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Franklin Sussex Auto Mall Inc

Franklin Sussex Auto Mall Inc

★★★★★(145)read reviews
Route 23, Sussex, NJ 07461
(973) 250-4445 Ask About Our Service Specials!

Service Hours

Mon: 07:30 am - 06:00 pmTues: 07:30 am - 06:00 pmWed: 07:30 am - 06:00 pmThur: 08:30 am - 06:00 pmFri: 10:00 am - 04:00 pmSat: 08:00 am - 04:00 pmSun: Closed

Why should you visit a Mopar service center?

Regardless of whether you drive a Chrysler, Dodge, Jeep®, Ram, FIAT® or another brand vehicle, we offer fast and professional service for nearly all makes and models.

  • Fast and convenient service
  • No appointment needed
  • Service for nearly all makes and models
  • Complimentary multi-point inspection
  • Tires and other services available
  • Coupons and Rebates for extra savings
  • Factory-trained, certified technicians

Backed by the World's Best Brands Mopar® Express Lane uses parts and products from the most trusted automotive brands.

Mopar® Express Lane uses only genuine Chrysler, Dodge, Jeep®, Ram and FIAT® Brand parts. All parts have been tested to ensure function, fit and finish of original specifications.
Magneti Marelli® parts are used on all other makes and models. Magneti Marelli has been a leader in both quality and innovation for 95 years and counting.
Mopar® Express Lane recommends Pennzoil® Motor Oil. We also offer the highest quality Pennzoil synthetic oil, keeping your engine clean and extending the life of your oil change for an even greater value.

The lifeblood of your Vehicle

The importance of regular oil changes can’t be overstated in keeping your engine running smoothly. Schedule an appointment with our highly trained technicians for help in finding the right oil for your needs or drop in for Express Lane service.

The Many Benefits of Engine Oil At its most basic, oil keeps your engine running. It also serves a number of other functions that help to prolong the life of your vehicle.

  • Friction Reduction
  • Heat Reduction
  • Engine Cleaning
  • Weather Tolerance
  • Rust and Corrosion Prevention
  • Improved Performance

How to Read your Tires

A vehicle asks a lot of its tires. By learning how to identify wear and decipher your tire's sidewalls, you'll be better prepared to deal with the issues that arise when rubber meets road.

BRANDS WE CARRY

  • Goodyear
  • Dunlop
  • Kelly
  • Bridgestone®
  • Firestone
  • Michelin®
  • BFGoodrich
  • Uniroyal
  • Continental
  • General
  • Yokohama®
  • Pirelli®
  • Falken
  • Ohtsu
  • Hankook
  • KUMHO
  • Nexen
  • Toyo
  • Nitto

Stop on a Dime

Make sure your brakes are functioning at their best with expert service from Mopar®. Learn how to spot signs of wear and what to do about them as well as how to extend the life of your brakes and what to look for when shopping for new brake pads and rotors.

Benefits of Magneti Marelli Brakes, offered by MoparMagneti Marelli brakes, offered by Mopar®, stand out from the competition. Learn what makes them so effective and what to look for when shopping for brake pads.

  • Ultra-Quiet Braking
  • New Brake Hardware
  • Superior Braking Performance
  • Rigorously Tested
  • Stainless Steel Hardware
  • Lifetime Limited Warranty

How can I extend the life of my brakes? The way you drive will make a significant impact on the life of your brakes. Avoid having to make hard stops by maintaining a safe distance from other vehicles and coasting to a stop when possible. Pay attention to any unusual noises or vibrations when braking and get them checked out—early intervention can avoid costly repairs.

How do I know when my brakes need to be replaced? By the time you notice the most obvious signs of brake wear, such as squealing or grinding noises when you brake, juddering or longer stopping distances, it may be too late for an easy fix. Regularly inspect your brakes, paying attention to the thickness of your brake pads and to any indicator lights on your dashboard. Also, you should make note of the recommended service intervals for your brakes and take your vehicle in for regular maintenance.

What causes my brakes to overheat? The friction from braking results in heat. When you brake aggressively or hold down the brake for a long time (such as when going downhill with a heavy load), it can put a lot of pressure on your braking system and can even “glaze” your brake pads by wearing them down to the point that they have trouble generating enough friction to stop. You can avoid overheating your brakes by driving more cautiously, downshifting instead of pressing the brakes to slow your vehicle and by staying on top of regular maintenance of your brakes.

How to Extend the Life of Your Battery

The average battery will last three to five years, but you can ensure that your battery’s lifespan will be in the higher end of that range with these tips.

  • Clean Your Battery
  • Limit Heat Exposure
  • Avoid Short Trips
  • Clamp Your Batteries
  • Turn Off Extra Features
  • Test Your Battery

How do I choose the right battery for my vehicle?Generally, a battery provided by your vehicle manufacturer or an original equipment manufacturer will be specifically designed for your vehicle, ensuring a seamless replacement. Mopar® stocks batteries for current-model FCA US LLC vehicles, so you can find the right one for your needs.

How do I recharge the battery? If your battery has no charge at all, you can use a battery charger to recharge it. Check the instructions on your charger and make sure that your vehicle and the charger are off before connecting any cables.

How do I know when my battery needs to be replaced? Look for signs that your battery may be nearing the end of its life, like electrical issues, a slow-starting engine or a check engine light on your display. When examining the battery directly, look for corrosion on the terminals, a sulfurous smell that could indicate leakage or a bloated or swollen battery case.

About Franklin Sussex Auto Mall Inc

Franklin Sussex Auto Mall Inc is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.

Dealer Conveniences

  • Shuttle Service Available
  • We Offer Rentals
  • Free WiFi
  • We Have Early Bird Hours
  • We Offer Mopar Accessories
  • We Offer Mopar Performance Parts
  • Certified Technicians

Call (973) 250-4445 today to schedule your next appointment.

Our technicians at Franklin Sussex Auto Mall Inc are ready to help you!
Business Link Logo

Franklin Sussex Auto Mall Inc is a BusinessLink Dealer!

Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.

Membership is free, with no dues or fees, and benefits include:
  • Next Available Bay Service: Members are always first in line for maintenance and repair work
  • Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
  • Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
  • Extended Service Hours: Longer hours mean your vehicle will be ready faster.

Call Franklin Sussex Auto Mall Inc today at (973) 250-4445 to learn more

Check for Vehicle Recalls

Customer Reviews

  • ★★★★★ Chloe Florence
    | Read Full Review
    11/18/2024 12:00:00 AM | Google
  • ★★★★★ Sean G
    Experience couldn’t have been better. Came here after hearing from co-worker about her experience. My salesman Jordan and dealership manager made me feel comfortable and at ease during whole process. It had been 20 years since I bought a new car and i was a bit nervous but this experience couldn’t have been easier. Would recommend to | Read Full Review
    11/18/2024 12:00:00 AM | Google
  • ★★★★★ Tacoma X
    Fantastic experience at Franklin Sussex Auto Mall. The team was professional and made the process of buying my new car seamless and enjoyable. | Read Full Review
    11/18/2024 12:00:00 AM | Google
  • ★★★★★ Melissa Lukashuk
    Jordan helped me purchase my new vehicle. I originally went to a different dealership but was treated extremely poorly. Jordan was pleasant, kind, and professional. He made the experience very easy and stress free. | Read Full Review
    11/16/2024 12:00:00 AM | Google
  • ★★★★★ Michael Lavin
    I just purchased a Ram 3500 from Gary Grossman. It was a great experience. I spent a lot of time online researching what I wanted. Gary did a lot of searching to find exactly what I was looking for and even offered to get it from another dealership. He was always quick to respond to all my questions. Once I decided to buy, he se | Read Full Review
    11/14/2024 12:00:00 AM | Google
  • ★★★★★ L G Entertainment
    How come they have 4.6 rating where there were so many negative reviews. I almost went to see a new Jeep there. Thank god I checked the reviews. | Read Full Review
    11/14/2024 12:00:00 AM | Google
  • ★★★★★ Sarah Ziccardi
    Purchased a Wagoneer with a defective window last year. They still have not replaced the window, since it is constantly on "backorder". I understand manufactures have delays but they have no problem selling new vehicles, which by the way have windshields in them. This is not a broken button, or bumper this is the glass I look through | Read Full Review
    11/14/2024 12:00:00 AM | Google
  • ★★★★★ H S
    Repair cost was more than 10% then original quote on same repair. With no communication. | Read Full Review
    11/13/2024 12:00:00 AM | Google
  • ★★★★★ Rob T
    Leased a Compass 5 months ago from here and it’s broken down on me twice already. The dealership would not give me a loaner vehicle because they need to “order them in advance” whatever that means. Lol first and last time with this dealership. | Read Full Review
    11/3/2024 12:00:00 AM | Google
  • ★★★★★ Heather Carroll
    I had a wonderful experience with both Gary (sales) and Nina (finance). They both went above and beyond to help me. I would highly recommend both! | Read Full Review
    11/2/2024 12:00:00 AM | Google
  • ★★★★★ Nokomis DeGroat
    I had a great experience at Franklin Sussex Auto Mall. The price quotes they gave me on two different vehicles were amazing! It really made it hard to choose! My husband kept calling our salesman Anthony a magician because of the “magic” he worked! I would definitely recommend FSAM to everyone and especially Anthony! He was absolutel | Read Full Review
    10/13/2024 12:00:00 AM | Google
  • ★★★★★ Beth Shusterman
    I had a wonderful experience buying my third Jeep! Edgar went above and beyond to ensure everything was taken care of. His attention to detail is exceptional! Thank you Edgar. We will be back! | Read Full Review
    10/5/2024 12:00:00 AM | Google
  • ★★★★★ Brittany Picarello
    Not thrilled to be honest with the lack of service my husband has received. We have bought I think 3 vehicles now from this location love our salesman and service has been ok. I am just beside myself that we were never told that our WEOWE expires. We have a leased vehicle that we did not receive the second key. We were told when we c | Read Full Review
    9/30/2024 12:00:00 AM | Google
  • ★★★★★ Jessica Lee
    Superstars of Service! Thank you to the Service Manager and his team for diagnosing and repairing my vehicle under warranty. I appreciate their dedication to being customer-focused, it is refreshing and I appreciate everyone's efforts, mechanics included, to diagnose and repair my vehicle. I purchased my car at a sister dealership, b | Read Full Review
    9/24/2024 12:00:00 AM | Google
  • ★★★★★ James Music
    My 2019 RAM had transmission problems and as a business owner I needed a solution quickly without sacrificing quality. I was introduced to Krstana. First and foremost, what a wonderful person. She is genuine, honest and cares about her customer. Not to mention simply a great personality. She helped me weigh out my options and worked | Read Full Review
    9/23/2024 12:00:00 AM | Google
  • ★★★★★ Brendan Post
    | Read Full Review
    9/20/2024 12:00:00 AM | Google
  • ★★★★★ Manny
    It was berry good experience, the people are very friendly especially the sellers Kire nothing compared to the other dealers, I’m very happy definitely i highly recommend to go there and buy a car thank you Kire Milevski | Read Full Review
    9/20/2024 12:00:00 AM | Google
  • ★★★★★ Erik Thompson
    Great experience second time customer highly recommend | Read Full Review
    9/20/2024 12:00:00 AM | Google
  • ★★★★★ Mike
    Everyone is super friendly and they will Work with you To get you the best deal. Anthony the salesman is super nice and very knowledgeable | Read Full Review
    9/19/2024 12:00:00 AM | Google
  • ★★★★★ Scott Jenkins
    It doesnt get any better than this. Been to this dealership many times just for this reason | Read Full Review
    9/19/2024 12:00:00 AM | Google
  • ★★★★★ Cathy Conlee
    I hate to give them even one star. Service is a bunch of procrastinating liars. Took them 3 months to repair the engine (UNDER WARRANTY)!!! I will NEVER buy a car here or seek service here again! You shouldn’t either. It’s not standing behind your product if you can’t repair YOUR DEFECT in a timely manner! | Read Full Review
    9/14/2024 12:00:00 AM | Google
  • ★★★★★ darren brown
    Worst service dept ever | Read Full Review
    9/7/2024 12:00:00 AM | Google
  • ★★★★★ Thomas Cooke
    | Read Full Review
    9/6/2024 12:00:00 AM | Google
  • ★★★★★ Joanne Ribe
    Excellent fast service! Everyone is very friendly and helpful with the entire buying process. | Read Full Review
    9/6/2024 12:00:00 AM | Google
  • ★★★★★ Glenn Gordon
    | Read Full Review
    9/3/2024 12:00:00 AM | Google
  • ★★★★★ Russell law L
    Very fair and professional service | Read Full Review
    9/2/2024 12:00:00 AM | Google
  • ★★★★★ Stephen Huber
    Anthony is the best salesman I know... My wife and I drove 40 minutes to see him instead of a 5 minute ride to Dodge by my house | Read Full Review
    9/2/2024 12:00:00 AM | Google
  • ★★★★★ Jaime Huber
    | Read Full Review
    9/2/2024 12:00:00 AM | Google
  • ★★★★★ Celesta Capizzi
    I was treated with courtesy and respect. Edgar and Nina did everything they could to help me get the car I had chosen. Thank you! | Read Full Review
    8/31/2024 12:00:00 AM | Google
  • ★★★★★ Tammy Degrazia
    Kristina was wonderful! I highly recommend Franklin Sussex Auto Mall! We will be back! | Read Full Review
    8/30/2024 12:00:00 AM | Google
  • ★★★★★ Maria Grajales
    | Read Full Review
    8/30/2024 12:00:00 AM | Google
  • ★★★★★ Steven
    Good service appointment was on time everyone courteous, and efficient highly recommended | Read Full Review
    8/30/2024 12:00:00 AM | Google
  • ★★★★★ Doris Gleason
    Love the staff at Franklin Sussex Auto Mall, especially Pam in customer service. She keeps you updated, is fast on her feet and super knowledgeable. She’s one of the reasons, among several, that I remain a customer. | Read Full Review
    8/30/2024 12:00:00 AM | Google
  • ★★★★★ chris lake
    | Read Full Review
    8/28/2024 12:00:00 AM | Google
  • ★★★★★ Mariusz Zakrzewski
    | Read Full Review
    8/28/2024 12:00:00 AM | Google
  • ★★★★★ Silent John
    ?? the 4xe is like a 90s wedding,,, it does the electric boogie woogie. ???????? c'mon. | Read Full Review
    8/28/2024 12:00:00 AM | Google
  • ★★★★★ john murphy
    The Parent Company that now owns Jeep,Chrysler,Ram,Dodge, Alfa Romeo,and Fiat, Stellantis is the worst customer service organization I have run into. It is imperative that you choose one of their Dealers with the juice to properly navigate the warranty and recall processes. With out the proper Dealership, which Franklin Sussex Auto | Read Full Review
    8/28/2024 12:00:00 AM | Google
  • ★★★★★ Giuli-Ann Marchiano
    | Read Full Review
    8/26/2024 12:00:00 AM | Google
  • ★★★★★ Sara Buendia
    I recently had the pleasure of purchasing a car from this dealership, and I couldn’t be more satisfied with the experience. The customer service was exceptional from start to finish. Nick, the car seller who assisted me, was knowledgeable, patient, and genuinely committed to finding the perfect vehicle for my needs. He answered all m | Read Full Review
    8/26/2024 12:00:00 AM | Google
  • ★★★★★ Christopher Van ness
    All I can say is EDGAR is the guy to deal with, down to earth not pushy at all but made very valid points he listened to what I wanted and made recommendations off that. Due to him being honest upfront and no b.s. kinda guy he got my sale. Also huge thumbs up to his negotiation skills and making the deal happen. The finance guy alon | Read Full Review
    8/26/2024 12:00:00 AM | Google
  • ★★★★★ Millie Lyons
    | Read Full Review
    8/25/2024 12:00:00 AM | Google
  • ★★★★★ Marian Burkett
    Emily G. Was great to work with , she is very Knowledgeable and very pleasant to work with! | Read Full Review
    8/25/2024 12:00:00 AM | Google
  • ★★★★★ Christopher Noto
    Although I didn’t get service done here.. they were extremely accommodating in allowing me to leave my vehicle there while waiting for it to be towed elsewhere. Staff could not have been more friendly! | Read Full Review
    8/24/2024 12:00:00 AM | Google
  • ★★★★★ Deanna Wolf
    | Read Full Review
    8/21/2024 12:00:00 AM | Google
  • ★★★★★ Tom Conlin
    | Read Full Review
    8/21/2024 12:00:00 AM | Google
  • ★★★★★ Ralph Seagrave
    Great experience! All the staff were courteous and helpful. Kevin and Nina and Pam were wonderful and really made sure I got what I wanted. | Read Full Review
    8/21/2024 12:00:00 AM | Google
  • ★★★★★ Helen Seise
    Staff is always very friendly and explain work getting done. Pam is the best | Read Full Review
    8/21/2024 12:00:00 AM | Google
  • ★★★★★ James Griffin
    Bait and switch?? I've been a customer of theirs for almost 30 years, having leased and bought various vehicles from them. I was looking at a 2014 Jeep Wrangler, VIN # lc4ajwac4el291785, on their web site on Friday, Aug. 16 2024. In Black, model # 99854. The vehicle was listed for $14,620. I texted them within the web site saying i | Read Full Review
    8/21/2024 12:00:00 AM | Google
  • ★★★★★ Mark Corrado
    I was very pleased with the service department specifically Pam! I was having issues with my warranty company and she was able to have them cover the cost of the repair!!! You wont be disappointed with their service department. | Read Full Review
    8/20/2024 12:00:00 AM | Google
  • ★★★★★ Jerry B
    Kevin in service is fantastic love my salesman Doug been with him for 20yesrd and bout and leased about 26or more vehicles great person and concider him family | Read Full Review
    8/20/2024 12:00:00 AM | Google
  • ★★★★★ Stan Dutkus
    As Usual Doug and Bob were the upmost professionals and made my car buying experience a great experience. | Read Full Review
    8/14/2024 12:00:00 AM | Google
  • ★★★★★ mark silverstone
    Great service from the team at Franklin Sussex Auto Mall. Pam is always friendly and helpful from the moment you arrive until the car is ready. | Read Full Review
    8/14/2024 12:00:00 AM | Google
  • ★★★★★ John Opalka
    Our salesman, Edgar and the entire FSAM Team made buying a car a great experience. Edgar made the whole process very easy. He was very relatable, friendly and when you asked questions it just felt like you were getting advice from a friend. There was no rush and when we said we wanted to take a look at some other dealerships they did | Read Full Review
    8/13/2024 12:00:00 AM | Google
  • ★★★★★ Katherine Kelly
    Amazing! Everyone there is absolutely amazing! I would defiantly recommend them to everyone!! They got me into a safe and reliable car for my family and myself! Defiantly going to be recommending them to everyone looking to purchase a car!! | Read Full Review
    8/10/2024 12:00:00 AM | Google
  • ★★★★★ ginamarie bonfiglio
    Very fast and great service dept | Read Full Review
    8/8/2024 12:00:00 AM | Google
  • ★★★★★ Michael Cagno
    | Read Full Review
    8/8/2024 12:00:00 AM | Google
  • ★★★★★ Darlene Wiessmann
    Service staff is professional, courteous and knowledgeable. | Read Full Review
    8/8/2024 12:00:00 AM | Google
  • ★★★★★ Robert Pepsis Jr
    Service was quick and complete.. People were friendly and pleasant..m | Read Full Review
    8/6/2024 12:00:00 AM | Google
  • ★★★★★ Pinky Fishman
    Do not get your car with AJ. Make sure not to get a car from him. He tried to screw me on the price. | Read Full Review
    8/4/2024 12:00:00 AM | Google
  • ★★★★★ Work First
    Stay away from ASSAD JUDAH at this dealership he is a schemey carsalesmen. | Read Full Review
    8/4/2024 12:00:00 AM | Google
  • ★★★★★ Dave Christensen
    | Read Full Review
    8/3/2024 12:00:00 AM | Google
  • ★★★★★ Nick Antonelli
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    8/1/2024 12:00:00 AM | Google
  • ★★★★★ Santy Cua
    Very helpful and friendly staff. | Read Full Review
    8/1/2024 12:00:00 AM | Google
  • ★★★★★ Rivers Weezerdome
    Had my Jeep a week / but I’m glad they did - because the right person did the job | Read Full Review
    8/1/2024 12:00:00 AM | Google
  • ★★★★★ Kathleen Freeman
    Very Professional and Knowledgeable. Keeps me upto date on what they are doing and what needs to be done. | Read Full Review
    7/30/2024 12:00:00 AM | Google
  • ★★★★★ Laurel Shauger
    | Read Full Review
    7/27/2024 12:00:00 AM | Google
  • ★★★★★ Ralph Dandorf
    Perfect service! | Read Full Review
    7/27/2024 12:00:00 AM | Google
  • ★★★★★ amparo giraldo
    The costumers services is great | Read Full Review
    7/27/2024 12:00:00 AM | Google
  • ★★★★★ George Soutter
    | Read Full Review
    7/27/2024 12:00:00 AM | Google
  • ★★★★★ Sal Tozzi
    Called my salesman Anthony about a problem with my leather lifting up on dashboard. Got a call from service department asking a couple questions. Truck was just off warranty. Fifteen minutes later I got a call back saying that they will change out dashboard as a good will service. A week later i got a call when part was in and set up | Read Full Review
    7/25/2024 12:00:00 AM | Google
  • ★★★★★ Steven Seeger
    Took care of my issue with the new vehicle and got me back out on the road !! | Read Full Review
    7/23/2024 12:00:00 AM | Google
  • ★★★★★ Dawn Lemoncelli
    | Read Full Review
    7/22/2024 12:00:00 AM | Google
  • ★★★★★ Samantha Simmons
    Krstana was amazing all around. She made the buying process a breeze and her hospitality was just as wonderful. I highly recommend asking for her if you’re coming here to buy! | Read Full Review
    7/22/2024 12:00:00 AM | Google
  • ★★★★★ Frances Swidrak
    | Read Full Review
    7/22/2024 12:00:00 AM | Google
  • ★★★★★ thunder cloud
    | Read Full Review
    7/20/2024 12:00:00 AM | Google
  • ★★★★★ Carl Ruppel
    Car was finished early. Great space to wait in lounge. Got some work done while waiting! | Read Full Review
    7/19/2024 12:00:00 AM | Google
  • ★★★★★ Samantha Cottrell
    Super friendly and informative. Great service as always. | Read Full Review
    7/18/2024 12:00:00 AM | Google
  • ★★★★★ Samantha
    Nice job, all the problems were done in none time | Read Full Review
    7/18/2024 12:00:00 AM | Google
  • ★★★★★ Bev Upton
    All the salespeople there are so nice and compassionate. This is my 3rd vehicle from Franklin Sussex auto mall, I don’t go anywhere else. Love these guys! ?? | Read Full Review
    7/16/2024 12:00:00 AM | Google
  • ★★★★★ Joey LaBarck
    | Read Full Review
    7/16/2024 12:00:00 AM | Google
  • ★★★★★ john murphy
    | Read Full Review
    7/16/2024 12:00:00 AM | Google
  • ★★★★★ Bill Baker
    It was time to upgrade our Jeep Grand Cherokee, and I had been looking and looking and found FSAM had one in the color and model I was looking for. We stopped up on a Saturday and the nicest salesman, Anthony, got the keys so we could take a look and for a test drive. We fell in love with it and Anthony got to work having our trade-i | Read Full Review
    7/12/2024 12:00:00 AM | Google
  • ★★★★★ Pam Flynn
    Staff always friendly and knowledgeable. Thank you for another purchase, we've purchased or leased over 15 vehicles in the past 35 yrs . Thank you again! Rich and Pam Flynn | Read Full Review
    7/12/2024 12:00:00 AM | Google
  • ★★★★★ William Jurewicz
    Fast and simple. No issues checking in. | Read Full Review
    7/12/2024 12:00:00 AM | Google
  • ★★★★★ Larry Sullivan
    When I picked up my Jeep Wrangler after being serviced, I paid the bill and went out to the lot to get my Jeep. The rear view mirror was no longer attached to the windshield, and was dangling by the electric wires. Two people came out to look, and told me that this sometimes happens when the car is left out in the bright hot sun, t | Read Full Review
    7/12/2024 12:00:00 AM | Google
  • ★★★★★ Lynn Homer
    Car went in for service. Took day off from work as I needed my vehicle. At the end of day, car not worked on.....I had to pick up and schedule a 2nd day with no pay due to loss of work. 2nd appt, car not done and ran into following Saturday. In the end, car was worse after appt... shutters when you drive it and feels unsafe. I wo | Read Full Review
    7/12/2024 12:00:00 AM | Google
  • ★★★★★ Joanne W
    Great service department! | Read Full Review
    7/10/2024 12:00:00 AM | Google
  • ★★★★★ Debra Burns
    Excellent dealership. Salesman Kire is the best!! Fantastic service. Love my new vehicle!!! | Read Full Review
    7/10/2024 12:00:00 AM | Google
  • ★★★★★ John & Denise Hertlein
    The staff was kind and courteous! I left my car overnight and it was done much earlier than the scheduled time! Kevin, my service advisor, was amazing and texted me with information! It was a great experience! | Read Full Review
    7/10/2024 12:00:00 AM | Google
  • ★★★★★ John Mckean
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    7/10/2024 12:00:00 AM | Google
  • ★★★★★ Christine Acosta
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    7/10/2024 12:00:00 AM | Google
  • ★★★★★ joe palaia
    Definitely a place to shop for a New vehicle. Go see Christina or Nina. | Read Full Review
    7/10/2024 12:00:00 AM | Google
  • ★★★★★ Lindsey Vento
    | Read Full Review
    7/10/2024 12:00:00 AM | Google
  • ★★★★★ Maurice Matteson
    Franklin Sussex auto mall is a fantastic dealership. Anthony was a great salesman who listened to what I wanted and worked with me to find the truck I wanted. Robby in finance is the bestest just like his plaque says. And he remembered me after 3 years. Got my 3rd vehicle from then over the 4th of July weekend. That’s most repeat bus | Read Full Review
    7/8/2024 12:00:00 AM | Google
  • ★★★★★ Ken
    It's great dealing with the sales floor. They treat you like a friend . Nina and Edgar are fantastic!!! No sales pressure. | Read Full Review
    7/3/2024 12:00:00 AM | Google
  • ★★★★★ Peter Milevski
    Exceptional service from the entire staff at Franklin Sussex auto mall.Buying a car made easy. Pam in service is great as always! And go see Kire for the best buying experience ever!! | Read Full Review
    7/3/2024 12:00:00 AM | Google
  • ★★★★★ Adam Bruning
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    7/3/2024 12:00:00 AM | Google
  • ★★★★★ robert greifelt
    Great saleswomen ask for emily! | Read Full Review
    7/3/2024 12:00:00 AM | Google
  • ★★★★★ Stephen Freese
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    7/3/2024 12:00:00 AM | Google
  • ★★★★★ Daniel Fini
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    7/3/2024 12:00:00 AM | Google
  • ★★★★★ Matthew Hill
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    7/2/2024 12:00:00 AM | Google
  • ★★★★★ Richard Reiff
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    7/2/2024 12:00:00 AM | Google
  • ★★★★★ Michael Carreiro
    Service department always goes above and beyond. Customer satisfaction is paramount. | Read Full Review
    7/2/2024 12:00:00 AM | Google
  • ★★★★★ Missy G
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    6/30/2024 12:00:00 AM | Google
  • ★★★★★ Dana Bitondo
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    6/30/2024 12:00:00 AM | Google
  • ★★★★★ Johnny Lira
    I stopped going for service after my coupon ended. The last visit, the entire service staff, including the manager, treated me like a jerk. It's totally messed up in that office. | Read Full Review
    6/29/2024 12:00:00 AM | Google
  • ★★★★★ John Nivens
    Great experience, problem was solved quickly | Read Full Review
    6/28/2024 12:00:00 AM | Google
  • ★★★★★ JoAnne Stanton
    In and out, service was great and friendly as always! Thanks Pam! | Read Full Review
    6/28/2024 12:00:00 AM | Google
  • ★★★★★ Dakota Buckner
    Best car buying experience hands down! Anthony was wonderful and although he wouldn’t be in when we made our appointment he sent us to Edgar. Edgar was an absolute delight and very relatable. Made buying my first Jeep a great experience. I went in looking for one car and he ended up helping me find a different one that had actually b | Read Full Review
    6/26/2024 12:00:00 AM | Google
  • ★★★★★ courtney eng
    Anthony is literally the best car guy out there. I’ve leased 3 cars from him now and sent multiple people to him who also love him! Quick and pleasant experience getting my car. | Read Full Review
    6/25/2024 12:00:00 AM | Google
  • ★★★★★ Bryan Smith
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    6/25/2024 12:00:00 AM | Google
  • ★★★★★ John Oroho
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    6/25/2024 12:00:00 AM | Google
  • ★★★★★ Andrew B
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    6/23/2024 12:00:00 AM | Google
  • ★★★★★ Matt Steinman
    Pam Is Awesome helped me alot . | Read Full Review
    6/20/2024 12:00:00 AM | Google
  • ★★★★★ T V
    Pam Ressler in the service department is top notch. She gets me in quick. She knows her stuff and communicates what’s going on until it’s time to go. She shows great competing urgency and provides excellent customer service. Thank you Pam! | Read Full Review
    6/20/2024 12:00:00 AM | Google
  • ★★★★★ Nikita P
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    6/20/2024 12:00:00 AM | Google
  • ★★★★★ Teri Lyons
    First time customer and very satisfied with purchase and first service appointment. Staff was professional and accommodating | Read Full Review
    6/20/2024 12:00:00 AM | Google
  • ★★★★★ Keith Landau
    Good service happy with repair... staff exposed former repair didn't put all new parts in we were not able to recoup this repair money as a result we paid out of pocket quite a lot of money for seniors living on a fixed income | Read Full Review
    6/20/2024 12:00:00 AM | Google
  • ★★★★★ Theresa Babcock
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    6/20/2024 12:00:00 AM | Google
  • ★★★★★ Tracey Perrotta
    EDIT: If this is something that was never covered under warranty the service manager should not have wasted anyone's time making it seem that it would be. The quoted amount for the service was raised by over $200 after I contacted the Jeep company for assistance in covering this payment too which was concerning. Regardless of not cov | Read Full Review
    6/20/2024 12:00:00 AM | Google
  • ★★★★★ Frank Velasco
    4th car I’ve purchased from the dealer, the 2nd from Anthony, I’m never going to another dealership again. They genuinely respect the client and put their best deals on the table. In and out of there fast and with the deal i want. Perfect! | Read Full Review
    6/19/2024 12:00:00 AM | Google
  • ★★★★★ caitlyn lyons
    Wonderful experience as always. My family has been working with Kire for years, and we will continue to keep coming back! Our family has done 7 cars here and Kire made the entire experience seem less and enjoyable from start to finish. Everything was prepared before I entered the building, photos of car options and multiple pricing o | Read Full Review
    6/18/2024 12:00:00 AM | Google
  • ★★★★★ Jackie DeCataldo
    I was able to get an appointment quickly. My service was done promptly when I arrived! | Read Full Review
    6/15/2024 12:00:00 AM | Google
  • ★★★★★ Renee Nieves
    Had an amazing experience with Anthony. He was very honest and very professional. He knew exactly what we were looking for and straight to the point. Best of the best! I will be returning in the near future to work with him again! | Read Full Review
    6/15/2024 12:00:00 AM | Google
  • ★★★★★ M Klimash
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    6/15/2024 12:00:00 AM | Google
  • ★★★★★ Pat Mondragon
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    6/15/2024 12:00:00 AM | Google
  • ★★★★★ Kevin Ewell
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    6/14/2024 12:00:00 AM | Google
  • ★★★★★ Tami
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    6/13/2024 12:00:00 AM | Google
  • ★★★★★ Chris McGrath
    Service was great and finished in a timely manner. Love going up to Franklin Sussex because got to catch up with a few people who sold me my car. Always a very friendly and welcoming environment. | Read Full Review
    6/13/2024 12:00:00 AM | Google
  • ★★★★★ George Novotny
    Great and timely service as always ?? | Read Full Review
    6/13/2024 12:00:00 AM | Google
  • ★★★★★ madeline acevedo
    It was a pleasure to work with Gary | Read Full Review
    6/11/2024 12:00:00 AM | Google
  • ★★★★★ Al Deraz
    I purchased my Hellcat from Franklin Sussex auto mall. The service department is fantastic, a bit expensive to work on these cars. But the work is fantastic, Pam is a sweet and very detail oriented. Definitely recommend them all. | Read Full Review
    6/6/2024 12:00:00 AM | Google
  • ★★★★★ Bonnie Hintzen
    Very pleasant and efficient staff. | Read Full Review
    6/6/2024 12:00:00 AM | Google
  • ★★★★★ Michael Pessolano
    Always get great service at FSAM Pam always makes sure my truck is taken care of..they go the extra mile to accommodate...love that!!! | Read Full Review
    6/6/2024 12:00:00 AM | Google
  • ★★★★★ Donna Provost
    I had an appointment for an oil change & tire rotation at 10:30 checked in everyone very friendly got my truck back at 12:30 | Read Full Review
    6/6/2024 12:00:00 AM | Google
  • ★★★★★ matt colaku
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    6/4/2024 12:00:00 AM | Google
  • ★★★★★ jorge shimokawa
    I was very impressed and 100% satisfied with the service Kire @ Franklin Sussex Automal provided. They make car buying an easy process and hassle free experience. I would highly recommend them to family and friends. Jorge S. | Read Full Review
    6/4/2024 12:00:00 AM | Google
  • ★★★★★ Rick Romagnoli
    | Read Full Review
    6/4/2024 12:00:00 AM | Google
  • ★★★★★ Denice Hill
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    6/4/2024 12:00:00 AM | Google
  • ★★★★★ Janice Inguagiato
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    6/4/2024 12:00:00 AM | Google
  • ★★★★★ Renee Morgan
    Pam is always a pleasure doing business with. I come in regularly for my oil changes and whatever else my truck may need. The service is excellent. | Read Full Review
    6/4/2024 12:00:00 AM | Google
  • ★★★★★ Marc Lestz
    | Read Full Review
    6/4/2024 12:00:00 AM | Google
  • ★★★★★ James Bauernfeind
    Great service. Friendly staff | Read Full Review
    6/4/2024 12:00:00 AM | Google
  • ★★★★★ Denis Larriega
    Good job | Read Full Review
    6/1/2024 12:00:00 AM | Google
  • ★★★★★ Edgar Taylor
    Very helpful, full attention to our needs without pushing their own agendas. Asked the sales associate, Edgar for specific model and he went out of his way to locate and deliver. The whole sales team from floor to financing was ACES. Will recommend family and friends. Best buying experience to date. | Read Full Review
    6/1/2024 12:00:00 AM | Google
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