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Rocky Top Chrysler Jeep Dodge

Rocky Top Chrysler Jeep Dodge

★★★★★(148)read reviews
3315 Winfield Dunn Pkwy, Kodak, TN 37764
(865) 512-6019 Ask About Our Service Specials!

Service Hours

Mon: 07:30 am - 06:00 pmTues: 07:30 am - 06:00 pmWed: 07:30 am - 06:00 pmThur: 07:30 am - 06:00 pmFri: 07:30 am - 06:00 pmSat: 08:00 am - 03:00 pmSun: Closed

Why should you visit a Mopar service center?

Regardless of whether you drive a Chrysler, Dodge, Jeep®, Ram, FIAT® or another brand vehicle, we offer fast and professional service for nearly all makes and models.

  • Fast and convenient service
  • No appointment needed
  • Service for nearly all makes and models
  • Complimentary multi-point inspection
  • Tires and other services available
  • Coupons and Rebates for extra savings
  • Factory-trained, certified technicians

Backed by the World's Best Brands Mopar® Express Lane uses parts and products from the most trusted automotive brands.

Mopar® Express Lane uses only genuine Chrysler, Dodge, Jeep®, Ram and FIAT® Brand parts. All parts have been tested to ensure function, fit and finish of original specifications.
Magneti Marelli® parts are used on all other makes and models. Magneti Marelli has been a leader in both quality and innovation for 95 years and counting.
Mopar® Express Lane recommends Pennzoil® Motor Oil. We also offer the highest quality Pennzoil synthetic oil, keeping your engine clean and extending the life of your oil change for an even greater value.

The lifeblood of your Vehicle

The importance of regular oil changes can’t be overstated in keeping your engine running smoothly. Schedule an appointment with our highly trained technicians for help in finding the right oil for your needs or drop in for Express Lane service.

The Many Benefits of Engine Oil At its most basic, oil keeps your engine running. It also serves a number of other functions that help to prolong the life of your vehicle.

  • Friction Reduction
  • Heat Reduction
  • Engine Cleaning
  • Weather Tolerance
  • Rust and Corrosion Prevention
  • Improved Performance

How to Read your Tires

A vehicle asks a lot of its tires. By learning how to identify wear and decipher your tire's sidewalls, you'll be better prepared to deal with the issues that arise when rubber meets road.

BRANDS WE CARRY

  • Goodyear
  • Dunlop
  • Kelly
  • Bridgestone®
  • Firestone
  • Michelin®
  • BFGoodrich
  • Uniroyal
  • Continental
  • General
  • Yokohama®
  • Pirelli®
  • Falken
  • Ohtsu
  • Hankook
  • KUMHO
  • Nexen
  • Toyo
  • Nitto

Stop on a Dime

Make sure your brakes are functioning at their best with expert service from Mopar®. Learn how to spot signs of wear and what to do about them as well as how to extend the life of your brakes and what to look for when shopping for new brake pads and rotors.

Benefits of Magneti Marelli Brakes, offered by MoparMagneti Marelli brakes, offered by Mopar®, stand out from the competition. Learn what makes them so effective and what to look for when shopping for brake pads.

  • Ultra-Quiet Braking
  • New Brake Hardware
  • Superior Braking Performance
  • Rigorously Tested
  • Stainless Steel Hardware
  • Lifetime Limited Warranty

How can I extend the life of my brakes? The way you drive will make a significant impact on the life of your brakes. Avoid having to make hard stops by maintaining a safe distance from other vehicles and coasting to a stop when possible. Pay attention to any unusual noises or vibrations when braking and get them checked out—early intervention can avoid costly repairs.

How do I know when my brakes need to be replaced? By the time you notice the most obvious signs of brake wear, such as squealing or grinding noises when you brake, juddering or longer stopping distances, it may be too late for an easy fix. Regularly inspect your brakes, paying attention to the thickness of your brake pads and to any indicator lights on your dashboard. Also, you should make note of the recommended service intervals for your brakes and take your vehicle in for regular maintenance.

What causes my brakes to overheat? The friction from braking results in heat. When you brake aggressively or hold down the brake for a long time (such as when going downhill with a heavy load), it can put a lot of pressure on your braking system and can even “glaze” your brake pads by wearing them down to the point that they have trouble generating enough friction to stop. You can avoid overheating your brakes by driving more cautiously, downshifting instead of pressing the brakes to slow your vehicle and by staying on top of regular maintenance of your brakes.

How to Extend the Life of Your Battery

The average battery will last three to five years, but you can ensure that your battery’s lifespan will be in the higher end of that range with these tips.

  • Clean Your Battery
  • Limit Heat Exposure
  • Avoid Short Trips
  • Clamp Your Batteries
  • Turn Off Extra Features
  • Test Your Battery

How do I choose the right battery for my vehicle?Generally, a battery provided by your vehicle manufacturer or an original equipment manufacturer will be specifically designed for your vehicle, ensuring a seamless replacement. Mopar® stocks batteries for current-model FCA US LLC vehicles, so you can find the right one for your needs.

How do I recharge the battery? If your battery has no charge at all, you can use a battery charger to recharge it. Check the instructions on your charger and make sure that your vehicle and the charger are off before connecting any cables.

How do I know when my battery needs to be replaced? Look for signs that your battery may be nearing the end of its life, like electrical issues, a slow-starting engine or a check engine light on your display. When examining the battery directly, look for corrosion on the terminals, a sulfurous smell that could indicate leakage or a bloated or swollen battery case.

About Rocky Top Chrysler Jeep Dodge

Rocky Top Chrysler Jeep Dodge is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.

Dealer Conveniences

  • Shuttle Service Available
  • Spanish Speaking
  • Free WiFi
  • We Have Early Bird Hours
  • We Offer Mopar Accessories
  • We Offer Mopar Performance Parts
  • Certified Technicians

Call (865) 512-6019 today to schedule your next appointment.

Our technicians at Rocky Top Chrysler Jeep Dodge are ready to help you!
Business Link Logo

Rocky Top Chrysler Jeep Dodge is a BusinessLink Dealer!

Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.

Membership is free, with no dues or fees, and benefits include:
  • Next Available Bay Service: Members are always first in line for maintenance and repair work
  • Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
  • Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
  • Extended Service Hours: Longer hours mean your vehicle will be ready faster.

Call Rocky Top Chrysler Jeep Dodge today at (865) 512-6019 to learn more

Check for Vehicle Recalls

Customer Reviews

  • ★★★★★ Melissa Moback
    | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Corey Shelton
    Drove 3 hours to buy a truck here. Gabe and Colton(I believe that is his name from finance) made this an easy process that got me in and out quickly. Very impressed and glad to have gotten to work with them! | Read Full Review
    5/24/2025 12:00:00 AM | Google
  • ★★★★★ Brian Reeve
    Great experience, fast and efficient!! | Read Full Review
    5/23/2025 12:00:00 AM | Google
  • ★★★★★ Ken F
    Great place nice staff | Read Full Review
    5/22/2025 12:00:00 AM | Google
  • ★★★★★ Shawn Wilson
    Great experience! Awesome salesman Dylan Barnes. Process was fast and great. | Read Full Review
    5/17/2025 12:00:00 AM | Google
  • ★★★★★ Adam Page
    Fantastic customer service | Read Full Review
    5/17/2025 12:00:00 AM | Google
  • ★★★★★ Mary Mount
    Everyone here has always treated us with the utmost respect via phone and in person. We've purchased two good vehicles from them over the years and used the Service Dept. went above and beyond for us to find and install a part that had been discontinued on our truck and even it actually costed less than the estimate. How often does t | Read Full Review
    5/15/2025 12:00:00 AM | Google
  • ★★★★★ Lonna
    Rebecca in service department went way above and beyond to help with an issue I was having with my Jeep. She’s a great asset to your team. Will definitely recommend your service department. | Read Full Review
    5/14/2025 12:00:00 AM | Google
  • ★★★★★ Jim Wayland
    Had them check on a leak in cab if jeep. 200 bucks for diagnostics and then to yell me it would 2800!! I get home and check myself and find a small hole on seal around door I had not seen spotted before when I checked. Did they even check? Typical stereotype dealer experience. | Read Full Review
    5/8/2025 12:00:00 AM | Google
  • ★★★★★ John Willis
    | Read Full Review
    5/6/2025 12:00:00 AM | Google
  • ★★★★★ Cpacanowski
    Traded my 2021 dodge ram in for a 23 with 700 miles said they just never sold it. We'll within 2 weeks started running bad and had no power took it in and after 4 hrs said it needed updates and quart of transmission fluid!. Why only had 3k miles on it still jerky and running bad so took to another dealership and come to find out tran | Read Full Review
    5/5/2025 12:00:00 AM | DealerRater
  • ★★★★★ Tiffany Norris
    | Read Full Review
    5/1/2025 12:00:00 AM | Google
  • ★★★★★ Miles Launspach
    I was on vacation in the area when my check engine light came on. I called the dealership late on Thursday night. They said if I could be there by 8 AM the next morning that they would make time to look at my vehicle. They were so helpful. The technician diagnosed my Jeep Gladiator's issue. The problem was fixed in less than 2 hours. | Read Full Review
    4/27/2025 12:00:00 AM | Google
  • ★★★★★ Marc W
    Great people to deal with. Would highly recommend | Read Full Review
    4/26/2025 12:00:00 AM | Google
  • ★★★★★ Kathleen Schaefer
    I had a very good, comfortable experience with the Employees at Rocky Top from the Service Advisor Steve Dessoye for my 2015 Chrysler Town and Country issue to Sales Professional Mark Harris on the sale of my 2025 Jeep to the Finance Professional Glenn Alford who I signed all the paperwork for. Excellent! Couldn't ask for a better ex | Read Full Review
    4/26/2025 12:00:00 AM | Google
  • ★★★★★ Becca Perkins
    I ended up at Rocky Top CJD by chance on a Monday afternoon, mostly to mentally check a box as I was looking at large SUVs. I had my mind set on a Tahoe but stumbled upon a listing they had for a Used Wagoneer. I stopped by thinking it would just steer me even more toward the Tahoe, but the experience actually did the exact opposite. | Read Full Review
    4/24/2025 12:00:00 AM | Google
  • ★★★★★ Tannyr Davis
    Had a great experience buying my truck! Dylan and Colton were both super helpful! | Read Full Review
    4/24/2025 12:00:00 AM | Google
  • ★★★★★ Greg Batts
    Very helpful. Outstanding service and parts. | Read Full Review
    4/23/2025 12:00:00 AM | Google
  • ★★★★★ Fiber Wing
    Great interaction. 2017 Cummins tranny needed a relearn. Interacted with Kenny, good experience. Explained my story and that I needed exactly "this" and he did not question it. Bill came in $50 cheaper aswell. Thank you. | Read Full Review
    4/23/2025 12:00:00 AM | Google
  • ★★★★★ Billy Cochran
    | Read Full Review
    4/21/2025 12:00:00 AM | Google
  • ★★★★★ M Hill
    Service was excellent! We called on a Saturday morning while we were vacationing in the area. The check engine light came on. The lady told us to just stop by and pull it in. We were there 10 minutes tops. She knew when the code came up exactly what it was .(steep driveway parking on low fuel). Nothing to worry about and sent us on | Read Full Review
    4/19/2025 12:00:00 AM | Google
  • ★★★★★ Rick Rose
    I was greated in the service bay by a gentleman who's name i think was Colin working as the concierge who accepts the vehicle from customers. What a great spirit and generous nature. For the first time after many visits my driver seat was covered by a protective film. His demeanor was gracious, warm and welcoming. Colin (if that name | Read Full Review
    4/18/2025 12:00:00 AM | Google
  • ★★★★★ Steven Kellerman
    I have to say Gabe is an exceptional salesman! No pressure, no rush took the time to understand my plans for a new Jeep Gladiator. The buying process was smooth. So anyone reading this review know that you will be in good hands having Gabe being your salesman! Top notch dealership! Thanks again for getting me into my Jeep! | Read Full Review
    4/14/2025 12:00:00 AM | Google
  • ★★★★★ Gina Yates
    Rocky Top Chrysler Jeep Dodge Ram was a great experience for my husband and I from minute 1. No harassment in the parking lot (like at most dealers). Friendly sales guys that are truly down to earth going above and beyond to answer questions and give you the easy buying or trading experience you could ask for. We purchased a 2018 Je | Read Full Review
    4/14/2025 12:00:00 AM | Google
  • ★★★★★ MB McClure
    Most laid back trade I’ve ever done. | Read Full Review
    4/12/2025 12:00:00 AM | Google
  • ★★★★★ Franchester Jordan
    | Read Full Review
    4/12/2025 12:00:00 AM | Google
  • ★★★★★ Cody Dixon
    Great experience from start to finish! Gabe was great!!!! | Read Full Review
    4/11/2025 12:00:00 AM | Google
  • ★★★★★ wendy williford
    I has a great buying experience. Salesman was very knowledgeable and everyone there was extremely helpful. I will definitely be a repeat Customer. The salesman’s name was Stewart. | Read Full Review
    4/8/2025 12:00:00 AM | Google
  • ★★★★★ DW G
    I inquired about the availability of a vehicle over the weekend. I received 6 emails from Txxx Nxxx Sales Assistant assuring me that it was, and he made me an appointment Monday. I called Monday morning, and he informed me it was sold. He informed me that the buyer worked with someone Sunday (when they are closed) bought it and picke | Read Full Review
    4/7/2025 12:00:00 AM | Google
  • ★★★★★ christiebott069
    I have a 2007 jeep commander and this service department ripped me off out of nearly $1000 first time I took it to them I told them exactly what needed to be done they told me that wasn't the problem with my jeep and told me I needed a new master cylinder and brake booster which I didn't by the way I needed them to flash a new abs mo | Read Full Review
    4/6/2025 12:00:00 AM | DealerRater
  • ★★★★★ Jess Schueler
    Absolutely can't say enough good things about Steve and the service department. Was practically stranded on vacation with a broken down vehicle, they worked extremely fast with my warranty company and got the vehicle completed the same day to get us home in time. Just an awesome experience in a really bad situation. Thank you! | Read Full Review
    3/26/2025 12:00:00 AM | Google
  • ★★★★★ Jeff Rolen
    Mark was helpful and not pushy at all. | Read Full Review
    3/24/2025 12:00:00 AM | Google
  • ★★★★★ claire moser
    I bought a Jeep from Rocky Top today. I had a service appointment with no preconceived idea to look to purchase. But I looked, again with no intention to buy. The manager on the lot, Ryan, was very generous in answering all my questions. The more questions I asked, the more intrigued I became in the idea of buying. Still, though, I | Read Full Review
    3/21/2025 12:00:00 AM | Google
  • ★★★★★ Mike Cain
    It was great. | Read Full Review
    3/20/2025 12:00:00 AM | Google
  • ★★★★★ Jeff Cody
    Glen and everyone treated me awesome. Would highly recommend them and especially Glen. No pressure and very knowledgeable. Thanks again. | Read Full Review
    3/15/2025 12:00:00 AM | Google
  • ★★★★★ Mike Bolden
    Everything went smooth as possible met me with my asking price on my trade.I was good with they’re asking price, in and out two hours. Mike and Glen were great, need a ride see Mike and Glen | Read Full Review
    3/13/2025 12:00:00 AM | Google
  • ★★★★★ Terrie Amburn
    Mark Harris was excellent sales person. Did not make me feel pressured, many salesman has made me walk away as a woman who felt pressured. From start to finish felt very comfortable with everyone I came into contact with. | Read Full Review
    3/11/2025 12:00:00 AM | Google
  • ★★★★★ david myers
    Super helpful | Read Full Review
    3/5/2025 12:00:00 AM | Google
  • ★★★★★ Loren Sheffler
    | Read Full Review
    3/3/2025 12:00:00 AM | Google
  • ★★★★★ James Starkey
    Went to test drive a used 2020 Grand Cherokee. Hooked up my OBD2 device and it detected so many things wrong with the vehicle. I find it odd they would try to sell a vehicle with so many issues. Glenn, the salesperson made a rude comment towards the end of the visit. I contacted the sales manager Ryan, to inform him of the experience | Read Full Review
    2/24/2025 12:00:00 AM | Google
  • ★★★★★ Jennifer Reynolds
    Excellent service and excellent customer service. Mike was exceptional and very knowledgeable. | Read Full Review
    2/19/2025 12:00:00 AM | Google
  • ★★★★★ Edgar de Alba
    Exelente servicio | Read Full Review
    2/19/2025 12:00:00 AM | Google
  • ★★★★★ Lynn Hornsby
    | Read Full Review
    2/15/2025 12:00:00 AM | Google
  • ★★★★★ Kim Farrow
    | Read Full Review
    2/3/2025 12:00:00 AM | Google
  • ★★★★★ Kathleen Francour
    | Read Full Review
    2/2/2025 12:00:00 AM | Google
  • ★★★★★ Janis Adams
    Colton and Mark were wonderful to deal with. I will continue to purchase my vehicles with this dealership because of them. | Read Full Review
    1/31/2025 12:00:00 AM | Google
  • ★★★★★ Ryan84TA
    Woman in the parts department is incredibly rude and hung up on me when inquiring about some parts. I wouldn't recommend this dealership to my worst enemy. Horrible experience and God awful customer service. If you hate your job that much find a different one. | Read Full Review
    1/31/2025 12:00:00 AM | Google
  • ★★★★★ Bob Targett
    Great experience with Mike and team | Read Full Review
    1/29/2025 12:00:00 AM | Google
  • ★★★★★ Allyson Wonderland
    This is our third time buying from Rocky Top. The sales team is always very helpful and they make the process as painless as possible. We will forever be a Rocky Top Jeep customer | Read Full Review
    1/26/2025 12:00:00 AM | Google
  • ★★★★★ Tiffany Ogle
    I had a wonderful experience with this dealership! The salesman was wonderful and not pushy and the finance manager was very informative and thorough. I will definitely recommend friends to shop here! | Read Full Review
    1/26/2025 12:00:00 AM | Google
  • ★★★★★ Steve Malone
    | Read Full Review
    1/24/2025 12:00:00 AM | Google
  • ★★★★★ William Biddlecom
    On our way to Texas, I had knocked the inside rear view mirror off (it was hanging ) . I went to the service department told them I was traveling to Texas is there anyway they could help me they got me in right away , you couldn’t ask for better service . | Read Full Review
    1/20/2025 12:00:00 AM | Google
  • ★★★★★ William Biddlecom
    On our way to Texas, I had knocked the inside mirror off went to the service department told him I was traveling to Texas is there anyway they could help me they got me in right away you couldn’t ask for better service | Read Full Review
    1/19/2025 12:00:00 AM | Google
  • ★★★★★ Cindy Goodin
    | Read Full Review
    1/18/2025 12:00:00 AM | Google
  • ★★★★★ Deborah Brown
    Mark Harris the salesman was very nice and helpful and Colton the finance person was too. | Read Full Review
    1/18/2025 12:00:00 AM | Google
  • ★★★★★ Cody Ward
    They offered me $6000 dollars lower on my trade then two other ram dealers did towards a new truck. Very rude people and a huge waste of my time. | Read Full Review
    1/18/2025 12:00:00 AM | Google
  • ★★★★★ Justin Humphrey
    | Read Full Review
    1/13/2025 12:00:00 AM | Google
  • ★★★★★ Daniel Boutwell
    I was down visiting the area had issues with my Jeep. They wouldn’t even take the time to look at. It was disappointed in that. | Read Full Review
    1/10/2025 12:00:00 AM | Google
  • ★★★★★ Eric Greer
    The process was extremely smooth…Sam Sweitzer went above and beyond to get me in my Jeep Wrangler…they are highly recommended!!! | Read Full Review
    1/9/2025 12:00:00 AM | Google
  • ★★★★★ Jaan Vendla
    I had the oil changed when I came from Florida, in Sevirville I discovered oil dripping from the bottom. I asked them to look at where it was dripping, I couldn't get it back to Florida. They abruptly said no. Now I'm moving to live in Sevireville, guess what's my next truck ... That's right, any truck except made by Stellantis or C | Read Full Review
    1/8/2025 12:00:00 AM | Google
  • ★★★★★ Craig Scheffler
    Waited 2 hours for a scheduled oil change only to find out they didn’t even start. Their attitudes were poor when I questioned it. North Knoxville Jeep is much better | Read Full Review
    1/6/2025 12:00:00 AM | Google
  • ★★★★★ Casy Ritter
    We had an amazing experience as always, Nick Streeter took care of us. My work truck went down and he got me in a brand new with no issues. Great salesman! I highly recommend anyone buying and vehicle to go see Nick Streeter at Rocky Top Jeep In Kodak tn. You will not be disappointed! I will definitely go to him from here on out. He | Read Full Review
    1/2/2025 12:00:00 AM | Google
  • ★★★★★ Shay L
    Our purchase experience was ok, we did get a better price than at a couple of other dealerships. However, like all experiences with sales people be prepared to recognize and call them out on bs or lies. If it wasn't for good rebates on our purchase, I would've walked out during the signing process due to being blatantly lied to right | Read Full Review
    12/29/2024 12:00:00 AM | Google
  • ★★★★★ Jacque Todd
    The fastest and easiest truck shopping we’ve ever done! Nick Streeter was our salesman and he was so helpful and made sure we got in the truck we wanted. We will back!! | Read Full Review
    12/27/2024 12:00:00 AM | Google
  • ★★★★★ Katie P
    Super polite and friendly. | Read Full Review
    12/26/2024 12:00:00 AM | Google
  • ★★★★★ Candace Bagwell
    Great experience. Salesman, Sam, very polite and not pushy at all. Very helpful in the purchase of the vehicle. Finance manager, Robbie, did not not try to sell us what we didn’t need. Gave us options but not forceful. Very polite and helpful. We would definitely recommend and be back to purchase from this dealership. We purch | Read Full Review
    12/26/2024 12:00:00 AM | Google
  • ★★★★★ Lee Hurst
    I had a heating core blow up under warranty they replaced it. I had the carpet looked at there was cool underneath the carpet. I called Chrysler and Chrysler said it goes back to the dealership that did the work. I've tried to get resolved with their service department he told me he was not going to do anything about it. I've called | Read Full Review
    12/26/2024 12:00:00 AM | Google
  • ★★★★★ Landon Deakins
    | Read Full Review
    12/23/2024 12:00:00 AM | Google
  • ★★★★★ Michael
    | Read Full Review
    12/18/2024 12:00:00 AM | Google
  • ★★★★★ Alex Hernandez
    Recently bought a 2024 Dodge Hornet GT and have a very good experience. My sales person, Nicholas Streeter, was very knowledgeable and had a great personality. He was able to get me a good deal with my low credit and got me the exact car I came in to get. | Read Full Review
    12/17/2024 12:00:00 AM | Google
  • ★★★★★ Shaun Finch
    They wasted my time even scheduling an appointment with them. The Ram Puck system was not factory installed, but was installed by Butler Dodge in Beaufort, SC. They said they can’t do the work and even if they could, it wouldn’t be under warranty. Rocky Top pretty much refers their work to A&L RV right next door. I won’t even have m | Read Full Review
    12/17/2024 12:00:00 AM | Google
  • ★★★★★ J B
    All was good with the salesperson and the dealership but when we got to the finance table I really didn't appreciate robbie drake telling me all the reasons we were gonna hate our new jeep wrangler..."don't take it on a long trip or you'll hate it" "if you don't take it off road and trail ride in it you'll hate it" "don't let it get | Read Full Review
    12/11/2024 12:00:00 AM | Google
  • ★★★★★ Robert Morrow
    Loving the Jeep great service even a full tank of gas great job?? | Read Full Review
    12/3/2024 12:00:00 AM | Google
  • ★★★★★ Joyce Mcwatters
    The staff was super helpfully and nice They went above and beyond to get me in my jeep would definitely recommend them to family and friends. | Read Full Review
    11/30/2024 12:00:00 AM | Google
  • ★★★★★ Kathy Bracewell
    These are some of the nicest people! We never felt pressured and they went above and beyond to make our Jeep purchase fun and very comfortable! The Rocky Top folks are the best! | Read Full Review
    11/17/2024 12:00:00 AM | Google
  • ★★★★★ Rebecca
    Friendly, informative and patient. Very willing to negotiate. The whole experience of purchasing a vehicle was stress-free and overall smooth. | Read Full Review
    11/16/2024 12:00:00 AM | Google
  • ★★★★★ Keith Jones
    My widowed 87 yr old mother had a code come up on her Chrysler town and country van. She scheduled and appointment to get it looked at and they charged her $190 labor without disclosing upfront just to tell her the oil was low and let her know she had an oil cooler leaking oil. Then she called me and I told them just to top oil off | Read Full Review
    11/14/2024 12:00:00 AM | Google
  • ★★★★★ Noel Sorensen
    When we went to Rocky top, & met NICK STREETER the car salesman, we were amazed, as it's a rarity that your find a car salesman as honest, not pushy, listens to the customers needs & wants, that works hard for the customer & not for their personal gain, & refers to another location knowing he would not get the sale! Nick gave us him | Read Full Review
    11/9/2024 12:00:00 AM | Google
  • ★★★★★ ATV Rider
    | Read Full Review
    11/9/2024 12:00:00 AM | Google
  • ★★★★★ Jennie Ooten Realtor
    I can’t say enough good things. This was by far my best experience with a dealership. Across the board these people all made this too easy. Best parts it didn’t waste a full day to buy a car, the price on the website is what I paid no hidden bs. The sales rep Sam and Alex were great! The finance manager was so transparent and wasn’t | Read Full Review
    11/5/2024 12:00:00 AM | Google
  • ★★★★★ Don Valley
    I recently purchased a used vehicle from Rocky Top Jeep, everyone was friendly and great to deal. They were so friendly and accommodating, I feel like I have made a new group of friends. They even put my Florida Gators license plate holder on the vehicle. I will be definitely taking my vehicle there for service also. I highly reco | Read Full Review
    11/3/2024 12:00:00 AM | Google
  • ★★★★★ STACEY PARKER
    Salesman Nick Streeter was amazing even though our purchase was late evening and lasted after closing he treated us well no rush no complaints took time to go over everything about the 2024 Durango RT it was def a pleasant experience and will def be a return customer! | Read Full Review
    11/3/2024 12:00:00 AM | Google
  • ★★★★★ Jovy Nave
    | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ Jamison Cunningham
    Sam was a great salesman. The Rocky Top team was great from start to finish. I would like to thank Rocky Top for a great experience! | Read Full Review
    10/30/2024 12:00:00 AM | Google
  • ★★★★★ Teresa Roark
    We had recently been in an accident, and our vehicle was a total loss. Alek went above and beyond to help us get another vehicle. We are very pleased with the service and love our new Durango. | Read Full Review
    10/29/2024 12:00:00 AM | Google
  • ★★★★★ Sally Cromyak
    We were on vacation from PA when a bear fell through the soft top on our Jeep. We took it to Rocky Top Jeep to see if they could help. Rebecca talked to us and explained what we needed to do. We could not take the Jeep back to where we were staying because of the bears and the damage. They kept the Jeep there and helped with the | Read Full Review
    10/26/2024 12:00:00 AM | Google
  • ★★★★★ John Hargrove
    Mark and Colton were excellent to work with! So thankful to the both of them! | Read Full Review
    10/26/2024 12:00:00 AM | Google
  • ★★★★★ vicki hubert
    I would buy from them again. They made the car buying experience enjoyable. | Read Full Review
    10/26/2024 12:00:00 AM | Google
  • ★★★★★ Derek Burgess
    We are originally from Michigan taking our honeymoon in Gatlinburg, Tennessee. We purchased a vehicle up here in Michigan and while we were down in Tennessee, it decided to stop working. We had no idea what we were gonna do being 700 miles from home until we found Rocky Top. We called a few different places and nobody could help us, | Read Full Review
    10/24/2024 12:00:00 AM | Google
  • ★★★★★ Sherri Christensen
    We were so excited to find a used Jeep with low mileage. Nick was great to work with! We went a little late in the day, but he didn’t mind staying. We look forward to having Rocky Top Chrysler, Jeep, Dodge as our local dealer/service center. | Read Full Review
    10/24/2024 12:00:00 AM | Google
  • ★★★★★ Josh Showalter
    My sales rep Nick was great he was very helpful explaining all the features in the car making the processes easy as possible. I definitely recommend going there. That will definitely be my car dealership from now on. | Read Full Review
    10/24/2024 12:00:00 AM | Google
  • ★★★★★ Jimmy Holder
    We found our 2024 2500 Ram on the website.. went to the store and in a few hours we are happy customers. | Read Full Review
    10/19/2024 12:00:00 AM | Google
  • ★★★★★ Chad Hines
    Great bunch of people. Laid back sales atmosphere. The dealership offers a lifetime warranty for a perk to their customers. | Read Full Review
    10/8/2024 12:00:00 AM | Google
  • ★★★★★ Brittiany Ochsner
    Without a doubt the best car buying experience we’ve ever had! We were vacationing from out of state when we found ourselves in a situation where we had to purchase a new truck for my husband. Everyone was absolutely wonderful at Rocky Top! Morgan, our sales rep, and Robbie the finance guy were WONDERFUL. I told my husband I would dr | Read Full Review
    10/8/2024 12:00:00 AM | Google
  • ★★★★★ Mel Cowart
    Water pump went out during Rod Run and my first call was to this dealer. This dealer is, was backed up for weeks and the water pump wasn't available in the entire state! The pricing was horrendous at $1400 and I would've had to either wait, or hope for a cancelation | Read Full Review
    10/1/2024 12:00:00 AM | Google
  • ★★★★★ Keela Buckner
    | Read Full Review
    9/29/2024 12:00:00 AM | Google
  • ★★★★★ Kitfox 402
    Well, I live in Florida. I have property in Sevierville TN. The jeep dealers down here suck! very pushy, want to buy now types. I found Tim with Rocky Top Jeep. Wow, two weeks on the phone talking about what's on the lot. I Flew up to Knoxville. Went there and found my Blk Bear. Rocky Top Edition Jeep Wrangler Sport. Thank you, Tim!! | Read Full Review
    9/26/2024 12:00:00 AM | Google
  • ★★★★★ Lyn callender
    I have had amazing experiences my last 3 times to the service dept. Becca is my contact person. She is amazing and so knowledgeable! She worked diligently to get what was possible to be covered by the warranty covered! Mike was my mechanic and he corrected each problem my wrangler came in with the FIRST TIME! He was very knowledge | Read Full Review
    9/25/2024 12:00:00 AM | Google
  • ★★★★★ Renee ONeal
    We were supposed to have a 10:30 appointment. Found out it wasn't in their computer. Supposedly, 3 people called out. All this with no warning or consideration to let us know what was going on. We waited 3 hours for nothing! They were going to let us use a rental while they fixed our vehicle, but after thinking about the way we | Read Full Review
    9/25/2024 12:00:00 AM | Google
  • ★★★★★ J. S
    Our sales representative and the finance manager worked together to provide the best possible customer service we could have asked for!!! Thank you so much for your hard work and great attitudes!!! We definitely found our permanent car dealership!!! | Read Full Review
    9/24/2024 12:00:00 AM | Google
  • ★★★★★ Heather poage
    My jeep broke down, Becca cleared the codes then said nothing is wrong with the car, come get it and drive the 800 miles home. Guess what the jeep broke down again before we even made it back to the dealership. BECCA wanted us to drive 800 miles with a jeep that won't stay started. Becca you drive the jeep 800 miles and see if you ma | Read Full Review
    9/24/2024 12:00:00 AM | Google
  • ★★★★★ blue_ridge_on_the_fly
    This is my second purchase under six months. Always a pleasure working with everyone there. Unfortunately Mark was off the day i came in but Morgan was awesome as well. This dealership is highly recommended. Now my wife and I both have Gladiators. | Read Full Review
    9/22/2024 12:00:00 AM | Google
  • ★★★★★ Delbert Willhoite
    My experience was great, from the salemens to the finacnace man. You will not get a fair deal or a good deal If you won't a Great deal come one down tell them Delbert Willhoite sent you.My salemen was Sam Sweitzer. Go see him. | Read Full Review
    9/20/2024 12:00:00 AM | Google
  • ★★★★★ Lisa Slaton
    Great experience working with Rocky Top Jeep. Mark was amazing and so helpful! | Read Full Review
    9/17/2024 12:00:00 AM | Google
  • ★★★★★ Delbert Willhoite
    My experience was great, from the salemens to the finacnace man. If you won't a Great deal come one down tell them Delbert Willhoite sent you | Read Full Review
    9/13/2024 12:00:00 AM | Google
  • ★★★★★ DYAN HOKE
    Mike our sales associate was awsome to work with!!! | Read Full Review
    9/12/2024 12:00:00 AM | Google
  • ★★★★★ Dylan mixon
    The best experience I’ve had with any dealership by far, and a special thank you to Tim Tassell for being a great salesman! He took great care of me from the moment I walked in the door until I left in my new Ram. If you’re looking for a new vehicle you should definitely stop by and give these guys your business. | Read Full Review
    9/9/2024 12:00:00 AM | Google
  • ★★★★★ Chris Nicely
    | Read Full Review
    9/8/2024 12:00:00 AM | Google
  • ★★★★★ Gary Presnell
    If you’re in the market for a new or used vehicle, ya got to go to Rocky Top Chrysler Jeep Dodge Ram. They make the car buying experience very easy. When dealing with Management, they just don’t get better than Ken Edenfield, and Ryan Burgin. These guys are very knowledgeable, friendly and deliver what Rocky Top Chrysler Jeep Dodge R | Read Full Review
    9/7/2024 12:00:00 AM | Google
  • ★★★★★ Warren Meilicke
    | Read Full Review
    9/6/2024 12:00:00 AM | Google
  • ★★★★★ Rodney Smith
    | Read Full Review
    9/3/2024 12:00:00 AM | Google
  • ★★★★★ kathy myers
    Excellent buying experience, Mike Bomar was great, thank you for everything. | Read Full Review
    9/2/2024 12:00:00 AM | Google
  • ★★★★★ Matt Myers
    Mike (salesman)was awesome would highly recommend. Robby (finance guy) was excellent as well. Overall would recommend. | Read Full Review
    9/1/2024 12:00:00 AM | Google
  • ★★★★★ Stephen Keesler
    Good selection of vehicles. | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ Frederick Orcutt
    I called at 11am to see if my vehicle was ready to pick up....It took 45 minutes onn the phone to tell me that it was done....I shouldn't have to call...your team should have called me that morning after my vehicle was done!.... 45 min onn the phone for a yes or no answer is ridiculous..my service was warranty work so I had to go to | Read Full Review
    8/23/2024 12:00:00 AM | Google
  • ★★★★★ Phore
    Tried to call all day to get estimate on a repair and was told we would get a call back.... told them we are only here this week for the jeep invasion.... took 3rd call for someone to say they are full and won't get to it this week.... WHY COULDNT THE OTHER 2 CALLS TELL US THAT INSTEAD OF WAISTING OUR VACTION TIME WAITING FOR OVER 5 | Read Full Review
    8/20/2024 12:00:00 AM | Google
  • ★★★★★ Chris Mitchell
    Seamless experience with the purchase of my new Jeep Grand Cherokee. Thank you Sam and Ken for all of your help. | Read Full Review
    8/19/2024 12:00:00 AM | Google
  • ★★★★★ Caleb Renner
    Couldn’t have asked for a quicker, smoother process. I appreciate the time and effort of the staff to help me get what I was after. Thanks again. | Read Full Review
    8/19/2024 12:00:00 AM | Google
  • ★★★★★ John Rader
    Superb customer service from all departments! | Read Full Review
    8/16/2024 12:00:00 AM | Google
  • ★★★★★ Claud rife
    Go see Mark. He will take care of you the right way. You will not be disappointed with this car dealer compared to others. Highly recommended. | Read Full Review
    8/12/2024 12:00:00 AM | Google
  • ★★★★★ Carolyn Messer
    Tim Tassell was a very nice salesman when me and my husband bought our 2024 Jeep Gladiator. No pressure sales tactics and didn't ignore my questions. Thanks Tim I love my Jeep. | Read Full Review
    8/11/2024 12:00:00 AM | Google
  • ★★★★★ Dennis Malcolm
    Everything was done as quickly as possible. Minimum trips to talk to head person. Car was ready on same day. Salesmen Mike was really good at explaining the different controls and assisting my Wife with pairing her phone. So far we are in love with this vehicle! Still learning controls and how. To drive a larger car | Read Full Review
    8/10/2024 12:00:00 AM | Google
  • ★★★★★ Sonya
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    8/10/2024 12:00:00 AM | Google
  • ★★★★★ Brad Thomas
    | Read Full Review
    8/3/2024 12:00:00 AM | Google
  • ★★★★★ Jessica Adams
    Mark and Robbie were very helpful when I purchased my vehicle. Their experience and dedication to customer satisfaction was visible. I will be returning if I need another vehicle in the future. | Read Full Review
    7/30/2024 12:00:00 AM | Google
  • ★★★★★ Ransom Payne
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    7/29/2024 12:00:00 AM | Google
  • ★★★★★ Bertie Johnson
    Awesome worked hard to get me the best Quotes even when I came in late Amazing they we’re | Read Full Review
    7/28/2024 12:00:00 AM | Google
  • ★★★★★ Nikki Johnson
    They were amazing! We got to town for vacation snd started having major issues with my Jeep. We contacted them shortly before closing on a Friday night. They had us drop it off snd were able to have a tech look at it on Saturday morning. Unfortunately they had to order parts to get it repaired. They got the parts in on Monday and fi | Read Full Review
    7/26/2024 12:00:00 AM | Google
  • ★★★★★ Russell Fudger
    TLDR- Dealership damaged truck and refuses to take responsibility, take pictures before and after so you have proof. While traveling from out of town had a check engine light on my truck with less than 25,000 miles. Called corporate Ram and they had it towed to this dealership on Monday. Truck sat for a few days, corporate Ram told | Read Full Review
    7/17/2024 12:00:00 AM | Google
  • ★★★★★ Allan Jones
    Very good buying experience. I am a VERY DIFFICULT customer and yet they worked with me all day to do everything they could to satisfy my needs. I highly recommend my salesman Tim and Finance guy Robbie. | Read Full Review
    7/11/2024 12:00:00 AM | Google
  • ★★★★★ Victoria Hudson
    They treated us as family. | Read Full Review
    7/8/2024 12:00:00 AM | Google
  • ★★★★★ Judy Bowman
    Very friendly staff and very helpful! I just traded my jeep gladiator in on a Grand Cherokee. Tim Tassell was very helpful with showing me all the gadgets that come on the grand Cherokee summit, and there are a lot ! Ken Edenfield was also very helpful. I love my new vehicle it’s a lot easier for me to get in. I love the gladiator as | Read Full Review
    7/5/2024 12:00:00 AM | Google
  • ★★★★★ CJ B
    I have worked with Becca in the service department multiple times and she has always been ABSOLUTELY AMAZING! She goes above and beyond every time with how she treats everyone that walks through her doors. Her sense of urgency and knowledge for the products and services are unmatched. She is always so helpful and really goes out of h | Read Full Review
    7/4/2024 12:00:00 AM | Google
  • ★★★★★ Rachel Mataya
    This is the 2nd time I’ve brought my daughter’s Jeep Renegade in for an oil change. She, of course, tells me last minute and I’m hoping for an opening as a walk in. This place is really fantastic and I couldn’t be more pleased with her choice of dealership. I own a Wrangler that I purchased in Morristown and will be using this dealer | Read Full Review
    7/2/2024 12:00:00 AM | Google
  • ★★★★★ Colton Seale
    | Read Full Review
    7/1/2024 12:00:00 AM | Google
  • ★★★★★ Stefanie Cook
    Rude and unprofessional. Went today to buy a new jeep and was told to not come back because we asked to see on paper how their math was mathing. I wouldn’t recommend this dealer to anyone. As the salesman said, “don’t like the price, then buy it somewhere else” place and that’s exactly what we will do. | Read Full Review
    6/29/2024 12:00:00 AM | Google
  • ★★★★★ Glen Bailey
    Great dealership to work with. Tim Tassel was a great sales rep to work with. | Read Full Review
    6/25/2024 12:00:00 AM | Google
  • ★★★★★ Dushko Nestorovski
    Proceed went well and completed transaction in an expedited process. | Read Full Review
    6/25/2024 12:00:00 AM | Google
  • ★★★★★ Carolyn Idell
    | Read Full Review
    6/20/2024 12:00:00 AM | Google
  • ★★★★★ Brent Johnson
    I’m in my 50’s and bought a lot of vehicles.First time looking at vehicles at RT. Absolutely enjoyed it..Colton was knowledgeable and easy to deal with.Building is really nice like all the employees. | Read Full Review
    6/19/2024 12:00:00 AM | Google
  • ★★★★★ Bill Harris
    Service department wants their customers to believe that scheduling an appointment means you will get timely service. First two times in a row now, when arriving for an oil change, they report they're behind schedule due to being short staffed. I get it, it happens. The first time, I asked and they agreed that they should call custom | Read Full Review
    6/19/2024 12:00:00 AM | Google
  • ★★★★★ Natalie Sorrells
    My boyfriend and I purchased a 2018 Jeep Renegade from Rocky Top dealership in May when my Honda CRV broke down on us during our vacation in Gatlinburg. In less than 48 hours from the time we purchased the vehicle, the battery died and a bolt on the brake caliper on the back passenger’s side came completely off which punctured the wh | Read Full Review
    6/18/2024 12:00:00 AM | Google
  • ★★★★★ Charles Stechebar
    Took my jeep in this morning for a recall that was scheduled for 10am an called at 4 to be told that is hasn't even been started on I'm not very happy an would like to know why it was put on a schedule to be done an not even been started | Read Full Review
    6/17/2024 12:00:00 AM | Google
  • ★★★★★ Nathan Ogle
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    6/14/2024 12:00:00 AM | Google
  • ★★★★★ T. McCarter
    Engine light came on while traveling from Gatlinburg to Indiana. Service manager was amazing! If y’all need a great Ram dealer this is the place to go! | Read Full Review
    6/13/2024 12:00:00 AM | Google
  • ★★★★★ Sandra Whitman
    Went into Rocky Top to have battery replaced and drove out with new car! Mark Harris is AMAZING! Top notch salesman and He knows his stuff! Robbie was very thorough explaining the finance process too. Highly recommend!!! | Read Full Review
    6/12/2024 12:00:00 AM | Google
  • ★★★★★ Rick N.
    The service at Rocky Top Jeep was excellent. The salesperson was not pushy like at most dealerships which made it a great experience for us. | Read Full Review
    6/3/2024 12:00:00 AM | Google
  • ★★★★★ Bobby Ruff
    Robbie Drake and Mark Harris were very helpful and professional to my daughter and myself. It was her first experience dealing with a dealership and buying a car. Thank you both for making it so easy. | Read Full Review
    6/1/2024 12:00:00 AM | Google
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