Viva Dodge Chrysler Jeep

★★★★★ Pbryant44

Will not return phone calls. Will not pay trade ins off but will sell them. Is a horrible dealership to deal with. | Read Full Review

11/19/2025 12:00:00 AM | DealerRater

★★★★★ Peter Bryant

Will not return phone calls. Will not pay trade in off and it has been over 40 days but will sell it. Is a horrible dealership to deal with | Read Full Review

11/18/2025 12:00:00 AM | Google

★★★★★ The Little Garage Studio

Just got my 2026 Chrysler on Saturday. Brand new! Thanks to Luis for all the help and patience getting Veterans rebates. | Read Full Review

11/12/2025 12:00:00 AM | Google

★★★★★ M R

I took my pickup truck ram 2025 for service. Everything was fine. When I left, the check engine light came on | Read Full Review

11/7/2025 12:00:00 AM | Google

★★★★★ William Paine

DO NOT GET YOUR RAM SERVICED HERE!! Got my tires rotated..they didn’t even bother to put air in the tires even though the low pressure light was on. I genuinely don’t think they even rotated them because all of my tires were reading the same psi’s in the same spot. Had a check engine light come on the day after I got the service whi | Read Full Review

11/7/2025 12:00:00 AM | Google

★★★★★ terry vannoy

Terrible Experience — Incompetent Diagnosis and Zero Accountability My sister in-law took her 2017 Jeep Compass to this dealership because it wouldn’t start. After their diagnostic test, She was told the issue was the battery and the internal auxiliary battery. They charged me $700 for the replacement. I brought my vehicle home and | Read Full Review

11/5/2025 12:00:00 AM | Google

★★★★★ Nikko Owens

By far the worst experience i have ever had buying/trading a vehicle. Very unorganized, they lied to me many times. Accused me of being incorrect and took more than 30 days to pay off my trade in vehicle. I would get 3 different answers from 3 different people. Nobody was able to give me clear definite answers, steady gave me the run | Read Full Review

11/2/2025 12:00:00 AM | Google

★★★★★ Michael T Martin

Just purchased a Ram 1500 the management and sales staff were very help and professional. Looking forward in seeing how my experience with be in the coming years with service. I would recommend taking a look with them if you are interested in buying a truck. | Read Full Review

10/16/2025 12:00:00 AM | Google

★★★★★ Tina Acosta

Bought a used car back in May 2025 finance person was Chris Delgadillo and sales person was Janelle. I do not recommend anyone to shop here! These people are shady and will not answer my calls or emails! Chris convinced me to buy 2 extra insurance, one for oil changes and the other one for bumper to bumper protection up to 110 thou | Read Full Review

10/16/2025 12:00:00 AM | Google

★★★★★ Amanda Head

I always experience great service at Viva Jeep Service Center! Jacob Flores, my service advisor, was very helpful and provided me with any information I needed. I very much appreciated all his help! | Read Full Review

10/11/2025 12:00:00 AM | Google

★★★★★ Montse Hernandez

I had a terrible experience at this Dodge Chrysler Jeep Ram dealership. I went in to look at cars and left a $1,000 down payment to hold the one I was interested in. They told me it was fully refundable if I decided not to go through with the purchase. Unfortunately, I wasn’t able to find a co-signer, so I couldn’t get the car. I as | Read Full Review

10/8/2025 12:00:00 AM | Google

★★★★★ Valerie Velasco

Great customer service from Victoria!! Definitely recommend this place because of her! | Read Full Review

10/1/2025 12:00:00 AM | Google

★★★★★ Oscar Bustos

I went for oil service and tire rotation they didnt did my tire rotation. Only had a month and the electric issues on my front passenger side head light wast working and signal light neighter. If u want the service takes days and they dont have rental cars to lent you. Finance and service department tell you different thinks on the p | Read Full Review

10/1/2025 12:00:00 AM | Google

★★★★★ Maria Lisa Morehead

My mom took her car in for a known problem (the shifter). Two weeks passed and their excuse was a diagnostic needed to be run. That's where I stepped in as her daughter, I called to let them know again (since I told them that when she took it in) that it was the shifter another week passed and no car they hadn't even looked at it. | Read Full Review

9/26/2025 12:00:00 AM | Google

★★★★★ Gaby

We bought a used car from this dealership a little over a month ago. Within days, the car had issues starting, and now, just weeks later, we were told the brakes are completely warped and need a $2,000 repair. Brakes are a basic safety feature and should never fail this soon after a sale. When I brought this up to the sales manager, | Read Full Review

9/26/2025 12:00:00 AM | Google

★★★★★ Justin Morales

Long wait for assistance, no personal available | Read Full Review

9/18/2025 12:00:00 AM | Google

★★★★★ Diego Mueller

Worst service ever. Dropped off my vehicle for a service and after the first call they said they would keep in the loop because it was going to be something easy but after that didn't hear anything. The next day I keep calling and gave them all the information they needed and even then nothing was done. Then everyday after I had to c | Read Full Review

9/18/2025 12:00:00 AM | Google

★★★★★ Gloria Munoz

Came in to have my tire checked out they were able to take care of me promptly. Satisfied with service Mr. Sosa and his team were great | Read Full Review

9/13/2025 12:00:00 AM | Google

★★★★★ francisco manzo

Excelente servicio el joven Mario es buen servidor informando que es la mejor opción para el vehículo en ram 1500 | Read Full Review

9/10/2025 12:00:00 AM | Google

★★★★★ Cody Waltman

Would not recommend using this dealership. Wife got a new truck from this dealership, traded in her old truck. This dealership did not pay off her old truck in time. Now it’s looking like we have to make the payment on the old truck and the new truck this month. I get that things happen but she tried to make contact with them for ove | Read Full Review

9/10/2025 12:00:00 AM | Google

★★★★★ isaac8973

Bad service | Read Full Review

9/7/2025 12:00:00 AM | Google

★★★★★ D Jones

Had the best service experience ever! INCREDIBLE!!! We came in for service and Victoria M. Was our certified service Technician she took optimal care of us. Everyone was friendly and kind thoughtful and every thing was clean. If you want luxury tier service where the rule is excellence go see Victoria at Via Dodge Thank you team!!! | Read Full Review

9/6/2025 12:00:00 AM | Google

★★★★★ Jorge Corral

BY FAR THE MOST CROOKED PLACE IVE EVER DONE BUSINESS WITH TOOK A VEHICLE IN FOR A DIAGNOSTIC WHEN THE "SERVICE ADVISOR" VICTORIA CALLED BACK FIRST SHE GAVE ME THE WRONG PRICE FOR A VALVE BODY FOR MY GRAND CHEROKEE AFFIRMING THAT WAS GOING TO FIX THE ISSUE, SHE HAD INITIALLY QUOTED ME 169.00DLLS WHICH I THOUGHT THAT WAS TOO CHEAP BUT | Read Full Review

9/6/2025 12:00:00 AM | Google

★★★★★ Mark and Selena Chino

Without question, this was THE worst car buying experience we've ever had..and we've bought lots of cars, both in state & out. Without reliving the experience in this review, suffice it to say we will not be doing business with Viva CJDR again. | Read Full Review

8/30/2025 12:00:00 AM | Google

★★★★★ yulay arellano

It was really good. Priscilla help us a lot and did everything fast and really good. Thank you so much | Read Full Review

8/29/2025 12:00:00 AM | Google

★★★★★ Gerardo Rosas, LPC-S

Bad costumer service in the service department. They have unclear directions and wait times with no communication to the client. I had to go in person to get answers. | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Rebecca Ramirez

Worst experience and worst dealership ever please save yourself the hassle and go somewhere else. Because of their stupid mistake my bank never received the title and my car payment has now increased dramatically to say the least. I've gone back and forth for the past 5 months and it's always the same excuse. I never got my jeep deta | Read Full Review

8/26/2025 12:00:00 AM | Google

★★★★★ Carlos Bueno

????the service advisor they have me back n forward they say they will call me but they fail to call back, i wouldn’t recommend this dealership they dont honor the warranties at all they like to make excuses i had an extended warranty n i told them to work on my fuel pump because i had a concern but they didn’t bother this dealership s | Read Full Review

8/24/2025 12:00:00 AM | Google

★★★★★ Adam Starke

I just purchased my second Ram truck at Viva East El Paso. Samantha Ramirez was an excellent salesperson. She was patient, up front, and allowed me to ask questions and negotiate in a reasonable fashion. She ensured that the KBB promotion was honored and that other clearance rebates were honored. It is not an easy process to purchase | Read Full Review

8/23/2025 12:00:00 AM | Google

★★★★★ Daniel Hill

Mario in service needs a raise. I’ve never been treated better. Knowledge of a small problem saved me 5 days waiting for my car at the dealer. He fixed it right there! Management material | Read Full Review

8/19/2025 12:00:00 AM | Google

★★★★★ Michael Miller

Do not purchase a vehicle from this place , they sell you brand new car that turns out to be lemons , not just one but two separate vehicles and their service guys are incompetent as hell. I had to return their tools they left behind after they tried returning my vehicle in worse condition then I brought in as. | Read Full Review

8/18/2025 12:00:00 AM | Google

★★★★★ Yezmine “Kai” Frias

Gabriel Martinez helped us a lot and we are so grateful for his help. | Read Full Review

8/15/2025 12:00:00 AM | Google

★★★★★ Nancy Casas

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8/15/2025 12:00:00 AM | Google

★★★★★ Alex Valles

Worked with Israel who was able to negotiate a deal same day. Have been a returning customer for years now, including for servicing, all my mopar vehicles have been serviced in center as well. | Read Full Review

8/10/2025 12:00:00 AM | Google

★★★★★ TommyT

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8/10/2025 12:00:00 AM | Google

★★★★★ Pedro Aguilar

Israel thanks for helping me on a great deal man 100% will come back for sure for more business | Read Full Review

8/10/2025 12:00:00 AM | Google

★★★★★ Daniel Rodriguez

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8/8/2025 12:00:00 AM | Google

★★★★★ Patricia Alvarez

Buen trato y muy buen descuento ,a y aguita para el calor. Priscilla es muy buena trabajadora | Read Full Review

8/8/2025 12:00:00 AM | Google

★★★★★ Marisol Cuellar

Just got my Jeep Sport S! I’m so happy and grateful with the Viva team! They always answered all my questions and they were interested in my purchase as much as I was!! They helped me to accomplish my dream car! Thanks Viva TEAM!! | Read Full Review

8/6/2025 12:00:00 AM | Google

★★★★★ Susana Silva

Great customer service from George! | Read Full Review

8/6/2025 12:00:00 AM | Google

★★★★★ Chris Sean Jordan

Great and friendly service, will definitely send people here and to ask for Samantha | Read Full Review

8/6/2025 12:00:00 AM | Google

★★★★★ Angie Montalvo

Took in my jeep compass recently to have an unusual issue of multiple warning sensors going off and then disappearing. They told me approximately 3-5 days before a tech could see my jeep. After a week passed I called to inquire the status of my jeep and apparently the car was giving them trouble and had to pass it along to other tech | Read Full Review

8/4/2025 12:00:00 AM | Google

★★★★★ Gerasimo Luna

Very friendly staff. Everyone there was welcoming specially Isaac who took care of all my questions and hooked me up with a great deal on a 2025 Ram 1500. | Read Full Review

7/28/2025 12:00:00 AM | Google

★★★★★ ARIEL GUTIERREZ PARIENTE

Una atención muy profesional cordial y de preguntas me respondió mejor que me lo que pensaba muchas gracias por su esfuerzo y sentirme en casa como siempre thks thks thks muchas gracias Priscila ?????? | Read Full Review

7/18/2025 12:00:00 AM | Google

★★★★★ Luis Gomez

Es uno peores diler de servicios de carros | Read Full Review

7/18/2025 12:00:00 AM | Google

★★★★★ Israel Martinez

Don’t even think about leaving your car here for work/ maintenance better off taking to your own mechanic who actually works on there cars with real expertise instead of just lacking and not getting things done when they needed to be done never again. | Read Full Review

7/16/2025 12:00:00 AM | Google

★★★★★ Tyler Benting

Service lies about availability to get you in then tells you there are HOURS to wait after your appointment time,even when you call ahead. Avoid this place. | Read Full Review

7/14/2025 12:00:00 AM | Google

★★★★★ Raul Sarmiento

Victoria was my rep that helped me out I just wanted to give a shout out on her behalf for taking the time out of her day to help me with a part that I was looking for she was super professional and did her best to help me out. Thank you Victoria ! | Read Full Review

7/12/2025 12:00:00 AM | Google

★★★★★ JORGE AVILA

Took 2 months to replace sunroof....never recieved a call...always had to be inquiring on my own. When I finally got it back ,sunroof shade was filthy with grease stains from mechanic. Horrible experience. Will never go back for service on my truck. | Read Full Review

7/10/2025 12:00:00 AM | Google

★★★★★ Eric Adame

If I could give them zero stars I would! Went in for a abs software recall and was told that it would take 5-6 days to do it. Nonsense. Every time I go there , it's always excuse after excuse. Never want to do the work. I always end up at dick poe doge on airways. They are always great !! | Read Full Review

7/2/2025 12:00:00 AM | Google

★★★★★ Claudia Uriostegui

Went in for an engine oil change but they didn’t even reset it once they were done. Trash was left in my car. They did a job I didn’t ask for so imagine my surprise when I have to pay $800 for a job I was planning on doing. Good thing I denied the spark plug changes bc that would’ve been $600. Never coming back. UPDATE: I picked up | Read Full Review

7/1/2025 12:00:00 AM | Google

★★★★★ Chuck Gonzalez

Great people nice atmosphere and helped with all even an uber | Read Full Review

6/30/2025 12:00:00 AM | Google

★★★★★ Jesse Sanchez

I worked with Gabriel Martinez to get me into my brand new ram 2500 and it was a great experience I always have a fast and easy process when working with Gabriel | Read Full Review

6/29/2025 12:00:00 AM | Google

★★★★★ Erica Hernandez

Stephanie went over and beyond helping my daughter find a vehicle. I would recommend them, this is my 3rd time going back. Thank you Andrew and Stephanie ?? | Read Full Review

6/28/2025 12:00:00 AM | Google

★★★★★ Norberto Gerardo

Everything went smooth and nice. The person helping me was patient and respectful. | Read Full Review

6/28/2025 12:00:00 AM | Google

★★★★★ Espie Cha

Took a while, but was expected no problem. Ms. Victoria was very professional and friendly. Very comfortable with her, enjoyed my visit. | Read Full Review

6/28/2025 12:00:00 AM | Google

★★★★★ Mario Chow

The associate was very good but the time to close the deal took more than 4 hours !! | Read Full Review

6/28/2025 12:00:00 AM | Google

★★★★★ Orlando Ortiz

Luis Hernandez was really helpful and knowledgeable about the vehicle that I wanted,he help us getting this hard deal. If you need someone to help you out,I highly recommend him and the managers there were very good and to be honest this is the first time I ever talked to one. Really good dealership. | Read Full Review

6/26/2025 12:00:00 AM | Google

★★★★★ Daniel Chavira

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6/26/2025 12:00:00 AM | Google

★★★★★ Olivia Santana

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6/25/2025 12:00:00 AM | Google

★★★★★ Estefania Camp

The salesperson was really understanding and had lots of patience with us. She tried her best to get us into the perfect car based on our budget. We wouldn’t be in the car we are in today, if it wasn’t for her. ?? | Read Full Review

6/25/2025 12:00:00 AM | Google

★★★★★ Tony Torres

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6/25/2025 12:00:00 AM | Google

★★★★★ Val Lake

We had an amazing experience working with Gabe! From the very beginning, he was helpful, patient, and knowledgeable. He took the time to answer all of our questions and explain every step of the process! If you're looking for someone trustworthy and professional to help you buy a car, I highly recommend working with Gabe! | Read Full Review

6/25/2025 12:00:00 AM | Google

★★★★★ Suky Balderrama

Took in my car for routine service. My new advisor was friendly and professional. | Read Full Review

6/25/2025 12:00:00 AM | Google

★★★★★ KINGVIPER

I went and bought my first car ,the young lady that worked there was so kind and had the best customer service ever I think her name was Mercedes but yea all around great experience and great car thank you!! | Read Full Review