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Spitzer Motor City Inc

Spitzer Motor City Inc

★★★★★(217)read reviews
13001 Brookpark Rd, Cleveland, OH 44142
(216) 503-4392 Ask About Our Service Specials!

Service Hours

Mon: 07:30 am - 06:00 pmTues: 07:30 am - 06:00 pmWed: 07:30 am - 06:00 pmThur: 07:30 am - 06:00 pmFri: 07:30 am - 06:00 pmSat: 08:00 am - 04:00 pmSun: Closed

Why should you visit a Mopar service center?

Regardless of whether you drive a Chrysler, Dodge, Jeep®, Ram, FIAT® or another brand vehicle, we offer fast and professional service for nearly all makes and models.

  • Fast and convenient service
  • No appointment needed
  • Service for nearly all makes and models
  • Complimentary multi-point inspection
  • Tires and other services available
  • Coupons and Rebates for extra savings
  • Factory-trained, certified technicians

Backed by the World's Best Brands Mopar® Express Lane uses parts and products from the most trusted automotive brands.

Mopar® Express Lane uses only genuine Chrysler, Dodge, Jeep®, Ram and FIAT® Brand parts. All parts have been tested to ensure function, fit and finish of original specifications.
Magneti Marelli® parts are used on all other makes and models. Magneti Marelli has been a leader in both quality and innovation for 95 years and counting.
Mopar® Express Lane recommends Pennzoil® Motor Oil. We also offer the highest quality Pennzoil synthetic oil, keeping your engine clean and extending the life of your oil change for an even greater value.

The lifeblood of your Vehicle

The importance of regular oil changes can’t be overstated in keeping your engine running smoothly. Schedule an appointment with our highly trained technicians for help in finding the right oil for your needs or drop in for Express Lane service.

The Many Benefits of Engine Oil At its most basic, oil keeps your engine running. It also serves a number of other functions that help to prolong the life of your vehicle.

  • Friction Reduction
  • Heat Reduction
  • Engine Cleaning
  • Weather Tolerance
  • Rust and Corrosion Prevention
  • Improved Performance

How to Read your Tires

A vehicle asks a lot of its tires. By learning how to identify wear and decipher your tire's sidewalls, you'll be better prepared to deal with the issues that arise when rubber meets road.

BRANDS WE CARRY

  • Goodyear
  • Dunlop
  • Kelly
  • Bridgestone®
  • Firestone
  • Michelin®
  • BFGoodrich
  • Uniroyal
  • Continental
  • General
  • Yokohama®
  • Pirelli®
  • Falken
  • Ohtsu
  • Hankook
  • KUMHO
  • Nexen
  • Toyo
  • Nitto

Stop on a Dime

Make sure your brakes are functioning at their best with expert service from Mopar®. Learn how to spot signs of wear and what to do about them as well as how to extend the life of your brakes and what to look for when shopping for new brake pads and rotors.

Benefits of Magneti Marelli Brakes, offered by MoparMagneti Marelli brakes, offered by Mopar®, stand out from the competition. Learn what makes them so effective and what to look for when shopping for brake pads.

  • Ultra-Quiet Braking
  • New Brake Hardware
  • Superior Braking Performance
  • Rigorously Tested
  • Stainless Steel Hardware
  • Lifetime Limited Warranty

How can I extend the life of my brakes? The way you drive will make a significant impact on the life of your brakes. Avoid having to make hard stops by maintaining a safe distance from other vehicles and coasting to a stop when possible. Pay attention to any unusual noises or vibrations when braking and get them checked out—early intervention can avoid costly repairs.

How do I know when my brakes need to be replaced? By the time you notice the most obvious signs of brake wear, such as squealing or grinding noises when you brake, juddering or longer stopping distances, it may be too late for an easy fix. Regularly inspect your brakes, paying attention to the thickness of your brake pads and to any indicator lights on your dashboard. Also, you should make note of the recommended service intervals for your brakes and take your vehicle in for regular maintenance.

What causes my brakes to overheat? The friction from braking results in heat. When you brake aggressively or hold down the brake for a long time (such as when going downhill with a heavy load), it can put a lot of pressure on your braking system and can even “glaze” your brake pads by wearing them down to the point that they have trouble generating enough friction to stop. You can avoid overheating your brakes by driving more cautiously, downshifting instead of pressing the brakes to slow your vehicle and by staying on top of regular maintenance of your brakes.

How to Extend the Life of Your Battery

The average battery will last three to five years, but you can ensure that your battery’s lifespan will be in the higher end of that range with these tips.

  • Clean Your Battery
  • Limit Heat Exposure
  • Avoid Short Trips
  • Clamp Your Batteries
  • Turn Off Extra Features
  • Test Your Battery

How do I choose the right battery for my vehicle?Generally, a battery provided by your vehicle manufacturer or an original equipment manufacturer will be specifically designed for your vehicle, ensuring a seamless replacement. Mopar® stocks batteries for current-model FCA US LLC vehicles, so you can find the right one for your needs.

How do I recharge the battery? If your battery has no charge at all, you can use a battery charger to recharge it. Check the instructions on your charger and make sure that your vehicle and the charger are off before connecting any cables.

How do I know when my battery needs to be replaced? Look for signs that your battery may be nearing the end of its life, like electrical issues, a slow-starting engine or a check engine light on your display. When examining the battery directly, look for corrosion on the terminals, a sulfurous smell that could indicate leakage or a bloated or swollen battery case.

About Spitzer Motor City Inc

Spitzer Motor City Inc is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.

Dealer Conveniences

  • Shuttle Service Available
  • We Offer Rentals
  • Spanish Speaking
  • Free WiFi
  • We Have Early Bird Hours
  • We Offer Mopar Accessories
  • We Offer Mopar Performance Parts
  • Certified Technicians

Call (216) 503-4392 today to schedule your next appointment.

Our technicians at Spitzer Motor City Inc are ready to help you!
Business Link Logo

Spitzer Motor City Inc is a BusinessLink Dealer!

Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.

Membership is free, with no dues or fees, and benefits include:
  • Next Available Bay Service: Members are always first in line for maintenance and repair work
  • Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
  • Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
  • Extended Service Hours: Longer hours mean your vehicle will be ready faster.

Call Spitzer Motor City Inc today at (216) 503-4392 to learn more

Check for Vehicle Recalls

Customer Reviews

  • ★★★★★ hugo.quiles1
    I felt like the person that took care of me knew what he was talking about. It wasn't afraid to say what I needed. I really appreciated that. Thank you. | Read Full Review
    10/19/2025 12:00:00 AM | DealerRater
  • ★★★★★ SUESTOIKA
    Everyone was very nice and helpful especially Anthony and Robert and the gentleman who helped. | Read Full Review
    10/19/2025 12:00:00 AM | DealerRater
  • ★★★★★ VINHHOA11
    The service department is poorly informative about the needs of repairs and communication. I have attempted contact so many times to get an answer what is going on with my car after diagnosis I have to call again for an estimate of the cost and time for pick up. All of my effort with costly paid for just a replacement battery at the | Read Full Review
    10/19/2025 12:00:00 AM | DealerRater
  • ★★★★★ Lynne72
    Excellent - called in the morning and got 4 tires same day That's excellent service above and beyond !!! No run around Just great service 100% | Read Full Review
    10/18/2025 12:00:00 AM | DealerRater
  • ★★★★★ Lynne72
    Excellent - called in the morning and got 4 tires same day That's excellent service above and beyond !!! No run around Just great service 100% | Read Full Review
    10/18/2025 12:00:00 AM | DealerRater
  • ★★★★★ jessshep51
    Some comments are better left unsaid. Service Department lack communication skills, between personnel and customer. | Read Full Review
    10/18/2025 12:00:00 AM | DealerRater
  • ★★★★★ TRIVETIMENOW0123
    The service was great and professional. Customer service answered all of my questions. I was treated with respect and courtesy. I was very satisfied with my service | Read Full Review
    10/17/2025 12:00:00 AM | DealerRater
  • ★★★★★ JGROSKO
    Very fast and professional sales person that provided a great price and a great truck. | Read Full Review
    10/15/2025 12:00:00 AM | DealerRater
  • ★★★★★ jackgannon88
    Nice people to deal with very through and go out of there way to help you | Read Full Review
    10/13/2025 12:00:00 AM | DealerRater
  • ★★★★★ ZZIMOMRA7
    Both salesman did an excellent job showing me the vehicles and going through the ins and outs of finalizing the car deal. Finance managers did an excellent job as well. Only mark would be that the inside of car could have been detailed better | Read Full Review
    10/6/2025 12:00:00 AM | DealerRater
  • ★★★★★ Walter.e.dixon
    Check the Google reviews I suspect you had taken down, I appealed so it should be back shortly | Read Full Review
    10/5/2025 12:00:00 AM | DealerRater
  • ★★★★★ nationwidebuying
    5 weeks service on my 2020 not fixed.no return call from manager Frank. Will not take my call at all. Charged me for my loaner. My truck is currently at another mechanic because spitzler won't fix my truck but they received $1700 from me. HORRIBLE | Read Full Review
    10/5/2025 12:00:00 AM | DealerRater
  • ★★★★★ FranktheTank
    They Did a great job making sure I got the car I wanted and approved!!! | Read Full Review
    10/4/2025 12:00:00 AM | DealerRater
  • ★★★★★ ALMANFEL
    Denise, Sean, and Tony (Auto Mechanic) were amazing in making sure that my car issue was handled appropriately. Tony's wealth of knowledge in car service was evident during my interactive dialogue with him regarding my car trouble. SPITZER Dodge Ram in Brookpark continues to impress me with their top notch customer service. Thank you | Read Full Review
    10/4/2025 12:00:00 AM | DealerRater
  • ★★★★★ D.HOPE
    Staff I was very pleasant. Service was excellent. Waiting area was comfortable. Will be back | Read Full Review
    10/3/2025 12:00:00 AM | DealerRater
  • ★★★★★ Privitizations.wpvtrust
    Great service, excellent work on my vehicle. My only grievance I had was the lack of effort to get a loaner vehicle for me. As they had my vehicle for almost 2 months. | Read Full Review
    10/2/2025 12:00:00 AM | DealerRater
  • ★★★★★ pugjosh1
    I was so glad when I walked into the dealership and saw Ashley Nelich. She had sold me a truck before and I knew the process would be painless and seamless. She found me exactly what I was looking for at a great price and I couldn't be happier. I highly recommend going to see Ashley Nelich at Spitzer brookpark. | Read Full Review
    10/1/2025 12:00:00 AM | DealerRater
  • ★★★★★ jpfoh
    The dealership is newly renovated. Staff has been replaced. Dealt with service rep Sean he’s terrific. Have a great deal of confidence in the work that Spitzer does. | Read Full Review
    10/1/2025 12:00:00 AM | DealerRater
  • ★★★★★ Natesr
    Great service and friendly customer service. Everyone did an excellent job servicing my Jeep. I recommend this dealership to friends and family looking to buy Jeep products. | Read Full Review
    10/1/2025 12:00:00 AM | DealerRater
  • ★★★★★ TENNANTJB
    Impressive customer service with both the representative and service manager greeting me during the initial arrival. Time will tell if they’ve truly addressed the issue, but I found the diagnostic work thorough and reasonably priced. Was not able to get back to pick up the car in the afternoon and the jeep was stored inside. | Read Full Review
    10/1/2025 12:00:00 AM | DealerRater
  • ★★★★★ PJKOS
    At first, the customer service was not good at all. But then Denise, Joey and crystal made it better. They were not the original people.I spoke to but then, second time around I spoke to these three, and they gave me excellent customer service | Read Full Review
    10/1/2025 12:00:00 AM | DealerRater
  • ★★★★★ sty4christ
    There is a lack of communication all around. The technician didn't communicate with me and the technician don't communicate well with each other. I was told by one technician a part would be in one day and the I show up and the other technician said the part wasn't in after waiting for an hour. I have been to service center 4 times o | Read Full Review
    10/1/2025 12:00:00 AM | DealerRater
  • ★★★★★ Bill
    On a very short notice Kim Boutell was able to provide me with excellent timely service. | Read Full Review
    9/18/2025 12:00:00 AM | DealerRater
  • ★★★★★ David
    I'm here for Charlie Kirk! Disgusted after what I saw today of a Spitzer laughing and making fun of a human life being taken. | Read Full Review
    9/15/2025 12:00:00 AM | Google
  • ★★★★★ Madison Smith
    Not recommended laughed at Mr Kirk's death publicly. To be perfectly honest America is fed up with this type of nasty behavior and we will no longer tolerate this type of disrespect! | Read Full Review
    9/15/2025 12:00:00 AM | Google
  • ★★★★★ Condemned OnTheNet
    Prayers for Charlie Kirk. Owner of this business making fun of the death of a human is despicable! | Read Full Review
    9/15/2025 12:00:00 AM | Google
  • ★★★★★ Frostbyte Trading
    Prayers for Charlie Kirk! | Read Full Review
    9/15/2025 12:00:00 AM | Google
  • ★★★★★ Molly Dibby
    | Read Full Review
    9/14/2025 12:00:00 AM | Google
  • ★★★★★ Daniel Mize
    | Read Full Review
    9/13/2025 12:00:00 AM | Google
  • ★★★★★ Tara Fortener
    | Read Full Review
    9/13/2025 12:00:00 AM | Google
  • ★★★★★ Thepiggieplops Channel
    Absolutely disgraceful. The owner of this place is openly celebrating the death of a husband and father, even going so far as to post images of his death online. It’s vile, unprofessional, and shows a complete lack of morals or respect for human life. If this is the character of the person running the business, I would never trust th | Read Full Review
    9/13/2025 12:00:00 AM | Google
  • ★★★★★ Brent Vanvoorst
    | Read Full Review
    9/13/2025 12:00:00 AM | Google
  • ★★★★★ Ashley Festa
    | Read Full Review
    9/13/2025 12:00:00 AM | Google
  • ★★★★★ Michael Gwinn
    SHUT THIS BUSINESS DOWN | Read Full Review
    9/13/2025 12:00:00 AM | Google
  • ★★★★★ Eric Marshall
    | Read Full Review
    9/13/2025 12:00:00 AM | Google
  • ★★★★★ M Fugate
    | Read Full Review
    9/13/2025 12:00:00 AM | Google
  • ★★★★★ Walter Dixon
    My experience with Spitzer Jeep Ram of Brook Park has been the worst service interaction I have ever had with any business. I originally brought my Ram EcoDiesel in on July 25th asking for a DEF mileage reset after I cleaned crystallized fluid from the injector myself. Instead, I was told the DEF supply line needed to be replaced. Wh | Read Full Review
    9/11/2025 12:00:00 AM | Google
  • ★★★★★ Jon Reiss
    Ashley was great. | Read Full Review
    9/10/2025 12:00:00 AM | Google
  • ★★★★★ Orlando Mitchell
    Ashley Nelich helped me find my 22 dodge durango. I’m extremely satisfied with my choice and the service I received. Five stars across the board!!! | Read Full Review
    9/10/2025 12:00:00 AM | Google
  • ★★★★★ Ciera Bruce
    I spent $1,500 at Spitzer Jeep Ram for 4 new tires and received some of the worst service I’ve ever experienced: • They lost my wheel lock key for the second time. • Refused to honor a discount advertised on their own website. • One brand-new tire dropped to 22 psi right after leaving the lot, creating a serious safety issue. • Staff | Read Full Review
    9/5/2025 12:00:00 AM | Google
  • ★★★★★ Fernand Mejias
    Thanks for the Great service. | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Benita Smith
    Karen Howard was my sales person, I highly recommend Spitzer jeep Ram Brook park | Read Full Review
    9/3/2025 12:00:00 AM | Google
  • ★★★★★ Benita Smith
    Karen Howard was my sales person, the sale went well but after 45 days still no memorandum to get plates | Read Full Review
    9/1/2025 12:00:00 AM | Google
  • ★★★★★ Dennis Cedeno
    I would highly recommend this location to anyone who's in the market for a new vehicle. The costumer service and attention to detail provided by Karen (sales rep) and Mel (general manager) to my wife and I were right on point, just flawless. They really made our experience a pleasant and smooth one, thanks again! | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Jeep life
    Had a good experience with my Jeep Wrangler service appointment. Was recommended by my neighbor. Easy to book appointment online, & Corey Tripp was pleasant to work with & kept me informed. Would recommend this dealer for Jeep service. | Read Full Review
    8/21/2025 12:00:00 AM | DealerRater
  • ★★★★★ Chad Allison
    I have had poor experiences with this dealership multiple times now. I dropped my truck off once in the early morning before work around 930am, they kept my truck for two days to do an oil change and diagnose why my 4wd wasn’t working. They also told me my oil pan on a truck less than 5 years old was rusted up and needed replaced, w | Read Full Review
    8/21/2025 12:00:00 AM | Google
  • ★★★★★ Kilra Shelton
    I wanted a painless, timely experience in looking and dealing with a dealership. I walked into SPITZER JEEP RAM of BROOK PARK in Ohio and there was a young lady by the name of Ashley Nelich. Ashley met me at the door with a smile, positive vibes and a listening ear! Everything that was important to me purchasing a vehicle she wrote i | Read Full Review
    8/20/2025 12:00:00 AM | Google
  • ★★★★★ Jason Fukgoogle
    Got a random text from someone named Bob Paradise from this dealership trying to sell me a car...I'm not looking at cars, never been to thier dealership and would not by a Chrysler jeep anyways. What are they thinking by just randomly texting numbers? Annoying enough for me to make this review. Keep up the bad work. | Read Full Review
    8/19/2025 12:00:00 AM | Google
  • ★★★★★ Benita Smith
    Karen Howard was my sales person, I found the Lincoln nautilus that I was looking for. The process was so fast and efficient, She is all about business. | Read Full Review
    8/16/2025 12:00:00 AM | Google
  • ★★★★★ Pamela
    Ashley Nelich was extremely efficient and knowledgeable. Enjoyed the great service and perfect staff coordination | Read Full Review
    8/16/2025 12:00:00 AM | DealerRater
  • ★★★★★ Jerome Brown
    Crystal in the commercial department has exceptional customer service. I've never had a problem whenever I've scheduled my truck for service. She's treats her customers with respect, she's very courteous, professional, & prompt. I'd say she's one of the best commercial reps in this region. And she's also one of the reasons I recomme | Read Full Review
    8/14/2025 12:00:00 AM | Google
  • ★★★★★ Daniel Mohar
    Horrible place horrible service. Just don’t! | Read Full Review
    8/14/2025 12:00:00 AM | Google
  • ★★★★★ Kyle Richards
    When I first arrived at the dealership, Brad Horvat met me at the door with a handshake and a smile. Throughout the entire sales process he was more than professional and made a stressful experience as pleasant as can be. | Read Full Review
    8/12/2025 12:00:00 AM | Google
  • ★★★★★ Kaitlyn Leasure
    My husband and I had a wonderful car buying experience with Ashley Nelich this past Saturday. I am very pleased with my 2025 High Tide Jeep Gladiator, and she was very friendly and helpful throughout the entire process. I would recommend anyone looking for a new car to seek out Ashley. Also kudos to Jon the finance manager for being | Read Full Review
    8/11/2025 12:00:00 AM | Google
  • ★★★★★ carmen borrero
    | Read Full Review
    8/11/2025 12:00:00 AM | Google
  • ★★★★★ David Prescenzi
    It was a pleasure purchasing my new Ram 2500 from David Adkins. He was straight forward and kept his word. Thats a quality that's getting harder and harder to find these days. | Read Full Review
    8/11/2025 12:00:00 AM | Google
  • ★★★★★ Kaitlyn Leasure
    My husband and I had a great experience today buying our 2025 High Tide Jeep Gladiator from Ashley Nelich! It was a very smooth process and she was very helpful and friendly throughout the buying process of our new vehicle. Would recommend to anyone! | Read Full Review
    8/9/2025 12:00:00 AM | Google
  • ★★★★★ Kiki C.
    Absolutely great experience with Ed Petrella at Spitzer Jeep Ram Brook Park. He understood exactly what I wanted and made it happen. If you're in the market for a new car or truck, I highly recommend that you go see Ed. Everyone there treated my son and me like family. | Read Full Review
    8/6/2025 12:00:00 AM | Google
  • ★★★★★ mschimney
    Great service I will come back | Read Full Review
    8/6/2025 12:00:00 AM | Google
  • ★★★★★ Lisa pettway
    Hi I’m Lisa P Karen Howard was my sales representative I highly recommend her she kind polite and will definitely get you approved than any other dealership or sales representative . | Read Full Review
    8/4/2025 12:00:00 AM | DealerRater
  • ★★★★★ Alejandra Ospina
    ?????????? I recently purchased a new Jeep Wrangler from Spitzer Jeep, and I can’t say enough great things about my experience with Ashley. From the moment I walked in, she made me feel welcomed, heard, and fully supported throughout the process. Ashley was amazing — patient, knowledgeable, and genuinely passionate about helping me | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ fmpipak
    MIKE MARTZ kept me informed on the progress of my ordered part repair while I waited. After it was taking longer than he thought it would, he got me a ride shuttle home and picked me up when it was done at 5 p.m. I appreciated the extra help Mike and John the driver gave me and am satisfied with the work you mechanics. gave. | Read Full Review
    7/31/2025 12:00:00 AM | DealerRater
  • ★★★★★ Joseph Brown
    | Read Full Review
    7/31/2025 12:00:00 AM | Google
  • ★★★★★ Blazej
    If you need a new car just go to spitzer and look for Ashley! She's the best! Our process was super fast and easy ! ?? | Read Full Review
    7/26/2025 12:00:00 AM | DealerRater
  • ★★★★★ Chris Eichorn
    I had a fantastic experience purchasing my pre-owned 2023 Jeep Grand Cherokee L from Spitzer Jeep Ram Brook Park. Ashley Nelich was incredible to work with—professional, attentive, and genuinely committed to making sure we were completely happy with our purchase. She went above and beyond to earn our business, following through on ev | Read Full Review
    7/25/2025 12:00:00 AM | Google
  • ★★★★★ Angel Bradshaw
    I had an excellent experience working with Ed during my recent car purchase. From the moment I walked into the dealership, he was friendly, professional, and genuinely interested in helping me find the right vehicle—not just making a sale. What really stood out was his knowledge of the cars, his patience in answering all my questions | Read Full Review
    7/23/2025 12:00:00 AM | Google
  • ★★★★★ Adam Thornburg
    Winthrop Defreitas was awesome! | Read Full Review
    7/23/2025 12:00:00 AM | Google
  • ★★★★★ John Winkel
    Anthony Nemis a great salesperson. He took time to understand my needs and purchasing requirements and special financing. | Read Full Review
    7/23/2025 12:00:00 AM | Google
  • ★★★★★ Brendan Brunk
    Took my truck in for warranty work they lost my truck for the entire day put it under some one else name took them 3 hrs to even find it then they proceed to tell me nothi g is wrong with it even after showing them a video of the shock leaking a video is not a enough proof the there service guy got in my face screaming at me i asked | Read Full Review
    7/22/2025 12:00:00 AM | Google
  • ★★★★★ lucinda lopez
    I had the pleasure of meeting Ashley while researching my next steps after my Jeep lease ended. From the very beginning, she truly listened to my needs and helped me explore the best options that fit me—no pressure, just thoughtful, knowledgeable guidance. What really stood out was her dedication. When I returned ready to move forwa | Read Full Review
    7/18/2025 12:00:00 AM | Google
  • ★★★★★ moedawg07
    They wee awesome best great did everything they said they would Denise baker was great | Read Full Review
    7/18/2025 12:00:00 AM | DealerRater
  • ★★★★★ Brian Speck
    Karen Howard. Did a terrific job for me? I would recommend my friend. Who need a car? To go to her. She was very patient for me. Thank you. | Read Full Review
    7/15/2025 12:00:00 AM | Google
  • ★★★★★ doug melquist
    | Read Full Review
    7/12/2025 12:00:00 AM | Google
  • ★★★★★ T R
    Adama Sow was such an amazing salesman, He helped us find the perfect SUV to fit our family of 4! (Soon to be 5) Thank you Adama for your help & kindness throughout our car buying journey, we appreciate you so much! :) | Read Full Review
    7/10/2025 12:00:00 AM | Google
  • ★★★★★ Deja Jackson
    TERRIBLE service department!!! If I could give zero stars I would. I was actually recommend to this place. My car was sent in for service & still has yet to be seen. I've been calling for days and still no update. I am being told that I will receive a call back and STILL HAVENT. I should have read the reviews first. I am very upset. | Read Full Review
    7/10/2025 12:00:00 AM | Google
  • ★★★★★ Brian Speck
    Karen has been very helpful. Thank | Read Full Review
    7/9/2025 12:00:00 AM | Google
  • ★★★★★ randy kekic
    Was in the market for a new car and wanted to trade-in my current vehicle . Spitzer On Brook Park Road had some great sales going on so I stopped in. My sales person Isiah Banks was fantastic. Isaiah quickly answered all my questions and met all my needs. Also had a great conversation with him. Ended up purchasing a vehicle that day. | Read Full Review
    7/9/2025 12:00:00 AM | Google
  • ★★★★★ mcnally1634
    The whole process from start to finish was excellent! I dreaded the idea of purchasing a new vehicle but Edward Petrella and the whole team were friendly and kind making the process smooth and easy. 100% recommend Ed and the team at Spitzer Jeep RAM Brook Park! | Read Full Review
    7/9/2025 12:00:00 AM | DealerRater
  • ★★★★★ Samantha Seither
    If I could give the service department zero stars I would… I brought my SUV to be serviced back in the beginning of the year for knocking when I turned and a recall for my vehicle. Also there was a nail in my tire but really that’s besides the point here… I was told after I dropped it off I would hear something that day and I never d | Read Full Review
    7/8/2025 12:00:00 AM | Google
  • ★★★★★ Jcannon6192
    Quick, polite and professional. Got me in and out just as promised. Will be back | Read Full Review
    7/7/2025 12:00:00 AM | DealerRater
  • ★★★★★ jcts47
    Great experience and personalized service. They pay attention to each customer request at the moment you arrive. | Read Full Review
    7/7/2025 12:00:00 AM | DealerRater
  • ★★★★★ Rose Difilippo-Arthurs
    | Read Full Review
    7/3/2025 12:00:00 AM | Google
  • ★★★★★ kasc4
    I was dragging my feet to purchase a new car. Hubby was really encouraging me to make the move my old car was 17 yrs old. We stopped at one dealership and the man was not helpful at all. I didn't even care about a test drive. We stopped at Spitzer Jeep just because it was on our way. What a pleasant surprise! We were met by the most | Read Full Review
    7/2/2025 12:00:00 AM | DealerRater
  • ★★★★★ Paige Strimpel
    Karen was Phenomenal! Very personable and real. 10/10 will come back to her for the next car! | Read Full Review
    7/1/2025 12:00:00 AM | Google
  • ★★★★★ Richard. Greene
    Have new Dodge SUV went in for service had a remote issue with key after they checked it out first was told nothing wrong. Then the remote got decoded when somebody tried to steal the car can’t be fixed. I have to pay for it. Insurance or cash. Told them should be under warranty. He said no I cannot explain to Chrysler what’s wrong? | Read Full Review
    6/28/2025 12:00:00 AM | DealerRater
  • ★★★★★ Rich Rhodes
    Our sales professional, Ed Petrella helped us find what we were looking for. We will certainly return to him when we have additional car needs. | Read Full Review
    6/27/2025 12:00:00 AM | Google
  • ★★★★★ fbabypowder
    Ed was one of the best salesman I ever came across. I told ED what I wanted a he gave me a found me a great car! Great to have met you! I will do business with ED in the future if he hasn't retired. | Read Full Review
    6/26/2025 12:00:00 AM | DealerRater
  • ★★★★★ Mark Angus
    Terrible trashy place I bought brand new truck near $100,000 and it smelled. I tried to get him to fix it and they wouldn't do anything about it and they just said too bad you have to drive around in a stinky brand new truck. And they were supposed to offer three oil change and they stole the last two by not just giving it to me. Go | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ JEWL J
    I could be here all day singing Tonys praises. He knew exactly what I wanted just with a few questions. First car pulled around in 94-degree heat!!!! Was THE WINNER! My husband and I are so happy with our purchase! Anyone who wants to buy a car should go see him. He is friendly, honest, down to earth and great listener and he HAS AM | Read Full Review
    6/25/2025 12:00:00 AM | Google
  • ★★★★★ Giovanni Millin
    Always a great experience here at Spitzer. Tony Nemi has been working with my family for years and is always fair and honest. Bob Paradise the manager is also very easy to work with and more than fair. The will always have business from me and my family! | Read Full Review
    6/24/2025 12:00:00 AM | Google
  • ★★★★★ Cassandra Hinton
    Thank you Ashley Nelich for the awesome service you gave me. You were extremely professional and caring. I have a wonderful car and it was a wonderful experience. If you want to get into an awesome vehicle and have a pleasant and easy experience, reach out to Ashley Nelich at Spitzer Jeep RAM Brook Park. | Read Full Review
    6/21/2025 12:00:00 AM | Google
  • ★★★★★ MXX JNZZ
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    6/21/2025 12:00:00 AM | Google
  • ★★★★★ JeLy Ka
    2 years ago, I never would have thought I’d return as a patron to Spitzer of Brookpark, 2 years ago - Spitzer didn’t employ Blake… What a guy ! I don’t even want to call him a “salesman” because he didn’t pressure me into anything. He explained my options to me, like a human, not just a sale or a number. Blake had my preowned pur | Read Full Review
    6/19/2025 12:00:00 AM | Google
  • ★★★★★ Brian Elko
    This place sucks. Tried too do my trade they low balled me not very nice ?????? | Read Full Review
    6/19/2025 12:00:00 AM | Google
  • ★★★★★ Rafiq Amir
    I brought my truck in for all-wheel alignment due to off-center steering and pulling to the left. First of all, they turned on the engine and left it running for 31 minutes, I don't know for what reason! The alignment issue was never fixed — not once, but after THREE VISITS. The vehicle drove exactly the same each time, and comparing | Read Full Review
    6/19/2025 12:00:00 AM | Google
  • ★★★★★ Joe A
    There are 2 points in this review: 1. Run from this dealership when it comes to servicing your vehicle. Their pricing is exploitational and clearly designed to extract every penny from your pocket. Labor rate of $195 per hour is one thing but charging such rate on full hours when the actual time it takes is minutes, that's where the | Read Full Review
    6/19/2025 12:00:00 AM | Google
  • ★★★★★ Bobby Rose
    I had a wonderful buying experience, my salesman Anthony Nemi (Tony) was on the same wavelength with me. After talking to me a few minutes and getting to know me and what kind of vehicle I liked. He knew I wanted to buy American and we were talking and he said he would be right back. So I had a minute to look a couple of more cars th | Read Full Review
    6/18/2025 12:00:00 AM | Google
  • ★★★★★ Jessica Rose
    5 stars isn't even enough.Tony is literally the greatest salesman. He helped me and my father whom has stage 4 cancers get 2 beautiful Jeep Compass'. He was very helpful when my father was in pain and needed a second to rest and so compassionate you don't see that everyday. Go see Tony he's amazing he will get you in a nice reliable | Read Full Review
    6/16/2025 12:00:00 AM | Google
  • ★★★★★ Martha Truchon
    Super chill experience buying a truck at this dealership. Enjoyed working with Josh Bartholomew our sales consultant. I would buy here again. | Read Full Review
    6/16/2025 12:00:00 AM | Google
  • ★★★★★ jvmooresr4854
    I found my salesperson to be quite helpful and knowledgeable about the vehicle leasing process. Logan Schultheis was very instrumental in helping me make my leasing decision. | Read Full Review
    6/13/2025 12:00:00 AM | DealerRater
  • ★★★★★ hector caraballo
    They’ve had my truck for two months, have promised a loaner vehicle for more than a month now and got nothing. I’ve been struggling to get to work everyday because of it. To make matters worse they don’t return phone calls, straight up ignore you. Started to use my motorcycle as a daily to get to work and was in a major accident whic | Read Full Review
    6/13/2025 12:00:00 AM | Google
  • ★★★★★ Chuck Williams
    Absolutely Terrible Experience from Start to Finish If I could give zero stars, I would. I dropped my Jeep off at this auto shop on a Friday expecting a simple battery replacement. What followed was a week-long nightmare of zero communication, excuses, and complete disorganization. We heard nothing the day we dropped it off or Satu | Read Full Review
    6/12/2025 12:00:00 AM | Google
  • ★★★★★ Andrea Salemi
    Ken Pitman was so helpful with my jeep. I was broken into and someone stole my master lug nut key and he helped me get one after a quick tire rotation. The compound is big but once you get the lay of the land I will be going there every time. | Read Full Review
    6/11/2025 12:00:00 AM | Google
  • ★★★★★ Brian Elko
    Was talking on a text with one of the managers . thought was a nice guy .i asked for his name got lol no reply. Just said was a manager .I was trying too get information on lease deals.he did reply. But after I asked more questions he disappeared ??not very prefesonal ?????????? | Read Full Review
    6/10/2025 12:00:00 AM | Google
  • ★★★★★ anitaR1828
    What a lovely experience! It’s been a few years since we had done any business here, but had previous gotten several vehicles here. Sadly my hubbys truck was involved in a total loss recently and we needed a truck asap. Walking into Spitzer we were greeted by Ed Petrella and felt instant comfort. He took great care of us! And we walk | Read Full Review
    6/7/2025 12:00:00 AM | Google
  • ★★★★★ Greg Busch
    Had a great experience here leasing my new Jeep Wrangler 4xe. Isiah Banks was a pleasure to work with and I left feeling like I got the best deal possible. | Read Full Review
    6/4/2025 12:00:00 AM | Google
  • ★★★★★ Tom Bork
    Had a great experience with Winthrop and the entire team at Spitzer Brook Park. They had the exact truck I wanted, got a great deal, went through all the paperwork in no time, and I was out the door with my new Ram 1500. If you're looking for a good dealership to work with, I can recommend Spitzer Chrysler Jeep Dodge Ram in Brook P | Read Full Review
    6/4/2025 12:00:00 AM | Google
  • ★★★★★ leslie reyes
    | Read Full Review
    6/3/2025 12:00:00 AM | Google
  • ★★★★★ fbcollins2011
    Paul Fay in service was super helpful! I called.in he listened to what was needed and was able to squeeze me in same day! Everyone there is friendly! | Read Full Review
    6/3/2025 12:00:00 AM | DealerRater
  • ★★★★★ antronwells
    Dave was wonderful, did exactly what he said he was going to do, give raise? | Read Full Review
    6/3/2025 12:00:00 AM | DealerRater
  • ★★★★★ Blue Scale Services
    I came to Spitzer Jeep Dodge after being told by Addison that a specific 2020 Jeep Wrangler Rubicon was available in Red. That turned out to be completely false. The sales rep they assigned us to showed us everything except the vehicle we came for, and it wasn’t until we were ready to walk out that they admitted it wasn’t even there. | Read Full Review
    5/31/2025 12:00:00 AM | Google
  • ★★★★★ Charnetta Nichole
    I came to Spitzer Jeep Dodge after being told by Addison that a specific 2020 Jeep Wrangler Rubicon was available. That turned out to be completely false. The sales rep they assigned us to showed us everything except the vehicle we came for, and it wasn’t until we were ready to walk out that they admitted it wasn’t even there. What | Read Full Review
    5/31/2025 12:00:00 AM | Google
  • ★★★★★ Zachary Zaremba
    If I were you, never go here. If you do, beware. They will bait and switch you so fast just to get you in the door. Especially sales rep Isiah Banks. Even if this dealership was the last dealership in Ohio I would never go back. | Read Full Review
    5/31/2025 12:00:00 AM | Google
  • ★★★★★ Zachary Zaremba
    | Read Full Review
    5/30/2025 12:00:00 AM | Google
  • ★★★★★ Kristin Tuttle
    Super smooth buying process and great sales people | Read Full Review
    5/28/2025 12:00:00 AM | Google
  • ★★★★★ J D
    I had been coming here for about a year and no issues. Today I come in here for a routine oil change pulled into the garage and my car was instantly taken back. In almost 2 1/2 hours later my car was done. I go to the receptionist to pay and gave her my apple card and she tells me she needs a card with numbers and apple card is blank | Read Full Review
    5/28/2025 12:00:00 AM | Google
  • ★★★★★ Raeanna Kavalec
    | Read Full Review
    5/23/2025 12:00:00 AM | Google
  • ★★★★★ Kevinkohl848
    They were quick to help with our needs and we're very knowledgeable about the vehicle. Very good customer service. | Read Full Review
    5/23/2025 12:00:00 AM | DealerRater
  • ★★★★★ Zoraida Ortiz
    Mrs. Karen Howard is a wonderful sales person!!! Has a great attitude and was willing to making sure we left happy from there. Mrs Karen thank you for your help and for your patience!!! Keep up the great work!!! | Read Full Review
    5/20/2025 12:00:00 AM | Google
  • ★★★★★ David Dalton
    I bought ram truck with 100000 miles warranty. My last 5k on warranty got oil change n asked about check engine light they basically blew me off on it got oil change n when cam for next one still same problem they was like we have no record about light n now you past warranty.. basically they didn't deal with issue Pryor cause they | Read Full Review
    5/17/2025 12:00:00 AM | Google
  • ★★★★★ Tim
    Most of the deal was done over text. Was ok, tried to raise price above advertised, but then went back down. The process was was quick and easy. The vehicle was not cleaned very well. Was told detailed was not there. On the way home discovered the wipers didn’t work. So, veh. Was not checked over very well. All salesman would say is | Read Full Review
    5/14/2025 12:00:00 AM | DealerRater
  • ★★★★★ Ray McMurray
    Was one of the best experiences in buying a vehicle. Ashley was awesome and very helpful. Also, the dealership provided a great experience to complete the purchase. | Read Full Review
    5/13/2025 12:00:00 AM | Google
  • ★★★★★ Joseph Anselment
    If you plan on buying a Chrysler, Dodge, Jeep, or Ram, stop in and see Winthrop. He is the best car salesman I have had the pleasure of doing business with. The team there is great. I'm sure you won't be disappointed. | Read Full Review
    5/13/2025 12:00:00 AM | Google
  • ★★★★★ Nav Rai
    Service receptionist lady needs to know how to deal with customers. I called her for my recall but she said I don’t have any. Later I gotta call other dealers to fix my recall. Never ever will go there again. Arrogant lady | Read Full Review
    5/12/2025 12:00:00 AM | Google
  • ★★★★★ Onelovelena
    I had the best experience at this dealership! Winthrop Defreitas was excellent and worked with me to get me into a new gladiator! | Read Full Review
    5/11/2025 12:00:00 AM | DealerRater
  • ★★★★★ Justin nastasi
    I never write reviews, especially bad ones because I know how they can hurt a business, being a fellow business owner myself. But I want to write this review to let other people know to stay a thousand miles away from this dealership. I originally took my truck to Deacons in Mayfield who is absolutely the best RAM dealership out ther | Read Full Review
    5/10/2025 12:00:00 AM | Google
  • ★★★★★ M’s
    Called in to schedule a service. Lisa was super helpful & made it easy to get my service scheduled. I cannot recommend Paul enough in service, he is outstanding and made sure I was well taken care of! Jonathan G in Finance, is very knowledgeable and helpful, will be sending friends and family to make their next trade or purchase here | Read Full Review
    5/9/2025 12:00:00 AM | Google
  • ★★★★★ John Watson
    I had a fantastic experience at Spitzer Jeep RAM in Brook Park! From the moment I walked in, the staff provided exceptional customer service—warm, welcoming, and genuinely helpful. I want to give a special shoutout to Paul, my service advisor—you’re the bomb.com! Thank you so much for taking great care of my car and making the whole | Read Full Review
    5/8/2025 12:00:00 AM | Google
  • ★★★★★ Ewtpbull
    We had a very good experience at Spitzer Jeep,,/Ram everyone introduced themselves to us and they all asked if we had questions or and needed anything. The whole team wanted to make our experience as good as possible. We appreciate that.. good job Spitzer !! | Read Full Review
    5/8/2025 12:00:00 AM | DealerRater
  • ★★★★★ Raven Jackson
    I love my new car but definitely some hiccups with approval process as with most dealers. Ashley’s as my sales rep and she was friendly. The guy who works in finance was alright. The sales manager was not very helpful. Pulled my dad’s lowest credit score then told us they looked at all three bureaus and pulled the highest which was a | Read Full Review
    5/8/2025 12:00:00 AM | Google
  • ★★★★★ Deron Battle
    Voicemail is full so you can’t get an update on your car if they don’t pick up. Amazing service! | Read Full Review
    5/8/2025 12:00:00 AM | Google
  • ★★★★★ Wjw372
    My service experience at Spitzer Chrysler Dodge Jeep ram on Brook Park Road as always was a simple and pleasurable experience working with Paul Fay made it such a streamline and simple process. | Read Full Review
    5/7/2025 12:00:00 AM | DealerRater
  • ★★★★★ Greenfieldadam0
    Sptizer really took care of me. Tony and Ted went above and beyond. Will refer everyone I know when they need a car. | Read Full Review
    5/6/2025 12:00:00 AM | DealerRater
  • ★★★★★ Larnye Greene
    Josh Bartholomew was a big help with purchasing my vehicle. He made the process super easy and really worked with me to get the best deal available. I appreciate his hard work! | Read Full Review
    5/6/2025 12:00:00 AM | Google
  • ★★★★★ Sarah Pfaff
    Isiah Banks was a FANTASTIC sales rep. I would highly recommend working with him at this dealership. He made the process easy and fun! | Read Full Review
    5/6/2025 12:00:00 AM | Google
  • ★★★★★ M’s
    Called in for a light that keeps popping up on my dash and needed to schedule a service. Lisa was super helpful and made it easy to get my service scheduled. | Read Full Review
    5/6/2025 12:00:00 AM | Google
  • ★★★★★ Emily Feldenkris
    Sold a “certified used car” that turned out to be a lemon and not actually be certified. Will never go here. | Read Full Review
    5/6/2025 12:00:00 AM | Google
  • ★★★★★ sarah.lmt
    My family had a wonderful experience buying a car at Spitzer. Our salesman Edward Petrella got us a great deal and made everything about the process of buying super easy. We will only ever buy from Ed at Spitzer! Everyone we interacted with from the time we were greeted until we signed was kind and helpful. It was the most comfortabl | Read Full Review
    5/3/2025 12:00:00 AM | DealerRater
  • ★★★★★ Gcomnick
    Very friendly, Tony Black and Winthrop Defreitas took very good care of me, minimal sales pressure and wanted to be sure I found the right vehicle at the best price. Thank you | Read Full Review
    4/29/2025 12:00:00 AM | DealerRater
  • ★★★★★ Sarah Marie
    Both my husband and I agree that buying a car from Edward Petrella at Spitzer Jeep RAM in Brook Park was the best experience that we’ve ever had purchasing a car. We found a wonderful car, certified with a warranty, for a really great price. Our salesperson, Ed, was kind, hospitable and made everything about the process of purchasi | Read Full Review
    4/29/2025 12:00:00 AM | Google
  • ★★★★★ Rhythm Entertainments
    Really bad experience in service department. Arrogant white women. | Read Full Review
    4/29/2025 12:00:00 AM | Google
  • ★★★★★ Ken
    I had a fantastic experience leasing my new 2025 Jeep Wrangler Sport 4xe at Spitzer Jeep Ram Brook Park! Ash Nelich was my salesperson, and she was absolutely wonderful -- enthusiastic, knowledgeable, and clearly passionate about Jeeps (she even drives a Wrangler herself!). It made the whole process fun and easy. Jesse Lee in finance | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ Thomas Gibson
    My wife and I had the best experience with the sales person Angelica, she was detailed worked with us to make sure all of our needs were met! a 5 star experience all around! Thank you Angelica Thomas and Sher Gibson | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ jason nall
    I recently purchased a 2025 Durango and I couldn’t be happier. Winthrop Defreitas was my guy and he got me exactly what I wanted. He and everyone over at Spitzer were very helpful and I can’t thank them enough. | Read Full Review
    4/21/2025 12:00:00 AM | Google
  • ★★★★★ Brittney Matuschek
    Blake was great to work with. He was fair and honest. Didn’t push us into a sale. I HIGHLY recommend working with him. He really takes the time the know what you like. From there Justin the Finance manager and Ted the desk manager worked their magic and got us into the exact car we wanted at our budget! | Read Full Review
    4/18/2025 12:00:00 AM | Google
  • ★★★★★ tinabadge87
    I took my Jeep Cherokee in for an Srrvice appointment and had the pleasure of working with Mr Paul Fay. Because of the wonderful experience I had working with him, I would request him the next time I needed servicw. | Read Full Review
    4/18/2025 12:00:00 AM | DealerRater
  • ★★★★★ Samuel Roman
    Blake, and the management, were very helpful and patient with me throughout the entire buying process. Even when my “dream truck” was sold they continued to look for better options for me. We test drove a total of 3 trucks and at the end of the day I felt like nothing was going to work. I told them a list of things I needed in my per | Read Full Review
    4/17/2025 12:00:00 AM | DealerRater
  • ★★★★★ Samuel Roman
    Blake Reinhart, and the management, were very helpful and patient with me throughout the entire buying process. Even when my “dream truck” was sold they continued to look for better options for me. We test drove a total of 3 trucks and at the end of the day I felt like nothing was going to work. I told them a list of things I needed | Read Full Review
    4/17/2025 12:00:00 AM | Google
  • ★★★★★ KevinL.
    Where to begin. First let's start off with an appt to have my front end checked out. That lasted a total of 3 hours and the service department wanted to upsell me so much over what I initially came in for. After asking about just the parts I wanted/needed a new appt was made to have the work done. I called the service department to a | Read Full Review
    4/17/2025 12:00:00 AM | DealerRater
  • ★★★★★ William Bowman
    Don't ever come here to buy parts especially if you're paying cash they give you the wrong parts and then want to send you a check back in the mail for your refund. | Read Full Review
    4/15/2025 12:00:00 AM | Google
  • ★★★★★ Kevin Litvak
    Where to begin. First let's start off with an appt to have my front end checked out. That lasted a total of 3 hours and the service department wanted to upsell me so much over what I initially came in for. After asking about just the parts I wanted/needed a new appt was made to have the work done. I called the service department to a | Read Full Review
    4/15/2025 12:00:00 AM | Google
  • ★★★★★ Douglas Vorhees
    Okay get ready for a story so I got my dream car from these guys which soon turned into a nightmare!! I got the car December 28 2024 took it for a test drive and noticed a flat tire indication for the back left. So I asked will that be fixed? Said yes they do a whole trip on it I figured it was flat due to being very cold outside so | Read Full Review
    4/7/2025 12:00:00 AM | Google
  • ★★★★★ Eliezer Martínez
    The truth is that this dealership only vehicles in poor condition, they offer you two weeks after having them, they give you failures and I make it public because my brother the vehicle they gave him in two weeks the engine presented failures since November 2024 until today he is in the service workshop of them and they do not give a | Read Full Review
    4/3/2025 12:00:00 AM | Google
  • ★★★★★ Gary
    Bought my last four vehicles from Spitzer, never had as easy an experience as I had with Adama Sow. The entire crew worked to ensure an easy transition from old to new vehicles. Thanks again to Adama Sow and company! | Read Full Review
    4/2/2025 12:00:00 AM | DealerRater
  • ★★★★★ Jordan Hayes
    I had a horrible car buying experience here. For reference I went to two other dealerships (including another spitzer in Amherst) that same day and had positive experiences and even bought a car at another dealership that day. Here are a few red flags from my experience at this dealership. 1. They don't have the prices on the vehicle | Read Full Review
    4/2/2025 12:00:00 AM | Google
  • ★★★★★ Mary Kaye Pitzen
    There is nothing enjoyable about the car buying process, except that Joshua Bartholomew went above and beyond to make the experience more enjoyable. Joshua is professional and polite and he listened to what my concerns were, stuck to my wish list and he found me the perfect match. I normally don't care what I drive but this is the | Read Full Review
    3/31/2025 12:00:00 AM | Google
  • ★★★★★ JOYCERT1995
    My sales person was David Atkins. He was phenomenal. He was able to get me the exact Jeep I was looking for and I love it! | Read Full Review
    3/26/2025 12:00:00 AM | DealerRater
  • ★★★★★ Connie Monachino
    | Read Full Review
    3/25/2025 12:00:00 AM | Google
  • ★★★★★ Pat Stanfield
    Friendly staff, helpful, knowledgeable. Angelica was a very nice sales associate that answered our questions and made us feel at home. | Read Full Review
    3/19/2025 12:00:00 AM | Google
  • ★★★★★ Tenaya Brooks
    Had A great experience today @ the dealership with Joshua Bartholomew.Got my new vehicle ??.Joshua was very knowledgeable about the vehicle of my interest and went above and beyond too meet all my needs.I really appreciate you guys and keep up the great work ????!!!! | Read Full Review
    3/19/2025 12:00:00 AM | Google
  • ★★★★★ eric
    Thank you Karen Howard so much for your help purchasing our new Jeep Grand Cherokee. | Read Full Review
    3/16/2025 12:00:00 AM | DealerRater
  • ★★★★★ hortonhero1
    I employees at the dealership were excellent they all did a great great. To make sure that my needs were keep. | Read Full Review
    3/13/2025 12:00:00 AM | DealerRater
  • ★★★★★ hortonhero1
    The Dealer was just amazing. They all worked hard to make sure that I received my New Ram. | Read Full Review
    3/7/2025 12:00:00 AM | DealerRater
  • ★★★★★ Matthew Frey
    My Ram was hit and I wanted to have my vehicle repaired by a dealer rather than a smaller shop. 2 weeks ago to the day I dropped off the vehicle after the other driver’s insurance sent paperwork over to spitzer. I was told it needed a left rear axle shaft, left rear axle seal, left rear bearing, rear axle fluid, and axle sealant. Sup | Read Full Review
    3/6/2025 12:00:00 AM | Google
  • ★★★★★ Celina Pagan
    Had an amazing experience at Spitzer Jeep on BrookPark rd. My salesman was Adam Snow. I hate the process of purchasing vehicles but Adam changed that for me when leasing my hybrid. I will go back:) | Read Full Review
    3/4/2025 12:00:00 AM | Google
  • ★★★★★ nikolicsam1
    I was in a jam with a vehicle and ended up at your dealership and met Dave Atkins and he really really helped me out that dude was awesome. I appreciate your guys’s help help and I would recommend your dealership to anybody that asked me where I got my Jeep again thank you guys. | Read Full Review
    2/28/2025 12:00:00 AM | DealerRater
  • ★★★★★ Rebecca Vaughn
    I’m only giving two stars because our salesman was really nice. I bought a used car in August and it’s been nothing but trouble since I got it. I’ve had to replace spark plugs, knock sensor, both air filters. The engine light came on so I went to get it scanned and the shop estimated 4k in repairs from struts to leaking coolant conta | Read Full Review
    2/27/2025 12:00:00 AM | Google
  • ★★★★★ Jeremiah Egnor
    It's 2025. There is no reason that I should not be able to search part inventory and pricing online. | Read Full Review
    2/23/2025 12:00:00 AM | Google
  • ★★★★★ K B
    If your buying brand new vehicles definitely go here, traded my Cherokee for a 2018 wrangler. For staters it was never cleaned properly from previous Owner full of dog hair and dog piss in the back sit, when you turn on the heat or air dog smell would blow out even after the cleaned it the cabin filter was impacted with dog hair. My | Read Full Review
    2/18/2025 12:00:00 AM | Google
  • ★★★★★ Michael Harper
    Had a nice experience buying a car here recently. The salesman, Isiah, was professional, reasonable and honest and made the experience easy. Would recommend this dealership and Isiah for anyone in the market for a new or used vehicle. | Read Full Review
    2/17/2025 12:00:00 AM | Google
  • ★★★★★ lavonda coker
    I have to give them a round of applause! They took care of me. I purchased my second car from Spitzer Jeep on Brookpark! Karen Howard was my sales lady was terrific! I had been working with her for a while and she had so much patience with me and waited until I was ready and when I was she went above and beyond my expectations. I app | Read Full Review
    2/6/2025 12:00:00 AM | Google
  • ★★★★★ bruce fine
    The staff was friendly, but your policies not so much. I was there Saturday to look at a specific truck that apparently was at a different location but on your site, this was the 1st flag. Then I was steered toward another on site that I didn't care for. 2nd flag, then was ask to sign a paper stating if I like something I was willing | Read Full Review
    2/3/2025 12:00:00 AM | Google
  • ★★★★★ Teana Payne
    Great experience for the 3rd time at Spitzer Winthrop Defreitas helped me through the whole experience with purchasing my new vehicle thanks again from a very satisfied customer | Read Full Review
    1/28/2025 12:00:00 AM | Google
  • ★★★★★ Vanboltk
    Friendly quick service. And keep you informed about what is going on during the process | Read Full Review
    1/28/2025 12:00:00 AM | DealerRater
  • ★★★★★ Rebecca Vaughn
    I’m only giving two stars because our salesman was really nice. I bought a used car in August and it’s been nothing but trouble since I got it. I’ve had to replace spark plugs, knock sensor, both air filters. The engine light came on so I went to get it scanned and the shop estimated 4k in repairs from struts to leaking coolant conta | Read Full Review
    1/26/2025 12:00:00 AM | Google
  • ★★★★★ danieljkasaris
    Tony didn't play the typical car salesman games. He was strait not nonsense and made the process actually enjoyable. It was a fresh change from my Past experiences. | Read Full Review
    1/23/2025 12:00:00 AM | DealerRater
  • ★★★★★ Zahid Khan
    My purchase of a 2024 Jeep Wrangler on September 12, 2024, was exceptionally smooth, thanks to the outstanding service provided by Mr. Ted ( Sales Manager )who ensured that the entire transaction, from entering the dealership to receiving the new keys, was seamless and efficient. | Read Full Review
    1/17/2025 12:00:00 AM | Google
  • ★★★★★ Michelle Curry
    If I could give a 0 I would. When I leased my jeep a couple years ago I was not treated well by the one salesman who was pressuring me to make a decision and when I said I wanted to go home and talk to my husband he proceeded to say, “oh so you can’t make the decisions”. I still ended up leasing through them because I hate going thr | Read Full Review
    1/16/2025 12:00:00 AM | Google
  • ★★★★★ rd395435
    I received a recall notice and called in to make an appointment. The person set up the time and also indicated there were two more recalls in the system. Dan Harris in your service department did a great job in getting these taken care of. He also provided a driver to take me home and also had a driver pick me up at home to bring bac | Read Full Review
    1/14/2025 12:00:00 AM | DealerRater
  • ★★★★★ Zahid Khan
    I leased the car on September 12, 2024, and paid all necessary fees. However, I subsequently discovered that I was overcharged for the car note and license plate. Specifically, I paid $100 for the plate, but it was only a transfer, which costs $6. Since September 12, 2024, I have been in contact with Spitzer, and they acknowledge tha | Read Full Review
    1/13/2025 12:00:00 AM | Google
  • ★★★★★ Will D
    Received recall notice from Ram 2021 Truck. 9:00am Apt. Told it would take an hour, maybe a bit longer( prior to apt). Almost 4 hours later. Operator finally answered at 12:45 & said she is going straight to Dan (service) & I was to except a call back from either one within minutes... (Promised me) Still no Call 30 minutes later. 10 | Read Full Review
    1/13/2025 12:00:00 AM | Google
  • ★★★★★ Bill Scott
    | Read Full Review
    1/9/2025 12:00:00 AM | Google
  • ★★★★★ Peter Lewis
    And here’s my update two months later: Service department is friendly but it stops there. Disorganized and a lack of sufficient communication sums it up. But, again, they’re nice. The sales team is the WORST. They are unresponsive. I even went in there (to a showroom with zero customers) to speak with the salesperson or the sales m | Read Full Review
    1/8/2025 12:00:00 AM | Google
  • ★★★★★ Luke T.
    Our experience with Spitzer Motor City Inc. was incredibly disappointing. The sales representative, Bob Paradise, was overly pushy, rude, and borderline degrading. Instead of focusing on understanding our needs, he insisted on meeting in person and made an unprofessional comment, stating, "You are not actually willing to let yourself | Read Full Review
    1/5/2025 12:00:00 AM | Google
  • ★★★★★ Wanderlin Concepcion
    | Read Full Review
    12/31/2024 12:00:00 AM | Google
  • ★★★★★ Jason Dalton
    Let me tell you guys this I’ve been having a really bad day just trying to get my brakes fixed because it almost really hurt me and my kids and I can’t find the lug nut key to get the locked lug nuts off and they took all four of them off and didn’t even charge me for it and replaced all four of them. Ed biro And the service tech S | Read Full Review
    12/30/2024 12:00:00 AM | Google
  • ★★★★★ Ted
    I like this dealership because I was dealing with Ganley Dodge in before and I was very displeased with them | Read Full Review
    12/22/2024 12:00:00 AM | DealerRater
  • ★★★★★ Marissa Marie
    | Read Full Review
    12/18/2024 12:00:00 AM | Google
  • ★★★★★ Daniel Price
    I called the parts department ahead of time to make sure something (you can only buy at a dodge dealer btw) was in stock, after hearing him groan about it he said it was so i came in. When i asked for it the gentleman gave me a whole spiel about how he doesn't think they have it until I told him i called ahead THEN he went in the b | Read Full Review
    12/18/2024 12:00:00 AM | Google
  • ★★★★★ ndskibum
    The entire process of buying our plug-in Jeep Grand Cherokee was straightforward and pleasant. This was our second purchase from our sales associate, David Adkins, and he ensured we were appropriately apprised of the right choice of vehicle for us. | Read Full Review
    12/17/2024 12:00:00 AM | DealerRater
  • ★★★★★ MichelleS
    Joel Wilson was fantastic to work with at Spitzer Jeep. He has been in the business for years and was extremely helpful even when I showed up without an appointment. | Read Full Review
    12/16/2024 12:00:00 AM | DealerRater
  • ★★★★★ Alison Smith
    The owner Tony Black is a class act! He followed through with a problem I had the same night. I would recommend this company to anyone in the near future. Thank you Tony! | Read Full Review
    12/13/2024 12:00:00 AM | Google
  • ★★★★★ Allen Forge
    Went there over the weekend to look at a "2024 Dodge Hornet RT AWD" because of their Holiday deal "Our Lowest Down Payment $269/mo - 42 Month Lease with $0 Down Payment" The manager along with the salesman came to me with their lease spreadsheet for the vehicle and showed that I had to put 1k down for a 580/month lease for 36 mont | Read Full Review
    12/13/2024 12:00:00 AM | Google
  • ★★★★★ Lex M
    Had the pleasure of working with Tony Black and Adama this past week with new car searching, they were both beyond helpful and determined to accommodate all my needs and wants in a suv within the price range! I will be recommending all family and friends to go see them as well as myself being a forever returning customer! | Read Full Review
    12/12/2024 12:00:00 AM | Google
  • ★★★★★ Michelle Shapiro
    Joel, Ted, Tony, Isaiah and team were fabulous! I highly recommend. | Read Full Review
    12/7/2024 12:00:00 AM | Google
  • ★★★★★ Summer Williams
    If you need a new ride you GOTTA go see my guy Dave! He made the process of buying a car smooth and easy and he is very informative! Jesse also is a big help getting your paper work set up and done and making sure you leave happy! Thank you Jesse and Dave for making this process go as smooth as possible! | Read Full Review
    12/5/2024 12:00:00 AM | Google
  • ★★★★★ anndeluca68
    Tara Geraldi made sure that a problem with the auto stop/start was taken care of as well as tire pressure. Because of the cold she personally brought my car to the front so I wouldn’t have to walk around to get it. | Read Full Review
    12/5/2024 12:00:00 AM | DealerRater
  • ★★★★★ bkpekelly2
    Purchased our 2024 Jeep Gladiator at Spitzer. It was a very pleasant experience from start to finish. Sales Consultant Nick Masa was great to work with. | Read Full Review
    12/3/2024 12:00:00 AM | DealerRater
  • ★★★★★ Veronica Silva
    Saleman Adam was fantastic and sweet. Manger Ted was also fantastic and very helpful and we negotiate a great price for a 2021 Jeep Cherokee. Not my first time purchasing from Spitzer. Great service, Great people! | Read Full Review
    12/3/2024 12:00:00 AM | Google
  • ★★★★★ newlife32223
    I was not very happy a about the price for the of a battery and high price for service. | Read Full Review
    12/2/2024 12:00:00 AM | DealerRater
  • ★★★★★ Isis Jimenez Irizarry
    | Read Full Review
    11/30/2024 12:00:00 AM | Google
  • ★★★★★ dareckduwe
    Great service as soon as I walked in the door. Quick and painless and was given a rental! | Read Full Review
    11/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ wstrong
    My Sales consultant Joel Wilson was very professional, helpful and followed up with me after the sale. | Read Full Review
    11/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ Adam Tahan
    Buying with them was great, but that was back when I had family working there. They have all moved on to better since. The sales calls afterward get annoying. After politely asking twice to be removed from their list, they'll still call. The girl that initially answers their calls shouldn't be in any customer service position. My kin | Read Full Review
    11/25/2024 12:00:00 AM | Google
  • ★★★★★ chrissy
    Lisa Leclair is so friendly and great to work with. I've never had any problems when she is my tech, she goes out of her way to be sure I'm satisfied and that my car is ready when I need it. | Read Full Review
    11/19/2024 12:00:00 AM | DealerRater
  • ★★★★★ Ashlee C
    Completely satisfied and more than happy, blessed to choose them. Karen Howard is a sweetheart, she takes you by the hand with her team. I was looking for a price range, a 4x4 SUV and an extra was a red one?? and I GOT EVERYTHING AND MORE | Read Full Review
    11/15/2024 12:00:00 AM | Google
  • ★★★★★ George Hronis
    Bob Paradise can not be trusted and don’t think for one minute this is a honest dealership bob gave me a price then in the paper work had a charge for some recovery BS (which your paying for their security at the dealership is what it’s actually for)for more the the discounted price and never said anything and I made the mistake of | Read Full Review
    11/7/2024 12:00:00 AM | Google
  • ★★★★★ Sierra Morris
    I am so pleased with the customer service here at Spitzer. Karen Howard was the rep who fought hard to help me get in the new vehicle I got! I couldn’t be more thankful and appreciative of this company! So if you are looking for a great spot for cars with great customer service, this is your place!! Ask for Karen Howard and tell th | Read Full Review
    11/6/2024 12:00:00 AM | Google
  • ★★★★★ [email protected]
    We (wife and self) are extremely pleased with the overall experience. Out experience is based on sales representative Mr. Joel Wilson. Mr Joel Wilson is a CLASSY individual. Mr. Wilson...is s star, with his informative details, understanding our need and patience we have built a strong trust with Mr. Joel Wilson. When we come by to S | Read Full Review
    11/4/2024 12:00:00 AM | DealerRater
  • ★★★★★ t216
    friendly fast approval wasn’t in there a long amount of time was quick and easy | Read Full Review
    11/2/2024 12:00:00 AM | DealerRater
  • ★★★★★ John Winkel
    Anthony Nemis a great salesperson. He took time to understand my needs and purchasing requirements. He also did a great job training my nervous spouse on the features of the new car. | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ Eve
    Service department was so helpful. Thank you! | Read Full Review
    10/24/2024 12:00:00 AM | Google
  • ★★★★★ saydee02
    I had a great experience here with Karen Howard. The finance group was also incredible. | Read Full Review
    10/23/2024 12:00:00 AM | DealerRater
  • ★★★★★ Eric
    I replaced the TIPM in my 12-year-old Chrysler and brought it in because I needed the check engine light cleared and reprogrammed. Spitzer had it completed in one hour. I Couldn't be happier. | Read Full Review
    10/22/2024 12:00:00 AM | DealerRater
  • ★★★★★ Amira Lee
    After hearing from a friend about her nightmare experience here, it’s no wonder this dealership is where it is. Their team couldn’t even be bothered to fully inspect the car or clean out the original issue – sugar inside the car. Instead of fixing the problem, they decided the “solution” was to throw new parts on it and charge for bo | Read Full Review
    10/21/2024 12:00:00 AM | Google
  • ★★★★★ Tiffaney Vest
    Buying our vehicle wasn't the problem. Our salesmen was great! Never got a white title to get plates. When I contacted them to let them know the plates were expired they told me they would call me right back. Waited 3 hours before going to the dealership because it was close to end of business and hadn't heard anything. When I told t | Read Full Review
    10/21/2024 12:00:00 AM | Google
  • ★★★★★ Bradley Parish
    I have been calling for 2 months straight for someone to explain to me how they got paid for warranty work on my car but didn’t do the work at all. Jesse , Edward and Don in service all have no clue what is going on and very argumentative without listening. | Read Full Review
    10/21/2024 12:00:00 AM | Google
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