About Rocky Top Chrysler Jeep Dodge
Rocky Top Chrysler Jeep Dodge is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.Dealer Conveniences
- Shuttle Service Available
- Spanish Speaking
- Free WiFi
- We Have Early Bird Hours
- We Offer Mopar Accessories
- We Offer Mopar Performance Parts
- Certified Technicians
Call (865) 512-6019 today to schedule your next appointment.
Our technicians at Rocky Top Chrysler Jeep Dodge are ready to help you!
Rocky Top Chrysler Jeep Dodge is a BusinessLink Dealer!
Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.
Membership is free, with no dues or fees, and benefits include:- Next Available Bay Service: Members are always first in line for maintenance and repair work
- Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
- Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
- Extended Service Hours: Longer hours mean your vehicle will be ready faster.
Call Rocky Top Chrysler Jeep Dodge today at (865) 512-6019 to learn more
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★★★★★ Corey SheltonDrove 3 hours to buy a truck here. Gabe and Colton(I believe that is his name from finance) made this an easy process that got me in and out quickly. Very impressed and glad to have gotten to work with them! | Read Full Review5/24/2025 12:00:00 AM | Google
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★★★★★ Brian ReeveGreat experience, fast and efficient!! | Read Full Review5/23/2025 12:00:00 AM | Google
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★★★★★ Shawn WilsonGreat experience! Awesome salesman Dylan Barnes. Process was fast and great. | Read Full Review5/17/2025 12:00:00 AM | Google
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★★★★★ Mary MountEveryone here has always treated us with the utmost respect via phone and in person. We've purchased two good vehicles from them over the years and used the Service Dept. went above and beyond for us to find and install a part that had been discontinued on our truck and even it actually costed less than the estimate. How often does t | Read Full Review5/15/2025 12:00:00 AM | Google
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★★★★★ LonnaRebecca in service department went way above and beyond to help with an issue I was having with my Jeep. She’s a great asset to your team. Will definitely recommend your service department. | Read Full Review5/14/2025 12:00:00 AM | Google
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★★★★★ Jim WaylandHad them check on a leak in cab if jeep. 200 bucks for diagnostics and then to yell me it would 2800!! I get home and check myself and find a small hole on seal around door I had not seen spotted before when I checked. Did they even check? Typical stereotype dealer experience. | Read Full Review5/8/2025 12:00:00 AM | Google
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★★★★★ CpacanowskiTraded my 2021 dodge ram in for a 23 with 700 miles said they just never sold it. We'll within 2 weeks started running bad and had no power took it in and after 4 hrs said it needed updates and quart of transmission fluid!. Why only had 3k miles on it still jerky and running bad so took to another dealership and come to find out tran | Read Full Review5/5/2025 12:00:00 AM | DealerRater
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★★★★★ Miles LaunspachI was on vacation in the area when my check engine light came on. I called the dealership late on Thursday night. They said if I could be there by 8 AM the next morning that they would make time to look at my vehicle. They were so helpful. The technician diagnosed my Jeep Gladiator's issue. The problem was fixed in less than 2 hours. | Read Full Review4/27/2025 12:00:00 AM | Google
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★★★★★ Marc WGreat people to deal with. Would highly recommend | Read Full Review4/26/2025 12:00:00 AM | Google
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★★★★★ Kathleen SchaeferI had a very good, comfortable experience with the Employees at Rocky Top from the Service Advisor Steve Dessoye for my 2015 Chrysler Town and Country issue to Sales Professional Mark Harris on the sale of my 2025 Jeep to the Finance Professional Glenn Alford who I signed all the paperwork for. Excellent! Couldn't ask for a better ex | Read Full Review4/26/2025 12:00:00 AM | Google
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★★★★★ Becca PerkinsI ended up at Rocky Top CJD by chance on a Monday afternoon, mostly to mentally check a box as I was looking at large SUVs. I had my mind set on a Tahoe but stumbled upon a listing they had for a Used Wagoneer. I stopped by thinking it would just steer me even more toward the Tahoe, but the experience actually did the exact opposite. | Read Full Review4/24/2025 12:00:00 AM | Google
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★★★★★ Tannyr DavisHad a great experience buying my truck! Dylan and Colton were both super helpful! | Read Full Review4/24/2025 12:00:00 AM | Google
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★★★★★ Greg BattsVery helpful. Outstanding service and parts. | Read Full Review4/23/2025 12:00:00 AM | Google
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★★★★★ Fiber WingGreat interaction. 2017 Cummins tranny needed a relearn. Interacted with Kenny, good experience. Explained my story and that I needed exactly "this" and he did not question it. Bill came in $50 cheaper aswell. Thank you. | Read Full Review4/23/2025 12:00:00 AM | Google
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★★★★★ M HillService was excellent! We called on a Saturday morning while we were vacationing in the area. The check engine light came on. The lady told us to just stop by and pull it in. We were there 10 minutes tops. She knew when the code came up exactly what it was .(steep driveway parking on low fuel). Nothing to worry about and sent us on | Read Full Review4/19/2025 12:00:00 AM | Google
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★★★★★ Rick RoseI was greated in the service bay by a gentleman who's name i think was Colin working as the concierge who accepts the vehicle from customers. What a great spirit and generous nature. For the first time after many visits my driver seat was covered by a protective film. His demeanor was gracious, warm and welcoming. Colin (if that name | Read Full Review4/18/2025 12:00:00 AM | Google
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★★★★★ Steven KellermanI have to say Gabe is an exceptional salesman! No pressure, no rush took the time to understand my plans for a new Jeep Gladiator. The buying process was smooth. So anyone reading this review know that you will be in good hands having Gabe being your salesman! Top notch dealership! Thanks again for getting me into my Jeep! | Read Full Review4/14/2025 12:00:00 AM | Google
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★★★★★ Gina YatesRocky Top Chrysler Jeep Dodge Ram was a great experience for my husband and I from minute 1. No harassment in the parking lot (like at most dealers). Friendly sales guys that are truly down to earth going above and beyond to answer questions and give you the easy buying or trading experience you could ask for. We purchased a 2018 Je | Read Full Review4/14/2025 12:00:00 AM | Google
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★★★★★ MB McClureMost laid back trade I’ve ever done. | Read Full Review4/12/2025 12:00:00 AM | Google
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★★★★★ Cody DixonGreat experience from start to finish! Gabe was great!!!! | Read Full Review4/11/2025 12:00:00 AM | Google
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★★★★★ wendy willifordI has a great buying experience. Salesman was very knowledgeable and everyone there was extremely helpful. I will definitely be a repeat Customer. The salesman’s name was Stewart. | Read Full Review4/8/2025 12:00:00 AM | Google
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★★★★★ DW GI inquired about the availability of a vehicle over the weekend. I received 6 emails from Txxx Nxxx Sales Assistant assuring me that it was, and he made me an appointment Monday. I called Monday morning, and he informed me it was sold. He informed me that the buyer worked with someone Sunday (when they are closed) bought it and picke | Read Full Review4/7/2025 12:00:00 AM | Google
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★★★★★ christiebott069I have a 2007 jeep commander and this service department ripped me off out of nearly $1000 first time I took it to them I told them exactly what needed to be done they told me that wasn't the problem with my jeep and told me I needed a new master cylinder and brake booster which I didn't by the way I needed them to flash a new abs mo | Read Full Review4/6/2025 12:00:00 AM | DealerRater
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★★★★★ Jess SchuelerAbsolutely can't say enough good things about Steve and the service department. Was practically stranded on vacation with a broken down vehicle, they worked extremely fast with my warranty company and got the vehicle completed the same day to get us home in time. Just an awesome experience in a really bad situation. Thank you! | Read Full Review3/26/2025 12:00:00 AM | Google
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★★★★★ Jeff RolenMark was helpful and not pushy at all. | Read Full Review3/24/2025 12:00:00 AM | Google
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★★★★★ claire moserI bought a Jeep from Rocky Top today. I had a service appointment with no preconceived idea to look to purchase. But I looked, again with no intention to buy. The manager on the lot, Ryan, was very generous in answering all my questions. The more questions I asked, the more intrigued I became in the idea of buying. Still, though, I | Read Full Review3/21/2025 12:00:00 AM | Google
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★★★★★ Jeff CodyGlen and everyone treated me awesome. Would highly recommend them and especially Glen. No pressure and very knowledgeable. Thanks again. | Read Full Review3/15/2025 12:00:00 AM | Google
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★★★★★ Mike BoldenEverything went smooth as possible met me with my asking price on my trade.I was good with they’re asking price, in and out two hours. Mike and Glen were great, need a ride see Mike and Glen | Read Full Review3/13/2025 12:00:00 AM | Google
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★★★★★ Terrie AmburnMark Harris was excellent sales person. Did not make me feel pressured, many salesman has made me walk away as a woman who felt pressured. From start to finish felt very comfortable with everyone I came into contact with. | Read Full Review3/11/2025 12:00:00 AM | Google
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★★★★★ James StarkeyWent to test drive a used 2020 Grand Cherokee. Hooked up my OBD2 device and it detected so many things wrong with the vehicle. I find it odd they would try to sell a vehicle with so many issues. Glenn, the salesperson made a rude comment towards the end of the visit. I contacted the sales manager Ryan, to inform him of the experience | Read Full Review2/24/2025 12:00:00 AM | Google
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★★★★★ Jennifer ReynoldsExcellent service and excellent customer service. Mike was exceptional and very knowledgeable. | Read Full Review2/19/2025 12:00:00 AM | Google
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★★★★★ Janis AdamsColton and Mark were wonderful to deal with. I will continue to purchase my vehicles with this dealership because of them. | Read Full Review1/31/2025 12:00:00 AM | Google
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★★★★★ Ryan84TAWoman in the parts department is incredibly rude and hung up on me when inquiring about some parts. I wouldn't recommend this dealership to my worst enemy. Horrible experience and God awful customer service. If you hate your job that much find a different one. | Read Full Review1/31/2025 12:00:00 AM | Google
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★★★★★ Bob TargettGreat experience with Mike and team | Read Full Review1/29/2025 12:00:00 AM | Google
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★★★★★ Allyson WonderlandThis is our third time buying from Rocky Top. The sales team is always very helpful and they make the process as painless as possible. We will forever be a Rocky Top Jeep customer | Read Full Review1/26/2025 12:00:00 AM | Google
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★★★★★ Tiffany OgleI had a wonderful experience with this dealership! The salesman was wonderful and not pushy and the finance manager was very informative and thorough. I will definitely recommend friends to shop here! | Read Full Review1/26/2025 12:00:00 AM | Google
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★★★★★ William BiddlecomOn our way to Texas, I had knocked the inside rear view mirror off (it was hanging ) . I went to the service department told them I was traveling to Texas is there anyway they could help me they got me in right away , you couldn’t ask for better service . | Read Full Review1/20/2025 12:00:00 AM | Google
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★★★★★ William BiddlecomOn our way to Texas, I had knocked the inside mirror off went to the service department told him I was traveling to Texas is there anyway they could help me they got me in right away you couldn’t ask for better service | Read Full Review1/19/2025 12:00:00 AM | Google
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★★★★★ Deborah BrownMark Harris the salesman was very nice and helpful and Colton the finance person was too. | Read Full Review1/18/2025 12:00:00 AM | Google
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★★★★★ Cody WardThey offered me $6000 dollars lower on my trade then two other ram dealers did towards a new truck. Very rude people and a huge waste of my time. | Read Full Review1/18/2025 12:00:00 AM | Google
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★★★★★ Daniel BoutwellI was down visiting the area had issues with my Jeep. They wouldn’t even take the time to look at. It was disappointed in that. | Read Full Review1/10/2025 12:00:00 AM | Google
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★★★★★ Eric GreerThe process was extremely smooth…Sam Sweitzer went above and beyond to get me in my Jeep Wrangler…they are highly recommended!!! | Read Full Review1/9/2025 12:00:00 AM | Google
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★★★★★ Jaan VendlaI had the oil changed when I came from Florida, in Sevirville I discovered oil dripping from the bottom. I asked them to look at where it was dripping, I couldn't get it back to Florida. They abruptly said no. Now I'm moving to live in Sevireville, guess what's my next truck ... That's right, any truck except made by Stellantis or C | Read Full Review1/8/2025 12:00:00 AM | Google
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★★★★★ Craig SchefflerWaited 2 hours for a scheduled oil change only to find out they didn’t even start. Their attitudes were poor when I questioned it. North Knoxville Jeep is much better | Read Full Review1/6/2025 12:00:00 AM | Google
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★★★★★ Casy RitterWe had an amazing experience as always, Nick Streeter took care of us. My work truck went down and he got me in a brand new with no issues. Great salesman! I highly recommend anyone buying and vehicle to go see Nick Streeter at Rocky Top Jeep In Kodak tn. You will not be disappointed! I will definitely go to him from here on out. He | Read Full Review1/2/2025 12:00:00 AM | Google
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★★★★★ Shay LOur purchase experience was ok, we did get a better price than at a couple of other dealerships. However, like all experiences with sales people be prepared to recognize and call them out on bs or lies. If it wasn't for good rebates on our purchase, I would've walked out during the signing process due to being blatantly lied to right | Read Full Review12/29/2024 12:00:00 AM | Google
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★★★★★ Jacque ToddThe fastest and easiest truck shopping we’ve ever done! Nick Streeter was our salesman and he was so helpful and made sure we got in the truck we wanted. We will back!! | Read Full Review12/27/2024 12:00:00 AM | Google
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★★★★★ Candace BagwellGreat experience. Salesman, Sam, very polite and not pushy at all. Very helpful in the purchase of the vehicle. Finance manager, Robbie, did not not try to sell us what we didn’t need. Gave us options but not forceful. Very polite and helpful. We would definitely recommend and be back to purchase from this dealership. We purch | Read Full Review12/26/2024 12:00:00 AM | Google
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★★★★★ Lee HurstI had a heating core blow up under warranty they replaced it. I had the carpet looked at there was cool underneath the carpet. I called Chrysler and Chrysler said it goes back to the dealership that did the work. I've tried to get resolved with their service department he told me he was not going to do anything about it. I've called | Read Full Review12/26/2024 12:00:00 AM | Google
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★★★★★ Alex HernandezRecently bought a 2024 Dodge Hornet GT and have a very good experience. My sales person, Nicholas Streeter, was very knowledgeable and had a great personality. He was able to get me a good deal with my low credit and got me the exact car I came in to get. | Read Full Review12/17/2024 12:00:00 AM | Google
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★★★★★ Shaun FinchThey wasted my time even scheduling an appointment with them. The Ram Puck system was not factory installed, but was installed by Butler Dodge in Beaufort, SC. They said they can’t do the work and even if they could, it wouldn’t be under warranty. Rocky Top pretty much refers their work to A&L RV right next door. I won’t even have m | Read Full Review12/17/2024 12:00:00 AM | Google
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★★★★★ J BAll was good with the salesperson and the dealership but when we got to the finance table I really didn't appreciate robbie drake telling me all the reasons we were gonna hate our new jeep wrangler..."don't take it on a long trip or you'll hate it" "if you don't take it off road and trail ride in it you'll hate it" "don't let it get | Read Full Review12/11/2024 12:00:00 AM | Google
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★★★★★ Robert MorrowLoving the Jeep great service even a full tank of gas great job?? | Read Full Review12/3/2024 12:00:00 AM | Google
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★★★★★ Joyce McwattersThe staff was super helpfully and nice They went above and beyond to get me in my jeep would definitely recommend them to family and friends. | Read Full Review11/30/2024 12:00:00 AM | Google
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★★★★★ Kathy BracewellThese are some of the nicest people! We never felt pressured and they went above and beyond to make our Jeep purchase fun and very comfortable! The Rocky Top folks are the best! | Read Full Review11/17/2024 12:00:00 AM | Google
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★★★★★ RebeccaFriendly, informative and patient. Very willing to negotiate. The whole experience of purchasing a vehicle was stress-free and overall smooth. | Read Full Review11/16/2024 12:00:00 AM | Google
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★★★★★ Keith JonesMy widowed 87 yr old mother had a code come up on her Chrysler town and country van. She scheduled and appointment to get it looked at and they charged her $190 labor without disclosing upfront just to tell her the oil was low and let her know she had an oil cooler leaking oil. Then she called me and I told them just to top oil off | Read Full Review11/14/2024 12:00:00 AM | Google
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★★★★★ Noel SorensenWhen we went to Rocky top, & met NICK STREETER the car salesman, we were amazed, as it's a rarity that your find a car salesman as honest, not pushy, listens to the customers needs & wants, that works hard for the customer & not for their personal gain, & refers to another location knowing he would not get the sale! Nick gave us him | Read Full Review11/9/2024 12:00:00 AM | Google
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★★★★★ Jennie Ooten RealtorI can’t say enough good things. This was by far my best experience with a dealership. Across the board these people all made this too easy. Best parts it didn’t waste a full day to buy a car, the price on the website is what I paid no hidden bs. The sales rep Sam and Alex were great! The finance manager was so transparent and wasn’t | Read Full Review11/5/2024 12:00:00 AM | Google
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★★★★★ Don ValleyI recently purchased a used vehicle from Rocky Top Jeep, everyone was friendly and great to deal. They were so friendly and accommodating, I feel like I have made a new group of friends. They even put my Florida Gators license plate holder on the vehicle. I will be definitely taking my vehicle there for service also. I highly reco | Read Full Review11/3/2024 12:00:00 AM | Google
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★★★★★ STACEY PARKERSalesman Nick Streeter was amazing even though our purchase was late evening and lasted after closing he treated us well no rush no complaints took time to go over everything about the 2024 Durango RT it was def a pleasant experience and will def be a return customer! | Read Full Review11/3/2024 12:00:00 AM | Google
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★★★★★ Jamison CunninghamSam was a great salesman. The Rocky Top team was great from start to finish. I would like to thank Rocky Top for a great experience! | Read Full Review10/30/2024 12:00:00 AM | Google
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★★★★★ Teresa RoarkWe had recently been in an accident, and our vehicle was a total loss. Alek went above and beyond to help us get another vehicle. We are very pleased with the service and love our new Durango. | Read Full Review10/29/2024 12:00:00 AM | Google
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★★★★★ Sally CromyakWe were on vacation from PA when a bear fell through the soft top on our Jeep. We took it to Rocky Top Jeep to see if they could help. Rebecca talked to us and explained what we needed to do. We could not take the Jeep back to where we were staying because of the bears and the damage. They kept the Jeep there and helped with the | Read Full Review10/26/2024 12:00:00 AM | Google
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★★★★★ John HargroveMark and Colton were excellent to work with! So thankful to the both of them! | Read Full Review10/26/2024 12:00:00 AM | Google
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★★★★★ vicki hubertI would buy from them again. They made the car buying experience enjoyable. | Read Full Review10/26/2024 12:00:00 AM | Google
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★★★★★ Derek BurgessWe are originally from Michigan taking our honeymoon in Gatlinburg, Tennessee. We purchased a vehicle up here in Michigan and while we were down in Tennessee, it decided to stop working. We had no idea what we were gonna do being 700 miles from home until we found Rocky Top. We called a few different places and nobody could help us, | Read Full Review10/24/2024 12:00:00 AM | Google
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★★★★★ Sherri ChristensenWe were so excited to find a used Jeep with low mileage. Nick was great to work with! We went a little late in the day, but he didn’t mind staying. We look forward to having Rocky Top Chrysler, Jeep, Dodge as our local dealer/service center. | Read Full Review10/24/2024 12:00:00 AM | Google
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★★★★★ Josh ShowalterMy sales rep Nick was great he was very helpful explaining all the features in the car making the processes easy as possible. I definitely recommend going there. That will definitely be my car dealership from now on. | Read Full Review10/24/2024 12:00:00 AM | Google
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★★★★★ Jimmy HolderWe found our 2024 2500 Ram on the website.. went to the store and in a few hours we are happy customers. | Read Full Review10/19/2024 12:00:00 AM | Google
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★★★★★ Chad HinesGreat bunch of people. Laid back sales atmosphere. The dealership offers a lifetime warranty for a perk to their customers. | Read Full Review10/8/2024 12:00:00 AM | Google
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★★★★★ Brittiany OchsnerWithout a doubt the best car buying experience we’ve ever had! We were vacationing from out of state when we found ourselves in a situation where we had to purchase a new truck for my husband. Everyone was absolutely wonderful at Rocky Top! Morgan, our sales rep, and Robbie the finance guy were WONDERFUL. I told my husband I would dr | Read Full Review10/8/2024 12:00:00 AM | Google
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★★★★★ Mel CowartWater pump went out during Rod Run and my first call was to this dealer. This dealer is, was backed up for weeks and the water pump wasn't available in the entire state! The pricing was horrendous at $1400 and I would've had to either wait, or hope for a cancelation | Read Full Review10/1/2024 12:00:00 AM | Google
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★★★★★ Kitfox 402Well, I live in Florida. I have property in Sevierville TN. The jeep dealers down here suck! very pushy, want to buy now types. I found Tim with Rocky Top Jeep. Wow, two weeks on the phone talking about what's on the lot. I Flew up to Knoxville. Went there and found my Blk Bear. Rocky Top Edition Jeep Wrangler Sport. Thank you, Tim!! | Read Full Review9/26/2024 12:00:00 AM | Google
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★★★★★ Lyn callenderI have had amazing experiences my last 3 times to the service dept. Becca is my contact person. She is amazing and so knowledgeable! She worked diligently to get what was possible to be covered by the warranty covered! Mike was my mechanic and he corrected each problem my wrangler came in with the FIRST TIME! He was very knowledge | Read Full Review9/25/2024 12:00:00 AM | Google
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★★★★★ Renee ONealWe were supposed to have a 10:30 appointment. Found out it wasn't in their computer. Supposedly, 3 people called out. All this with no warning or consideration to let us know what was going on. We waited 3 hours for nothing! They were going to let us use a rental while they fixed our vehicle, but after thinking about the way we | Read Full Review9/25/2024 12:00:00 AM | Google
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★★★★★ J. SOur sales representative and the finance manager worked together to provide the best possible customer service we could have asked for!!! Thank you so much for your hard work and great attitudes!!! We definitely found our permanent car dealership!!! | Read Full Review9/24/2024 12:00:00 AM | Google
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★★★★★ Heather poageMy jeep broke down, Becca cleared the codes then said nothing is wrong with the car, come get it and drive the 800 miles home. Guess what the jeep broke down again before we even made it back to the dealership. BECCA wanted us to drive 800 miles with a jeep that won't stay started. Becca you drive the jeep 800 miles and see if you ma | Read Full Review9/24/2024 12:00:00 AM | Google
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★★★★★ blue_ridge_on_the_flyThis is my second purchase under six months. Always a pleasure working with everyone there. Unfortunately Mark was off the day i came in but Morgan was awesome as well. This dealership is highly recommended. Now my wife and I both have Gladiators. | Read Full Review9/22/2024 12:00:00 AM | Google
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★★★★★ Delbert WillhoiteMy experience was great, from the salemens to the finacnace man. You will not get a fair deal or a good deal If you won't a Great deal come one down tell them Delbert Willhoite sent you.My salemen was Sam Sweitzer. Go see him. | Read Full Review9/20/2024 12:00:00 AM | Google
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★★★★★ Lisa SlatonGreat experience working with Rocky Top Jeep. Mark was amazing and so helpful! | Read Full Review9/17/2024 12:00:00 AM | Google
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★★★★★ Delbert WillhoiteMy experience was great, from the salemens to the finacnace man. If you won't a Great deal come one down tell them Delbert Willhoite sent you | Read Full Review9/13/2024 12:00:00 AM | Google
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★★★★★ DYAN HOKEMike our sales associate was awsome to work with!!! | Read Full Review9/12/2024 12:00:00 AM | Google
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★★★★★ Dylan mixonThe best experience I’ve had with any dealership by far, and a special thank you to Tim Tassell for being a great salesman! He took great care of me from the moment I walked in the door until I left in my new Ram. If you’re looking for a new vehicle you should definitely stop by and give these guys your business. | Read Full Review9/9/2024 12:00:00 AM | Google
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★★★★★ Gary PresnellIf you’re in the market for a new or used vehicle, ya got to go to Rocky Top Chrysler Jeep Dodge Ram. They make the car buying experience very easy. When dealing with Management, they just don’t get better than Ken Edenfield, and Ryan Burgin. These guys are very knowledgeable, friendly and deliver what Rocky Top Chrysler Jeep Dodge R | Read Full Review9/7/2024 12:00:00 AM | Google
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★★★★★ kathy myersExcellent buying experience, Mike Bomar was great, thank you for everything. | Read Full Review9/2/2024 12:00:00 AM | Google
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★★★★★ Matt MyersMike (salesman)was awesome would highly recommend. Robby (finance guy) was excellent as well. Overall would recommend. | Read Full Review9/1/2024 12:00:00 AM | Google
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★★★★★ Frederick OrcuttI called at 11am to see if my vehicle was ready to pick up....It took 45 minutes onn the phone to tell me that it was done....I shouldn't have to call...your team should have called me that morning after my vehicle was done!.... 45 min onn the phone for a yes or no answer is ridiculous..my service was warranty work so I had to go to | Read Full Review8/23/2024 12:00:00 AM | Google
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★★★★★ PhoreTried to call all day to get estimate on a repair and was told we would get a call back.... told them we are only here this week for the jeep invasion.... took 3rd call for someone to say they are full and won't get to it this week.... WHY COULDNT THE OTHER 2 CALLS TELL US THAT INSTEAD OF WAISTING OUR VACTION TIME WAITING FOR OVER 5 | Read Full Review8/20/2024 12:00:00 AM | Google
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★★★★★ Chris MitchellSeamless experience with the purchase of my new Jeep Grand Cherokee. Thank you Sam and Ken for all of your help. | Read Full Review8/19/2024 12:00:00 AM | Google
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★★★★★ Caleb RennerCouldn’t have asked for a quicker, smoother process. I appreciate the time and effort of the staff to help me get what I was after. Thanks again. | Read Full Review8/19/2024 12:00:00 AM | Google
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★★★★★ John RaderSuperb customer service from all departments! | Read Full Review8/16/2024 12:00:00 AM | Google
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★★★★★ Claud rifeGo see Mark. He will take care of you the right way. You will not be disappointed with this car dealer compared to others. Highly recommended. | Read Full Review8/12/2024 12:00:00 AM | Google
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★★★★★ Carolyn MesserTim Tassell was a very nice salesman when me and my husband bought our 2024 Jeep Gladiator. No pressure sales tactics and didn't ignore my questions. Thanks Tim I love my Jeep. | Read Full Review8/11/2024 12:00:00 AM | Google
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★★★★★ Dennis MalcolmEverything was done as quickly as possible. Minimum trips to talk to head person. Car was ready on same day. Salesmen Mike was really good at explaining the different controls and assisting my Wife with pairing her phone. So far we are in love with this vehicle! Still learning controls and how. To drive a larger car | Read Full Review8/10/2024 12:00:00 AM | Google
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★★★★★ Jessica AdamsMark and Robbie were very helpful when I purchased my vehicle. Their experience and dedication to customer satisfaction was visible. I will be returning if I need another vehicle in the future. | Read Full Review7/30/2024 12:00:00 AM | Google
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★★★★★ Bertie JohnsonAwesome worked hard to get me the best Quotes even when I came in late Amazing they we’re | Read Full Review7/28/2024 12:00:00 AM | Google
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★★★★★ Nikki JohnsonThey were amazing! We got to town for vacation snd started having major issues with my Jeep. We contacted them shortly before closing on a Friday night. They had us drop it off snd were able to have a tech look at it on Saturday morning. Unfortunately they had to order parts to get it repaired. They got the parts in on Monday and fi | Read Full Review7/26/2024 12:00:00 AM | Google
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★★★★★ Russell FudgerTLDR- Dealership damaged truck and refuses to take responsibility, take pictures before and after so you have proof. While traveling from out of town had a check engine light on my truck with less than 25,000 miles. Called corporate Ram and they had it towed to this dealership on Monday. Truck sat for a few days, corporate Ram told | Read Full Review7/17/2024 12:00:00 AM | Google
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★★★★★ Allan JonesVery good buying experience. I am a VERY DIFFICULT customer and yet they worked with me all day to do everything they could to satisfy my needs. I highly recommend my salesman Tim and Finance guy Robbie. | Read Full Review7/11/2024 12:00:00 AM | Google
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★★★★★ Judy BowmanVery friendly staff and very helpful! I just traded my jeep gladiator in on a Grand Cherokee. Tim Tassell was very helpful with showing me all the gadgets that come on the grand Cherokee summit, and there are a lot ! Ken Edenfield was also very helpful. I love my new vehicle it’s a lot easier for me to get in. I love the gladiator as | Read Full Review7/5/2024 12:00:00 AM | Google
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★★★★★ CJ BI have worked with Becca in the service department multiple times and she has always been ABSOLUTELY AMAZING! She goes above and beyond every time with how she treats everyone that walks through her doors. Her sense of urgency and knowledge for the products and services are unmatched. She is always so helpful and really goes out of h | Read Full Review7/4/2024 12:00:00 AM | Google
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★★★★★ Rachel MatayaThis is the 2nd time I’ve brought my daughter’s Jeep Renegade in for an oil change. She, of course, tells me last minute and I’m hoping for an opening as a walk in. This place is really fantastic and I couldn’t be more pleased with her choice of dealership. I own a Wrangler that I purchased in Morristown and will be using this dealer | Read Full Review7/2/2024 12:00:00 AM | Google
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★★★★★ Stefanie CookRude and unprofessional. Went today to buy a new jeep and was told to not come back because we asked to see on paper how their math was mathing. I wouldn’t recommend this dealer to anyone. As the salesman said, “don’t like the price, then buy it somewhere else” place and that’s exactly what we will do. | Read Full Review6/29/2024 12:00:00 AM | Google
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★★★★★ Glen BaileyGreat dealership to work with. Tim Tassel was a great sales rep to work with. | Read Full Review6/25/2024 12:00:00 AM | Google
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★★★★★ Dushko NestorovskiProceed went well and completed transaction in an expedited process. | Read Full Review6/25/2024 12:00:00 AM | Google
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★★★★★ Brent JohnsonI’m in my 50’s and bought a lot of vehicles.First time looking at vehicles at RT. Absolutely enjoyed it..Colton was knowledgeable and easy to deal with.Building is really nice like all the employees. | Read Full Review6/19/2024 12:00:00 AM | Google
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★★★★★ Bill HarrisService department wants their customers to believe that scheduling an appointment means you will get timely service. First two times in a row now, when arriving for an oil change, they report they're behind schedule due to being short staffed. I get it, it happens. The first time, I asked and they agreed that they should call custom | Read Full Review6/19/2024 12:00:00 AM | Google
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★★★★★ Natalie SorrellsMy boyfriend and I purchased a 2018 Jeep Renegade from Rocky Top dealership in May when my Honda CRV broke down on us during our vacation in Gatlinburg. In less than 48 hours from the time we purchased the vehicle, the battery died and a bolt on the brake caliper on the back passenger’s side came completely off which punctured the wh | Read Full Review6/18/2024 12:00:00 AM | Google
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★★★★★ Charles StechebarTook my jeep in this morning for a recall that was scheduled for 10am an called at 4 to be told that is hasn't even been started on I'm not very happy an would like to know why it was put on a schedule to be done an not even been started | Read Full Review6/17/2024 12:00:00 AM | Google
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★★★★★ T. McCarterEngine light came on while traveling from Gatlinburg to Indiana. Service manager was amazing! If y’all need a great Ram dealer this is the place to go! | Read Full Review6/13/2024 12:00:00 AM | Google
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★★★★★ Sandra WhitmanWent into Rocky Top to have battery replaced and drove out with new car! Mark Harris is AMAZING! Top notch salesman and He knows his stuff! Robbie was very thorough explaining the finance process too. Highly recommend!!! | Read Full Review6/12/2024 12:00:00 AM | Google
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★★★★★ Rick N.The service at Rocky Top Jeep was excellent. The salesperson was not pushy like at most dealerships which made it a great experience for us. | Read Full Review6/3/2024 12:00:00 AM | Google
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★★★★★ Bobby RuffRobbie Drake and Mark Harris were very helpful and professional to my daughter and myself. It was her first experience dealing with a dealership and buying a car. Thank you both for making it so easy. | Read Full Review6/1/2024 12:00:00 AM | Google
