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Big Star Chrysler Jeep Dodge Ram FIAT

Big Star Chrysler Jeep Dodge Ram FIAT

★★★★★(411)read reviews
15711 Gulf Fwy, Webster, TX 77598
(281) 394-3955 Ask About Our Service Specials!

Service Hours

Mon: 07:00 am - 06:00 pmTues: 07:00 am - 06:00 pmWed: 07:00 am - 06:00 pmThur: 07:00 am - 06:00 pmFri: 07:00 am - 06:00 pmSat: 07:00 am - 02:00 pmSun: Closed

Why should you visit a Mopar service center?

Regardless of whether you drive a Chrysler, Dodge, Jeep®, Ram, FIAT® or another brand vehicle, we offer fast and professional service for nearly all makes and models.

  • Fast and convenient service
  • No appointment needed
  • Service for nearly all makes and models
  • Complimentary multi-point inspection
  • Tires and other services available
  • Coupons and Rebates for extra savings
  • Factory-trained, certified technicians

Backed by the World's Best Brands Mopar® Express Lane uses parts and products from the most trusted automotive brands.

Mopar® Express Lane uses only genuine Chrysler, Dodge, Jeep®, Ram and FIAT® Brand parts. All parts have been tested to ensure function, fit and finish of original specifications.
Magneti Marelli® parts are used on all other makes and models. Magneti Marelli has been a leader in both quality and innovation for 95 years and counting.
Mopar® Express Lane recommends Pennzoil® Motor Oil. We also offer the highest quality Pennzoil synthetic oil, keeping your engine clean and extending the life of your oil change for an even greater value.

The lifeblood of your Vehicle

The importance of regular oil changes can’t be overstated in keeping your engine running smoothly. Schedule an appointment with our highly trained technicians for help in finding the right oil for your needs or drop in for Express Lane service.

The Many Benefits of Engine Oil At its most basic, oil keeps your engine running. It also serves a number of other functions that help to prolong the life of your vehicle.

  • Friction Reduction
  • Heat Reduction
  • Engine Cleaning
  • Weather Tolerance
  • Rust and Corrosion Prevention
  • Improved Performance

How to Read your Tires

A vehicle asks a lot of its tires. By learning how to identify wear and decipher your tire's sidewalls, you'll be better prepared to deal with the issues that arise when rubber meets road.

BRANDS WE CARRY

  • Goodyear
  • Dunlop
  • Kelly
  • Bridgestone®
  • Firestone
  • Michelin®
  • BFGoodrich
  • Uniroyal
  • Continental
  • General
  • Yokohama®
  • Pirelli®
  • Falken
  • Ohtsu
  • Hankook
  • KUMHO
  • Nexen
  • Toyo
  • Nitto

Stop on a Dime

Make sure your brakes are functioning at their best with expert service from Mopar®. Learn how to spot signs of wear and what to do about them as well as how to extend the life of your brakes and what to look for when shopping for new brake pads and rotors.

Benefits of Magneti Marelli Brakes, offered by MoparMagneti Marelli brakes, offered by Mopar®, stand out from the competition. Learn what makes them so effective and what to look for when shopping for brake pads.

  • Ultra-Quiet Braking
  • New Brake Hardware
  • Superior Braking Performance
  • Rigorously Tested
  • Stainless Steel Hardware
  • Lifetime Limited Warranty

How can I extend the life of my brakes? The way you drive will make a significant impact on the life of your brakes. Avoid having to make hard stops by maintaining a safe distance from other vehicles and coasting to a stop when possible. Pay attention to any unusual noises or vibrations when braking and get them checked out—early intervention can avoid costly repairs.

How do I know when my brakes need to be replaced? By the time you notice the most obvious signs of brake wear, such as squealing or grinding noises when you brake, juddering or longer stopping distances, it may be too late for an easy fix. Regularly inspect your brakes, paying attention to the thickness of your brake pads and to any indicator lights on your dashboard. Also, you should make note of the recommended service intervals for your brakes and take your vehicle in for regular maintenance.

What causes my brakes to overheat? The friction from braking results in heat. When you brake aggressively or hold down the brake for a long time (such as when going downhill with a heavy load), it can put a lot of pressure on your braking system and can even “glaze” your brake pads by wearing them down to the point that they have trouble generating enough friction to stop. You can avoid overheating your brakes by driving more cautiously, downshifting instead of pressing the brakes to slow your vehicle and by staying on top of regular maintenance of your brakes.

How to Extend the Life of Your Battery

The average battery will last three to five years, but you can ensure that your battery’s lifespan will be in the higher end of that range with these tips.

  • Clean Your Battery
  • Limit Heat Exposure
  • Avoid Short Trips
  • Clamp Your Batteries
  • Turn Off Extra Features
  • Test Your Battery

How do I choose the right battery for my vehicle?Generally, a battery provided by your vehicle manufacturer or an original equipment manufacturer will be specifically designed for your vehicle, ensuring a seamless replacement. Mopar® stocks batteries for current-model FCA US LLC vehicles, so you can find the right one for your needs.

How do I recharge the battery? If your battery has no charge at all, you can use a battery charger to recharge it. Check the instructions on your charger and make sure that your vehicle and the charger are off before connecting any cables.

How do I know when my battery needs to be replaced? Look for signs that your battery may be nearing the end of its life, like electrical issues, a slow-starting engine or a check engine light on your display. When examining the battery directly, look for corrosion on the terminals, a sulfurous smell that could indicate leakage or a bloated or swollen battery case.

About Big Star Chrysler Jeep Dodge Ram FIAT

Big Star Chrysler Jeep Dodge Ram FIAT is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.

Dealer Conveniences

  • Shuttle Service Available
  • We Offer Rentals
  • Spanish Speaking
  • Free WiFi
  • We Have Early Bird Hours
  • We Offer Mopar Accessories
  • We Offer Mopar Performance Parts
  • We Do State Inspections
  • Certified Technicians

Call (281) 394-3955 today to schedule your next appointment.

Our technicians at Big Star Chrysler Jeep Dodge Ram FIAT are ready to help you!
Business Link Logo

Big Star Chrysler Jeep Dodge Ram FIAT is a BusinessLink Dealer!

Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.

Membership is free, with no dues or fees, and benefits include:
  • Next Available Bay Service: Members are always first in line for maintenance and repair work
  • Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
  • Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
  • Extended Service Hours: Longer hours mean your vehicle will be ready faster.

Call Big Star Chrysler Jeep Dodge Ram FIAT today at (281) 394-3955 to learn more

Check for Vehicle Recalls

Customer Reviews

  • ★★★★★ 287474
    Mehma is a pleasure to work with. She communicates well and provides updates daily. Thank you! | Read Full Review
    11/18/2024 12:00:00 AM | DealerRater
  • ★★★★★ rwdenergy
    Good buying experience. They got deal done quickly. Would recommend highly. Quick purchase. Got truck I needed. | Read Full Review
    11/18/2024 12:00:00 AM | DealerRater
  • ★★★★★ msampson101
    Great vehicle, at a nice price. My RAM 1500 was delivered in perfect condition, just as promised, on time. The staff was extremely helpful in all phases of this purchase! I highly recommend Big Star! | Read Full Review
    11/17/2024 12:00:00 AM | DealerRater
  • ★★★★★ Fritz Gartner
    I wish I could give less than 1 star. I called them about a specific car they were advertising, they said it was available AND TEXTED ME AN APPOINTMENT TIME! I got there in an hour, and low and behold they had JUST SOLD THE CAR AN HOUR AGO!! (oh my how unlucky was I!) They did not notify me even though they had my cell# since the | Read Full Review
    11/17/2024 12:00:00 AM | Google
  • ★★★★★ Denny Vu
    Came in to look at gladiators today and Daniel was really helpful in making sure I was well informed about certain specs I was looking for. Easy to work with and was not pressured. Would definitely recommend him if anyone is looking into a vehicle! | Read Full Review
    11/16/2024 12:00:00 AM | Google
  • ★★★★★ Jessie Bucker
    Our car was totaled last week. We stopped by and looked at a few options. Nick kept us up to date on the inventory and was very responsive! | Read Full Review
    11/16/2024 12:00:00 AM | Google
  • ★★★★★ Monique Leal
    We called and asked if a vehicle was available. Nicholas had it pulled up and ready for us. He was very nice and helpful. | Read Full Review
    11/16/2024 12:00:00 AM | Google
  • ★★★★★ lucky41day
    Call around but this will the best place to take your vehicle it had a better price a they only took 2 days like they said they where. I’ll definitely take my truck back there for any other work I need | Read Full Review
    11/16/2024 12:00:00 AM | DealerRater
  • ★★★★★ James Smith
    Deceptive online pricing. Advertised a gladiator for 34.446, only to be told there was an additional 7K in upgrades after test drive. Wasted 90 minutes of my time. | Read Full Review
    11/15/2024 12:00:00 AM | Google
  • ★★★★★ Liz Waters
    I recently purchased a Wrangler from Big Star Jeep in Clear Lake and had the pleasure of working with Daniel Ramirez. Daniel took the time to understand my needs, answered all my questions, and presented me with options tailored to my preferences. His transparency and honesty instilled trust, making me confident in my decision. | Read Full Review
    11/14/2024 12:00:00 AM | Google
  • ★★★★★ sedricmyers
    My service experience was UTOPIA. From start to finish, a wonderful experience. Continue the great work. | Read Full Review
    11/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ rand_hopkins
    Excellent service and very easy to reach a deal that was equitable for both parties. I will be back to buy my next truck! | Read Full Review
    11/13/2024 12:00:00 AM | DealerRater
  • ★★★★★ ganapathy.nagarajan
    Had a pleasant buying experience with Sales - Amber and the Sales Managers. Quick purchase i could complete in my working days. Big star dodge did not add a whole lot of additional charges to make my purchase possible within budget. However, for the price, i wish they had included atleast a second key. | Read Full Review
    11/12/2024 12:00:00 AM | DealerRater
  • ★★★★★ jonathan michaels
    I came in with some ideas of what I wanted. Sat in multiple trucks 1500s and 2500s (gas and diesel). At one point Brittany and I were measuring the cab height to make sure it would fit in the garage. Bought a beautiful billet silver 2024 ram 2500 4x4 crew cab short-bed hemi. | Read Full Review
    11/12/2024 12:00:00 AM | Google
  • ★★★★★ Valarie Rose
    The team at big star Dodge went above and beyond for my oil change. They made sure I understood the process and didn’t try to upsell unnecessary services. Honest and efficient! | Read Full Review
    11/12/2024 12:00:00 AM | Google
  • ★★★★★ Sage Neece
    They didn’t give me my deposit back to a “cyber hack” | Read Full Review
    11/12/2024 12:00:00 AM | Google
  • ★★★★★ B Howell
    They lied to me to get me in the door. I specifically asked them if there was any additional dealer add ons and that the proce online was the price. They confirmed that. I get there are there is a $7000 dealer package that there is no mention of on their website and that the salesmen won't tell you about. Keep that in mind before you | Read Full Review
    11/12/2024 12:00:00 AM | Google
  • ★★★★★ Santiago Carrero Longlax
    | Read Full Review
    11/12/2024 12:00:00 AM | Google
  • ★★★★★ David Feil
    Slower than a snail in January in Alaska! | Read Full Review
    11/12/2024 12:00:00 AM | Google
  • ★★★★★ Tommy
    Went in to ask about oil light being on after an oil change. Guy acted like they were to busy but nothing was in line. Typical new employees want paychecks but do nothing for them and is ruining a mans business!!! Fire the whole service department they’re very unprofessional!! | Read Full Review
    11/11/2024 12:00:00 AM | DealerRater
  • ★★★★★ michael.duenas1963
    With less than 1800 total miles on our brand new less than a month old GCL, We started experiencing Electronic control and air conditioning problems right after the first automatic software update downloaded. Scheduling warranty service has turned into a few weeks of waiting to have our new jeep serviced. No loaners are available and | Read Full Review
    11/10/2024 12:00:00 AM | DealerRater
  • ★★★★★ d6const
    My Husband brought in his truck to have it aligned. But they took an entire day and did nothing so we had to pick it up and take it elsewhere. Looks like they wanted to perform more service on it and charge over a thousand dollars before even trying to service it for what it was brought in for. Will not even try this place ever again | Read Full Review
    11/10/2024 12:00:00 AM | DealerRater
  • ★★★★★ Cameron Ferro
    good service | Read Full Review
    11/9/2024 12:00:00 AM | Google
  • ★★★★★ Haeri Cruz
    Purchased a vehicle with Brandon and he was very helpful, he was very knowledgeable about each car’s features and made the whole process feel seamless and stress-free. I appreciated his honesty and transparency throughout, as well as the attention to detail in explaining financing options. Brandon was very attentive and ensured I dro | Read Full Review
    11/9/2024 12:00:00 AM | Google
  • ★★★★★ Jacob Murillo
    | Read Full Review
    11/9/2024 12:00:00 AM | Google
  • ★★★★★ Claudia Ocasio
    Great dealership! I really recommended. Went looking for a Dodge Ram. My sales man was Brandon i really recommend him. He is very professional and has so much knowledge when it comes to cars. He was very patient and made sure i left with the truck I wanted. Thank you Brandon for making my car shopping experience smooth and easy. | Read Full Review
    11/9/2024 12:00:00 AM | Google
  • ★★★★★ Martha Flores
    I want to take the time to give a HUGE shout out to sales man Brandon Cantu. He is so helpfull & takes time to explain every detail...because of him we are now owners of my dream truck. | Read Full Review
    11/9/2024 12:00:00 AM | Google
  • ★★★★★ Nana Cruz
    I had an incredible experience working with Brandon. From the moment I walked in, he was friendly, professional, and genuinely dedicated to helping me find the perfect car. From start to finish Brandon made everything so easy but he was also very transparent and I very much appreciated that. If you’re looking for someone who is pat | Read Full Review
    11/9/2024 12:00:00 AM | Google
  • ★★★★★ Diane R
    I purchased a vehicle from Brandon Cantu and he was an amazing salesman. Make sure I had everything that I needed. | Read Full Review
    11/9/2024 12:00:00 AM | Google
  • ★★★★★ Lynn Turner
    Great Service! Daniel & Jacob made a great experience. Drove all the way from Austin for my 2500. Highly recommended | Read Full Review
    11/9/2024 12:00:00 AM | Google
  • ★★★★★ Wisper Grumbles
    Went in and was greeted By Nick he was very professional! I went in there not really knowing what I was looking for and left knowing exactly what I wanted! If you need a car go see Nick he’s the best! | Read Full Review
    11/9/2024 12:00:00 AM | Google
  • ★★★★★ Maria Reyes
    Purchased a vehicle from Brittany, and she was very friendly and went above and beyond to ensure that my buying experience was perfect .I would for sure recommend Big Star to anyone I know who is interested in purchasing a vehicle! | Read Full Review
    11/9/2024 12:00:00 AM | Google
  • ★★★★★ John Harrison
    Friendly staff. Receptionist was welcoming. Had a pleasant and friendly experience with a salesperson named Daniel today. Transparent with the process and helped me find the right vehicle for our family. 5 star | Read Full Review
    11/9/2024 12:00:00 AM | Google
  • ★★★★★ Kim Ruiz
    I had an excellent experience at Big Star Chrysler Jeep Dodge Ram thanks to Erik! He was incredibly helpful and went above and beyond to help me find the exact Jeep Compass I wanted. The entire process was easy and stress-free. If I’m ever in the market for a new vehicle again, I’ll definitely be returning. | Read Full Review
    11/9/2024 12:00:00 AM | Google
  • ★★★★★ Gineva Hyde
    Nick R was great to work with! He was very professional! Thanks Nick! ?? | Read Full Review
    11/9/2024 12:00:00 AM | Google
  • ★★★★★ David Rincon
    I purchased a car from Brandon and I will confidently say it was the best car buying experience! His expertise on the various models, features and pricing options was impressive. Brandon was able to explain everything in the simplest form for my better understanding. He did not just care about the sell, his intentions were to ensure | Read Full Review
    11/9/2024 12:00:00 AM | Google
  • ★★★★★ LA Fitness
    Bought a 3500 Diesel from Daniel. Great and honest experience. Cindy back in finance was fantastic. | Read Full Review
    11/9/2024 12:00:00 AM | Google
  • ★★★★★ Jeffery Robertson
    Nick Robertson very pleasent young man to work with his energy is infetious .He really does the best job to take care of you and get you the best deal possible will shop with him again | Read Full Review
    11/9/2024 12:00:00 AM | Google
  • ★★★★★ Tomoki Nishiguchi
    I purchased a new 2024 Jeep Gladiator from this dealership on October 19, 2024. Initially, I was pleased with the $17,305.25 dealer discount offered by the salesperson. However, I also wanted information about maintenance service packages, assuming it might be included in the "BIG STAR PACKAGE" listed in my paperwork. Unfortunately, | Read Full Review
    11/9/2024 12:00:00 AM | DealerRater
  • ★★★★★ 287474
    Mehma is FANTASTIC! Great overall experience. She explained the whole process and it was very smooth. | Read Full Review
    11/8/2024 12:00:00 AM | DealerRater
  • ★★★★★ qjones2003
    The communication started out clear with the initial sales rep I worked with. Beyond the first day of contact it was very difficult to get any information about my application. What’s even more troubling is these guys didn’t want to close the deal to give me 1 day to collect close to $20k for the down payment. Calls me 2 days later t | Read Full Review
    11/8/2024 12:00:00 AM | DealerRater
  • ★★★★★ Matt
    My wife and I had a great experience with our trade in and purchase of new vehicle. | Read Full Review
    11/7/2024 12:00:00 AM | DealerRater
  • ★★★★★ jennifer cob
    We just purchased a vehicle with Nick! Hands town the best customer service. He made sure we walked out of there with the car we wanted. Thank you so much Nick!! | Read Full Review
    11/7/2024 12:00:00 AM | Google
  • ★★★★★ gtyoung1998
    My salesman was fantastic. Service advisor was great. I was not happy with my experience in the finance office. This guy forced extra items onto my purchase order and I still don't know what I paid for. | Read Full Review
    11/7/2024 12:00:00 AM | DealerRater
  • ★★★★★ tomoki nishiguchi
    I purchased a new 2024 Jeep Gladiator from this dealership on October 19, 2024. Initially, I was pleased with the $17,305.25 dealer discount offered by the salesperson. However, I also wanted information about maintenance service packages, assuming it might be included in the "BIG STAR PACKAGE" listed in my paperwork. Unfortunately, | Read Full Review
    11/7/2024 12:00:00 AM | Google
  • ★★★★★ Karina DaSilva
    Purchased a Durango R/T from Josh yesterday and we had the smoothest process ever. Never had we been at a dealership for such a short time. The customer service was excellent and they gave us numbers right where we wanted them. ?????????? | Read Full Review
    11/6/2024 12:00:00 AM | Google
  • ★★★★★ bellesnspeedjunkie
    This dealership is exemplary! From the sales team to finance, and even the service department, this staff is top notch! The facility is clean and accommodating. You can tell they take pride in their customer service. The respect shown to our family was absolute. We would recommend this dealership to anyone looking for a seamless, eas | Read Full Review
    11/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ ddurham16693
    It took 15 days for an electrical issue and still not sure if it was repaired. The emergency brake still engages by itself. | Read Full Review
    11/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ Roof-fat
    The most horrible service I've visited in my life , and it was today. Called them, Talked to Monica, explained that i will drive from Cypress, and she promised to have car available . Came at 2 pm, some guy Denise , saying car in a mechanical shop and not ready. When i said how, you promised, he just said "i am sorry". Are you seriou | Read Full Review
    11/6/2024 12:00:00 AM | Google
  • ★★★★★ claytonrobertbarnes
    Thanks very much for servicing my Ram 1500. Professional service. There was a long wait time, even though I had made an appt, but the service center provided an Uber so I didn't have to wait at the center for 4 hrs for an oil change | Read Full Review
    11/4/2024 12:00:00 AM | DealerRater
  • ★★★★★ Pablo Breton
    I recently visited Big Star Dodge and had a mixed experience. I was interested in a Jeep Rubicon listed for $48,736. After discussing my trade-in, they offered me $43,000 for my vehicle, and we agreed on that price. However, when I received the bill of sale, the price had jumped to $54,700. When I asked why it didn’t match the listed | Read Full Review
    11/4/2024 12:00:00 AM | Google
  • ★★★★★ Chris Young
    Ask for Nick Robertson! I decided I wanted a jeep gladiator and went to dealership after dealership looking for a good deal. I was walking around the lot at Big Star Dodge looking at gladiators I was interested in and was politely approached by Nick asking to assist me and offing a test drive. Nick was very relaxed and not pushy at a | Read Full Review
    11/2/2024 12:00:00 AM | Google
  • ★★★★★ SZEMAK66
    Sales man is agresive and the waiting time on financial are is extrem way yo long | Read Full Review
    11/2/2024 12:00:00 AM | DealerRater
  • ★★★★★ lucillemae98
    Jasmin really made sure to take good care of me and my vehicle. Had the best customer experience with her despite the short notice of my car needing services | Read Full Review
    11/1/2024 12:00:00 AM | DealerRater
  • ★★★★★ Steven R
    Purchased a vehicle today from Nick, and the process could not have been easier. He was very friendly and went above and beyond to ensure that my buying experience was A1. To top that off, Cindy in the finance department was amazing and very thorough with explaining all of the numbers and answered all of my questions. I would definit | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ jessishoe
    The staff were all pleasant and accommodating to my children but the process was drawn out longer than necessary. | Read Full Review
    11/1/2024 12:00:00 AM | DealerRater
  • ★★★★★ Bryan Hallonquist
    Took my 2018 Ram 1500 to get the transmission serviced. They first tried to convince my that it has "lifetime" fluid so it doesn't need serviced. They tell you that because they want you to buy a new truck from them after the trans goes out. I said I wanted it done anyways and could tell the service guy was annoyed and really didn't | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ mgreen709
    Great all around car buying experience. Excellent sales department. Nick and Jesse were extremely helpful. Finance was great as well. Chris made sure I had all the coverage I needed. Hats off to Big Star! | Read Full Review
    10/31/2024 12:00:00 AM | DealerRater
  • ★★★★★ JaylonW
    Great support from Mehma. Constantly kept me informed and made sure I had a loaner. | Read Full Review
    10/31/2024 12:00:00 AM | DealerRater
  • ★★★★★ dhouse2509
    I am so grateful for our salesman and the team at Big Star. Everyone was so nice and helpful. | Read Full Review
    10/30/2024 12:00:00 AM | DealerRater
  • ★★★★★ a.poe
    I got a great price and all of the employees were very friendly, thanks again | Read Full Review
    10/30/2024 12:00:00 AM | DealerRater
  • ★★★★★ sir_wesleyc
    Awesome did a great job in the service department. He communicated very well and helped me get my vehicle repaired economically. | Read Full Review
    10/30/2024 12:00:00 AM | DealerRater
  • ★★★★★ fabiolaescobedo85
    service is always fast, workers are nice and very informative with any questions or concerns i have. | Read Full Review
    10/30/2024 12:00:00 AM | DealerRater
  • ★★★★★ Alex Michaels
    Had a good experience with Daniel Ramirez, clear and transparent with the process. knowledgable on the Durango’s. happy with my purchase | Read Full Review
    10/30/2024 12:00:00 AM | Google
  • ★★★★★ atorres78704
    The service is generally good, with one notable exception. During the course of an oil change/fluids check, the tech left the cover off of the brake fluid reservoir. The cover was lost/misplaced, and we ended up being responsible for purchasing a replacement. Now we do a visual inspection before leaving the service center. | Read Full Review
    10/30/2024 12:00:00 AM | DealerRater
  • ★★★★★ ALWZTRD
    Very slow. Lack of communication between The service desk and myself is definitely the number one problem. I checked it on time but I didn’t hear from them until I went back to check on my truck until two hours later. I couldn’t find my service person so I was standing there and another person offered to help me and I was thankful fo | Read Full Review
    10/30/2024 12:00:00 AM | DealerRater
  • ★★★★★ AbdulRehman Mansoor
    | Read Full Review
    10/29/2024 12:00:00 AM | Google
  • ★★★★★ Andrew Diamond
    Read the reviews folks. The issues I am experiencing are the same ones that most reviewers have had. I reached out to this dealership Monday evening and inquired about a new RAM 1500 they had advertised on their website. I am an Illinois resident, so I cannot simply hop in the car and drive to them. This particular RAM 1500 is sh | Read Full Review
    10/29/2024 12:00:00 AM | Google
  • ★★★★★ Thom Paterno
    | Read Full Review
    10/28/2024 12:00:00 AM | Google
  • ★★★★★ i_erika84
    I am so grateful for the team at Big Star CJDR service department, especially Austin! He was so understanding and helpful to my situation. He literally brought me to tears for his complete understanding of my situation. I am truly moved by his compassion. | Read Full Review
    10/28/2024 12:00:00 AM | DealerRater
  • ★★★★★ Jesus Morin Jr.
    As of Saturday 26 2024 i saw truck listed on Big Star CHDR website at $39,978. Stock number SN538417 VIN 1C6SRFFPXSN538417. On the website AUTOSTART is offered to make an online purchase without having to deal with a salesperson. I made the process at night to purchase the vehicle and got my credit approved for the total amount of pu | Read Full Review
    10/28/2024 12:00:00 AM | Google
  • ★★★★★ dtremont
    Prompt courteous service. Took me right in and truck was being serviced. They told me about software updates and how long that would take did some maintenance outside of warranty items and all is good. | Read Full Review
    10/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ juansantana.1979
    The service was great. I understanding it wasn’t too difficult to drop off on the weekend to be able to work on my vehicle. Supervisor call the next day in a couple days after that the truck was ready service | Read Full Review
    10/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ MS
    The day before going I schedule an appointment for a truck. About an hour before closing called and texted to make sure it was still there with no answers or responses. When we got there of course the truck was sold and the sales person had an emergency so she wasn't there. Another sales person took her place and after going back and | Read Full Review
    10/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ Michael Lewis
    Mess with the numbers too much | Read Full Review
    10/27/2024 12:00:00 AM | Google
  • ★★★★★ marygarcia0521
    Great job on servicing our car. Thank you for your prompt service. Great and kind team | Read Full Review
    10/26/2024 12:00:00 AM | DealerRater
  • ★★★★★ sanjuisilva
    Excellent good yes as wonderful jeep comfortable color nice car white leather seats space interior | Read Full Review
    10/26/2024 12:00:00 AM | DealerRater
  • ★★★★★ cncprof
    Big Star service center has always been top notch in my opinion. They are always courteous and professional in any needs I've had over the years. | Read Full Review
    10/26/2024 12:00:00 AM | DealerRater
  • ★★★★★ leblanc521
    Service was ok. After pickup, my car was not washed and the oil notification was not reset. | Read Full Review
    10/26/2024 12:00:00 AM | DealerRater
  • ★★★★★ J Micheli
    I am extremely disappointed in this dealership. I had 3 different people call/text me this week in regards to a vehicle I inquired about online. I asked to get the trade in value on my vehicle done before I drive up there. Not one of them followed up with me. The pricing looks good on the website but I'm not too sure if they really w | Read Full Review
    10/26/2024 12:00:00 AM | Google
  • ★★★★★ steve.shepheard
    Quickly identified issues and worked with my warranty company for applicable payments and then completed repairs. Very happy with the service department on this visit. | Read Full Review
    10/25/2024 12:00:00 AM | DealerRater
  • ★★★★★ sammy.may
    Our experience with our salesman and the delivery of our Jeep was excellent and we would definitely refer our friends and family to your dealership! | Read Full Review
    10/25/2024 12:00:00 AM | DealerRater
  • ★★★★★ alan.hawkins66
    To many people and once you sign the contract. Nobody wants to help you get out of there. | Read Full Review
    10/25/2024 12:00:00 AM | DealerRater
  • ★★★★★ J
    I am extremely disappointed in this dealership. I had 3 different people call/text me this week in regards to a vehicle I inquired about online. I asked to get the trade in value on my vehicle done before I drive up there. Not one of them followed up with me. The pricing looks good on the website but I'm not too sure if they really w | Read Full Review
    10/25/2024 12:00:00 AM | DealerRater
  • ★★★★★ pwmccue
    Joshua was very thorough and knowledgeable in his work. He helped me through the process. | Read Full Review
    10/24/2024 12:00:00 AM | DealerRater
  • ★★★★★ howardderiboo
    I was promised running boards 2 wks later none. NOT COOL at all Just be honest about it | Read Full Review
    10/24/2024 12:00:00 AM | DealerRater
  • ★★★★★ mgreen709
    Awesome service, great staff. Sales and financing went smoothly. Both Nick and Jesse in sales were great. Chris in finance went over and above to make sure I had the coverage I needed. Just a great all around great car buying experience! | Read Full Review
    10/23/2024 12:00:00 AM | DealerRater
  • ★★★★★ hectortorre6868
    It was great will come back service person very knowledgeable will recommend dealership to my friends. | Read Full Review
    10/23/2024 12:00:00 AM | DealerRater
  • ★★★★★ mbhartman64
    Great experience! Loved staff and place. Wonderful people and great service at Big Star ?? M | Read Full Review
    10/23/2024 12:00:00 AM | DealerRater
  • ★★★★★ txroguevbc
    Quick and easy! My wife and I both agreed that it was the easiest vehicle purchase ever. | Read Full Review
    10/23/2024 12:00:00 AM | DealerRater
  • ★★★★★ Francisco
    My Vehicle has a GPS device went in for a recall maintenance that lasted 5 days and the vehicle was never moved of the back parking lot..never received updates had to call 2 or perhaps 3 times did never once received a call back from the maint. dept. | Read Full Review
    10/23/2024 12:00:00 AM | DealerRater
  • ★★★★★ rubyjb1911
    Helpful, professional, polite, prompt and easy access to the dealership, with a courtesy follow up. | Read Full Review
    10/22/2024 12:00:00 AM | DealerRater
  • ★★★★★ Ross Gallegos
    The worst dealership experience we have ever experienced. I have purchased a lot of cars before and this has got to be a scam that they run here. We were in Houston from out of town. I called them and told them I had financing and wanted to purchase a new Jeep Grand Cherokee for their listed price. They verified and had it availa | Read Full Review
    10/22/2024 12:00:00 AM | Google
  • ★★★★★ velasco_yesenia
    Very grateful to go back for my second time to get a vehicle from Dodge Clear lake. Mr.Erick was very patient all the 3 times I went to look at vehicles very helpfull. | Read Full Review
    10/21/2024 12:00:00 AM | DealerRater
  • ★★★★★ dkpoydras
    The were very helpful and kind.when I walked in they helped me right then. | Read Full Review
    10/20/2024 12:00:00 AM | DealerRater
  • ★★★★★ ruwen142429
    Countable reliable incredible can be trusted as a family relationship. Strongly recommended be with them for sure | Read Full Review
    10/19/2024 12:00:00 AM | DealerRater
  • ★★★★★ JOJOBLACKMON
    Finance team professionalism is horrid when get my vehicle they added a bunch of extra thing we had agreed to not have included and was added anyway when asked about this they then lied about them needing to be on deal and once wee sighnes more papper work to remove there extra packages they where still added | Read Full Review
    10/19/2024 12:00:00 AM | DealerRater
  • ★★★★★ Dustin A
    Advertised prices do not reflect mandatory dealer add-ons of 6k. Dealer options: 5995 - Includes a 5 year theft and vehicle recovery system, with quite a few added features. - Lifetime warranty and guarantee on the ceramic window tint. - also a nano diamond ceramic coating on the interior and exterior that covers replace and repair | Read Full Review
    10/19/2024 12:00:00 AM | Google
  • ★★★★★ deli2983
    Wonderful customer service. Adrian was very attentive and helped out with our needs. Good communication. | Read Full Review
    10/18/2024 12:00:00 AM | DealerRater
  • ★★★★★ almtz73
    I bought my truck here. I came back for a car for my son. Ryan was not only extremely accommodating but a perfect example of how a dealership should value customer loyalty. I will definitely be buying my next car here! Thanks Ryan and Nicholas. | Read Full Review
    10/18/2024 12:00:00 AM | DealerRater
  • ★★★★★ Christina Fisher
    Don't even bother calling or inquiring about a vehicle. Ghosted me on a website inquire. Ghosted me on a call when I asked for information not listed. Called 8hrs later and a different salesman picked up and when he said he was going to transfer me I said I'd rather not because they stopped responding so he hung up on me. Then I call | Read Full Review
    10/18/2024 12:00:00 AM | Google
  • ★★★★★ samguzman1320
    Excellent fast and courteous service. From the time I got there until the time I left. | Read Full Review
    10/15/2024 12:00:00 AM | DealerRater
  • ★★★★★ jbarker6
    I came looing to complete an Oil change and get a solid Multi-Point Inspection. What I received was a list of items totalling 2400.00. As this was my first time visiting your service department you had no records of previous maintenance. It was recommended to flush and replace Differential and Transfer case fluids however, upon my ow | Read Full Review
    10/15/2024 12:00:00 AM | DealerRater
  • ★★★★★ ROSEMARY_EVERITT
    Worst customer service and sales men’s I’ve ever encountered. Will never refer anyine | Read Full Review
    10/15/2024 12:00:00 AM | DealerRater
  • ★★★★★ rsmali3
    It was a pleasure to work with Wade. He made the car buying experience less painful. | Read Full Review
    10/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ iluna284
    Poor communication. No sense of urgency to resolve customer matters. Not taking customer’s issues seriously. Not providing the correct solution to customers issue. Poor customer service. Will not be returning to this dealership. | Read Full Review
    10/13/2024 12:00:00 AM | DealerRater
  • ★★★★★ I
    First off I see a lot of negative reviews everyone has their own experience. However, for my own personal experiences I can say I personally had a fantastic experience with Richard Fernandez salesperson, who went above and beyond to help me reach my price point. I do noticed on their website it does list a higher quote. However—negot | Read Full Review
    10/12/2024 12:00:00 AM | Google
  • ★★★★★ CynD
    Only thing is the visits are always hours long even with an appointment. And that's for an oil change. | Read Full Review
    10/12/2024 12:00:00 AM | DealerRater
  • ★★★★★ ty4868
    It was the worst buying experience ever. I would never recommend this place! The finance staff was horrible, the sales team made the sale happen. After the sale, absolutely no support from anyone at the dealership. | Read Full Review
    10/12/2024 12:00:00 AM | DealerRater
  • ★★★★★ Grant Gundy
    I would not recommend this dealership to anybody. The woman that answers the front desk is rude. I set up an appointment with Eric to look at a truck and drove three hours to the dealership just to find out it got sent to auction. Also, nobody at the dealership answers their phones or seems to know what’s going on. Like I said please | Read Full Review
    10/12/2024 12:00:00 AM | Google
  • ★★★★★ Jamal Houmani
    Basically they refused to sell me the truck at the advertised price unless I buy their $6k bs dealer add on. What a joke, terrible customer service. | Read Full Review
    10/12/2024 12:00:00 AM | Google
  • ★★★★★ rmkatigbak
    Mr. Torres , our sales person is very friendly and professional. Made the transaction with ease. Highly recommended individual. | Read Full Review
    10/11/2024 12:00:00 AM | DealerRater
  • ★★★★★ partin_brent1960
    Dennis, my salesperson was great in his work. Very friendly and accommodating. Explained everything very well. Chris Schnooberger was very good at explaining everything too. | Read Full Review
    10/10/2024 12:00:00 AM | DealerRater
  • ★★★★★ bjp62
    Service was great and quick and professional, I would recommend Big Star of clear Lake to my friends.. | Read Full Review
    10/10/2024 12:00:00 AM | DealerRater
  • ★★★★★ Jorgetamez
    Not satisfied with the purchase I did 5 months ago my sales man TJ was supposed to help me not just sale me a vehicle well at least that's what I thought.. they promised me a 100$ gift card if I would complete a survey giving them all 10s when in reality they weren't all 10s with me at the dealership. Till this day they haven't evan | Read Full Review
    10/10/2024 12:00:00 AM | DealerRater
  • ★★★★★ chiefgetinducks
    Big Star lives up to their name every time we have our vehicle serviced there. They are courteous, professional and timely with their services. | Read Full Review
    10/9/2024 12:00:00 AM | DealerRater
  • ★★★★★ Shereekie
    If you want to purchase a car, this is the best price around. However, if you need anything to follow up, take your business elsewhere. The only way you will get addressed is if you are there when they open. However, they will give you xx just to get you to leave, and you will never hear from them again. Your problem will remain the | Read Full Review
    10/9/2024 12:00:00 AM | DealerRater
  • ★★★★★ shucky ducky
    If you want to purchase a car, this is the best price around. However, if you need anything to follow up, take your business elsewhere. The only way you will get addressed is if you are there when they open. However, they will give you BS just to get you to leave, and you will never hear from them again. Your problem will remain the | Read Full Review
    10/9/2024 12:00:00 AM | Google
  • ★★★★★ TerrieMichael TMsolutions
    We sale ice cream here | Read Full Review
    10/8/2024 12:00:00 AM | Google
  • ★★★★★ princess2yall
    Too many surveys at the end. This is the 3rd one I've done. Again, I dont see why you make an appointment only to sit for 2 hours before your vehicle is taken in. | Read Full Review
    10/8/2024 12:00:00 AM | DealerRater
  • ★★★★★ michaelmaes
    Poor customer service, with no follow-up on vehicle. 2020 Ram 2500 Tradesman transmission internal failure occurred at 37,331 miles on vehicle. After it took over 1 month to replace, transmission failed twice to shift properly. I took the vehicle back to Ram. They looked at it and couldn't find a problem. I told them I no longer trus | Read Full Review
    10/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ frankwilder31
    Work was not completed as requested. When service advisor called me to request a 10 on the survey I ask why she had not returned my calls. She blamed the others that had answered the calls and said she would order parts and call me when they arrived. This has been 2 months. I have been waiting to get in for the work since last Decemb | Read Full Review
    10/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ rpgilvarry
    Friendly atmosphere and staff working together well. Amber and Chris were both very professional with handling customers. Would recommend Big Star to anyone looking for a vehicle. | Read Full Review
    10/5/2024 12:00:00 AM | DealerRater
  • ★★★★★ Francisco Ponce
    | Read Full Review
    10/4/2024 12:00:00 AM | Google
  • ★★★★★ Magda Mas
    Buenas noches quiero haser referencia a la señora Martina pues es muy buena en la venta de autos es complaciente y siempre procura q salgas con lo q tú quieres realmente estoy muy satisfecha con la compra de mi auto fort el día martes día primero de octubre y todo gracias a Martina estoy muy agradecida y satisfecha | Read Full Review
    10/4/2024 12:00:00 AM | Google
  • ★★★★★ Adriana Montes
    Martina es lo mejor que tiene Big star Dodge en espanol conservenla su servicio al cliente es exelente recomendada ampliamenre | Read Full Review
    10/4/2024 12:00:00 AM | Google
  • ★★★★★ retireetx
    I stopped using the dealership several years ago because of the poor service and lack of response on issues. But I thought I would try again, Cristal was so great and efficient that I now have a very positive attitude about Big Star. Thanks | Read Full Review
    10/3/2024 12:00:00 AM | DealerRater
  • ★★★★★ lizwilkinson425
    We were only here to have damage that occurred by the dealership during a previous service appointment corrected. When my husband picked up the vehicle, you would have thought it would be immaculate. The repair shop left paint all on the bumper. We now have to return AGAIN for it to be cleaned off. That follow on appointment has stil | Read Full Review
    10/3/2024 12:00:00 AM | DealerRater
  • ★★★★★ abigailzavala0805
    Service is fast! Very attentive and polite, great customer service! I will be coming back! | Read Full Review
    10/2/2024 12:00:00 AM | DealerRater
  • ★★★★★ Kcypert
    great customer service experience provided by Vincent as always.. advantage plan pricing package can't be beat! | Read Full Review
    10/2/2024 12:00:00 AM | DealerRater
  • ★★★★★ albert.e.alonzo
    Excellent job by the service department. Austin was knowledgeable and patient. I really appreciate his hard work on this repair. | Read Full Review
    10/2/2024 12:00:00 AM | DealerRater
  • ★★★★★ Alfred Sanchez
    UNA GRAN EXPERIENCIA CON LA SRA MARTINA Y GRACIAS A ELLA Y MI DIOS YA TENGO MI CARRO MUCHAS GRACIAS POR UN SERVICIO ESPECTACULAR | Read Full Review
    10/2/2024 12:00:00 AM | Google
  • ★★★★★ mrbankheadhimself
    Vince is always very professional and always tells me the truth about you guys maintenance schedule so I can know when to drop my car off… Also my car was misdiagnosed this time and as soon a I left the dealership my check engine light came back on and when I called Vince he told me bring it back in no problem and that calmed me down | Read Full Review
    10/2/2024 12:00:00 AM | DealerRater
  • ★★★★★ elaraiza
    Parts of the motor coverings were left in the back seat. The brakes still squeak. Brought it back once and the brakes still squeak. They could not answer why they were still making noise. Overall time was close to 3 weeks. | Read Full Review
    10/2/2024 12:00:00 AM | DealerRater
  • ★★★★★ travisj.rocks
    Everytime I get any service done here it's always exceptional. I love that they also wash and do a quick detail of the inside of your vehicle. | Read Full Review
    10/1/2024 12:00:00 AM | DealerRater
  • ★★★★★ Alcon TV
    Dishonest selling tactics,Bait and switch prices. If you like to get scammed then this is the dealership for you. I can't believe how anyone in his right mind can buy a car here. Why is it that people don't take reviews more seriously? I came here with the intention of buying a car based on their advertised prices on their website. I | Read Full Review
    10/1/2024 12:00:00 AM | Google
  • ★★★★★ Ferdinand Rodriguez
    The service staff is very kind and will host you in a very welcoming way. This was a game changer for me as I rather commute for 20mins avg. instead of going to the dealer located 5mins away from me where I purchased my Dodge. | Read Full Review
    9/30/2024 12:00:00 AM | Google
  • ★★★★★ tilleyisiah
    Its a great place to buy a vehicle. You just have to get the right salesman. The first time I went in was terrible with whoever the first guy was. But the Second Gentleman was a ton of help. Awesome doing business with. Let me know what i was getting into off bat | Read Full Review
    9/30/2024 12:00:00 AM | DealerRater
  • ★★★★★ Travis Lane
    They sold the truck I was coming to look at during my 2 hour drive to the dealership. Wasted my time and gas. I had called 3 times that day to confirm they still had the truck and offered to put a deposit to hold it which they declined and assured me it would be there. Extremely disappointed with the poor customer service and nobody | Read Full Review
    9/30/2024 12:00:00 AM | Google
  • ★★★★★ Y S
    -0 ?? To help others avoid the same frustrating experience I had, I strongly advise against sharing your personal information with this dealership. They ran my credit multiple times without my consent and disregarded my bank’s offer letter. They lured me in with an attractive offer over the bank website, phone, and email, only to com | Read Full Review
    9/30/2024 12:00:00 AM | Google
  • ★★★★★ Sam Mendoza
    The absolute best car buying experience we have had. Josh was so patient and understanding with us, I didn’t feel rushed and we felt heard when we talked about our non negotiables for the car we were buying. We would recommend him to anyone looking to buy a car. We also worked with Cindy on the financing end, she was a pleasure to wo | Read Full Review
    9/29/2024 12:00:00 AM | Google
  • ★★★★★ jordan gal
    Scammers and fake payments plan, gave me a car with no paperwork and no temporary plates. Whenever I came to bring the car back, because they asked me to, they took the deposit money and said that it my fault. Be aware never go there please. | Read Full Review
    9/29/2024 12:00:00 AM | Google
  • ★★★★★ Kevin Alaniz
    Kenny Young the general sales manager. Was phenomenal. I needed some help with confusion from TxTag and thr dealership. We had been messing with it for over two years. He figured it out in 30 minutes. Glad to know people still care in a jacked up world. Thanks Kenny. | Read Full Review
    9/27/2024 12:00:00 AM | Google
  • ★★★★★ EDDIE58
    Process was quick and easy. Everyone was great and didn't waste my time. Will buy from again in the future. | Read Full Review
    9/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ JESSICA_LUVSYOU
    Big star clear lake customer service was exceptional. Definitely recommend to all. Very fast work. | Read Full Review
    9/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ lceja74
    I was told the extended warranty would cover fuel system and that I would not need proof of oil change. I ask Kornerstore and it was all lie I pay cash $4252 and after cancellation they send wells Fargo my money. | Read Full Review
    9/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ ronyrod
    This dealer has a very large selection of vehicles and very competitive prices as well. Sales and Financing departments were focused in customer satisfaction during the whole process. Second consecutive time that I purchased a RAM truck there. | Read Full Review
    9/26/2024 12:00:00 AM | DealerRater
  • ★★★★★ bob jones
    Please write at leaset 15 words about your expeariance at big star chrysler jeep dodge ram fiat clear lake | Read Full Review
    9/26/2024 12:00:00 AM | DealerRater
  • ★★★★★ isaiasm775
    They attended me as soon as I walked in and we’re very respectful and had great communication skills, Overall a great experience | Read Full Review
    9/26/2024 12:00:00 AM | DealerRater
  • ★★★★★ kegreenan
    Of all of the dealerships that I have been to with my jeep, this has been the worst customer service I have ever received. Time after time they tell me a different scenario of why it’s taking so long to fix my jeep compass and they lie. First, my technician was at school, then his father passed away and then everybody at the dealersh | Read Full Review
    9/26/2024 12:00:00 AM | DealerRater
  • ★★★★★ jcaquino51299
    It is a great place to really get a good deal on a good vehicle, they have a large inventory of cars which helped me find the truck that I liked and I liked this because the customer service is excellent, really very happy with their customer service and with my new SUV. | Read Full Review
    9/25/2024 12:00:00 AM | DealerRater
  • ★★★★★ Melissa Shechter-Realtor
    MARTINA CANUL IS THE ABSOLUTE BEST!!! SHE IS THE HARDEST WORKER IN THE AUTO INDUSTRY I HAVE EVER EXPERIENCED! SHE WILL WORK HARD FOR YOU TOO!!! | Read Full Review
    9/25/2024 12:00:00 AM | Google
  • ★★★★★ netsaiheather1981
    Reception was good. They attended to my other car service with no time. All services were done according to my expectations | Read Full Review
    9/24/2024 12:00:00 AM | DealerRater
  • ★★★★★ Abdul Rehman Mansoor Malik
    I like professionalism. Cooperation of staff, I am thankful to salesperson Joshua Graza for selling this awesome vehicle to me with best price | Read Full Review
    9/24/2024 12:00:00 AM | DealerRater
  • ★★★★★ leo.waltz
    They can't seem to have enough intelligence to remove a dead person's name from their records. Even this email is addressed to the deceased. Actual service is OK. | Read Full Review
    9/24/2024 12:00:00 AM | DealerRater
  • ★★★★★ Shodges51
    Nice friendly quick easy to deal with. Gave me a fair deal for my trade | Read Full Review
    9/24/2024 12:00:00 AM | DealerRater
  • ★★★★★ franco
    Honest dealership with honest prices, both the car salesman and manager delivered what I was promised. Very happy with the customer service! | Read Full Review
    9/23/2024 12:00:00 AM | DealerRater
  • ★★★★★ refgenius15
    Very easy to get on with and no pressure from my sales associate TJ. They are very professional for a dealership and am super happy with the car. | Read Full Review
    9/23/2024 12:00:00 AM | DealerRater
  • ★★★★★ juanvelazquez0929
    Excelente servicio fue una de las mejores experiencias que te tenido tienen gran variedad de vehículos | Read Full Review
    9/23/2024 12:00:00 AM | DealerRater
  • ★★★★★ Elizabeth Hughes
    | Read Full Review
    9/23/2024 12:00:00 AM | Google
  • ★★★★★ ty4868
    The sales department did a great job but the finance department was horrible. The sale wouldn’t have happened with out the sales team stepping in and making it happen. | Read Full Review
    9/23/2024 12:00:00 AM | DealerRater
  • ★★★★★ artwallflower1
    Dealership repair shop took care of all my issues. Very satisfied with the outcome. Had very good communication(updates) with the advisor, Vince. | Read Full Review
    9/22/2024 12:00:00 AM | DealerRater
  • ★★★★★ KUNZCONSTRUCTION23
    The whole experience was awesome! Never been so easy to purchase a Jeep . Our sales girl Martina Canul was super informative. She went above and beyond to help us pick out the best Jeep for us. We will be back for future purchases. | Read Full Review
    9/22/2024 12:00:00 AM | DealerRater
  • ★★★★★ bawatkins09
    Ms Cristal was quick to assist, follow through with progress and completed a follow up call. Most excellent customer service. - thank you | Read Full Review
    9/21/2024 12:00:00 AM | DealerRater
  • ★★★★★ j.salinas2795
    Fast and detailed! Got with me first to complete vehicle service. Awesome experience and service! | Read Full Review
    9/20/2024 12:00:00 AM | DealerRater
  • ★★★★★ HERMDARBY
    Mrs. Boyd gave me excellent service just as she always did in the past. She listens to my concerns and gets things done! It is great to have such an experienced and customer based person to deal with. | Read Full Review
    9/20/2024 12:00:00 AM | DealerRater
  • ★★★★★ Jorge Gonzalez
    The Service department has gotten bad they are more concerned on over charging you and getting you to pay for thing you don’t need. I used to love taking my car there and doing deal with Paul. | Read Full Review
    9/20/2024 12:00:00 AM | Google
  • ★★★★★ irfanwasi
    Fair deal, sales woman was nice and knows the car No complains May think you again for the future | Read Full Review
    9/18/2024 12:00:00 AM | DealerRater
  • ★★★★★ RMRABANO
    Big Star made my purchase painless and delivery quick and easy. I love the Jeep and the service seems like it is going to be great as we move forward. | Read Full Review
    9/17/2024 12:00:00 AM | DealerRater
  • ★★★★★ arossrucker
    I recently purchased a used car from this dealership, and while the buying process was smooth, I was disappointed by the unwillingness to address some necessary repairs before the sale. When I raised concerns about a few issues with the vehicle, the sales team seemed reluctant to take them seriously or provide the repairs that I felt | Read Full Review
    9/17/2024 12:00:00 AM | DealerRater
  • ★★★★★ lceja74
    Like every dealership wants to get their money you have a hard time getting a hold of people or a returning your call. I received some misinformation about extended warranty and coverage. So I had to cancel it and I have to wait 60 days to receive my money back that I paid cash. | Read Full Review
    9/17/2024 12:00:00 AM | DealerRater
  • ★★★★★ mauror19
    Good experience. Everybody is nice. Very attentive to my needs. Clean dealership and many vehicles to choose from. | Read Full Review
    9/16/2024 12:00:00 AM | DealerRater
  • ★★★★★ randy.crawford21983
    Big Star will always get my busines! Whether I am buying a car or having it serviced these guys are elite, management is unlike any in this industry! Many dealers you go in you just know all they want is your money, Big Star wants satisfied repeat customers! And they have one here! | Read Full Review
    9/15/2024 12:00:00 AM | DealerRater
  • ★★★★★ Don Aldridge
    Excellent experience! These guys and gals shoot you straight and have an honest approach in customer service. Dennis was my salesperson and did a phenomenal job. 5 stars! | Read Full Review
    9/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ gears1994
    The service was excellent and above average. Cristian took care of me in a timely and professional manner. I only expect the best when I’m going to a dealership to work on my car and Cristian made sure that’s what I got. | Read Full Review
    9/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ 713jag
    Work was done quickly, took several days before diagnosis, I had to call for updates. | Read Full Review
    9/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ Manuel Muñoz
    | Read Full Review
    9/14/2024 12:00:00 AM | Google
  • ★★★★★ John Dedeaux Davis
    The Service Department representatives were amazing to work with! Cristal worked with me graciously throughout the process of getting my Jeep serviced. The Service Manager, Josh S. was also quick to help once he understood the problem I was having with my vehicle. Much appreciated! | Read Full Review
    9/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ chriscazares390
    I brought a 2500 ram 2 weeks ago and Iam still waiting on my running boards they owe me hard to get a date from them that they will install tjem | Read Full Review
    9/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ ruwen142429
    Professional respect kindness service. Exceptional seating area, waiting time reasonable, communication very well. Absolutely the wonderful dealership in our area | Read Full Review
    9/13/2024 12:00:00 AM | DealerRater
  • ★★★★★ kristen thorn
    Big shout out to the staff for being so helpful especially Adrian. He was very informative, patient and attentive to all my questions and concerns. He kept me updated at every step through my process of having warranty work completed. Thank you big star! | Read Full Review
    9/13/2024 12:00:00 AM | Google
  • ★★★★★ Ethan
    Bought a new to me Wrangler Unlimited and the car has been amazing so far. Our salesman Nick was very knowledgeable and worked with us to get the monthly payment exactly where we wanted it! I can't thank Nick and Big Star enough for getting me into my dream car! I highly recommended Nick at Big Star! | Read Full Review
    9/13/2024 12:00:00 AM | Google
  • ★★★★★ Darryl Matthews
    My sale person have been very helpful and supportive, Martina is amazing! | Read Full Review
    9/13/2024 12:00:00 AM | Google
  • ★★★★★ Gricelda Grimaldo
    This dealership has become my go-to place for any maintenance on my vehicles. The staff is amazing and professional, especially my service advisor, Adrian A. He’s honest and straightforward about what to expect in cost and timeframe. I highly recommend to everyone! | Read Full Review
    9/13/2024 12:00:00 AM | Google
  • ★★★★★ Edward Sifuentez
    Recently stopped in to get my jeep serviced. Cristian was a rockstar in getting everything needed to keep my jeep running and even found some problems I had no idea about. Very knowledgeable and professional! | Read Full Review
    9/13/2024 12:00:00 AM | Google
  • ★★★★★ Myra Castillo
    In services Adrian always helps me out. Very polite. Totally recommend him. | Read Full Review
    9/13/2024 12:00:00 AM | Google
  • ★★★★★ john77581
    Adrian Alvares was my service advisor and did a very good job helping me. Thanks | Read Full Review
    9/12/2024 12:00:00 AM | DealerRater
  • ★★★★★ reosforje
    Salesman Wade was great. Everything went as planned fast and efficent. Vechicle was clean and ready on time. | Read Full Review
    9/12/2024 12:00:00 AM | DealerRater
  • ★★★★★ Donald Shamblen
    We had a good experience at this dealership. It was a quick in and out process. | Read Full Review
    9/12/2024 12:00:00 AM | DealerRater
  • ★★★★★ alanjschwartz
    I enjoy dropping off my vehicle for service knowing it is in great hands.Service dept is #1 in my book | Read Full Review
    9/11/2024 12:00:00 AM | DealerRater
  • ★★★★★ debbie5227
    When I put on my air condition all the way up high it makes a lot of noise it was not making any noise before | Read Full Review
    9/11/2024 12:00:00 AM | DealerRater
  • ★★★★★ jlloreda1
    Good service every time vehicles always ready when promise will continue doing business there thanks again | Read Full Review
    9/11/2024 12:00:00 AM | DealerRater
  • ★★★★★ mrc_fire
    The dealership was very clean. The staff was very nice, polite, informative and the wait time was not bad at all. | Read Full Review
    9/11/2024 12:00:00 AM | DealerRater
  • ★★★★★ drglandorf
    Was pleased to be able to get a same-day oil and filter change without a prior appointment when I arrived in the afternoon. | Read Full Review
    9/11/2024 12:00:00 AM | DealerRater
  • ★★★★★ Terrie Kunz
    We purchased a Jeep Gladiator on Saturday! Our sales woman Martina was awesome ! So knowledgeable and a go getter. We contacted her before going to the dealership and let her know what we were looking to purchase. She had the Jeep waiting at the front of the lot when we arrived. We test drove the Jeep! She took us to look at others | Read Full Review
    9/11/2024 12:00:00 AM | Google
  • ★★★★★ Dameon Shelvy
    I got a vehicle not expecting to get a vehicle today but everybody from top to bottom made the process a breeze. I’ve purchased multiple vehicles before (different dealers) and this has been the quickest and easiest transaction. Nicholas Richardson (nick) will definitely put you in what you’re looking for. Hell listen and give you op | Read Full Review
    9/11/2024 12:00:00 AM | Google
  • ★★★★★ EDDIE58
    Pricing was upfront and the process was easy. Didn't waste my time, which is greatly appreciated. | Read Full Review
    9/10/2024 12:00:00 AM | DealerRater
  • ★★★★★ shawnwilson123
    Great customer service and staff with knowledge. Listened to issues I was having with vehicle and made the necessary repairs. | Read Full Review
    9/10/2024 12:00:00 AM | DealerRater
  • ★★★★★ brogers7106
    Service does a great job. Truck was ready when promised. Easy to make appointment and service prices seam fair. | Read Full Review
    9/10/2024 12:00:00 AM | DealerRater
  • ★★★★★ gonzales.miguel
    Everything went ok, had to wait about 4 days to get my vehicle but other than that it was good | Read Full Review
    9/10/2024 12:00:00 AM | DealerRater
  • ★★★★★ Megan Ellison
    They'll (we worked with Wade) sell you a car with all of these promises then will not follow through whatsoever. Then you'll get completely ignored when you try to call and discuss the issues. They'll promise you'll get a call you back, and you'll get nothing. Save yourself the time and frustration and go somewhere else. | Read Full Review
    9/10/2024 12:00:00 AM | Google
  • ★★★★★ babydoll121970
    I was treated with much care. Rema made sure I understood my service being done and more options for servicing. | Read Full Review
    9/9/2024 12:00:00 AM | DealerRater
  • ★★★★★ paulddowling
    Friendly Professional Precise Ir is easy to do business at this dealership because of their friendly, professional, and exacting service. | Read Full Review
    9/8/2024 12:00:00 AM | DealerRater
  • ★★★★★ Juan Carlos Aquino
    I am happy with this place, because I have been bringing my Fiat 500 for service and maintenance for at least 2 years and today it was not a service, on the contrary it was a vehicle exchange and the person who guided me through the process, Mrs. Martina, I greatly appreciate her kindness since thanks to everything we talked about we | Read Full Review
    9/8/2024 12:00:00 AM | Google
  • ★★★★★ dbedingfield
    Was pleased every step of the way until I was able to review the thumb drive I was provided instead of actual paperwork. I specifically informed the salesman and the finance woman that I was not interested in any aftermarket add ons. I was fraudulently charged $4995.00 for something that wasn’t explained and the dealer hid behind the | Read Full Review
    9/8/2024 12:00:00 AM | DealerRater
  • ★★★★★ tyronecalvin6
    Great service, always on time with appointments. They keep u updated on service being done. Thanks Big Star | Read Full Review
    9/7/2024 12:00:00 AM | DealerRater
  • ★★★★★ kjperry725
    Austin is a big part of why I bought and bring my truck to this dodge dealership | Read Full Review
    9/7/2024 12:00:00 AM | DealerRater
  • ★★★★★ ed.maldonado21
    Very efficient and fast service. I was fully expecting to spend have a day here but it was only two hours. | Read Full Review
    9/7/2024 12:00:00 AM | DealerRater
  • ★★★★★ DOMINGUEZM6
    It was a fast process, very friendly environment, they were willing to work with our price range | Read Full Review
    9/7/2024 12:00:00 AM | DealerRater
  • ★★★★★ zaknik2003
    The service was amazing. Nicholas was very nice and helpful. I love my new Durango. Jacob in finance was great. He was quick, informative and professional. | Read Full Review
    9/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ ibacon3
    It's never a pleasant thing having to send your vehicle to the shop. But dealing with Adrian made it fast, professional and now my vehicle is in perfect working order. | Read Full Review
    9/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ bobsignguy
    I like getting service by the manufacturer, especially since I have a lifetime warranty on my 1500. | Read Full Review
    9/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ arcsri
    Service department is good : good feedback and recommendations on preventive maintenance ! The advisor is good and attentive to your comments. They show you what are the issues discovered during the service | Read Full Review
    9/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ eford50
    Great, and pleasant experience in purchasing my vehicle. The salesman was very knowledgeable and attentive. | Read Full Review
    9/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ Luke
    TJ was really good as a salesman. The finance guy was top notch as well. Did not appreciate the fact that one of the wheels was missing a lug nut and the front wheel lug nuts were defective as MOPAR lug nuts are wont to do. I had to replace them all. The error on the screen dealing with the GPS is an ongoing issue and is not just a m | Read Full Review
    9/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ jen.m.sierra
    First time making an online purchase asa result of best product price relative to my local dealership. Sales advisor communicated effectively and very responsive to my inquiries. Was in and out of the dealership in less than an hour. | Read Full Review
    9/5/2024 12:00:00 AM | DealerRater
  • ★★★★★ jimmyr5contracting
    We came to see a used vehicle, didn’t like it so looked at new options. Called two days later and the offered the same deal as discussed and text the details. Straight forward and to the point. Manager came right out instead of the behind closed doors games. Thanks | Read Full Review
    9/5/2024 12:00:00 AM | DealerRater
  • ★★★★★ pknight_1963
    Dealership was easy to work with and there was pressure. The deal was fair and easy to understand. Our salesman was super nice extremely knowledgeable. | Read Full Review
    9/5/2024 12:00:00 AM | DealerRater
  • ★★★★★ mwenthur
    Had my vehicle for almost a month, replaced the soft top but left the back panel, and the new top has a ton of stain marks on the inside. This is unacceptable as it should be brand new and in like condition. | Read Full Review
    9/5/2024 12:00:00 AM | DealerRater
  • ★★★★★ MARYPENALOZA13
    La verdad tienen muy mal servicio al cliente solo me engancharon con el bendito carro y la persona que me disque ayudó jamás me quiso contestar más el teléfono ni mensajes y ni en la oficina la mujer a una arrogante despota la verdad estoy muy arrepentida de a verlos elegido para comprar el carro ahí | Read Full Review
    9/5/2024 12:00:00 AM | DealerRater
  • ★★★★★ Mirza Javed
    Awesome service, great work. Will recommend to my friends for sure, and bring my truck back for service | Read Full Review
    9/4/2024 12:00:00 AM | DealerRater
  • ★★★★★ margorieves
    The Service Department is excellent at Big Star. They go out of their way to make sure the customer is totally satisfied. | Read Full Review
    9/4/2024 12:00:00 AM | DealerRater
  • ★★★★★ matthew.j.parrish
    Adrian is a great service technician. He was thorough and attentive to my questions and needs. | Read Full Review
    9/4/2024 12:00:00 AM | DealerRater
  • ★★★★★ abelmontemayor
    All I asked was an oil change and they did an entire diagnostic inspection. I didn’t ask for that The service rider needs to listen | Read Full Review
    9/4/2024 12:00:00 AM | DealerRater
  • ★★★★★ edg0
    My service experiences with Dorena Boyd and her staff have been professional and courteous with maintenance and/or repairs performed on schedule. I have become accustomed to expect nothing less from them and have not been disappointed yet. | Read Full Review
    9/3/2024 12:00:00 AM | DealerRater
  • ★★★★★ pdgentzel
    We didn’t choose Big Star b/c we gave specific requirements on the pickup and y’all tried to scale us down on pickup with same price….. meaning we would be paying more for a lessor vehicle…. Then Dewayne was given an attitude by the person he was talking to. So we declined the vehicle and did not buy from y’all. After this bait and s | Read Full Review
    9/3/2024 12:00:00 AM | DealerRater
  • ★★★★★ Tiffany Taylor
    Do not buy a car from these people they will tell you your approve and then have you bring the car back in and never contact you. I have been trying to speak with finance for 2 weeks after they told me my deal was finalized only to find out it wasn’t and they are still running my credit and refusing to provide a vehicle or answer my | Read Full Review
    9/3/2024 12:00:00 AM | Google
  • ★★★★★ chad
    I was seriously considering buying a new Tradesman instead of a used Big Horn. Their website stated discounts for a special ordered Tradesman that someone changed there mind was $14089, when the salesman crunched the numbers, he said the discount was $8000 although I was looking at their online websites at the same time... After add | Read Full Review
    9/2/2024 12:00:00 AM | Google
  • ★★★★★ Stephanie Old
    Online price is not what you will pay. They try to add on multiple fees to drive the price up then don't want to work with you. Do not waste your time here. | Read Full Review
    9/2/2024 12:00:00 AM | Google
  • ★★★★★ GVANNESS91
    Excellent service. They took care in explaining what they were doing as well as keeping a great time management in the process. | Read Full Review
    8/31/2024 12:00:00 AM | DealerRater
  • ★★★★★ AMY_MOYA
    Sales was excellent, the finance department however was lacking. Had to contact them multiple times to correct forms needed for my lender when I clearly wrote what was needed in an email. Was disregarded. Second finance manager I worked with was great. | Read Full Review
    8/31/2024 12:00:00 AM | DealerRater
  • ★★★★★ Greg Wiseman
    Horrible experience. Sales manager Monica texted me that she had a vehicle on the lot, invited me to a test drive. When I arrived, they didn't have the truck. Bold face lie and for no discernable reason. Can not imagine why she thought this would be a good result. Shady as hell, would not recommend. (Screenshot of text thread attache | Read Full Review
    8/31/2024 12:00:00 AM | Google
  • ★★★★★ Stephen Shipman
    Richard confirmed exact Jeep was on the lot and we scheduled a test drive for the next day. I arrived with my family from 45 minutes away...and NO car, it's ABOUT a month out! Bait and switch. Their discounts are not real either, they add a surprise $5,000 Big Star Platinum Package, that you can't opt out of. Full of lies and wast | Read Full Review
    8/31/2024 12:00:00 AM | Google
  • ★★★★★ kwhite-27
    Explained in detail the service completed. Also had my car running smoothly with no issues. Car was also clean when received. | Read Full Review
    8/30/2024 12:00:00 AM | DealerRater
  • ★★★★★ bpock
    TJ was only doing his job but we were screwed out of the Chrysler discount. My own fault. Knew not to trust this place. Just didn't want to drive to an honest dealer. Oh well. Won't be buying another one from them. | Read Full Review
    8/30/2024 12:00:00 AM | DealerRater
  • ★★★★★ Ana Alanis
    Came to the dealership to look for a vehicle as soon as we walked we got greeted by Martina cánula just wanted to say she offered us great customer service. We were very happy with our purchase and all the help she gave us. | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ stubblefieldty
    Scheduled accurately; work completed as expected. Check In and out in timely fashion. Friendly representative | Read Full Review
    8/29/2024 12:00:00 AM | DealerRater
  • ★★★★★ Ian Saenz
    Don’t waste your time with these SCAMMERS! The online prices seemed too good so I called up for an OTD price. When I arrived for my appointment the salesman I talked to had mysteriously disappeared and the new salesman said he couldn’t honor the quote because it didn’t include their dealer markups. I asked to see those markups but he | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ don710
    ok was pleased with work and service i bring my car there all the time | Read Full Review
    8/28/2024 12:00:00 AM | DealerRater
  • ★★★★★ coco.chenille135
    Great service was able to put me in a great vehicle with a great deal | Read Full Review
    8/28/2024 12:00:00 AM | DealerRater
  • ★★★★★ nahidrwu
    I bought a car for $25,000 cash, totally paid off with no loan or finance. My salesman were Eric and DeJuan or Dejohn and finance guy was "Timmothy Dowdley." My experience with purchasing the vehicle was ok. But I have two major complains: 1. Concluding the transaction was a nightmare for me. It's mostly because of the recklessness o | Read Full Review
    8/28/2024 12:00:00 AM | DealerRater
  • ★★★★★ mr.ryanbrooks
    Lack of communication. Inability to explain unnecessary recommended repairs. Did not call back when they said they would. Had to make multiple calls get status updates. It took over two weeks for a simple wheel sensor replacement. Did not address temperature sensor issue. | Read Full Review
    8/28/2024 12:00:00 AM | DealerRater
  • ★★★★★ MICHELLE.OP43
    Thank you Adrian ,for providing good service. Overall great customer care. They make sure everything is handled properly | Read Full Review
    8/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ mikedalexandercrypto
    Austin did a great job communicating with me throughout the process. I really appreciate the service. | Read Full Review
    8/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ daveypearson
    Joshua Sandoval was incredibly helpful and made sure all of my issues were taken care of. | Read Full Review
    8/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ c1fennell
    Received exceptional service from sales consultant Martina Canul she listened and answered all my questions for me to proceed with a phenomenal purchase. | Read Full Review
    8/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ stargazer75
    I had a great experience working with Nyanna to purchase a new Jeep vehicle. I had never owned a Jeep before and had lots of questions about different options available. She was very patient and let me work through my decision process and I eventually bought my new Jeep vehicle from her. The finance staff was very thorough and Tommie | Read Full Review
    8/26/2024 12:00:00 AM | DealerRater
  • ★★★★★ MDGOMEZ1103
    Every one was so polite and friendly to us Thank you for your service again | Read Full Review
    8/26/2024 12:00:00 AM | DealerRater
  • ★★★★★ jyotkc
    Very confusing. No welcome person to point you in the right direction. My service director Memah was horrible and worthless. Never called me or updated me about my truck. | Read Full Review
    8/26/2024 12:00:00 AM | DealerRater
  • ★★★★★ robclasen.rc
    I’ve been getting my van serviced at Big Star and I’ve only had one complaint and Dorina, the service manager, took care of it. Austin was my service advisor and he was outstanding. He kept us informed and updated every step of the way and we couldn’t be happier. Thanks, Austin. | Read Full Review
    8/25/2024 12:00:00 AM | DealerRater
  • ★★★★★ LSwanson9013
    Very nice and kind to me my purchase did mot take that long .I am satisfied | Read Full Review
    8/25/2024 12:00:00 AM | DealerRater
  • ★★★★★ Andy Renteria
    Working with Tj over the phone then all of a sudden he ghosted me. Won't answer my call or even try to get in contact with me. Tried calling the dealership and talk to a floor manager he put me on hold after 10 mins came back said he was going to grt me with Tj and got hung up on. Will not work with a dealership that doesn't care ab | Read Full Review
    8/25/2024 12:00:00 AM | Google
  • ★★★★★ cummingsdavid011
    My service writer Austin was great but my truck was in the shop 15 days with no loaner until a few days before I picked up my truck. | Read Full Review
    8/23/2024 12:00:00 AM | DealerRater
  • ★★★★★ Arodtx24
    Eric was very good salesperson, attentive and knowledgeable. The experience was quick and my needs were met | Read Full Review
    8/23/2024 12:00:00 AM | DealerRater
  • ★★★★★ FPAT5955
    Had 8:20 appt. for oil change. Left at 10:40. Unhappy on long wait | Read Full Review
    8/23/2024 12:00:00 AM | DealerRater
  • ★★★★★ j_vadasz
    I think its ridiculous I have to call for an update on my car to see when it would be done. | Read Full Review
    8/23/2024 12:00:00 AM | DealerRater
  • ★★★★★ dmcleod123
    Wade Anderson made the vehicle purchase enjoyable and easy. His product knowledge made our first few minutes in the new vehicle very helpful. | Read Full Review
    8/22/2024 12:00:00 AM | DealerRater
  • ★★★★★ kreidmmbb
    Excellent customer service. Will NOT go back anywhere else. They kept me informed & explained everything to me. Will be buying my next car from them! | Read Full Review
    8/21/2024 12:00:00 AM | DealerRater
  • ★★★★★ Carlos Andres Hernández Peña
    La señorita Martina Canul de Big Star Dodge ha sido extremadamente profesional y atenta,toda su asistencia fue de mucho valor para mi y me puso en el camino correcto para continuar siendo un cliente feliz y conforme de ustedes,gracias. | Read Full Review
    8/21/2024 12:00:00 AM | Google
  • ★★★★★ tedcap24
    Professional Excellent Customer Service Very Polite Very interested in meet what I needded Very Helpful Very Informative | Read Full Review
    8/20/2024 12:00:00 AM | DealerRater
  • ★★★★★ MARY
    Husband and I have purchase two vehicles from this location their services is great and the vehicles work great only dealer I will keep coming back to | Read Full Review
    8/20/2024 12:00:00 AM | DealerRater
  • ★★★★★ Michael Morris
    | Read Full Review
    8/19/2024 12:00:00 AM | Google
  • ★★★★★ Irving Onix
    | Read Full Review
    8/18/2024 12:00:00 AM | Google
  • ★★★★★ dmcleod123
    The salesman Wade was great to work with and very helpful in getting us informed on the car features. | Read Full Review
    8/17/2024 12:00:00 AM | DealerRater
  • ★★★★★ j.sheppard09
    Paul is fantastic. He has been prompt and knowledgeable. He even recognizes me now. Nice fella! Keep up the good work. | Read Full Review
    8/17/2024 12:00:00 AM | DealerRater
  • ★★★★★ LaShawn Waller
    The worse dealership ever. I had my Charger towed there for them to fix. They kept it forever. They supposedly replaced and fix the problems. When I got it back finally, as soon as I drove it off the lot and got almost home, the exact same service light came back on again. I brought it back, they kept it for almost a week, but said t | Read Full Review
    8/17/2024 12:00:00 AM | Google
  • ★★★★★ Cdunc75
    Staff very friendly and knowledgeable, I would recommend this dealership to friends and family Great service | Read Full Review
    8/15/2024 12:00:00 AM | DealerRater
  • ★★★★★ savannahm320
    Adriana was very nice and attentive to all my car needs!!! Definitely coming back t | Read Full Review
    8/15/2024 12:00:00 AM | DealerRater
  • ★★★★★ astraub54
    They did a great job and communicated well throughout the process. It was appreciated on my end | Read Full Review
    8/15/2024 12:00:00 AM | DealerRater
  • ★★★★★ ILEANA82091
    It is easy to make a service appointment. I waited A week or so for a rental to be available, that was the only frustrating part. Adrian was the advisor, he is awesome! He kept me updated on my vehicle information and was very helpful and kind! | Read Full Review
    8/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ xavier9090
    Bigstar Chrysler Jeep dodge ram fiat at Clearlake help with the options on what to do with my car | Read Full Review
    8/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ Henry E.
    We had a good experience. Sales people were friendly and accommodating. Financing people were patient and understanding. | Read Full Review
    8/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ kerryesmond
    Dejuan in sales was great. Finance was great, and Austin in service was great. Big Star has been awesome to deal with | Read Full Review
    8/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ danielbarbarick
    Very friendly, prompt, and communicative. All staff was easy to work with and I will be referringfriends and family to this location for their vehicle purchases | Read Full Review
    8/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ ronjnytex
    I had an appt. for some recall work and had some routine maintenance done also. I left my car. transportation was arranged to take me home and pick me up when my car ws ready. My experience with the Service Dept. was very good. | Read Full Review
    8/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ halseychris699
    They were fast and professional my sales guy was very accommodating and didn’t feel he was tryna rob me | Read Full Review
    8/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ flakaara27
    The funding area is very bad. Bad humor and bad attention. They never called me again | Read Full Review
    8/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ Dustin Clark
    We had a great experience. Amber was amazing to work with. We live in Louisiana and was able to get our approval lined out before making the 4 hour drive. We was in and out of finance and in our new car on the road in less than an hour. | Read Full Review
    8/13/2024 12:00:00 AM | DealerRater
  • ★★★★★ Shawn McGee
    Poor online experience. Day 1 using their chat, stated my interest in a stock # and requested OTD price sheet. They said they would email me. Day 2 using their chat, expressed interest again and salesman joined the chat, then never replied after requesting the otd sheet. Day 3 using their chat, explained day 1 and 2 and got the same | Read Full Review
    8/13/2024 12:00:00 AM | Google
  • ★★★★★ jrossjones89
    Very good experience dealing with Josh in service! Got my vehicle fixed and took good care of us there | Read Full Review
    8/12/2024 12:00:00 AM | DealerRater
  • ★★★★★ clay fincher
    First time we’ve purchased a jeep, and I found my go-to jeep dealer for future purchases. My salesman Dejuan W. was top notch, extremely professional and transparent. There was absolutely zero buying pressure… Dejuan was very knowledgeable about the jeep gladiators, as well as the apps / tech. that come with them. He was also very r | Read Full Review
    8/10/2024 12:00:00 AM | Google
  • ★★★★★ Emily Palacios
    Go see tj he was really nice and kind. Patient with the baby i had to bring lol and explained everything really well | Read Full Review
    8/9/2024 12:00:00 AM | Google
  • ★★★★★ Kelvin Gaona
    Yall go see tj great service great help was an awesome experience | Read Full Review
    8/9/2024 12:00:00 AM | Google
  • ★★★★★ camposhumberto52
    Austin was the best always taking care of customer really appreciate his hard work with us | Read Full Review
    8/9/2024 12:00:00 AM | DealerRater
  • ★★★★★ fredmontes84
    great great great great great great great great great great great great great great great | Read Full Review
    8/8/2024 12:00:00 AM | DealerRater
  • ★★★★★ j1ferrante
    Cristal was very helpful in getting to the bottom of the issue which was difficult to diagnose. They also took the time to do a very thorough test drive and QC check to make sure the repair fixed the issue. Thanks so much! | Read Full Review
    8/8/2024 12:00:00 AM | DealerRater
  • ★★★★★ J Merkys
    This dealership was unable to repair my vehicle properly and safely. Service techs and quality control is awful. Had tires rotated, forgot to tighten lugs, destroyed my rim, and almost fell off driving down 45. Brought back another time to get wheel bearing done, took three times to repair issue, finally had break caliper bolt fal | Read Full Review
    8/6/2024 12:00:00 AM | Google
  • ★★★★★ tracy bolen
    If i could give them a -10 i would. My jeep was in service for a month! I got it back and it was worse than when i brought it in! I called to bring it back and no one would return my call! I called for the service manger.. no call back! Called the other manager Daniel….nothing! This place is a joke. Tried to reach the general m | Read Full Review
    8/6/2024 12:00:00 AM | Google
  • ★★★★★ henrycastillo221
    They had a large selection of cars and trucks to choose from and the salesman was very professional | Read Full Review
    8/5/2024 12:00:00 AM | DealerRater
  • ★★★★★ justinjohndavis
    Horrible experience, started out great with my sales person. We agreed with my trade in that the total amount owed after as the "difference" after taxes would be $11k total. Then when I go back to finalize everything with my finance guy. The new total owed is now around $20k. I told him I'm not interested now and need more time to th | Read Full Review
    8/4/2024 12:00:00 AM | DealerRater
  • ★★★★★ pachecr07
    Took car to be serviced found damage to my rearview mirror could have been damaged in the car wash area been waiting over two weeks for them to review footage to see if it was damaged at the shop , called tried to talk to the service manager, but she said she never got the message about the feedback on the mirror | Read Full Review
    8/3/2024 12:00:00 AM | DealerRater
  • ★★★★★ guerrettazkatie
    Richard the sales rep that helped me was awesome. I have a sister that is looking to trade in her car, and I will 100% be recommending the sales rep that helped me. smooth, easy experience. | Read Full Review
    8/2/2024 12:00:00 AM | DealerRater
  • ★★★★★ V C
    This place is a joke… Keith in finance is a professional scam artist that will rob you blind if you don’t read before you sign… no one takes accountability….stay away | Read Full Review
    8/2/2024 12:00:00 AM | Google
  • ★★★★★ Bigjordan32
    stay away from sylvester. He will waste your time and act like you cannot afford a car. Do NOT buy a car from this place or deal with him! | Read Full Review
    8/2/2024 12:00:00 AM | Google
  • ★★★★★ juliocolvera713
    The service was great and Paul was fantastic, the best servicer, only issue I had was the oil leaking out, but Paul made sure I was taken care of. | Read Full Review
    8/1/2024 12:00:00 AM | DealerRater
  • ★★★★★ jdmill84
    Luis was incredible to work with. He had excellent communication and was flexible to meet all our needs. We were a complicated deal, being out of town buyers, and he did all possible to support us! | Read Full Review
    8/1/2024 12:00:00 AM | DealerRater
  • ★★★★★ Jeospina2k
    Great Reps, Great showroom, Great Prices. I really enjoyed my shopping experience at Big Star! I will be recommending to all my friends. | Read Full Review
    7/31/2024 12:00:00 AM | DealerRater
  • ★★★★★ Allen Jackson
    Excellent good service Quik | Read Full Review
    7/31/2024 12:00:00 AM | Google
  • ★★★★★ ruiz.almav
    Su servicio fue excelente y joshua con mucha amabilidad, nos gusta su servicio siempre estoy satisfecho | Read Full Review
    7/30/2024 12:00:00 AM | DealerRater
  • ★★★★★ Powers.derrin
    It is a very nice place. The people are nice and very helpful. I will recommend this place. | Read Full Review
    7/28/2024 12:00:00 AM | DealerRater
  • ★★★★★ rhonda.scales
    Martina was attentive as soon as we got out of our vehicle on the lot. She came out and asked us did we need help. She is the reason we bought bc she was super nice and wasn’t wasting our time. Thanks Martina | Read Full Review
    7/28/2024 12:00:00 AM | DealerRater
  • ★★★★★ houstonjimenez
    Vicent and Ms. Dorena were great! Customer service was on point. I’ll sure keep bringing my Jeep here for routine maintenance. Ty! | Read Full Review
    7/26/2024 12:00:00 AM | DealerRater
  • ★★★★★ kerryesmond
    DeJuan and Madison were awesome. Very helpful great communication. Good financing table software. Worked till 10:00 pm on a Friday to sell us 2 new cars. | Read Full Review
    7/26/2024 12:00:00 AM | DealerRater
  • ★★★★★ MALFORD1987
    Jason and Cindy were great. The process went very quick. They worked with us and our situation. | Read Full Review
    7/26/2024 12:00:00 AM | DealerRater
  • ★★★★★ dlwtoot73
    They sold me a truck and when salesman pulled it around for me he told me a light came on and he took it by service and then told me it was a sensor. He said they would fix it. After several attempts the following week I finally had service call me back and tell me that they were having to replace the transmission. I was lied to more | Read Full Review
    7/26/2024 12:00:00 AM | DealerRater
  • ★★★★★ laquanalaw32
    Professional , Clean , Well spoken. Fast and reliable.. BLESSINGS TO THEM ALL..,.,.. I would reference there company to Assist family and friends.. | Read Full Review
    7/25/2024 12:00:00 AM | DealerRater
  • ★★★★★ JDBush
    Communication was good and end results at first were better than expected, dealing with the service department was very easy and I’m pleased to have gone to you because of the ease of communication and service. Although my Jeep is back in the shop for a new noise near the transmission I believe y’all will figure it out! | Read Full Review
    7/25/2024 12:00:00 AM | DealerRater
  • ★★★★★ Marlene Hernandez
    This is the most crooked dealership ,fake discounts and add ups for more than 5k . their prices are lies and they will low ball you on the trades . Good luck on the contract terms . | Read Full Review
    7/25/2024 12:00:00 AM | Google
  • ★★★★★ Luis Hdz
    Their discounts are dishonest they offer a discount and then when you show up they have a extra charge for above $4k to 6k. So really there is no discount . Don’t lose your time . This type of marketing is dishonest. And wait until you sign the paperwork , all this dishonesty and lack of transparency | Read Full Review
    7/25/2024 12:00:00 AM | Google
  • ★★★★★ MARTHAREGALADO89
    Excellent and fast service! Very professional staff! I recommend this car dealership all the time! | Read Full Review
    7/24/2024 12:00:00 AM | DealerRater
  • ★★★★★ KAVAMBI23
    It was a good experience buying my truck with Big Star, good service just pay attention at the price brake down they automatically at 3000$ down payment that will trick you when negotiating it. | Read Full Review
    7/24/2024 12:00:00 AM | DealerRater
  • ★★★★★ rittershausew
    The people were very professional and the one thing I really enjoyed was the lack of sale pressure. This is very important to me. I do not like to be pressured and your salesmen respect that. | Read Full Review
    7/24/2024 12:00:00 AM | DealerRater
  • ★★★★★ dave_miller85
    I feel like I was lied to and given the ranch around. I was told by my salesman that I'd receive a 2nd key fob and then told later on that I was out of luck. I hate being lied to. | Read Full Review
    7/24/2024 12:00:00 AM | DealerRater
  • ★★★★★ myates333
    Crystal was very helpful in scheduling my appointment and making sure the parts needed for my repair were available prior to dropping off vehicle. | Read Full Review
    7/22/2024 12:00:00 AM | DealerRater
  • ★★★★★ Tommie
    I had a great salesman and My whole experience was great. They worked with me with all of my concerns. Bring a disabled veteran, the work that the dealership did with me was tremendous. Just had a small hiccup with my disabled veteran plates, other than that, everything was great. | Read Full Review
    7/20/2024 12:00:00 AM | DealerRater
  • ★★★★★ Tona Cessna
    | Read Full Review
    7/20/2024 12:00:00 AM | Google
  • ★★★★★ Sherry De La Torre
    Richard is such a kind, patient and just goes above and beyond salesman. I will recommend him to everyone! | Read Full Review
    7/19/2024 12:00:00 AM | Google
  • ★★★★★ Leny Cervantes
    Richard Fernandez at Big Star Chrysler Jeep Dodge Ram Dealership is an exceptional professional who goes above and beyond for his clients. His knowledge of the vehicles and his dedication to ensuring customer satisfaction are unparalleled. Richard made the car-buying process smooth and enjoyable, providing valuable insights and guidi | Read Full Review
    7/19/2024 12:00:00 AM | Google
  • ★★★★★ priscillatorres115
    I always bring my jeep in for service because they do such a great job. Everyone is super friendly, helpful, and they always have my car ready in time. | Read Full Review
    7/19/2024 12:00:00 AM | DealerRater
  • ★★★★★ gloriaer7
    I had a great experience on taking my Jeep to get service. Adam helped process my vehicle and kept me informed of the service. Thank you! | Read Full Review
    7/19/2024 12:00:00 AM | DealerRater
  • ★★★★★ Powers.derrin
    Really great customer service. The salesman asked me what I was looking for, and he delivered exactly what I was looking for. | Read Full Review
    7/19/2024 12:00:00 AM | DealerRater
  • ★★★★★ Sara F
    Do not do business with this crooked dealership! Never going back to this place again. Their pricing online is very deceiving, they advertise huge discounts to lure you in and their sales people will tell you anything over the phone to bring you in. Once you get there, not only will they not honor any of those discounts but will also | Read Full Review
    7/19/2024 12:00:00 AM | Google
  • ★★★★★ jrossjones89
    Always well taken care of when having to bring our vehicle to service department. No hassle and they stay in great communication. Josh was great to work with and made the process easy for us | Read Full Review
    7/18/2024 12:00:00 AM | DealerRater
  • ★★★★★ cloudscape25
    Polite, accommodating, and efficient. I won’t service my vehicle without Josh Sandoval as my service coordinator. He sets a great example for how customers should be treated and communicated with. | Read Full Review
    7/18/2024 12:00:00 AM | DealerRater
  • ★★★★★ treeguys
    I will return to this dealership should I come to the decision to purchase another vehicle! I will also drop by from time to time to chat and drink the free coffee! | Read Full Review
    7/17/2024 12:00:00 AM | DealerRater
  • ★★★★★ Kamino
    I have had solid service for almost five years. They have addressed every issue that another shop caused, and because of that, I trust them. They are thorough, and their customer service is top-notch; they remedy mishaps. I appreciate every member of their team. | Read Full Review
    7/17/2024 12:00:00 AM | DealerRater
  • ★★★★★ austin.w.alvis
    Luis Torres made the process very easy and worked very hard to make the deal. | Read Full Review
    7/17/2024 12:00:00 AM | DealerRater
  • ★★★★★ beverlyhart0717
    It was a very good experience the man that helped me he was extremely good. | Read Full Review
    7/16/2024 12:00:00 AM | DealerRater
  • ★★★★★ TERAN.JUANF
    Great customer service! I feel that I got a tremendous deal, and excellent service. From salesman Jason Charon to the finance manager, all great! | Read Full Review
    7/16/2024 12:00:00 AM | DealerRater
  • ★★★★★ don_noe1945
    It was great! Wade took care of us from first phone call. He had the blue Jeep off the little mountain when we got there! We had been dealing with three other Jeep places for six weeks of frustration. | Read Full Review
    7/16/2024 12:00:00 AM | DealerRater
  • ★★★★★ PETER.NEWELL80
    The best dealership that I’ve ever had the pleasure of buying a vehicle from. Erik and the whole team made owning my dream truck a reality. Thank you so much to Big Star! | Read Full Review
    7/16/2024 12:00:00 AM | DealerRater
  • ★★★★★ SCOTTCRAWFORD341
    This dealership is great. With great people and service. Thanks for the help and new vehicle | Read Full Review
    7/16/2024 12:00:00 AM | DealerRater
  • ★★★★★ emikel707065
    Poor communication and updates regarding the status of repairs from the service department and service advisor. Difficult contacting representatives via phone or email. | Read Full Review
    7/16/2024 12:00:00 AM | DealerRater
  • ★★★★★ mckrebs
    I don't tolerate liars. The salesman lied to me. He told me he would locate the owner's manual that came with my car for me. I have called twice and emailed once (to Dorena I think). I have been in the lobby twice to ask about it. The 2nd time he wouldn't even come to the front to talk to me even though he was there. I will never buy | Read Full Review
    7/16/2024 12:00:00 AM | DealerRater
  • ★★★★★ C C
    The truck I was interested was not as “clean” as I wanted. I soon realized why there were no online photos of the bed: because it needed a paint job. Which the salesman did not offer to include when I pointed this out.Though I made it clear that I wasn’t going to purchase the vehicle, the salesman insisted on appraising my trade. I r | Read Full Review
    7/16/2024 12:00:00 AM | Google
  • ★★★★★ eparrales07
    Had a great experience. My Sam did a great job getting me into a 2024 ram. | Read Full Review
    7/15/2024 12:00:00 AM | DealerRater
  • ★★★★★ johnlongoria636
    Erik was such an amazing help would definitely recommend to anyone because he has the best hospitality!! | Read Full Review
    7/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ Rebecca Edrozo
    This was my first time buying a car. Erik was very helpful and kind. He went the extra mile the whole process. He got me exactly what I needed for the right price. Definitely recommend. | Read Full Review
    7/13/2024 12:00:00 AM | Google
  • ★★★★★ lccoleman78
    Cristian kept me well informed about my service and let me know what services I needed to do. | Read Full Review
    7/12/2024 12:00:00 AM | DealerRater
  • ★★★★★ armstrongaidyn12
    It was an amazing time and I felt like I had been helped in every form and measure. | Read Full Review
    7/12/2024 12:00:00 AM | DealerRater
  • ★★★★★ joshuaobowling
    Great experience. Always professional and take great care of my vehicles. Been using for years and it always goes well. | Read Full Review
    7/12/2024 12:00:00 AM | DealerRater
  • ★★★★★ shellrn2002
    They were very professional. They didn't have tons of "extras" added on to the price. It was the fasted car sales deal I have ever made. Very upfront with all charges and gave options for warranty. | Read Full Review
    7/11/2024 12:00:00 AM | DealerRater
  • ★★★★★ Teyjizzle
    Was a great experience from a great team they have there. I would highly recommend to see what they could do for you. | Read Full Review
    7/7/2024 12:00:00 AM | DealerRater
  • ★★★★★ wdflagg
    Profession Staff was observed throughout this location during both visits and each time I called. | Read Full Review
    7/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ Jeospina2k
    The overall presentation of the Dealership is excellent! I enjoyed the atmosphere of the environment. The reps where amazing, they answered any questions I had a where very transparent about the whole process. | Read Full Review
    7/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ J Taylor
    Not sure about anything past the trade-in appraisal process, but the fact that they offered me $10k less than the KBB fair trade in value is enough to take my business elsewhere. The computer-generated appraisal process and lack of knowledge related to vehicle value is a big red flag. | Read Full Review
    7/6/2024 12:00:00 AM | Google
  • ★★★★★ Justin
    I bought a 2024 jeep gladiator nighthawk here today. Sales person and finance department were very friendly. But they forced me to buy and finance warranties I didn't want and said they can't remove them original amount was $11k but then they added several warranties I didn't want and price was $16k. I financed $16k with my trade in | Read Full Review
    7/6/2024 12:00:00 AM | Google
  • ★★★★★ dg8108
    My customer service rep was great. The only unfortunate part was the loaner vehicle. If I am taking in a Wagoneer, I should have a wagoneer for the loaner. If this was a couple of days okay, but when I was told that it will be three weeks out… a vehicle should be equal to what was delivered. | Read Full Review
    7/5/2024 12:00:00 AM | DealerRater
  • ★★★★★ ashley.e.lott
    Amazing service! 100% recommend their service they are more then willing to help with whatever you need | Read Full Review
    7/5/2024 12:00:00 AM | DealerRater
  • ★★★★★ MGIACOMUZZI55
    Vincent was great! Professional and always kept in touch with the progress of my vehicle | Read Full Review
    7/5/2024 12:00:00 AM | DealerRater
  • ★★★★★ tcampbell99
    The dealership had tightened my oil cap so tight they stripped it. Then my normal mechanic would not touch it until the dealership replaced it. I had to wait several hours for them to replace it and they didn’t even change the oil when they did it. Thankful they fixed their mistake but seriously! | Read Full Review
    7/5/2024 12:00:00 AM | DealerRater
  • ★★★★★ Luz Dary Tangarife
    I got my car from here, customer service is wonderful, I recommend this place if you are looking to buy a car and the guys at the service department are very nice too. | Read Full Review
    7/3/2024 12:00:00 AM | Google
  • ★★★★★ villarrealc1987
    I originally wanted an edge, I liked the car they showed me but realized after the inside lights aren't working and the right side light isn't working on the side mirror. there were scratches that look like were buffed but once I washed it boom, they appeared. sales guys were great though | Read Full Review
    7/2/2024 12:00:00 AM | DealerRater
  • ★★★★★ Invictum Lupus
    The name definitely fits this dealership. My first time here after years of giving my business to Gulfgate Dodge. I had issues with them that went unaddressed. Mainly with a staff member in the office. Anyway, at Big Star they kept in communication with me, were friendly, and they even washed my jeep. I’m so glad I switched to them a | Read Full Review
    7/1/2024 12:00:00 AM | Google
  • ★★★★★ CHRISTIANJROBERSON00
    The service was great and wonderful as well as fast and reliable and willing to work with me | Read Full Review
    6/30/2024 12:00:00 AM | DealerRater
  • ★★★★★ boycebitz
    What can i say that i haven't in the 10 reviews you asked for | Read Full Review
    6/30/2024 12:00:00 AM | DealerRater
  • ★★★★★ brokenberrydyamond
    Martina Canul was my salesperson and she did an amazing job. I would definitely recommend her to my family and friends. | Read Full Review
    6/30/2024 12:00:00 AM | DealerRater
  • ★★★★★ jefft
    Dishonest and non-responsive. This is my third or fourth time to provide this information. | Read Full Review
    6/30/2024 12:00:00 AM | DealerRater
  • ★★★★★ Noahdarsey2001
    Never call back. Don't know how to communicate. The lie about thing. Need to get thing togather | Read Full Review
    6/30/2024 12:00:00 AM | DealerRater
  • ★★★★★ lediaz0318
    Wade was fantastic throughout the whole process. Probably the best salesman’s I’ve had when purchasing a vehicle. Made the process easy and seamless. I left with a deal I was comfortable with and he wasn’t pushy at all! | Read Full Review
    6/29/2024 12:00:00 AM | DealerRater
  • ★★★★★ a.kik
    Poor communication, brought car in for oil-change and State inspection. After two hours went to service desk to see what was going on. Car was ready, but they were waiting for their "Inspector"to show up. Took the car to another place for the inspection. | Read Full Review
    6/29/2024 12:00:00 AM | DealerRater
  • ★★★★★ michaelhebert2105
    Dropped my truck off on Thurday 5/30 at 9am to fix an oil lead, complete 3 recalls, and rotate my tires. Ike-was my service rep. Told him exactly what i was needing- he jotted something down on a piece of paper. He said do you need an oil change, I told him no that it had been in a few weeks prior. We went on through the intake proce | Read Full Review
    6/28/2024 12:00:00 AM | DealerRater
  • ★★★★★ clurdiales
    Professional service advisor. Waiting area nice and clean. Wait time was minimal and the advisor communicated well. | Read Full Review
    6/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ nate_rothstein
    Great service, great, fair experience with Ike in the Service Department. Would recommend any time | Read Full Review
    6/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ [email protected]
    The entire sales staff were very friendly and receptive to any questions or issues that I presented. It made our transaction painless and easy. | Read Full Review
    6/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ houstonhusker701
    All around service was good from start to finish. Very professional when it came to customer service | Read Full Review
    6/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ ccastillo5745
    G-Mgr-Ryan G-Sales Mgr-Kenny S-Mgr-Daniel C-Erik F-Jacob Unprofessional and Worst CSR Ever!!! | Read Full Review
    6/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ Michael Key
    Bought a 2021 jeep gladiator Mojave and the sales guy Dennis was awesome! He made the whole experience great. Thank you Dennis, i appreciate your help with my purchase and couldn’t be happier!! | Read Full Review
    6/26/2024 12:00:00 AM | Google
  • ★★★★★ Austin Deming
    Lying bottom feeder scum. You sign any contract with this company you may as well be signing your soul to the Devil. Although he’d probably screw you less. Even as a co-signer you will take on full responsibility of any loan handed out (contrary to what they will tell you), and however many HARD credit checks they say you’ll receive | Read Full Review
    6/26/2024 12:00:00 AM | Google
  • ★★★★★ Jake Wallschlaeger
    Absolutely horrible experience. They asked if I would cosign for my sister’s car loan. I agreed to it. Next thing I know, I have a car loan out in my name. And three hard credit checks as well. I don’t even know how you give someone three hard credit checks for one transaction, but Timmy figured out how. Then, after getting my credit | Read Full Review
    6/26/2024 12:00:00 AM | Google
  • ★★★★★ ESTELAMDO
    I was able to get my questions answered and taken care off... great customer service Derek ?? ?? ?? | Read Full Review
    6/25/2024 12:00:00 AM | DealerRater
  • ★★★★★ rjgobeil
    I have always been greeted with a smile and how may I help you, the personal were dressed appropriately the area was very clean, the service has always been top notch | Read Full Review
    6/23/2024 12:00:00 AM | DealerRater
  • ★★★★★ kdo_1985
    It is conveniently located, the process to schedule a service appointment is easy and the service representatives give great customer service. | Read Full Review
    6/23/2024 12:00:00 AM | DealerRater
  • ★★★★★ Jawad naseer
    Bought Used Honda Accord from this dealership, i asked them to replace the tires because there were cracks on them, they told they will replace them in the morning the service shop is close right now, i took the car back in the morning and the sales manager refused to replace the tires and now i dnt know what to do i am travelling to | Read Full Review
    6/22/2024 12:00:00 AM | Google
  • ★★★★★ TR7058
    Good place to keep your Jeep running right. Service advisor was very knowledgeable and kept us informed. | Read Full Review
    6/21/2024 12:00:00 AM | DealerRater
  • ★★★★★ alberto.medellin
    I usually have great service at this location. This time it was a lot different. The associate I spoke with may have been in training as she had to ask someone for help writing up my work order which was just an advantage care service. The service usually takes about an hour but 2 hours later I walked back to the service area where m | Read Full Review
    6/21/2024 12:00:00 AM | DealerRater
  • ★★★★★ JT
    Fast and friendly service advisers, they attend to your needs and good quality of work | Read Full Review
    6/20/2024 12:00:00 AM | DealerRater
  • ★★★★★ greg emesih
    It was a great experience, they took their time and was patient and kind throughout the process. | Read Full Review
    6/20/2024 12:00:00 AM | DealerRater
  • ★★★★★ lilihouston74
    Great job and very polite people thank you Big Star for sure i come back! | Read Full Review
    6/19/2024 12:00:00 AM | DealerRater
  • ★★★★★ byrdmanc
    Advisor did a great job of keeping me informed And repairing my vehicle had it repaired in a timely manner | Read Full Review
    6/19/2024 12:00:00 AM | DealerRater
  • ★★★★★ brandon.herrscher
    I have sent several emails over the last month and stopped by without being seen by anyone that could provide a resolution. I refinanced my vehicle and canceled 2 warranties and have been awaiting the refund but I cannot even get a response on the amount or time frame. | Read Full Review
    6/19/2024 12:00:00 AM | DealerRater
  • ★★★★★ Robert Meredith
    Horrible dealership.. go elsewhere.. went in to look at vehicle. Price on internet said 45k you get there and it was 3k higher.. b.s RIP off stickers selling tinted for 695 and etc on there RIP off stickers. Anyhow had salesman raymond throw a fit as he low balled my trade on a 2020 vehicle and gave me auction prices.. 7500 below . | Read Full Review
    6/19/2024 12:00:00 AM | Google
  • ★★★★★ Gina & John Hill
    This dealership consistently exceeds our expectations. We drive further to this location because it's like night and day in comparison. Adrian is usually our main contact and I cannot say enough good things about him! Prompt, knowledgeable, and professional, yet fun. Christian has also helped us since joining the team and fits right | Read Full Review
    6/17/2024 12:00:00 AM | DealerRater
  • ★★★★★ OSCARFSANTOS
    Good experience. In general was a good experience. Jerrid was quick and gave me support when needed. | Read Full Review
    6/17/2024 12:00:00 AM | DealerRater
  • ★★★★★ mohammad siddiq
    Terrible experience visiting this dealership for a used car. They promised that they will give better deal than online price and made me drive so far to see the same price again on the paper. The sales guy Dennis who was showing the car doesn’t have a clue about the car. His answer was “I DONT KNOW “ for many questions. Not the right | Read Full Review
    6/17/2024 12:00:00 AM | Google
  • ★★★★★ Brendan
    I went here to see a specific car and was told that it was still available. Less than an hour before my appointment they told me that someone had put a deposit on it Saturday. I was told to come in still and that they would work with my budget. The car I was looking at was priced 18,500 with an out the door price of around 21,000. I | Read Full Review
    6/17/2024 12:00:00 AM | Google
  • ★★★★★ rodrigueznoe55
    Great experience. Quality people. Would definitely recommend to any friends and family that are in search of a new car or truck. | Read Full Review
    6/16/2024 12:00:00 AM | DealerRater
  • ★★★★★ twentyeightcandles
    Very deceptive and shady dealership. Found online advertisement for a new car I was interested in. Emailed inquiry and was set up with a salesperson who communicated with via text for several days. At the very last minute he texted "so, the internet price is .... and we have added a Big Star Package that is $4,999". I asked if that w | Read Full Review
    6/16/2024 12:00:00 AM | Google
  • ★★★★★ kyleklsimmons
    Amazing customer service! This is the second vehicle we have purchased from them and we will definitely be going back! | Read Full Review
    6/15/2024 12:00:00 AM | DealerRater
  • ★★★★★ veroniquemferguson
    Josh our service writer was excellent keeping the communication open and helping to understand what work needed to be completed to fix my issues. Last year this was not the case, that service writer lack communication with me and made me feel like I was a nuisance for requesting updates. Great improvements | Read Full Review
    6/13/2024 12:00:00 AM | DealerRater
  • ★★★★★ Calvin Fogle
    Dealership failed to cure a flat tire on the vehicle I purchased prior to leaving dealership. Nail in tire was identified and the service department put a plug in tire although sales person (TJ) said I was getting a new tire. The plug did not hold air and was leaking as soon as I took off. Notified TJ, Ryan and other managers asking | Read Full Review
    6/13/2024 12:00:00 AM | Google
  • ★★★★★ James Hawley
    | Read Full Review
    6/12/2024 12:00:00 AM | Google
  • ★★★★★ gerardo.flores85
    Car I bought had ripped seats and hail damage very rude sales manager no help | Read Full Review
    6/12/2024 12:00:00 AM | DealerRater
  • ★★★★★ jefft
    Sales person is dishonest. The 2nd key fob I was given does not work. I can't download the documents I signed for my vehicle purchase that were provided to me on a flash drive. The vehicle I purchased was not available to take home on the day I purchased the vehicle. Promises made on the timeliness of receiving my truck were not met. | Read Full Review
    6/12/2024 12:00:00 AM | DealerRater
  • ★★★★★ joseccantu70
    Dint like the treat of sales man and coworker feel i been cheat fix paper work behind my back wanted 60 months finance and got 66 months trusted finance guy when i told him 5 years not 5 and a half is my fault not cheking but had all in a flash drive where i dint have a coumputer to check it right away | Read Full Review
    6/11/2024 12:00:00 AM | DealerRater
  • ★★★★★ david anderson
    | Read Full Review
    6/10/2024 12:00:00 AM | Google
  • ★★★★★ dstroyer71
    Professional, courteous & fast service, this is the only place I’ll take my Jeep for service | Read Full Review
    6/8/2024 12:00:00 AM | DealerRater
  • ★★★★★ woneal11
    Every thing was ok . Clean and respectful . Service wa ok. I was pleased I won’t be back | Read Full Review
    6/7/2024 12:00:00 AM | DealerRater
  • ★★★★★ VMCCOY48
    The sales person was quick to greet us immediately upon entering the parking lot. He was friendly, courteous, knowledgeable and provided us the information needed. He kept us informed of the process along the way. | Read Full Review
    6/7/2024 12:00:00 AM | DealerRater
  • ★★★★★ 85arg85
    The salesman Erik was great to work with. He was easy going, friendly, and transparent. I didn’t like the half truths from the finance department. If you want to be a great dealership you have to have integrity in all departments. | Read Full Review
    6/7/2024 12:00:00 AM | DealerRater
  • ★★★★★ Rae Stuart
    Worst place to buy a truck from and absolute worst place to get service. A single tire service…in the bay for 2 hours and they are just now looking at it?! Still not done!! They are always on slow mode speed. Lie about wait times and provide the worst possible customer service. And if you are a single female, they talk to you like yo | Read Full Review
    6/7/2024 12:00:00 AM | Google
  • ★★★★★ Brandon B
    | Read Full Review
    6/6/2024 12:00:00 AM | Google
  • ★★★★★ vsplanchard
    Although the staff was consistently friendly, they were not efficient on communicating the delays or updates regarding my vehicle. I was told repeatedly they would only have my vehicle for 24 hours and it turned into two days. they would have kept it for three had I not called them and told them that I needed my vehicle back immediat | Read Full Review
    6/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ Patrick O.
    Be careful. Read the ENTIRE contract. They may change a few things before you sign everything on the desk they send you to with the touchscreen. If you can, have them give you the thumb drive and use your computer to check the ENTIRE contract or have them send you the contract by email BEFORE signing it. You have been WARNED. | Read Full Review
    6/6/2024 12:00:00 AM | Google
  • ★★★★★ myrta82
    Great service over all, in service dept and on the sales floor. best dealership in town. | Read Full Review
    6/5/2024 12:00:00 AM | DealerRater
  • ★★★★★ bryanfipps
    After my vehicle was serviced, a "Service 4 WD" light came on. I need to have this corrected. | Read Full Review
    6/5/2024 12:00:00 AM | DealerRater
  • ★★★★★ admin100612
    Great people who go the extra mile to get the deal you want! I had to take an Uber to the dealership, and I didn't know what I was going to do, but they hooked me up big time, got the car I came to see after a short test drive. | Read Full Review
    6/1/2024 12:00:00 AM | DealerRater
  • ★★★★★ luisj.gonzalez
    Nice Nice nice nice nice nice nice nice nice nice nice nice nice nice nice | Read Full Review
    6/1/2024 12:00:00 AM | DealerRater
  • ★★★★★ igogetit1
    Great job fast work! Fixed my truck quick and didn’t charge me an arm leg and 4 fingers | Read Full Review
    6/1/2024 12:00:00 AM | DealerRater
  • ★★★★★ Bluebell219
    No customer service after the sale! I have texted called did the in line chat and no one has done anything | Read Full Review
    6/1/2024 12:00:00 AM | DealerRater
  • ★★★★★ ndelgado22
    Awesome service always willing to help to matter what Advisors value my time when getting any services done | Read Full Review
    5/31/2024 12:00:00 AM | DealerRater
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