Return to complete listing of Mopar All Makes Service Servicing Passaic

Mon: 07:30 am - 07:00 pmTues: 07:30 am - 07:00 pmWed: 07:30 am - 07:00 pmThur: 07:30 am - 07:00 pmFri: 07:30 am - 07:00 pmSat: 08:00 am - 04:00 pmSun: Closed

General Service
Oil Changes
Tire Maintenance
Brake Service
Battery Service

Why should you visit a Mopar service center?

Regardless of whether you drive a Chrysler, Dodge, Jeep®, Ram, FIAT® or another brand vehicle, we offer fast and professional service for nearly all makes and models.

Fast and convenient service
No appointment needed
Service for nearly all makes and models

Complimentary multi-point inspection
Tires and other services available

Coupons and Rebates for extra savings
Factory-trained, certified technicians

Backed by the World's Best Brands Mopar® Express Lane uses parts and products from the most trusted automotive brands.

Mopar® Express Lane uses only genuine Chrysler, Dodge, Jeep®, Ram and FIAT® Brand parts. All parts have been tested to ensure function, fit and finish of original specifications.

Magneti Marelli® parts are used on all other makes and models. Magneti Marelli has been a leader in both quality and innovation for 95 years and counting.

Mopar® Express Lane recommends Pennzoil® Motor Oil. We also offer the highest quality Pennzoil synthetic oil, keeping your engine clean and extending the life of your oil change for an even greater value.

The lifeblood of your Vehicle

The importance of regular oil changes can’t be overstated in keeping your engine running smoothly. Schedule an appointment with our highly trained technicians for help in finding the right oil for your needs or drop in for Express Lane service.

The Many Benefits of Engine Oil At its most basic, oil keeps your engine running. It also serves a number of other functions that help to prolong the life of your vehicle.

Friction Reduction
Heat Reduction

Engine Cleaning
Weather Tolerance

Rust and Corrosion Prevention
Improved Performance

How to Read your Tires

A vehicle asks a lot of its tires. By learning how to identify wear and decipher your tire's sidewalls, you'll be better prepared to deal with the issues that arise when rubber meets road.

BRANDS WE CARRY

Goodyear
Dunlop
Kelly
Bridgestone®

Firestone
Michelin®
BFGoodrich
Uniroyal

Continental
General
Yokohama®
Pirelli®

Falken
Ohtsu
Hankook
KUMHO

Nexen
Toyo
Nitto

Stop on a Dime

Make sure your brakes are functioning at their best with expert service from Mopar®. Learn how to spot signs of wear and what to do about them as well as how to extend the life of your brakes and what to look for when shopping for new brake pads and rotors.

Benefits of Magneti Marelli Brakes, offered by MoparMagneti Marelli brakes, offered by Mopar®, stand out from the competition. Learn what makes them so effective and what to look for when shopping for brake pads.

Ultra-Quiet Braking
New Brake Hardware

Superior Braking Performance
Rigorously Tested

Stainless Steel Hardware
Lifetime Limited Warranty

How can I extend the life of my brakes? The way you drive will make a significant impact on the life of your brakes. Avoid having to make hard stops by maintaining a safe distance from other vehicles and coasting to a stop when possible. Pay attention to any unusual noises or vibrations when braking and get them checked out—early intervention can avoid costly repairs.

How do I know when my brakes need to be replaced? By the time you notice the most obvious signs of brake wear, such as squealing or grinding noises when you brake, juddering or longer stopping distances, it may be too late for an easy fix. Regularly inspect your brakes, paying attention to the thickness of your brake pads and to any indicator lights on your dashboard. Also, you should make note of the recommended service intervals for your brakes and take your vehicle in for regular maintenance.

What causes my brakes to overheat? The friction from braking results in heat. When you brake aggressively or hold down the brake for a long time (such as when going downhill with a heavy load), it can put a lot of pressure on your braking system and can even “glaze” your brake pads by wearing them down to the point that they have trouble generating enough friction to stop. You can avoid overheating your brakes by driving more cautiously, downshifting instead of pressing the brakes to slow your vehicle and by staying on top of regular maintenance of your brakes.

How to Extend the Life of Your Battery

The average battery will last three to five years, but you can ensure that your battery’s lifespan will be in the higher end of that range with these tips.

Clean Your Battery
Limit Heat Exposure

Avoid Short Trips
Clamp Your Batteries

Turn Off Extra Features
Test Your Battery

How do I choose the right battery for my vehicle?Generally, a battery provided by your vehicle manufacturer or an original equipment manufacturer will be specifically designed for your vehicle, ensuring a seamless replacement. Mopar® stocks batteries for current-model FCA US LLC vehicles, so you can find the right one for your needs.

How do I recharge the battery? If your battery has no charge at all, you can use a battery charger to recharge it. Check the instructions on your charger and make sure that your vehicle and the charger are off before connecting any cables.

How do I know when my battery needs to be replaced? Look for signs that your battery may be nearing the end of its life, like electrical issues, a slow-starting engine or a check engine light on your display. When examining the battery directly, look for corrosion on the terminals, a sulfurous smell that could indicate leakage or a bloated or swollen battery case.

About Nielsen Dodge Chrysler Jeep Ram

Nielsen Dodge Chrysler Jeep Ram is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.

Dealer Conveniences

Shuttle Service Available
We Offer Rentals
Spanish Speaking
Free WiFi
We Have Early Bird Hours
We Offer Mopar Accessories
We Offer Mopar Performance Parts
Ask About Service Contracts
Certified Technicians
Free Estimates

Call (888) 471-8497 today to schedule your next appointment.

Our technicians at Nielsen Dodge Chrysler Jeep Ram are ready to help you!

Nielsen Dodge Chrysler Jeep Ram is a BusinessLink Dealer!

Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.

Membership is free, with no dues or fees, and benefits include:

Next Available Bay Service: Members are always first in line for maintenance and repair work
Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
Extended Service Hours: Longer hours mean your vehicle will be ready faster.

Call Nielsen Dodge Chrysler Jeep Ram today at (888) 471-8497 to learn more

Check for Vehicle Recalls

Customer Reviews

★★★★★ Jessica
Purchased my car in 2023 . Horrendous response time. Dropped my car off April 22. They said it would be a few days, didn’t get it back till 14 days later . every few days I would have to call them to check up on it and everyone would just say they would leave a message for Kiara, (I guess that was the only person who could advise me | Read Full Review
5/20/2025 12:00:00 AM | Google
★★★★★ Daniel DiGuglielmo
Terrible experience — stay away! I was grossly overcharged for my car, and the issues didn’t stop there. My father is still struggling just to get the floor mats that were promised with his car purchase. The dealership constantly seems to "discover" new problems just to tack on extra charges. The latest scam? They claimed they had | Read Full Review
5/15/2025 12:00:00 AM | Google
★★★★★ Tiffany Freundlich
Terrible experience! Left in tears the way I was treated after dropping my car off at the service center. | Read Full Review
5/15/2025 12:00:00 AM | Google
★★★★★ james angelillo
I HAVE BEEN BUYING CAR OVER 40 YEARS AND HAVE NEVER HAD SUCH AN AMAZING EXPERIENCE BUYING A VEHICLE. FROM THE MOMENT I WALKED INTO THIS DEALERSHIP, I WAS GREETED AND THANKED BY MOPAR MIKE, THE SALES PERSON, WHO I 1000000% RECOMMEND YOU DEAL WITH AND THE GM CARMINE, A PERFECT GENTLEMAN. FROM PURCHASING , FINANCING AND GIVEN AN OVERVIE | Read Full Review
5/13/2025 12:00:00 AM | Google
★★★★★ Devin Ellis
I recently leased a new Dodge Durango GT Plus from Nielsen Jeep in East Hanover, and I couldn’t be more impressed. Huge thanks to Peter (my sales rep), Tom (in finance), and Carmine (sales manager) for making the process quick, smooth, and stress-free. Not only did they beat every other dealer’s pricing in the area, but I was in and | Read Full Review
5/13/2025 12:00:00 AM | Google
★★★★★ Gabriela Vieira
Well…you have had my Keep for over 2 months and there is no clear understanding of when the parts will be in and you are making g me pay for a car rental. I have purchased 4 cars from this dealer ship….really bad customer service. Is this really the Nielsen way? | Read Full Review
5/9/2025 12:00:00 AM | Google
★★★★★ Bryan Wilson
Bought a used Durango from this dealership. Took forever to process simple paperwork at time of sale. Had to email copies of sale paperwork. After they received their check, they sat on tag/title paperwork for almost 2 weeks before having to "rush it" to get me my plate before the out-of-state temp tag expired. I drove 4 hours to | Read Full Review
5/6/2025 12:00:00 AM | Google
★★★★★ D C
2019 Grand Cherokee HA 5.7-32k Miles .Unfortunately I'm updating my review. First off I will say the Service advisors and Service manager are pleasant to deal with and they do try. However not sure what happening with techs and mechanics. First visit Jan 24th for oil change, tire rotation, multi point inspection and Service Suspens | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Mark A
I’m not one to write reviews but my amazing experience purchasing my Grand Cherokee Limited warrants one. This was my 4th attempt to buy from this dealership since 2015. Previous visits were not so pleasant as the older sales advisors that worked with me did not take me seriously and showed a lack of respect (I look much younger tha | Read Full Review
4/24/2025 12:00:00 AM | Google
★★★★★ Buzz Palk
Dropped my Jeep at E Hanover service dept on Saturday 4/11 pm. No work could be done until Monday.lts now April 24 and it hasn’t been fixed .I was told no loaner vehicles were available. I need my Jeep, I,m 88 years old and in poor health. Apparently it needs ahead gasket and a front stabilizer. I was told I have to wait because it d | Read Full Review
4/24/2025 12:00:00 AM | Cars.com
★★★★★ Daniel Weber
We recently were in a squeeze and needed a car ASAP and Toni Han, and the Nielsen team, couldn't have been more responsive to our needs. They answered every question and made sure we were comfortable each step of the way. The entire process smooth and stress-free. We left that day with a new car and a dealership we will be revisitin | Read Full Review
4/22/2025 12:00:00 AM | Google
★★★★★ Irene Koudis
I would like to say that I’m very pleased with the customer service and the hospitality at Nielsen! It all happened because I met this wonderful person named Toni Han. She was my sales rep and she was amazing!!! I wanted my Jeep Wrangler and I got my Jeep Wrangler!!! She listened and worked with me to make it happen!!! I highly recom | Read Full Review
4/22/2025 12:00:00 AM | Google
★★★★★ Robert Hwang
I purchased a 2025 Jeep Gladiator from this dealership last week. What a refreshing experience! My salesperson, Toni Han, was friendly, patient, and attentive to my needs. She advocated for me and was straight forward and honest. Toni knew what was feasible for me and the dealership. She was able to strike a great balance and won my | Read Full Review
4/22/2025 12:00:00 AM | Google
★★★★★ ???
Had a great experience leasing a car through Toni Han. She really knows her stuff and made the whole process super easy and stress-free. Communication was smooth from start to finish, and I ended up getting the car I wanted at a price I was happy with. Definitely recommend working with Toni if you're looking for a car! | Read Full Review
4/22/2025 12:00:00 AM | Google
★★★★★ victor bravo
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4/22/2025 12:00:00 AM | Google
★★★★★ noreen estrada
I was there yesterday had a great experience, Amanda our sale professional was amazing !!! Helped us get the perfect cars. Took her time making sure we were comfortable with the vehicles. Also Goldee and Jason helped with financing the vehicles made it possible for us to leave not with just one car but two!!! They are very good at w | Read Full Review
4/18/2025 12:00:00 AM | Google
★★★★★ chris lafferman
Just purchased a jeep rubicon from Nielson in East Hanover. Great experience!! Drove the jeep, told them what price I wanted and they made it happen without any back and forth!! My salesperson Fadi was awesome!! He is great at knowing what was important to me and making it happen! Jason the finance manager was great to work with! 1st | Read Full Review
4/18/2025 12:00:00 AM | Google
★★★★★ Y
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4/18/2025 12:00:00 AM | Google
★★★★★ Lucas sadowski
Good experience with both the sales and service dept. Recently bought my Jeep from Amanda, she was amazing! Very knowledgeable and helped me find exactly what I was looking for. Have worked with Roland and many of the other advisors over the years with all of our vehicles, wouldn’t take them anywhere else for service. | Read Full Review
4/16/2025 12:00:00 AM | Google
★★★★★ Vera Abisogun
I really tried to give Nielson Dodge a chance but they blew it every time. My first complaint is the lack of customer service and the nasty attitudes of the customer service reps there. I was greeted on my first visit it by Jessica and every visit after was pretty much ignored. The agents at the front desk act as if they don’t see yo | Read Full Review
4/16/2025 12:00:00 AM | Google
★★★★★ Steven Faranda
I recently purchased a 2025 Jeep Grand Cherokee from Maria at Nielsen, and I couldn’t be happier with the entire experience. From the moment I walked in, the team was professional, knowledgeable, and genuinely helpful. Maria was absolutely fantastic—she took the time to walk me through all the features of the Grand Cherokee, answere | Read Full Review
4/15/2025 12:00:00 AM | Google
★★★★★ Vanessa
I extend my sincere appreciation to the service department for their assistance in assisting me with my transmission issue. I also want to specifically thank Service Manager Roland for arranging the convenient drop-off and pick-up of my vehicle, given my current inability to drive following surgery. This was greatly appreciated. | Read Full Review
4/8/2025 12:00:00 AM | Google
★★★★★ pernella mcdowell
Routine oil change, $95 and they neglected to top off alllll my fluids! This is completely uncalled for, considering, they sent the receptionist to sell me on spark plugs! They had (1) job and never completed it! Come on DODGE! I called and no one responded! No text or callback from anyone!!! | Read Full Review
4/2/2025 12:00:00 AM | Google
★★★★★ Connor Doherty
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3/27/2025 12:00:00 AM | Google
★★★★★ Paola Cardona
I had a very great an easy experience I thought I was not goin to have a great day that day but Amanda and Jason made my day !!! I was in a rough spot with my vehicle and was not sure what to do . They guide me and explained in detail what would be my best offer they were transparent and clear ! Very professional!!!! Iam very pleased | Read Full Review
3/25/2025 12:00:00 AM | Google
★★★★★ pernella mcdowell
Routine oil change, $95 and they neglected to top off alllll my fluids! This is completely uncalled for, considering, they sent the receptionist to sell me on spark plugs! They had (1) job and never completed it! Come on DODGE! | Read Full Review
3/20/2025 12:00:00 AM | Google
★★★★★ Vasyl Ignatyshyn
I had a fantastic experience purchasing my car with Sebastian’s help. He was incredibly responsive, always available to answer my questions, and made the entire process smooth and stress-free. His honesty and transparency were truly appreciated, and he worked hard to get me a great deal. If you’re looking for a reliable and helpful s | Read Full Review
3/17/2025 12:00:00 AM | Google
★★★★★ Jeremy Pizarro
If there was an option for 10 stars I would. Our salesman Fadi was and is a complete professional. Helpful every step of the way, answered all our concerns with no hesitation, also cracking some jokes along the way. I’ve had 5 cars in the last 15 years and this being the 6th was the EASIEST and most comfortable experience I’ve had. I | Read Full Review
3/16/2025 12:00:00 AM | Google
★★★★★ Robert Zoppi
I’ve been coming to this service center for the past 13 years to get all of my vehicle’s service done, even though there is a Jeep dealership in my town. I chose to come here because I purchased my Jeep from this location, and the service center has always been communicative and efficient in the past. However, this visit has been by | Read Full Review
3/6/2025 12:00:00 AM | Cars.com
★★★★★ Robert Zoppi
I’ve been coming to this service center for the past 13 years to get all of my vehicle’s service done, even though there is a Jeep dealership in my town. I chose to come here because I purchased my Jeep from this location, and the service center has always been communicative and efficient in the past. However, this visit has been by | Read Full Review
3/6/2025 12:00:00 AM | DealerRater
★★★★★ Javier L
This is the best experience I have ever had with a dealer. Maria is such a professional young lady, the GSM is wonderful, he is willing to work with you. There are several dealers in the area, but I recommend this one over the others. | Read Full Review
3/5/2025 12:00:00 AM | Google
★★★★★ Rob Z
I’ve been coming to this service center for the past 13 years to get all of my vehicle’s service done, even though there is a Jeep dealership in my town. I chose to come here because I purchased my Jeep from this location, and the service center has always been communicative and efficient in the past. However, this visit has been by | Read Full Review
3/5/2025 12:00:00 AM | Google
★★★★★ D C
2019 Grand Cherokee HA 5.7-32k Miles .Unfortunately I'm updating my review. First off I will say the Service advisors and Service manager are pleasant to deal with and they do try. However not sure what happening with techs and mechanics. First visit Jan 24th for oil change, tire rotation, multi point inspection and Service Suspens | Read Full Review
3/3/2025 12:00:00 AM | Google
★★★★★ Paul Yachimiak
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2/20/2025 12:00:00 AM | Google
★★★★★ Tony Infantino
Great Dodge Jeep Chrysler Ram dealership in northern N.J. | Read Full Review
2/20/2025 12:00:00 AM | Google
★★★★★ Harpreet Singh
I bought my first Jeep today (Wagoneer) and man what an experience it was working with Fadi. This guy is so humble and knowledgeable. I highly recommend Fadi if you are here to buy a Jeep. I wish you best Fadi. | Read Full Review
2/17/2025 12:00:00 AM | Google
★★★★★ Manpreet Singh
I Just Bought 2025 Ram 1500 from Nielsen Dodge @East Hanover, NJ. Entire Experience was very Professional and Seamless. Special Thanks to “Fadi Zidan” & “Jason Kim” Fadi was very professional and courteous, right from Day-1 of Entire Deal. He was available even on his DayOffs, and Weekends In Case Any Questions about the Vehicle. (& | Read Full Review
2/9/2025 12:00:00 AM | Google
★★★★★ Dillon Myler
Their salespeople love texting and driving on 287 in vehicles with new dealer plates and Neilsen plate frames - geniuses! | Read Full Review
2/5/2025 12:00:00 AM | Google
★★★★★ Keith Kirk
Manny and his team at Nielsen did an amazing job on my Jeep’s bodywork—it looks better than ever! Their work was top-notch, and they kept me updated every step of the way. The whole process was smooth, and their communication was great. I highly recommend them! ????? | Read Full Review
2/4/2025 12:00:00 AM | Google
★★★★★ Fred Richardson
I have a bad experience with Nielson Dodge and I suggest you guys don't take your car there to get fixed ,I bought used car therea 2017 jeep wrangler ,it had 33 or some miles were in there ,when I first bought the car ,I had a check engine light that was on in there ,and I complained Abt it ant they made me believed ,they are not see | Read Full Review
2/2/2025 12:00:00 AM | Google
★★★★★ dwayne chiles
Fadi was great and easy to deal with. | Read Full Review
1/30/2025 12:00:00 AM | Google
★★★★★ George Remias
I had the best salesman . His name is Fadi and went above and beyond. Couldn’t be more happy with my experience. | Read Full Review
1/29/2025 12:00:00 AM | Google
★★★★★ Daniel Cohen
Fadi is a superb salesman. He is friendly, honest and follows through on his commitments. I can not recommend him enough. When you go to the dealership, ask for Fadi. You will not be disappointed! | Read Full Review
1/29/2025 12:00:00 AM | Google
★★★★★ ILLUSIONZ AUTO
While no service dealership is perfect. They do stand by their word and I can respect that. So to be fair I am giving four stars. Update 01/27/2025. I ended up replacing my day time running headlights Ram promaster 1500 on my own recently and it's funny how you discover things when you do it on your own. A few years back i had an | Read Full Review
1/27/2025 12:00:00 AM | Google
★★★★★ D C
Great service center and staff. Had an air suspension warning that triggered on and off, they inspected and found no issues. Only down side it took a few days for them to work on my car. But my service advisor Jessica was great returning my calls when I called for updates. | Read Full Review
1/25/2025 12:00:00 AM | Google
★★★★★ Steven Ferrara
Never return a call have left message after message trying to get an answer on a much needed warranty repair on my sister in law’s vehicle. Had no trouble with communication over the last three years going only to them for service and spending money | Read Full Review
1/23/2025 12:00:00 AM | Google
★★★★★ Noé Chacón
Excellent service, excellent people, very helpful and above all very kind. They helped me obtain my vehicle and guided me very well in the process. Excellent, highly recommended. Many thanks to Ernie Byrne for his help. | Read Full Review
1/19/2025 12:00:00 AM | Google
★★★★★ Randall Munoz
Service left a lot to be desired. Car dropped off 12/06, went into shop on 12/10. Vehicle finally diagnosed on 12/16, six days after going into shop. Part ordered and advised it takes 5-8 business days to arrive. On 12/27 the part finally arrives, exactly 8 business days later. On 12/27 advised the car would be completed on 12/3 | Read Full Review
1/1/2025 12:00:00 AM | Google
★★★★★ Supop Huntakul
Unpleasantly surprised on HOW RUDE AND UNPROFESSIONAL this dealership was considering i read “wonderful” 4-5 star reviews, i guess they buy there reviews because the Two Representatives My wife and I spoke To (1) “Maria” (2) Carmine “ Manager” and that word is used very loosely was so inconsiderate. Considering Stellantis is two days | Read Full Review
12/28/2024 12:00:00 AM | Google
★★★★★ Jon Weiman
This dealership is a nightmare to deal with. The people who work there are universally rude and belligerent. Don't. | Read Full Review
12/27/2024 12:00:00 AM | Google
★★★★★ VK O
I have purchased 5 vehicles in 5 years from one of the best sales representatives I have worked with!! Amanda.C ( yes I have an expensive habit haha??) recently 392 JEEP to TRX … Amanda, Carmine the General Manager and Jason from finance made it happen… again .. if you are in the market for a vehicle go see Amanda she will treat you w | Read Full Review
12/17/2024 12:00:00 AM | Google
★★★★★ Joshua Goldstein
Excellent customer service, couldn’t be happier. Roland and Jessica are amazing. They are extremely helpful, professional and made the experience so easy- couldn’t ask for more! | Read Full Review
12/10/2024 12:00:00 AM | Google
★★★★★ K Brx
Called to see if they had a key fob in stock , they did but are 2.5 hours away from me so asked to see if they could ship it... NO SIR, no sir Totally understand it has a battery in it , also know it takes less effort to remove the battery from it then to tie your shoes. I swear these stellantis dealers are the absolute worst to dea | Read Full Review
12/5/2024 12:00:00 AM | Google
★★★★★ ronald lopez
The best dealer where you can buy a car, I’m 18 ready old and SEBASTIAN GALLEGO help me to get my dreams car. So if you are latino and looking for a good car this is the place and SEBASTIAN is the man who can help you with everything.#_# | Read Full Review
11/30/2024 12:00:00 AM | Google
★★★★★ Michael Abdan
I just leased a new Jeep Grand Cherokee L from them. Josh was a pleasure to deal with and fought hard to get me the best deal possible. Goldie in finance is a straight shooter and made sure everything was right before the holidays. Happy Holidays and I hope to do business again! | Read Full Review
11/26/2024 12:00:00 AM | Google
★★★★★ Christina Previte
I am having the most horrendous experience here. It’s amazing to me that this place is still in business. I was overcharged on a car purchase. Promised a second key that took months and months to materialize, only after numerous complaints. Now I’m trying to get a refund on a warranty for a car that I sold. I’ve been waiting months a | Read Full Review
11/26/2024 12:00:00 AM | Google
★★★★★ Erick Jaramillo
I had a fantastic car buying experience at Nielsen Dodge Chrysler Jeep Ram!! I want to personally thank Fadi, he is super helpful, knowledgeable, and made the process smooth and stress-free. I was able to find a car and come to a deal in less than 24hours. He gave me the opportunity to listen to my needs and found the perfect price f | Read Full Review
11/23/2024 12:00:00 AM | Google
★★★★★ Matty McDevitt
GREAT transaction. Price was as advertised, Patti responded quickly, Gabrielle was awesome in answering my questions. | Read Full Review
11/21/2024 12:00:00 AM | Google
★★★★★ Ann LaGreca
Bad decision! They take the money and drop off the face of the earth. Fake off the showroom floor "new car" w problems | Read Full Review
11/21/2024 12:00:00 AM | Google
★★★★★ TM Rob
I wanted to share a concerning experience my significant other had at your dealership on Saturday, 11/16. It seems that, according to one of your staff members, only 'elite buyers' are eligible to purchase a Dodge Ram. I'm curious—was this decision based on his financial situation, credit report, or down payment, or was it simply bas | Read Full Review
11/19/2024 12:00:00 AM | Google
★★★★★ Jerry Pereira
We had a wonderful experience purchasing a car for my mother in law. David Goettlich was our salesperson. He was easy to deal with and we were able to negotiate a deal in which we were both happy. Finance dept was quick and easy. Overall a great experience. | Read Full Review
11/16/2024 12:00:00 AM | Google
★★★★★ Dieter Engl
I have had my car serviced and new tires mounted. It was my second visit to Nielsen. I like the drive-up, and getting the car serviced is hassle-free. Friendly, competent staff, talking to a service rep is nice. It makes explaining what needs to be done or getting advice easy. I had a minor issue, which was immediately handled with n | Read Full Review
11/5/2024 12:00:00 AM | Google
★★★★★ Mohamed Shams
Easily the best purchase experience in 3 decades of car buying. It seems that there is a positive service oriented culture from the top down that cannot be coincidental. Everyone I interacted with was nice and helpful. from the wonderful sales rep (Pam), through the sales manager, and others. They went out of their way to help | Read Full Review
10/28/2024 12:00:00 AM | Google
★★★★★ Wendy J. Hirn
Your car wash is forever "broken", closed or out of service. Very suspicious. I'm starting to think they just don't want to wash my car. | Read Full Review
10/23/2024 12:00:00 AM | Google
★★★★★ Sydney DeMezzo
I leased a brand-new, 2024 Jeep Grand Cherokee Altitude from this dealership on July 27, 2024, thinking I was investing in a reliable vehicle. I have been a loyal Jeep driver and this is my FOURTH Grand Cherokee. Little did I know what a nightmare this lease would become. Within three (3) weeks of having the vehicle, major issues be | Read Full Review
10/21/2024 12:00:00 AM | Google
★★★★★ Greg P
Dont believe Manny in the auto body department. I have a 2017 Grand Cherokee with some type of corrosion/paint issue on the front of the hood. Manny asked me to bring in my vehicle so he could take pictures and submit the paperwork to corporate. Manny said multiple times "yeah I don't see any reason why Jeep wouldn't cover this under | Read Full Review
10/18/2024 12:00:00 AM | Google
★★★★★ Sheryl Eccles
We had terrific service from our sales person. I think it is important to know when buying a Jeep, that the service department is overwhelmed by the amount of cars that need repair, which speaks to the quality of the product. Our Jeep Cherokee has been in for service for 2 weeks for an electrical problem that is covered by the warran | Read Full Review
10/13/2024 12:00:00 AM | Google
★★★★★ Gunjan Patel
Truly an amazing experience with their service department, especially with Michael. If you see my other reviews, this is the only dealership I have given 5 stars. They are very honest, quick to work and want to help. Got my car back asap and waived a fee for me. This dealership was a 40 minute drive but definitely worth it compared t | Read Full Review
10/11/2024 12:00:00 AM | Google
★★★★★ Nicole Ditta
Avoid This Dealership – They Won't Replace My Defective Car! I leased a Dodge Hornet from Neilson Dodge East Hanover, and it’s been nothing but a nightmare. The car has broken down multiple times, with major issues with the Hybrid system failure that have kept it in the shop for over 60 days in total. Despite repeated attempts to fi | Read Full Review
10/9/2024 12:00:00 AM | Google
★★★★★ Joe Acciardi
Brand new car that has issues in first 30k miles. No loaner cars available and you have to wait 6-8 weeks for a service appointment. Go elsewhere | Read Full Review
10/7/2024 12:00:00 AM | Google
★★★★★ Jamie Garnes
My truck was dropped off for reapair of a driver shaft 8/27. Back and forth with the dealer and insurance blaming the other i was contacted 9/27 my battery that was just replaced in May was dead. Impossible unless someone there left a light or door open draining the battery. Thank god it was still under water because paying them 500$ | Read Full Review
9/30/2024 12:00:00 AM | Google
★★★★★ Peter Ianzano
As a follow up to my last review, have left over 5 messages for sales manager I am alwats told he is to busy to talk to me, called Jeep they verified the jeep is not certified preowned as we were told when purchasing. Now told by the extended warranty the extended warranty purchased was canceled by JJ and a new one put into effect wi | Read Full Review
9/30/2024 12:00:00 AM | Google
★★★★★ Sebastian Abreu
Had a convenient experience here. Place was accommodating and did the job well. Car feels good again! | Read Full Review
9/26/2024 12:00:00 AM | Google
★★★★★ Takoda Heckman
they are terrible | Read Full Review
9/24/2024 12:00:00 AM | Google
★★★★★ Ericka Thompson
I brought my truck to this dealership due to multiple issues, including a busted water pump and a headlight that went out. Unfortunately, my experience with the service Advisor Jessica was extremely disappointing. She was consistently disrespectful, and her tone was completely inappropriate for someone working in customer service. Ev | Read Full Review
9/23/2024 12:00:00 AM | Google
★★★★★ Pete grose
Fadi was amazing, got what I wanted, amazing customer service, he’s my guy on the next buy for sure | Read Full Review
9/21/2024 12:00:00 AM | Google
★★★★★ Joseph Zito
Great service and communication. | Read Full Review
9/20/2024 12:00:00 AM | Google
★★★★★ Chris Damon
| Read Full Review
9/20/2024 12:00:00 AM | Google
★★★★★ Fred Frederickson
We had two of our Nielsen vehicles repainted in your body shop and Manny Grillo and his team did a fantastic job. We could not be happier. Many is a terrific ambassador for Nielsen and the consumate professional! | Read Full Review
9/20/2024 12:00:00 AM | Google
★★★★★ Music_Lova
Very minimal wait time and great service. | Read Full Review
9/20/2024 12:00:00 AM | Google
★★★★★ William O'Brien
| Read Full Review
9/20/2024 12:00:00 AM | Google
★★★★★ Ralph Striglia
Joe was outstanding. Checked me in for a software update and had me out in less than an hour. He is always extremely helpful and honest. | Read Full Review
9/20/2024 12:00:00 AM | Google
★★★★★ Manesh Kaniti
| Read Full Review
9/20/2024 12:00:00 AM | Google
★★★★★ Christina Colaiacovo
Service dept is quick and efficient!!!!! | Read Full Review
9/20/2024 12:00:00 AM | Google
★★★★★ Eduardo Tolentino
| Read Full Review
9/20/2024 12:00:00 AM | Google
★★★★★ XIAOGANG ZHANG
Mr. Mathew is very helpful and patient. He is also a highly professional Sales Consultant. With his help, I got a very satisfying Jeep Grand Cherokee. | Read Full Review
9/10/2024 12:00:00 AM | Google
★★★★★ Alicia Poursillia
I’ll be very honest. I am not the type of person to say the experience was amazing. However it was! People were amazing. I was in and out within an hour. Will definitely go back. | Read Full Review
9/8/2024 12:00:00 AM | Google
★★★★★ tom ellis
I have dealt with the service department at Nielsen auto group for over 15 years. Roland addresses your concerns. They are a professional organization. | Read Full Review
9/8/2024 12:00:00 AM | Google
★★★★★ Igor Bystrycky
| Read Full Review
9/6/2024 12:00:00 AM | Google
★★★★★ Colleen Dorn
Fantastic service! The service department was able to figure out and fix an issue with my Wrangler that other dealerships couldn’t figure out. Can’t recommend them enough! | Read Full Review
9/6/2024 12:00:00 AM | Google
★★★★★ frankmancuso
EXCELLENT SERVICE DEPARTMENT !! Would recommend them to all my friends and family !!! Very friendly and knowledgeable !! Thanks so much for an AMAZING & EXCELLENT EXPERIENCE !!! | Read Full Review
9/6/2024 12:00:00 AM | DealerRater
★★★★★ frankmancuso
EXCELLENT SERVICE DEPARTMENT !! Would recommend them to all my friends and family !!! Very friendly and knowledgeable !! Thanks so much for an AMAZING & EXCELLENT EXPERIENCE !!! | Read Full Review
9/6/2024 12:00:00 AM | Cars.com
★★★★★ dayana rodriguez
| Read Full Review
9/4/2024 12:00:00 AM | Google
★★★★★ Regina Chatman
Staff was friendly and helpful | Read Full Review
9/4/2024 12:00:00 AM | Google
★★★★★ Danielle P
There was a lack of effective communication regarding the status of my vehicle. Despite numerous attempts to obtain updates, I was consistently unable to reach the service advisor and alternative staff members were not in a position to provide the necessary information. I don’t even think my car was looked at. I would drive by and my | Read Full Review
9/4/2024 12:00:00 AM | Google
★★★★★ Hernando Acosta
Excellent service, very clean | Read Full Review
9/3/2024 12:00:00 AM | Google
★★★★★ Anshul
"I used to think I knew what good service was, but after my experience here, I now understand what truly excellent service is. Michael in the service department set a new standard for me—I've never had a car serviced so efficiently and professionally. Special thanks to Michael—he truly deserves a promotion!" | Read Full Review
9/3/2024 12:00:00 AM | Google
★★★★★ Abbie Ventola
Bought my 2024 Jeep Wrangler 4xe from Amariani. She was super easy to work with and helped us understand how the truck worked. | Read Full Review
9/3/2024 12:00:00 AM | Google
★★★★★ DJGS
| Read Full Review
9/2/2024 12:00:00 AM | Google
★★★★★ Peter G
Had a fantastic experience, Pamela was great! Very friendly and a pleasure to work with! The finance manager Jason was awesome too! | Read Full Review
8/31/2024 12:00:00 AM | Google
★★★★★ Adam McDavitt
| Read Full Review
8/30/2024 12:00:00 AM | Google
★★★★★ Matthew Froisland
Neilson is a great service center. Then get my truck in and out quick every time | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Rachel Della Rosa
| Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Shelby Shepherd
THIS IS AN AWESOME DEALERSHIP FROM THE SALES DEPARTMENT TO THE SERVICE DEPARTMENT THANK YOU ?????????? | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Steven Karali
| Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Henry Campbell
Great place for service. ?? | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Tricia Caruso
Always have a great experience here, everyone is super pleasant and they always get me in and out when my Jeep is being serviced! | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Gordon Olver
Very quick & thorough for oil change & tire rotation. I waited in the waiting room and all was completed in just about 1 hour. | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Wendy Neggers
Great service team! Roland and Stephen have always done right by me and made sure that I have a rental available as they know the nature of my work and that I am a single vehicle household!! Thank you for making a stressful time a little less stressful ?? | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ sanjay menon
| Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Farzana Goldstein
| Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ DJS
| Read Full Review
8/27/2024 12:00:00 AM | Google
★★★★★ Oscar Gongora
This is my third time using their service and it has been excellent. | Read Full Review
8/27/2024 12:00:00 AM | Google
★★★★★ Phillip Baskerville
Getting my vehicle serviced is always a pleasure..My most recent service went very well!I like to thank the service advisor that helped me.Thanks to my friend and Service manager Roland..Always making sure that everything went well.. | Read Full Review
8/26/2024 12:00:00 AM | Google
★★★★★ Christopher Mitchell
Service was great,true professionalism | Read Full Review
8/26/2024 12:00:00 AM | Google
★★★★★ Lyndell Mccoy
They lie and they didn’t get my car fix and they over charged for a part | Read Full Review
8/26/2024 12:00:00 AM | Google
★★★★★ Anjelly Apolinario
Great customer service and no wait time. Great experience overall compared to other dealers! | Read Full Review
8/22/2024 12:00:00 AM | Google
★★★★★ Craig Rubinstein
Great service as always thank you | Read Full Review
8/21/2024 12:00:00 AM | Google
★★★★★ Dinghsin Fang ???
Great service. Counselor is very knowledge. On time done the job and keep updating service status...???? | Read Full Review
8/21/2024 12:00:00 AM | Google
★★★★★ Louis Difinizio
| Read Full Review
8/21/2024 12:00:00 AM | Google
★★★★★ Brendan McAleney
| Read Full Review
8/21/2024 12:00:00 AM | Google
★★★★★ Jason Irizarry
Fandi sales rep, ok guy but I told him DO NOT RUN CREDIT until they were certain they could buyout my vehicle...not pay off remaining lease payments. They could not payoff me Mercedes and could only pay remaining payments. I told him very swiftly, do not submit that credit unless you first know this vehicle can be bought out by your | Read Full Review
8/21/2024 12:00:00 AM | Google
★★★★★ Manoj Jaitly
Title: Dishonest, Untrustworthy, and Shady - Avoid This Place I wish I could give this dealership zero stars. After putting down a deposit and securing a deal, they sold the car to someone else—likely for a higher offer—without any warning or notice. I only found out when I arrived to finalize the paperwork. Weeks of planning were w | Read Full Review
8/21/2024 12:00:00 AM | Google
★★★★★ Eugene Benjamin
I had an amazing experience with Amazing Amanda and Jason they will work hard to get you approved so don't go anywhere or to anyone else..you heard it here first. | Read Full Review
8/17/2024 12:00:00 AM | Google
★★★★★ Patricia Seid
| Read Full Review
8/17/2024 12:00:00 AM | Google
★★★★★ Stella Inchiappa
I had a great experience with the service dept at the East Hanover location. they took me right in and out were great to work with . I definitely recommend . | Read Full Review
8/17/2024 12:00:00 AM | Google
★★★★★ Giselle Plata
Excellent service!!! All done very quickly and easy Thank you | Read Full Review
8/15/2024 12:00:00 AM | Google
★★★★★ Brady Heher
| Read Full Review
8/15/2024 12:00:00 AM | Google
★★★★★ Jonathan Friedman
Another terrific experience at Nielsen's body shop! A minor repair on my Jeep was completed quickly and for less than the estimate! Jarret was a total pleasure to deal with! Bravo Zulu!! Thank you!! | Read Full Review
8/15/2024 12:00:00 AM | Google
★★★★★ Barrington James
It was a pleasure meeting with the staff of the company that were great thanks a lot. | Read Full Review
8/15/2024 12:00:00 AM | Google
★★★★★ Thomas Packie
Mike in service was great. He kept us informed and updated including following up to ensure the service was satisfactory. | Read Full Review
8/15/2024 12:00:00 AM | Google
★★★★★ Tom Cantlon
| Read Full Review
8/15/2024 12:00:00 AM | Google
★★★★★ Joseph Peters
| Read Full Review
8/10/2024 12:00:00 AM | Google
★★★★★ Spike Winkler
Took good care of me. | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ Anthony Formica
I am very happy w the service I recieved. Good people, good service. The reason for 4 stars is simply because of the length of time my truck was there. I know they are very busy and overloaded with vehicles, but I still don't understand why. Overall I am very satisfied with the work and costumer service. | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ Sunghee Drezga
The attendants were friendly and professional. They did not overcharge me for unnecessary work. | Read Full Review
8/7/2024 12:00:00 AM | Google
★★★★★ liz piech
| Read Full Review
8/7/2024 12:00:00 AM | Google
★★★★★ Michael “BLACKCAESAR65” Todd
Always great service and service techs! They went up and beyond as always, they even gave my truck a good wash! Topped off all my fluids! Always a good experience at Nielsen Dodge!!! | Read Full Review
8/7/2024 12:00:00 AM | Google
★★★★★ samantha faust
Was a great experience, very nice staff, always friendly, accommodating tables and seating as well as snacks! :) | Read Full Review
8/7/2024 12:00:00 AM | Google
★★★★★ Steven Kessler
Service team always delivers and Mike was GREAT!!! | Read Full Review
8/7/2024 12:00:00 AM | Google
★★★★★ Kyle Russell
These guys are great. The entire process was seamless, professional and smooth. Open communication throughout. Thank you Jess! | Read Full Review
8/5/2024 12:00:00 AM | Google
★★★★★ Jacqueline O'Brien Khost
Always a five-star experience thanks to Roland Machea and his team. I have been working with him for over 10 years and the customer service is unparalleled, thank you Roland & Co.! | Read Full Review
8/5/2024 12:00:00 AM | Google
★★★★★ andrew anapolle
| Read Full Review
8/5/2024 12:00:00 AM | Google
★★★★★ Michael Walker
Efficient friendly genuine people | Read Full Review
8/3/2024 12:00:00 AM | Google
★★★★★ Peggy Beckler
Quick and courteous service. | Read Full Review
8/1/2024 12:00:00 AM | Google
★★★★★ Hannah Davidson
| Read Full Review
8/1/2024 12:00:00 AM | Google
★★★★★ Shayna Brooks
| Read Full Review
8/1/2024 12:00:00 AM | Google
★★★★★ James.happy007
I feel I'm taken care of perfectly and my car as well. I will continue to get my car serviced there all the time. | Read Full Review
8/1/2024 12:00:00 AM | Cars.com
★★★★★ James.happy007
I feel I'm taken care of perfectly and my car as well. I will continue to get my car serviced there all the time. | Read Full Review
8/1/2024 12:00:00 AM | DealerRater
★★★★★ Clinton Walker
| Read Full Review
8/1/2024 12:00:00 AM | Google
★★★★★ Christopher Alvarez
Place sucks, and since you want to take the time out of your day to say that your establishment does not suck I will give you facts how it sucks. How about you call me back and try to actually take your lemon car back. Instead of no one answering the phone, I’m leaving messages and if you’re establishment didn’t suck, you would rea | Read Full Review
8/1/2024 12:00:00 AM | Google
★★★★★ Natacha Merceda
| Read Full Review
7/30/2024 12:00:00 AM | Google
★★★★★ Nina Pagan
I just want to say I am so satisfied with meeting Maria my sales representative. She had bless spirt and is a Virgo like my son.Also she had patience and made sure everything was ready for me when picking up my truck come and check her out .. | Read Full Review
7/30/2024 12:00:00 AM | Google
★★★★★ Nicholas DeNucci
| Read Full Review
7/29/2024 12:00:00 AM | Google
★★★★★ Jason Sporer
I would like to give the service department a 1/2 star review but Google doesn't allow it, so I'm rounding up. | Read Full Review
7/29/2024 12:00:00 AM | Google
★★★★★ Lou Gerardo
Mike A. Is helpful, friendly, knowledgable and very awesome. He goes above and beyond | Read Full Review
7/28/2024 12:00:00 AM | Google
★★★★★ Dave Jarvis
Hello my last visit was excellent. | Read Full Review
7/28/2024 12:00:00 AM | Google
★★★★★ Daniel Arasin
A man by the name of Tommy K helped me out. Was polite, patient and went above and beyond to provide all information for making a financial decision. Complete opposite of other dealerships I have gone to! The best and will be sending others here as well. | Read Full Review
7/28/2024 12:00:00 AM | Google
★★★★★ Njnetservices
Very excellent service quick and easy.Customer service is above and beyond.Been coming here for years | Read Full Review
7/28/2024 12:00:00 AM | DealerRater
★★★★★ Njnetservices
Very excellent service quick and easy.Customer service is above and beyond.Been coming here for years | Read Full Review
7/28/2024 12:00:00 AM | Cars.com
★★★★★ Paula
Usually all work is done well and completely. My tires were rotated but it seems that the tire pressure was not adjusted. If the pressure had been checked before the rotation, it would have been seen that all the tires needed some air. Even though it took several days for the indicator to reset, I could see that the tires were rotat | Read Full Review
7/28/2024 12:00:00 AM | Google
★★★★★ Julie Cohen
Problem was fixed quickly and my car was washed and vacuumed- a nice surprise. | Read Full Review
7/25/2024 12:00:00 AM | Google
★★★★★ Patricia Prial
| Read Full Review
7/25/2024 12:00:00 AM | Google
★★★★★ Kevin Rippon
Really great service area, very friendly staff. They did a great job with my Wagoneer! | Read Full Review
7/25/2024 12:00:00 AM | Google
★★★★★ Craig Levine
Very poor service. Horrible communication on the service end and they just want to sell you and not add value. I won’t be going back again to buy or lease any vehicle until things change | Read Full Review
7/25/2024 12:00:00 AM | Google
★★★★★ Jim
Cash was stolen from my vehicle at Nielsen East Hanover service dept. Car was dropped off for a recall which took many weeks to book appointment. Recall supposed to be 15 minutes to two hours Truck was there for 8 hours upon pick up noticed small amount of cash stolen from vehicle Called manager Roland to have record that his employe | Read Full Review
7/25/2024 12:00:00 AM | Cars.com
★★★★★ Jim
Cash was stolen from my vehicle at Nielsen East Hanover service dept. Car was dropped off for a recall which took many weeks to book appointment. Recall supposed to be 15 minutes to two hours Truck was there for 8 hours upon pick up noticed small amount of cash stolen from vehicle Called manager Roland to have record that his employe | Read Full Review
7/25/2024 12:00:00 AM | DealerRater
★★★★★ RON MORGAN
Keep up the good work, service was excellence | Read Full Review
7/23/2024 12:00:00 AM | Google
★★★★★ Mike Cavanagh
Always super fast service and everyone there is a pleasure to deal with! | Read Full Review
7/23/2024 12:00:00 AM | Google
★★★★★ David Granholm
| Read Full Review
7/23/2024 12:00:00 AM | Google
★★★★★ Benjamin Davidson
Great customer service. Excellent communication. Love texting feature that provided updates. | Read Full Review
7/23/2024 12:00:00 AM | Google
★★★★★ Connie Howell
| Read Full Review
7/23/2024 12:00:00 AM | Google
★★★★★ Pineapple Pen
The service here is terrible. I paid for my car, said I would pick up and no one was there. This place has terrible customer service. | Read Full Review
7/23/2024 12:00:00 AM | Google
★★★★★ Laurie Foster
Horrible experience. | Read Full Review
7/22/2024 12:00:00 AM | Google
★★★★★ Janene Williams
I dropped my car off at 8:20am for an oil change and to check a few things. I was sent a text message saying I would be getting updates and could use the number to text back with any questions. When I hadn’t heard anything by 3:15pm, I sent a text message asking for an update on my car and that I needed it back by 4:00. I got no resp | Read Full Review
7/21/2024 12:00:00 AM | Google
★★★★★ jessica crespo
Great experience at dealership. Ended up getting 2 new leases when I just really went for 1. I had done my homework and went to another Jeep dealer and ended up saying yes to this company because they were honest. I worked with saleman named Fadi and finance manager Jason. Easy to work with and fair. | Read Full Review
7/20/2024 12:00:00 AM | Google
★★★★★ Semih Gencer
I recently had the pleasure of visiting Nielsen Jeep for an oil change, and I must say, the experience was exceptional from start to finish. I had scheduled an appointment in advance, and true to their commitment, the entire service was completed in just one hour. Their dedication to customer satisfaction and efficient service will d | Read Full Review
7/20/2024 12:00:00 AM | Google
★★★★★ Donna Kupper
| Read Full Review
7/20/2024 12:00:00 AM | Google
★★★★★ Sigmond Thomas
Outstanding attention to detail. Roland is a great service manager to work with. Mona also is very helpful and knowledgeable. | Read Full Review
7/20/2024 12:00:00 AM | Google
★★★★★ Andrew Lange
Work done quickly and correctly. Thank you | Read Full Review
7/20/2024 12:00:00 AM | Google
★★★★★ Michael Scangarella
| Read Full Review
7/20/2024 12:00:00 AM | Google
★★★★★ jeff parker
Jessica was great to deal with. We had a fantastic experience | Read Full Review
7/18/2024 12:00:00 AM | Google
★★★★★ Abigail Iacovelli
| Read Full Review
7/18/2024 12:00:00 AM | Google
★★★★★ Robert Ford
Very efficient and easy service thank you | Read Full Review
7/18/2024 12:00:00 AM | Google
★★★★★ Sherry Wrana
Always a good experience at Nielsen Jeep Service Department in East Hanover. They are professional, on time, and do not try to upsell you on unnecessary services. | Read Full Review
7/18/2024 12:00:00 AM | Google
★★★★★ Joseph Queen
Great service and very nice people. I’m always impressed with their customer service and their dedication to the customers. | Read Full Review
7/18/2024 12:00:00 AM | Google
★★★★★ paul d
A week ago my son and I traveled 4 hours to Nielsen Dodge Chrysler Jeep Ram to purchase a 2020 Jeep Grand Cherokee High Altitude. I have purchased vehicles at many dealerships over my lifetime and this experience was sub-par! From the moment we walked in, I had reservations. First, the salesperson (Ernie) did not acknowledge me or | Read Full Review
7/17/2024 12:00:00 AM | Google
★★★★★ Marc Burghardt
Fantastic Service experience, shout out to Jessica, Colleen, and Gabby in sales | Read Full Review
7/16/2024 12:00:00 AM | Google
★★★★★ paul d
A week ago my son and I traveled 4 hours to Nielsen Dodge Chrysler Jeep Ram to purchase a 2020 Jeep Grand Cherokee High Altitude. I have purchased vehicles at many dealerships over my lifetime and this experience was sub-par! From the moment we walked in, I had reservations. First, the salesperson (Ernie) did not acknowledge me or | Read Full Review
7/16/2024 12:00:00 AM | Google
★★★★★ Rfbruno2001
Excellent service. The were very responsive to my situation. Resolved it virtually immediately Would recommend them to everyone | Read Full Review
7/14/2024 12:00:00 AM | DealerRater
★★★★★ Rfbruno2001
Excellent service. The were very responsive to my situation. Resolved it virtually immediately Would recommend them to everyone | Read Full Review
7/14/2024 12:00:00 AM | Cars.com
★★★★★ Ashley G
Great experience servicing my jeep here. It was just for a tire issue originally but they were able to get 2 other services I was due for done in the same day without an appointment out of courtesy and it only took a few hours. Everyone was very welcoming and helpful. The waiting area made the wait seem much shorter than it was. Than | Read Full Review
7/11/2024 12:00:00 AM | Google
★★★★★ Rachelle Russomanno
Ernie was knowledgeable, patient, and very personable! I enjoyed my experience and am 100% satisfied! | Read Full Review
7/11/2024 12:00:00 AM | Google
★★★★★ Mike Pritsker
Excellent service. Professional and friendly | Read Full Review
7/11/2024 12:00:00 AM | Google
★★★★★ joseph monticello
I brought my 2016 Dodge Ram 1500 pick up in for service due to the A/C not working during a heatwave. Jessica the service tech had the truck diagnosed and parts were ordered and quickly fixed. | Read Full Review
7/11/2024 12:00:00 AM | Google
★★★★★ Ryann Critchley
| Read Full Review
7/10/2024 12:00:00 AM | Google
★★★★★ Macdalie
| Read Full Review
7/10/2024 12:00:00 AM | Google
★★★★★ Angelina Day
Great Service! | Read Full Review
7/10/2024 12:00:00 AM | Google
★★★★★ Lou Gerardo
Mike A. Is helpful, friendly & knowledgable | Read Full Review
7/10/2024 12:00:00 AM | Google
★★★★★ Dana Montagna
Service with a smile. Thank you for being so professional. I highly recommend Nielson for all your jeep needs. | Read Full Review
7/10/2024 12:00:00 AM | Google
★★★★★ Charles Germershausen
Continues from previous text. Jennifer said she would get the paperwork ready( I guess a week is not enough time, I talked to her at 7:45 and did not hear back. I called again at 11:45 and could not get through. I then called a salesperson who graciously walked over to the service department and got an answer, the truck was ready to | Read Full Review
7/10/2024 12:00:00 AM | Google
★★★★★ Thoop-hom Supannopaj
| Read Full Review
7/9/2024 12:00:00 AM | Google
★★★★★ J C
Updating after another service debacle Dropping this to 1 star. Communication is better however it took us 3 days of unanswered calls, messages and patience to simply get an appointment. We needed the car serviced for AC issues which weren't corrected nearly a year ago after we adamantly expressed that we would have a family member | Read Full Review
7/9/2024 12:00:00 AM | Google
★★★★★ Dave Harrison
| Read Full Review
7/8/2024 12:00:00 AM | Google
★★★★★ Rodolfo Conigliaro
Much better than RT 46 | Read Full Review
7/8/2024 12:00:00 AM | Google
★★★★★ Stacy Gilbert
| Read Full Review
7/8/2024 12:00:00 AM | Google
★★★★★ Trautfr1
Service was excellent as it always is. I purchased two jeeps from Nielsen, will always have them serviced at Nielsen. Staff are always professional. | Read Full Review
7/6/2024 12:00:00 AM | Cars.com
★★★★★ Trautfr1
Service was excellent as it always is. I purchased two jeeps from Nielsen, will always have them serviced at Nielsen. Staff are always professional. | Read Full Review
7/6/2024 12:00:00 AM | DealerRater
★★★★★ Celyda Jaramillo
I recently bought a Willys from your dealership. When I test drove it we got flagged by drivers on the road, looked like the wheels were wobbly. The salesman emailed me and said it was checked out and fixed , that it was just the trim. The service dept said "its a willys, like wheels its the way they drive". I emailed him back and to | Read Full Review
7/6/2024 12:00:00 AM | Google
★★★★★ Hector P
| Read Full Review
7/4/2024 12:00:00 AM | Google
★★★★★ K C
I highly recommend Nielsen Dodge especially their service department. They were very professional, very honest, and did excellent work on my 2020 dodge charger. They completed the engine work as scheduled, and the car is now running perfectly. They are very easy to deal with and return phone calls promptly. they also explain everythi | Read Full Review
7/4/2024 12:00:00 AM | Google
★★★★★ Sabrina Lopez
Roland and Steve have amazing customer service skills!! I will be going back here again and highly recommend others to! Great service! | Read Full Review
7/4/2024 12:00:00 AM | Google
★★★★★ Orville Campbell
Staff was friendly would recommend | Read Full Review
7/4/2024 12:00:00 AM | Google
★★★★★ Matthew Rotella
This is one of the best service experiences I have ever had from a dealership service department. They are pleasant, responsive, respectful and completed the job correctly. I called two jeep dealerships closer to my home and had a terrible experience just trying to book an appointment. So I selected Neilson which is 30 minutes from m | Read Full Review
7/3/2024 12:00:00 AM | Google
★★★★★ Robin Reiter
Steve Furbeck is an excellent Service Advisor | Read Full Review
7/3/2024 12:00:00 AM | Google
★★★★★ Lindsay Remias
Great experience! Great staff! The best! | Read Full Review
7/3/2024 12:00:00 AM | Google
★★★★★ Jack Mount
| Read Full Review
7/3/2024 12:00:00 AM | Google
★★★★★ Jeff McCarthy
Great service and clear communication. Thank you! | Read Full Review
7/2/2024 12:00:00 AM | Google
★★★★★ Ashley Hope HairPlay
Great service! Thank you ?? | Read Full Review
7/2/2024 12:00:00 AM | Google
★★★★★ Terence Berry
Friendly environment. Professionals | Read Full Review
7/1/2024 12:00:00 AM | Google
★★★★★ Dawn Burrafato
Michael in service was absolutely amazing. | Read Full Review
7/1/2024 12:00:00 AM | Google
★★★★★ Victor Cortes
I was on and out within the hour. My service rep was friendly and helpful with my questions | Read Full Review
7/1/2024 12:00:00 AM | Google
★★★★★ Anthony Paserchia
| Read Full Review
7/1/2024 12:00:00 AM | Google
★★★★★ Jeff Haag
Mike and the team were amazing. I was a walk in. Told them I needed to get my child from camp at 12:30, they expedited my oil change and got me out of there. | Read Full Review
7/1/2024 12:00:00 AM | Google
★★★★★ Mike Jacobs
Experience was awesome. Mike and Roland were tremendous to work with and got me exactly what I was looking for and in a timely manner. | Read Full Review
7/1/2024 12:00:00 AM | Google
★★★★★ Jeff Smookler
| Read Full Review
7/1/2024 12:00:00 AM | Google
★★★★★ Joe Simon
Mona Rivera was wonderful, keeping me informed at all times. | Read Full Review
6/28/2024 12:00:00 AM | Google
★★★★★ Kelly S
Great service experience. Everyone, from the gentleman who greeted me when I first drove up to the woman at the check in desk, were incredibly kind and had such a positive attitude. My issues were corrected and done effectively and efficiently. I wouldn’t hesitate in using this dealership and highly recommend them. | Read Full Review
6/25/2024 12:00:00 AM | Google
★★★★★ TONY LEWIS
| Read Full Review
6/25/2024 12:00:00 AM | Google
★★★★★ M Taveras
| Read Full Review
6/22/2024 12:00:00 AM | Google
★★★★★ K
Joe D in service was fantastic and would highly recommend going back. Overall, great experience with the service department. Great service! | Read Full Review
6/22/2024 12:00:00 AM | Google
★★★★★ Veronica Mendoza Perez
If I could give this place 6 stars out of 5 I would. They were VERY accommodating, gave me a free lift home when my car needed a longer time to be fixed, and when they say something is going to be done at a certain time it’s always done AT that time. Service was excellent, Joel was helpful & understanding, and my car is as good as ne | Read Full Review
6/21/2024 12:00:00 AM | Google
★★★★★ Benjamin Nater
While having a car stolen can be a horrible ordeal, getting it back from the body shop in perfect condition is a great blessing. And that is exactly what we experienced yesterday. Please commend Jarett Gonter and his team for the excellent work done with our vehicle. His professional approach to customer service is top-notch. I wil | Read Full Review
6/21/2024 12:00:00 AM | Google
★★★★★ Vasili Cook
| Read Full Review
6/21/2024 12:00:00 AM | Google
★★★★★ Kim Brazicki
| Read Full Review
6/21/2024 12:00:00 AM | Google
★★★★★ Gentilebones2848
The best dealership around I highly recommend them to anybody Service department is great. It was it was my pleasure going there. | Read Full Review
6/20/2024 12:00:00 AM | DealerRater
★★★★★ Gentilebones2848
The best dealership around I highly recommend them to anybody Service department is great. It was it was my pleasure going there. | Read Full Review
6/20/2024 12:00:00 AM | Cars.com
★★★★★ JoMama
NOT EVEN WORTHY OF ONE STAR. DO NOT DO BUSINESS WITH NIELSEN I PROMISE YOU WILL REGRET IT. The absolute worst service department I have ever seen and I worked in the auto industry for many years. The first day of having my Jeep Cherokee one of the bolts for my front brakes came off while I was driving on Route 3. Upon bringing it bac | Read Full Review
6/20/2024 12:00:00 AM | Cars.com
★★★★★ Bill Cress
Always professio al always accommodating They hust do the job correctly. Give them a try | Read Full Review
6/19/2024 12:00:00 AM | Cars.com
★★★★★ Bill Cress
Always professio al always accommodating They hust do the job correctly. Give them a try | Read Full Review
6/19/2024 12:00:00 AM | DealerRater
★★★★★ Jude Weyers
Great service, great team, great job always. Love working with JJ and Roland! Highly recommend! | Read Full Review
6/19/2024 12:00:00 AM | Google
★★★★★ Jennifer Lynn Bronsnick
| Read Full Review
6/19/2024 12:00:00 AM | Google
★★★★★ Michael Feeley
Excellent service | Read Full Review
6/19/2024 12:00:00 AM | Google
★★★★★ Kim Brazicki
NOT EVEN WORTHY OF ONE STAR. DO NOT DO BUSINESS WITH NIELSEN I PROMISE YOU WILL REGRET IT. The absolute worst service department I have ever seen and I worked in the auto industry for many years. The first day of having my Jeep Cherokee one of the bolts for my front brakes came off while I was driving on Route 3. Upon bringing it bac | Read Full Review
6/19/2024 12:00:00 AM | Google
★★★★★ Joe Cig
My service rep was excellent, very professional and friendly. I will be back.. | Read Full Review
6/18/2024 12:00:00 AM | Google
★★★★★ Lino Sapio
Great service as always! I highly recommend Nielsen services for any service!! | Read Full Review
6/18/2024 12:00:00 AM | Google
★★★★★ Nicole Ditta
I recently visited Nielson Dodge in East Hanover and had an outstanding experience, thanks to the exceptional service provided by my salesman. From the moment I walked in, they were attentive, knowledgeable, and genuinely interested in helping me find the perfect car. They listened carefully to my needs and preferences and went above | Read Full Review
6/18/2024 12:00:00 AM | Google
★★★★★ Pete Koukoulis
Nielsen has been great from the beginning and moving forward with all services | Read Full Review
6/18/2024 12:00:00 AM | Google
★★★★★ fabian ochoa
Steven in service department is a great guy to work with. He’s very helpful and kind when you need to have your vehicle serviced. | Read Full Review
6/12/2024 12:00:00 AM | Google
★★★★★ John Bellina
Very professional and finished work in a timely fashion! | Read Full Review
6/12/2024 12:00:00 AM | Google
★★★★★ Michael Mumm
| Read Full Review
6/12/2024 12:00:00 AM | Google
★★★★★ D S
I purchased my Jeep from a different dealer and had a horrible experience. My recent visit to Nielsen was fantastic! Great service and communication from their team. All future service will be done at Nielsen. Thanks again! | Read Full Review
6/12/2024 12:00:00 AM | Google
★★★★★ Barrington James
| Read Full Review
6/12/2024 12:00:00 AM | Google
★★★★★ fabian ochoa
| Read Full Review
6/11/2024 12:00:00 AM | Google
★★★★★ AL Harrison
Every time I go to Nielsen I always get treated with the upmost respect. The service that I get is really great. I never tell them to rush. I’ve always let them take their time to do everything they have to do. I get the package where in all they can do is do my oil change rotate the tires and that is so wonderful. I get it every 30 | Read Full Review
6/11/2024 12:00:00 AM | Google
★★★★★ kim pereira
Great service department! I have been a loyal customer for 10 years !!! | Read Full Review
6/11/2024 12:00:00 AM | Google
★★★★★ Elias Mascobi
Joe in service was great to work with. Ashley in reception was a delight to spoke to and helped get things set up. | Read Full Review
6/11/2024 12:00:00 AM | Google
★★★★★ Kevin Richmond
| Read Full Review
6/11/2024 12:00:00 AM | Google
★★★★★ Krystal Voelker
Stephen was excellent in every aspect- highly recommend! Thank you for everything | Read Full Review
6/11/2024 12:00:00 AM | Google
★★★★★ Vincent DeNotaris
| Read Full Review
6/11/2024 12:00:00 AM | Google
★★★★★ Alik Shpaner
Before tire rotation specifically asked to properly set tire pressures. Was NOT done | Read Full Review
6/11/2024 12:00:00 AM | Google
★★★★★ Terence Gmelin
| Read Full Review
6/8/2024 12:00:00 AM | Google
★★★★★ Orlando Regal
This place is absolutely awesome! great staff particularly my salesman Chris and the manager Carmine they took very good care of me and I am very happy with my overall experience! I highly recommend Nielsen East Hanover | Read Full Review
6/8/2024 12:00:00 AM | Google
★★★★★ Danielle Painter
Mike is an excellent service rep! provided me with a loaner car and my first oil change /tire rotation for free! | Read Full Review
6/6/2024 12:00:00 AM | Google
★★★★★ D Gold
| Read Full Review
6/6/2024 12:00:00 AM | Google
★★★★★ chris bolivar
I was dealing with Amanda and she was awesome. She didn't want you to leave until you got a great deal. She will go above and beyond to satisfied any customer. But not just her, the whole staff. Thank you everyone at Nielsen for getting me a great deal on my first ever new car. | Read Full Review
6/5/2024 12:00:00 AM | Google
★★★★★ Brian Ahearn
| Read Full Review
6/4/2024 12:00:00 AM | Google
★★★★★ Robert Vrablik
Went in for routine oil/filter and mentioned a shimmy that wouldn't go away. They rebalanced my tires and truck is riding smooth again. Oil service done well and quick. 5 stars | Read Full Review
6/4/2024 12:00:00 AM | Google
★★★★★ Stacey Smith
Everyone is always kind, courteous, and helpful. | Read Full Review
6/4/2024 12:00:00 AM | Google
★★★★★ Maggie
Very attentive service staff who go the extra mile! They are very proficient and professional. | Read Full Review
6/4/2024 12:00:00 AM | Google
★★★★★ Susan Gately
| Read Full Review
6/4/2024 12:00:00 AM | Google
★★★★★ Anthony Bruno
Great experience, excellent staff. | Read Full Review
6/1/2024 12:00:00 AM | Google

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