19/2023 12:00:00 AM | Google
  • ★★★★★ Quise Miller
    It was fairly quick and easy process | Read Full Review
    9/18/2023 12:00:00 AM | Google
  • ★★★★★ Rebecca
    Scott Good is an excellent sales member. Both cars I bought he helped me with. The first was my first time buying a car my daughter told him what I was looking for or needed the first car he showed me was exactly what I was looking for. This time I had a list he was super fantastic and very helpful.. I will never go anywhere else. | Read Full Review
    9/18/2023 12:00:00 AM | Google
  • ★★★★★ Nathaniel Crain
    | Read Full Review
    9/17/2023 12:00:00 AM | Google
  • ★★★★★ Jaquan Sullivan
    | Read Full Review
    9/17/2023 12:00:00 AM | Google
  • ★★★★★ Cyndi Roesner
    Able to schedule service on Saturday which was very helpful and quick turnaround. Knowledgeable, friendly and definitely would trust to use them again. | Read Full Review
    9/17/2023 12:00:00 AM | Google
  • ★★★★★ Debra Canja
    | Read Full Review
    9/17/2023 12:00:00 AM | Google
  • ★★★★★ Carolyn Brunink
    I was very happy with the service I received from Al Serra. From start to finish Michelle kept me updated on the progress of replacing my transmission. A big Thank you to everyone behind the scene on your hard work. | Read Full Review
    9/16/2023 12:00:00 AM | Google
  • ★★★★★ Brian Walker
    Had a synthetic oil change and tire rotation was done very quick and the price and service was excellent!! | Read Full Review
    9/16/2023 12:00:00 AM | Google
  • ★★★★★ Susan Hammond
    Very nice staff and quick service! | Read Full Review
    9/16/2023 12:00:00 AM | Google
  • ★★★★★ Wendi Crawford
    Quick service | Read Full Review
    9/16/2023 12:00:00 AM | Google
  • ★★★★★ Rose Major
    | Read Full Review
    9/16/2023 12:00:00 AM | Google
  • ★★★★ Catrina Douglas
    Great customer service | Read Full Review
    9/16/2023 12:00:00 AM | Google
  • ★★★★★ Edward Usewick
    Couldn’t be more satisfied. Thanks for everything | Read Full Review
    9/15/2023 12:00:00 AM | Google
  • ★★★★★ Steven Gibson
    | Read Full Review
    9/15/2023 12:00:00 AM | Google
  • ★★★★★ Joe Tysick
    I was late for my oil change appointment but they were still able to get my Jeep done. Really appreciate it. | Read Full Review
    9/15/2023 12:00:00 AM | Google
  • ★★★★★ Scott Bonacorsi
    Great for service. I got an appointment the night before and they got my car in and out in just a couple hours. | Read Full Review
    9/15/2023 12:00:00 AM | Google
  • ★★★★★ Brad Rising
    Every one was amazing glad I chose this place to get my new ram … | Read Full Review
    9/15/2023 12:00:00 AM | Google
  • ★★★★★ Steve Horton
    Great service!! In and out within 45 minutes for a synthetic oil change, tire rotation and car wash. Can't beat that. | Read Full Review
    9/13/2023 12:00:00 AM | Google
  • ★★★★★ Cameron Cummings
    The vehicle was brought in for a coolant leak. Water pump diagnosed. Two hours after bringing the vehicle home. Coolant has sprayed and leaked all over the carriage and ground. | Read Full Review
    9/13/2023 12:00:00 AM | Google
  • ★★★★★ ryan abuaita
    Great service | Read Full Review
    9/13/2023 12:00:00 AM | Google
  • ★★★★★ Mark “Singing Mailman” Fransioli
    Chris was very helpful and courteous. Oil change was done in a good timely manner | Read Full Review
    9/13/2023 12:00:00 AM | Google
  • ★★★★★ Mandy Runyan
    Seemed to take care of my vehicle in a very timely manner. | Read Full Review
    9/13/2023 12:00:00 AM | Google
  • ★★★★ sidney hoyle
    Professional ...fast ...good service | Read Full Review
    9/13/2023 12:00:00 AM | Google
  • ★★★★★ Al Barron
    The actual service as always was excellent. The problem was i was told to bring my car in on a Wednesday and my car wasn't serviced until the following Tuesday. The work was completed on Friday. I suggest a new system that alerts you via text and allows you 2hrs from the notification to bring the car in for service. It cost me $900 | Read Full Review
    9/13/2023 12:00:00 AM | Google
  • ★★★★ Melissa Hohauser
    The absolute worse experience I have had at any dealership. I would not recommend anyone spend their hard earned money there. Not only did they sell me a Jeep 4XE with less than 200 miles having a ~50% oil life being ok and safe, that same vehicle died 3 times on a family road trip leaving my family and I stranded on the side of i | Read Full Review
    9/13/2023 12:00:00 AM | Google
  • ★★★★★ William Crockerham
    | Read Full Review
    9/12/2023 12:00:00 AM | Google
  • ★★★★★ Jonathan Shiflette
    Whitney and Michelle are the greatest!!! Awesome Customer service this dealership Gets results. Thank you from the, Lagarda Family. | Read Full Review
    9/12/2023 12:00:00 AM | Google
  • ★★★★★ Melody McFall
    Fast service! Friendly! I didn't have to leave. Checked in and 20 mins later, done! | Read Full Review
    9/12/2023 12:00:00 AM | Google
  • ★★★★★ Dawn Devereaux
    Service was fast and the technicians were very friendly | Read Full Review
    9/12/2023 12:00:00 AM | Google
  • ★★★★★ Scott Parker
    Excellent service department. Had my truck in and out in one day. | Read Full Review
    9/12/2023 12:00:00 AM | Google
  • ★★★★★ Coydria Spencer
    | Read Full Review
    9/11/2023 12:00:00 AM | Google
  • ★★★★★ Jacquelyn Tagge
    | Read Full Review
    9/10/2023 12:00:00 AM | Google
  • ★★★★★ Ms Reed
    Love my jeep | Read Full Review
    9/9/2023 12:00:00 AM | Google
  • ★★★★★ Taheia Hensley
    All went well...everyone was helpful & courteous. | Read Full Review
    9/9/2023 12:00:00 AM | Google
  • ★★★★★ thelma armstrong
    Helpful and straightforward about what needs to be done and paid ?? | Read Full Review
    9/9/2023 12:00:00 AM | Google
  • ★★★★★ Amanda Quinn
    Fred in service was very knowledgeable and patient when it came to helping me with my Jeep compass. I truly appreciate his time and attention to detail. | Read Full Review
    9/9/2023 12:00:00 AM | Google
  • ★★★★★ Larry Hadd
    Excellent service. Chris was an excellent service advisor. Very helpful and informative. | Read Full Review
    9/9/2023 12:00:00 AM | Google
  • ★★★★★ KT LaF
    I brought my parents Jeep in for an oil change and Chris was very helpful. Service was quick! | Read Full Review
    9/9/2023 12:00:00 AM | Google
  • ★★★★★ Rebecca Dunn
    Everyone did an awesome job! | Read Full Review
    9/7/2023 12:00:00 AM | Google
  • ★★★★★ Bill Klagstad
    | Read Full Review
    9/6/2023 12:00:00 AM | Google
  • ★★★★★ Jason Lapham
    Kevin Yzquierdo has our vote as the top salesman in Michigan. He is simply the best | Read Full Review
    9/6/2023 12:00:00 AM | Google
  • ★★★★★ erin kellogg
    I have never had a bad experience with this company. I truly appreciate all of the employees for their hard work and exceptional customer service skills. | Read Full Review
    9/6/2023 12:00:00 AM | Google
  • ★★★★★ carol smith
    | Read Full Review
    9/6/2023 12:00:00 AM | Google
  • ★★★★★ Josh Wold
    Best experience in a dealership me and my wife have ever had. Ill always come back for vehicles in the future. Mr Hudy Hands made the process easy and straight forward. Thanks again | Read Full Review
    9/6/2023 12:00:00 AM | Google
  • ★★★★★ Carrie McKenzie
    Sales person Brooke was awesome. However, I had to take it back for a better detailing as it wasn't very clean when I picked it up. Also it was making a hissing noise since I picked it up, my husband noticed it and said it wasn't right so I called Brooke. She set it up for service. This was a certified vehicle that I have only mad | Read Full Review
    9/6/2023 12:00:00 AM | Google
  • ★★★★★ Nancy Thompson
    Courteous not pushy and understanding my preferences | Read Full Review
    9/5/2023 12:00:00 AM | Google
  • ★★★★★ Joseph Laurain .
    Thank you very much for handling your business the way youßGus everything way you folkes did Thank you .. | Read Full Review
    9/5/2023 12:00:00 AM | Google
  • ★★★★★ Emileigh Davis
    They responded with updates in a timely manner. Very polite and assisting, would highly recommend them | Read Full Review
    9/5/2023 12:00:00 AM | Google
  • ★★★★ Diane Wolosonowich
    Cruz was great!. No pressing sale, informative and patient, helpful | Read Full Review
    9/5/2023 12:00:00 AM | Google
  • ★★★★★ Jon Weymers
    | Read Full Review
    9/3/2023 12:00:00 AM | Google
  • ★★★★★ Mary Ann Miller
    | Read Full Review
    9/2/2023 12:00:00 AM | Google
  • ★★★★★ Katilyn Taber
    I purchased my new to me car today from Levi Wynn. I couldn't have asked for a better sales person. I do feel he went above and beyond to make me feel comfortable and help me find the vehicle that works best for my family. Levi was extremely patient with me and answered all of my questions making sure I wasn't leaving second guessing | Read Full Review
    9/2/2023 12:00:00 AM | Google
  • ★★★★★ Michelle Avallone
    Always a pleasure working with the service department. 5 star service always. | Read Full Review
    9/1/2023 12:00:00 AM | Google
  • ★★★★★ Jack Issa
    | Read Full Review
    9/1/2023 12:00:00 AM | Google
  • ★★★★ Shit Head
    Was told 2-3 business days before they could look my vehicle when I arrived for my service appointment and was not notified of this in advance. What is the point of appointments if it takes 3 days to look at the vehicle after it’s dropped off?! Will be taking my business elsewhere. | Read Full Review
    9/1/2023 12:00:00 AM | Google
  • ★★★★★ Jay FRESH
    | Read Full Review
    8/30/2023 12:00:00 AM | Google
  • ★★★★★ Jimmy McConico
    | Read Full Review
    8/30/2023 12:00:00 AM | Google
  • ★★★★★ Randy Kummler
    Great friendly and prompt service!!! | Read Full Review
    8/30/2023 12:00:00 AM | Google
  • ★★★★★ john davidson
    Staff great. Disappointed with appointment process. Took 8 full days to look at my car from time I dropped it off with an appointment. Staff text me daily keeping me informed. Should have shorter process between appointment and looking at vehicle or better expectation setting. Dealership doesn’t offer loaners and wants you to rent a | Read Full Review
    8/30/2023 12:00:00 AM | Google
  • ★★★★★ Crystal Sheroski
    Everyone was courteous however when I made the appointment I specifically asked how far behind they were for service, because last I knew it was 10 days to 3 weeks and I cannot go without a car that long. I was told if I brought it in Wednesday it would be ready Saturday. Friday late afternoon I received a text saying hopefully they | Read Full Review
    8/30/2023 12:00:00 AM | Google
  • ★★★★★ Hammer3040
    Howard is the best service writer in the business he always takes care of us couldn't be happier | Read Full Review
    8/29/2023 12:00:00 AM | Google
  • ★★★★★ Javante Coates
    | Read Full Review
    8/29/2023 12:00:00 AM | Google
  • ★★★★★ ClaytsyWorldYD
    Sweet gal! Quick service | Read Full Review
    8/29/2023 12:00:00 AM | Google
  • ★★★★★ Larry Beauchamp
    My Jeep Cherokee is running as smooth and nice as when I drove it off the lot 5 years ago. Service at Al Serra is the best. | Read Full Review
    8/28/2023 12:00:00 AM | Google
  • ★★★★ Mariah Lee
    | Read Full Review
    8/28/2023 12:00:00 AM | Google
  • ★★★★★ Jason Baroni
    Was able to schedule my service appointment the same day online before they even opened. Even got a better price for my oil change and tire rotation than what was quoted online. Super easy and Fred was super nice and helpful. I'll drive out of my way to go back to Al Serra Dodge | Read Full Review
    8/26/2023 12:00:00 AM | Google
  • ★★★★★ PATRICIA HENNINGS
    I was pleased with the immediate response when I called or texted to inquire about the status of my vehicle. | Read Full Review
    8/26/2023 12:00:00 AM | Google
  • ★★★★★ Boa Bongard
    | Read Full Review
    8/26/2023 12:00:00 AM | Google
  • ★★★★★ Timothy Bates
    Respectful, friendly and fast just the way I like it. | Read Full Review
    8/26/2023 12:00:00 AM | Google
  • ★★★★★ Timothy Chapin
    It was a good relaxing experience | Read Full Review
    8/26/2023 12:00:00 AM | Google
  • ★★★★★ Chris Retherford
    Randy was awesome. | Read Full Review
    8/26/2023 12:00:00 AM | Google
  • ★★★★ Brett Mosey
    I’d give 0 stars if I could. I was lied to, they tried to pad the bill and add more than the tech recommended, and then added a fee for something the tech said he couldn’t diagnose. This place is there to try to get as much money out of you as possible. My tech was Russell. DO NOT GO HERE for service if you expect a fair, honest | Read Full Review
    8/26/2023 12:00:00 AM | Google
  • ★★★★★ Stephen Maule
    Renee in Body Shop was AMAZING!!! | Read Full Review
    8/24/2023 12:00:00 AM | Google
  • ★★★★★ Shelia Allen
    | Read Full Review
    8/24/2023 12:00:00 AM | Google
  • ★★★★★ Cal Sesock
    | Read Full Review
    8/24/2023 12:00:00 AM | Google
  • ★★★★★ Matt Webb
    | Read Full Review
    8/24/2023 12:00:00 AM | Google
  • ★★★★★ Serge Casey
    The service rep, Chris was a pleasure to deal with. I did however ask to have my tire pressure reset as I was having my tires rotated. My invoice showed that it was completed by the tech Anden but after driving home I checked and I noticed it hadn't been reset. My rear tires were now at 67 lbs. and the front 76 lbs. The reverse of wh | Read Full Review
    8/24/2023 12:00:00 AM | Google
  • ★★★★★ Ed Usewick Sr
    Good job today! | Read Full Review
    8/24/2023 12:00:00 AM | Google
  • ★★★★ Jerald Nixon
    Made attempts to not apply a $189 diagnostic fee to the repairs, as they stated when the vehicle was brought in. Claimed ordered parts would arrive in 1-2 days. Incomplete parts arrived days later. Little to no communication about when the remaining parts for the parts were expected to arrive and the repairs completed. They had m | Read Full Review
    8/24/2023 12:00:00 AM | Google
  • ★★★★★ Bob Morales
    | Read Full Review
    8/22/2023 12:00:00 AM | Google
  • ★★★★★ brian mcc
    Nick was fantastic to work with, provided me several options so I could find the best vehicle for my needs. I highly recommend Nick and the entire Al Serra team for all of your vehicle needs! | Read Full Review
    8/22/2023 12:00:00 AM | Google
  • ★★★★★ tim miller
    Chris did a great job taking care of me in a quick and very professional manner. ?? | Read Full Review
    8/22/2023 12:00:00 AM | Google
  • ★★★★ M B
    Brought my truck in for oil change/ rotation and gear shift change issue. Was initially told the gear issue was covered under powertrain warranty. 3 1/2 days later, after a brief test drive, the typical "couldn't replicate the issue" was the diagnosis and was charged $80 for test. Sounding like I should be happy, I was told by the m | Read Full Review
    8/22/2023 12:00:00 AM | Google
  • ★★★★★ Tom Goodwin
    | Read Full Review
    8/21/2023 12:00:00 AM | Google
  • ★★★★★ Brian Garvey
    | Read Full Review
    8/21/2023 12:00:00 AM | Google
  • ★★★★★ Mark Bisgeier
    | Read Full Review
    8/21/2023 12:00:00 AM | Google
  • ★★★★★ hesham abdelkader
    I parked my charger for 3 yrs in my garage. I needed 4 new tires ,new battery ,change oil and car to start. service was quick, Whitney service agent was professional ,informed the cost and time frame, I got my car same day later afternoon . Good job. | Read Full Review
    8/21/2023 12:00:00 AM | Google
  • ★★★★★ Hope Kibert
    | Read Full Review
    8/21/2023 12:00:00 AM | Google
  • ★★★★★ Siren Angie (Angie)
    They are friendly and courteous. However, I have never in my life had to pay for a software update to any vehicle I have ever owned. That should be a recall and paid for by the manufacturer. | Read Full Review
    8/21/2023 12:00:00 AM | Google
  • ★★★★★ Carrie Bonventre
    Staff was very friendly and helpful. Made the process smooth and no hassle. | Read Full Review
    8/19/2023 12:00:00 AM | Google
  • ★★★★★ Maghan Byers
    | Read Full Review
    8/18/2023 12:00:00 AM | Google
  • ★★★★★ E Tuggle
    Service was good as usually. Love that I can drop it off and have any recalls or warranty items taken care of along with routine maintenance like oil change | Read Full Review
    8/18/2023 12:00:00 AM | Google
  • ★★★★★ Dave Paull
    | Read Full Review
    8/18/2023 12:00:00 AM | Google
  • ★★★★ Andy Higham
    | Read Full Review
    8/18/2023 12:00:00 AM | Google
  • ★★★★★ Lisa Roark
    No longer have loaners available. My appt was on Tuesday at 8am, I was told this would be the best chance of having my vehicle back the same day. When I arrived at 8am on Tuesday, I was told they wouldn’t even look at it until Thursday afternoon. Not the best system for people who need their vehicle. The technician wasn’t very helpfu | Read Full Review
    8/18/2023 12:00:00 AM | Google
  • ★★★★★ Joe Torreano
    Bre was great ?? | Read Full Review
    8/17/2023 12:00:00 AM | Google
  • ★★★★★ Harold Woodson
    | Read Full Review
    8/17/2023 12:00:00 AM | Google
  • ★★★★★ John Wilhelmi
    Excellent job every time, will continue to do business with them. Thanks | Read Full Review
    8/17/2023 12:00:00 AM | Google
  • ★★★★★ Cassandra Gonzales
    Great service as always! My Jeep was in and out quicker than I anticipated | Read Full Review
    8/17/2023 12:00:00 AM | Google
  • ★★★★★ Erin James
    Fred and the service department was amazing! Always kept me in the loop letting me know what was going on with my truck and answering any questions I had for him knowledgeably and timely. I think I will be requesting him anytime I need any service work done at Al Serra Grand Blanc. The dealership itself is also fantastic and I’ll def | Read Full Review
    8/17/2023 12:00:00 AM | Google
  • ★★★★★ Rick Roteman
    The service I received at Al Serra Chrysler Dodge Ram Jeep was done faster then expected and fast then they quoted. Price of service was reasonable. The only problem I had was when I left after the service. I had a little trouble locating my vehicle where they told me it was locate. It appears they ran it through the car wash and | Read Full Review
    8/16/2023 12:00:00 AM | Google
  • ★★★★★ Joel Weir
    Howard was super helpful and took the time and care to resolve the problem and explain the process. | Read Full Review
    8/16/2023 12:00:00 AM | Google
  • ★★★★★ Rick Carrizales
    | Read Full Review
    8/16/2023 12:00:00 AM | Google
  • ★★★★★ Margo Aasland
    Brooke Henderson is wonderful!! | Read Full Review
    8/16/2023 12:00:00 AM | Google
  • ★★★★★ Angela Curtis
    | Read Full Review
    8/16/2023 12:00:00 AM | Google
  • ★★★★★ Janice Carol
    Howard was fantastic . Kept us posted what was happening with our van the entire time . He kept our 2012 Caravan alive for More fun times . Thank you Howard ! | Read Full Review
    8/16/2023 12:00:00 AM | Google
  • ★★★★★ Robert Clark
    Excellent service experience, dealer did everything at a high level and exceeded my expectations. Appointment was easy to make and I got in the very next day. Service Writer (Whitney) clearly understood the problem I was experiencing and let me know exactly what steps would ensue. Follow up was fluid and always faster than I anticipa | Read Full Review
    8/16/2023 12:00:00 AM | Google
  • ★★★★★ joseph guzniczak
    There are closer dealerships and service centers to me, but the drive to Al Serra Grand Blanc is worth it. I can 100% trust them to take care of my Jeep and I. | Read Full Review
    8/16/2023 12:00:00 AM | Google
  • ★★★★★ Patty G
    The staff was friendly and informative They keep me up to date on all my repairs | Read Full Review
    8/16/2023 12:00:00 AM | Google
  • ★★★★★ Tracy Payne
    Team is always courteous and on time for appointment. Car was returned sooner than expected. | Read Full Review
    8/16/2023 12:00:00 AM | Google
  • ★★★★ Aqueelah El Amin
    They always trying to get you out of extra money. And Michele from Al serra Dodge service desk is a Bihhhhhh | Read Full Review
    8/16/2023 12:00:00 AM | Google
  • ★★★★★ Cassandra Gonzales
    Great service as always! | Read Full Review
    8/15/2023 12:00:00 AM | Google
  • ★★★★★ penny boyles
    Quick service and always a good value. | Read Full Review
    8/15/2023 12:00:00 AM | Google
  • ★★★★★ Peter Sardo
    | Read Full Review
    8/15/2023 12:00:00 AM | Google
  • ★★★★★ Shannon McCafferty
    Wonderful service department. Fantastic experience. Whitney is friendly and very personable. Very easy to work with. | Read Full Review
    8/14/2023 12:00:00 AM | Google
  • ★★★★★ Janice Maldonado
    | Read Full Review
    8/14/2023 12:00:00 AM | Google
  • ★★★★ Karen cramer
    | Read Full Review
    8/14/2023 12:00:00 AM | Google
  • ★★★★★ Stephanie Jaynes
    | Read Full Review
    8/14/2023 12:00:00 AM | Google
  • ★★★★★ Donna Eldridge
    Michelle in the service department at Al Serra jeep was awesome! She explained everything to me and kept in contact while my car was being worked on, I think I found my new dealership!! | Read Full Review
    8/13/2023 12:00:00 AM | Google
  • ★★★★★ Lori Hawk
    Fast check-in process, called when vehicle was ready, smooth check-out. | Read Full Review
    8/13/2023 12:00:00 AM | Google
  • ★★★★★ Louis Leavens
    Fantastic service. I was stranded at Out Door Adventures and Fred my service advisor took care of everything to get my Ram fixed and provided a shuttle service to and from the campground. Greatly appreciated again fantastic service. | Read Full Review
    8/12/2023 12:00:00 AM | Google
  • ★★★★★ Tammy Kretsch
    | Read Full Review
    8/12/2023 12:00:00 AM | Google
  • ★★★★★ Rod
    | Read Full Review
    8/12/2023 12:00:00 AM | Google
  • ★★★★ Erick W
    Their customer service was great. The person I worked with, Michelle kept me informed. Overall it took a day longer than I anticipated but their customer service more than made up for it. | Read Full Review
    8/12/2023 12:00:00 AM | Google
  • ★★★★★ Adam H
    Rob Gatchell and Sean M. made the process easy and fun. Thanks Rob! | Read Full Review
    8/10/2023 12:00:00 AM | Google
  • ★★★★★ Larry Gambotto
    Sales guy was laid back and very easy going. Easiest car buying experience. | Read Full Review
    8/10/2023 12:00:00 AM | Google
  • ★★★★★ Brodie truss
    | Read Full Review
    8/10/2023 12:00:00 AM | Google
  • ★★★★★ Leona Smith
    Quick, professional service | Read Full Review
    8/10/2023 12:00:00 AM | Google
  • ★★★★★ Tatianna Stokes
    My experience was very professional. Everything was handled in a timely fashion and I left feeling secure and happy with the purchase of my new vehicle. | Read Full Review
    8/10/2023 12:00:00 AM | Google
  • ★★★★★ xCochise
    Fast and friendly service | Read Full Review
    8/10/2023 12:00:00 AM | Google
  • ★★★★★ Edwin Tuttle
    JJ was awesome. We got an insane deal on a Jeep Renegade and he helped us the whole way. Could not be happier! | Read Full Review
    8/10/2023 12:00:00 AM | Google
  • ★★★★★ Darlene Kay
    | Read Full Review
    8/10/2023 12:00:00 AM | Google
  • ★★★★★ Marli Konkle
    | Read Full Review
    8/10/2023 12:00:00 AM | Google
  • ★★★★★ Jay Park
    Everybody I’ve dealt with there has been very helpful and polite. Way more willing to work with you and much nicer about everything than other dealerships. | Read Full Review
    8/10/2023 12:00:00 AM | Google
  • ★★★★★ Derek Rowlands
    Great and friendly service | Read Full Review
    8/10/2023 12:00:00 AM | Google
  • ★★★★★ Sandy Coykendall
    Good honest service. | Read Full Review
    8/9/2023 12:00:00 AM | Google
  • ★★★★★ Roy Helzerman
    | Read Full Review
    8/9/2023 12:00:00 AM | Google
  • ★★★★★ Don Ludwig
    | Read Full Review
    8/9/2023 12:00:00 AM | Google
  • ★★★★★ Tina L
    Tire was on a flat..the tire insurance that I bought covered it 100% | Read Full Review
    8/9/2023 12:00:00 AM | Google
  • ★★★★ Sarah Itchue
    I’m always happy with the quality of work performed at Al Serra. My only issue is the length of time it took to complete my insurance claim body and mechanical repairs. I don’t know if the 5 weeks it took was also due to parts suppliers and my insurance company, but I suspect so. | Read Full Review
    8/9/2023 12:00:00 AM | Google
  • ★★★★★ Shanita Pace
    Always great customer service | Read Full Review
    8/8/2023 12:00:00 AM | Google
  • ★★★★★ John Tallieu
    | Read Full Review
    8/8/2023 12:00:00 AM | Google
  • ★★★★★ Robert Emick
    Prompt and thorough. | Read Full Review
    8/8/2023 12:00:00 AM | Google
  • ★★★★★ Jill Thompson
    Arrived for the appointment early. They took me in anyway & were quite efficient in changing the oil in less than an hour which I appreciate very much. | Read Full Review
    8/7/2023 12:00:00 AM | Google
  • ★★★★★ Richard Miller
    Had appointment for an oil change. Russell took care of me and got me right in. Went to their waiting area and got a hot chocolate. Next thing I knew, car was done. Been to them before. Price is very reasonable, staff is friendly, and the wait is short. | Read Full Review
    8/7/2023 12:00:00 AM | Google
  • ★★★★★ James Kosak
    The entire process went smooth | Read Full Review
    8/7/2023 12:00:00 AM | Google
  • ★★★★★ Rachel Reznick
    Steve Carnes was a great salesman to work with. He was very helpful, transparent, and patient. He made the process of buying a new Jeep, and trading in my old Jeep stress-free. | Read Full Review
    8/7/2023 12:00:00 AM | Google
  • ★★★★★ Kara Omell
    | Read Full Review
    8/7/2023 12:00:00 AM | Google
  • ★★★★★ Deez Nuts
    | Read Full Review
    8/7/2023 12:00:00 AM | Google
  • ★★★★★ Susan Landon
    Howard was the best service coordinator that I have had at Al Serra. Howard was very helpful and kept me informed with my vehicle. | Read Full Review
    8/5/2023 12:00:00 AM | Google
  • ★★★★★ Rachelle Parra
    They were very informative and Fred let me know what was going on every step of the way while my son's car was having some work done on it. | Read Full Review
    8/5/2023 12:00:00 AM | Google
  • ★★★★★ Gregory Zeffero
    Great experience, friendly service...Jen Odglen was fantastic to work with, highly recommend! | Read Full Review
    8/5/2023 12:00:00 AM | Google
  • ★★★★★ Paul Witek
    Courteous and professional. Doing a good job in this time of constrained supply chains. Kept me informed throughout the entire process. Good job Russell | Read Full Review
    8/5/2023 12:00:00 AM | Google
  • ★★★★★ vicki fowler
    Andreas and the Al Serra Auto group were very helpful, professional and pleasant to work with. | Read Full Review
    8/3/2023 12:00:00 AM | Google
  • ★★★★★ Dave Parsons
    Excellent service on a personal level | Read Full Review
    8/3/2023 12:00:00 AM | Google
  • ★★★★★ Bryon nelson
    Al Serra has been fantastic and dealing with Nick Hittle has been flawless. He was recommended to me and since then I have recommended him to several of My friends. | Read Full Review
    8/3/2023 12:00:00 AM | Google
  • ★★★★★ Sarah Marshall
    Always awesome service! | Read Full Review
    8/3/2023 12:00:00 AM | Google
  • ★★★★★ Larry Pearson
    I like the problem of rides being solved with the free ride service!! | Read Full Review
    8/3/2023 12:00:00 AM | Google
  • ★★★★★ Brett Smith
    I recently purchased a new Ram, and I cannot express how impressed I am with the outstanding service provided by Erik and Josh. From the moment I walked into the dealership, they went above and beyond to ensure I had a seamless and enjoyable experience. Their knowledge and professionalism were evident, and they took the time to under | Read Full Review
    8/3/2023 12:00:00 AM | Google
  • ★★★★★ Jodi Leveille
    | Read Full Review
    8/2/2023 12:00:00 AM | Google
  • ★★★★★ Amir Baz
    I worked with Trey Edwards! Received phenomenal customer service. He helped explain every step of the process and got me into my new Grand Cherokee. No complaints from the amazing experience I had over at Al Serra! | Read Full Review
    8/2/2023 12:00:00 AM | Google
  • ★★★★★ Luke Kammer
    | Read Full Review
    8/2/2023 12:00:00 AM | Google
  • ★★★★★ Harley Petit
    Andreas was great to work with; I was in a rush to get a new vehicle before my summer vacation, but I also wanted to make an informed decision. Andreas provided on both fronts. | Read Full Review
    8/2/2023 12:00:00 AM | Google
  • ★★★★★ Alex D
    I originally went to just go look at cars, and I left with a car I fell in love with after only the test drive. Jason Fleury and John Peera were so awesome and helpful in getting the car in my own hands! Will be purchasing from them again in the future! | Read Full Review
    8/2/2023 12:00:00 AM | Google
  • ★★★★★ Robert Vieu
    Great experience and service.. CRIS DID A GREAT JOB AND WE LOOK FORWARD TO WORKING WIYH HIM AGAIN! | Read Full Review
    8/2/2023 12:00:00 AM | Google
  • ★★★★ Linda
    Good service and helpful staff | Read Full Review
    8/2/2023 12:00:00 AM | Google
  • ★★★★ greg reinke
    If I could give zero stars I would. Made an appointment two weeks prior to the day to have recall work done. Keep in mind when I made the appointment I confirmed they had all the parts needed to complete the repair. Drop the truck off the night before the appointment so there would be no chance of missing the 7:00 AM appointment time | Read Full Review
    8/2/2023 12:00:00 AM | Google
  • ★★★★★ Pierre pierre
    I bought my mew jeep off of Erik faulkner at al serra and he was absolutely lovely and very knowledgeable with everything! it was the easiest time I have ever had buying a vehicle. im not going to anyone but him for a new car. i highly recommend Erik! | Read Full Review
    8/1/2023 12:00:00 AM | Google
  • ★★★★★ Rebecca Maxon
    Fred has been wonderful and was in constant communication with me while my Jeep was with them for repairs. Although they took longer than expected I was updated every step of the way with honest communication! | Read Full Review
    8/1/2023 12:00:00 AM | Google
  • ★★★★★ Laura Penrod
    I Have been more than Happy with Buying vehicles With AL Serra The Service is Good and the Choices you have when choosing a new car are Endless. Than There's The prices They almost always have a Better deal than Any Other dealer I've looked at. I will always Buy From AL Serra. | Read Full Review
    8/1/2023 12:00:00 AM | Google
  • ★★★★★ Whitney DiCosola
    Always fast and efficient! Same tech that helped me a couple months ago with the same problem (nail in same tire they previously replaced). Michele remember who I was and even what protection plans I had! Didn’t pay a dime out of pocket and I drove off the lot in less than an hour and a half with my truck back to pristine condition! | Read Full Review
    8/1/2023 12:00:00 AM | Google
  • ★★★★★ MICHAEL HORN
    Will always buy my parts and vehicles from Al Serra! The easiest place to do business with. All staff is friendly and helpful. | Read Full Review
    8/1/2023 12:00:00 AM | Google
  • ★★★★★ Taha Qaraqe
    Steve Carnes is a smart and compassionate agent. He goes extra mile to get you the best deal. He walked us through the deal that profoundly helped us make our final decision. Kudos to him! | Read Full Review
    7/29/2023 12:00:00 AM | Google
  • ★★★★★ Dave Lauinger
    Timely service and great communication | Read Full Review
    7/29/2023 12:00:00 AM | Google
  • ★★★★ Kelly Yuhos
    I made an appointment for my brakes and oil change. I waited 2 weeks, arrived for my appointment and was told that brakes would be 2 days. The excuse given was that it took a special tech to take precise measurements ! I guess women are all presumed stupid when it comes to vehicle repairs. | Read Full Review
    7/29/2023 12:00:00 AM | Google
  • ★★★★★ Kevin Golochowicz
    | Read Full Review
    7/28/2023 12:00:00 AM | Google
  • ★★★★★ Alex Longe
    Al Serra select used vehicle sales and greeting staff were fabulous to deal with. Kudos to Scott Garretson for his professional manner and accomodations. Christina at courtesy desk was uplifting and both made the experience wonderful! Thank you so much?? | Read Full Review
    7/28/2023 12:00:00 AM | Google
  • ★★★★★ PheTill Reid
    As always Whitney was awesome. I couldn’t bring my truck in because of work so my mom brought it in for me and Whitney made her feel just as important as she always makes me feel. Thank you again Whitney for taking care of my truck and my mama lol. | Read Full Review
    7/28/2023 12:00:00 AM | Google
  • ★★★★★ Mike Newman
    | Read Full Review
    7/28/2023 12:00:00 AM | Google
  • ★★★★★ James Linton
    Thanks Nick and Cole!!!! Great attention to detail and service, very much appreciated :) | Read Full Review
    7/27/2023 12:00:00 AM | Google
  • ★★★★★ Granite Tirjan
    | Read Full Review
    7/27/2023 12:00:00 AM | Google
  • ★★★★ L Phillips
    Horrible service! The primary reason our 2021 Durango was taken in was for starter issue. The service department said it was taken care of. The second time I tried to start the vehicle it made the same noise and wouldn't turn over and has happened several times since. They took over a week to change brakes, rotors, and to supposedly | Read Full Review
    7/27/2023 12:00:00 AM | Google
  • ★★★★★ Roxanne Starr
    Adam Garceau is a wonderful sales associate! He handled my purchase with 5 stars 4Sure! Highly recommend! Al Serra takes care of their customers | Read Full Review
    7/26/2023 12:00:00 AM | Google
  • ★★★★★ Kyla Duplanty
    | Read Full Review
    7/26/2023 12:00:00 AM | Google
  • ★★★★★ Dawn Hockin
    | Read Full Review
    7/26/2023 12:00:00 AM | Google
  • ★★★★★ Charles Sharp
    I have been going here for 5 years without any issues. I'm able to get a ride when needed. Able to wait for my car for basic maintenance stuff. Customer service is always great. When calling service, will get a person on the line and if the person is unavailable, they will give me a call back in a reasonable time frame. Finally, sche | Read Full Review
    7/26/2023 12:00:00 AM | Google
  • ★★★★★ Natalie Snyder
    | Read Full Review
    7/26/2023 12:00:00 AM | Google
  • ★★★★★ Sunny Cantrell
    Good experience | Read Full Review
    7/26/2023 12:00:00 AM | Google
  • ★★★★★ Mersheal Phillips
    Thanks Andreas | Read Full Review
    7/26/2023 12:00:00 AM | Google
  • ★★★★★ Chy M.W
    | Read Full Review
    7/26/2023 12:00:00 AM | Google
  • ★★★★★ sandra Parzynski
    Fast and great work done by the service technicians. Fred was very friendly and took care of my car needs. This was my first time at this dealership, and I was very satisfied. | Read Full Review
    7/26/2023 12:00:00 AM | Google
  • ★★★★ Angela Beasinger
    Quick and efficient | Read Full Review
    7/26/2023 12:00:00 AM | Google
  • ★★★★ Kelly Ovington
    Service department was great, thanks to Michelle for working with me on my Ram Truck Still waiting on parts but she had me in and out. | Read Full Review
    7/26/2023 12:00:00 AM | Google
  • ★★★★★ Heather Grzymkowski
    Easy and very reasonably priced oil changes. | Read Full Review
    7/24/2023 12:00:00 AM | Google
  • ★★★★★ Olivia Gates
    | Read Full Review
    7/23/2023 12:00:00 AM | Google
  • ★★★★★ syreeta johnson
    | Read Full Review
    7/23/2023 12:00:00 AM | Google
  • ★★★★★ Andrew Puckett
    Worked with Cameron, made the process easy! | Read Full Review
    7/23/2023 12:00:00 AM | Google
  • ★★★★★ Maddison Lange
    | Read Full Review
    7/23/2023 12:00:00 AM | Google
  • ★★★★ Mary Schaeffer
    Took my car in on a Tuesday and they didn’t even look at it til Friday afternoon ! 3 days of wasted time they could care less excuse after excuse ! Why make an appointment if your car is going to just sit for 3 days will never use Al Serra for service or anything again ! | Read Full Review
    7/23/2023 12:00:00 AM | Google
  • ★★★★ Nate Groppoli
    This place is a joke! Charged me to look at my car, I’m not there employees BOSS! They didn’t even fix the issue, you wanted a review you got one. Screw off !! | Read Full Review
    7/23/2023 12:00:00 AM | Google
  • ★★★★ Tiffany Shier
    Service is always great to work with I have no issues with them ever. Kind, pleasant to speak with and always communicating. 5 Stars always! As for the people who answer the phone, while I realize that’s not all they do, they could be a little bit more polite to speak too. Maybe as if they enjoy the fact that they have a job and not | Read Full Review
    7/21/2023 12:00:00 AM | Google
  • ★★★★★ Will Mann
    When making an appointment make sure that you don’t expect your vehicle to be looked at the day you made the appointment. It may take them a few days just for them to determine what’s wrong with the vehicle as they may not look at it for a couple of days. | Read Full Review
    7/21/2023 12:00:00 AM | Google
  • ★★★★★ Kim Fisher
    | Read Full Review
    7/21/2023 12:00:00 AM | Google
  • ★★★★★ Nate Walton
    Fred W service advisor was great. My truck was in for over 3 weeks (no fault of Al Serra) and he did a great job of keeping me informed where we were in the repair process. | Read Full Review
    7/20/2023 12:00:00 AM | Google
  • ★★★★★ Barry Kideckel
    Michele Vaughan made sure that my vehicle was checked out and fixed by the next morning. She also helped me get a rental from Enterprize that day even though the rental company said at first that nothing was available. Thank Michele. | Read Full Review
    7/20/2023 12:00:00 AM | Google
  • ★★★★★ Patrick Elliott
    | Read Full Review
    7/20/2023 12:00:00 AM | Google
  • ★★★★ Cornisha Doss
    They got one star cause I got a brand new Jeep 2022 and they fix it 2months ago it still has the devil shake and I only had it for a 1yr and a half | Read Full Review
    7/20/2023 12:00:00 AM | Google
  • ★★★★★ Tearon Jamieson
    It was extremely pleasant working with Whitney, she was top notch and professional when it came to helping me out with my ram. Communicated with me many times throughout my experience while my ram was in for service, which I definitely appreciated. Thanks again Whitney! | Read Full Review
    7/18/2023 12:00:00 AM | Google
  • ★★★★★ Mariah Leach
    | Read Full Review
    7/18/2023 12:00:00 AM | Google
  • ★★★★★ Steve G
    Russell was great!!! Communication and promptness were outstanding car was done exacrly when he said it was going to be | Read Full Review
    7/18/2023 12:00:00 AM | Google
  • ★★★★★ Chandler
    Found something wrong with the oil filter and since they did my last oil change they took care of it for me free of charge. Very pleased | Read Full Review
    7/18/2023 12:00:00 AM | Google
  • ★★★★★ Kevin Fox
    Andreas Engstrom our salesman did a great job. I would say ask for this gentleman if you walk into the showroom. | Read Full Review
    7/18/2023 12:00:00 AM | Google
  • ★★★★★ David Duffy
    Howard Taylor in the Chrysler/Dodge facility has been my family’s service advisor for several years. He is highly valued by us in that role, always responsive to our needs and questions. He conveys a sincere, personal interest in seeing to it that we are satisfied…and we always are. His advice is trustworthy and accurate. He is d | Read Full Review
    7/18/2023 12:00:00 AM | Google
  • ★★★★★ Debi Carver
    I always have great service at Al Serra Chrysler Dodge Jeep! Thanks Howard! | Read Full Review
    7/17/2023 12:00:00 AM | Google
  • ★★★★★ Cheryl Mathe
    Our salesman Drew is wonderful to work with. Very knowledgeable about the Chrysler vehicles. And great at keeping us informed and answering any questions we had. Thanks Drew. | Read Full Review
    7/17/2023 12:00:00 AM | Google
  • ★★★★★ Richard C Patchett
    Fast service Great service advisor I was told that my truck would not be ready until the late afternoon or the next day They called with in 3 hours your truck is ready thank you | Read Full Review
    7/17/2023 12:00:00 AM | Google
  • ★★★★★ LuckyDave29
    Andrew Zavatsky was quick and courteous! No three or more hour haggling and headaches. The Al Serra team has treated me well in the past too. | Read Full Review
    7/17/2023 12:00:00 AM | Google
  • ★★★★ Kevin Heathcott
    | Read Full Review
    7/17/2023 12:00:00 AM | Google
  • ★★★★★ Jeffery Carr
    | Read Full Review
    7/16/2023 12:00:00 AM | Google
  • ★★★★★ Charlie Douglass
    | Read Full Review
    7/16/2023 12:00:00 AM | Google
  • ★★★★★ Brandy Fuhr
    Howard did a great job communicating what was going on with my car while being serviced. He explained the process and was very knowledgeable in the repair and warranty process. | Read Full Review
    7/15/2023 12:00:00 AM | Google
  • ★★★★★ Mary Smith
    Fred was Great!! And we're thankful we were taken care of! | Read Full Review
    7/15/2023 12:00:00 AM | Google
  • ★★★★★ Thomas monk
    My service advisor Howard is very knowledgeable about the business and was very helpful in submitting a claim under warranty. Overall great job “thanks” | Read Full Review
    7/15/2023 12:00:00 AM | Google
  • ★★★★★ Ganja Girl
    Michelle in service was absolutely amazing! The dealership got my car in and out very quickly and did a great job | Read Full Review
    7/15/2023 12:00:00 AM | Google
  • ★★★★★ Melissa Kilbourn
    | Read Full Review
    7/15/2023 12:00:00 AM | Google
  • ★★★★★ Lisa Winkel
    | Read Full Review
    7/15/2023 12:00:00 AM | Google
  • ★★★★ HR
    If i could give zero stars, I would. Avoid purchasing a vehicle or using their service department! Go to Shea or Hank Graff in Durand - you will receive top notch service! | Read Full Review
    7/15/2023 12:00:00 AM | Google
  • ★★★★ Mathew Brown
    I was disappointed in their service. I had a set appointment for over a week in advance and my vehicle was not looked at for over 24 hours. I was told that was their process. While I understand it may take time to fix the issue, my expectation was that they would diagnose the vehicle the day I was scheduled to bring it in. When I | Read Full Review
    7/15/2023 12:00:00 AM | Google
  • ★★★★★ Tiffany Godboldo
    | Read Full Review
    7/13/2023 12:00:00 AM | Google
  • ★★★★★ Ron Helms
    | Read Full Review
    7/12/2023 12:00:00 AM | Google
  • ★★★★★ Lativa Simpkins
    She was great, very friendly she was training & he was so so pleasant with a fresh new smile. She explained my services for the day, although I asked for a car wash when I scheduled online, which she clarified, but it was not completed. I know she doesn't do the actual services, so I would not let that affect her rating. | Read Full Review
    7/12/2023 12:00:00 AM | Google
  • ★★★★★ Gavin Mackie
    | Read Full Review
    7/12/2023 12:00:00 AM | Google
  • ★★★★★ Lauren
    Nick was super helpful and very nice. The process of putting down payment was so easy! Thank you so much for helping me! | Read Full Review
    7/12/2023 12:00:00 AM | Google
  • ★★★★★ Dylan Jenkins
    | Read Full Review
    7/12/2023 12:00:00 AM | Google
  • ★★★★★ Kody Clark
    | Read Full Review
    7/12/2023 12:00:00 AM | Google
  • ★★★★★ Leonard Robare
    | Read Full Review
    7/12/2023 12:00:00 AM | Google
  • ★★★★★ Roy Ulmer
    Great service. They kept me up to date on status of repair, and were able to find the needed part at another location and get it installed. | Read Full Review
    7/12/2023 12:00:00 AM | Google
  • ★★★★★ Roy Yax
    We have a Chrysler 300 that was not delivering a/c air to passenger side. Michelle was great, very helpful, always in contact with us concerning the problems encountered and service time. Unfortunately we had to return the vehicle because we then had no air, after the service. We were then waiting only one more day for complete se | Read Full Review
    7/12/2023 12:00:00 AM | Google
  • ★★★★★ Laura Newman
    | Read Full Review
    7/11/2023 12:00:00 AM | Google
  • ★★★★★ Traci Mathews
    Cole, the Service Manager, and Breanna were great. I had an emergency with my car on Saturday. They were able to get me in and out within two hours. Great dealership with great people. | Read Full Review
    7/10/2023 12:00:00 AM | Google
  • ★★★★★ Neal ringstaff
    | Read Full Review
    7/10/2023 12:00:00 AM | Google
  • ★★★★★ Rick Knight
    Fantastic service after a very long wait. I was given an appointment for service. When I make an appointment I expect to be seen at that appointment. Al Serra made my appointment for my car to set in there parking lot for a week. Then after speaking with the service manager. My car was looked at and I was updated pretty regularly. T | Read Full Review
    7/10/2023 12:00:00 AM | Google
  • ★★★★★ Susan Theakston
    I've always worked with Fred Wallace, and the bar is set high...today I worked with someone else who didn't measure up... | Read Full Review
    7/10/2023 12:00:00 AM | Google
  • ★★★★★ McKenzie Starkey
    If you go here, ask for Colin! He’s the best. Very calm and patient when purchasing your vehicle. He makes sure that you find one that is the right fit for you! | Read Full Review
    7/8/2023 12:00:00 AM | Google
  • ★★★★★ Jason Moore
    Took care of everything and did the right thing for the client. Very helpful! | Read Full Review
    7/7/2023 12:00:00 AM | Google
  • ★★★★★ Cedric Kennedy
    Kind, fast and professional. Thank you! | Read Full Review
    7/7/2023 12:00:00 AM | Google
  • ★★★★★ JEFFERY D RUFFIN
    Prompt and friendly service. | Read Full Review
    7/7/2023 12:00:00 AM | Google
  • ★★★★★ Kathy Stebbins
    Got in on time. Finished in timely manner. Very happy. | Read Full Review
    7/7/2023 12:00:00 AM | Google
  • ★★★★★ carol Larson
    | Read Full Review
    7/7/2023 12:00:00 AM | Google
  • ★★★★★ Kelly Schultz
    | Read Full Review
    7/7/2023 12:00:00 AM | Google
  • ★★★★★ Mark Salsgiver
    The service Tech Fred Wallace, I worked with did a excellent job. Completed the work as promised. I would recommend Al serra to other potential customers. | Read Full Review
    7/6/2023 12:00:00 AM | Google
  • ★★★★★ Carly Molchan
    Wonderful service! I dropped my car off in the morning, it was diagnosed and fixed by late afternoon. Very friendly and to the point staff. | Read Full Review
    7/6/2023 12:00:00 AM | Google
  • ★★★★★ jeff nemets
    I recently purchased a 2023 Dodge Ram truck and I could not be happier with it. My experience with my sales consultant Trey was excellent. I never felt pressured or uncomfortable. He explained everything thoroughly and in a manner I could easily understand. | Read Full Review
    7/6/2023 12:00:00 AM | Google
  • ★★★★★ Chris Morgan
    Friendly, prompt and service done in timely manner. | Read Full Review
    7/6/2023 12:00:00 AM | Google
  • ★★★★ Carol Long
    Programming a new key fob. The girl I dealt with was very nice and efficient. I was there a long time (2 hrs) because the program wouldn’t take and then lunch hour came. The new key fob now works good. | Read Full Review
    7/6/2023 12:00:00 AM | Google
  • ★★★★ Margarita Riley
    Had. A appointment for 1 my son took time off work he got there they told him a hour to a hour n 20 mins that makes no sense say that when we make the appointments n give people the option to make arrangements to b there that long ??????? | Read Full Review
    7/6/2023 12:00:00 AM | Google
  • ★★★★★ Ben Arthur
    Have bought last 2 cars from them. Getting ready to purchase a third. Friendly staff and great service. | Read Full Review
    7/5/2023 12:00:00 AM | Google
  • ★★★★★ Peter Ward
    See Steve Edwards. Excellent service, friendly, took his time and listened to what we were looking for. Highly recommend Al Serra when buying a car. | Read Full Review
    7/5/2023 12:00:00 AM | Google
  • ★★★★★ Amy Marshall
    Fred @ Jeep service was very kind and professional. Quick, reliable service. | Read Full Review
    7/5/2023 12:00:00 AM | Google
  • ★★★★★ Lovely me
    My overall Satisfaction was Great! My sales Rep was Tasha! She was always pleasant and patient! So far I love my Dodge Journey! Thanks Al Serra! | Read Full Review
    7/3/2023 12:00:00 AM | Google
  • ★★★★★ Courtney Morrison
    Toby McLean was awesome thanks for the help bossman???? | Read Full Review
    7/3/2023 12:00:00 AM | Google
  • ★★★★★ THOMAS BINASIO
    | Read Full Review
    7/2/2023 12:00:00 AM | Google
  • ★★★★★ Veronica Davis
    Need a vehicle contact Trey he's great! | Read Full Review
    7/2/2023 12:00:00 AM | Google
  • ★★★★ Steven Bowie
    Horrible experience my truck is broke on the side of the road right after I picked it up | Read Full Review
    7/2/2023 12:00:00 AM | Google
  • ★★★★★ Gail Davis
    The salesman was great but another bad experience there made me realize I would never buy another auto there. | Read Full Review
    7/1/2023 12:00:00 AM | Google
  • ★★★★ Addam Pushman
    Set an appointment for a transmission leak on a Thursday 10am. Called later that day for a status. Was informed that my vehicle wouldn’t be looked at until later next week which after that another appointment was needed to fix my problem. Took my vehicle to another location the next day (Friday) where my problem was resolved that | Read Full Review
    7/1/2023 12:00:00 AM | Google
  • ★★★★★ Justine Hart
    Great service as usual | Read Full Review
    6/30/2023 12:00:00 AM | Google
  • ★★★★★ Justin Alan
    Did great on the dents and detailing of the carpets and Andy and mike were very helpful | Read Full Review
    6/30/2023 12:00:00 AM | Google
  • ★★★★★ Brandon Ehrmantraut
    Loved the whole experience! Brooke was the BEST! | Read Full Review
    6/30/2023 12:00:00 AM | Google
  • ★★★★★ Jodi Gutzeit
    I had a really good experience. It was quick and easy. Adam was great. | Read Full Review
    6/30/2023 12:00:00 AM | Google
  • ★★★★ Judith Grillo
    We had a 9 AM appointment on Wednesday morning, the car was not looked at until Thursday around 2 PM, they finally finished and I was able to pick up my car on Friday. When I finally picked it up my Jeep cup holder was missing, I told the technician and he wasn't at all concerned. Very disappointed in the service department. | Read Full Review
    6/30/2023 12:00:00 AM | Google
  • ★★★★★ Thomas Ford
    Took my jeep in for warranty work and it drives like it's brand new. Howard was great and was always giving me updates on the progress of the job being done. Definitely my go to place for any thing jeep. | Read Full Review
    6/29/2023 12:00:00 AM | Google
  • ★★★★★ Rod “RottenRod” Carlisle
    No lies no hidden fees just straight up business they got me for going back | Read Full Review
    6/29/2023 12:00:00 AM | Google
  • ★★★★★ Ned Gibson
    Easy getting an appointment. Good service, clean environment. | Read Full Review
    6/29/2023 12:00:00 AM | Google
  • ★★★★★ Brenda Davis
    Great service from beginning to end....... | Read Full Review
    6/29/2023 12:00:00 AM | Google
  • ★★★★★ Mark Yost
    Andreas was great. Good communication and worked diligently to make the process as simple as possible. Would definitely recommend him if you in the market for a CDJR product. | Read Full Review
    6/29/2023 12:00:00 AM | Google
  • ★★★★★ Savannah Strong
    Steve was very helpful and very nice to work with. He wasn't pushy and let us browse the cars and take our time. | Read Full Review
    6/29/2023 12:00:00 AM | Google
  • ★★★★★ Leann Andres
    | Read Full Review
    6/29/2023 12:00:00 AM | Google
  • ★★★★ t s
    Took my vehicle there for a service oil change with a coupon that was sent to me by Mopar, lady immediately said in a snotty tone and voice "well don't honor that coupon here this is what we offer" which was almost twice as much as what the coupon was, and I said I called up here and somebody that set up me an appointment said that y | Read Full Review
    6/29/2023 12:00:00 AM | Google
  • ★★★★ Lolita Ferrell
    Every tine I bring my vehicle in when I get ot back something else is wrong with it. I will never purchase a vehicle from this dealership again. | Read Full Review
    6/29/2023 12:00:00 AM | Google
  • ★★★★★ Justin donaldson
    | Read Full Review
    6/28/2023 12:00:00 AM | Google
  • ★★★★★ Laura Sorensen
    Fast, convenient and speedy service. Thank You! | Read Full Review
    6/28/2023 12:00:00 AM | Google
  • ★★★★★ Seth Abbey
    Extremely nice, courteous, helpful, professional. My truck left the shop feeling and sounding great. Obviously, the price tag that accompanies the previously mentioned makes me want to rate 2 stars, but the money in exchange for great service and a safe vehicle is an acceptable trade off. | Read Full Review
    6/28/2023 12:00:00 AM | Google
  • ★★★★★ brandon craig
    | Read Full Review
    6/28/2023 12:00:00 AM | Google
  • ★★★★★ Mark DeVoss
    Michele was every helpful, a real professional service advisor. Kept a line of communication open to me on my vechicals progress and completed my every request in the time frame required. An excellent job Michele. Thank you so much. | Read Full Review
    6/28/2023 12:00:00 AM | Google
  • ★★★★★ Teri Ward
    | Read Full Review
    6/28/2023 12:00:00 AM | Google
  • ★★★★ Wade Ashby
    | Read Full Review
    6/28/2023 12:00:00 AM | Google
  • ★★★★★ Peggy Van Eckoute
    Was told had to leave car over night was Not planning on that and then got a call 1 and half hours later it was ready. Over a 20 minute drive. Mechanics had the radio all messed up and they were told tire pressure alert comes on told me nothing wrong - when I got in car it immediately flashed on . My first bad experience at Al Serra. | Read Full Review
    6/28/2023 12:00:00 AM | Google
  • ★★★★ D YE
    Had truck two day and don't fix for a simple front turn light | Read Full Review
    6/28/2023 12:00:00 AM | Google
  • ★★★★★ David Mortellaro
    Service was done promptly and check in/check out was quite efficient. They got me out 30 mins quicker than the estimated wait time. | Read Full Review
    6/27/2023 12:00:00 AM | Google
  • ★★★★★ Lynn Stultz
    My service advisor Fred took the time to explain the issue with my car. The repair was done and my vehicle no longer makes the noise. | Read Full Review
    6/27/2023 12:00:00 AM | Google
  • ★★★★★ JT Teringo
    Great service, always helpful | Read Full Review
    6/27/2023 12:00:00 AM | Google
  • ★★★★★ Richard Prueter
    Whitney was rude in the service department. They ripped me off of my warranty which has rental car coverage. I waited weeks to get in with the assurance My car would be taken care of the day I brought it in only to find out from Whitney I'd have to wait 5 days and later found out they weren't going to cover my rental car for that tim | Read Full Review
    6/27/2023 12:00:00 AM | Google
  • ★★★★★ Marissa Taylor
    I had THE best car buying experience with Jj Chatmon. It was the most simple and smooth car buying experience I’ve ever had. And I walked out driving home in my dream car. Couldn’t ask for a better salesperson. | Read Full Review
    6/26/2023 12:00:00 AM | Google
  • ★★★★★ John Troyer
    We took our 2028 Ford Expedition in with 56k miles and traded on a 2017 Chrysler pacifica with 118k miles I was hoping for a little more on our trade in but everything went good Andreas Engstrom was and excellent guy to deal with very clean place ?? | Read Full Review
    6/26/2023 12:00:00 AM | Google
  • ★★★★★ Craig Newberry
    Nick Hittle was my salesman, again for the 4th vehicle I think. Why do I keep going back? Nick is a true professional. He is courteous and polite. He is VERY knowledgeable about the many different vehicles Al Serra sells and works hard to find what you are seeking. | Read Full Review
    6/26/2023 12:00:00 AM | Google
  • ★★★★★ Candace Ball
    | Read Full Review
    6/26/2023 12:00:00 AM | Google
  • ★★★★★ Paul Oglenski
    Good quick service | Read Full Review
    6/26/2023 12:00:00 AM | Google
  • ★★★★★ Kay Praise
    Deon showed us Great customer service, attentive, knowledgeable and I really appreciate his willingness to serve. Kay | Read Full Review
    6/26/2023 12:00:00 AM | Google
  • ★★★★★ Chris Tremain
    Make an appointment, show up on time and told your appointment gets you in a 3 day que before a technician will look at it. | Read Full Review
    6/26/2023 12:00:00 AM | Google
  • ★★★★★ Brooke Erickson
    | Read Full Review
    6/24/2023 12:00:00 AM | Google
  • ★★★★★ Sarah Nestuck
    Had a great experience with getting my daughter’s car problems resolved after having issues at another dealership. Russell was great! He kept me informed every time there was a change in the car’s status. Mike in sales took care of us too. I definitely recommend Al Serra! | Read Full Review
    6/24/2023 12:00:00 AM | Google
  • ★★★★★ Dionne Minner
    I’ve always had Great experience with the Chrysler/Jeep team. The service representatives are always professional with great follow up on the status of my vehicle. | Read Full Review
    6/24/2023 12:00:00 AM | Google
  • ★★★★★ Beth Fishman
    Quite possibly the best vehicle purchase experience ever! Anquan and Doug were amazing and exceeded my expectations. Thank you both!! | Read Full Review
    6/24/2023 12:00:00 AM | Google
  • ★★★★★ Larry Allswede
    It was fantastic! It always is! She does a great job with the process every time. | Read Full Review
    6/24/2023 12:00:00 AM | Google
  • ★★★★★ Tammy Yount
    Rotated tires but did not balance them. Needless to say driving is not fun at the moment | Read Full Review
    6/24/2023 12:00:00 AM | Google
  • ★★★★★ Jeremy Covieo
    Great Quick oil change service | Read Full Review
    6/22/2023 12:00:00 AM | Google
  • ★★★★★ Rolls Royce
    | Read Full Review
    6/22/2023 12:00:00 AM | Google
  • ★★★★ Henry McNally
    Make an appointment for our new Jeep to have the hatchback repaired, which didn’t work from the start, was told that they wouldn’t give us a car until they diagnosed it. What I don’t understand is why I made an appointment and it took two days for them to diagnose it, and I had to go without a car only for them to give me the car bac | Read Full Review
    6/22/2023 12:00:00 AM | Google
  • ★★★★★ Louis Joe Kalman
    Johnny Shumpert, was very courteous and made sure we were well informed on our purchase. | Read Full Review
    6/21/2023 12:00:00 AM | Google
  • ★★★★★ Chance Xiong
    | Read Full Review
    6/21/2023 12:00:00 AM | Google
  • ★★★★★ Daniel Urssing
    Ryan Fohey has been awesome to work with. He has sent me trucks, and assuming that the one checks out with my mechanic, I will be going home with a new to me truck on Saturday. I appreciate all the help that they have provided me. | Read Full Review
    6/21/2023 12:00:00 AM | Google
  • ★★★★★ Ronda Call
    | Read Full Review
    6/21/2023 12:00:00 AM | Google
  • ★★★★★ Jeff Arnold
    I called an made appointment two week ago for today 6/22/2023. I get there she tells me they won't look at my truck until two days from now. I ask about my car warranty can I get a loaner. She said they won't pay for it until we look at it. This is crazy that's why I book the appointment. So I told her I had appointment for next Thur | Read Full Review
    6/21/2023 12:00:00 AM | Google
  • ★★★★★ Susan Pbell
    Ms. Michele Vaughn was very professional , productive and efficient. I particularly felt she was very engaging in when dealing with me on the phone, text and in person. She is a great so asset to your company. Thank you.. | Read Full Review
    6/20/2023 12:00:00 AM | Google
  • ★★★★ imtherealshon
    It took way too long!!! 2 hrs for an oil change… they won’t see me again | Read Full Review
    6/20/2023 12:00:00 AM | Google
  • ★★★★★ Jarod Dempsey
    | Read Full Review
    6/19/2023 12:00:00 AM | Google
  • ★★★★★ Renee Waite
    | Read Full Review
    6/19/2023 12:00:00 AM | Google
  • ★★★★★ Emily Elrich
    Gary is the best to buy cars from, he was great! | Read Full Review
    6/19/2023 12:00:00 AM | Google
  • ★★★★ Marcus Mccan
    Very unprofessional... I paid my dues for the diagnosis of my car... But yet I. Still it's causing the same problem so I guess I paid you guys 600+ for nothing cause I didn't even make it 2 miles and had the same problem..very disappointed. Cause I paid what I owe and Im still carless.. | Read Full Review
    6/19/2023 12:00:00 AM | Google
  • ★★★★ RAYVON JOHNSON
    My car was kept longer than the time given to me. Howard first explained it to me that my car would be looked and then I’ll be receiving a text message to return to shop and I’ll be told rather it need to be serviced or not and if it did need to be service it’ll probably take 24-48 hours to be fixed. When I asked could I bring it bac | Read Full Review
    6/19/2023 12:00:00 AM | Google
  • ★★★★★ Scott Chase
    | Read Full Review
    6/18/2023 12:00:00 AM | Google
  • ★★★★★ Shauna Glodich
    Go here and ask for Adam! He went above and beyond to get us what we wanted and did everything he could to give us a great deal. He was never pushy, but gave us all the necessary details and options. He made it all so easy. Best car buying experience! Thank you, Adam! | Read Full Review
    6/18/2023 12:00:00 AM | Google
  • ★★★★ Scott Roberson
    | Read Full Review
    6/18/2023 12:00:00 AM | Google
  • ★★★★★ Joanne Robinson
    | Read Full Review
    6/17/2023 12:00:00 AM | Google
  • ★★★★★ chris willette
    Great service again from Mike and Amanda at Al Serra body shop. Great having this place so close to home. | Read Full Review
    6/17/2023 12:00:00 AM | Google
  • ★★★★★ Howard T
    | Read Full Review
    6/17/2023 12:00:00 AM | Google
  • ★★★★ Lionel Keener
    Serviced on 06.17.23. Got my vehicle back with a cracked windshield which it did not have when I brought it in. Very disappointed because I trusted them. | Read Full Review
    6/17/2023 12:00:00 AM | Google
  • ★★★★★ Emily Elrich
    Gray is the best to buy cars from, he was great! | Read Full Review
    6/16/2023 12:00:00 AM | Google
  • ★★★★★ Carter Midkiff
    Bottom line pricing, very friendly staff. | Read Full Review
    6/16/2023 12:00:00 AM | Google
  • ★★★★★ Eyad Kandalaft
    Great service, work done in a timely manner so I was in and out quick | Read Full Review
    6/16/2023 12:00:00 AM | Google
  • ★★★★★ Trent Bedard
    Great | Read Full Review
    6/16/2023 12:00:00 AM | Google
  • ★★★★★ Darrell Woodard
    Quick, efficient and professional service. Clear and concise explanation of recommended maintenance and related costs. Very satisfied with both the service and the personnel. Feel that my vehicle is in good hands now and in the future. | Read Full Review
    6/16/2023 12:00:00 AM | Google
  • ★★★★★ Roxanne Sitko
    Love the Jeep Cherokee we got from Al Serra! Thank you Gary LaMay!! | Read Full Review
    6/16/2023 12:00:00 AM | Google
  • ★★★★★ N&T Shaver
    | Read Full Review
    6/16/2023 12:00:00 AM | Google
  • ★★★★★ Hayden Doan
    Russel was very courteous and helpful with my questions. Thank you! | Read Full Review
    6/14/2023 12:00:00 AM | Google
  • ★★★★★ Valerie Darnell
    Deon was great! He Kept me informed about what was gong on with my jeep not a long wait for service either | Read Full Review
    6/14/2023 12:00:00 AM | Google
  • ★★★★★ Anne T
    | Read Full Review
    6/14/2023 12:00:00 AM | Google
  • ★★★★★ karen hammond
    It was a pleasure | Read Full Review
    6/13/2023 12:00:00 AM | Google
  • ★★★★★ justin shannon
    | Read Full Review
    6/12/2023 12:00:00 AM | Google
  • ★★★★★ Capt Mike
    Erik was very professional, answered all my myriad questions, and kept me updated on the maintenance/recall items that were being performed on my vehicle. I would highly recommend Erik to anyone I knew who was considering purchasing a vehicle at Al Serra. | Read Full Review
    6/12/2023 12:00:00 AM | Google
  • ★★★★★ Dan Myers
    Hudy Handy is the best salesman- makes it fun and easy to buy a car - 5 stars - A ++++++ !!!!! | Read Full Review
    6/12/2023 12:00:00 AM | Google
  • ★★★★★ Spencer Keeton
    Amazing service! Nateya was very nice, quick & helpful! This dealership isn’t annoyingly pushy like you’d expect from a car dealership. Everyone there is really nice, personable, and ready to help! Great place for my first car purchase! | Read Full Review
    6/12/2023 12:00:00 AM | Google
  • ★★★★ Joseph McCarthy
    Zero stars. My vehicle was not fixed when I picked it up. My point of contact at Al Serra wishes to argue that it was working properly when I drove it off the lot. Now, he is refusing to pay for a loaner car when I have no other vehicle to use. Was without a vehicle all last week trusting they were doing their job. So unhappy and per | Read Full Review
    6/12/2023 12:00:00 AM | Google
  • ★★★★★ Kimberly Mauricio
    | Read Full Review
    6/11/2023 12:00:00 AM | Google
  • ★★★★★ Mary Peterman
    Provided the service requested with no issues. Cars serviced at Al Serra for many years and they always provide great workmanship, appts for service, knowledgeable staff that make it all fast & easy while being kind & professional. Highly Recommend. | Read Full Review
    6/10/2023 12:00:00 AM | Google
  • ★★★★★ Ricardo Brown
    excellent service as always | Read Full Review
    6/10/2023 12:00:00 AM | Google
  • ★★★★ patrick rivera
    Did not offer complementary car wash with service | Read Full Review
    6/10/2023 12:00:00 AM | Google
  • ★★★★★ Stephanie Rappuhn
    | Read Full Review
    6/9/2023 12:00:00 AM | Google
  • ★★★★★ Bill Weiss
    Dropped the car off at 9 picked it up at 10:30 for a recall, Josh, The service writer does an amazing job, Thanks Bill | Read Full Review
    6/9/2023 12:00:00 AM | Google
  • ★★★★★ Sam Hazlewood
    | Read Full Review
    6/9/2023 12:00:00 AM | Google
  • ★★★★★ Thumper Sally
    Great customer service! From the lady who answered the phone to the mechanic who did the repairs! | Read Full Review
    6/8/2023 12:00:00 AM | Google
  • ★★★★★ johnny knott
    | Read Full Review
    6/8/2023 12:00:00 AM | Google
  • ★★★★★ Mary Watson
    They fixed my car when a different car dealership wouldn't even take the time to diagnose the problem. My only suggestion is to hire more shuttle drivers, there is too long of a wait to have shuttle service in a reasonable time. I had to call someone to pick me up when I dropped off my car. | Read Full Review
    6/8/2023 12:00:00 AM | Google
  • ★★★★★ Tracey Joyner
    | Read Full Review
    6/7/2023 12:00:00 AM | Google
  • ★★★★★ Samantha Case
    | Read Full Review
    6/7/2023 12:00:00 AM | Google
  • ★★★★★ jennifer boike
    | Read Full Review
    6/7/2023 12:00:00 AM | Google
  • ★★★★★ Gerry Hittle
    Great and quick service, all recalls fixed | Read Full Review
    6/7/2023 12:00:00 AM | Google
  • ★★★★★ Greg Moose
    Austin was very knowledgeable and helpful with all my questions. He made the purchase transaction very quick and easy. It was worth the 2 hr drive to Al Serra's and will do so again when in need of another vehicle. | Read Full Review
    6/6/2023 12:00:00 AM | Google
  • ★★★★★ Norm Boland
    Very professional and extremely smooth process. | Read Full Review
    6/6/2023 12:00:00 AM | Google
  • ★★★★★ Crystal Davidson
    Absolutely impressed by my experience at al serra ram dealer. My Ram representative, Andreas Engstrom was very friendly, helpful, caring, & provided a speedy service. He was sure to get me the best service & made sure my time there was quick. | Read Full Review
    6/6/2023 12:00:00 AM | Google
  • ★★★★★ Logan Brown
    Good communication | Read Full Review
    6/6/2023 12:00:00 AM | Google
  • ★★★★★ Doug Thompson
    | Read Full Review
    6/6/2023 12:00:00 AM | Google
  • ★★★★★ Outterlimitz1
    Trey was a great salesman.. he will take care of you and make sure everything is good to go. | Read Full Review
    6/6/2023 12:00:00 AM | DealerRater
  • ★★★★ BatCraft 810
    | Read Full Review
    6/6/2023 12:00:00 AM | Google
  • ★★★★ David Fulks
    Quick check-in, diagnosis same day with repair quotes, vehicle inspection, quick repairs, courteous and knowledgeable service writers. Only issue is no loaner car anymore, had to rent one. | Read Full Review
    6/6/2023 12:00:00 AM | Google
  • ★★★★ Ron Balog
    Customer service especially Shelly was great. The work done on my car was horrible! Runs, dirt in the paint, said they were fixing a ding and didn’t fix it, horrible just horrible! | Read Full Review
    6/6/2023 12:00:00 AM | Google
  • ★★★★★ Jody Carrithers
    I felt the dealership was very prompt in its response to my inquiry. They got back to me the very next day and connected me with Mr. Rob Collins, in sales. Mr. Collins had the vehicle set up and ready to test drive on my arrival, he addressed the couple small concerns I had regarding the vehicle and worked with me to get them straigh | Read Full Review
    6/4/2023 12:00:00 AM | Google
  • ★★★★★ William Caldwell
    Whitney did an excellent job of taking care of my service needs. She's always professional and willing to make the customer experience positive. | Read Full Review
    6/4/2023 12:00:00 AM | Google
  • ★★★★★ Bhavna Patel
    Very good waiting room and great coffee! | Read Full Review
    6/4/2023 12:00:00 AM | Google
  • ★★★★★ kelly larsen
    | Read Full Review
    6/3/2023 12:00:00 AM | Google
  • ★★★★★ Big Willys Nuc
    | Read Full Review
    6/3/2023 12:00:00 AM | Google
  • ★★★★★ Kim Kibby
    Thank you Deon Miller and the service Team that did the repairs on my beautiful Jeep. I had to get home to the other side of the state. I was so worried and you saved the day! I got right in and you got the parts and the repairs done so fast. Thank you. 10 out of 10. | Read Full Review
    6/2/2023 12:00:00 AM | Google
  • ★★★★★ Tami Marshall
    I can’t explain how easy the process was to get into my new Jeep Wrangler. Nick Hittle did a great job. It took only one day to get me into my dream vehicle. If you want a great experience call Nick Hittle. Al Serra is the only place to go for great service and great deals. Thank you Nick! Tami | Read Full Review
    6/2/2023 12:00:00 AM | Google
  • ★★★★★ Jennifer Schultz
    | Read Full Review
    6/2/2023 12:00:00 AM | Google
  • ★★★★★ Marissa Kelsey
    | Read Full Review
    6/2/2023 12:00:00 AM | Google
  • ★★★★★ Kymm Heyman
    Great experience with getting my oil changed and tires rotated. Fred was great and was very helpful, helped me save money which is always great! | Read Full Review
    6/2/2023 12:00:00 AM | Google
  • ★★★★ James Etheridge
    They take care of business! ???? | Read Full Review
    6/2/2023 12:00:00 AM | Google
  • ★★★★ Julene Drysdale
    Serivce was almost perfect today! I dropped my car & keys off the night before my next-day 11:40 am appointment for tire replacement. They called at 9:28 am to say the service was already complete! And they even fixed a system update issue that I didn’t know about. The one small hiccup was that I had to take the car back to have the | Read Full Review
    6/2/2023 12:00:00 AM | Google
  • ★★★★ Anonymous
    Was calling around to try to get prices and avaliablity on getting an oil change in my jeep since I'm financing it from a dealership far away and figured I could establish service somewhere more local to where I live and that's an actual jeep dealership since apparently they are able to look at other things like recalls and such. Th | Read Full Review
    6/2/2023 12:00:00 AM | Google
  • ★★★★★ Helen Wolford
    Great experience always affordable and efficient | Read Full Review
    5/31/2023 12:00:00 AM | Google
  • ★★★★★ Tim Oleksiak
    | Read Full Review
    5/31/2023 12:00:00 AM | Google
  • ★★★★★ Simon Lee
    My oil change was done so quickly. | Read Full Review
    5/31/2023 12:00:00 AM | Google
  • ★★★★★ Nathan Murray
    | Read Full Review
    5/31/2023 12:00:00 AM | Google
  • ★★★★★ Jane Murphy
    | Read Full Review
    5/31/2023 12:00:00 AM | Google
  • ★★★★★ Mary-Katherine Curnow
    | Read Full Review
    5/30/2023 12:00:00 AM | Google
  • ★★★★★ Kathy Taddia
    “ EXCELLENT. MICHELE WAS TERRIFIC. SHE EXPLAINED HOW SERVICE APPT WOULD WORK, ARRANGED FOR TRANSPORTATION TO MY HOME, CALLED WHEN SERVICE WAS COMPLETE & SUMMARIZED THE REPAIR WHEN WE PICKED UP THE VEHICLE. GIVE HER A RAISE! HATS OFF TO THE SERVICE TECHNICIAN AS WELL - THE PROBLEM WAS NOT RESOLVED AT A DIFFERENT DEALERSHIP IN MARCH BU | Read Full Review
    5/30/2023 12:00:00 AM | Google
  • ★★★★★ Brian Stuk
    | Read Full Review
    5/29/2023 12:00:00 AM | Google
  • ★★★★★ Kim
    Fred was really professional and told me all the ways I could pay to get my vehicle fixed. | Read Full Review
    5/28/2023 12:00:00 AM | Google
  • ★★★★★ Debie Schmieder
    Was very satisfied with my service at AL Serra and with Michelle who kept me informed all the way through the process | Read Full Review
    5/27/2023 12:00:00 AM | Google
  • ★★★★★ Brian Machuk
    | Read Full Review
    5/26/2023 12:00:00 AM | Google
  • ★★★★★ kimberly crandall
    | Read Full Review
    5/26/2023 12:00:00 AM | Google
  • ★★★★★ Dustin Blanto
    Man Pete is awesome it was easy finding and buying a new car | Read Full Review
    5/26/2023 12:00:00 AM | Google
  • ★★★★★ Nancy Chinonis
    Michelle was wonderful to work with. | Read Full Review
    5/26/2023 12:00:00 AM | Google
  • ★★★★★ StoneCity810
    It was a good friendly fast experience. Had what I wanted and was done with in 2 hours | Read Full Review
    5/26/2023 12:00:00 AM | Google
  • ★★★★★ Dana Pointer
    I have always had great service from AL Serra, and this was no exception. They even gave me a free car wash! | Read Full Review
    5/26/2023 12:00:00 AM | Google
  • ★★★★★ Cara Nucian
    I was a walk in and was taken care of immediately by Tony! He was and is a pleasure, made it very simple and easy! | Read Full Review
    5/26/2023 12:00:00 AM | Google
  • ★★★★★ tony salsa
    Great 10/10 | Read Full Review
    5/26/2023 12:00:00 AM | Google
  • ★★★★ Melissa McClard
    Besides the person who checked me in everything was great..!!! Just not very welcoming which working in customer service myself I always find disheartening when those that choose to work with public can’t find a smile or hello or hi welcome to Al Serra how may I help you today???? | Read Full Review
    5/26/2023 12:00:00 AM | Google
  • ★★★★★ Kathy Taddia
    | Read Full Review
    5/25/2023 12:00:00 AM | Google
  • ★★★★★ Country Charm Wreaths
    Our salesman Johnny was awesome in helping me find my next vehicle. Even helped us get a manual for our car. Our process was smooth. Thanks again. | Read Full Review
    5/25/2023 12:00:00 AM | Google
  • ★★★★★ Helen Wolford
    | Read Full Review
    5/25/2023 12:00:00 AM | Google
  • ★★★★★ Patton Kids
    After initially having my vehicle repaired by a different dealership who dropped the ball.. I brought my vehicle to AL serra and you all scored. My vehicle now rides like a brand new car again. Thanks again for standing by my side | Read Full Review
    5/25/2023 12:00:00 AM | Google
  • ★★★★★ Steve Toth
    Jennifer Odglen was fantastic. She kept searching until we found the perfect car for our daughter (first car!!). She made the whole process easy and enjoyable! | Read Full Review
    5/25/2023 12:00:00 AM | Google
  • ★★★★ Leah Kish
    Don’t like having to wait 1 hour and 40 minutes when you have an appt time. | Read Full Review
    5/25/2023 12:00:00 AM | Google
  • ★★★★★ Sharena Richard
    | Read Full Review
    5/24/2023 12:00:00 AM | Google
  • ★★★★★ Brianna Brown
    | Read Full Review
    5/24/2023 12:00:00 AM | Google
  • ★★★★ Beth Albright
    | Read Full Review
    5/24/2023 12:00:00 AM | Google
  • ★★★★★ Matt Plew
    Michele is awesome , she always handles all my service needs. | Read Full Review
    5/23/2023 12:00:00 AM | Google
  • ★★★★★ Kristie Lindamood
    | Read Full Review
    5/23/2023 12:00:00 AM | Google
  • ★★★★★ Daniel Smith
    My appointment was on time. The wait time was much shorter than I expected. | Read Full Review
    5/23/2023 12:00:00 AM | Google
  • ★★★★★ Kaitlyn Adler
    Nick answered all of my questions and was very helpful during the process. | Read Full Review
    5/22/2023 12:00:00 AM | Google
  • ★★★★★ Ryan Spencer
    | Read Full Review
    5/22/2023 12:00:00 AM | Google
  • ★★★★★ Shanda Harmon
    We keep coming back to Al Serra because they only hire the very best sales personnel. Trent Vartanian has been our guy for years, and he always takes the absolute best care of us!! We happily refer friends and family to him because we know he will give them the same excellent service! | Read Full Review
    5/22/2023 12:00:00 AM | Google
  • ★★★★ Mark Zager
    Service writer was welcoming and friendly. However it took an hour and 15 minutes to perform an oil change and tire rotation. Too long!! | Read Full Review
    5/22/2023 12:00:00 AM | Google
  • ★★★★ Allan Tharp
    Everyone was great. My truck went in and i expected it gone for a few days. Got a call the next day yo pick it up. | Read Full Review
    5/22/2023 12:00:00 AM | Google
  • ★★★★★ Terri McMullen
    Always a positive experience at Al Serra. | Read Full Review
    5/20/2023 12:00:00 AM | Google
  • ★★★★★ marylou lawrence
    | Read Full Review
    5/20/2023 12:00:00 AM | Google
  • ★★★★★ Dereka Boose
    | Read Full Review
    5/20/2023 12:00:00 AM | Google
  • ★★★★★ Dale Mitchell
    Wonderful experience working with Karla at AL Serra Chrysler. If you're looking for a vehicle, just ask for Karla!! | Read Full Review
    5/19/2023 12:00:00 AM | Google
  • ★★★★★ Lynette
    Made an appointment for an oil change and tire check.. They were very efficient, on time and professional. They had to order a tire for me, but expect to have it early next week.. | Read Full Review
    5/19/2023 12:00:00 AM | Google
  • ★★★★★ Chacho Valadez
    | Read Full Review
    5/19/2023 12:00:00 AM | Google
  • ★★★★★ Alena Garres
    Trey Edwards was amazing, very easy to work with, great attitude and professionalism | Read Full Review
    5/19/2023 12:00:00 AM | Google
  • ★★★★★ Mackenzie Patten
    | Read Full Review
    5/19/2023 12:00:00 AM | Google
  • ★★★★★ Patricia Sigerson
    Excellent customer Service ?? Thank You so much ?? | Read Full Review
    5/18/2023 12:00:00 AM | Google
  • ★★★★★ Marni Mossman
    I had the most amazing experience at Al Serra. I had to take my Jeep in for bodywork, and not only were they done with it surprisingly very quickly, but they even cleaned it and vacuumed it out. It was beautiful. So beautiful I didn’t recognize my own Jeep lol. | Read Full Review
    5/18/2023 12:00:00 AM | Google
  • ★★★★★ Richard Labrenz
    Great Dealership | Read Full Review
    5/18/2023 12:00:00 AM | Google
  • ★★★★★ Hank Huvaere
    Very accommodating and knowledgeable. Great experience! | Read Full Review
    5/18/2023 12:00:00 AM | Google
  • ★★★★★ Nicholas Sanderson
    Deon did a great job thr first time I went in. When I went back, Whitney did amazing and went over the top to male sure I was taken care off | Read Full Review
    5/18/2023 12:00:00 AM | Google
  • ★★★★★ tricia dooley
    Josh Vartanian is the absolute BEST!! So professional and prompt when getting back to me . Josh broke down all my options that were extremely clear & concise. Josh was absolutely wonderful to deal with. I would highly recommend him to all my friends & family! | Read Full Review
    5/18/2023 12:00:00 AM | Google
  • ★★★★★ Kaitlyn Adler
    | Read Full Review
    5/18/2023 12:00:00 AM | Google
  • ★★★★★ Phil Insalaco
    Russell did a great job taking care of our surface rust issues on our 2018 JL Jeep. He went above and beyond to find any issues with the surface rust and processed the claim quickly. All work was done with excellent care. | Read Full Review
    5/18/2023 12:00:00 AM | Google
  • ★★★★★ B Baldridge
    Al Serra CDJR is the only place I would ever take my Dodge. Fred Wallace is top notch. He keeps you informed every step of the service visit. | Read Full Review
    5/17/2023 12:00:00 AM | Google
  • ★★★★★ Renae J
    Service department was very friendly. I had an appointment for oil change and tire rotation and I was in and out in 35 minutes. | Read Full Review
    5/17/2023 12:00:00 AM | Google
  • ★★★★★ courtney wilson
    All good service Whitney! | Read Full Review
    5/17/2023 12:00:00 AM | Google
  • ★★★★★ Janet Conrad
    They couldn’t find my appointment on the books but was able to fit me in. Much appreciated after driving all the way out to Grand Blanc. | Read Full Review
    5/17/2023 12:00:00 AM | Google
  • ★★★★★ Lisa Neva
    I had a piece of trim come off of my Jeep, took the Jeep in and Fred Wallace in the Jeep service department helped me out. 100% recommend!!! | Read Full Review
    5/17/2023 12:00:00 AM | Google
  • ★★★★★ Charles Gossett
    | Read Full Review
    5/17/2023 12:00:00 AM | Google
  • ★★★★★ Kristine Livingston
    | Read Full Review
    5/15/2023 12:00:00 AM | Google
  • ★★★★★ Bill Klagstad
    | Read Full Review
    5/15/2023 12:00:00 AM | Google
  • ★★★★ Gustavo Torres
    | Read Full Review
    5/14/2023 12:00:00 AM | Google
  • ★★★★★ Cheryl Tomaszewski
    Friendly staff. Always do a great job. Very professional. | Read Full Review
    5/13/2023 12:00:00 AM | Google
  • ★★★★★ Jon Benjamin
    Good service | Read Full Review
    5/13/2023 12:00:00 AM | Google
  • ★★★★★ Tim kern
    | Read Full Review
    5/13/2023 12:00:00 AM | Google
  • ★★★★★ Alex Lowe
    Overall friendly. Woman who took me in was very nice (I’m sorry I can’t remember your name) and service took the usual time. | Read Full Review
    5/13/2023 12:00:00 AM | Google
  • ★★★★★ Rodney Berry
    | Read Full Review
    5/13/2023 12:00:00 AM | Google
  • ★★★★★ Anthony Jones
    Service writer's did there job,but not customer corgoil, waiting rm not comfortable at all,employee at desk in front of waiting area, seemed upset when another customer asked to have the TV turned on,not very customer friendly. | Read Full Review
    5/13/2023 12:00:00 AM | Google
  • ★★★★★ Austin Carpenter
    | Read Full Review
    5/12/2023 12:00:00 AM | Google
  • ★★★★★ Kat Ryan
    Above and beyond! I have a child with Autism l who didn’t do well with a recent change in our vehicles. When I reached out to Owen Bishoff and Kristina Berishaj, they went above and beyond to help me fix the issue and insure her safety. I cannot thank them both enough (and the management team) for helping when they really weren’t req | Read Full Review
    5/12/2023 12:00:00 AM | Google
  • ★★★★★ Joyce Bonventre
    | Read Full Review
    5/12/2023 12:00:00 AM | Google
  • ★★★★★ Karen Dice
    Whitney (service dept) was very friendly, efficient and knowledgeable. | Read Full Review
    5/11/2023 12:00:00 AM | Google
  • ★★★★★ dale sypho
    Very courteous service and the service was very fast. They didn’t keep me waiting. Thank you. | Read Full Review
    5/11/2023 12:00:00 AM | Google
  • ★★★★★ Gunnar Belchick
    | Read Full Review
    5/11/2023 12:00:00 AM | Google
  • ★★★★★ Scott Fugate
    | Read Full Review
    5/11/2023 12:00:00 AM | Google
  • ★★★★★ Todd Duby
    I was not at Al serra for oil change. I just paid for oil change for a friend. Now AL serra won't stop pestering me for a review. So here it is. I have no idea how the experience was as I was not there and it was not my vehicle. I have recieved several text wanting a review and they just won't stop so I filled this nonsense out. | Read Full Review
    5/11/2023 12:00:00 AM | Google
  • ★★★★★ Kara Myatt
    Great! Appreciate all Steve's help | Read Full Review
    5/10/2023 12:00:00 AM | Google
  • ★★★★★ Colin Leffert
    Great team! | Read Full Review
    5/10/2023 12:00:00 AM | Google
  • ★★★★★ bsusa election_committee
    Great service and great people, specially the service man: Fred | Read Full Review
    5/10/2023 12:00:00 AM | Google
  • ★★★★★ Elizabeth Craig
    Andreas was amazing and helped me out finding the perfect car and price! Thank you! Definitely recommend him to get your new car and the dealership in general! | Read Full Review
    5/10/2023 12:00:00 AM | Google
  • ★★★★★ thomas honnen
    Michele was very helpful and friendly. The service was also faster than expected. I will definitely be back. Thanks, Tom H Burton. MI | Read Full Review
    5/10/2023 12:00:00 AM | Google
  • ★★★★★ Paige Merritt
    | Read Full Review
    5/8/2023 12:00:00 AM | Google
  • ★★★★★ Prince OG
    | Read Full Review
    5/8/2023 12:00:00 AM | Google
  • ★★★★★ Robin Hartman
    Randy was easy to work with. He answered my questions, and was helping me even though he was waiting for on an appointment to come in. It was probably one of the easiest purchases that I've had. I am going back to him to deal with my leased car that is coming up. | Read Full Review
    5/7/2023 12:00:00 AM | Google
  • ★★★★★ Bob Campbell
    | Read Full Review
    5/6/2023 12:00:00 AM | Google
  • ★★★★★ Janet D
    Always great courteous service | Read Full Review
    5/6/2023 12:00:00 AM | Google
  • ★★★★★ Charlie Arnone
    David Garr and Fred Wallace are top notch folks. Made my service request as simple and complete as I could have asked. | Read Full Review
    5/6/2023 12:00:00 AM | Google
  • ★★★★★ Kelly Taylor
    | Read Full Review
    5/6/2023 12:00:00 AM | Google
  • ★★★★★ Richard Frazier
    Al Serra, Agents treated me like I was a king | Read Full Review
    5/6/2023 12:00:00 AM | Google
  • ★★★★★ Georgia Deering
    | Read Full Review
    5/6/2023 12:00:00 AM | Google
  • ★★★★ STUDIO 72 - HIT THE SUBSCRIBE BUTTON
    The diagnostic prices are way TOO HIGH AND SO ARE THE PRICES OF YOUR NEW CAR & JEEPS !!!! Repair and labor rates are also TOO HIGH , people are gonna start doing repairs themselves and keep their cars longer rather than buy new cars !!!! | Read Full Review
    5/6/2023 12:00:00 AM | Google
  • ★★★★★ Carla Nichols
    Erik was very helpful. He took care of everything while I was at work. He made the process very easy. I would highly recommend Al Serra & make sure to ask for Erik! | Read Full Review
    5/4/2023 12:00:00 AM | Google
  • ★★★★★ Taylor Davis
    | Read Full Review
    5/4/2023 12:00:00 AM | Google
  • ★★★★★ Kimberly
    I took my 2020 Grand Jeep Cherokee in for an oil change and customer service was superb! Everyone was friendly they answered all my questions, my car went back for service and was ready in just one hour. This is really good since I made the same day appointment online and the appointment system was very user friendly. I'm new to the | Read Full Review
    5/4/2023 12:00:00 AM | Google
  • ★★★★★ Ryan Haney
    | Read Full Review
    5/3/2023 12:00:00 AM | Google
  • ★★★★★ Todd Mccredie
    Very good service and was fixed faster than expected and even drives a bit faster. Great job!! | Read Full Review
    5/2/2023 12:00:00 AM | Google
  • ★★★★★ Taylor Ovadek
    | Read Full Review
    5/2/2023 12:00:00 AM | Google
  • ★★★★★ Greg Vadasz
    Always a great experience | Read Full Review
    5/2/2023 12:00:00 AM | Google
  • ★★★★★ Mike Burton
    Erik is great! Always finds us exactly what we are looking for the right price. That's the reason we have been going back for nearly 6 years! ALL BLACK DODGE RAM! | Read Full Review
    5/2/2023 12:00:00 AM | Google
  • ★★★★★ Razor
    Austin is a top notch salesman, the transaction was fast and uncomplicated | Read Full Review
    5/2/2023 12:00:00 AM | Google
  • ★★★★★ Khaled Isaac
    Great service all the way around. Thank you! | Read Full Review
    5/2/2023 12:00:00 AM | Google
  • ★★★★★ Jeremy Riley
    I encountered a worker with a terrible mouth and attitude but the manager resolved the situation and untimely I a good experience! I look forward to doing more business here! | Read Full Review
    5/2/2023 12:00:00 AM | Google
  • ★★★★ holly lambert
    ACTUALLY I GIVE THEM ZERO STARS This is the second time I have a vehicle in for service. With an appt it sat for a week until they looked at it and then after it was looked at, it took another weeks before them to even started to work on it! Again, this time there my jeep sits! Noone has touched it in 4 working days, and they are no | Read Full Review
    5/2/2023 12:00:00 AM | Google
  • ★★★★ M Mosier
    Made an appointment two weeks ago to have my 2021 Dodge Ram looked at for an exhaust leak. Get to the service center for them to tell me it will take a week or so before they can even look at it. They also tell me I can go rent a car for that time for $40+ a day. WHY WOULD I MAKE AN APPOINTMENT!!! This is not how you run a service re | Read Full Review
    5/2/2023 12:00:00 AM | Google
  • ★★★★ Jeffrey Koch
    | Read Full Review
    5/2/2023 12:00:00 AM | Google
  • ★★★★★ Patti Jo
    Our salesman, Randy Collick, did a great job of getting us in our new van. He got us a great deal on trade in for our other vehicle and we are very pleased with our new van. I would recommend anyone looking for a new vehicle to go to Al Serra and talk to Randy. | Read Full Review
    5/1/2023 12:00:00 AM | Google
  • ★★★★★ Kara Foutz
    Good listeners are rare, especially in sales, so I was very impressed when Andreas listened to my needs and offered options based on what he heard me say. In addition, my coworkers were very impressed that Andreas went above and beyond to deliver my car at work due to my busy schedule. Andreas made an experience I typically dislike ( | Read Full Review
    5/1/2023 12:00:00 AM | Google
  • ★★★★★ Joe
    Excellent salesman very thorough thru out the whole process every step of the way from beginning to end | Read Full Review
    5/1/2023 12:00:00 AM | Google
  • ★★★★ William Woodward
    Convenient experience. | Read Full Review
    5/1/2023 12:00:00 AM | Google
  • ★★★★ Kevin Wier
    Just got my tires switched out from winter to summer tires and specifically told them to let me put the old tires in my car , but they slapped them in anyway . I would have never thrown a tire in my front seat . What the hell??? Very unhappy with the service I received on my vehicle. Such a shame , I actually liked the convenience o | Read Full Review
    5/1/2023 12:00:00 AM | Google
  • ★★★★★ A K
    Andreas was wonderful to work with. He kept us updated every step of the process. Will definitely come back for future vehicle purchasing needs. | Read Full Review
    4/29/2023 12:00:00 AM | Google
  • ★★★★★ Drew Dixon
    Awesome experience, Chris was the man, in and out in a new car. Highly recommend Al Serra for all your auto needs. | Read Full Review
    4/29/2023 12:00:00 AM | Google
  • ★★★★★ Rachel Papke
    | Read Full Review
    4/29/2023 12:00:00 AM | Google
  • ★★★★★ Robin Hartman
    | Read Full Review
    4/29/2023 12:00:00 AM | Google
  • ★★★★ Chris Pawlak
    Very unhappy with our service. It took 7 days to even have our car looked at and was extremely overpriced. Will be taking our business elsewhere | Read Full Review
    4/29/2023 12:00:00 AM | Google
  • ★★★★★ Joseph Idolski
    | Read Full Review
    4/28/2023 12:00:00 AM | Google
  • ★★★★★ Landon Piazza
    Adam was a great salesman to work with and did a great job of getting me in the right vehicle. He did an excellent job of communicating, weighing my needs in a vehicle, making solid recommendations, and keeping things simple throughout the entire process. I'd recommend working with him to anyone looking for their next vehicle. | Read Full Review
    4/28/2023 12:00:00 AM | Google
  • ★★★★★ Rylie Price
    | Read Full Review
    4/28/2023 12:00:00 AM | Google
  • ★★★★★ Brandon B
    Adam was amazing during the whole buying process. Very knowledgeable and answered all my questions. I was very please on how the entire process went. Definitely will deal with again and recommend anyone that needs a vehicle! | Read Full Review
    4/28/2023 12:00:00 AM | Google
  • ★★★★★ Connie
    | Read Full Review
    4/28/2023 12:00:00 AM | Google
  • ★★★★★ Susan Ryszawa
    Fred was very professional and treated me with respect. He was empathetic with me and my situation. I felt he went above and beyond with making my visit as smooth as it could be. I truly appreciated him being understanding and straightforward with the details of my tire repair. He is probably the only reason I would come back in for | Read Full Review
    4/28/2023 12:00:00 AM | Google
  • ★★★★★ Rebekah Willis
    Deon was great | Read Full Review
    4/28/2023 12:00:00 AM | Google
  • ★★★★ Angalique Lennox
    | Read Full Review
    4/28/2023 12:00:00 AM | Google
  • ★★★★★ Greeg Croom
    | Read Full Review
    4/27/2023 12:00:00 AM | Google
  • ★★★★★ Tamara Robins
    | Read Full Review
    4/27/2023 12:00:00 AM | Google
  • ★★★★★ Russell Hughey
    Customer service was great. | Read Full Review
    4/27/2023 12:00:00 AM | Google
  • ★★★★★ kenneth wolosonowich
    | Read Full Review
    4/27/2023 12:00:00 AM | Google
  • ★★★★★ Austin Flores
    Great experience! At Al Serra it’s a different culture. Friendly, helpful and not to pushy! | Read Full Review
    4/27/2023 12:00:00 AM | Google
  • ★★★★★ Tammy Gill
    I always go back to the dealership for services. Al Serra Chrysler always takes good care of my vehicle. | Read Full Review
    4/26/2023 12:00:00 AM | Google
  • ★★★★ Lamar Tillman
    I just want to say Al Serra Jeep is like family. Things don’t always go well, but working together you can get the job done right. I want to thank Michele for keeping me constantly updated on my vehicle s status, and Service Manager Cole for always taking the time to see that the job gets done to customer satisfaction. I appreciate y | Read Full Review
    4/26/2023 12:00:00 AM | Google
  • ★★★★★ Adam Keller
    Russell did a great job of communicating with me and answering any questions I had. This dude is A1, the kind of guy you take home to meet your parents. Don't let his devilish good looks fool you, this guy has a heart of gold. He's a hard worker and even better friend. I'd pound a couple of cold ones at a Lions game with Russell any | Read Full Review
    4/25/2023 12:00:00 AM | Google
  • ★★★★★ Dave Fredrickson
    Very helpful and pleasant to work with. Very knowledgeable. | Read Full Review
    4/24/2023 12:00:00 AM | Google
  • ★★★★★ James Lennox
    Always friendly staff, and always gets the job done with no hiccups. | Read Full Review
    4/24/2023 12:00:00 AM | Google
  • ★★★★ Tj Fisher
    Friendly, fast, courteous. Great experience. | Read Full Review
    4/24/2023 12:00:00 AM | Google
  • ★★★★★ Eric S.
    | Read Full Review
    4/22/2023 12:00:00 AM | Google
  • ★★★★★ Heidi Phaneuf
    | Read Full Review
    4/21/2023 12:00:00 AM | Google
  • ★★★★★ Tyler Baker
    Jason Fleury makes the process quick and easy! | Read Full Review
    4/21/2023 12:00:00 AM | Google
  • ★★★★★ Tim Works
    My vehicle's needs were taken care of in a timely manner which was important to me. We depend on our van to get around and this time we were able to get the work done and be back on the road the same day. Thank you. Michele was professional and friendly to work with; making sure everything was taken care of and I was very pleased wit | Read Full Review
    4/21/2023 12:00:00 AM | Google
  • ★★★★★ Jillian Themm
    Very knowledgeable and helpful got me into the car I’ve always wanted. | Read Full Review
    4/19/2023 12:00:00 AM | Google
  • ★★★★★ Patti Jo
    | Read Full Review
    4/19/2023 12:00:00 AM | Google
  • ★★★★★ Daniel Van Wagner
    highly professional as always | Read Full Review
    4/18/2023 12:00:00 AM | Google
  • ★★★★★ Edward Steele
    | Read Full Review
    4/18/2023 12:00:00 AM | Google
  • ★★★★★ Belal MD
    Great customer service!! | Read Full Review
    4/18/2023 12:00:00 AM | Google
  • ★★★★★ Krista Meyer
    Didn't have to wait too long for my service to get done. | Read Full Review
    4/18/2023 12:00:00 AM | Google
  • ★★★★★ Jazmin Reed
    | Read Full Review
    4/18/2023 12:00:00 AM | Google
  • ★★★★★ Jessica Love
    | Read Full Review
    4/18/2023 12:00:00 AM | Google
  • ★★★★ Johan Gman
    They had a two weeks to do work that should have taken 2 days | Read Full Review
    4/18/2023 12:00:00 AM | Google
  • ★★★★★ Gilliemonster
    | Read Full Review
    4/17/2023 12:00:00 AM | Google
  • ★★★★★ Tricia Bicego
    The experience was great! We found our vehicle online. Hunter was great about responding. John the manager helped get us to Scott Newhart. We were able to drive the vehicle off the lot and close the deal in 2 hours. We are so happy with the new vehicle! | Read Full Review
    4/15/2023 12:00:00 AM | Google
  • ★★★★★ Mark
    Thanks Deon I appreciate the help | Read Full Review
    4/15/2023 12:00:00 AM | Google
  • ★★★★★ Shawn Emory
    | Read Full Review
    4/14/2023 12:00:00 AM | Google
  • ★★★★★ Bob Stanley
    My service experience has been just as good as the buying experience. Michelle took care of me for a fast and friendly time. | Read Full Review
    4/14/2023 12:00:00 AM | Google
  • ★★★★★ Brian Welch
    | Read Full Review
    4/13/2023 12:00:00 AM | Google
  • ★★★★★ Brian Brandt
    Competitive priced oil change quick and easy!!! | Read Full Review
    4/13/2023 12:00:00 AM | Google
  • ★★★★★ Steve Horton
    Great service!! In and out within 30 minutes for a synthetic oil change and car wash. However, please don't mess with the seat settings. | Read Full Review
    4/13/2023 12:00:00 AM | Google
  • ★★★★★ Vernon Dennis
    | Read Full Review
    4/13/2023 12:00:00 AM | Google
  • ★★★★★ Linda Jarrett
    To be fair the service they provide is good. The first three oil changes on our new Jeep Cherokee are free. They require an appointment. Was there about an hour. Vs a 15 min drive through at other oil change facilities. They also included a tire rotation. All in all if you have the time it’s a good value but I made an appointment jus | Read Full Review
    4/13/2023 12:00:00 AM | Google
  • ★★★★★ Jordan Mystian
    Drew, Thank you for being a wonderful sales person! I love my new car! I would highly recommend him. He did a great job! | Read Full Review
    4/12/2023 12:00:00 AM | Google
  • ★★★★★ Amy Rose
    | Read Full Review
    4/12/2023 12:00:00 AM | Google
  • ★★★★★ Gill Mack
    Fast, friendly and professional service. | Read Full Review
    4/11/2023 12:00:00 AM | Google
  • ★★★★★ Ian Duggan
    Great experience with the service department. I worked with Russel. He did a nice job keeping me updated and working with my insurance company. | Read Full Review
    4/11/2023 12:00:00 AM | Google
  • ★★★★ Peggy Youngs
    | Read Full Review
    4/11/2023 12:00:00 AM | Google
  • ★★★★★ Renee Gould
    | Read Full Review
    4/10/2023 12:00:00 AM | Google
  • ★★★★ Doc Holiday
    I have been a customer of Al Serra for many, many, many years now. My last visit was one of the worst visits I have experienced to date. The service advisor out right lied to me about the repairs that were done and charged me WAY more than I should have been. If I could leave zero stars I would. | Read Full Review
    4/10/2023 12:00:00 AM | Google
  • ★★★★★ Larry King
    As always I got fast courteous service. I'm always glad to have Howard take care of my vehicle service. | Read Full Review
    4/9/2023 12:00:00 AM | Google
  • ★★★★★ Tracy Cederquist
    Fantastic! In early 2022 we stopped buy AL Serra to look at the 2022 Ram 2500 and Randy was the salesperson we talked to. He took the time to answer all our questions about the current model and allowed us to test drive a 2022 Ram 2500 that was available on the lot. Randy is very knowledgeable about the product and sales process. Tha | Read Full Review
    4/9/2023 12:00:00 AM | Google
  • ★★★★★ Kirstin Miller
    | Read Full Review
    4/7/2023 12:00:00 AM | Google
  • ★★★★★ Kristen Lupro
    | Read Full Review
    4/7/2023 12:00:00 AM | Google
  • ★★★★★ Aimee Shreve
    Adam Garceau always provides the best service. He doesn't play games and works to get the best deal. | Read Full Review
    4/7/2023 12:00:00 AM | Google
  • ★★★★★ Mike Tevis
    | Read Full Review
    4/7/2023 12:00:00 AM | Google
  • ★★★★★ Scott Wilcox
    Best Day I had in years. Tom was fantastic, friendly and awsome. | Read Full Review
    4/7/2023 12:00:00 AM | Google
  • ★★★★★ Deacon Clarence
    Good service on time appointment | Read Full Review
    4/5/2023 12:00:00 AM | Google
  • ★★★★★ Ken Gates
    Whitney made my routine maintenance stop great. Friendly.. Courteous.. Professional.. Thank You Whitney!!! | Read Full Review
    4/5/2023 12:00:00 AM | Google
  • ★★★★★ Shane Hunter
    | Read Full Review
    4/5/2023 12:00:00 AM | Google
  • ★★★★★ Kayla Baxter
    I have dealt with Fred Wallace many times over the years and he has always been great. Very informative and explains everything. One of the many reasons I always take my van back for any service needs! | Read Full Review
    4/5/2023 12:00:00 AM | Google
  • ★★★★★ Michael Smith
    Customer service was good. Would suggest that cara be washed and vacuumed before returned to customers!! | Read Full Review
    4/5/2023 12:00:00 AM | Google
  • ★★★★★ Barbie George
    Overall it's a decent shop. Dion Miller the one who served me is not a people's person for sure. | Read Full Review
    4/5/2023 12:00:00 AM | Google
  • ★★★★ CJ Todd
    2023- I'll be changing my four stars down to two. When you take your car to the dealership, ones expectation is that they are the echelon on garages as it relates to this model car. They wanted to charge me about $900 to do my radiator, and also said that my motor mounts were leaking which was $1,000 job. I took my truck to another g | Read Full Review
    4/5/2023 12:00:00 AM | Google
  • ★★★★★ Capt Mike
    | Read Full Review
    4/4/2023 12:00:00 AM | Google
  • ★★★★★ Leodis Johnson
    | Read Full Review
    4/4/2023 12:00:00 AM | Google
  • ★★★★★ Nicholas Sanderson
    Deon did a great job | Read Full Review
    4/4/2023 12:00:00 AM | Google
  • ★★★★★ Les Hadden
    Fred and the gang in the jeep service department once again did a fantastic job servicing my jeep and rotating the tires I have to say that I am 110% satisfied and as always everyone at the Al Serra auto Plaza are always professional and kind I will see them again very soon during my next visit… oh, and I didn’t even have an appointm | Read Full Review
    4/4/2023 12:00:00 AM | Google
  • ★★★★★ dpslivinski
    This was my 11th new vehicle purchase in the past 30 years and the worst experience of them all! Poor communication, misleading information, mechanical issue with vehicle, denial that there was a problem. Only good thing was a good price but in this case, not worth it. Ed Koehn in Greenville took care of the new car issue under wa | Read Full Review
    4/4/2023 12:00:00 AM | Google
  • ★★★★★ Michael Beer
    | Read Full Review
    4/3/2023 12:00:00 AM | Google
  • ★★★★★ Ryan Strevel
    Erik, my salesman was very friendly and asked many questions that pertained to what I was looking for in a vehicle he was also very knowledgeable/ helpful with savings and discounts that helped me find a truck I was able to afford | Read Full Review
    4/3/2023 12:00:00 AM | Google
  • ★★★★★ Bruce McNier
    When I went to AL Serra,s Jeep I was immediately greeted by Adam Garceau. Adam was very friendly and knowledgable.. We discussed buy and lease option and deals. The next day my wife and I went back and had Adam fix us up with some test drives, after which we signed a lease for a 2022 Compass Limited. Very efficient and smooth experie | Read Full Review
    4/1/2023 12:00:00 AM | Google
  • ★★★★★ David Benjamen
    excellent service | Read Full Review
    4/1/2023 12:00:00 AM | Google
  • ★★★★ Cassandra Miller
    | Read Full Review
    4/1/2023 12:00:00 AM | Google
  • ★★★★★ James Smallwood
    Service team was fast and very friendly. I will definitely be coming back for service. | Read Full Review
    3/31/2023 12:00:00 AM | Google
  • ★★★★★ Jerome Buggs
    Was the best car buying experience I ever went thru I highly recommend you go here to get your next vehicle I highly recommend Nateya | Read Full Review
    3/31/2023 12:00:00 AM | Google
  • ★★★★ Larry Elrod
    Russell (service dept.) was great! Professional, prompt with very good customer service. I'm very happy with Al Serra, not happy with Chrysler or the communication between the two. Nor, how Chrysler is handling the Jeep steering wheel dampner situation, with only one part being allowed, per week to be ordered. Nine of my last ten veh | Read Full Review
    3/31/2023 12:00:00 AM | Google
  • ★★★★★ David Shatzer
    Relaxed atmosphere, clean comfortable surroundings and the most engaged, knowledgeable and professional sales staff I have experienced in years. | Read Full Review
    3/30/2023 12:00:00 AM | Google
  • ★★★★★ Hill Elementary
    If I could give Steve Carnes a 100 out of 10 I would. No pressure, patient, and explains everything thoroughly! Thank you, Steve, for getting me into my dream car! | Read Full Review
    3/30/2023 12:00:00 AM | Google
  • ★★★★★ Amy Gottlieb
    Oil change was completed within 40 minutes. | Read Full Review
    3/30/2023 12:00:00 AM | Google
  • ★★★★★ B V
    Picked up my new Jeep today and I cannot say enough about, not only Al Serra, but more so, Austin Jozwiak. Austin went above and beyond to make sure my needs were met. No pressure, very polite, and explained everything in detail. If you want someone that is going to work with you and not play games...go see Austin at AL Serra! I will | Read Full Review
    3/30/2023 12:00:00 AM | Google
  • ★★★★★ Fred
    My salesman was Andrew Zavatsky. Very friendly and helpful. He helped me find the GC I was searching for. I highly recommend Andrew! | Read Full Review
    3/30/2023 12:00:00 AM | Google
  • ★★★★★ Candi Soriano
    Very happy with the service I was provided | Read Full Review
    3/30/2023 12:00:00 AM | Google
  • ★★★★★ Cheveze King
    Always a good experience here | Read Full Review
    3/30/2023 12:00:00 AM | Google
Bigger slider photo 0 Bigger slider photo 1 Bigger slider photo 2 Bigger slider photo 3 Bigger slider photo 4 Bigger slider photo 5 Bigger slider photo 6 Bigger slider photo 7
of 8
close button