About West Herr Chrysler Dodge Jeep Ram
West Herr Chrysler Dodge Jeep Ram is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.Dealer Conveniences
- Shuttle Service Available
- Free WiFi
- We Have Early Bird Hours
- We Offer Mopar Accessories
- We Offer Mopar Performance Parts
- We Do State Inspections
- Certified Technicians
- Free Estimates
Call (716) 508-4734 today to schedule your next appointment.
Our technicians at West Herr Chrysler Dodge Jeep Ram are ready to help you!
West Herr Chrysler Dodge Jeep Ram is a BusinessLink Dealer!
Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.
Membership is free, with no dues or fees, and benefits include:- Next Available Bay Service: Members are always first in line for maintenance and repair work
- Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
- Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
- Extended Service Hours: Longer hours mean your vehicle will be ready faster.
Call West Herr Chrysler Dodge Jeep Ram today at (716) 508-4734 to learn more
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★★★★★ czak2608I had a great friendly experience at west Herr jeep everyone was exceptional and a special thanks to Brendon | Read Full Review5/29/2025 12:00:00 AM | DealerRater
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★★★★★ Kate FinkFirst hot day of the year and my AC stopped working. The team at West Herr Dodge took my vehicle in right away, diagnosed, kept me updated through out and I was back on the road in a very timely manner! Thank you again for your excellent Service!! | Read Full Review5/26/2025 12:00:00 AM | Google
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★★★★★ Shelby CzechI recently had my oil changed and inspection done at West Herr and it was a great experience! The staff was in contact with me throughout the whole process. Definitely would recommend them for servicing your vehicle! | Read Full Review5/26/2025 12:00:00 AM | Google
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★★★★★ Eric GullicksonCar key remote broke and ordered replacement. Able to help me program new key as a walk in. Great customer service. | Read Full Review5/23/2025 12:00:00 AM | Google
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★★★★★ Brenda TuckerThe customer service was excellent!! Thank you!! | Read Full Review5/23/2025 12:00:00 AM | Google
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★★★★★ Paul DuselHad a noise in front end there found it and had it repaired in one hour. Great Service! | Read Full Review5/23/2025 12:00:00 AM | Google
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★★★★★ Judy KohlService was great and everyone was very friendly and professional. Kylee is a sweetheart and goes beyond her job description. Kudos to the mechanic who took me to work in my car because there was no shuttle available. No big deal, less than 3 miles away!!! Thank you. Shuttle going back to West Herr was exactly on time and the dr | Read Full Review5/19/2025 12:00:00 AM | Google
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★★★★★ Kevin MaleyKylie at West Herr Dodge made my service experience an extremely pleasant one. She went above and beyond to handle my warranty issues and her communication skills assured that I was fully informed every step of the way. Thank you. | Read Full Review5/19/2025 12:00:00 AM | Google
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★★★★★ Aisha FordQuickest and friendliest service place ever, will always use this location | Read Full Review5/19/2025 12:00:00 AM | Google
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★★★★★ Jay JYou guys are awesome. Thanks again Dylan | Read Full Review5/17/2025 12:00:00 AM | Google
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★★★★★ John DeskiewiczThe dealership did a wonderful job.They discovered a water pump problem that we were not even aware of. Thankfully. That was taking care of and we were on our way. Kylie was very helpful | Read Full Review5/10/2025 12:00:00 AM | Google
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★★★★★ Edward DegnanBrought my truck in once again great work great service, Great response on all issues, Jeff Kegler on top of all concerns and helped with unknown problems with my truck,things seem to be going good at this service center | Read Full Review5/9/2025 12:00:00 AM | Google
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★★★★★ Jessie JohnsonCheck with very excellent love.The service always will return.From From Jesse Johnson, thank you very much from Jeff Kegler. | Read Full Review5/7/2025 12:00:00 AM | Google
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★★★★★ sandra andolsekHad a very nice experience with West Herr Jeep. Larry Seivert was great. Answered all my questions and was very pleasant and polite. I've bought my last 2 Jeeps at Towne, but was much happier with West Herr. | Read Full Review5/6/2025 12:00:00 AM | Google
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★★★★★ Dave SkowronskiTreated me good - so far did everything I asked - Cal and the management team got me the truck I wanted - would highly recommended them | Read Full Review5/6/2025 12:00:00 AM | Google
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★★★★★ Suegood customer service; dependable and honest; will work hard to solve any issues with your auto. They are trustworthy | Read Full Review5/5/2025 12:00:00 AM | Google
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★★★★★ amber braunDylan was very helpful and service was done quickly. I also received information from the gentleman in the parts department. Everyone was extremely helpful, just disappointed in the costs quoted to me for a missing hubcap (parts dept) and scratch on door (WH collision across the street) that was there when i purchased the vehicle fro | Read Full Review5/4/2025 12:00:00 AM | Google
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★★★★★ JonnyBrian was extremely knowledgeable and helpful in providing diagnoses and kept me apprised of updates throughout the process. I’ll be returning for any future repairs and checkups given his and the West Herr team’s expertise. | Read Full Review5/3/2025 12:00:00 AM | Google
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★★★★★ bassnbirdEasy to make an appointment and the staff was very professional and helpful. Very pleased | Read Full Review5/3/2025 12:00:00 AM | DealerRater
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★★★★★ Susan DragoNever heard from Anthony after leaving several messages. I did speak with Ian several times and Joe as well, who kept me well-informed about my vehicle almost every day, so Ian and Joe were great!! | Read Full Review5/3/2025 12:00:00 AM | Google
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★★★★★ Claudia TiradoExcellent customer service! Would recommend family and friends to purchase their vehicles there and have any of their cars repairs done there! | Read Full Review4/28/2025 12:00:00 AM | Google
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★★★★★ Henry HartwickI’ve dealt with WestHerr for my Toyotas Tundra for the longest time .I had to get a Chrysler Pacifica for my wife, (a handicap vehicle) Russ and Scott Bieler. Were really most helpful in acquiring the van.I had never been in the Chrysler repair shop.But I I should’ve known just being WestHerr that everything would be pristine. And wo | Read Full Review4/28/2025 12:00:00 AM | Google
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★★★★★ James StablerKylie kept informed as to what was needed regarding my concerns and she kept me updated to the progress and estimated time of completion. Everything was repaired as expected. | Read Full Review4/27/2025 12:00:00 AM | Google
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★★★★★ amanda eppolitoGreat low pressure sale. Thanks for all your help, Barry. We are enjoying the new vehicle. | Read Full Review4/26/2025 12:00:00 AM | Google
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★★★★★ Slim RobinsonKylie Is The Best. Customer Service At It's Best. Really Communicated & Explained Everything Thoroughly & Properly. Wish I Could Give 10 Stars. | Read Full Review4/25/2025 12:00:00 AM | Google
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★★★★★ Barbara BenaquistBrian and crew were extremely helpful and courteous. He went the extra mile to help with my warranty items and keep me updated . Have nothing but great things to say about the service I have received at West Herr Doge in Orchard Park. | Read Full Review4/24/2025 12:00:00 AM | Google
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★★★★★ Angela FedykNo complaints! I called first and Dylan was great over the phone and in person! I got new TOYO tires for a reasonable price (buy 3 get 1), service was done in a timely manner (I waited there, place is pretty clean and cozy feeling, very open so you’re not directly next to another customer with all the seating space) and the staff see | Read Full Review4/21/2025 12:00:00 AM | Google
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★★★★★ Buf nyI needed to have my Challenger inspected. Kylie from West Herr Dodge did a great .Everyone at West Herr Dodge did a great job. See you this summer when I have to get my jeep inspected. | Read Full Review4/21/2025 12:00:00 AM | Google
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★★★★★ Morgan KalotaThe best service always, Craig is amazing and takes such good care with my car everytime! 10/10 recommend the service! | Read Full Review4/13/2025 12:00:00 AM | Google
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★★★★★ Gail LeggioI can't THANK Jeff and his team for getting my car in and fixing it so quick! He was so professional and went out of his way to make sure I got the shuttle ride home. Each time I had to bring my car in Jeff's team handled each issue and treated my car like it was their own. They really kept it clean and went thoroughly threw it so I | Read Full Review4/13/2025 12:00:00 AM | Google
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★★★★★ Michael SasiadekHad a door actuator replaced in a Dodge caravan by an official dodge repair center knowing an extended warranty would be issued soon. Now the FCA group is telling me the dealer installed the wrong part and they won't honor the warranty reimbursement. | Read Full Review4/11/2025 12:00:00 AM | Google
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★★★★★ Tom SauerCouldn’t be happier with the service I receive when I go there | Read Full Review4/7/2025 12:00:00 AM | Google
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★★★★★ Lewis BartolottiAlways good Dylan is the best | Read Full Review4/7/2025 12:00:00 AM | Google
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★★★★★ David JindraHad an issue with my vehicle. Service was fast and efficient. | Read Full Review4/5/2025 12:00:00 AM | Google
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★★★★★ Richard FentzkeI have been having service transmission message problem after a clutch recall. Brian and Dylan have been doing a lot of research to figure this out. Although they have found no solution yet I thank them for there efforts. I have nothing but good things to say about the service they give me. | Read Full Review4/4/2025 12:00:00 AM | Google
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★★★★★ Richard McLanahanService was prompt,shuttle was on time. Great experience | Read Full Review4/4/2025 12:00:00 AM | Google
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★★★★★ Jennifer BortzWent in today for an inspection,kind courteous and on time. | Read Full Review4/1/2025 12:00:00 AM | Google
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★★★★★ rich kosmerlConfirmed the right side step and had it in and installed by the time I picked up the new Durango. | Read Full Review4/1/2025 12:00:00 AM | Google
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★★★★★ Lauren TrostleThis place is amazing! They took care of EVERYTHING. It almost felt too easy. All the staff was so helpful and attentive. | Read Full Review4/1/2025 12:00:00 AM | Google
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★★★★★ Tracy KingEpitome of "take your money and run" kind of business. They will delay the services they promised, and then try to go back on their word claiming there is "no internal record" of what they previously promised,....as if I don't have messages that prove otherwise. RUN RUN RUN far, far away. There are PLENTY of decent dealerships in Eri | Read Full Review3/31/2025 12:00:00 AM | Google
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★★★★★ Kathy MancusoI commend Dylan and the mechanics at West Herr for promptly taking care of my vehicle and calming my fears about the problem with my car. I would highly recommend West Herr jeep. | Read Full Review3/30/2025 12:00:00 AM | Google
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★★★★★ Nadine AldridgeI have a vehicle that is under warranty and the screen in my car and my battery had issues at the same time. They got an appointment for me the next day and Brian was great communicating with me. I was told it would be a week for a part to arrive but it is already here and scheduled to replace at the end of the week. A+ | Read Full Review3/30/2025 12:00:00 AM | Google
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★★★★★ Sean McIntyreI purchased my used Chrysler Pacifica from another dealership within West Herr. A service manager, Kylie, and her manager did a great job working with me to give me the best deal on follow up service for existing issues that arose after the initial warranty period. They made me feel like I am treated fairly and taken care of for my s | Read Full Review3/30/2025 12:00:00 AM | Google
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★★★★★ Mark LaskaGreat service and professional.be bringing my vehicle back again for servicing.Thanks West Herr jeep. | Read Full Review3/29/2025 12:00:00 AM | Google
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★★★★★ Luann StarzyVery happy with the service. Very professional. | Read Full Review3/29/2025 12:00:00 AM | Google
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★★★★★ Gabriella TironeGreat experience! Everyone was so friendly and very helpful!! | Read Full Review3/27/2025 12:00:00 AM | Google
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★★★★★ Nicole BacoVery nice and professional. Accommodated when I needed it. The service was just great. Will be going back if I need to. | Read Full Review3/26/2025 12:00:00 AM | Google
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★★★★★ Chad NourseVery good experience here. Have bought 5 or 6 vehicles here. Hopefully will continue to buy from them | Read Full Review3/26/2025 12:00:00 AM | Google
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★★★★★ Sean CurryWow! What an amazing easy experience I had. | Read Full Review3/26/2025 12:00:00 AM | Google
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★★★★★ Stacy SzukalaOur salesman was great.. very patient and informative.. will be back in the future for our next vehicle. | Read Full Review3/25/2025 12:00:00 AM | DealerRater
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★★★★★ Brittany LangstonTerrible customer service! You have to contact the advisor numerous times for an update because no one will call you even though they say they will. And when you do call to check on YOUR vehicle it’s like you’re a bother to them! My vehicle sat for days, when I was finally told what the diagnostic showed it was near end of business | Read Full Review3/25/2025 12:00:00 AM | Google
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★★★★★ Susan WrazienDylan was outstanding!! His customer service skills are amazing! He gave me updates from time to time even though he was swamped with other customers. He is very knowledgeable in the products that helped me get my Jeep to pass inspection and get me back on the road. He is an asset to West Herr!! | Read Full Review3/24/2025 12:00:00 AM | Google
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★★★★★ Thomas KwiecinskiNever had an issue with service. Always take my vehicle there. | Read Full Review3/24/2025 12:00:00 AM | Google
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★★★★★ Jimbo WhalenService was great Jeff was awesome explaining everything to my wife and I only thing was I thought this should’ve been covered by warranty that’s it but otherwise Awesome | Read Full Review3/24/2025 12:00:00 AM | Google
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★★★★★ Charles CritesFast service and nice workers. Great job all around | Read Full Review3/24/2025 12:00:00 AM | Google
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★★★★★ Greg DuerrFast and pleasant experience. Patient and gave detailed explanations of what was and/or needs to be done. | Read Full Review3/24/2025 12:00:00 AM | Google
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★★★★★ Kicker_26Great guys here at West Herr!!! Christopher Mendola and Liza were awesome to deal with. I was in and out of the dealership quicker than ever. | Read Full Review3/23/2025 12:00:00 AM | DealerRater
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★★★★★ Ty ReinhardGot into a new jeep! Thanks West Herr orchard park! Thanks to Chris for great service. | Read Full Review3/12/2025 12:00:00 AM | Google
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★★★★★ Patrick PierreBrand new Jeep 660 miles the check engine light come on. I call Support . They told me to go to Orchard Park for emergency service. When I arrived there, the service advisor indicated to me It was a stored Code error Did not have the capacity to clear the code. I’ll have to leave the vehicle for testing. He doesn’t have a loaner vehi | Read Full Review3/11/2025 12:00:00 AM | Google
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★★★★★ Lyle KennertzI made an appointment for an oil change. The gentleman said I had to go across the street to fleet service. Nobody was at the fleet service idk if I was expected to pull my truck in and do the work myself. I went back to the dealer side and informed the gentleman I would rather find somewhere else to do the service. Previous times I | Read Full Review3/9/2025 12:00:00 AM | Google
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★★★★★ Timothy DaiglerRichard was very knowledgeable and was able to explain and diagnose the issues with my transmission. I appreciate all the assistance from Craig as well on getting my truck back to me in a timely manner. Will be back again for service. | Read Full Review3/7/2025 12:00:00 AM | Google
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★★★★★ Melanie ThomasMark was great to communicate with and very helpful with getting the radio fixed in my Jeep. I would return to West Herr Service for any future repairs. | Read Full Review3/5/2025 12:00:00 AM | Google
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★★★★★ Jerry ChojnackiWas a very pleasurable and knowledgable ,Jeffrey offered a number of ideas to solve the problem. | Read Full Review3/3/2025 12:00:00 AM | Google
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★★★★★ Joe Gannonawesome service kept me up to date on everything. very thorough! | Read Full Review3/2/2025 12:00:00 AM | Google
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★★★★★ LEE RHINEBARGERJeffrey was awesome, got me in and out of the dealership quickly! My truck was fixed correctly the first time! | Read Full Review2/28/2025 12:00:00 AM | Google
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★★★★★ Donna O'ConnorPrompt and extremely courteous service | Read Full Review2/28/2025 12:00:00 AM | Google
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★★★★★ Ronald Kazmierczak SrHad problems with 21 Ram took in a Thrus,had teuck back Saturday. Also fixed a recall.as well. Nice people to deal with. So far pretty happy. 2nd truck from there. | Read Full Review2/24/2025 12:00:00 AM | Google
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★★★★★ T DucaWH did a great job on our truck repairs. Everyone was friendly and professional and they kept us informed as repairs progressed. The vehicle was also detailed, what a great service and surprise! | Read Full Review2/24/2025 12:00:00 AM | Google
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★★★★★ Vanilla GorillaNothing personal against Brian but why am I paying for a warranty ? | Read Full Review2/24/2025 12:00:00 AM | Google
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★★★★★ Leah GuerinI want to add another great review for West Herr. We bought another vehicle from West Herr Jeep. From start to finish we had a great experience. I would highly recommend them. They don't just sell you a vehicle. They make sure you are getting what you need and they follow up with you even after the sale is over. We recently took ou | Read Full Review2/22/2025 12:00:00 AM | Google
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★★★★★ Roger MossStaff very knowledgeable, friendly and courteous. I've had to have my vehicle serviced there on numerous occasions and staff is always the same, very helpful. | Read Full Review2/22/2025 12:00:00 AM | Google
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★★★★★ Joseph WinieckiThe auto tech at West Herr did a great job with my pickup! The service was done quickly, and was done well! | Read Full Review2/22/2025 12:00:00 AM | Google
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★★★★★ Ashley ChadwellGreat service, friendly staff and overall awesome experience. | Read Full Review2/22/2025 12:00:00 AM | Google
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★★★★★ Dick StoutScheduled service to replace a leaking radiator on our 2020 Jeep Grand Cherokee. I was treated respectfully and honestly. Also, they did quickly and efficiently. I would definitely recommend them to anyone. | Read Full Review2/19/2025 12:00:00 AM | Google
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★★★★★ lisa franceI’ll NEVER go to any other mechanic shop other than WestHerr Dodge in Orchard park - The gentleman who work in the shop always make you feel like you’re top priority from the time you walk into your service appointment. Brian is mostly our main guy and I would highly recommend him being your service provider giving you every detail p | Read Full Review2/17/2025 12:00:00 AM | Google
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★★★★★ Dianne HotnichService at West Herr was excellent. I was greeted outside by a technician and by a manager. The manager drove my car into the garage. The service was great. I have been using their service department for about 10 years. Thank you for your efficiency and kindness. | Read Full Review2/17/2025 12:00:00 AM | Google
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★★★★★ Amanda EvanovichDylan is the absolute best!!! He does a phenomenal job and answers any questions I have. | Read Full Review2/15/2025 12:00:00 AM | Google
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★★★★★ Shelly Cavalier“Tim Pratt was amazing! He helped my family and me purchase three Jeeps in just three months—outstanding service every step of the way!” | Read Full Review2/14/2025 12:00:00 AM | Google
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★★★★★ Albert LazarusThis is a first time I went to this Dodge service shop for Recall work And they were very good friendly staff and the work was done in time as promised, I am happy will go back for regular service | Read Full Review2/14/2025 12:00:00 AM | Google
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★★★★★ Salwa AlwanMark was very professional and helpful with my service | Read Full Review2/14/2025 12:00:00 AM | Google
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★★★★★ Andrew GierThe service at West Here is great. Mark & the staff at intake are friendly, personable & they seem genuine about wanting to make your experience a good one. Service is efficient, chairs are comfortable. I'll be back. Unfortunately, any trip there means 4-6 different people/platforms pestering you to leave a review or provide feedbac | Read Full Review2/14/2025 12:00:00 AM | Google
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★★★★★ dana mataDespite a bit of a communication issue early on. And nothing to do with the folks who ultimately took care of me. The service was phenomenal. Exactly what you might expect from West Herr. | Read Full Review2/12/2025 12:00:00 AM | Google
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★★★★★ Ed AvisGreat service. Very kind service person.Excellent repair service. Professional every step of the way. Great people! | Read Full Review2/11/2025 12:00:00 AM | Google
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★★★★★ Michael GajewsklThe service was excellent and everything done in a timely manner and the employees were polite and helpful | Read Full Review2/10/2025 12:00:00 AM | Google
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★★★★★ lancjim45Leased my Ram from West Herr and salesperson Jason Harrington. Jason made the experience as easy as possible, he answered all my questions, got us payments that we can comfortably handle and let me know any time you have a question to call him. This is my 3ed lease with West Herr and God willing won’t be my last. Thanks, Jason, for a | Read Full Review2/10/2025 12:00:00 AM | DealerRater
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★★★★★ theshays1931West Herr service department is very professional and they handled my issue in a timely manner. | Read Full Review2/10/2025 12:00:00 AM | DealerRater
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★★★★★ Anna TorresMy vehicle needed some TLC and I was very happy that I took my car to West herr, Mark C. is always wonderful. Thank you!!! | Read Full Review2/9/2025 12:00:00 AM | Google
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★★★★★ Earl MaloneIt would help if they were open later, they close at six | Read Full Review2/9/2025 12:00:00 AM | Google
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★★★★★ Tammy GBrian was very patient and professional!! | Read Full Review2/9/2025 12:00:00 AM | Google
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★★★★★ Kyle BeitzVery fast service and very professional! | Read Full Review2/9/2025 12:00:00 AM | Google
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★★★★★ Jack NicholsExcellent communication and professional | Read Full Review2/7/2025 12:00:00 AM | Google
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★★★★★ debbie degnanBrian in service and his crew were excellent!!! Kept me up to date and completed the job quick !!! | Read Full Review2/2/2025 12:00:00 AM | Google
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★★★★★ Jason KDropped off the night before and truck was ready early the next day!!! | Read Full Review2/2/2025 12:00:00 AM | Google
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★★★★★ Judy ChurchillI had to get my car inspected and an oil inspection. Service department was very helpful and had me in and out quickly. | Read Full Review2/2/2025 12:00:00 AM | Google
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★★★★★ eric sicignanoService department at Jeep was great. | Read Full Review2/2/2025 12:00:00 AM | Google
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★★★★★ CRAIG SPEARGreat service! The service advisor Mark is great and the mechanic Brian Ball is the best in business would never take to anyone else | Read Full Review2/2/2025 12:00:00 AM | Google
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★★★★★ Jaime SinkaDylan is great! I always have great service with him. | Read Full Review1/31/2025 12:00:00 AM | Google
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★★★★★ Stacy LauckFriendly and efficient staff as always at West Herr! They got my daughters college car back to her in a timely fashion. Runs great!!! | Read Full Review1/31/2025 12:00:00 AM | Google
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★★★★★ JadeWorking with Tim Pratt was a breeze and I got an excellent deal on my new 2025 Jeep Compass, I can’t imagine going to any other dealership! | Read Full Review1/30/2025 12:00:00 AM | Google
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★★★★★ Ryan JordanExcellent service fixed the problem I had with my truck | Read Full Review1/28/2025 12:00:00 AM | Google
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★★★★★ Emir MulahmetovicBrian was very responsive and reactive to my recent request. He was thorough when we discussed issues over the phone and followed up with me. If I ever need further service I will be asking for Brian directly. Thank you Brian! | Read Full Review1/28/2025 12:00:00 AM | Google
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★★★★★ Pam EvansMark the service dept manager always does an amazing job! My vehicle needed to be towed to the dealership in the middle of the night and Mark got it right in the next morning, had it serviced and back to me before the end of the day!!! He's always very helpful and he is the only service guy I will ever trust with my vehicles! | Read Full Review1/28/2025 12:00:00 AM | Google
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★★★★★ Chelsea ChapmanHad to bring my 17 Chrysler Pacifica in for a crack in my oil housing 12 hours later they called me and it was completed and ready for me to pick up. They kept me updated through out the entire process. | Read Full Review1/28/2025 12:00:00 AM | Google
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★★★★★ Brian HondzinskiMark was great, took care of everything that needed to be done. | Read Full Review1/27/2025 12:00:00 AM | Google
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★★★★★ Sabrina MarloweRecalls are never fun but this group makes it as painless as possible. | Read Full Review1/26/2025 12:00:00 AM | Google
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★★★★★ Evelyn RodriguezStaffs very friendly and helpful, new lobby looks great, Brian was very friendly, explain to me what’s they did to my vehicle. Would refer West Herr to family and friends | Read Full Review1/21/2025 12:00:00 AM | Google
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★★★★★ Kathy MancusoI commend Mark and the mechanics at West Herr for promptly taking care of my vehicle and calming my fears about the problem with my car. I would highly recommend West Herr jeep. | Read Full Review1/19/2025 12:00:00 AM | Google
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★★★★★ NinosSteveCraig and the team at West Herr Jeep in Orchard Park Ny is the best sales team i have ever delt with , we have bought several cars/trucks from him throughout the years. If you go anywhere else your wasting your time. I dont look at these guys as car salesmen, we have become friends that i trust. Pure class Steve | Read Full Review1/18/2025 12:00:00 AM | DealerRater
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★★★★★ barbara franklinGreat experience. Very friendly staff and exceptional service! | Read Full Review1/17/2025 12:00:00 AM | Google
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★★★★★ derrick smithBrought my car in for an oil change and tire rotation. Every thing was quick and they communicated through the whole process. Also had to get my spare key finally so they had to re program it . At first ran in to a snag but kept at it and they were able to get it programmed for me . Never had a bad experience with west herr. Will con | Read Full Review1/17/2025 12:00:00 AM | Google
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★★★★★ Debbie BauerEveryone was helpful and courteous during the collision work that needed to be done. The work was performed in the time frame expected. | Read Full Review1/16/2025 12:00:00 AM | Google
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★★★★★ Lisa PironeExcellent service. I would recommend them any Dodge repairs. | Read Full Review1/16/2025 12:00:00 AM | Google
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★★★★★ Richard SavageFast service when I had a problem. Got me in quickly and made the necessary repair. Super Service Manager. | Read Full Review1/13/2025 12:00:00 AM | Google
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★★★★★ LisaI love them !!! I have been with them since 2011 I go no where else !!!! ?? | Read Full Review1/13/2025 12:00:00 AM | Google
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★★★★★ Amanda CummingsReally great communication and fast and easy service! Thank you Dylan for your great service!!! 10/10! | Read Full Review1/11/2025 12:00:00 AM | Google
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★★★★★ Wendy OttI always take my Jeep G. Cherokee to get serviced at West Herr Chrysler of O.P. Service is fast, staff is friendly. I feel like they value my time and I'm not being over charged. My car was in and out within the hour!! | Read Full Review1/9/2025 12:00:00 AM | Google
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★★★★★ Ricky TeriburySuch a great guy very knowledgeable | Read Full Review1/9/2025 12:00:00 AM | Google
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★★★★★ juan figueroaHad my vehicle in for window issue. Problem got solved. Great service. | Read Full Review1/8/2025 12:00:00 AM | Google
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★★★★★ Jackie MayThey reprogrammed my key fobs and found time to squeeze in an oil change | Read Full Review1/8/2025 12:00:00 AM | Google
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★★★★★ Andrea CostantinoI'm not one for writing a lot of online reviews, but I had a very positive experience with Mark at West Herr Chrysler Dodge Jeep in OP this past month. I brought my Jeep in for a safety recall which was pretty concerning as I read a lot of online reviews from others having a negative dealership experience. Everything from setting u | Read Full Review1/5/2025 12:00:00 AM | Google
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★★★★★ Todd ClarkA quality service department. Easy to schedule an oil change and tire rotation online, while visiting from Traverse City. The service write-up guy, Todd, easily found my Mopar pre-paid oil change contract and got me in and out fast and efficiently. And the waiting area was spacious with the best coffee barista bar that I’ve ever s | Read Full Review1/5/2025 12:00:00 AM | Google
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★★★★★ Jennifer MoranGreat service by Mark! Thank you! ?? | Read Full Review1/5/2025 12:00:00 AM | Google
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★★★★★ Jolene MedburyJeff was the best! Very helpful and knowledgeable! | Read Full Review1/5/2025 12:00:00 AM | Google
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★★★★★ Mike DixonJefferey did a great of servicing my wife’s Jeep very happy the way he handled the that needed to be completed. | Read Full Review1/1/2025 12:00:00 AM | Google
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★★★★★ Trisha WilsonHad an issue with my warranty and I called west Herr and they took care of the issue and quickly resolved Picked up my vehicle with no hassle and the issue was fixed and covered | Read Full Review12/31/2024 12:00:00 AM | Google
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★★★★★ Ash BautI always receive great service from west herr! My service advisor, Jeff, is professional, friendly, and accommodating. Thank you! | Read Full Review12/31/2024 12:00:00 AM | Google
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★★★★★ DeeDee JohnsonPrevious visit was not charged almost $200 for diagnostic check plus the repair . Was only billed for the repair plus labor . Very excessive diagnostic fee more then the actual repair | Read Full Review12/31/2024 12:00:00 AM | Google
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★★★★★ Sodji TossahLikely my first and last car I would purchase from this dealership. My purchasing experience wasn't pleasant and when I had mechanical issue with the car, they partially diagnosed and charged me for an issue that the tech was pretty certain was the cause of the check engine light then came back less than 24 hours later with a heftier | Read Full Review12/29/2024 12:00:00 AM | Google
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★★★★★ Mary K. ZioloJeff was pleasant and helpful, very patient and professional. Pleasure dealing with this service agent. He answered all my questions. | Read Full Review12/28/2024 12:00:00 AM | Google
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★★★★★ Tyler GauthierPhenomenal service, Dylan Bruso was great | Read Full Review12/26/2024 12:00:00 AM | Google
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★★★★★ William VailDylan was most attentive, the work was done timely and covered a follow up recall. | Read Full Review12/26/2024 12:00:00 AM | Google
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★★★★★ John RogersDylan is the best! He took care of my exhaust leak in less than two hours. Highly recommend. | Read Full Review12/20/2024 12:00:00 AM | Google
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★★★★★ Jack ForbesHad an issue with my Ram while staying in Orchard Park. Called West Herr & they got me in the following morning and had me on my way in less than an hour. Great service and friendly people! | Read Full Review12/19/2024 12:00:00 AM | Google
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★★★★★ Linda BridgesCustomer service was great. We received information in a timely manner. | Read Full Review12/19/2024 12:00:00 AM | Google
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★★★★★ John ClarkHad my 23 Ram 1500 in for a couple minor recalls, stage inspection and an oil change. The West Herr service crew, now in their expanded space, got right on it and completed everything required in a very timely manner. This was done during our snow storm, 3 feet of snow, and that could'nt slow them down. Well done West Herr Orchard | Read Full Review12/16/2024 12:00:00 AM | Google
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★★★★★ Mike CiroccoService is always great at West Herr! | Read Full Review12/16/2024 12:00:00 AM | Google
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★★★★★ D GatesBrian is the worst person I ever delt with far as car business, very sarcastic lack of Information never on the same page as customer I wish I could give him no stars sorry but not sorry also called corporate on him I was told he was new so I guess that it.o and my truck sting vibrating the never test drove it when they was done said | Read Full Review12/13/2024 12:00:00 AM | Google
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★★★★★ vincent sperandeoVery perfessional and great service. They care about the customers and go above and beyond with the customer service | Read Full Review12/12/2024 12:00:00 AM | Google
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★★★★★ Brian DenaKylie was incredibly welcoming and warm. Jim Wasielewski was a great communicator and completed the work in a timely fashion!! | Read Full Review12/12/2024 12:00:00 AM | Google
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★★★★★ KateVery good. Respectful customer service. Car was Taken care of in a timely manner.i would give 5 stars | Read Full Review12/12/2024 12:00:00 AM | Google
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★★★★★ Martin RalabateDylan, from West Herr Dodge Ram is awesome. He takes very good care of his customers. He's professional, kind, and courteous. I would definitely recommend him. He's the best! | Read Full Review12/11/2024 12:00:00 AM | Google
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★★★★★ PBExcellent service by Craig and his staff made the deal very easy to sign and was thoroughly impressed | Read Full Review12/10/2024 12:00:00 AM | DealerRater
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★★★★★ Cjmwhite92Helped to make sure my car was ready on time for the whole of day. | Read Full Review12/10/2024 12:00:00 AM | DealerRater
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★★★★★ Austin ReeseKylie was super helpful and kept me updated during my repairs. | Read Full Review12/9/2024 12:00:00 AM | Google
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★★★★★ Dave TAfter purchasing a Grand Cherokee in 2023 from West Herr Jeep in Orchard Park, I found that my phone would not connect properly to the radio. The service department mistakenly said I had to wait for a software update. They continued to use that excuse for about one year! With the help of the original salesman, we finally discovered | Read Full Review12/3/2024 12:00:00 AM | Google
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★★★★★ Rosemary NewellAfter some unusual difficulties everyone at this dealership did everything to solve unforeseen problems. All personnel from West Herr Glass, sales to managing staff to service, everyone treated me with respect and kindness, went out of their way to place me in a new vehicle. I would recommend this Dealership to any one. Thank you Eli | Read Full Review12/2/2024 12:00:00 AM | Google
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★★★★★ L PierceAnother amazing experience. Our 2019 Wrangler Sahara had to go in for warranty paint work for the second time. I have to say that Todd was the key to getting this done right. I have never had a bad experience at this West Herr. The first time we had the warranty paint worked on we had great service. But what the warranty paid for jus | Read Full Review12/2/2024 12:00:00 AM | Google
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★★★★★ Darleen LarkinGreat Customer service the service was completed in a very timely manner | Read Full Review12/2/2024 12:00:00 AM | Google
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★★★★★ Mark ChapmanOutstanding, honest service as always. | Read Full Review12/1/2024 12:00:00 AM | Google
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★★★★★ Mike JedrysikThanks for taking care of my jeep on the emergency brake that you guys found when I change dealer I appreciate it. And also did inspection the same time that help me alot | Read Full Review11/30/2024 12:00:00 AM | Google
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★★★★★ BrianI had one of the best customer service experiences I have ever had. I was lucky to meet Mark who went out of his way to provide unbelievable customer service. I will tell everyone how great Mark and West Herr treated me. World class service!!! | Read Full Review11/30/2024 12:00:00 AM | Google
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★★★★★ Janamarie MyrieAwesome Service , Mark and his team worked with me in getting what I needed done on my Jeep wrangler and accommodated my time , as well their customer service was superb !!!! | Read Full Review11/30/2024 12:00:00 AM | Google
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★★★★★ dkress38Gentlemen did a nice job , mechanic was awsome, just costs too much | Read Full Review11/30/2024 12:00:00 AM | Google
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★★★★★ Starr NortonDon’t even understand what I paid the diagnostic fee for as I didn’t even get. List printed out for what was actually wrong with my vehicle | Read Full Review11/30/2024 12:00:00 AM | Google
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★★★★★ rebecca MorcioFriendly staff, Excellent service | Read Full Review11/28/2024 12:00:00 AM | Google
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★★★★★ currjjIt was a very pleasurable experience dealing with Cal Tobias. I have been dealing with him for going on about 10 years. Always finds me what I want at a price that's fair. I have made many purchases with him as I have two vehicles one for the wife one for me. This time I decided to step outside of my usual vehicle and leased a Hornet | Read Full Review11/25/2024 12:00:00 AM | DealerRater
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★★★★★ Kelly FinnMy Jeep Wrangler was serviced at West Herr Dodge November 2024. I HAD AN AMAZING EXPERIENCE!!! I was very worried about what the cost would be—as a widow, you get worried about being taken advantage of. The only delay was from the warranty company. Jeff put in the time to call me, explain what was going to be repaired, which was | Read Full Review11/23/2024 12:00:00 AM | Google
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★★★★★ Ann DonohueMy oil change, and inspection were handled with professionalism and a smile. Two very important parts of the overall service at West Herr. We are long time clients of West Herr. I think we are up to 10 vehicles in out family. ALWAYS a positive experience. Thanks guys for showing me how to turn off/on the valet switch...... | Read Full Review11/22/2024 12:00:00 AM | Google
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★★★★★ Yu LiangI have purchased a used vehicle in shis store, there is no any technical issue on this vehichle. But the salesman in this store lied to me, because there was some glithces on my check, and I had to go to the bank before going to their store. The salesman told me they would cover the costs of uber from my hotel to bank and bank to the | Read Full Review11/22/2024 12:00:00 AM | Google
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★★★★★ Lourdes SotoThe whole team as courteous and professional and explained everything where I can understand what they did to my car | Read Full Review11/17/2024 12:00:00 AM | Google
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★★★★★ Tom FunkVery helpful, quick and professional. | Read Full Review11/17/2024 12:00:00 AM | Google
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★★★★★ David Morales DowinsExcellent place, always attentive to your needs, the process of scheduling the appointment was very fast and they took my needs into account, I bought my car 6 years ago with West Herr and I have never had problems with them, they are very professional, I recommend this company 100%. | Read Full Review11/16/2024 12:00:00 AM | Google
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★★★★★ Newton CutlerDone quickly, high satisfaction. | Read Full Review11/15/2024 12:00:00 AM | Google
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★★★★★ Sandra WaltersDid an exceptional job providing service for our Ram. | Read Full Review11/14/2024 12:00:00 AM | Google
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★★★★★ Mike JankowskiGood service, my truck was fixed same day and found it to be under warranty thanks for the fast service | Read Full Review11/14/2024 12:00:00 AM | Google
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★★★★★ Paul WilcoxI had anew set of tires installed and oil change Also asked them to take the spare tire down and put it in the bed of the truck because mechanism To drop the spare was frozen they let me know the mechanism was still functional and if I wanted them to lubricate it and reinstall for reasonable fee it would fine. They got the vehicle in | Read Full Review11/14/2024 12:00:00 AM | Google
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★★★★★ Justin SmyczynskiDale was professional and courteous. He understood I was tight on time and needed to be on my way as soon as possible. My car was taken in immediately upon arrival and was returned even sooner than expected. I will definitely be back in the future! | Read Full Review11/14/2024 12:00:00 AM | Google
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★★★★★ Jas PodThe job got done but with MANY COMPLAINTS AND ALOT OF MY TIME WASTED! Definitely lack Customer Service....BIG TIME! | Read Full Review11/14/2024 12:00:00 AM | Google
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★★★★★ Christine ContiDylan is very professional and very helpful | Read Full Review11/12/2024 12:00:00 AM | Google
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★★★★★ Heather ViscusoWill only trust my vehicle with this place. They take great care of you. Highly recommend Jeff. He was great!! | Read Full Review11/9/2024 12:00:00 AM | Google
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★★★★★ Deborah DustinEveryone was very kind, came out n explained things , no pressure to fix or replace things gave of options n time frame when to get things done n cost ( which is huge to be able to plan or budget) people just don't have that kind of money laying around, will definitely be my go to place | Read Full Review11/8/2024 12:00:00 AM | Google
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★★★★★ barbara franklinIn and out! Friendly quick service! | Read Full Review11/8/2024 12:00:00 AM | Google
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★★★★★ Tom HailsMark Churchill was polite and informative. Service was performed flawlessly and quicker than expected. | Read Full Review11/6/2024 12:00:00 AM | Google
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★★★★★ Noelle LindnerI have been taking my jeep for service to west herr dodge for a few years now and they always manage to get it fixed in a timely manner. This time I had to wait for parts but they got me into a rental no problem. I highly recommend them. | Read Full Review11/6/2024 12:00:00 AM | Google
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★★★★★ Gail RossowMy experience at west Herr was very pleasant and prompt | Read Full Review11/5/2024 12:00:00 AM | Google
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★★★★★ Amy WirthI brought my Jeep in as an emergency drop. I was able to have the problem diagnosed and returned to me the same day! Awesome job to everyone at West Herr Dodge Chrysler Jeep Service department! | Read Full Review11/5/2024 12:00:00 AM | Google
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★★★★★ Wesley MatsonExcellent service, very knowledgeable | Read Full Review11/3/2024 12:00:00 AM | Google
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★★★★★ Michael WinnickiI had extensive work on my vehicle involving the third row heater due to a coolant leak performed by West Herr Dodge in August of last year. At that time the coolant was leaking from underneath the right rear fender area. I now again noticed coolant leaking from the same area. I returned to West Herr Dodge for an evaluation. The | Read Full Review11/3/2024 12:00:00 AM | Google
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★★★★★ Carol ErtelPolite service rep. Comfortable waiting area. | Read Full Review10/31/2024 12:00:00 AM | Google
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★★★★★ Tammy ONeillVery nice people I'm very fast service | Read Full Review10/31/2024 12:00:00 AM | Google
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★★★★★ Papa SteinJeffery explained every situation and made the process simple and updated me though out the service | Read Full Review10/31/2024 12:00:00 AM | Google
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★★★★★ Judy ChurchillI needed four new tires for my car. I arranged it with the service writer, and it didnt long from the time i got there and my car was done. | Read Full Review10/30/2024 12:00:00 AM | Google
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★★★★★ Rose StanderaI would recommend this place to everyone Very cordial employees explained everything to me in detail and made sure i understood and the waiting room was very comfortable too lol | Read Full Review10/30/2024 12:00:00 AM | Google
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★★★★★ Darlene LazarzGreat Brian was great and was on top of everything. Brian is a great asset to the company!!! The company was great too!! Thank you | Read Full Review10/29/2024 12:00:00 AM | Google
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★★★★★ cpvt427Our West Herr salesman, Barry went above and beyond to find the vehicle we wanted. The whole purchase process couldn’t have been better. We would definitely purchase again from West Herr. | Read Full Review10/28/2024 12:00:00 AM | DealerRater
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★★★★★ kimberly ignatowskiWest Herr Dodge has always gone above to help me whether it’s to fit me in for an appt for my Jeep or to return a call or to answer a question. They have been my go-to for 6 vehicles now. Mark at West Herr Dodge OP was great today and handled my issue professionally, and followed through to make sure everything was taken care of inc | Read Full Review10/26/2024 12:00:00 AM | Google
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★★★★★ Zak KraffertAmazing service! Dropped my truck off within 24 hours they had my truck fixed and ready to be picked up! Amazing service and communication from the staff! | Read Full Review10/24/2024 12:00:00 AM | Google
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★★★★★ jeff reedService was fast and great. They always do a great job and I loved the recent remodel it makes waiting much more comfortable | Read Full Review10/24/2024 12:00:00 AM | Google
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★★★★★ Dee MaiI did not have to wait. Walked in and Dylan took care of me right away. Very nice guy! Professional, knowledgeable and nice. | Read Full Review10/24/2024 12:00:00 AM | Google
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★★★★★ Eric witkowskiEveryone was polite, up front, and updates were made on time. Overall good experience. | Read Full Review10/24/2024 12:00:00 AM | Google
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★★★★★ A KI felt like Family! They anticipated my every move I thought. Honestly - I left there thinking - well-that was nice. lol Mark was terrific!! | Read Full Review10/23/2024 12:00:00 AM | Google
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★★★★★ Jim WasielewskiExcellent job by Kylie, very friendly and helpful ! | Read Full Review10/21/2024 12:00:00 AM | Google
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★★★★★ Brian DerendaGreat service. Jeff was great to deal with and the service team was quick and prompt | Read Full Review10/21/2024 12:00:00 AM | Google
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★★★★★ Gianni DaltonDylan was extremely helpful and took care of all my needs | Read Full Review10/18/2024 12:00:00 AM | Google
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★★★★★ Tracy RaeDylan did his best with some computer obstacles today. A 10am.appt for oil change and tire rotation. I left around 12:30. Great service and explanation from Dylan and had me leave with a smile. Thank you Dylan. | Read Full Review10/18/2024 12:00:00 AM | Google
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★★★★★ April NewtonExcellent service they are quick and meeting your needs every moment . Mark is the best he got everything covered under warranty!! | Read Full Review10/17/2024 12:00:00 AM | Google
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★★★★★ Larry SeegarThank you, for taking care of this recall in a very timely manner. It was done sooner than expected which was great. Nice job | Read Full Review10/17/2024 12:00:00 AM | Google
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★★★★★ Mike FatteyOutstanding service and extremely fast. Highly recommend! | Read Full Review10/17/2024 12:00:00 AM | Google
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★★★★★ ssmigieraService was great, only down fall is the service center is not close to the dealership as it is down the road. | Read Full Review10/17/2024 12:00:00 AM | DealerRater
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★★★★★ Alessandra ZerboThank you Mark for getting my emergency appointment in quickly! Not only did you see it the day of the appointment, but you were also able to fix it. Thank you! | Read Full Review10/16/2024 12:00:00 AM | Google
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★★★★★ jp duquinTook my vehicle in for an inspection and the service fast! Thanks! | Read Full Review10/16/2024 12:00:00 AM | Google
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★★★★★ ctobias1984Great service, Dylan was great to work with. | Read Full Review10/16/2024 12:00:00 AM | Google
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★★★★★ Frank AlejandroExcellent staff very satisfied | Read Full Review10/16/2024 12:00:00 AM | Google
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★★★★★ Sam GiancarloGreat service quick and prompt . | Read Full Review10/16/2024 12:00:00 AM | Google
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★★★★★ GailMy Service Advisor Mark Is always helpful and answers all my questions. I really appreciate the service he provides me. | Read Full Review10/15/2024 12:00:00 AM | DealerRater
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★★★★★ Shelly Kirsch-gippleWas disappointed with this service,was told my pads were needed to be replaced,which made no sense to me I just had my car inspected at the West herr on Main St in July and my pads were at. 7-8 ,so to need replacements 2 months later seemed a little strange ,spoke to the manager at the West herr in Williamsvile where I bought the car | Read Full Review10/14/2024 12:00:00 AM | Google
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★★★★★ Andro brolicHad recall repair done on jeep.. excellent quick professional service... ???? | Read Full Review10/12/2024 12:00:00 AM | Google
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★★★★★ Lowell LongSatisfied with my service. Was able to make an appointment within a week. | Read Full Review10/12/2024 12:00:00 AM | Google
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★★★★★ Jay SchererGot notification thru Email of a Y40 recall. There was no problem scheduling an appointment. My vehicle was in & out within an hour. Fast, knowledge, courtesy service. | Read Full Review10/10/2024 12:00:00 AM | Google
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★★★★★ Don GordonWest Herr Dodge Ram was outstanding. Dylan our service rep was very kind and explained everything in detail. Could not be happier OUTSTANDING | Read Full Review10/10/2024 12:00:00 AM | Google
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★★★★★ kevin daltonWest Herr Ram has always provided me with fantastic service. Just got new tires. Everyone has been fantastic, the technician is top notch. Thanks Dylan and Gianni! | Read Full Review10/10/2024 12:00:00 AM | Google
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★★★★★ Dorstar63Wonderful service and very personable and friendly. The service was quick and right on time | Read Full Review10/9/2024 12:00:00 AM | DealerRater
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★★★★★ Roz HealeyEverything went smoothly, at a great price. And a shuttle. Thank you | Read Full Review10/8/2024 12:00:00 AM | Google
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★★★★★ Lauri ClaycombMark is always a pleasure to work with when my Jeep needs service!!! Thank you Mark!!! | Read Full Review10/8/2024 12:00:00 AM | Google
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★★★★★ Megan ParzynskiHad an oil change scheduled. The service greeter was friendly and welcoming. He took me and my fiance in to check in with the quick lane service advisor, Dylan Sonerson, who greeted us with frustration. He was rude, short and seemed bothered that we were there. He was very unpleasant and not helpful. Not to mention the scheduled oil | Read Full Review10/8/2024 12:00:00 AM | Google
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★★★★★ April ArveloHad a good experience with Dylan thank you!!! | Read Full Review10/6/2024 12:00:00 AM | Google
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★★★★★ Charles mac-lureDylan is the best. I needed service and I was not disappointed with the level of caregiving. They even checked on me afterward and made sure that if I had any issues that they would have been corrected. Superior Service knowledgeable staff clean facility wonderful atmosphere. I would be happy to recommend my family and my friends | Read Full Review10/6/2024 12:00:00 AM | Google
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★★★★★ Jerry ChojnackiWas a very pleasurable and knowledgable experience, Dylan was patient explaining all the paperwork. his knowledge of the vehicle and showing us how all the controls worked was superb | Read Full Review10/6/2024 12:00:00 AM | Google
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★★★★★ Debra MillenI had a very good experience with west Herr. I would recommend them for service. | Read Full Review10/4/2024 12:00:00 AM | Google
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★★★★★ ColleenWest Herr was professional & outstanding!! Fixed my Jeep fast & communication was Great!!! | Read Full Review10/4/2024 12:00:00 AM | Google
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★★★★★ Thomas Morris JrThe check in went smooth and a Brian was very nice. However, set up appointment a month before appointment advising I had a recall to be taken care of. West Herr waited until I came in for that appointment before they ordered the part, said they would call me when the part came in and then called me less than 48 hours later to say pa | Read Full Review10/4/2024 12:00:00 AM | Google
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★★★★★ Mark WinkowskiFast,courteous service...car back sooner than expected | Read Full Review10/3/2024 12:00:00 AM | Google
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★★★★★ Jennifer WillsExcellent service all around! Thank you for being so timely and getting me on my way so quickly! Much appreciated!! | Read Full Review10/3/2024 12:00:00 AM | Google
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★★★★★ Judy KohlService was great and everyone was very friendly and professional. Love the new remodeling too!! | Read Full Review10/3/2024 12:00:00 AM | Google
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★★★★★ Joe HoranCan’t complain much here, they had me in and out within a decent time frame and employees were very polite | Read Full Review10/1/2024 12:00:00 AM | Google
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★★★★★ daniel vanderboschGreat quick service… Tire rotation, inspection, and oil change | Read Full Review10/1/2024 12:00:00 AM | Google
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★★★★★ Charles AlessiI had to take in my 2019 ram classic for a problem with the front end of my truck. Brian was my contact and informed me they would do a thorough check up and see what’s wrong. I only brought it in there for one problem and turns out there were three. Which all were covered under the warranty. I really appreciate the service that I re | Read Full Review9/28/2024 12:00:00 AM | Google
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★★★★★ MeghanJason from West Here Jeep was amazing! Got me in and out in 4 hours with the car of my choice for an affordable price. | Read Full Review9/28/2024 12:00:00 AM | Google
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★★★★★ Madison HarringtonRecently went in to look at some used cars and worked with Cal. He was amazing and very flexible, was kind and thorough during the whole experience! | Read Full Review9/28/2024 12:00:00 AM | Google
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★★★★★ Arad AGreat service. Dylan was my service advisor. He was knowledgable and he did a fantastic job in getting things done in smooth and timely fashion. | Read Full Review9/28/2024 12:00:00 AM | Google
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★★★★★ Cheryl RieserAmazing people and amazing service!!! Great experience! I went in for an inspection and had way too much fun. Wow did they ever take care of me. I will always be a loyal customer based on the people who are there and how they treated me like a Queen! I applaud everyone working at West Herr for being absolutely brilliant! | Read Full Review9/28/2024 12:00:00 AM | Google
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★★★★★ Christine BTook longer than expected but I had brought a book and the cappuccino machine helps pass the time! Jeff was respectful and kind. | Read Full Review9/28/2024 12:00:00 AM | Google
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★★★★★ ben rushfordThe folks at West Herr are top notch. A little disappointed in the outcome of service. Spent 100$ on map upgrade for my nav system and even after service it's still offline. Need my radio repaired took the warranty company almost 8 hours ro approve repairs, now have to wait undetermined time for parts. My issue is with Dodge as a | Read Full Review9/27/2024 12:00:00 AM | Google
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★★★★★ B GWest Herr Fleet has never let me down! Always a great experience when I bring my Wagoneer in for service. | Read Full Review9/26/2024 12:00:00 AM | Google
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★★★★★ Julie DempseyGreat service! Friendly and quick ?? | Read Full Review9/25/2024 12:00:00 AM | Google
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★★★★★ KuhnjrkJeff Always gets me in and out the best service yet thanks you guys?? I give u guys 5 satrs | Read Full Review9/25/2024 12:00:00 AM | DealerRater
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★★★★★ Craig StillerProfessioal a nd courteous. Repair completed faster than expected. | Read Full Review9/24/2024 12:00:00 AM | Google
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★★★★★ Bradley HallJeff and the West Herr team provided exceptional service regarding the repair of my Jeep. They were friendly and courteous and offered timely communication. I give them a 10 out of 10 rating or 5 stars ??. I am a happy customer! | Read Full Review9/24/2024 12:00:00 AM | Google
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★★★★★ Tim JonesService was excellent. Communication, professional and work performed was all excellent. | Read Full Review9/24/2024 12:00:00 AM | Google
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★★★★★ Larry TamrowskiJason Harrington who is West Herr's sales rep who handled the lease we signed for a Jeep Compass. There experience could not have been any better. Jason was always there to help and fix any issues there were which were none. Thanks again West Herr for Jason's professional handling of this sale. Larry | Read Full Review9/24/2024 12:00:00 AM | Google
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★★★★★ Eric FuchsTimely completed service, booked my appointment three weeks ahead, but they didn’t have the part needed to repair in stock. Now I need to schedule a second appointment. | Read Full Review9/24/2024 12:00:00 AM | Google
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★★★★★ Dave TI purchased a Grand Cherokee in 2023 from West Herr Jeep in Orchard Park. My phone would not connect to the radio. The service department mistakenly said I had to wait for a software update. After more than one year and several visits, I discovered my phone paired perfectly fine with another identical vehicle. They finally agreed | Read Full Review9/22/2024 12:00:00 AM | Google
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★★★★★ Sam WalkDylan was the best one by far I highly recommend him thank you | Read Full Review9/21/2024 12:00:00 AM | Google
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★★★★★ Jeff HarrisJeff and his crew went above and beyond with the repairs on our Pacifica fixing things that they found during their thurough inspection while changing our radiator and oil cooler | Read Full Review9/21/2024 12:00:00 AM | Google
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★★★★★ Scot KuczkaI had my 21 Ram back to the West Herr Dodge service center yesterday. I was originally told it would take 3-4 hours replace the ABS control module, they where done in an hour. Makes me a little skeptical about weather the repair was done as they originally stated or was the computer just re-flashed. Recently a recall came out about t | Read Full Review9/21/2024 12:00:00 AM | Google
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★★★★★ Karen HutchenceDillon had foresight in knowing I didn’t need everything I thought was wrong with my car by listening to what I had to say and the noises ‘ it was making. My bill was far less then I thought it would be. The communication between us was outstanding. He told me the problem/process before ,and had me decide to do it or not. I bought my | Read Full Review9/19/2024 12:00:00 AM | Google
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★★★★★ John BattagliaThey were very pleasant and helpful. | Read Full Review9/19/2024 12:00:00 AM | Google
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★★★★★ wendy langGreat service today! All requests completed - earlier than expected time. Love West Herr!! ?? | Read Full Review9/17/2024 12:00:00 AM | Google
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★★★★★ Akeem WallaceRepairs were done quickly. Service was friendly and very helpful. | Read Full Review9/17/2024 12:00:00 AM | Google
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★★★★★ Bob YbarraI want to start by saying thank you. Thank you to the entire team for the amazing experience I had. Before I had the chance to park; I was greeted by the Check-in Entry Advisor. I pulled into the garage and he took my info and then escorted me to the service desk to complete the check in. Kylie gave me the greeting of the day with a | Read Full Review9/17/2024 12:00:00 AM | Google
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★★★★★ Hussene MohammedBest place to visit for services I take my compass 23 for inspection I only about 30 minutes very nice service Joseph was very friendly and I wasn’t expecting finishing 30 minutes but very quick great job | Read Full Review9/14/2024 12:00:00 AM | Google
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★★★★★ Karen AluI had a major engine repair done and the entire staff was very kind and professional | Read Full Review9/14/2024 12:00:00 AM | Google
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★★★★★ Laurie O'KeeffeFast kind service. Clean facilities. Joseph explained my computer read out for my car well. | Read Full Review9/13/2024 12:00:00 AM | Google
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★★★★★ Guy WhiteleyTire rotation and fluid change. In and out in 40 minutes. Excellent service. | Read Full Review9/13/2024 12:00:00 AM | Google
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★★★★★ David BurdickGreat service. Polite and quick. Nice waiting room. | Read Full Review9/11/2024 12:00:00 AM | Google
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★★★★★ Rob KurzdorferI always get great service here. Oil Change was reasonable. I have used them for other warranty work and the communication and quality is superb | Read Full Review9/10/2024 12:00:00 AM | Google
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★★★★★ cindy mccallVery respectable business Listens to customers | Read Full Review9/10/2024 12:00:00 AM | Google
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★★★★★ Jay JGreat job....In and out in no time. Thank you. | Read Full Review9/5/2024 12:00:00 AM | Google
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★★★★★ Mary K. ZioloJeff was pleasant and helpful, very professional. Pleasure dealing with this service agent. | Read Full Review9/5/2024 12:00:00 AM | Google
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★★★★★ Jackie JurekCraig was absolutely wonderful and the first person I have had a good interaction with from the West Herr Dodge service team. Honest and helpful and went out of his way to get me taken care of so I didn't have to use the shuttle service for a doctor's appointment. He understood how frustrated I was in having to wait 3 months and bei | Read Full Review9/5/2024 12:00:00 AM | Google
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★★★★★ Deb WilbyExcellent customer service, right down to pairing my phone! | Read Full Review9/4/2024 12:00:00 AM | Google
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★★★★★ RenaI recently took my car to West Herr Dodge Jeep Ram of Orchard Park for wheel bearings. I was able to schedule an appointment right away. They addressed my problem as well as finding a problem with another area. They were quick to repair everything and I had the car back the same day. They kept me updated of the work being done and ev | Read Full Review9/4/2024 12:00:00 AM | Google
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★★★★★ Hakeem BeltonI need everyone to know how terrible of an experience i am currently having with West Herr Dodge. I had my car towed to them Tuesday 8/27. I even called to forewarn them that my car was being towed there on Tuesday. I do not hear from them until i call them Saturday, August 31st. When i got a hold of them i told them my car is ther | Read Full Review9/4/2024 12:00:00 AM | Google
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★★★★★ Scott GrabowskiThe fleet service was great fixed my truck quickly nice guys. The dodge dealership across the street is another story. Just asking about rust issues on my front fenders I was told they have like a year out for repairs 80plus vehicles meanwhile the rust on my fenders is getting worse everyday. I understand I bought a used vehicle but | Read Full Review9/2/2024 12:00:00 AM | Google
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★★★★★ Amy KingThe experience servicing my truck was exceptional. Highly recommend I have to give a shout out to Mark Churchill and the gentleman who checked me in. So very nice and helpful | Read Full Review9/1/2024 12:00:00 AM | Google
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★★★★★ Pete CappolaCal and Liza were great, efficient as could be with all the paperwork they have to do now! A thorough job start to finish, no pressure, a snappy looking car, easy to work with! | Read Full Review8/31/2024 12:00:00 AM | Google
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★★★★★ SALEM272My experience at West Herr was outstanding. The staff were professional and courteous. I had to take my truck in to have the window on the passenger side of the vehicle fixed. West Herr rented me a car and paid for everything. | Read Full Review8/31/2024 12:00:00 AM | Google
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★★★★★ Jason SitarskiBarry was great! He did everything they could do to get me into the vehicle I was looking for with the features I wanted. The entire experience was seamless! | Read Full Review8/31/2024 12:00:00 AM | Google
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★★★★★ Kelly WilczakVery pleased with the quality and efficiency of service. Will definitely be recommending to anyone vehicle shopping! | Read Full Review8/31/2024 12:00:00 AM | Google
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★★★★★ Michael HGreat service...very informative! Extremely thorough! | Read Full Review8/31/2024 12:00:00 AM | Google
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★★★★★ Susan WojcikAnother good experience at West Herr. Just went in for an oil change and tire rotation. Dylan was our service manager today. He did a great job, and we were in and out in no time. Great service as usual! Also need to mention, the entire staff is so friendly and helpful, from check-in to taking the time to walk us over to that fabulou | Read Full Review8/30/2024 12:00:00 AM | Google
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★★★★★ Stephanie DePadreCraig always gives excellent customer service!!! | Read Full Review8/30/2024 12:00:00 AM | Google
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★★★★★ Jim GormanWest Herr Ram was courteous and professional. Jeff in the service department, and the mechanic, Matt, took the time to diagnose my vehicle, and explain the courses of action needed to resolve my repairs. Customer service was professional and courteous. I highly recommend West Herr Ram for service. | Read Full Review8/29/2024 12:00:00 AM | Google
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★★★★★ Annette KulykVery friendly staff and helpful. Took time to explain what was being done and time wise to pick it up. Great shuttle service also. | Read Full Review8/29/2024 12:00:00 AM | Google
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★★★★★ William VailNew tires at a decent price. Excellent service throughout. | Read Full Review8/28/2024 12:00:00 AM | Google
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★★★★★ Keri SullivanProfessional, very helpful and timely service! | Read Full Review8/27/2024 12:00:00 AM | Google
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★★★★★ Sommer HeckerThey found the issue with my car and made sure I was informed each step of the way! | Read Full Review8/27/2024 12:00:00 AM | Google
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★★★★★ Miranda LucyI had a great experience at the store on W Ridge Rd. My sales representative Andre was great! Very nice, friendly, and made sure to address what I wanted and needed. Never tried to push anything I didn't want. | Read Full Review8/27/2024 12:00:00 AM | Google
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★★★★★ Gregory BoeckVery pleasant people. Work done in reasonable time. Didn't put new tag on windshield to remind for next oil change. | Read Full Review8/27/2024 12:00:00 AM | Google
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★★★★★ Devin HuberHonestly not impressed, bought my 2019 Ram at west herr Toyota, came in for steering shaft, oil pan, and exhaust manifold gaskets in January. Sent to west herr dodge because Toyota can’t work on dodge?? Couldn’t be seen the same day, came back for another appointment. Parts ordered in January, and was told there was a back order. Cal | Read Full Review8/27/2024 12:00:00 AM | Google
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★★★★★ Justin StutzMark in the service department is outstanding. Called to keep me updated, got me a rental car and had the car fixed quickly. Highly recommend | Read Full Review8/26/2024 12:00:00 AM | Google
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★★★★★ Victor GautieriAppointment was only for an oil change, tire rotation and inspection but all were done quickly and without issues while I waited. | Read Full Review8/26/2024 12:00:00 AM | Google
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★★★★★ Michael MuroffAron Wild was absolutely fantastic. We love our new Jeep. | Read Full Review8/25/2024 12:00:00 AM | Google
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★★★★★ Thomas BennerI worked with Elina from sales and Nate from customer service. Both were extremely knowledgeable, courteous, and professional. Will be a repeat customer. | Read Full Review8/25/2024 12:00:00 AM | Google
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★★★★★ Chris and Leanne WoodMy experience was great. Craig and his team dis a great job!!! Thank you. | Read Full Review8/25/2024 12:00:00 AM | Google
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★★★★★ James KostranExcellent. Everyone is courteous and friendly. We would recommend them to anyone. | Read Full Review8/24/2024 12:00:00 AM | Google
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★★★★★ Mark CiccarellaWent in for Brake replacements front and rear for my Ram. While working on the brakes, they found problems with my emergency brake and a seized rear caliper. After they finished with those, they test drove it and found I needed new front wheel bearings. Joe Venezia in service was a bulldog trying to the new items approved through my | Read Full Review8/21/2024 12:00:00 AM | Google
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★★★★★ Amy KollanderI would highley recommend West Herr. Mark C. and his associates in the service department. I originally went to West Herr after I had my vehicle at Transittown, needing a new transmission. After getting the run around and being outright lied to by Transittown, I spoke with Mark for the first time. He was very compassionate and knowl | Read Full Review8/21/2024 12:00:00 AM | Google
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★★★★★ Belinda egleton-aldridgeThe courtesy was outstanding!! | Read Full Review8/20/2024 12:00:00 AM | Google
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★★★★★ Kathy MatthewsonI had an nys inspection and a tire that was leaking. They checked and fixed the tire and it was covered under warranty that I didn’t even remember that I had. | Read Full Review8/19/2024 12:00:00 AM | Google
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★★★★★ Edwin MunozMoe is a amazing salesperson and the staff is great ?? thank you for your excellent service at Dodge West herr | Read Full Review8/19/2024 12:00:00 AM | Google
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★★★★★ Maureen WilhelmI took my Jeep Wrangler in for an emergency stop/start issue. Joe kept in contact with me the two days it was in for service, and let me know exactly what the issue was, and what the service technicians were doing to fix it. The friendliest staff, everyone says hello when you walk in. The service is top notch! Thank you West Herr for | Read Full Review8/16/2024 12:00:00 AM | Google
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★★★★★ Jack McGowanDropped off my vehicle using the night drop box for inspection and oil change. Vehicle was done by 9am! Very quick service. I have worked with Brian Urbanski a couple times now and he is a great service advisor | Read Full Review8/16/2024 12:00:00 AM | Google
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★★★★★ Glorimar guzmanIt was amazing everybody was so friendly and they help me getting my ideal car for my family. 100% recommend | Read Full Review8/15/2024 12:00:00 AM | Google
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★★★★★ Roxanne GesseyMark Churchill always goes above and beyond to make my experience the best he's very knowledgeable and helpful | Read Full Review8/14/2024 12:00:00 AM | Google
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★★★★★ DFSOUTLIERI have been using West Herr service centers for everything from oil changes to cosmetic body work for a decade and have never had a bad experience. | Read Full Review8/14/2024 12:00:00 AM | Google
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★★★★★ Dan MrozekBest service advisor my truck will always go here very pleased with their work took A little bit longer than expected but unfortunately that happens | Read Full Review8/8/2024 12:00:00 AM | Google
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★★★★★ Mary REasy to schedule appt. Multiple email reminders. Friendly customer service! Kept me informed of progress of my service. Ready as promised. | Read Full Review8/8/2024 12:00:00 AM | Google
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★★★★★ dee wi had an excellent experience,I have had service here several times a very pleasant experience.each time.Had approximately & hr to wait had coffee.My experience was extremely pleasant.Brian & staff is an asset to West Herr | Read Full Review8/4/2024 12:00:00 AM | Google
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★★★★★ [email protected]Mark Chiurchhill gave me a warm Welcome. He went above and beyond to help me looking forward to my next visit. A pleasure to do business with. Would highly recommend others to go for service . At West Hertr. | Read Full Review8/1/2024 12:00:00 AM | DealerRater
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★★★★★ Chris RovilloWell it was very disappointing west here has always been a great place for me and my family I’ve been going to west here on camp rd since the 70s and still do but the service I received at dodge Ram was horrible at best it was warranty work I told them the problems and it was there all day I had to call to find out if it was done and | Read Full Review7/31/2024 12:00:00 AM | Google
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★★★★★ Katlyn RogersThe staff was professional and knowledgeable. I was always treated with the utmost respect. My repair/rebuild was done with no “padding” of the cost. I will be recommending this location to all family and friends | Read Full Review7/24/2024 12:00:00 AM | Google
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★★★★★ jamie davidsonWest here was incredible, they were patient and easy to work with. I highly recommend the west her jeep team. | Read Full Review7/24/2024 12:00:00 AM | Google
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★★★★★ Steven HessDropped car off at night, had no appointment scheduled, fixed car the next day, very pleasant to deal with. Good Workmanship | Read Full Review7/24/2024 12:00:00 AM | Google
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★★★★★ Joanne SExcellent service and attention to detail. Mark, manager in Service Dept goes above and beyond to help address concerns and fit me in when I’ve had any issues with my vehicle. Highly recommend. | Read Full Review7/24/2024 12:00:00 AM | Google
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★★★★★ rummyRecharged my A/C but then left the panels near my infotainment system disconnected. Although they took it back to fix it, it was an inconvenience to have to take the drive back there. | Read Full Review7/24/2024 12:00:00 AM | Google
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★★★★★ Dawn StaubIf my check engine light isn’t on would it come up with any codes? (Just asking because Sunday I was having issues no check engine light was on but my truck had no power, after having it towed to the shop and $400 later thank you AAA she started up! After the shop ran test they said the battery was faulty but since West Herr put th | Read Full Review7/15/2024 12:00:00 AM | Google
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★★★★★ supraboricua pr#1Perfect service and friendly staff | Read Full Review6/19/2024 12:00:00 AM | Google
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★★★★★ Ron MartinoFriendly and helpful staff, clean facilities, and great service! | Read Full Review6/18/2024 12:00:00 AM | Google
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★★★★★ Denise MarieService was fantastic. I was kept updated on progress and cost. Couldn’t ask for anything more. What i didn't like is you can no longer look at the new cars while waiting because the showrooms have been relocated. This will unfortunately have a negative impact on sales. | Read Full Review6/14/2024 12:00:00 AM | Google
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★★★★★ David PassarellDylian was very thorough and explained everything including elaborating on our extended coverage and all | Read Full Review6/12/2024 12:00:00 AM | Google
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★★★★★ Darlene WelchI was greeted out side. The guys are very helpful at the front desk. The service explained what was wrong and then we agreed to have it fixed. Thank you to everyone. I was happy with my service | Read Full Review6/11/2024 12:00:00 AM | Google
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★★★★★ Ralph GibsonI can’t begin to say how much I love WEST HERR!! Craig Florkowski is an amazing salesperson who listens to you and takes the time to make sure you are 100% satisfied. I’ve been doing business with him for years and keep coming back. I’ve sent my entire family his way! I trust him implicitly! The entire experience has gotten better | Read Full Review6/11/2024 12:00:00 AM | Google
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★★★★★ Julia FarinaAlways a pleasure working with everyone here! Very polite and efficient! Anytime I call with a question it’s answered fully and in a timely fashion!! Great job and thankyou!!! | Read Full Review6/11/2024 12:00:00 AM | Google
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★★★★★ Allen SmithWest Herr is always ready to take care of my vehicles with advice and guidance. I can get amazing service on all of my cars. Always courteous and concerned with my service needs. | Read Full Review6/10/2024 12:00:00 AM | Google
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★★★★★ Margaret MartelloMy 2023 brand new Jeep purchased Dec 14th has had the same issues since I bought it. This last time to service, radio was still cutting out each time I drive it. The IBS system has never worked since purchased. I had a rental to use while fixing my Jeep. When I was told it was working and both parts are fixed. I was thrilled, dr | Read Full Review6/5/2024 12:00:00 AM | Google
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★★★★★ Rebecca TaylorIt was wonderful. Everyone is helpful and friendly. Found the problem and a fix is on order. | Read Full Review6/5/2024 12:00:00 AM | Google
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★★★★★ Tony CuevasHad to have my oil pan replaced and they did a fantastic job. In the process they accidentally bumped a switch for my AC and they asked I bring it back. Jeff was absolutely fantastic got my truck in and fixed the issue. He filled my gas tank as a courtesy. Love getting my truck serviced here! Always excellent! Great crew great servic | Read Full Review6/5/2024 12:00:00 AM | Google
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★★★★★ Ronald RogowskiNeeds more communication with buyers | Read Full Review6/1/2024 12:00:00 AM | Google
