About Dallas Chrysler Dodge Jeep Ram
Dallas Chrysler Dodge Jeep Ram is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.Dealer Conveniences
- Shuttle Service Available
- Spanish Speaking
- Free WiFi
- We Have Early Bird Hours
- We Offer Mopar Accessories
- We Offer Mopar Performance Parts
- We Do State Inspections
- Ask About Service Contracts
- Certified Technicians
- Free Estimates
Call (214) 646-3507 today to schedule your next appointment.
Our technicians at Dallas Chrysler Dodge Jeep Ram are ready to help you!
Dallas Chrysler Dodge Jeep Ram is a BusinessLink Dealer!
Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.
Membership is free, with no dues or fees, and benefits include:- Next Available Bay Service: Members are always first in line for maintenance and repair work
- Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
- Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
- Extended Service Hours: Longer hours mean your vehicle will be ready faster.
Call Dallas Chrysler Dodge Jeep Ram today at (214) 646-3507 to learn more
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★★★★★ bragle69Great place to buy a new vehicle. Huge inventory to choose from, and heat people to buy from. | Read Full Review5/29/2025 12:00:00 AM | DealerRater
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★★★★★ lesliethunderhawkI took my Dakota truck to have wheels alignment and although it wasn't complete I took it back and the main technician aligned at no extra charge. I would definitely take it back for maintenance again. | Read Full Review5/29/2025 12:00:00 AM | DealerRater
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★★★★★ Phoenyx RisingGot the job done eventually. The two hour long wait was mostly used up by the guy changing my radio channels, blasting the AC and screwing my seat settings, instead of the oil change I asked for... | Read Full Review5/26/2025 12:00:00 AM | Google
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★★★★★ Caty KimbroughHelped us get our new family car and was willing to work with us that fit our budget! Kevin, the GM, and the financial supervisors tools great care of us! | Read Full Review5/24/2025 12:00:00 AM | Google
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★★★★★ DavidCarrollBoth the salesman “Q” and Cesar who prepped the truck did an outstanding job. Highly recommend this dealership. | Read Full Review5/23/2025 12:00:00 AM | DealerRater
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★★★★★ Saleem ZazayI was interested in buying a 2021 Audi A7 and started with what seemed like a positive experience. But after reviewing the Carfax, I saw a previous customer had already taken the car for an outside inspection. When I asked the dealership about it, they refused to share any details. So I contacted the mechanic shop directly and was to | Read Full Review5/23/2025 12:00:00 AM | Google
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★★★★★ Blue Ribbon Kennels LLCJohnny with Dallas Dodge was amazing and gave the best customer service! | Read Full Review5/22/2025 12:00:00 AM | Google
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★★★★★ JohnIt was easy working with dealership. Nice and knowledgeable folks and Jesus communicated well throughout my visit. | Read Full Review5/22/2025 12:00:00 AM | DealerRater
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★★★★★ michael1234567895On 5/17/2025, I took my brand new 2025 Ram 1500 with 877 miles for an oil change at this location. First, a service advisor named Taylor was very knowledgeable and willing to help and welcome me for the first time here at this location. When it was time to pay for the service, I approached the cashier's counter. These two young ladie | Read Full Review5/22/2025 12:00:00 AM | DealerRater
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★★★★★ Bryan CrowMy service advisor was too notch! Very personable and friendly from the beginning and throughout the process!! 5 stars!! | Read Full Review5/21/2025 12:00:00 AM | Google
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★★★★★ Kevric BrownUpdate 5-17-25. Had a coupon for an oil change special and request to come back. Figured I would give them another chance. Happy to say that the service I received this past weekend was on par with the level of service I received from 2014-2019. Fast service and great customer service. Had oil change and state inspection done and als | Read Full Review5/21/2025 12:00:00 AM | Google
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★★★★★ C4ll1nfoS-T-F-UService was slow, disorganized and way overpriced. I have visited twice and had same experience. There won’t be a third time. They try to rip your head off in service and the sales guy was clueless when I was trying to buy a new Laramie. Just stay away from this xxxx hole. I wish I could give Zero stars. | Read Full Review5/21/2025 12:00:00 AM | DealerRater
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★★★★★ Andrew MarienIt was a fast alignment. They promised an hour and half. And it took an hour and half. The base price was cheap compared to other dealerships. | Read Full Review5/20/2025 12:00:00 AM | Google
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★★★★★ Michael FloristBad service at the cashier counter and I have to vacuum sand out of my truck from the mechanic who service my truck. | Read Full Review5/20/2025 12:00:00 AM | DealerRater
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★★★★★ Stephanie ClayNice people, clean place with plenty of seating area and a nice coffee machine | Read Full Review5/19/2025 12:00:00 AM | Google
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★★★★★ JC BenavidesJust want to say Dallas Dodge has excellent service my rating for this facility is always a 10, for the last 9 years. Vilma is always helpful and knowledgeable, thank you Vilma. But I do want to say thank you to Shannon, I had to bring my truck back to the shop and like always Shannon was very helpful, she is knowledgeable, caring, | Read Full Review5/19/2025 12:00:00 AM | Google
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★★★★★ Laurynn McNeelyWe have nothing but great things to say about this dealership! They did everything they could to get us what we needed to get into the car we wanted. I 10/10 recommend Kevin in sales + Chad in finance! | Read Full Review5/19/2025 12:00:00 AM | Google
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★★★★★ Alexkim1343It’s okay I take all my cars here and they have treated me well | Read Full Review5/18/2025 12:00:00 AM | DealerRater
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★★★★★ Leelee.so.blessedI purchased my vehicle in October, before I received my plates I had been up there more times than I would like to say due to my car stalling when I stopped at a light or stop sign I was told is was battery complications and I needed TWO new batteries and the issue still happening. Had to take it back again a few weeks ago because th | Read Full Review5/18/2025 12:00:00 AM | DealerRater
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★★★★★ stacylpayne11Dallas Dodge Jeep Ram has been wonderful to do business with. My first purchase was pre-owned in 2022. I purchased a 2025 Ram for my birthday in December. I am so satisfied with the customer service throughout the entire dealership. They never disappoint. | Read Full Review5/17/2025 12:00:00 AM | DealerRater
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★★★★★ Lace1076The main reason that I decided to return to Dallas Dodge Jeep Chrysler was the true customer service. The staff is always helpful and they take the extra steps to keep in contact with you even after the purchase of your vehicle. Thanks Again!!!! | Read Full Review5/16/2025 12:00:00 AM | DealerRater
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★★★★★ Tristian LopezWorked with Charles and he wasn’t to pushy about getting me into just any vehicle but wanted to make sure I got into THE vehicle I wanted whether it was with Huffines or not. I’m glad I got my truck through Huffines and through Charles Mullen because they made the buying experience easy and truly did treat you like family. | Read Full Review5/15/2025 12:00:00 AM | Google
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★★★★★ Angel DelacruzGOOD SERVICE Friendly people. | Read Full Review5/14/2025 12:00:00 AM | Google
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★★★★★ Lauren MatlockBetter than the Rockwall location. Taylor and Johnny were great! | Read Full Review5/14/2025 12:00:00 AM | Google
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★★★★★ Cris AnneThat was the longest wait over 3 hours just to do an alignment. I will never take my vehicle here to be serviced again. Not only did it take three and a half hours just for an alignment. They didn't even fix the other issues that we had discussed possibly be fixed. So I waited three and a half hours just for an alignment it's not wor | Read Full Review5/14/2025 12:00:00 AM | Google
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★★★★★ vincent granetThis is the only dealership I have been where they don’t wash your car during service. Especially a car that I bought new from them. The staff of the service area is polite and useful, except the “cashiers” that didn’t give me the right paperwork and never say please or thank you. Service was done fairly quickly. | Read Full Review5/13/2025 12:00:00 AM | DealerRater
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★★★★★ Axil1959It may take some extra time but they do great work and are very friendly | Read Full Review5/12/2025 12:00:00 AM | DealerRater
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★★★★★ carlos surveygreat customer service by johnny for my dodge charger that i brought in to do an oil change !! | Read Full Review5/12/2025 12:00:00 AM | DealerRater
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★★★★★ Paca60The people who deal with customers are awesome. The inventory sucks but the customer service makes it well. You can’t blame who does almost anything to help you even when you buy a new vehicle that has to go to the shop 3 times within the first month due to sensors failure and luck of inventory to fix it. But then you have Shannon an | Read Full Review5/11/2025 12:00:00 AM | DealerRater
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★★★★★ lourdesleon1230.llAssociate Johnny Chappa Was very helpful and fast service he guided me through the entire process. | Read Full Review5/11/2025 12:00:00 AM | DealerRater
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★★★★★ Heather CuniganShannon was awesome during my service appointment today for my dodge charger. She was the first person I had that actually responded to my texts during my appointment. I was very pleased with the service that I got today. I love that they make you confirm pricing before they work on your vehicle. | Read Full Review5/10/2025 12:00:00 AM | Google
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★★★★★ Alexis Davis-OrdonezShannon always takes good care of me! Glad to have her back! | Read Full Review5/10/2025 12:00:00 AM | Google
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★★★★★ KareemsiddiqueGreat service will visit again. Angue, Jesus Is the best service advices kept me updated | Read Full Review5/9/2025 12:00:00 AM | DealerRater
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★★★★★ salgadoeli123Dos meses con mi carro y me lo entregaron en varias ocasiones y aún no queda bien. | Read Full Review5/8/2025 12:00:00 AM | DealerRater
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★★★★★ kimwestrcIt took longer than I anticipated however the repairs were more extensive than originally anticipated. With that in mind , I am satisfied with the overall service. | Read Full Review5/7/2025 12:00:00 AM | DealerRater
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★★★★★ DesideareeI have found Dallas Dodge Jeep Ram to be the best Jeep dealership for both technical and customer service. I loved to the Dallas metro 1.) yrs ago and tried two other dealerships. While this location is not the closest to me, it’s worth the drive. They are courteous, efficient and knowledgable. If you have to wait, there is a clean a | Read Full Review5/6/2025 12:00:00 AM | DealerRater
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★★★★★ MadisonawashI took in my 2018 Wrangler that is having intermittent power steering failure. The dealership kept it for four days and then gave it back to me with no work done on it and said they couldn’t replicate the problem. I asked what I should do I both my local mechanic and the dealership has no idea what to do about it and the dealership p | Read Full Review5/6/2025 12:00:00 AM | DealerRater
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★★★★★ vlopez_19Quick and to the point. They recommwnd services needes, but never pushy to upsell all the additional services (especially at 8am when no one wants to hear abd tbings about their car so early). | Read Full Review5/3/2025 12:00:00 AM | DealerRater
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★★★★★ ANDREASLOAN35Clean, fast efficient and great experience. Thanks Jesus cause he is nice and fast too. | Read Full Review5/3/2025 12:00:00 AM | DealerRater
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★★★★★ rmaltez214Two hours for an oil change that’s too long and it’s ridiculous it’s a lot of waiting. | Read Full Review5/3/2025 12:00:00 AM | DealerRater
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★★★★★ Christian GonzalezDennis is great adviser keeping me in the loop of my vehicle and answer my questions | Read Full Review5/2/2025 12:00:00 AM | Google
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★★★★★ yoseph TesfayeExperience was fantastic Diana was amazing at helping me get through the application process all the way to me driving away in my new vehicle without pressure, I suggest anyone to contact Diana for there. next purchase thank you Diana .Dallas Dodge Chrysler Jeep Ram | Read Full Review5/2/2025 12:00:00 AM | Google
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★★★★★ Alaaeddin DwikatBought a Wrangler, Amado and Fahad were awesome, prepared all the paperwork before we even got there, took us about an hour to get out of the dealership. Professional people. Would recommend strongly | Read Full Review5/1/2025 12:00:00 AM | Google
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★★★★★ inezisaAlways take my vehicles to Dallas Dodge great service every time, The guys are always very helpful. | Read Full Review4/30/2025 12:00:00 AM | DealerRater
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★★★★★ albinoguillenEveryone was great the process was fast and easy from the sales man Enrique to the financial person Armando | Read Full Review4/30/2025 12:00:00 AM | DealerRater
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★★★★★ johnnyzsmithThe manager and the sales person was great . I was impressed with all of them . | Read Full Review4/29/2025 12:00:00 AM | DealerRater
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★★★★★ Jakob McDowraMy service advisor Craig was top notch! I brought my truck in for an obvious problem related to the crankshaft and had an idea of some additional issues, but no clue what to do. Craig and the technician were able to identify all 3 problems and save me some money by getting it all taken care of with one visit. Time is money and the | Read Full Review4/28/2025 12:00:00 AM | Google
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★★★★★ Andrew BermanOverall experience was poor. Not too happy with the level of service or professionalism | Read Full Review4/28/2025 12:00:00 AM | Google
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★★★★★ Carlos QuinonesAvoid Dallas Dodge. The worst service department in the world. I took my car in on a Monday to have them fix a sliding door that kept opening by itself and even though my agent told me that he would keep me informed and even gave me his cell phone number, he never did. Friday after calling and leaving countless messages, I finally | Read Full Review4/27/2025 12:00:00 AM | Google
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★★★★★ Charity CartwrightHad a 7:15am appointment arrived at 7:10am and didn’t receive my keys until 9:45. Quite long time for an oil change with a pre booked appointment. Other than that everything else was good. | Read Full Review4/27/2025 12:00:00 AM | Google
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★★★★★ nicolereschke22Jamaal made this process quick and painless. he was very attentive, explained everything in detail and wasn’t the typical pushy salesperson! Chad in the finance department was also a pleasure to work with! I have 2 family members in the market for a new Jeep and I will recommend Dallas Dodge for sure! | Read Full Review4/25/2025 12:00:00 AM | DealerRater
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★★★★★ terehurtado22Pésimo servicio nunca resuelvan nada los mecánicos fatales el vendedor no me quiso ayudar a resolver el problema simplemente me dio un número que llamara el cual nunca me contestaron | Read Full Review4/24/2025 12:00:00 AM | DealerRater
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★★★★★ RT-JThe whole experience was great - beginning to end! They were not pushy, showed me exactly what I’d be paying, and got me set up and connected to my new Jeep in no time! | Read Full Review4/23/2025 12:00:00 AM | DealerRater
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★★★★★ Nancy HernandezGood customer service and service was done in a timely manner. Thank you!! | Read Full Review4/23/2025 12:00:00 AM | Google
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★★★★★ mattheu de la TorreUpdate: John did reach out and ultimately overnighted the missing parts. Overall the parts department could benefit from much better inventory management. It was extremely difficult to get in contact with someone, I spent multiple hours on hold and had multiple people at the dealership either pass the buck to someone else or put me o | Read Full Review4/21/2025 12:00:00 AM | Google
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★★★★★ Mike DenmarkPulled into dealership with a check engine light on, past issue with truck emmisions system, dpf system replacement twice.,def system, not going into regen,etc I have been to 3-4 different dealerships in the last 6 months with a truck with 75000 miles.... and this dealership charged me 200 bucks for a diagnostic even though I have ha | Read Full Review4/20/2025 12:00:00 AM | Google
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★★★★★ christopher prunedaWork needed was done quickly with no hard upsell like most places. Will be back | Read Full Review4/19/2025 12:00:00 AM | Google
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★★★★★ Ricardo.salas64 SalasFrancisco Trevino, Has been taking care of my truck since the past two years and Let me tell you ever since I have been getting my service done here at this location and Francisco taking care of my truck I Love the customer service that he brings to the business he is the reason I always return because he meets my expectations very p | Read Full Review4/19/2025 12:00:00 AM | Google
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★★★★★ heather eddlemanMiracle, Kevin, Cesar and Armando helped me my sister and my mom all get in new cars in just a few hours, they were amazing to work with and so accommodating. | Read Full Review4/19/2025 12:00:00 AM | Google
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★★★★★ prairie eddlemanKevin, Cesar, Armando and Miracle are amazing!!! Highly recommend, they got me my sister and my mom into new cars so quickly. | Read Full Review4/19/2025 12:00:00 AM | Google
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★★★★★ Gaby bntLe cambiaron el aceite a mi camioneta y lo dejaron mal puesto tuve que cambiar de agencia deberían de hacer bien su trabajo | Read Full Review4/17/2025 12:00:00 AM | Google
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★★★★★ BrandonDennis from service department helped me out. I was in and out quickly. He’s been taking care of my vehicle since it was purchased. | Read Full Review4/16/2025 12:00:00 AM | DealerRater
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★★★★★ Irma “Focus on Selling Homes” pfefferWell my car definitely drives better, rather expensive to fix but, got to have a car.Jesus was very caring. The mechanics took two days longer than it should have taken. Since I had to rent a car longer; I asked for a credit from them, to which they said no. Not happy about that! Being a senior citizen every dime matters. Irma P | Read Full Review4/16/2025 12:00:00 AM | Google
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★★★★★ Aundria MccullarI will never bring my Jeep to them EVER again...Piss poor all the way around..i brought my jeep to them in november and didnt get it back til dec 31 and on jan 31 my jeep dumped all the oil out and had it towed to them because i had just spent over 7 grand to get it fix..so yes i dropped it off just for my car to remain in the same s | Read Full Review4/16/2025 12:00:00 AM | Google
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★★★★★ CiaIt's OK. Been here a couple of times and got my brakes, rotors and a couple of other things done. The service was great but the work was mediocre. My brakes are squeaking louder now than before I brought them to get replaced | Read Full Review4/15/2025 12:00:00 AM | Google
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★★★★★ mattheu de la TorreI ordered parts from the dealership, the parts came in and the Mopar box inside of the shipping box had been taped back up and was missing half the parts. The ripped up wrappers of the parts were in the box but no parts to be found. Service from the dealership has been horrible they do not answer the phone and when they do they just | Read Full Review4/15/2025 12:00:00 AM | Google
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★★★★★ BrandonBAD COMMUNICATION AND SERVICE FROM MANGER & VILMA SMH...RICHARD CAME THRU FOR ME BOTH TIMES!!! | Read Full Review4/14/2025 12:00:00 AM | DealerRater
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★★★★★ Alan PowellBad experience with sales and service department wasnt honest was lied to on numerous occasions bought a new vehicle check engine light came on same day couldn't fix issue refuse to change truck out truck is still In service bought it Feb 19th been in service since Feb 28th still not resolved and refuse to refund of change truck out | Read Full Review4/12/2025 12:00:00 AM | Google
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★★★★★ georgeapadilla86To be completely honest, keeping it ??, I was already running late leaving the house in the a.m. and noticed my phone didn’t charge over night, I got up later than usual, forgot to brush my hair, and forgot to get me my coffee from 711. But lucky thanks to the ppl up in here, greeting me jumping out the truck, noticing I’m quite a mes | Read Full Review4/10/2025 12:00:00 AM | DealerRater
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★★★★★ Challenger19Professional, informative, and fast service. Staff and service advisors are always friendly especially Ronnie Deluna. | Read Full Review4/10/2025 12:00:00 AM | DealerRater
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★★★★★ truckie737Excellent service and very polite. Felt comfortable the whole time I was there. Would recommend Dallas Dodge to anyone. | Read Full Review4/9/2025 12:00:00 AM | DealerRater
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★★★★★ Coops_worldWouldn’t go here again for any reason! To my vehicle for a recall. Left it 11 days, and didn’t hear a word, despite being told I would get a call in a few days. Ok though, I was on vacation. Came back, had to go get my vehicle so o could go to work, and drop it back off on Monday. Supposed to get it Wednesday, oh? No…Thursday?…oh, ok | Read Full Review4/9/2025 12:00:00 AM | Google
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★★★★★ b loveIf you want to be SCAMMED. Come to this place. I sent my vehicle in to patch a tire, rotate, fix a sensor. No one would ever call me back, or give me an update. My truck was in there all week. When I finally went up there, they told me my ball joints were bad and handed me a near 4k estimate to repair. I said no, grabbed my truck. Wh | Read Full Review4/9/2025 12:00:00 AM | Google
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★★★★★ Bryan MendozaMy experience was great. Service Advisor Robert was great, and friendly. Shop got my car serviced quick. Definitely recommend | Read Full Review4/8/2025 12:00:00 AM | Google
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★★★★★ Victoria ThomasLeo was amazing. Went in wanting a car that wasn’t available he gave me other options and I walked off same day with a car. Thank you for being patient with me. | Read Full Review4/6/2025 12:00:00 AM | Google
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★★★★★ ssalazar48Dealership is okay but some individuals working there are so guffy or brain damage, I can't believe that this person was showing me someone else vehicle problems and even if I was trying to tell him that my pickup didn't had those problems he was insisting that my pickup arrived with an engine light on, low tires pressure, bad c.conv | Read Full Review4/6/2025 12:00:00 AM | DealerRater
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★★★★★ Herbert MurilloMister Deluna keep me updated on my Jeep and a daily basis. Great customer service. I definitely recommend it. Thank you so much great job, Mr. Deluna and his team | Read Full Review4/4/2025 12:00:00 AM | Google
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★★★★★ Toby BittenbenderI had a really great car buying experience here at Dallas Dodge Chrysler Jeep and RAM. Kevin helped me with my purchase and he's really great and very informative. Took my truck in yesterday for window tint and bed liner and just picked it up today and it looks great. Would highly recommend if you're looking for a new vehicle stop by | Read Full Review4/3/2025 12:00:00 AM | Google
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★★★★★ Jenevasimon23Customer service was the best not long wait and they was so courteous awesome staff Robert was great n very knowledgeable about my jeep | Read Full Review4/3/2025 12:00:00 AM | DealerRater
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★★★★★ SuptdlcolemanVery warm greeting, everyone very courteous and helpful. Work was done well and very efficient. | Read Full Review4/3/2025 12:00:00 AM | DealerRater
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★★★★★ DarrellExcellent quick hassle free service! Bought from Valentine and he put the deal together over the phone (mainly text) and I was able to come in and sign and leave. Hassle free and I love my new 2500 Rebel | Read Full Review4/3/2025 12:00:00 AM | DealerRater
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★★★★★ athammondPoor communication and the diagnostic and advise I was given caused much more damage to my vehicle than the original issue for which I brought it in. I only received updates if I called in. Information I was promised on the issues with my vehicle was never delivered. | Read Full Review4/3/2025 12:00:00 AM | DealerRater
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★★★★★ Tonya KrestaGreat experience with Ivan. He worked hard to make sure our purchase went smoothly. Appreciate him and Jimmy staying late to get us our new vehicle. We love it. | Read Full Review4/2/2025 12:00:00 AM | Google
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★★★★★ Shecid MenchacaBought our first luxury car here as a young Hispanic man the service here is very unprofessional if you look like you don’t come from money. Our sales man had no interest in selling us a $60.000 dodge gt Durango but I didn’t let him ruin our experience. I had bought every warranty on the car and dropped a $15.000 down payment. It’s r | Read Full Review4/2/2025 12:00:00 AM | Google
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★★★★★ Ajmom97Horrible service! Please stay away! They didn't fix my jeep, had it over a month. They had the nerves to send me an email after I picked up may vehicle , stating there was a nail in the tire. With all of the test driving they stated they did, it was likely that the nail was their fault. What started as a $200 diagnostic ended up cost | Read Full Review4/2/2025 12:00:00 AM | DealerRater
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★★★★★ SHAWN PGreat service with friendly and knowledgeable staff,I purchased from them and fet all my service dine there. | Read Full Review4/1/2025 12:00:00 AM | DealerRater
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★★★★★ katelynklickIvan and Erick were terrific. Exceptional service! The process was painless and I’m very happy with my purchase. Thank you for all that you do. | Read Full Review3/31/2025 12:00:00 AM | DealerRater
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★★★★★ Nathaniel FridayMy wife was there 5 hours they told her the issue was fixed and she payed. Not even 5 mins down the road the problem was not fixed. She called in to let them know it was gonna need to be brought back and fixed properly and the lady on the phone told her we would have to pay again. This was our first experience with Dallas dodge and w | Read Full Review3/31/2025 12:00:00 AM | Google
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★★★★★ Texas SunI brought my jeep in with an AC issue. I was told I would have it back that day, 2 days max. I was able to finally pick up the jeep 8 days later. I understand things happen. However the issue I have is a wasn’t called or texted one time for an update. I had to reach out twice to see how the progress was going. | Read Full Review3/29/2025 12:00:00 AM | DealerRater
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★★★★★ Kylie BatesThis was my first time buying a car. The whole team made the process so smooth. I did my research on the car I wanted and my sales person worked with answered any question I had. | Read Full Review3/28/2025 12:00:00 AM | Google
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★★★★★ Chris StedmanFantastic dealership to work with. Non nonsense buying experience from start to finish. I highly recommend Dallas Dodge for all your new and used car needs. Started my process via text. Showed up to test drive the vehicle which was ready and waiting. Discussed numbers and made a deal that was extremely reasonable. Finance was quick a | Read Full Review3/28/2025 12:00:00 AM | Google
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★★★★★ Kattya CamposI spoke to Juan Valdespino, and they were extremely helpful and polite. They take the time to make sure my questions are answered! Love the service, will be back. | Read Full Review3/28/2025 12:00:00 AM | Google
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★★★★★ Alan MoranDo not buy a vehicle from this dealership. They will lie to you and get you to purchase from them just so they can get paid. Let’s not even talk about the horrible customer service I have received from the finance department. I drove 4 hours to this dealership to get the exact vehicle I wanted and now that I need to get in touch with | Read Full Review3/28/2025 12:00:00 AM | Google
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★★★★★ Jeff ByersJesus in the service department was great. I will definitely ask for him next time I need service for my Jeep. | Read Full Review3/27/2025 12:00:00 AM | Google
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★★★★★ Kelly StephensService was great and I love when they send coupons for service I actually had the pleasure of meeting the guy who gave up his car for a family car which is my car now and I have owned now for 3 years He serviced my car today and works for Dallas Dodge and he was a great service rep. | Read Full Review3/27/2025 12:00:00 AM | Google
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★★★★★ Brenda FuentesI booked an appointment online for a simple oil change. I had a $21.95 coupon that I received in the mail. When I booked the online appointment, I made a comment about the coupon. I sent my husband to the dealership to get the oil change. He spoke to the advisor Craig Granison and showed him the oil change coupon. Craig offered him a | Read Full Review3/27/2025 12:00:00 AM | Google
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★★★★★ Andy Sav (VPRPWRD)Absolute complete incompetence. This dealer ordered a part from my company and never even attempted to install it but claimed it didn't fit. The worst part is they claimed the shop foreman was working on the vehicle, if he can't do the simplest of installs you don't want them touching your performance vehicle. If you own a Ram SRT1 | Read Full Review3/27/2025 12:00:00 AM | Google
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★★★★★ Brian.r.mcgheeComplete and total bait and switch. Will never return to this dealership after purchasing from them back in 2020 the new staff is not the same. | Read Full Review3/27/2025 12:00:00 AM | DealerRater
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★★★★★ Kellyjonathan82You The big ram heads keep it up and work the rest of their lives team that’s great job. It made me comfortable with my truck so good running! | Read Full Review3/25/2025 12:00:00 AM | DealerRater
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★★★★★ jsand1234Great experience, got my vehicle in and out of shop quickly. Ronnie did a great job | Read Full Review3/25/2025 12:00:00 AM | DealerRater
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★★★★★ mchildrmdc73I would like to recommend Shannon in Service. She finally resolved a 4 month long issue we were having. For 4 months we were treated unsatisfactory. Final after my own research and reaching out to anyone that would listen, I received some help. There are holes in some of training and no followup when there should have been. Issue has | Read Full Review3/25/2025 12:00:00 AM | DealerRater
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★★★★★ mr.bdrew03Service advisor didn't listen and an issue I told him about was not checked | Read Full Review3/25/2025 12:00:00 AM | DealerRater
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★★★★★ SandraI would give 0 stars, if possible. Took in truck for oil change and other concern, truck was there 3 days, nothing was done. | Read Full Review3/25/2025 12:00:00 AM | DealerRater
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★★★★★ Sandra LovoThis place deserves 0 stars. Don’t waste your time taking your vehicle to get serviced here! It will just be parked and nothing will get done. Supervisors and service advisers are alike, they lie about service being done when in reality nothing is being done to your vehicle. To Dealer: don’t apologize and tell me to bring my vehic | Read Full Review3/25/2025 12:00:00 AM | Google
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★★★★★ Julia VillaDo not recommended service department. | Read Full Review3/23/2025 12:00:00 AM | Google
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★★★★★ AsapThe service department did not do a good job with there service. I went in for an oil change and now under the oil pan there's a rattling noise coming from there. There wasting my precious time having to take it back early in the morning tomorrow. | Read Full Review3/22/2025 12:00:00 AM | Google
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★★★★★ JC JaquezChanged my review from 3 to 1 star. This was my go-to place since 2017, Service department has been declining over the years. Had previously visited for routine maintenance and was informed of a leak in my transmission area but would have to reschedule because it was too late in the day to diagnose the problem. Forward a few weeks an | Read Full Review3/22/2025 12:00:00 AM | Google
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★★★★★ JuanNever going again EVER. Ver unhappy. Yall did not accept my dealer paid Mopar car care and charged me the service. Now i have to go out of my way to get reimbursed. Horrible experience just Horrible. | Read Full Review3/22/2025 12:00:00 AM | DealerRater
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★★★★★ RayI have to say im quite pleased with Dallas Dodge Jeep! This is my 1st Jeep Chrysler purchase and if the Jeep performs to the same experience I had with Dallas Dodge than I will be sitting very very nice and will be overly happy! What was best about Valentine and Armando at DAllas Dodge, is that you do have things that come up! And af | Read Full Review3/21/2025 12:00:00 AM | DealerRater
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★★★★★ Ed PawlikRonnie and team really took care of me while I was getting my Jeep serviced. Kept me up to date on what was going on while I waited which is always appreciated. It''s why I keep coming back to Dallas Dodge. | Read Full Review3/19/2025 12:00:00 AM | Google
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★★★★★ Brian McGheeDo not waste your time with the games. I waited over a month for the truck to arrive. Was called the day the truck arrived. I was told a price and sent over the breakdown of the purchase, showed up to the dealer and given the sheet with the out the door price, signed the sheet, finished getting insurance set up and Docusigned all loa | Read Full Review3/19/2025 12:00:00 AM | Google
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★★★★★ Benjamin MaloneStaff was extremely courteous! The whole process was quick and easy. I would not hesitate purchasing another vehicle from them in the future. | Read Full Review3/18/2025 12:00:00 AM | Google
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★★★★★ Shana MajetteThanks to everyone that I made contact with at this dealership during pursuing my Jeep in 1/2025. From speaking with salesman Kevin on the phone and having him provide me with a the information I requested on the phone, to speaking with Enrique and everyone. It was a great experience all around. | Read Full Review3/18/2025 12:00:00 AM | Google
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★★★★★ Victor DonjuanTerrible service. Was sold a brand new vehicle 3 days later check engine light comes on. Took it back to service 4 times in less than a month and they can’t fix the problem. | Read Full Review3/18/2025 12:00:00 AM | Google
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★★★★★ AngieI have never had a problem at this dealership. Everyone is always so nice. My service writer, Vincent, was very nice and kept me informed about what was going on with my car. | Read Full Review3/16/2025 12:00:00 AM | DealerRater
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★★★★★ Buniak VasylI really liked it here, very nice staff Always respond when something needs to be resolved, it always happens very quickly, I was very pleased | Read Full Review3/15/2025 12:00:00 AM | DealerRater
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★★★★★ wgbeecherWent to have my 2020 Ram 1500 Lonestar Sport truck serviced (Oil Change). While there, I had them appraise the truck as well. I talked to the Fleet Manager Mr. Quinnie about Super Duty trucks, Chassis Cabs, and extended high-roof Cargo Vans (Promasters) I'd like to use for RVing. He is a very knowledgeable and pleasant person to talk | Read Full Review3/15/2025 12:00:00 AM | Google
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★★★★★ nayeli perezYeabsira was awesome. He was patient and detail made the process easy. | Read Full Review3/13/2025 12:00:00 AM | Google
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★★★★★ C KPretty painless experience overall. I'd stop in and buy again when it's time. | Read Full Review3/12/2025 12:00:00 AM | Google
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★★★★★ dcampbell1961Love, Love, Love this dealership. My service advisor (Jesus) is the best. Great customer service and great atmosphere. Also love how my advisor explain everything to me from required service! Dallas Dodge is great! | Read Full Review3/12/2025 12:00:00 AM | DealerRater
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★★★★★ mcalico53Today was the first time I've ever been surprised by this dealership and their service. This was not in a good way but I still like them. I normally know the cost of my service before the job is completed but today I was surprised by my final cost for an oil change. Needless to say it left me a little disgruntled. | Read Full Review3/12/2025 12:00:00 AM | DealerRater
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★★★★★ Fernanda RodriguezMuy mal servicio , todos están en sus teléfonos. Vine a una alineación y se tardaron más de 4 horas. El peor dealer q e venido. Traten de ir a otro aunque este más lejos | Read Full Review3/12/2025 12:00:00 AM | Google
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★★★★★ Charles TurnerExtreme disappointment in the credibility of this service department. The diagnostic of my fuel problem was totally false. Derik Johnson would not returned my calls. After getting my fuel problem fixed elsewhere at a third of the cost they wanted. I had to go up there and prove my situation. After much headache, time, and being treat | Read Full Review3/12/2025 12:00:00 AM | Google
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★★★★★ Fer RodriguezI brought in a 2024 Ram with manufacturing defects, the transmission was failing, and they called to tell me everything was fine, that it was just a suspension issue. The service at this dealership is terrible. I should have listened to all the bad reviews about this place, the terrible workers, and the terrible service. | Read Full Review3/12/2025 12:00:00 AM | Google
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★★★★★ Jesus SalasSo i went for a check i would text them they wouldn’t update, payed 440$ to fix a issue they thought it was the pedal comander they took it off drove it back home got a check engine light car started giving me a bad idle | Read Full Review3/12/2025 12:00:00 AM | Google
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★★★★★ ScooterweeGreat people and good service. Service time was excellent. I love coming here to get my car serviced. | Read Full Review3/11/2025 12:00:00 AM | DealerRater
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★★★★★ KEVIN SHARMAWorst dealership and management ever Sales management , do not trust them on anything they say or do promise because after you sign and drive off they won’t see you again for any issues I would drive to different city and get a car . Service department is good but again management keep them delaying stuff and are very rude if there e | Read Full Review3/10/2025 12:00:00 AM | Google
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★★★★★ Csolo2018Garland Dodge took five days for a check engine light and could not give me a rental. Never called one time to update me. | Read Full Review3/8/2025 12:00:00 AM | DealerRater
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★★★★★ Angela HickmanThe service was the best and the process was quick. They provided snacks and water as well! | Read Full Review3/7/2025 12:00:00 AM | DealerRater
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★★★★★ Koke GarciaFirst and foremost, a big thank you to DIANA. She's fantastic and extremely patient. The dealership also did their best to find every possible alternative for me that would benefit me. At the end of the day, I didn't get anything, but they tried. I'll definitely be back | Read Full Review3/7/2025 12:00:00 AM | Google
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★★★★★ Virginia KinseyBy far the absolute worst dealership I have ever dealt with. The service department and service providers are completely useless, as are the managers. Our daughter dropped her jeep off the first time because the door was leaking. They kept the jeep for two weeks and gave it back to her and it wasn’t fixed. We then brought the jeep ba | Read Full Review3/7/2025 12:00:00 AM | Google
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★★★★★ LadaleVincent was awesome and kept me posted until my vehicle was ready. Very professional attitude. He explained fully as to what was going on with my vehicle Thanks Vincent | Read Full Review3/5/2025 12:00:00 AM | DealerRater
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★★★★★ LadaleVincent was awesome and kept me posted until my vehicle was ready. Very professional attitude thanks Vincent | Read Full Review3/5/2025 12:00:00 AM | DealerRater
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★★★★★ jasmyne skylerThe best experience ever! Val was professional and great, left with the car I wanted! | Read Full Review3/5/2025 12:00:00 AM | DealerRater
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★★★★★ jasmyne skylerLet me just say I left with a smile!! Vale was great and did everything to get me what I wanted!!! | Read Full Review3/4/2025 12:00:00 AM | Google
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★★★★★ Evaaguilar65Friendly service upon arrival. The employees worked efficiently and informed every step of the way. Definitely a great experience, will return. | Read Full Review3/4/2025 12:00:00 AM | DealerRater
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★★★★★ Steve FleischmanI will probably never give a dealership five stars. To he honest. Let's face it. Their job is to sell you something for as much as they think they can get out of you. That being said, after walking out of two other dealerships due to poor attempts at making a deal. I left this one with a new truck. And, a better deal than the oth | Read Full Review3/3/2025 12:00:00 AM | Google
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★★★★★ TLEMON214The Service was timely and my agent was super friendly. My dealership is the best in town. | Read Full Review3/2/2025 12:00:00 AM | DealerRater
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★★★★★ tonydiaz.ad18Don't go here that just take your money fix thigs that don't need fixing | Read Full Review3/2/2025 12:00:00 AM | DealerRater
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★★★★★ Shaquan RhoadesWACO gave the best customer service I’ve ever had! This is the best Dodge dealership I’ve ever been too | Read Full Review3/1/2025 12:00:00 AM | Google
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★★★★★ XaaronX97Leo and Sam made it happen for my family we had a small Honda Crv and have a growing family and needed a mini van really bad and had a price point we had to be at for the payment to work and they made it happen for us I would shop here again for sure. | Read Full Review2/27/2025 12:00:00 AM | DealerRater
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★★★★★ Mark WylieWaited over three hours for a oil change! | Read Full Review2/27/2025 12:00:00 AM | Google
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★★★★★ Austin MillspaughI am beyond frustrated with the service department at Dallas Dodge Chrysler Jeep RAM. After dropping off our vehicle, we made eight attempts to get an update—yet no one could provide even the most basic information about its status, a timeline, or what to expect. The complete lack of communication is completely unacceptable and has c | Read Full Review2/27/2025 12:00:00 AM | Google
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★★★★★ WatinaGreat customer service. Communication was great. Quick and reliable delivery. Thank you for your service. | Read Full Review2/25/2025 12:00:00 AM | DealerRater
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★★★★★ BrooklyntxFrom the time I first coordinated with Val I felt good about the Dealership purchase. | Read Full Review2/25/2025 12:00:00 AM | DealerRater
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★★★★★ carolyn pikePoor communication from service liaison, Robert. I called multiple times and left voicemails and messages with other service associates with no return phone call. Once, when on the phone with my liaison, he said he would call me back in 5 minutes after checking with the technician. No call back. Other than that, I guess everything wa | Read Full Review2/24/2025 12:00:00 AM | Google
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★★★★★ ClayTook the vehicle in Friday morning for a diagnostic check. Told to expect a call Friday afternoon with details. Saturday, went to dealership to be told it had not been evaluated. Called Monday at 8:05 was told it was being worked on, 4 calls later, the Service Advisor was not available and no call back. Picked up vehicle at 2:00 and | Read Full Review2/24/2025 12:00:00 AM | Google
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★★★★★ Lindsey BowdenThis is my 3rd jeep and I used to frequent this dealership with a previous jeep and never had any issues. My recent experience wasn’t the same. My service attendant Vince was friendly and so was the service manager Mr.johnson. I went for diagnostic service only. My concern with the place is the technicians and a disconnect between | Read Full Review2/23/2025 12:00:00 AM | Google
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★★★★★ Fan ChenCaesar helped me a lot when delivering my truck and even with recalls. Everything is very smooth and professional! | Read Full Review2/20/2025 12:00:00 AM | Google
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★★★★★ RobertI was disappointed that I didn’t get the quoted special price for my oil change. My Durango has a 3.6L engine and I was told that was a higher price. I’ve never paid extra for that engine oil change previously. | Read Full Review2/20/2025 12:00:00 AM | DealerRater
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★★★★★ wijaco87Dealership takes too long to complete task. Lack of communication during the process. Zero Customer Satisfaction | Read Full Review2/19/2025 12:00:00 AM | DealerRater
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★★★★★ dalekimberly86Great service and maintenance service was fast and thorough. The staff was friendly and greats you with a smile | Read Full Review2/15/2025 12:00:00 AM | DealerRater
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★★★★★ alexhurrell3Jesus was amazing to work with and the service was done in a timely fashion. Highly recommend if you have a CDJR to go to them! | Read Full Review2/14/2025 12:00:00 AM | DealerRater
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★★★★★ Adam ReyesFirst time buyer, the experience was awesome, great people there!! | Read Full Review2/14/2025 12:00:00 AM | Google
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★★★★★ Ricardo OrozcoCurrently filling a complaint to cooperate. Save you're money go to another dealership | Read Full Review2/14/2025 12:00:00 AM | Google
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★★★★★ Darrell ThompsonExcellent and speedy sales experience with Valentine and team! Appreciate the great experience | Read Full Review2/12/2025 12:00:00 AM | Google
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★★★★★ Mariela TrevinoIv’e Been Coming Here To Do My Oil Change since I got my car And Ronnie always has been really really helpful and one of the best at service, i really appreciate for all his service, For always making sure im good and always letting me know when my vehicle is ready. If i could i would give him 100 stars for always making sure Im taki | Read Full Review2/12/2025 12:00:00 AM | Google
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★★★★★ Kaysie EllisDiana, Cesar & Armando are simply amazing!!! Went in for an oil change on my vehicle, looked around while waiting, and 2 days later, I was in a brand new ride! They worked with me with what I needed and answered all of my questions! Very personable and professional! Love them and hope to continue and buy from them over the years to c | Read Full Review2/12/2025 12:00:00 AM | Google
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★★★★★ Giovanna HnathI had a promotion and they used to give me the promo price and now they only give you $10 off regardless of the promo price in the email. Upsetting! | Read Full Review2/12/2025 12:00:00 AM | Google
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★★★★★ Ulises LaraEl area de servicio es muy mala en cuestión de que te dicen que esta listo y llegas y resulta que no esta listo fueron muchas vueltas y solo me decian que todavia no que regresara en otra fecha. | Read Full Review2/12/2025 12:00:00 AM | Google
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★★★★★ L. ChismI was driving my vehicle trying to get home after a long day at work and it just stopped on me. I had it towed to The Dealership and Craig met me before I even made it to the door. We discussed what had happened to my vehicle. He explained to me what would happen with my vehicle and he assured me that he would stay in touch, update m | Read Full Review2/11/2025 12:00:00 AM | Google
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★★★★★ Nyeisha WilliamsBakery refuses to answer the phone knowing dang well they ain’t doing nothing just sorry | Read Full Review2/10/2025 12:00:00 AM | Google
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★★★★★ Salvador PinedaLa última ves que fui por mi cambio de aceite no me tarde más de una hora.esta ves fueron casi 3 Horas me di cuenta que mi camioneta ya estaba lista y se tardaron 15 minutos para hablarme para pagar y se tardaron otros 30 minutos para entregarmela ?? se que están ocupados pero no creo este bien soy cliente de ustedes desde 1994 No | Read Full Review2/7/2025 12:00:00 AM | Google
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★★★★★ JRWRepairs were completed and I am satisfied with the work received. However I was surprised that online registration didn't mention that there would be a day to get diagnosis completed. Then a labor hours for 3-4 hour job still took all day. I had to constantly call to get updates. | Read Full Review2/7/2025 12:00:00 AM | DealerRater
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★★★★★ Jessica RobledoI been having my jeep for 3 months now. I was promised an oil change, car wash, gas next time I was in the area by Cesar. Yes my husband was in the area and waited for two hours came to find out the car was just sitting there so he just asked for the jeep back because he had to go back too work. He messaged Cesar to let him know what | Read Full Review2/7/2025 12:00:00 AM | Google
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★★★★★ Jerry WilliamsIt was a great experience I was well taken care of Dennis from the service department was fantastic | Read Full Review2/6/2025 12:00:00 AM | Google
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★★★★★ Wicho FeijooExcelente trato, buena atención buenos números escuchan al cliente negocian con el cliente transparencia total desde el personal en venta el personal en finanzas. Referencia al señor Amado y Chad. | Read Full Review2/6/2025 12:00:00 AM | Google
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★★★★★ kareem siddiqueSold bad vehicles, bought on brand new jeep grand Cherokee 4xe with loaded feature on Jan 30 still waiting for resolve from service not providing any estimates on time. Everytime calls either don’t answer or just says we are looking and never answer and hangup the call, or says we will call you and you can talk to director never get | Read Full Review2/6/2025 12:00:00 AM | Google
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★★★★★ DanThe Service department is very unprofessional and zero communication. Vehicle was there for 5 days and not once did anyone contact me. I initiated every contact, plus the service advisor advised of work in progress which was actually never done. Be warned if you try this place. | Read Full Review2/6/2025 12:00:00 AM | Google
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★★★★★ Adrianna FonsecaDon’t recommend. Bought a car from them back in September and I’ve been calling and calling and no answer ever. Emailed as-well and no response. So unprofessional. Never will I purchase a car from them again. | Read Full Review2/6/2025 12:00:00 AM | Google
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★★★★★ Diahann1015Great customer service and care. Thank you Ronnie.for explaining the service report me. You were very patient and polite. | Read Full Review2/4/2025 12:00:00 AM | DealerRater
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★★★★★ deandraLD AND CESAR did an AMAZING job with my trade in and helped me purchase my brand new Dodge Hornet which I love. LD is walked me through the process, answering all of my many questions. Never rushing or pressuring me into a decision. Cesar did an amazing job sealing the deal ensuring I knew how to operate my new vehicle, and making su | Read Full Review2/4/2025 12:00:00 AM | DealerRater
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★★★★★ gbuju1Didn't tell me up front I'll be charged for the diagnostic the company did not approve the repair so they charge me $400 for nothing I was played thank you | Read Full Review2/4/2025 12:00:00 AM | DealerRater
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★★★★★ kareem siddiqueSells bad vehicles, bought on Jan 30 still waiting for resolve from service not providing any estimates on time and any solution has been sitting in service for over a month.greatly disappointed never suggest this dealerships new car service nor service center | Read Full Review2/4/2025 12:00:00 AM | Google
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★★★★★ Steve LA recording told me I was trespassing and ordered me to leave, or they would call the police when I was just browsing for a truck to buy. That is bad for business and I will not buy any vehicle there. | Read Full Review2/3/2025 12:00:00 AM | Google
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★★★★★ Mr MarcusI sat there 5 hrs for just a simple oil change(12:45pm-5:45pm). The advisor (Vilma Canales) Never once updated me through text or anything. Another advisor was like you’ve been here a long time. After going up to reception desk twice is when they finally called her. After I paid for oil change which had a little $10 discount. They | Read Full Review2/3/2025 12:00:00 AM | Google
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★★★★★ Amanda RobertsonTo many bad experiences that cost me money. They wait until your warranty is out to tell you about an existing problem. They use fake images on your vehicle report. Get a second opinion because its all about the money for them. If you want to know why I wrote this, Craig, Jesus and Mr. Sosa got a very detailed email this morning expl | Read Full Review2/3/2025 12:00:00 AM | Google
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★★★★★ aunestimcgeeIf you bring you car in for repairs except a severe wait. My vehicle was here for 10 days. I left and still have to come back. Im disappointed to say the least | Read Full Review2/3/2025 12:00:00 AM | DealerRater
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★★★★★ bstoney65No dealership is going to be perfect in today's world. Having said that, Dallas Dodge Chrysler Jeep works very hard at trying to earn your business and keep it. | Read Full Review1/30/2025 12:00:00 AM | DealerRater
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★★★★★ Alex ThabataTook my truck to Dallas Dodge for an oil change, tire rotation, and a recall fix. After arranging a loaner and paying for Ubers, I got a call saying my truck was ready. When I arrived, I asked about the recall—they checked the paperwork and said it wasn’t done, with no explanation. Just told me to bring it back. To top it off, they | Read Full Review1/30/2025 12:00:00 AM | Google
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★★★★★ Ziyad Ben Taleb*Misleading Claims and Poor Customer Service* I bought a car from Dallas Dodge 6 months ago, and I was told the brakes and rotors were brand new. Now, I’m already dealing with grinding and noise while braking. After taking it to a trusted mechanic, I was told the brakes and rotors need to be replaced, costing me over $300 out of poc | Read Full Review1/27/2025 12:00:00 AM | Google
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★★★★★ Hansen LiBought a car from them a few weeks ago. Horacio was extremely communicative while I was figuring out expenses and the pick up. | Read Full Review1/26/2025 12:00:00 AM | Google
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★★★★★ geneed1954Good job , truck drives wonderful on way home . No more floating !!! We just need better communication with customers !!! | Read Full Review1/25/2025 12:00:00 AM | DealerRater
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★★★★★ roadrogersAlways have the best service as you pull in. You get taken care of immediately. They listen to you and keep you posted. Then you can relax while you wait. Nice friendly people all around. | Read Full Review1/24/2025 12:00:00 AM | DealerRater
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★★★★★ Khaylor PruittCraig was the absolute best amongst the rest of the staff members! He kept me informed and updated and went above and beyond to make sure I was well taken care of during my repair visit. | Read Full Review1/22/2025 12:00:00 AM | DealerRater
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★★★★★ Francisco BarreiroPésimo servicio 3 30 horas para un cambio de aceite y tengo q regresar para un chequeo de un tornillo que supuestamente ya arreglaron | Read Full Review1/21/2025 12:00:00 AM | Google
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★★★★★ Ivan AcevedoLeft a review last week it got taken down they called my mother i guess to discuss the issue which is good on their part, but the vehicle should’ve been fully inspected before selling it please bring a good obd2 scanner and diagnose the vehicle before purchasing and checking old codes I was sold a vehicle that was misfiring on 2 cyl | Read Full Review1/21/2025 12:00:00 AM | Google
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★★★★★ Carol MatternVery friendly, very helpful and very knowledgeable. | Read Full Review1/17/2025 12:00:00 AM | Google
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★★★★★ jefferies143Great place to visit whenever you need to do or fix something in your car | Read Full Review1/17/2025 12:00:00 AM | DealerRater
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★★★★★ Tyron SheadI would like to express my dissatisfaction with the customer service I have received from Dallas Dodge. Initially, I was quoted an $800 charge for repairs, with an estimated labor time of four hours. However, I was later informed that there was an error in this estimate, and the cost would actually exceed $1500. Additionally, after | Read Full Review1/17/2025 12:00:00 AM | Google
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★★★★★ Amanda TTerrible experience. I was told the oil change would only take an hour and a half. After almost two hours I was told my Jeep would be ready in 15 minutes. I get back to the dealership in almost 30 minutes thinking my vehicle would be ready only to be asked to wait another 35 minutes for the truck. I also asked for the alignment to be | Read Full Review1/17/2025 12:00:00 AM | Google
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★★★★★ OroslWe are satisfied with the service on our Jeep Gladiator. It needed a replacement part for the 4 wheel Drive and they took care of it promptly. Always good service with this dealer. | Read Full Review1/12/2025 12:00:00 AM | DealerRater
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★★★★★ gregAbsolute worst experience with the service department. They kept my truck for several weeks. They did not fix it correctly. And then when I took it back, they kept the truck for a week because they couldn’t find one bolt. They have total lack of communication or care for their customers. This is the first bad review I’ve ever left fo | Read Full Review1/12/2025 12:00:00 AM | DealerRater
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★★★★★ hassan.aichaLet me begin by describing exactly what happened to me at this dealer. This the worst dealer, behaving and acting as if they have you as a hostage and at their mercy. They're dishonest, crooks and would jack you around to milk the last dollar. I made an appointment on Saturday and was taken care by Vilma Canales where I presented my | Read Full Review1/11/2025 12:00:00 AM | DealerRater
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★★★★★ Maicha MaichaTerrible customer service Velma Canales held my parents and their vehicle hostage for hours while trying to swindle them out of every dollar they could. They brought their vehicle there to get a diagnosed but they never gave them the actual diagnosis for the issue that they came in for. | Read Full Review1/11/2025 12:00:00 AM | Google
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★★★★★ James CarterTerrible customer service Velma Canales held my in-laws and their vehicle hostage for hours while trying to swindle them out of every dollar they could. They brought their vehicle there to get a diagnosed but they never gave them the actual diagnosis for the issue that they came in for. | Read Full Review1/11/2025 12:00:00 AM | Google
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★★★★★ Hassan AichaLet me begin by describing exactly what happened to me at this dealer. This the worst dealer, behaving and acting as if they have you as a hostage and at their mercy. They're dishonest, crooks and would jack you around to milk the last dollar. I made an appointment on Saturday and was taken care by Vilma Canales where I presented m | Read Full Review1/10/2025 12:00:00 AM | Google
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★★★★★ Virginia BelmoreThe worst repair in Dallas, don't ever bring your car here. They're outrageously expensive and then if you don't agree to the proposed expensive repairs, they keep you waiting for hours. Supposedly for putting the car back together, eventhough, you called the day day before requesting to pickup it up. | Read Full Review1/10/2025 12:00:00 AM | Google
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★★★★★ melissadunn2024WE BOUGHT OUR JEEP FEB 2024 (2020 JEEP WRANGLER SPORT ) AND BOUGHT THE AFTERCARE EXTENDED WARRANTY ONLY BECAUSE IT WAS EXPLAINED TO US THAT EVERYTHING ESPECIALLY THE ELECTRONICS WERE INCLUDED IN THIS WARRANTY. FAST FORWARD TO ABOUT 3 WEEKS AGO, OUR INSTRUMENTAL CLUSTER WENT OUT (MANY HAVE BEEN RECALLED, BUT OUR VIN WAS NOT) AND WHEN | Read Full Review1/10/2025 12:00:00 AM | DealerRater
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★★★★★ gretchen.bairdThis was my first time using this dealerships service department. My advisor was very courteous, however, very disorganized. He did not call me as promised to keep me updated when he did call to tell me my car was ready for pick up, I told him I would be there in an hour or two. Upon arrival he took an additional hour fifteen to fini | Read Full Review1/9/2025 12:00:00 AM | DealerRater
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★★★★★ Melissa StidhamWE BOUGHT OUR JEEP FEB 2024 (2020 JEEP WRANGLER SPORT ) AND BOUGHT THE AFTERCARE EXTENDED WARRANTY ONLY BECAUSE IT WAS EXPLAINED TO US THAT EVERYTHING ESPECIALLY THE ELECTRONICS WERE INCLUDED IN THIS WARRANTY. FAST FORWARD TO ABOUT 3 WEEKS AGO, OUR INSTRUMENTAL CLUSTER WENT OUT (MANY HAVE BEEN RECALLED, BUT OUR VIN WAS NOT) AND WHEN | Read Full Review1/9/2025 12:00:00 AM | Google
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★★★★★ Aundria McCullarFilthy! My car was NOT clean it was filthy! My car was dirty when I picked it up. An each of tree sap was on my car. I have NEVER been to a dealer that returned your car back filthy. My husband spent all day cleaning it at the car wash. And it’s still tree sap all over my windows. Who does that?! I guess Dallas dodge does. I bought m | Read Full Review1/7/2025 12:00:00 AM | DealerRater
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★★★★★ inmesquiteI waited 3 hours for a oil change. I arrived at 8a at 10a they advised they didn't have the filter needed but it was on the way. I also requested my brakes to be inspected that wasn't done. | Read Full Review1/7/2025 12:00:00 AM | DealerRater
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★★★★★ SlimKeeps customers informed about the service on their vehicle | Read Full Review1/5/2025 12:00:00 AM | Google
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★★★★★ Porsha CarawaySlowest dealership ever. It’s pointless to make appointments because u will still be there over 3 hours for an oil change that should take no more than 30 min. It’s really ridiculous how slow they are. | Read Full Review1/5/2025 12:00:00 AM | Google
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★★★★★ SonyaMy service tech Richard Morris was very communicative, professional and attentive during my service experience keeping me abreast of everything going on with my vehicle. | Read Full Review12/31/2024 12:00:00 AM | DealerRater
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★★★★★ THE REAL EMIIGet your damn Sales man & make sure he tell my friend that he left because he just busting himself & leave him there cleaning the car & say nothing make sure to deal with your team AGAIN because that was wrong your SALES man left & my friend had no clue till somebody actually told him something One person says leaving at 6 & my frien | Read Full Review12/31/2024 12:00:00 AM | Google
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★★★★★ lauren noelleTried to buy a vehicle from out of state. Seemingly good vehicles at good prices. Sales associate was not very communicative to start with, and then sent me a weird passive-aggressive response when I reached out a bit after our conversation to purchase a vehicle that was still available on the website and had just been updated today. | Read Full Review12/30/2024 12:00:00 AM | Google
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★★★★★ Tracy RiddleI brought my truck 2021 2500 with a ball joints amd knock ( at speed bumps) and tail gate hinge adjustment. I took my truck there 11/22/24 picked it up 12/28 . I've had oil pan gasket , rear main gasket, drive link. Well at any rate over 5,000.00 worth of repairs and every single job they over charged the labor hours. I called amd c | Read Full Review12/30/2024 12:00:00 AM | Google
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★★★★★ tracyriddle212This is a terrible dealership I think they have terrible customer service charge way over labor hours more especially if it's a warranty repair.. They charged me 200.00 to look at my shocks. They charge for work they haven't done and they won't rest until they're in your pocket. Their mechanics can't do the work in the book time and | Read Full Review12/30/2024 12:00:00 AM | DealerRater
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★★★★★ JustFollowThatVanDallas Dodge was absolutely excellent to work with. Michael Q, AKA “Q” was the best salesman I have ever used. He was kind, honest, not at all pushy. Cesar was a great concierge and very informative. I had an issue with my van and they took care of it immediately and did the right thing to resolve it without delay. Highly, highly rec | Read Full Review12/29/2024 12:00:00 AM | DealerRater
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★★★★★ jonathanpereaService advisor 154816 Vilma Canales was very helpful and provided all the information I needed including showing me around the waiting room, coffee ,water, and where the restrooms were located. The tech team also provided me with further information needed on my vehicle which I found very helpful | Read Full Review12/29/2024 12:00:00 AM | DealerRater
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★★★★★ JustFollowThatVanDallas Dodge was absolutely excellent to work with. Michael Q, AKA “Q” was the best salesman I have ever used. He was kind, honest, not at all pushy. Cesar was a great concierge and very informative. I had an issue with my van and they took care of it immediately and did the right thing to resolve it without delay. Highly, highly rec | Read Full Review12/28/2024 12:00:00 AM | Google
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★★★★★ Sandra MartínezDarin was my sells men, he is really nice and made the process really easy, great experience at Dallas Dodge ?? | Read Full Review12/28/2024 12:00:00 AM | Google
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★★★★★ Jackson NguyenReally bad first time dealership customer, never returning, going on 6 hours+ for a simple service. My service advisor totally went home without updating me or any communication finally after waiting aimlessly for 5 hours, another advisor tells me that he will go and check. After 6 hours of waiting for what was said to only 3 hour | Read Full Review12/28/2024 12:00:00 AM | Google
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★★★★★ Mer EscaEncuentras accesorios como playeras y gorras de Jeep . La atención de el personal fue amable | Read Full Review12/25/2024 12:00:00 AM | Google
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★★★★★ Earl_marettGreat service and detailed knowledge. Willing to help get you your new vehicle. With the least impact on you | Read Full Review12/25/2024 12:00:00 AM | DealerRater
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★★★★★ HomeroIt was great the service and staff were very helpful. Merry Christmas and happy new year. I will be back | Read Full Review12/25/2024 12:00:00 AM | DealerRater
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★★★★★ ScottDoes not keep their word. Unreliable. Untrustworthy. Scammers. I could keep going but you get the idea. | Read Full Review12/21/2024 12:00:00 AM | DealerRater
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★★★★★ Chapa1945My service person was very informative, gave me advice and recommended repairs. People were friendly and courteous. The waiting room was clean | Read Full Review12/20/2024 12:00:00 AM | DealerRater
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★★★★★ Jack JonesMike and chad are the guys to talk to about a vehicle | Read Full Review12/20/2024 12:00:00 AM | Google
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★★★★★ Mike BillingsleyHorrible dealership and service department. The purchase process was a bad experience. I took my wagoneer there with 26k miles that is already having issues. Has been there almost two weeks. I was told by service guy they have done the work on this car before. Horrible communication. I have filed claim with Chrysler. | Read Full Review12/20/2024 12:00:00 AM | Google
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★★★★★ phoenix996People were friendly. Service was great and was completed in a timely manner. No problems at all. | Read Full Review12/19/2024 12:00:00 AM | DealerRater
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★★★★★ ricardo FunesFail to keep their word. Never on time , they never reach out as far as updates on your vehicle when it’s ready for pick up or if there’s any technical recommendations that they found they wait till you show up in person or call them since they won’t call you. They will tell you what you want to hear but won’t hold up to their word w | Read Full Review12/19/2024 12:00:00 AM | Google
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★★★★★ Melody DavisMy car had a recall and I took into Dallas Dodge on 12.18.2023. They told me that the car was repaired. So I started having the same issue again. I went to the recall site and enter my vin number and it showed that my car hadn't been repaired. I had my towed to the dealership only to find out that they never ACTUALLY repair the recal | Read Full Review12/19/2024 12:00:00 AM | Google
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★★★★★ Preetinder ChahalMr Ronnie the service advisor was not the most friendly person , almost aggressive and disrespectful. Being in service industry it’s expected to be humble and friendly. Seemed to be in a lot of hurry, no tire rotation done even after giving the go ahead. Dismissed the mailer coupon without looking at it . Good luck to your organiza | Read Full Review12/18/2024 12:00:00 AM | Google
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★★★★★ marcosmramon3They made the process very simple and easy for me! From browsing online, to get tailored suggestions on vehicles, the test drive, and financing. Great experience! | Read Full Review12/17/2024 12:00:00 AM | DealerRater
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★★★★★ damiyun wrightGreat experience Great service, quick and easy going! Holla my man, Kevin Young, he'll get it done!???? | Read Full Review12/16/2024 12:00:00 AM | Google
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★★★★★ Vilma CanalesEveryone was very nice and professional. | Read Full Review12/16/2024 12:00:00 AM | Google
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★★★★★ Ishar GThe Sales Department is mediocre and of course pressure new buyers to leave 5 star reviews but their Service Department is the worse I’ve seen in Dallas. They take hours for a simple oil change. Today 12/14, I took my 2021 truck ( that has less than 60k miles) for an oil change and a state inspection. 15 mins later after dropping it | Read Full Review12/14/2024 12:00:00 AM | Google
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★★★★★ Odette JohnstonGreat experience with Salvador Sosa at Dallas Chrysler Dodge. I had my tires replaced and was very impressed with the service and options and got the job done quickly. Highly recommend them!! | Read Full Review12/13/2024 12:00:00 AM | Google
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★★★★★ Sgt. A.Jesus did not perform one of the services I requested. From my last visit from Aug I was told my rear brakes needed to be replaced and asked Jesus to please replace the brakes. Picked my baby up and brakes weren’t done because there’s nothing wrong with them. Plus she was there for 6 hours. Had an 7am appointment. Picked her up at 21 | Read Full Review12/13/2024 12:00:00 AM | Google
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★★★★★ FreddiejonesI had to take my car back 4 times for the same problem. And I got charged for it twice. The engine light kept coming back on .they told me one and it wasn't. They found out it was something else. I just hope it's fixed now I'm through with Dallas dodge. I asked for a manager to call me never happened. They kept my car for a week the | Read Full Review12/13/2024 12:00:00 AM | DealerRater
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★★★★★ Angelica MillerWe had such an amazing experience with our Car purchase! So simple & fast! They answered all our questions & concerns!! & I came out with my dream car!!! | Read Full Review12/11/2024 12:00:00 AM | Google
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★★★★★ Blake MGreat sales person (Valentine) and nice discount on our new Jeep! Thank you! | Read Full Review12/11/2024 12:00:00 AM | Google
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★★★★★ Pat EcholsGreat Mr Ronnie always takes care of me give that brother a raise | Read Full Review12/11/2024 12:00:00 AM | Google
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★★★★★ Shmoke FuegoBought a car in February from Miracle he did a great job putting me in a great car. Had a big problem with the car and I brought it back to him and they fixed it for me. They really cared about the situation and safety for me and my family. And I can’t thank them enough. I will definitely be sending all my clients to Miracle to purch | Read Full Review12/10/2024 12:00:00 AM | Google
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★★★★★ Steven SmithGreat Service ! Very Friendly ! Got the work done fast ! Will definitely go back ! Thank you Scott my Service advisor ! | Read Full Review12/10/2024 12:00:00 AM | Google
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★★★★★ Contreras FranciscoBuying a truck from them was good because they wanted the commission. I understand that part, but service is full of a B.S second time take my truck for simple things and take 2 weeks and never answer the phone calls you have to ask for the supervisor or manager and after that still excuses. . I called the corporation to complain abo | Read Full Review12/10/2024 12:00:00 AM | Google
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★★★★★ alex0515.agGreat service and warranty on the work completed. I was worried I was unable to get my vehicle fixed before the weekend was over and they over delivered. Thank you so much!!! | Read Full Review12/7/2024 12:00:00 AM | DealerRater
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★★★★★ tr_taylorDropped off vehicle for repair of oil leak and recall on fuel pump relay, which I suspected was causing the Jeep to not start sporadically. Jeep was in shop for 2 weeks and I authorized a few “recommended” repairs they derived from their 27 multi-point inspection including spark plugs, and complete fuel service clean (throttle unit, | Read Full Review12/7/2024 12:00:00 AM | DealerRater
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★★★★★ rahalla172Courtesy and professional staff make sure you’re happy before you leave. Vilma has worked hard to help me get my truck back is shape | Read Full Review12/5/2024 12:00:00 AM | DealerRater
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★★★★★ rittvik mudgalI had a very good experience of buying my first jeep from Dallas Dodge jeep dealership. Thanks to Sales rep Kevin for being very clear and transparent during my purchase. He was very prompt in responding to my calls. And also, thanks to Ceasars for taking care of couple of things post purchase. Overall, I had a nice experience. | Read Full Review12/5/2024 12:00:00 AM | Google
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★★★★★ DonnaRated for communication alone as it is too early to know anything about the quality of repairs. The car was in the shop for 2 weeks and I understand it was a complicated issue but I was always the one calling…I did not receive updates I felt were warranted and in the end even had to speak with a manager. | Read Full Review12/5/2024 12:00:00 AM | DealerRater
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★★★★★ ItiswhatitisA frustrating experience, to say the least. Two visits and over 9 hrs of wait time later, our simple recall issue is finally fixed. We set up an appointment because we were told the parts were in to fix a recall that they called us to schedule. After having the car in the bay for over an hour, we were told that the parts were not the | Read Full Review12/5/2024 12:00:00 AM | DealerRater
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★★★★★ o.anguiano.t29I came for the Black Friday deals and the salesmen were great, I ended up buying a 2024 3500 | Read Full Review12/4/2024 12:00:00 AM | DealerRater
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★★★★★ Leslie ChavarriaExcelente servicio desde que llegaste muy amables todos ......muy rápido no tardaron nada mil gracias ?? | Read Full Review12/3/2024 12:00:00 AM | Google
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★★★★★ JesusWent to pick up my new car from being fixed and when on Hwy same issue would not go over 28 mph and dash lit up red. Texted Cesar at dealership and had to drive back by side streets. This is 3rd time in shop, Not happy with the situation. I do appreciate how Cesar takes charge and assists. Yes seems to be manfacture defect. | Read Full Review12/1/2024 12:00:00 AM | DealerRater
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★★★★★ ddgrover31Everyone is very friendly and really tries to help if and when they can! Second car from this dealership! | Read Full Review11/30/2024 12:00:00 AM | DealerRater
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★★★★★ ji409Over charge/not forthright when itemizing fees for service /Deceitful pricing to mislead customer. Service writer do not return calls nor emails. Dealership restroom/waiting area is elegant. | Read Full Review11/30/2024 12:00:00 AM | DealerRater
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★★★★★ RedvickThey have trouble finding what is wrong with your car they had mine 2 days and have no idea what is wrong with it | Read Full Review11/28/2024 12:00:00 AM | DealerRater
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★★★★★ Pedro LealCustomer service from my advisor was horrible. I Was promised my car the next day. No communication was given the next day. In fact, she ended up being off that day. After that she didn't reach out until we did and she told us she'd follow Up with us the next day. Turns around, She ended up being off again and so we ended up calling | Read Full Review11/28/2024 12:00:00 AM | Google
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★★★★★ cerlissbThey’re good and fixing your car they good with people. They have your car ready when I say they gonna have your car Ready I recommend anyone to take a new car there at any time. | Read Full Review11/26/2024 12:00:00 AM | DealerRater
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★★★★★ jaclynleigh1980Our leased JEEP was in their shop for over two months earlier this year. When we finally picked it up, there was a huge scratch/dent in the rear bumper that had happened while the car was in service. We had already been without a vehicle for two months, and there is no loaner program, so we opted to wait on repair until the lease was | Read Full Review11/26/2024 12:00:00 AM | DealerRater
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★★★★★ Shinonya RichardI went to get an oil change for my vehicle and within 10 minutes of leaving the dealership, my car was running hot! I called and told them that I was coming right back since I had barely made it down the road. When I got back to get it checked out, I was told that everyone had left for the day and no one was available to assist me. T | Read Full Review11/25/2024 12:00:00 AM | Google
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★★★★★ Roy BoitnottGreat Service and performed Quickly | Read Full Review11/22/2024 12:00:00 AM | Google
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★★★★★ Pat LawrenceWaldo was fantastic! I was late for my appointment (which was the last of the day) and he stayed well past his usual time to be sure I was totally taken care of | Read Full Review11/22/2024 12:00:00 AM | Google
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★★★★★ Angel MorrisIt was such a great and smooth process in trading in my dodge journey for my new Chrysler Van. Ivan was very professional and had great customers service. Everyone we interacted with always nice and asked if we needed anything. Even the customer hospitality guy with the cowboy hat made sure my daughters had snacks while we waited to | Read Full Review11/22/2024 12:00:00 AM | Google
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★★★★★ EdThis location is always very neat and has a comfortable customer waiting area with a work desk. | Read Full Review11/22/2024 12:00:00 AM | DealerRater
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★★★★★ ElijahQuick and easy service and made sure I had everything i needed done on my car. | Read Full Review11/20/2024 12:00:00 AM | DealerRater
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★★★★★ James ZOut of town buyers beware!!! They will not hold the car you're purchasing. Jamaal claimed the car was on hold, and I made hotel and travel arrangements. It was sold to someone else because they made a 2 car deal. When questioned about it Jamaal said he can't hold a car unless a deposit it made, which he failed to inform me of. He cla | Read Full Review11/20/2024 12:00:00 AM | Google
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★★★★★ Jay Jones1st maintenance service. Friendly staff. | Read Full Review11/19/2024 12:00:00 AM | Google
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★★★★★ Karen HermosilloWaco is amazing he helped me out with my oil change very nice guy ! | Read Full Review11/14/2024 12:00:00 AM | Google
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★★★★★ Plumcrazy17Atmosphere was friendly,employees seemed to be active and without any unnecessary negativity had my oil changed and work was completed in a timely amount of time will definitely return for any vehicle related issues and I appreciate the monthly flyers I’ve been receiving and hope to continue receiving them | Read Full Review11/14/2024 12:00:00 AM | DealerRater
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★★★★★ Frida MonroeWill Be Calling TWC As Soon As I Can!! | Read Full Review11/14/2024 12:00:00 AM | Google
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★★★★★ Victoria TorresGreat customer service by Mr. Giron. Dallas dodge in general need to work on providing a timely report to owner when vehicle in service. | Read Full Review11/13/2024 12:00:00 AM | Google
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★★★★★ THE REAL EMIIHello y’all this a person outside talking I just know the employees really rude & just be yapping & this person really works hard & I had to speak up !! Because I really feel bad for that person I had to help to clean & everybody do mistakes YES but is really not funny I bet they still talking crap about that person & that’s not rig | Read Full Review11/13/2024 12:00:00 AM | Google
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★★★★★ Jesus HernandezService writer Richard Morris provided excellent service from start to finish and made the warranty process painless. Thank you and your team for the outstanding work and service provided. I would definitely recommend this dealership and its people. | Read Full Review11/12/2024 12:00:00 AM | Google
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★★★★★ Hernandez214Service writer Richard Morris provided excellent service from start to finish and made the warranty process painless. Thank you and your team for the outstanding work and service provided. I would definitely recommend this dealership and its people. | Read Full Review11/12/2024 12:00:00 AM | DealerRater
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★★★★★ DanDwalkernescWorst customer service ever! Would not answer the phone. When I left messages, no one would call me back!! After 2 weeks they finally fixed the problem! Did not get a sorry for the inconvenience, nothing!! Will never go back!! | Read Full Review11/12/2024 12:00:00 AM | DealerRater
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★★★★★ mike.rouse52Got the work done in a timely manner and didn’t have a lot of extra work suggested | Read Full Review11/11/2024 12:00:00 AM | DealerRater
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★★★★★ MmullenThe service group welcomed me into the dealership and rushed my car issues to completion on my first visit. Many thanks to all involved. | Read Full Review11/11/2024 12:00:00 AM | DealerRater
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★★★★★ Ariel CristeenGraan and Jimmy are the best!!! Graan helped me out so much. The transaction was very smooth he's very knowledgeable and helpful. He wasn’t forcing the sale on me. He is definitely the one to go to if you are wanting a new car!! I’m now a happy owner of a Jeep Gladiator! ???? | Read Full Review11/11/2024 12:00:00 AM | Google
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★★★★★ Matthew ConleyPoor customer service. Needed to simply have a part identified, representative was to good to just take a knee to look at the part in question. Hell he didn't pull out a flashlight or even give a glance towards what I was trying to point out to him. | Read Full Review11/11/2024 12:00:00 AM | Google
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★★★★★ Cristian PatinoCompramos un carro nuevo y salio mal no prender siempre tenemos que poner le cables y no se hacen responsables del carro servicio muy mal fui a un cambio de aceite y ni apretaron bien el tornillo y tiro todo el aceite y no se hicieron responsables por la grua y nada mas pusieron aceite nuevo y ya sin checar daños colaterales mal serv | Read Full Review11/11/2024 12:00:00 AM | Google
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★★★★★ momlsllcNo complaints. Great customer service. I would recommend. Thank you for your speedy services. Ready next day | Read Full Review11/10/2024 12:00:00 AM | DealerRater
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★★★★★ juliam399Parts and services are good it just depends on the service advisor. Richard helped me both times and he looks like he doesn't like his job. He thinks just because I am a women driving a truck I don't know anything about my truck. The report they gave me back said customer denied service on couple recalls. Which I never was asked or n | Read Full Review11/9/2024 12:00:00 AM | DealerRater
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★★★★★ TheBawse NetworkJesus In the service department is a horrible communicator, along with someone by the name of Richard, who promised to help if you’re looking for service on your vehicle do not go to these two their level of communication is trash. Jesus was combative and demeaning and did not see the importance of full disclosure or transparency, c | Read Full Review11/9/2024 12:00:00 AM | Google
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★★★★★ Aimee SalinasThank you always do great job…see you soon | Read Full Review11/8/2024 12:00:00 AM | Google
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★★★★★ Ron BuenoService advisor Richard took good care of me today! Thank you! | Read Full Review11/7/2024 12:00:00 AM | Google
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★★★★★ DenissSon muy profesionales y amables,te explican muy bien el problema y te ayudan a buscar soluciones,muchas gracias | Read Full Review11/7/2024 12:00:00 AM | DealerRater
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★★★★★ Joe DeLoachUnfortunately cannot give a zero. The service department is incompetent and dishonest. The have the fault to call customers liars. The Service Manager doesn't even care enough to follow up on a huge complaint issue. I encourage everyone to NEVER buy cars there or especially use the service department | Read Full Review11/7/2024 12:00:00 AM | Google
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★★★★★ jbuzy64It was a great experience rich did a great job explaining the diagnosis and I am pleased with the service | Read Full Review11/4/2024 12:00:00 AM | DealerRater
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★★★★★ Angie MejiaI brought my Jeep in for an oil change/engine light. Hector the service rep, was very nice. However, I was quite disappointed that he did not keep me updated nor did he explain the ending results properly. After I left the dealer I read the forms that were given to me thoroughly and saw that there was something in red that requires i | Read Full Review11/2/2024 12:00:00 AM | Google
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★★★★★ TthebargeI brought my vehicle in with transmission problems, almost 5 months ago. One month ago, I was told that they had received the transmission and needed a deposit I paid the deposit only to be told they didn’t have the part and it was on back order Do not trust their service department After almost 5 months, I have no idea when I’m goin | Read Full Review11/1/2024 12:00:00 AM | DealerRater
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★★★★★ lrmitchamI had an awesome experience with this dealership, from beginning to end Waldo sales rep is awesome, he listened to me and was able to locate the best car for my budget. Finance, Arman he was quick and very attentive to our needs, he offered snacks, as many as we wanted and drinks. I would definitely be recommending this location to f | Read Full Review10/31/2024 12:00:00 AM | DealerRater
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★★★★★ Brian GreenstoneOverall a great place to purchase a vehicle. Cesar Espinoza and Amado Medina were great and clearly went the extra mile. If someone in the process had made sure the temp tag was the same as my DV handicapped plates I would have given 5 Stars. | Read Full Review10/31/2024 12:00:00 AM | Google
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★★★★★ Dlane1013It Takes to long to service a vehicle. Shortage on workers. Takes hour and half for oil change and they don’t even wash the car. It doesn’t take hour and a half to do an oil change. Also it doesn’t take 4 plus hours to do battery swap and oil change. Do better please. | Read Full Review10/31/2024 12:00:00 AM | DealerRater
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★★★★★ Whearley50They took care of my problems well just little high but it’s done work got done | Read Full Review10/30/2024 12:00:00 AM | DealerRater
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★★★★★ ByronThe girls who are in charge of collecting after doing the service to the car. It seems to me that they have a very bad service because they gave them the forms. so that one could cancel, they held them for approximately 20 minutes. I was watching them. Until I got tired of waiting and I'm going to ask them. And until that moment. The | Read Full Review10/29/2024 12:00:00 AM | DealerRater
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★★★★★ Baltazar AcostaParts has the shitiest customer service. They on the phone and get mad because you ask questions. | Read Full Review10/29/2024 12:00:00 AM | Google
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★★★★★ Angelica BarreraLas garantias son un robo de cuello blanco no existe una oficina donde puedas ir y el numero de telefono no contestan y te dejan en espera por horas y luego te cuelgan y Scott de cervice es un descriminador nunca me regreso la llama o intento llamar a la garantia ni siquiera se contacto conmigo mi carro duro 3 semanas y para sacarlo | Read Full Review10/29/2024 12:00:00 AM | Google
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★★★★★ Toni KelleyJay Waco Hall is the best!! Always professional and makes every effort to keep me informed about my vehicle. He is a Blessing | Read Full Review10/28/2024 12:00:00 AM | Google
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★★★★★ Ameenah MuhammadRichard was very kind , and took really good care of me with his customer service which was great. However I waited at the dealership for over 6 hours with no update to be told they can’t hear the noise. Richard and the , mechanic both drove in the vehicle with me and finally heard the noise . I was told it was fixed and did not hear | Read Full Review10/28/2024 12:00:00 AM | Google
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★★★★★ SlimVery Professional, friendly, and fast service! | Read Full Review10/26/2024 12:00:00 AM | Google
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★★★★★ edgarrodriguez009La mejor experiencia, con personas muy profesionales y dispuestas no solo a vender si no a ayudar a que encuentres lo que necesitas | Read Full Review10/26/2024 12:00:00 AM | DealerRater
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★★★★★ james dozarkHelpful employees very clean and friendly | Read Full Review10/25/2024 12:00:00 AM | Google
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★★★★★ hectornevarez2005Excelente servicio y atencion al cliente. Hacen sentir bien al cliente y muy buen proceso desde la venta, el financiamiento y la entrega del vehiculo. Muchas Gracias | Read Full Review10/24/2024 12:00:00 AM | DealerRater
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★★★★★ Scott BaileyI recently purchased a Ford F-250 from Dallas Dodge Chrysler Jeep Ram and had an incredibly positive experience. I found the truck online and was impressed by how much of the process they were willing to handle over the phone, given that I live an hour away. My salesman, Luis Torres, was knowledgeable, friendly, and made sure I had | Read Full Review10/23/2024 12:00:00 AM | Google
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★★★★★ Paula JaimesEase of dropping car off not a problem, but no communication that my car would not be looked until Monday or Tuesday was the problem. When I dropped it off on Friday afternoon, was told it would get looked at and I also needed a oil change and tire rotation. Had I known that it was not going to get looked until Monday, I would not ha | Read Full Review10/23/2024 12:00:00 AM | Google
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★★★★★ Joy Gyamfi1year update.. I spoke too early. Got Jeep Renegade and less than one year it started giving me issues, car value depreciated by $12K, very disappointed and total regret getting it. I’ll never recommend to my family and friends, ever! | Read Full Review10/23/2024 12:00:00 AM | Google
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★★★★★ AngieGood service all people is there to help you and find the best solution for you. | Read Full Review10/19/2024 12:00:00 AM | DealerRater
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★★★★★ crisantogamezSecond time receiving bad service when taking my vehicle in to get serviced 7 hours for diagnostic and no results | Read Full Review10/19/2024 12:00:00 AM | DealerRater
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★★★★★ elizabeth.beatPersonnel, including service advisors, sales people, and all staff are professional, personable, and knowledgeable. The repair people are great. I’ve never taken my car back because it wasn’t fixed right the first time. | Read Full Review10/17/2024 12:00:00 AM | DealerRater
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★★★★★ Dd.fire91Great staff. Denise from the sales department was great. I would recommend these dealership to my friends and family | Read Full Review10/17/2024 12:00:00 AM | DealerRater
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★★★★★ Disappointed Jeep ownerPoor service. No customer consideration, made an apt and was told my car would be taken at that time for service, and it wasn't a drop off time. I specifically asked that question. Rude service advisors, refuse to offer wagoneer vip service promises even though certified dealership. Called several times and no one ever returns phone | Read Full Review10/17/2024 12:00:00 AM | DealerRater
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★★★★★ Disappointed Jeep ownerPoor service, rude service advisor, no wagoneer vip services offered. Never returned phone calls. Long wait times. Worst service ever had at a dealership. | Read Full Review10/17/2024 12:00:00 AM | DealerRater
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★★★★★ Barbara KabatMy sales person Valentine was excellent! Friendly, very professional and a pleasure to work with. The finance department and management was also excellent and went out of their way to make my transaction smooth and easy. I Highly recommend Dallas Dodge Chrysler Jeep! | Read Full Review10/14/2024 12:00:00 AM | Google
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★★★★★ [email protected]Everything worked out just fine. Friendly service, nice and clean. Only dealership i use and always are helpful. | Read Full Review10/13/2024 12:00:00 AM | DealerRater
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★★★★★ Gabriel SalazarFriday, October 11 - I picked up my vehicle from service. I walked in expecting to pay around $1000 for the work that was done. I instead am presented with a $1700+ bill. When the service advisor was calling me to approve work I was told $400 for one job, $500 for the second job. I have owned GMC, Chevy, and Ford. Any time I’ve had t | Read Full Review10/13/2024 12:00:00 AM | Google
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★★★★★ angel.cole4068Everyone was nice just took a little longer than expected and ended up costing me more than I thought but over all great service... Johnny and Ronnie was a great help to me and I appreciate everything... | Read Full Review10/12/2024 12:00:00 AM | DealerRater
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★★★★★ Tona StevensonI swear everytime I brought my Jeep in something else was wrong with it that was not a problem before I brought it in to them. I’m done taking my Jeep there. People are nice but the service is not up to par for me. It takes to long to get anything fixed. Good luck | Read Full Review10/11/2024 12:00:00 AM | Google
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★★★★★ RameshI wasn’t honored the coupon for a brake job as listed in their service special $99.00. I wish they told me that it will be twice if that price including labor which they haven’t. When I checked out they charged me $199.00 saying the additional $99.00 is for labor which I don’t agree as that’s not what the coupon says on their website | Read Full Review10/10/2024 12:00:00 AM | DealerRater
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★★★★★ Tee BellI bought a 2024 and 1 day later the engine light came on. Took it back and they kept it all day just to cut the light off. The next day the light was back on and then they kept it a week to fix the issue. Well 1 week later the light is back on. Is this a lemon they sold me? I'm very frustrated and going back up there a 3rd time and I | Read Full Review10/9/2024 12:00:00 AM | Google
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★★★★★ Steve AkinThe staff is always friendly, fast and accommodating. I highly recommend them for any service you may need to you vehicle. | Read Full Review10/8/2024 12:00:00 AM | Google
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★★★★★ K KIKGreat service alot better than Klement in Decatur | Read Full Review10/7/2024 12:00:00 AM | Google
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★★★★★ Blanca RodriguezService was great! I didn’t have to schedule an appointment. Friendly & prompt service. | Read Full Review10/7/2024 12:00:00 AM | Google
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★★★★★ Dina MaldonadoI want to thank Anthony Biddle for always taking the time to help me with me with my routine maintenance. The service department is great. Quick and efficient. Thank you Dallas Dodge for always making me feel like a valued customer. | Read Full Review10/5/2024 12:00:00 AM | Google
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★★★★★ TCMScott Southern is so calm, cool and relatable. He and the service there were the best parts of my day! | Read Full Review10/5/2024 12:00:00 AM | DealerRater
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★★★★★ Gaby De Los RiosLove coming to this shop! My husband and I love the service here always very helpful and friendly approach.. Johnny Chappa is very attentive and always open to resolve any issues with our Jeeps. I strongly recommend it! | Read Full Review10/2/2024 12:00:00 AM | Google
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★★★★★ sliva casaWhoo Hoo Thank you Dallas Dodge for the outstanding customer experience! Fast Fun Easy and got a Great deal on my first Jeep !!! Highly recommend Dallas Dodge sales team to anyone in DFW …worth the drive! Shout out to Giovanni and Cesar ! | Read Full Review10/1/2024 12:00:00 AM | Google
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★★★★★ guisecarMy car had a problem misfiring after a recent high-speed trip. After stopping for a bite to eat, I took the car in for inspection. Now the car is no longer misfiring. Dallas Dodge checked it out but didn’t find anything wrong. Fortunately, they did not charge me for the inspection. I will definitely be taking my car back to these nic | Read Full Review10/1/2024 12:00:00 AM | DealerRater
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★★★★★ tfunderburk3rd time here for recalls and still not fixed. Someone spilled coffee in floor board and didn't clean up. Now my truck smells like coffee and I don't drink coffee. | Read Full Review10/1/2024 12:00:00 AM | DealerRater
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★★★★★ Terry FunderburkMade schedule to get recalls done,for the 3rd time, and still don't have the recalls fixed due to no parts but they schedule my truck to be there all day for the 3rd time anyway. Picked up my truck today and someone spilled coffee in my floor board, and didn't clean it up and I don't drink coffee and my truck smells like coffee now. | Read Full Review10/1/2024 12:00:00 AM | Google
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★★★★★ Shmoke FuegoDo Not Go Here, They Don’t Care About The Safety Of Your Kids In Their Vehicles. They Just Wanna Sell You A Car That Has Problems Less Than A Month After Purchase. Tried To Bring It Back They Gave Me The Run Around. After Spending Over $1000 In Taking It To Audi & 2 Mechanics Shops The Warranty Recommended That Dallas Dodge Gave Me | Read Full Review10/1/2024 12:00:00 AM | Google
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★★★★★ Michael AKevin and the entire team got me what in vehicle I wanted and were very professional. | Read Full Review9/30/2024 12:00:00 AM | DealerRater
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★★★★★ merrimanw214Poor communication, lack of professionalism and take to long with your vehicle being worked on, had vehicle for two weeks working on control arm and sway bar | Read Full Review9/29/2024 12:00:00 AM | DealerRater
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★★★★★ juanamejia84I took my 2019 dodge diesel in for a new transmission and they installed another one. A year later it breaks down again. I took it in again and they tell me they have to check about the warranty. My truck sits there for months and they tell me they can’t fix it.that it no longer has warranty which is crazy granted it was only a year | Read Full Review9/27/2024 12:00:00 AM | DealerRater
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★★★★★ HenryknappExperience is as good Scott did great . He stayed on top of things for us and set expectations that were honest | Read Full Review9/26/2024 12:00:00 AM | DealerRater
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★★★★★ Yajaira RodriguezBest location in DFW area! Vilma was so nice and helpful at all times. | Read Full Review9/26/2024 12:00:00 AM | Google
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★★★★★ Sydney FoyOur car salesman was fine. However, since trading in my vehicle here on August 1st, and them telling me my previous Nissan would be paid off within 30 days, I have been tossed around and been told lie after lie and Nissan still has not received a pay off check from Dallas Dodge! My credit has been hit 3 times by this and I am working | Read Full Review9/26/2024 12:00:00 AM | Google
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★★★★★ Ameenah MuhammadRichard was very kind , and took really good care of me. | Read Full Review9/25/2024 12:00:00 AM | Google
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★★★★★ Jessica BurtThis dealership sold a 2006 pt cruiser black with no catalytic converter (was replaced with a steel pipe) which was not found out until having a reason to be under the vehicle. This is the worst place you could ever want to buy a vehicle. 2 months after purchase the car started to need work which was continuously up until about 1 mon | Read Full Review9/25/2024 12:00:00 AM | Google
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★★★★★ Tommy TokarBought 2 cars from this Dealership and we are currently My son dropped his Jeep GC of to get service they have has it for 4 days before telling that we needed to pay $10 for a FOB battery and $50 for them to install it. We will not be doing that and we will not buy anymore cars from this dealership again when you treat you customers | Read Full Review9/23/2024 12:00:00 AM | Google
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★★★★★ Tiffany R.If you need anything done to your car other than an oil change, do NOT come to Dallas Dodge! My engine light came on in mid July so I dropped it off with them on a Monday. Nothing was done to it until Wednesday, which was only a diagnostic test. I didn't hear anything from them so I called Thursday AND Friday, still nothing repaired | Read Full Review9/23/2024 12:00:00 AM | DealerRater
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★★★★★ shirbattie20I love the service.the service was excellent.the Service Advisor Craig Granison is very professional. | Read Full Review9/22/2024 12:00:00 AM | DealerRater
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★★★★★ sxj4474Dusty did an excellent job and was very professional when explaining the things that were needed for my vehicle. Dusty definitely will get five stars from me. ?????. Dusty is a jewel and I hope that Dallas Dodge and Ram Dealership realizes this. Stacey Jurhree PhD | Read Full Review9/20/2024 12:00:00 AM | DealerRater
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★★★★★ Juan OlivoRonnie de Luna Great service advisor | Read Full Review9/18/2024 12:00:00 AM | Google
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★★★★★ Dana BuggI would recommend Dallas Dodge for their Top Notch Friendliness! Awesome Customer Service! And patience with customers. | Read Full Review9/18/2024 12:00:00 AM | DealerRater
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★★★★★ Bradley GarfieldIt took over two hours from my scheduled time to perform a simple oil change and tire rotation. Should have been out in 30 minutes. | Read Full Review9/18/2024 12:00:00 AM | Google
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★★★★★ Cameron BeerBought a brand new truck from Amando in February. They let me drive off the lot with the new truck, told me I was approved for it and I had it for two weeks before they called me back saying I needed to come up with $9k additional in order to actually get approved for the financing. I took the truck back and found a better deal throu | Read Full Review9/18/2024 12:00:00 AM | Google
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★★★★★ javislopez1026Service was great, although I was told the wait was going to be an hour, Just for oil change. I was there before 5 other people. Which they got done first for the same service. Was there for two hours. Over all service was great, Scott was helpful, and truck works perfect. | Read Full Review9/17/2024 12:00:00 AM | DealerRater
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★★★★★ AngieThis was my second visit to the service department. Both times I felt like everyone I encountered was very nice and helpful. | Read Full Review9/15/2024 12:00:00 AM | DealerRater
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★★★★★ Juan GilI took in my jeep to get a buy offer they gave me a top dollar offer so I sold it to them. Leo the acquisition manager Made the process fast & simple. They even provided me with a ride back home. | Read Full Review9/15/2024 12:00:00 AM | Google
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★★★★★ sxj4474Dodge Jeep and Ram Dealership is an excellent place to bring one's vehicle. They are very professional and friendly, and they get the done within a timely manner. Dusty was my service advisor and she is very professional, friendly, and compassionate about serving her customers. She keeps the customer up to date concerning the status | Read Full Review9/14/2024 12:00:00 AM | DealerRater
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★★★★★ dickwhiggThey broke my USB port and refused to fix it. I took my 2022 Chrysler Pacifica in for a recall software update. They pulled the dash insert out of my USB-C port on the dash and refused to fix it. To add insult to injury, the software update was done wrong (or not at all) and my backup camera quit working. The update should have taken | Read Full Review9/11/2024 12:00:00 AM | DealerRater
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★★★★★ Iris SosaFast service, super friendly, very informative with updates on the truck service and any question I had. | Read Full Review9/9/2024 12:00:00 AM | DealerRater
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★★★★★ Hussain YousifI was helped by a gentleman named Leonardo Mendoza; easy going, fair, and had me in and out fairly quickly. | Read Full Review9/9/2024 12:00:00 AM | Google
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★★★★★ Ken WilliamsGreat service. Jamal was wonderful in getting our 2024 Jeep Grand cherokee altitude X for us. | Read Full Review9/8/2024 12:00:00 AM | Google
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★★★★★ Jose PerezI just pick my truck after 3 months. I WILL NEVER RETURN HERE THE WORST EXPERIENCE OF MY LIFE, THEY MAKE ME PAY $2000 for a deductible and for parts that I did not approve, they never told me if I was ok with them replacing them... WILL NOT RECOMMEND THIS PLACE TO NOBODY ?? THIS PLACE IS SUCKS ON SERVICE. After they charged the insur | Read Full Review9/8/2024 12:00:00 AM | Google
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★★★★★ iHikeYNPRe: their service department. They said my jeep would likely be ready on Wednesday. Then on Thursday, they said it WAS ready. I was dropped off Friday morning at 10:30 am to pick up my car. But it wasn’t ready. After waiting an hour and a half, I asked to speak with a supervisor. If I hadn’t done that, I might still be waiting. | Read Full Review9/7/2024 12:00:00 AM | DealerRater
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★★★★★ alansam09It always took forever to get even a oil change. Two hours to four for a simple oil change which is advertised express. No customer value or value for a person’s time. Keeps you waiting until you fix your mind to never return back. | Read Full Review9/7/2024 12:00:00 AM | DealerRater
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★★★★★ mcalico53Craig in the service department is PHENOMENAL. I dropped my car off on Wednesday and it was ready for pickup on Thursday. He had me feeling like I was at a Sewell Cadillac dealership. I will definitely recommend this service and Craig especially to anyone. He was very respectful, knowledgeable and gave a reasonable explanation of my | Read Full Review9/6/2024 12:00:00 AM | DealerRater
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★★★★★ Julie ElyseDenise Salas was amazing. I went in looking for a specific vehicle and after dealing with multiple sketch sales men she was an angel. She was very honest and helpful. And she was so wonderful to work with. The sales manager I later spoke with wasn’t as transparent therefore I didn’t purchase. But definitely recommend Denise Salas! | Read Full Review9/6/2024 12:00:00 AM | Google
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★★★★★ bingho180No one from the service desk talked to me after taking my key. I was there only for oil change and it took more than two hours. Turned out the oil change was completed close to an hour ago, but there was no one at the service desk. | Read Full Review9/6/2024 12:00:00 AM | DealerRater
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★★★★★ Gabriela PerezThey have my truck for 3 months and can not fix it they are suck DODGE RAM is not worth your money it the motor broke down after 2 months I have it, till today 3 months later they have not repaired it the insirance pay them all ready I WILL NEVER BRING MY CARS HERE OR RECOMMEND TO NOBODY | Read Full Review9/5/2024 12:00:00 AM | Google
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★★★★★ senaelmaThe dealership was very helpful when I dropped off my vehicle but I didn’t get very many updates from my advisor throughout the day and had to call the service department and wait on the phone for about 30 minutes to see if my car was ready because I couldn’t reach the advisor directly since he wouldn’t pick up the phone. | Read Full Review9/4/2024 12:00:00 AM | DealerRater
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★★★★★ WalkerEasy in and easy out. Great service I know I can trust my truck with | Read Full Review9/3/2024 12:00:00 AM | DealerRater
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★★★★★ Julijack_txMy salesman Alex was awesome! He got me in the vehicle I wanted and was persistent on finding exactly what I was looking for! | Read Full Review9/3/2024 12:00:00 AM | DealerRater
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★★★★★ gdon43340My visit to the Dallas Dodge Dealership was a very pleasant and productive experience because of Amado Medina. He represents your dealership very well as an outstanding Sales Consultant. Of all of the cars I have bought through the years, Amado has the most customer view I have ever met. I thank him for the amount of time he spent wi | Read Full Review9/2/2024 12:00:00 AM | DealerRater
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★★★★★ Sandra BlakeI had been to this location 3times in 1 week! First with my husband car, 2 days! Second with my car for oil change! Service Tech ok but Service was sad! Getting worse each time I come. Why schedule an appointment if its first come first served! Schedule appointment at 7am and mechanics don't come in until 8am! You're sitting an hour | Read Full Review9/1/2024 12:00:00 AM | Google
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★★★★★ Hugo TrinidadI went to get an oil change in my truck. It took about 2 hours, which is exactly what the adviser told me. I am happy with the service I received. I was offered other services but only needed an oil change. Adviser was very helpful!! | Read Full Review8/31/2024 12:00:00 AM | Google
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★★★★★ Shelia NickersonThe customer service from my car, to the waiting room and to the completion of service was amazing. | Read Full Review8/30/2024 12:00:00 AM | Google
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★★★★★ Skyler SanchizeGreat customer service! Special thanks to Jerry Ramirez for answering all our questions and listening to our concerns,We will definitely recommend family and friends to him. | Read Full Review8/30/2024 12:00:00 AM | Google
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★★★★★ Bige1040Cool dealership, nice people. I was overcharge for my car back in 2023 (v6). And underpaid for my trade in. Now I want to trade this car in for a (v8) annd have them eat some of the negative equity, but I don’t think they are going to work a deal for me. I’m trying to wait and see if they will make things better. It’s a dealership. I | Read Full Review8/29/2024 12:00:00 AM | DealerRater
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★★★★★ roberto avilezI brought in my ram trx in December of 2023 for a check engine light they took it off and indicated that the oil levels were running low they told me to bring it back at 1500 miles prior to my current mileage for a oil consumption test shortly after, mind you I hadn’t surpassed that quantity of miles (1500) my truck’s motor blew. The | Read Full Review8/29/2024 12:00:00 AM | Google
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★★★★★ Mungo JerryGreat buying experience on all accounts | Read Full Review8/27/2024 12:00:00 AM | Google
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★★★★★ Michael CarpThe general manager (Stewart) was hanging around the cashier station when I was checking out. (Most GM’s are hiding out in their office.) He astutely noticed my anguish. He asked about my experience. (I was about to leave the dealership without the work completed.). He investigated my concern and immediately resolved the problem | Read Full Review8/25/2024 12:00:00 AM | Google
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★★★★★ Angel HeavenSpent a lot of unnecessary money | Read Full Review8/25/2024 12:00:00 AM | Google
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★★★★★ Steve GarciaBought a truck with the guys at Dallas dodge and everything went so smooth, Kevin Erick and Armando helped out so much with the process thank you so much Dallas Dodge | Read Full Review8/24/2024 12:00:00 AM | Google
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★★★★★ JosechavezEvening berry good The person called me two times Berry freely and she explained All problem from my sub | Read Full Review8/24/2024 12:00:00 AM | DealerRater
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★★★★★ Kyle GreiweI had a good experience with them few year ago with my dually ac replacement so took my rebel in for an alignment as they were having a $60 special 4 wheel alignment. Talked to a service advisor and told them I’d be coming in Saturday morning to have it done. They said no problem, takes about 1-1.5 hours to do. Brought it up this mor | Read Full Review8/24/2024 12:00:00 AM | Google
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★★★★★ Dashandra NewtonThe Service here is rude and unprofessional. I would not recommend coming to this location. I came in and asked for an oil change and a quote to have my keys reprogrammed. They stated they would give me a quote and do an oil change. Well They LIED to me and just did the oil change but did not provide me a quote and said It would take | Read Full Review8/23/2024 12:00:00 AM | Google
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★★★★★ JoAnna RoddenBest Service Center anywhere!! Go see Dusty at Dallas Dodge Chrysler Jeep Ram | Read Full Review8/22/2024 12:00:00 AM | Google
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★★★★★ Sebastian FloresWent looking for a truck had a great experience with the salesman Emitt Made everything a smooth experience. Very content with my purchase. Will definitely be back. | Read Full Review8/22/2024 12:00:00 AM | Google
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★★★★★ Jeff RossSpam and scam trash. Spammed me with an email begging me to bring them a truck. I do not, nor would I ever, own an American made vehicle. Clear spam and scam attempt. DO NOT TRUST. | Read Full Review8/21/2024 12:00:00 AM | Google
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★★★★★ ShanteCame in with a bad battery issue for the second time the first day they just tightened up some loose wires & charged up the battery after I told them I need a replacement ??! Battery was still under warranty. So when I came in for the second time I asked for the service manager. Talk to the service manager (Waco) he explained very wel | Read Full Review8/20/2024 12:00:00 AM | Google
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★★★★★ Devansh MallampalliAttentive, knowledgeable staff, good waiting area, service was done in time, as was promised. | Read Full Review8/20/2024 12:00:00 AM | Google
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★★★★★ tasha smithBeware of them , not good service people ,, I had to get this car towed to another dealer, | Read Full Review8/20/2024 12:00:00 AM | Google
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★★★★★ Raquel BurinOne of the worst customer services I ever experienced. The guy from the service center sounds like someone that is about to die. Cannot even speak clearly or understand my request. I've been waiting for 3 months for someone to call me and give me an update about a part that was in back order. And today when I gave them a call, they c | Read Full Review8/20/2024 12:00:00 AM | Google
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★★★★★ Cathy.carlileDallas Dodge always takes excellent care of my Charger. I was extremely happy that Dusty Darrow has returned. She is honest and helpful in determining what needs to be done. | Read Full Review8/19/2024 12:00:00 AM | DealerRater
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★★★★★ Nataliehay91Car was not fixed went in circles customer service is terrible do not recommend to use | Read Full Review8/19/2024 12:00:00 AM | DealerRater
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★★★★★ Vivian FrazierVisited Dallas Dodge this week and received excellent service. I was there with my sister Rose. We were referred by Anthony in Service and worked with David Dotson. David was great! We already knew what we wanted before we got there and he made the process quick! He was very knowledgeable on the vehicle we purchased and answered all | Read Full Review8/18/2024 12:00:00 AM | Google
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★★★★★ Jose DiazLugar con muchas mentiras te dicen q te entregarán el carro y pasan días .traje una troca de cinco q traigo acá supuestamente sábado en la tarde por q domingo en la tarde esa troca tendría q estar en Austin tx....no te contestan el teléfono vienes q quién te atendió ya se fue que hasta el lunes vengo lunes y q no está lista ....quien | Read Full Review8/18/2024 12:00:00 AM | Google
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★★★★★ Nancy GallionValentine was great working with. Bought our new truck and he helped us a lot. Made the process super easy. | Read Full Review8/17/2024 12:00:00 AM | Google
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★★★★★ ShibiThey were very professional and kept their promise to handover my jeep the very next day. | Read Full Review8/17/2024 12:00:00 AM | DealerRater
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★★★★★ NoI keep a $20 bill in my console for small emergencies. After getting my truck serviced here, that $20 bill was missing. I will never be back to this dealership in any capacity. | Read Full Review8/16/2024 12:00:00 AM | DealerRater
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★★★★★ Alex HurrellHad another great experience at Dallas Dodge Chrysler Jeep RAM working with Johnny! Had battery issues and it was fixed within a few hours. | Read Full Review8/15/2024 12:00:00 AM | Google
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★★★★★ Dallas_TX_driverDusty, Service Advisor, did a great job listening to my concerns about my car and communicating the steps she was taking to validate the issue and the steps to repair. | Read Full Review8/13/2024 12:00:00 AM | DealerRater
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★★★★★ agr1931Worst service ever waited 3 hours to have my truck checked only to be told it might take all day. No offer of even a ride home. | Read Full Review8/12/2024 12:00:00 AM | DealerRater
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★★★★★ Ralph StarrConsistently some of the worst customer service experiences I’ve come across. 3 separate occasions I’ve used their service department. The 3rd one I walked out. I follow their online process of making appointments and scheduling maintenance and today the guy assigned to my work says he’s not familiar with the service I selected (120K | Read Full Review8/12/2024 12:00:00 AM | Google
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★★★★★ Darrell1405Always have been very slow to get the work accomplished Never had any service there that did not take less than 2 days My car I picked up today had been there for 16 days and could never get anyone to seem like they cared. Will never be back or recommend. | Read Full Review8/11/2024 12:00:00 AM | DealerRater
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★★★★★ Cavin AshleyGreat experience. Quick and great service | Read Full Review8/10/2024 12:00:00 AM | Google
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★★★★★ RichardMade them aware of an issue to look into. When I went to pick it up, was told the tech didn't hear anything. When I was driving home noise was still there letting me know the tech lied and didn't want to work. Horrible lazy staff | Read Full Review8/9/2024 12:00:00 AM | DealerRater
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★★★★★ troylc67I was happy with the salesman and my vehicle not the finance department person, very shady. I thought car dealerships grew out of the shady business apparently not I told him I did not want the tire repair warranty and the dent repair warranty, the finance person told me it was all part of the package. I couldn’t just pick one I had | Read Full Review8/9/2024 12:00:00 AM | DealerRater
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★★★★★ Troy LI was happy with Miracle The salesman, he was very knowledgeable, courteous, and answered all my questions. The only issue I had with my experience buying my new Jeep was in the finance department. I told him I did not want tire repair warranty, because I go to discount tire for that, and I also did not want dent repair warranty, but | Read Full Review8/8/2024 12:00:00 AM | Google
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★★★★★ Michael TaylorDallas dodge Had my truck for about a month and had extremely Poor communication, lied about when my truck was being looked at just to make me feel better come to find out two weeks no one looked at it at all. After four weeks the gave me a bad diagnosis, $800.00 spent and nothing fixed on my truck. They wanted to charge me little ov | Read Full Review8/8/2024 12:00:00 AM | Google
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★★★★★ JoseExelente servicio buen trato muy buenos descuentos agencia muy limpia y lo bueno es que hablan español | Read Full Review8/7/2024 12:00:00 AM | DealerRater
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★★★★★ Black KingTerrible customer service. Battery and oil change does NOT take 4 hours. Nobody at the dealership explains anything correctly. The Service manager is a waste. He does nothing to mitigate the situations. He does nothing to make the customer happy. He does NOTHING to make sure the customer is happy and satisfied… one of the absolute wo | Read Full Review8/7/2024 12:00:00 AM | Google
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★★★★★ Jim GarrettDiagnosis spot on. My TRX performed like a young puppy after the care provided. Service excellent bases on results. | Read Full Review8/6/2024 12:00:00 AM | Google
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★★★★★ skirksey56Friendly, helpful and knowledgeable service manager, great service and close to home. I am very satisfied with service on my Jeep. | Read Full Review8/6/2024 12:00:00 AM | DealerRater
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★★★★★ Nelsonferland5I have taken my Chrysler to this dealership several times for service and work needed to be done on my vehicle. And every time I get my car back, I am not satisfied with the work that they do. I would definitely not recommend this shop to anyone. | Read Full Review8/6/2024 12:00:00 AM | DealerRater
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★★★★★ Carlos TrevinoValentine, worked miracles for us. Go see him! If there is a deal to be made, he will find it. The finance guy was amazing too. I forget his name sorry. But he worked out the deal so perfectly, that we were able to get GAP insurance and service coverage. If you’re a grown up, you know how important that is! ??????? Go see them. | Read Full Review8/4/2024 12:00:00 AM | Google
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★★★★★ Ssb AmoI took my truck up here to fix a small bumper issue ,they had it for two weeks didn’t do anything at all. Still have the same issue with it . They don’t communicate well . They lie to women and give them a run around to go to the next customer. They literally don’t handle business well at all no one never knows anything and they all | Read Full Review8/4/2024 12:00:00 AM | Google
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★★★★★ Jeremy SmithThey take more time than normal but it is because they are always pretty busy. They lost my key. Took forever to find the right people to talk with to get it resolved. Something you would think I wouldn’t have to work hard at with it being their error. They are so busy if the issue isn’t simple they don’t want to spend the time | Read Full Review8/2/2024 12:00:00 AM | Google
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★★★★★ Kyle DoranCores apparently require a box to be returned. They won't except a 300 core due to a 15 box. | Read Full Review8/1/2024 12:00:00 AM | Google
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★★★★★ melissaolivo97They are the worst. No communication, rude, and don’t take accountability. They broke something while repairing a recall. I left my car perfectly fine and received it 2days later no longer being able to start it. They yelled at us and made false claims. Even showed us pictures clearly showing they had obviously broken the part and st | Read Full Review8/1/2024 12:00:00 AM | DealerRater
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★★★★★ John DoeThey took my day away but I got ah free oil change | Read Full Review7/30/2024 12:00:00 AM | Google
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★★★★★ OlgaThis place is a bit concerning. Took a vehicle to get serviced because it kept shutting off on me and none of their technicians knew what the issue was. Had it for well over 4 weeks. Service Advisor was hardly any help either. After telling friends about my experience come to find out a couple of them had their own horror stories reg | Read Full Review7/30/2024 12:00:00 AM | Google
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★★★★★ Joe SotoI recently took my truck to Dallas Dodge for repairs on July 15 at 2 PM, and my experience was somewhat of a disaster. I advised my service rep, Johnny, that the issue was most likely related to the fuel filter, which it turned out to be, but the repair took an unexpectedly long time. My truck was finally ready on July 27 (12 days la | Read Full Review7/30/2024 12:00:00 AM | Google
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★★★★★ Eduardo TrujilloSalvador Sosa was very attentive, I received my truck in less than two hours. Wonderful service | Read Full Review7/28/2024 12:00:00 AM | DealerRater
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★★★★★ Joe SotoI recently took my truck to Dallas Dodge for repairs on July 15 at 2 PM, and my experience was somewhat of a disaster. I advised my service rep, Johnny, that the issue was most likely related to the fuel filter, which it turned out to be, but the repair took an unexpectedly long time. My truck was finally ready on July 27 (12 days la | Read Full Review7/28/2024 12:00:00 AM | Google
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★★★★★ Chelsea BaggsVal Daniel’s was amazing, not to mention his outfits are on point! Smooth and easy as always. I have now bought 4 jeeps through them. | Read Full Review7/27/2024 12:00:00 AM | Google
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★★★★★ Alex ArredondoJake is one of the best Car Salesman I’ve ever had the pleasure of dealing with. Absolutely took care of me and my family from start to finish. Incredibly trustworthy person who went above and beyond to make sure that we got what we needed. Thanks Jake. There was no special discount to write this review I’m just respecting Jake’s hus | Read Full Review7/27/2024 12:00:00 AM | Google
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★★★★★ Alexus BankaTook my car here for a recall repair on Friday the guy that helped me said if they couldn’t get to it Friday they would today (Saturday) well I called this morning to get an update turned out the guy that helped me if off this weekend and apparently that also means no one else can give me an update on my car or at least that’s what i | Read Full Review7/27/2024 12:00:00 AM | Google
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★★★★★ Kimyatta SandersI will never bring my vehicle here again. There were several items serviced that wasn't discussed with me or my partner. And upon picking my vehicle up from being serviced, all of the warning lights that were previously on in the dash came BACK on within 50 miles after being serviced. My experience getting thru to service agents and | Read Full Review7/27/2024 12:00:00 AM | Google
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★★★★★ Telci OmarI can swear that all those who gave this company 5 stars are store staff or friends. There are so many disrespectful and unloving people in this Company, they are definitely not doing their job well. They are too slow, too incompetent. They act very loosely. There are many people around. They even treated me disrespectfully while buy | Read Full Review7/27/2024 12:00:00 AM | Google
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★★★★★ DuallyGirlDerek J. provided great customer service for me to day.I needed help and he got me straight. I’m pleased with my visit today. ?? | Read Full Review7/26/2024 12:00:00 AM | DealerRater
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★★★★★ dpjrobeThere was no communication from the service tech and they don't answer their phones. | Read Full Review7/25/2024 12:00:00 AM | DealerRater
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★★★★★ Blake ColemanI wish I had read the reviews before I took my vehicle here. The service was terrible, and all-around communication was poor. They had my car over a week just to complete a one-hour recall repair. It would take days for my service to respond to calls and texts. It was all false promises and missed deadlines when I did talk with him. | Read Full Review7/25/2024 12:00:00 AM | Google
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★★★★★ Mbpirnie2The person helping me was wonderful, 2 hours to change oil is a bit excessive though. | Read Full Review7/24/2024 12:00:00 AM | DealerRater
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★★★★★ Priscilla PorrasAwesome dealership! Scott my Service advisor is amazing. Is always eager to help me when I call or come by. Thank you Scott ! | Read Full Review7/23/2024 12:00:00 AM | Google
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★★★★★ Huahua HeI hope google can let me give 0 stars for this shop.please don’t bring your vehicle to them. They just wasting your time and trick the customer. We drop off the vehicle 4 days ago and they just left my vehicle out side the parking lot until the battery run out still nobody taking care of it. I decided to towed my car to other shop.wo | Read Full Review7/23/2024 12:00:00 AM | Google
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★★★★★ CassieI had quite the experience at this dealership. My car got towed there due to not starting. I had to call myself everyday for 4 days to have someone give me an update. All I needed was a new battery and new auxiliary battery. They kept my car for 5 days and the total price for just batteries was $950. I also had them check out my whee | Read Full Review7/22/2024 12:00:00 AM | Google
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★★★★★ Challenger19Professional and informative to customers. I have been a customer for 4 years and I trust them with my vehicle. | Read Full Review7/20/2024 12:00:00 AM | DealerRater
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★★★★★ brotherdavidwilliamsMy service Consultant was Scott Southern.He gave me excellent service.Scott was sensitive to my needs and made sure I had a W.O.W.visit.God bless you. | Read Full Review7/17/2024 12:00:00 AM | DealerRater
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★★★★★ islam hasebaI purchased a part from a store, but later found it for $150 cheaper online. When I returned the part, they charged me a $100 restocking fee and said I had to wait two weeks for the refund. However, after two weeks, I was informed that the refund had not been processed and I would have to wait another two weeks. When I tried to order | Read Full Review7/17/2024 12:00:00 AM | Google
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★★★★★ WcwashburnThe service advisor was very knowledgeable and willing to work with the customer…she was very helpful! | Read Full Review7/16/2024 12:00:00 AM | DealerRater
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★★★★★ AngieNice people. Great atmosphere. Dusty was great, very nice. I will return for more service. | Read Full Review7/13/2024 12:00:00 AM | DealerRater
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★★★★★ Kermit ThomasWorking with this place has been an entire nightmare!!!!! Waited over a month for parts to arrive and no one called me once to follow up, they made me pre pay 1200 and ghosted me for a month….i could go on and on but I do not recommend this place if I could give 0 stars I would a NIGHTMARE VERY UNORGANIZED and overpriced !!!! | Read Full Review7/12/2024 12:00:00 AM | Google
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★★★★★ David RennkeI would give this establishment a zero star review if possible. I bought my 2012 Dodge van at this dealership 12 years ago and have had it service there regularly over the years. I took it in over a month ago because it had an intermittent stumble but no engine lights were on. because the problem was intermittent I was pretty sure it | Read Full Review7/12/2024 12:00:00 AM | Google
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★★★★★ crisanto gamezbad service paid for a warranty when I bought my vehicle and service department would not honor warranty | Read Full Review7/11/2024 12:00:00 AM | Google
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★★★★★ Paige TaylorI would not recommend this location. After a nine-month wait for a part, they attempted to overcharge us by $80. They failed to address our initial concerns and wanted to charge an additional diagnostic fee on top of the $1700 we had already paid for repairs. The lack of communication was frustrating. When we arrived to pick up our | Read Full Review7/11/2024 12:00:00 AM | Google
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★★★★★ coachferrellEveryone, from the salesperson, Valentine, to the GM, Michael - were very good and personable. Highly recommend. | Read Full Review7/10/2024 12:00:00 AM | DealerRater
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★★★★★ Ana FMr Daniels is an AMAZING salesperson he helped us buy our Jeep Grand Cherokee made the whole process easy and we didn’t have to spend hours and hours. 10/10 !! | Read Full Review7/9/2024 12:00:00 AM | Google
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★★★★★ TammyCalled was told what recall parts was needed scheduled appointment arrived the day of early was told to leave car left got home got a call to come back they don’t have the parts we would need to come back when parts arrive this was a total waste of gas and time | Read Full Review7/7/2024 12:00:00 AM | DealerRater
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★★★★★ bgoodwinI take my work minivan to this dealership for all service needs and the service is great all the time. Plus it has a comfortable waiting area where I can get work done. | Read Full Review7/6/2024 12:00:00 AM | DealerRater
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★★★★★ Gavin MilktartThe best damn service I've ever had anywhere! | Read Full Review7/6/2024 12:00:00 AM | Google
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★★★★★ Tammy BurseyMade a appointment for the recall that I was told my car had get here and was told I had to leave the car for repairs leave get home get a call saying come get your car we don’t have the parts needed wasted gas and time ask for supervisor find out the so call supervisor was the one who took the car n keys | Read Full Review7/6/2024 12:00:00 AM | Google
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★★★★★ Lucy LuNot this visit, Craig Garnison wasn't honest , truthful and forth coming. I would have had a better service by going to AutoZone than investing unwisely for a service that still cause me discomfort with reasons. His customer service and professionalism is an eye sore. In my next visit please do not direct my path to his desk nor p | Read Full Review7/5/2024 12:00:00 AM | Google
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★★★★★ Jessica VallejoI just brought my vehicle in for service since when I purchased the vehicle I was told by the finance guy that I was going to get 2 free oil changes part of an extra “coverage”. Just to now be told by the service advisor he looked it up and there is nothing in the system showing I have 2 free oil changes. :( drove all the way here. | Read Full Review7/5/2024 12:00:00 AM | Google
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★★★★★ Adam NortonAvoid this dealership. They have my car right now. They told me it would be a 2 hour oil change and tire rotation yesterday at 8am. Now it's been more than 24 hours, no one has responded to multiple text messages or voicemails. I called twice and talked to the receptionist who told me "there's not anyone I can transfer you to for | Read Full Review6/25/2024 12:00:00 AM | Google
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★★★★★ jkj1045Got oil change and tire rotation with Robert Alarcon , Service Advisor. In and out in about an hour which is what I wanted. Good advisor , clean waiting area , complimentary water and coffee. Three miles from home! | Read Full Review6/20/2024 12:00:00 AM | DealerRater
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★★★★★ barnesson4I like how everything went the way the service person came out and explain to me | Read Full Review6/19/2024 12:00:00 AM | DealerRater
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★★★★★ EDo not come here! They don’t take care of their customer. They charge a premium for their service and don’t back up their work. | Read Full Review6/18/2024 12:00:00 AM | DealerRater
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★★★★★ Willie claybonIm please with the work they do a good dealership I will tell others please about them | Read Full Review6/17/2024 12:00:00 AM | DealerRater
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★★★★★ Tony Dumenil11-17-21, arrived at Dallas Dodge around 3:30 pm, was greeted by service rep., Susana, who listened to my concerns about my Jeep's brake light. Took the vehicle to a tec, and at 4:1] pm., informed me it was the brakelight assembly, $230.03, and needed to be ordered. It would arrive 11-18-21 in the am. I made arrangements to be back o | Read Full Review6/17/2024 12:00:00 AM | Google
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★★★★★ T BScott is service was great! Dropped Jeep off for oil change and tire rotation. Called me as soon as it was completed. Very nice and profesional. | Read Full Review6/17/2024 12:00:00 AM | Google
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★★★★★ Xoloft73Caught a tire special, 2 hours later....installed and okln the road. Saved money too, bought 3 and paid 1.00 for the 4th. | Read Full Review6/15/2024 12:00:00 AM | Google
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★★★★★ francine7271Great job. Satisfied with the service I have had. Great employees service was given to me. | Read Full Review6/14/2024 12:00:00 AM | DealerRater
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★★★★★ Jsalas0103They made it fast and simple and I am so happy with my second purchase. | Read Full Review6/13/2024 12:00:00 AM | DealerRater
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★★★★★ CrogersDerek & Craig were extremely accommodating and made our visit quick and efficient. Would highly recommend this dealership to anyone. | Read Full Review6/13/2024 12:00:00 AM | DealerRater
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★★★★★ Focused Intelligence MediaScott was awesome personable . Glad to talk hoops with you . Thanks for getting me in and out of the service department so I could make a schedule meeting I had this morning. | Read Full Review6/13/2024 12:00:00 AM | Google
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★★★★★ LuisTang1025Nice and clean dealership make sure they get you situated And on your way simple in an out service team is great so is customer service | Read Full Review6/11/2024 12:00:00 AM | DealerRater
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★★★★★ Kevin WalradThe service techs never fail to disappoint. EVERY time I take a vehicle in for service I can count on grease/oil hand and foot prints in and on my vehicles. Drips under the hood, hand prints on the hood, fenders, and interior... take a couple of minutes before you deliver the vehicle back to the client and wipe it down. It's obvious | Read Full Review6/9/2024 12:00:00 AM | Google
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★★★★★ Mariobross41Service center is the worse I have ever been went for an oil change it took them four hours | Read Full Review6/8/2024 12:00:00 AM | DealerRater
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★★★★★ Challenger19Friendly and Professional. Always keep customers informed. I have been getting my car serviced at Dallas Dodge for 4 years and wouldn’t want to go anywhere else for service on my vehicle. Thank you Dallas Dodge! | Read Full Review6/7/2024 12:00:00 AM | DealerRater
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★★★★★ Andy NGreat service specials. Ease of scheduling and fast service. Will be back for future vehicle maintenance. | Read Full Review6/7/2024 12:00:00 AM | DealerRater
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★★★★★ Kelly StephensService was great and I love when they send coupons for service | Read Full Review6/7/2024 12:00:00 AM | Google
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★★★★★ Gregg DacusOver 1500 dollars for services. I am happy that my Jeep was taken care of. Alignment seemed off. The Jeep pulled to the right after my visit. Never has before, though. Thank you, Dallas Dodge Chrysler Jeep. | Read Full Review6/7/2024 12:00:00 AM | Google
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★★★★★ Kevin NguyenDo not purchase anything from these guys. They have very shady practices. You can literally find similar cars for less from other authorized dealers. Every jeep/dodge dealer has offered me prices well below listing except these guys. If you wait a few weeks, they will drop their prices. I tried to speak to a sales manager to negotiat | Read Full Review6/7/2024 12:00:00 AM | Google
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★★★★★ gamonjrAnthony do exelente work I have fallow him for over 10 years and always have been amazed with the service. | Read Full Review6/5/2024 12:00:00 AM | DealerRater
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★★★★★ mom momGreat service, Robert was my service guy and was super nice. As many times I have gone to a dealership in my life I have never had them walk me to car and open my door like a gentleman. | Read Full Review6/4/2024 12:00:00 AM | Google
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★★★★★ Candi StewardJamaal Alexander is an excellent representative of patience and ensured that I was informed and taken care of. | Read Full Review6/4/2024 12:00:00 AM | Google
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★★★★★ Kevric BrownSlow service on my last couple of visits since 2020. Work from home during pandemic means less driving for me. Had a free oil change due to last service visit being subpar. Glad to say that the service on this visit was at the level I remember. I drive from Denton to visit this location because of the superior service. Got me in and | Read Full Review6/1/2024 12:00:00 AM | Google