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Mon: 07:00 am - 06:00 pmTues: 07:00 am - 06:00 pmWed: 07:00 am - 06:00 pmThur: 07:00 am - 06:00 pmFri: 07:00 am - 06:00 pmSat: 08:00 am - 04:00 pmSun: Closed

General Service
Oil Changes
Tire Maintenance
Brake Service
Battery Service

Why should you visit a Mopar service center?

Regardless of whether you drive a Chrysler, Dodge, Jeep®, Ram, FIAT® or another brand vehicle, we offer fast and professional service for nearly all makes and models.

Fast and convenient service
No appointment needed
Service for nearly all makes and models

Complimentary multi-point inspection
Tires and other services available

Coupons and Rebates for extra savings
Factory-trained, certified technicians

Backed by the World's Best Brands Mopar® Express Lane uses parts and products from the most trusted automotive brands.

Mopar® Express Lane uses only genuine Chrysler, Dodge, Jeep®, Ram and FIAT® Brand parts. All parts have been tested to ensure function, fit and finish of original specifications.

Magneti Marelli® parts are used on all other makes and models. Magneti Marelli has been a leader in both quality and innovation for 95 years and counting.

Mopar® Express Lane recommends Pennzoil® Motor Oil. We also offer the highest quality Pennzoil synthetic oil, keeping your engine clean and extending the life of your oil change for an even greater value.

The lifeblood of your Vehicle

The importance of regular oil changes can’t be overstated in keeping your engine running smoothly. Schedule an appointment with our highly trained technicians for help in finding the right oil for your needs or drop in for Express Lane service.

The Many Benefits of Engine Oil At its most basic, oil keeps your engine running. It also serves a number of other functions that help to prolong the life of your vehicle.

Friction Reduction
Heat Reduction

Engine Cleaning
Weather Tolerance

Rust and Corrosion Prevention
Improved Performance

How to Read your Tires

A vehicle asks a lot of its tires. By learning how to identify wear and decipher your tire's sidewalls, you'll be better prepared to deal with the issues that arise when rubber meets road.

BRANDS WE CARRY

Goodyear
Dunlop
Kelly
Bridgestone®

Firestone
Michelin®
BFGoodrich
Uniroyal

Continental
General
Yokohama®
Pirelli®

Falken
Ohtsu
Hankook
KUMHO

Nexen
Toyo
Nitto

Stop on a Dime

Make sure your brakes are functioning at their best with expert service from Mopar®. Learn how to spot signs of wear and what to do about them as well as how to extend the life of your brakes and what to look for when shopping for new brake pads and rotors.

Benefits of Magneti Marelli Brakes, offered by MoparMagneti Marelli brakes, offered by Mopar®, stand out from the competition. Learn what makes them so effective and what to look for when shopping for brake pads.

Ultra-Quiet Braking
New Brake Hardware

Superior Braking Performance
Rigorously Tested

Stainless Steel Hardware
Lifetime Limited Warranty

How can I extend the life of my brakes? The way you drive will make a significant impact on the life of your brakes. Avoid having to make hard stops by maintaining a safe distance from other vehicles and coasting to a stop when possible. Pay attention to any unusual noises or vibrations when braking and get them checked out—early intervention can avoid costly repairs.

How do I know when my brakes need to be replaced? By the time you notice the most obvious signs of brake wear, such as squealing or grinding noises when you brake, juddering or longer stopping distances, it may be too late for an easy fix. Regularly inspect your brakes, paying attention to the thickness of your brake pads and to any indicator lights on your dashboard. Also, you should make note of the recommended service intervals for your brakes and take your vehicle in for regular maintenance.

What causes my brakes to overheat? The friction from braking results in heat. When you brake aggressively or hold down the brake for a long time (such as when going downhill with a heavy load), it can put a lot of pressure on your braking system and can even “glaze” your brake pads by wearing them down to the point that they have trouble generating enough friction to stop. You can avoid overheating your brakes by driving more cautiously, downshifting instead of pressing the brakes to slow your vehicle and by staying on top of regular maintenance of your brakes.

How to Extend the Life of Your Battery

The average battery will last three to five years, but you can ensure that your battery’s lifespan will be in the higher end of that range with these tips.

Clean Your Battery
Limit Heat Exposure

Avoid Short Trips
Clamp Your Batteries

Turn Off Extra Features
Test Your Battery

How do I choose the right battery for my vehicle?Generally, a battery provided by your vehicle manufacturer or an original equipment manufacturer will be specifically designed for your vehicle, ensuring a seamless replacement. Mopar® stocks batteries for current-model FCA US LLC vehicles, so you can find the right one for your needs.

How do I recharge the battery? If your battery has no charge at all, you can use a battery charger to recharge it. Check the instructions on your charger and make sure that your vehicle and the charger are off before connecting any cables.

How do I know when my battery needs to be replaced? Look for signs that your battery may be nearing the end of its life, like electrical issues, a slow-starting engine or a check engine light on your display. When examining the battery directly, look for corrosion on the terminals, a sulfurous smell that could indicate leakage or a bloated or swollen battery case.

About Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.

Dealer Conveniences

Shuttle Service Available
We Offer Rentals
Spanish Speaking
Free WiFi
We Have Early Bird Hours
We Offer Mopar Accessories
We Offer Mopar Performance Parts
We Do State Inspections
Certified Technicians

Call (801) 758-5956 today to schedule your next appointment.

Our technicians at Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT are ready to help you!

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT is a BusinessLink Dealer!

Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.

Membership is free, with no dues or fees, and benefits include:

Next Available Bay Service: Members are always first in line for maintenance and repair work
Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
Extended Service Hours: Longer hours mean your vehicle will be ready faster.

Call Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT today at (801) 758-5956 to learn more

Check for Vehicle Recalls

Customer Reviews

★★★★★ Nathan Sumsion
FOURTH UPDATE 05/28/25: the brand new 2025 Chrysler Pacifica is broken again. 2600 miles on it and there is another problem with the hybrid system. The first time they had to replace the entire battery at 130 miles, then a few weeks later there was an air pocket in the cooling system for the battery which made some lights come on, th | Read Full Review
5/27/2025 12:00:00 AM | Google
★★★★★ Graham Gibbs
We worked with Stephen Fowler and it was a great experience! Love the car that we got | Read Full Review
5/26/2025 12:00:00 AM | Google
★★★★★ Shannon Rich
Absolutely the best car buying experience that we have ever had! Every sales associate was amazing and Austin went above and beyond to help us out! The finance manager Rhett was kind, friendly, and so helpful. | Read Full Review
5/26/2025 12:00:00 AM | Google
★★★★★ Larinda Kearney
3 years ago this was a 5 star now I'm downgrading it. So bought my jeep wrangler 3.5 yrs ago had between 22k -23k miles I drive in town rarely on the freeway. Had an extremely frightening experience. The death wobble. Contacted the dealer it's not covered. Out of warranty. The steering gear box, steering dampened, failed, front shoc | Read Full Review
5/26/2025 12:00:00 AM | Google
★★★★★ Cody Scott
Had a great experience! | Read Full Review
5/24/2025 12:00:00 AM | Google
★★★★★ Jen
Great customer service by Austin Turley! I live out of state and was able to easy negotiate and purchase my vehicle via email, phone and text. I flew out to get it, drove it a bit, signed some paperwork and was on the road back home in just a couple of hours. The truck was beautiful and was exactly as advertised. I would totally buy | Read Full Review
5/23/2025 12:00:00 AM | Google
★★★★★ Tucker Marriott
All of the staff from sales, management, and financing are wonderful. This is the third truck we have purchased from this dealership because of their honesty, integrity, and commitment to the customer. | Read Full Review
5/23/2025 12:00:00 AM | Google
★★★★★ Maira Garavito Vergaral
| Read Full Review
5/22/2025 12:00:00 AM | Google
★★★★★ Joseph Chan
In March 2025, recently came in for a recall, and that went great. The appointment was able to work with my schedule for drop off and pickup. The engine codes are now gone related to the recall. 5 stars here. While there, I paid for a diagnostic for fixing my blower motor in my van and replaced the part, but the blower still doesn’t | Read Full Review
5/19/2025 12:00:00 AM | Google
★★★★★ Shari O O
Trevor was so awesome and patient and the financial guy was awesome! Will definitely recommend these guys and Ken Garff. Of West Valley!! | Read Full Review
5/18/2025 12:00:00 AM | Google
★★★★★ Anthony Kleinsmith
Just had my truck serviced. The Ken Garff West Valley group took fantastic care of me and would highly recommend them! | Read Full Review
5/18/2025 12:00:00 AM | Google
★★★★★ Kurt Ames
John Scott was very pleasant and knowledgeable of his job.my only unanswered question is who do I talk to about getting my.new tires | Read Full Review
5/17/2025 12:00:00 AM | Google
★★★★★ jayden hardy
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5/17/2025 12:00:00 AM | Google
★★★★★ Alison Powers
Ken Garff Chrysler Dodge Jeep Ram took great care of us again. That’s why I always go back to them! | Read Full Review
5/17/2025 12:00:00 AM | Google
★★★★★ Kammie Jones
Ken Garff West Valley is very informative. They send you a short video of your car with tire life, air filters, and other areas you should keep an eye on or may need care. I love that they also wash your car. | Read Full Review
5/16/2025 12:00:00 AM | Google
★★★★★ Roberto Ortega
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5/16/2025 12:00:00 AM | Google
★★★★★ Marv Adamson
My sales rep was Trevor Smith at the West Valley used car lot. He was courteous, knowledgeable and thorough. We first connected online and when I met him in person I was impressed by his willingness to help me meet my vehicle needs, even when it looked like se weren't going to be able to make a deal. I finally found the car for me | Read Full Review
5/16/2025 12:00:00 AM | Google
★★★★★ Paul Kartchner
Beth was amazing helping with my warranty work. She ensured I was updated frequently and plugged in the jeep so it was charged when I returned. The technician went above and beyond in ensuring all issues were resolved related and unrelated to the original issue. Thank you for the amazing customer service I received on this issue. | Read Full Review
5/14/2025 12:00:00 AM | Google
★★★★★ Nathan Sumsion
Updating for the third time: I took the van in to get the new lights looked at and they did a few things to try and fix it. And well 2 days later there is more lights on in the dash. 1800 miles on a van and it is a pile of garbage with wheels. I have to take it in again to get it repaired. At this point I'm ready to tr u to get my mo | Read Full Review
5/14/2025 12:00:00 AM | Google
★★★★★ Sam Hall
The truck buying experience was great | Read Full Review
5/8/2025 12:00:00 AM | Google
★★★★★ Dan Neilson
| Read Full Review
5/7/2025 12:00:00 AM | Google
★★★★★ Rip Karpy
Ken Garff RAM was able to service my RAM 5500 RV on an emergency basis, and without hesitation. While on a cross country drive, I limped in from Nevada with a major transmission issue and leak, which made driving past SLC impossible. Shaun T, Service Advisor, immediately took charge, understood the situation, and assured me they co | Read Full Review
5/6/2025 12:00:00 AM | Google
★★★★★ Erica Iniguez
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5/5/2025 12:00:00 AM | Google
★★★★★ Dylan Despain
Took my ram 1500 eco-diesel in to get diagnostics on the steering rack/power steering. After “diagnostics” they informed me that my truck needed a whole new steering rack and a bunch of other things that aren’t even necessary. They quoted me over $5800 for parts and labor. Turns out I take it over to Karl Malone in Heber City UT, the | Read Full Review
5/5/2025 12:00:00 AM | Google
★★★★★ Katie Watkins
?Warning! Do not bring your car here!? I have been a loyal customer since 2014. I've only brought my Jeep to this location for service, and I have had my Jeep serviced regularly multiple times a year. With all jeeps, I've started having issues after 11 years of ownership, so I brought my jeep here for a service. I brought it in Jan | Read Full Review
5/5/2025 12:00:00 AM | Google
★★★★★ J V
Absolutely horrible. We have purchased 3 new Jeeps from Ken Garff West Valley. Our salesman Dave Tran was excellent. Had no issues with him. We psid over $80,000 cash for our last Jeep. We have had many issues with it since we bought it. It was recently in the shop for 12 days with battery issues. While in the shop the hood was damag | Read Full Review
5/4/2025 12:00:00 AM | Google
★★★★★ Craig Graf
I've been going to West Valley Chrysler Jeep Dodge for many many years I know most of the servicethreaders and some of the tech. Lucas Lindsey is a great service writer he always treats me really well and I've known Lucas for years. Aaron the tech is a great tech he listens to things that I have to say and works on my vehicle appropr | Read Full Review
5/3/2025 12:00:00 AM | Google
★★★★★ Linda Holleran
Excellent customer service. Shout out especially to manager Alex A. He was so competent but also compassionate | Read Full Review
5/3/2025 12:00:00 AM | Google
★★★★★ Nathan Sumsion
Updating again: the van i leased is now having more issues after only 1500 miles. Now it won't charge and there is 2 new lights on the dash indicating a problem. Chrysler needs to step up there game with testing these so called new cars they are producing because right now I don't think I would take a wheelbarrow from them if they tr | Read Full Review
5/3/2025 12:00:00 AM | Google
★★★★★ Yeshuwa Kava
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5/1/2025 12:00:00 AM | Google
★★★★★ Paul Bowen
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5/1/2025 12:00:00 AM | Google
★★★★★ Emmet Gloria
Best dealership experience I have had. Keegan there was really good and easy to work with. I felt no pressure to buy and they listened to what I needed and wanted as far as the truck and the numbers and made it work. 10/10 would recommend. Enjoying a really nice truck at the comfortables numbers I had in mind thanks to them. | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Tyson Wilstead
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5/1/2025 12:00:00 AM | Google
★★★★★ Eric Golpe
Dealership is well run with personable sales staff. The dealership made my truck purchase pretty smooth. Did not feel pressured or lied to at any point, which is hard to find in most dealerships these. Shout out to Elisio for the great coordination. | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ David Rhoten
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5/1/2025 12:00:00 AM | Google
★★★★★ Jonathan Fournier
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5/1/2025 12:00:00 AM | Google
★★★★★ Rob Glance
I purchased my 2021 Ram and had a tremendous experience. Despite covid, they still delivered excellent sales and service. No pushy sales guys, you tell them what you want and they will see if it is possible, it usually is very fair. Service is done quickly and I like the free Uber ride back to my local area. The service department do | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Jennifer Koerte
The manger Des is the reason we are return customers. She made us feel heard when we had a problem and took time to resolve the issue. The sale team including Nino, Nick and Jason have all been professional and great to work with. | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Terry Carlson
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5/1/2025 12:00:00 AM | Google
★★★★★ Emmanuel Encina-Garcia
Ken Garff at west valley got us a great lease deal for a 2024 Jeep Wrangler. I recommend working with Ezra, he will help you out! | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Be_More
I have a Fiat and was having a difficult time finding a repair shop for recalls and oil changes. The service department treated me very well and even though my recall was an entire day repair, they set me up with transportation to my home and back again to pickup my vehicle after the repair was finished. Thank you Lucas! You're an a | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ David Morton
We were there over a hour and a half for a oil change. When they said it should be 30-45mins.. I went to see if my truck was done. They haven't even pulled it in.. they apologized. But yeah.. once they did pull it. We were there 2hrs | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ JUSTUN STEEL
I would be very careful buying a used vehicle from this store. We recently purchased a 2018 yukon xl denali with 86000 miles. We were told that these used vehicles go through a "150 point inspection". When we got the vehicle home we notice that it was leaking gas. We immediately took it to a mechanic to get inspected. They found that | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Eric ZEEMAN
The dealership contacted me after I requested a quote to sell my truck on Kelly Blue Book. The dealership asked if I wanted to sell the truck. After I told them yes, I was told they would get with the used car manager and contact me shortly there after. I never heard from them again ?????. | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Candice Pizano
I live behind your west valley location on 3500s your truck alarms go off at all hours of the day I called in a complaint and nobody taking care of it I work graveyards and can’t even sleep the lady I called didn’t care one bit I regret buying a house behind your guys car lot it so frustrating | Read Full Review
4/30/2025 12:00:00 AM | Google
★★★★★ Dylan Russell
Stay far away from this dealership. I purchased a 2018 Jeep Grand Cherokee Altitude in September 2022 and had issues almost immediately. Within 20 days, the check engine light came on — turns out it was a Cylinder 1 misfire (P0301) that led to complete engine failure… see photo below. I had barely driven it and ended up paying over | Read Full Review
4/30/2025 12:00:00 AM | Google
★★★★★ Jo Mason
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4/29/2025 12:00:00 AM | Google
★★★★★ rsusan hall
Sonia was our service advisor last week when we brought in our 2024 Jeep Wagoneer. She was nice when she received my vehicle, kept me up-to-date and when all was complete completed, she contacted us. Worked out fine. | Read Full Review
4/29/2025 12:00:00 AM | Google
★★★★★ Phillip Johnson
Very fast, very detailed, loved the video inspection. | Read Full Review
4/27/2025 12:00:00 AM | Google
★★★★★ Devyn Rumbos
If you’re looking for help go to another dealership. If you’re looking to walk in and buy right now no question asked then this is the dealership for you! Walked in today to see about some cars and met with John. Disappointed just how transparent it was that we were sent down the road because we weren’t looking to buy today. After le | Read Full Review
4/27/2025 12:00:00 AM | Google
★★★★★ elena hernandez
Very friendly and great service | Read Full Review
4/23/2025 12:00:00 AM | Google
★★★★★ Teresina Romero
Shaun was very friendly, I was able to get right in for an oil change without an appointment & it was done in a timely manner…. | Read Full Review
4/21/2025 12:00:00 AM | Google
★★★★★ Teresina Romero
Shaun was very friendly, I was able to get right in for an oil change without an appointment & was done in a timely manner… | Read Full Review
4/21/2025 12:00:00 AM | Google
★★★★★ Annie L
Exceptional service! Thank you Ulises | Read Full Review
4/21/2025 12:00:00 AM | Google
★★★★★ Almnie To
Shout out to our awesome salesman, Ulises! He and the rest of the team at Ken Garff are a pleasure to work with. They got us a top-notch deal for my dad’s new Jeep Wrangler Rubicon. This isn’t the first vehicle my family has purchased from them, and for good reason. Whether it’s sales, finance, or service, the team there sets a very | Read Full Review
4/21/2025 12:00:00 AM | Google
★★★★★ Dana Talbot
Everything was great!! | Read Full Review
4/20/2025 12:00:00 AM | Google
★★★★★ BMPRJACK
Best used car buying experience we have had in a long time. Brandon listened to what we were looking for was not pushy. Found us the perfect truck. Everything went smoothly and perfect. Great job everyone that was involved. Thank you . | Read Full Review
4/18/2025 12:00:00 AM | Google
★★★★★ Bob Aagard
Tried to but a Volkswagen Tiguan from Ken Garff on Saturday. Spoke with Nik. Test drove it, and I was ready to buy. There was an issue with my potential trade-in, so we had to wait until Monday. Nik said he would call me first thing. When I hadn’t heard from Nik by mid day Monday, I tried calling him. He wasn’t in at the time, but ca | Read Full Review
4/17/2025 12:00:00 AM | Google
★★★★★ Camron Glenn
On Thursday I saw a listing for a used Ram 1500 at this dealership. I decided I would stop after work and take a look. Took a few mins but they ended driving it up to the front of the main doors. I gave it a good look over and decided to take it for a test drive with Steven. The truck was nice and loaded. It was clean and seemed to b | Read Full Review
4/16/2025 12:00:00 AM | Google
★★★★★ 4muskiters
I recently had an experience at the Ken Garff dealership that left me quite frustrated, to say the least. After spending hours discussing a potential deal on a $50,000 truck, I was shocked when the process took a turn for the worse. It felt like I was being rushed out the door rather than being treated as a valued customer. The situ | Read Full Review
4/14/2025 12:00:00 AM | Google
★★★★★ Ricardo Abalos
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4/13/2025 12:00:00 AM | Google
★★★★★ Jennifer Baird
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4/13/2025 12:00:00 AM | Google
★★★★★ Inline Plastics
Great communication from my service person "Beth" she was great!! | Read Full Review
4/11/2025 12:00:00 AM | Google
★★★★★ cstepanuk101
Been looking for a toyota truck, and I found one at this dealership. I live 8 hours away, so I flew to this dealership and drove my truck home. Once I got home I called toyota dealership to ask about the service history of the truck, and they told me the last time they saw this truck it had no compression and needed a new motor. This | Read Full Review
4/11/2025 12:00:00 AM | Google
★★★★★ Neil Hague
Nate did a fantastic job getting me in and out in a timely manner for my first oil change, would highly recommend this place. | Read Full Review
4/10/2025 12:00:00 AM | Google
★★★★★ Joseph Chan
I recently came in for a recall, and that went great. The appointment was able to work with my schedule for drop off and pickup. The engine codes are now gone related to the recall. 5 stars here. While there, I paid for a diagnostic for fixing my blower motor in my van and replaced the part, but the blower still doesn’t work. Unfort | Read Full Review
4/10/2025 12:00:00 AM | Google
★★★★★ Tracy Whitmore
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4/8/2025 12:00:00 AM | Google
★★★★★ Remon Campbell
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4/8/2025 12:00:00 AM | Google
★★★★★ Troy Olsen
Back in 2019 I purchased a Jeep from this dealership and was not happy with the entire experience. Fast forward to 2025. I found another Jeep at this dealership and went back to check it out. My salesperson Daniel was outstanding and worked with us to find the perfect Jeep and made the purchase process super fast and easy. While ther | Read Full Review
4/8/2025 12:00:00 AM | Google
★★★★★ Duane Lee
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4/8/2025 12:00:00 AM | Google
★★★★★ Deb C
4/4/2025 Made an appt with Sonya for 940am, but it was easier for me to drop it off earlier (730am-8am). Lucas took care of me. I was in for a service, rear wiper replacement, and side door not working. By the time I got home I had a video of the service part. Shortly after that they had a 2nd video for the other part. He also c | Read Full Review
4/7/2025 12:00:00 AM | Google
★★★★★ Joseph Chan
I recently came in for a recall, and that went great. The appointment was able to work with my schedule for drop off and pickup. The engine codes are now gone related to the recall. 5 stars here. While there, I paid for a diagnostic for fixing my blower motor in my van and replaced the part, but the blower still doesn’t work. Unfort | Read Full Review
4/5/2025 12:00:00 AM | Google
★★★★★ Blue Citadel
Kept my Jeep in their service center for two weeks and then was told it was fixed and ready to go. Upon my arrival, the problems were not fixed and I was treated like garbage simply for pointing it out. Beth and Shari were overseeing my repairs and their customer service was to refuse assistance and blame me for their failure. My veh | Read Full Review
4/5/2025 12:00:00 AM | Google
★★★★★ Kristy Miller
We flew from Las Vegas to get a truck from them! This is our 4th jeep we own and by far the best experience we’ve ever had with a dealership! It was worth the flight and drive back home to deal with such professionalism and honesty! Such a great group of guys from sales to finance! Thank you Mike and Stephen! We are forever gett | Read Full Review
4/4/2025 12:00:00 AM | Google
★★★★★ Cheryl D
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4/4/2025 12:00:00 AM | Google
★★★★★ Josh Ricks
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4/3/2025 12:00:00 AM | Google
★★★★★ Vaipapa Talia
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4/1/2025 12:00:00 AM | Google
★★★★★ Nathan Sumsion
Update to the review below. Leased a brand new 2025 Chrysler Pacifica from this dealership on March 8th and with only 138 miles on the vehicle the check engine light came on and I had to take it back to have it looked at. Turns out the hybrid battery is no good, with only 138 miles on it, still have no update on repair time frame. L | Read Full Review
3/31/2025 12:00:00 AM | Google
★★★★★ Peter Loehr
Service at Ken Garff West Valley has been amazing over the last three years -- without exception! | Read Full Review
3/28/2025 12:00:00 AM | Google
★★★★★ Steve McIntosh
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3/28/2025 12:00:00 AM | Google
★★★★★ Joseph Chan
Beth at service was amazing. Although I did not move forward with all the services, she was amazing at answering all my questions. They got the recall done on my vehicle done in 2 days. I highly recommend Ken garff for Ram needs in the valley. | Read Full Review
3/28/2025 12:00:00 AM | Google
★★★★★ Kane Walsh
No issues - efficient | Read Full Review
3/27/2025 12:00:00 AM | Google
★★★★★ Bobby Siblik
Great customer service. | Read Full Review
3/27/2025 12:00:00 AM | Google
★★★★★ Rebecca Fleckenstein
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3/26/2025 12:00:00 AM | Google
★★★★★ Michael Cherrington
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3/26/2025 12:00:00 AM | Google
★★★★★ Sara Price
The communication was thorough and consistent. I felt heard and understood. They took care of the issues that I took my Jeep in for and more. | Read Full Review
3/26/2025 12:00:00 AM | Google
★★★★★ Ashley Teague
very bad service has me sign with out test driving the car if i would test drove it i would of just kept my car and especially with how much issues i've had with the car and still to this day they can't find out the problem with it | Read Full Review
3/26/2025 12:00:00 AM | Google
★★★★★ Amelia Williams
I highly recommend these guys! If I could give them 100 stars I would. They truly helped me sleep better at night, knowing that our truck was fixed and that we wouldn’t face ongoing issues that would cost us time and money. They are trustworthy, knowledgeable, honest, and really great people. We were experiencing problems with our 2 | Read Full Review
3/24/2025 12:00:00 AM | Google
★★★★★ Sebastian Byler
Watch out for Dez. I had a really disappointing experience with her as the sales manager. I had picked out and negotiated a price with another salesperson and she was to approve or deny it Monday morning. I had an appointment at 11 to finalize paperwork and at 10 I get a call from her telling me it's on a test drive and if they decid | Read Full Review
3/24/2025 12:00:00 AM | Google
★★★★★ Anthony Perrigo
I've been coming here for a few years. I've had nothing but a great experience with the Service Department until a few weeks ago. I called to get price on getting my exhaust manifold gasket replaced. I talked to Antonio. He gave me a price I scheduled a date to drop off my truck. Scheduled a rental car. Dropped off my truck on the | Read Full Review
3/23/2025 12:00:00 AM | Google
★★★★★ Dakota
Can’t say enough great things about this dealership and Ulises. They were so great to work with our budget, our salesman Ulises never made us feel pressured into anything. He wasn’t pushy, he was just there to potentially make a sale or to answer questions or just let us have a joy ride! Thank you Kengarff and a big thank you to Ulis | Read Full Review
3/19/2025 12:00:00 AM | Google
★★★★★ Nathan Sumsion
Leased a brand new 2025 Chrysler Pacifica from this dealership on March 8th and with only 138 miles on the vehicle the check engine light came on and I had to take it back to have it looked at. Turns out the hybrid battery is no good, with only 138 miles on it, still have no update on repair time frame. Luckily it will be covered und | Read Full Review
3/19/2025 12:00:00 AM | Google
★★★★★ James Palmer
Your service writer, Sonya Smith, was very good. She was professional, courteous, knowledgeable, and effective. She showed me to the waiting area and ensured I had all I needed to be comfortable. Sonya texted me a video by the tech working my truck. The tech went through a thorough review of areas of my truck that commonly become | Read Full Review
3/6/2025 12:00:00 AM | Google
★★★★★ Bailey Birchell
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3/6/2025 12:00:00 AM | Google
★★★★★ Beth Daly
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3/6/2025 12:00:00 AM | Google
★★★★★ Sue Childress
Beth was great to work with, thank-you. | Read Full Review
3/6/2025 12:00:00 AM | Google
★★★★★ Maria Salazar
Good friend it’s good services?? | Read Full Review
3/6/2025 12:00:00 AM | Google
★★★★★ R Dixon
My husband took the car in for an oil change and he was really happy with the service including the additional work we needed. | Read Full Review
3/2/2025 12:00:00 AM | Google
★★★★★ Troy Noorda
Always a top notch experience! | Read Full Review
3/2/2025 12:00:00 AM | Google
★★★★★ Sofie Pushkin
The service center gentlemen was extremely nice and helpful. He did his best to keep me informed about the issues with my car. his service personally I would say was above and beyond. however, as far as the pricing goes for parts, there and maintenance, it made me disappointed. It just wasn’t affordable for me personally. | Read Full Review
3/1/2025 12:00:00 AM | Google
★★★★★ Robyn Echeverria
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3/1/2025 12:00:00 AM | Google
★★★★★ Mo Gomo
I took my truck for reparis and Shari was very helpful from the beginning she take care of me from the beginning til when my truck was done, nothing to complain about the customer service she provide exellent service! | Read Full Review
2/27/2025 12:00:00 AM | Google
★★★★★ C. Austin Lund
I bought my truck new at this Dealership. After 50k miles, I got a notice to bring the truck in to service the DEF system. They charged me $240 for diagnostic work and informed me that my DEF pump needs to be replaced to the tune of $2,400.00 because the DEF falls outside the Mopar warrantee. I paid the $240 diagnostic fee, declined | Read Full Review
2/27/2025 12:00:00 AM | Google
★★★★★ Tunufai Taufa
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2/24/2025 12:00:00 AM | Google
★★★★★ Scott R
I tried to purchase a 2017 Tundra. The salesman was uninterested in selling trucks. They would not give me a counter offer-only wanted a full price offer. I guess they know the market better than I do and I guess someone will give them a full price offer. The truck has been on the lot for months. I went to a different dealership t | Read Full Review
2/23/2025 12:00:00 AM | Google
★★★★★ Lisa Jastremsky
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2/20/2025 12:00:00 AM | Google
★★★★★ Chu Mercedes
Fantastic, polite | Read Full Review
2/19/2025 12:00:00 AM | Google
★★★★★ Fabi Cano
Not the best experience every time I go they leave the oil reset button undone I am a girl and of course paying for a service and expect for you guys to do your best job with my Jeep as I want to keep it in good condition. I also asked them to rotate the tires and they left the worse one on the front. Not sure I will continue paying | Read Full Review
2/16/2025 12:00:00 AM | Google
★★★★★ Laila Alviso
If there was an option for less than one star I would give it. I was super disappointed with this west valley location. Me and my fiancé went in to get quotes for new tires, oil change, rotation for our Cummins turbo diesel truck we purchased this truck from a lowkey dealership and couldn’t wait to take her to the ram dealership, a w | Read Full Review
2/14/2025 12:00:00 AM | Google
★★★★★ Julio Reyes
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2/13/2025 12:00:00 AM | Google
★★★★★ Arturo Chavarria
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2/13/2025 12:00:00 AM | Google
★★★★★ Karina Martinez
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2/12/2025 12:00:00 AM | Google
★★★★★ james jepson
Do not buy a car or get it serviced here. They charged me over $700 to replace a good battery. Then tell me that it would cost an additional 21k to get get the car running again. Prices outrageous. Service terrible. Communication and responsiveness subpar | Read Full Review
2/11/2025 12:00:00 AM | Google
★★★★★ Steve Whiting
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2/7/2025 12:00:00 AM | Google
★★★★★ Dustin
The dealers at Ken Garff are truly some of THE best out there! It was worth the flight to do business with them, and I would do it again or refer anyone looking for a vehicle to them as well. Thank you again for top quality service and a top quality vehicle. | Read Full Review
2/6/2025 12:00:00 AM | Google
★★★★★ Michael Katsanevas
I was informed on the status of vehicle and was dealt with very kindly and professionally. | Read Full Review
2/2/2025 12:00:00 AM | Google
★★★★★ Debbie Jay Kizzia
Sales Rep was nice, professional attitude Purchase pre-owned vehicle | Read Full Review
2/2/2025 12:00:00 AM | Google
★★★★★ Lance Howard
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2/1/2025 12:00:00 AM | Google
★★★★★ Aubri Alm
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1/30/2025 12:00:00 AM | Google
★★★★★ Daniel Cowan
We had two sales representatives work with us on our purchase, Steve and Eliseo, and they did a fantastic job of listening to our requests and working to get us a very good, fair deal on our new truck. The sales manager and finance team where very helpful in accommodating our requests. Highly recommend Ken Garff! | Read Full Review
1/29/2025 12:00:00 AM | Google
★★★★★ Kevin
Sales representative seem to be friendly and not high pressure to sell you an automobile don't seem to answer all the questions that they are familiar with the automobile | Read Full Review
1/28/2025 12:00:00 AM | Google
★★★★★ Jason Asplund
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1/25/2025 12:00:00 AM | Google
★★★★★ Dustin schmidtke
The sales person was very nice and informative got me into a jeep with very low mileage and lots of custom accessories | Read Full Review
1/24/2025 12:00:00 AM | Google
★★★★★ Annie S
There is no better place to purchase a vehicle! Lisseth and Austin were exceptional in every way from the second we walked in until we drove away in our new Jeep. They are professional, knowledgeable, friendly, and extremely accommodating. Great dealership from every aspect! Thank you for an easy, fun and flawless experience. | Read Full Review
1/21/2025 12:00:00 AM | Google
★★★★★ Nick Rico
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1/17/2025 12:00:00 AM | Google
★★★★★ tethoul H
Job was done quickly and right. | Read Full Review
1/17/2025 12:00:00 AM | Google
★★★★★ Mitchell Vigil
Jason Garcia, best Sales Guy ever. | Read Full Review
1/16/2025 12:00:00 AM | Google
★★★★★ Tiffany Holmberg
What an amazing experience! Nothing better then feeling like your getting a fair shake in life! Thank you Desiree, Austin and Mike for taking care of us! We love the new truck we also love the old truck you sold us years ago! Thank you! | Read Full Review
1/15/2025 12:00:00 AM | Google
★★★★★ Jeremiah Davis
I had a great experience and assistance was timely | Read Full Review
1/15/2025 12:00:00 AM | Google
★★★★★ Jeruel Trinidad
Service was fast and easy. | Read Full Review
1/15/2025 12:00:00 AM | Google
★★★★★ Keeley Burgess
?? ???????? ???????????? quite a few vehicles in my time. This was the absolute ???????? ???????????????????? ?? ???????? ???????? ??????. Everything was done through online chatting. Nothing was hidden when I went in to sign papers. Everything was exactly what was explained to me through text. Ulises was very quick at responding and very professional every step of the | Read Full Review
1/13/2025 12:00:00 AM | Google
★★★★★ Ken Mo
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1/13/2025 12:00:00 AM | Google
★★★★★ Jonathan Pocock
Always have a problem with service here. They actually don't listen to what I know I need for the truck. Asked for a computer recalibration. After having a couple sensors in place they told me I needed to replace the whole turbo actuator which would have been between $6,000 and $8,000 and only then would they help me. I don't know wh | Read Full Review
1/13/2025 12:00:00 AM | Google
★★★★★ Wayne Bailey (WMB Life)
Service is extremely over priced. And they fail to disclose what their diagnostic fees are, until you go to pick up your car and they tell you a ridiculous amount, but yet they didn't plug in any computers or take anything apart. They unplugged my dash cam I guess thinking it's not going to record but it has a back up battery.. | Read Full Review
1/13/2025 12:00:00 AM | Google
★★★★★ Cindy
Antonio was a great help. He kept us informed at every step. We really appreciate the service we received. It was done a lot faster than we thought and under the quoted price. They even sent a driver to pick me up to take me to pick it up. It restored our faith in dealerships. Thank you for the great customer service. C&C Knutson | Read Full Review
1/11/2025 12:00:00 AM | Google
★★★★★ Oz Inglorious
We've had a good experience with the service department here | Read Full Review
1/9/2025 12:00:00 AM | Google
★★★★★ Mary Brunner
My 2020 Durango RT was being sluggish to start in the morning. A technician diagnosed the problem as both batteries being weak and replaced the batteries. Works great now. My only complaint was the amount of time it took to diagnose the problem and fix it. I was without my vehicle for a week. However, the New Year’s holiday was the d | Read Full Review
1/8/2025 12:00:00 AM | Google
★★★★★ Terry Ringwood
I felt like the sales team really took care of my needs. I helped me in every way I needed them too. Exceptional sale team. | Read Full Review
1/6/2025 12:00:00 AM | Google
★★★★★ Clint Winn
A+++++ | Read Full Review
1/6/2025 12:00:00 AM | Google
★★★★★ Jennifer Carter
It was quick and easy. Almost harmless, wasn’t expecting for the sale to go as smoothly as it did! Kudos!!! | Read Full Review
1/6/2025 12:00:00 AM | Google
★★★★★ Teresa Rice
The finance dept is the worse finance I have ever had Steven told us we were getting all of this stuff at cost and then it took him a long time to get us the contract and when we got it he had charged us a small fortune I guess him saying cost means how much can I take these guys for I have been trying to get them all canceled it’s b | Read Full Review
1/6/2025 12:00:00 AM | Google
★★★★★ Laramie Dunn
I had a wonderful experience with Ulises and would highly recommend his services. He was extremely knowledgeable and patient. I would definitely send family and friends to him to purchase a vehicle. | Read Full Review
1/2/2025 12:00:00 AM | Google
★★★★★ Gage Rose
I would not take my jeep here again it was there for over a month and they gave me more issues then I started with. These guys have terrible customer service and no consideration for anyone. I am now out a heater in this winter thanks guys! | Read Full Review
12/31/2024 12:00:00 AM | Google
★★★★★ Valerie DeBois
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12/30/2024 12:00:00 AM | Google
★★★★★ Taylor Sine
Started off great, but then they ghosted me for a bit. However after some calls, they realized that my car has been in the shop for a while, apologized and got on top of my needs. | Read Full Review
12/30/2024 12:00:00 AM | Google
★★★★★ Hassan Ali
It's perfect reliable place for service and customer service especially Beth Daly. I appreciate her kindness and caring about me. | Read Full Review
12/29/2024 12:00:00 AM | Google
★★★★★ Lesi Afu
They care for customers, smile and help | Read Full Review
12/29/2024 12:00:00 AM | Google
★★★★★ Steven Meyer
Fast and efficient | Read Full Review
12/29/2024 12:00:00 AM | Google
★★★★★ Josh Williams
Great and simple experience. Janette was awesome and communicated well on the process and over delivered on expectations. | Read Full Review
12/26/2024 12:00:00 AM | Google
★★★★★ Miguel Silverio
GREAT EXPERIENCE TRULY RECOMMEND | Read Full Review
12/26/2024 12:00:00 AM | Google
★★★★★ Kevin Robison
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12/26/2024 12:00:00 AM | Google
★★★★★ Ian Peterson
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12/26/2024 12:00:00 AM | Google
★★★★★ Scott Durfey
I brought my truck in for starting issues. The only plus side out of this entire experience is that the work was completed earlier than anticipated by about two days. I had them do a fuel system clean, and what was supposed to be just a rear differential fluid change (somehow they decided to do the front as well on my dime of course) | Read Full Review
12/22/2024 12:00:00 AM | Google
★★★★★ Jason Frost
Great selection of vehicles and outstanding customer service. We had a great experience with your entire team. Your staff answered all of our questions and made us feel very comfortable through the entire truck purchase process. Special thanks to Ezra Segura, Great Job. | Read Full Review
12/19/2024 12:00:00 AM | Google
★★★★★ Linda Hamilton
We were unexpectedly faced with trading our car. We had been working with Ken Garff service department. The manager recommended Nick Gonzalez in sales. Nick was very patient and knowledgeable. He helped us choose our new car. Rhett Meriwether walked us through the purchasing process. He answered all our questions. Austin, the accesso | Read Full Review
12/18/2024 12:00:00 AM | Google
★★★★★ Mark Winger
Always a top notch experience at this service department, I’ve experienced a range of good and bad.this one is excellent. | Read Full Review
12/17/2024 12:00:00 AM | Google
★★★★★ Becki Berube
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12/16/2024 12:00:00 AM | Google
★★★★★ Samuel Morrison
chris from parts was super helpful | Read Full Review
12/16/2024 12:00:00 AM | Google
★★★★★ Jenny Thomas
I’ve been taking my Fiat 500X to Ken Garff for four years now- the staff is always great, very good at communicating ?? | Read Full Review
12/16/2024 12:00:00 AM | Google
★★★★★ Michelle Ortiz
Excellent customer service!! Antonio consistently goes above and beyond when it comes to efficiency; (I am always in and out of the shop very quickly), and he makes it a point to suggest automotive improvement options without being pushy or condescending. As a woman. in the past, I have not always been spoken to in a respectful way i | Read Full Review
12/16/2024 12:00:00 AM | Google
★★★★★ Tyler Weight
I saw a billboard last night saying “we hear you”. NO THEY DON’T!!! We have a Wrangler 4xe plug in hybrid and love it. However it is currently under recall for the high voltage battery. Chrysler has told us not to drive the jeep or park in or near structures due to a fire hazard. Since our HOA does not allow street parking, our short | Read Full Review
12/16/2024 12:00:00 AM | Google
★★★★★ Brent Hill
Ken Garff was quick to service my Ram. I’ve been going there for 24 years with my first Three Dodge Rams and now with my 2021 Ram truck and my wife’s Caravan. Very pleased with their service. | Read Full Review
12/14/2024 12:00:00 AM | Google
★★★★★ LoLo & Benny
Took my car there for P0868; this code is related to low pressure line (transmission); was told by mechanic that they could not find anything related to this code and all was fine w/transmission and that my engine oil cooler needed to be replaced. Paid $1300 to have this done. 2 days later my check engine light came back on, took it | Read Full Review
12/14/2024 12:00:00 AM | Google
★★★★★ Todd Smith
They took care of it in one day it was a 60,000 mile fluids change in the transmission in the gearbox and such and then new battery cables they did an excellent job couldn't be happier The only thing that was bad about it was the dent it put in my wallet hahaha | Read Full Review
12/12/2024 12:00:00 AM | Google
★★★★★ Taylor Sine
Started off great, but then they ghosted me for a bit. However, after some calls, they realized that my car has been in the shop for a while and apologized. The tech has gotten on top of my needs. I'm open to changing the review | Read Full Review
12/10/2024 12:00:00 AM | Google
★★★★★ scott pehrson
Rebecca was awesome!! My experience at Ken Garff West Valley service department was exceptional!! | Read Full Review
12/9/2024 12:00:00 AM | Google
★★★★★ Taylor Sine
Started off great, but they've had my car for about week and they haven't called me... (Update) I called in again, they realize the car has been in the shop for a while and apologized, the tech will be getting to my car today I'm open to changing the review | Read Full Review
12/9/2024 12:00:00 AM | Google
★★★★★ Pepe Pepe
excellent service thank you | Read Full Review
12/7/2024 12:00:00 AM | Google
★★★★★ Alysha Moore
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12/4/2024 12:00:00 AM | Google
★★★★★ HARRELL HORN
Dave Tran is a great guy and David is also a great guy i enjoy working with the people at the store great place | Read Full Review
12/3/2024 12:00:00 AM | Google
★★★★★ Todd Smith
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12/2/2024 12:00:00 AM | Google
★★★★★ Simon Millican
Nate is a great service advisor, he had me in an out in a short period of time and delivered on all of his commitments to me! | Read Full Review
11/30/2024 12:00:00 AM | Google
★★★★★ Marie E Twitchell
Very kind, listen to my concerns and kept me posted on repairs. I appreciated all the help. | Read Full Review
11/30/2024 12:00:00 AM | Google
★★★★★ Scott Anderson
Ezra and Nick took such good care of us! The truck was clean and ready when we got to the dealer. My husband made the deal over the phone and they were very good at answering questions. | Read Full Review
11/30/2024 12:00:00 AM | Google
★★★★★ Katie Lynn Thompson
Nik and Abraham were amazing and got us in a stellar vehicle for the price we asked for. We are very happy and will use them again when we need another car! Thank you both! | Read Full Review
11/28/2024 12:00:00 AM | Google
★★★★★ Tom Wickham
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11/28/2024 12:00:00 AM | Google
★★★★★ James Ferguson
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11/26/2024 12:00:00 AM | Google
★★★★★ Marie E Twitchell
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11/26/2024 12:00:00 AM | Google
★★★★★ Higleyoasiswaterworks
I made appointment to bring my 2024 Dodge Ram well, rig? When i got there they would not even look at the codes. They said it's to heavy and only had 2 lifts that could lift it. I asked if they would read the code that was debating the engine speed. They would not even pretent to help me. I knew it was related to the DPF system . I e | Read Full Review
11/26/2024 12:00:00 AM | DealerRater
★★★★★ Sean J
We just bought a car from Dave Tran the Magic Man at Ken Garff today and have never had a better car buying experience. Not to mention the smoking deal we got on an SUV for my daughter. There wasn’t really much negotiating. I did my research and the car was already priced below market. I told Dave the number I could pay and they did | Read Full Review
11/21/2024 12:00:00 AM | Google
★★★★★ Ali Gardner
Cody is the best! Highly recommend asking for him if you’re looking to buy a car. Super helpful, attentive and cool to work with! | Read Full Review
11/21/2024 12:00:00 AM | Google
★★★★★ Ralph Dewsnup
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11/16/2024 12:00:00 AM | Google
★★★★★ Bernadette Trujillo
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11/14/2024 12:00:00 AM | Google
★★★★★ Michele Davenport
Lucas asked the mechanic to come look at my car after repair to fix my Spotify and opened the garage door for me. I felt like he really did extra things to take care of me :) | Read Full Review
11/11/2024 12:00:00 AM | Google
★★★★★ Jayson Featherstone
We had our car worked on here and all they did was an oil change and now the cars Reeks of exhaust and when I called them about it they told me that its our problem and not theirs. | Read Full Review
11/11/2024 12:00:00 AM | Google
★★★★★ Dawson Campbell
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11/8/2024 12:00:00 AM | Google
★★★★★ Lori Schmueser
Great service | Read Full Review
11/6/2024 12:00:00 AM | Google
★★★★★ David McGill
I have a diesel truck which is harder to service and there is typically a shortage of technicians/mechanics able to work on them. They were able to get me in and complete a number of service items within a day or two while I was out on vacation. Got me an uber to the airport and truly helped make the challenge of not having a vehicle | Read Full Review
11/5/2024 12:00:00 AM | Google
★★★★★ Derek Miles
Service at Ken Garf was more than I expected. Good attention to detail and reporting back on their findings. | Read Full Review
11/3/2024 12:00:00 AM | Google
★★★★★ Gavin Gunnell
very nice and friendly | Read Full Review
11/2/2024 12:00:00 AM | Google
★★★★★ James Ahles
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11/2/2024 12:00:00 AM | Google
★★★★★ Kim Wabel
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11/1/2024 12:00:00 AM | Google
★★★★★ ASHLEY HERRERA
Jovan Nuñez Service advisor went above and beyond to get my truck in and fixed even though they are booked out Give this guys a raise! He’s always on top of things | Read Full Review
10/27/2024 12:00:00 AM | Google
★★★★★ Robert Lowry
I made an appoitment the week before and drove 3 1/2 hours to purchase a vehicle from salesman Daniel G. On 9/20/24. There was a repair that needed to be done, he told me his shop was fixing it while we were doing the paperwork. Then he told me they couldn't fix it, and to take it to my local dealer, send him the estimate and he wou | Read Full Review
10/26/2024 12:00:00 AM | Google
★★★★★ Tiffany Pasillas
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10/24/2024 12:00:00 AM | Google
★★★★★ James Palmer
The dealership took care to ensure I had Lyft or Uber rides to and from the service department at no cost. I was disappointed that I had to the my truck over twice because they did not have the necessary part to make the recall repair. Overall, the the service writer and cashier were professional and pleasant to work with. | Read Full Review
10/24/2024 12:00:00 AM | Google
★★★★★ RaeAn Butler
DO NOT TRUST THIS SHOP!! I took my car in to get an oil change on Tuesday (10/22) and was originally pleased with the services I received. I got home and my car was leaking oil horribly! I called the shop to try and get this problem resolved since it happened after they “changed” my oil and said they couldn’t get me until next Frida | Read Full Review
10/24/2024 12:00:00 AM | Google
★★★★★ Stephanie McCauley
They were quick, communicated well and straight to the point. I just wish they had snacks or a snack vending machine. (I could have missed it in the lobby) | Read Full Review
10/23/2024 12:00:00 AM | Google
★★★★★ Matt Broadhead
DO NOT BRING YOUR VEHICLE HERE!!! I used to love bringing my vehicle here. But within the last couple of years, something has changed. If you go here and set up an appointment to get work done on your vehicle, don't expect them to see the vehicle right away. It will more than likely be a couple days later. They won't tell you any of | Read Full Review
10/22/2024 12:00:00 AM | Google
★★★★★ Joseph Posey
My friend went in to buy a jeep grand Cherokee.. sales said 7 points inspection.. oil light came on a day later (lie) .sold her a windshield insurance when the windshield had a bubble.. She was ripped off big time . She went in to get these things corrected.. they gave her a number to call . We are small business owners.Would never r | Read Full Review
10/19/2024 12:00:00 AM | Google
★★★★★ Ted Miller
I recommend never ever taking your car to Ken Garff. There was a mandatory $190 diagnosis fee, then they surprised me by adding $30 for materials. What materials are need to look at the car? They said they add materials to every bill regardless of whether materials are used. How is that different from theft exactly? Then they wanted | Read Full Review
10/19/2024 12:00:00 AM | Google
★★★★★ Dave Vincent
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10/17/2024 12:00:00 AM | Google
★★★★★ Kathy Smith
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10/17/2024 12:00:00 AM | Google
★★★★★ L
I shopped several other RAM dealers in UT CO WY before calling Ken Garff. To put it bluntly, I was shopping for a deal and Ken Garff made the deal. They delivered the truck to me in WY after getting some accessories fitted and the truck was in pristine condition when it arrived. They drove away in my trade and all was good. Special m | Read Full Review
10/14/2024 12:00:00 AM | Google
★★★★★ Jieun Reed
Jovan was efficient and pleasant to communicate. | Read Full Review
10/12/2024 12:00:00 AM | Google
★★★★★ Hala Helstien
We had a great experience Leasing our new jeep! Big Dave and Lil Dave were super friendly, as well as Abraham. Great team! | Read Full Review
10/11/2024 12:00:00 AM | Google
★★★★★ TAJINDER JASSAL
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10/11/2024 12:00:00 AM | Google
★★★★★ Morgan Moser
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10/11/2024 12:00:00 AM | Google
★★★★★ Charlie Giese
Service department is horrible!! | Read Full Review
10/11/2024 12:00:00 AM | Google
★★★★★ J S
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10/9/2024 12:00:00 AM | Google
★★★★★ Teresa Potochnick
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10/9/2024 12:00:00 AM | Google
★★★★★ Peter Loehr
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10/6/2024 12:00:00 AM | Google
★★★★★ Kevin Miller
Great service, timely. | Read Full Review
10/6/2024 12:00:00 AM | Google
★★★★★ callie
Keegan is the best salesman ever! He made the whole experience of buying a new car so easy and stress free! I got the exact car I was looking for, with all the features thanks to him. I would highly recommend this dealership. Everyone is very friendly and professional. I love my new car! | Read Full Review
10/4/2024 12:00:00 AM | Google
★★★★★ sydney byrne
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10/4/2024 12:00:00 AM | Google
★★★★★ Ashlee Taylor
I absolutely love going here. David is exceptional at his job. Always knows what we need for my sister and dad when we come in. So kind and caring and would never go to any other dealership in this planet. Go grab David and he will help you pick out your perfect car. I wish I could give more stars!!!???????? | Read Full Review
10/1/2024 12:00:00 AM | Google
★★★★★ Michelle Rose
Nathan was absolutely remarkable and should be a trainer for your sevice department. I was totally impressed with his professionalism, helpfulness, and transparency. Above remarkable!!! | Read Full Review
9/29/2024 12:00:00 AM | Google
★★★★★ Aaron Knoll
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9/26/2024 12:00:00 AM | Google
★★★★★ Timothy Smith
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9/25/2024 12:00:00 AM | Google
★★★★★ Rafe Thompson
Extremely fast service on my oil change. I was in and out in less than 20 minutes. I appreciate the video they send you with an update on your vehicle as well. | Read Full Review
9/25/2024 12:00:00 AM | Google
★★★★★ Bradley Carter
Robb was easy to work with, answered all of our questions, and helped us find the right vehicle! He went the extra mile for us. | Read Full Review
9/25/2024 12:00:00 AM | Google
★★★★★ Alecia Bleazard
Great experience! I had my oil changed and not only were they quick, but I received excellent customer service from Shari. I’ll be going to this location from now on. | Read Full Review
9/24/2024 12:00:00 AM | Google
★★★★★ Paul Reynolds
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9/24/2024 12:00:00 AM | Google
★★★★★ Carol Conrad
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9/22/2024 12:00:00 AM | Google
★★★★★ Ian Hoffmann
Helpful and quick service as always. Really like the real time videos of the service. Antonio is great. Thanks guys. | Read Full Review
9/20/2024 12:00:00 AM | Google
★★★★★ Geana Randall
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9/20/2024 12:00:00 AM | Google
★★★★★ Sean McGarry
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9/13/2024 12:00:00 AM | Google
★★★★★ Tim Howells
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9/12/2024 12:00:00 AM | Google
★★★★★ Melinda Nielsen
Everyone was so kind. Also, the bill was very reasonable. | Read Full Review
9/11/2024 12:00:00 AM | Google
★★★★★ Dora Lawrence
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9/11/2024 12:00:00 AM | Google
★★★★★ Chris Kenzy
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9/11/2024 12:00:00 AM | Google
★★★★★ Mark McDermott
All of the staff are very professional, kind and courteous. Excellent service! | Read Full Review
9/11/2024 12:00:00 AM | Google
★★★★★ Frankie Nunez
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9/11/2024 12:00:00 AM | Google
★★★★★ Dale Carter
Shari in the service department provided outstanding customer service support. She listened closely to what my needs were, resolved all my issues promptly, and was very friendly. | Read Full Review
9/10/2024 12:00:00 AM | Google
★★★★★ Brandon
Terrible service department. I will never ever consider this dealership for any future vehicle purchases. | Read Full Review
9/7/2024 12:00:00 AM | Google
★★★★★ chris green
Incredible service department with people that actually smile, help and care. | Read Full Review
9/6/2024 12:00:00 AM | Google
★★★★★ Josh “Lookatmenow” Ess
Great experience | Read Full Review
9/6/2024 12:00:00 AM | Google
★★★★★ Greg Bingham
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9/5/2024 12:00:00 AM | Google
★★★★★ Blanca Contreras
STEPHEN FOWLER SALES PROFESSIONAL was supper kind great to work with !!! | Read Full Review
9/5/2024 12:00:00 AM | Google
★★★★★ Fanny. Egan
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9/5/2024 12:00:00 AM | Google
★★★★★ Michael Block
Brought in my Jeep for a requested repair. Was told it would be 2 days. They kept the car 5 days, misdiagnosed it despite me telling them what was wrong and finally did the requested repair. Got the Jeep back and opened the hood to fill the washer fluid and there was a mess coating the entire engine compartment. Called the servic | Read Full Review
9/5/2024 12:00:00 AM | Google
★★★★★ jennifer petersen
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9/4/2024 12:00:00 AM | Google
★★★★★ John McMurran
Super easy transaction. Found the truck I liked. Reached out and was contacted by Stephen Fowler who gave me all the info I needed. We negotiated a good price. I flew to SLC and they picked me up at the airport. I was in and out in an hour or so and on my 850 mile drive home. They’ve followed up since I left with some helpful inf | Read Full Review
9/2/2024 12:00:00 AM | Google
★★★★★ Silver Cricket
They were so accommodating and professional in performing my service. I did not have an appointment, but they worked me in to their schedule. The work was performed more quickly than they estimated. They were very straightforward about work that needed to be done and gave recommendations for things that might require attention at | Read Full Review
9/1/2024 12:00:00 AM | Google
★★★★★ Francoix Jacques
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9/1/2024 12:00:00 AM | Google
★★★★★ Kiaya Burnside
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9/1/2024 12:00:00 AM | Google
★★★★★ Gail Chumbley
The experience went well | Read Full Review
8/30/2024 12:00:00 AM | Google
★★★★★ Judi Lancaster
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8/30/2024 12:00:00 AM | Google
★★★★★ Nate Doty
Great experience. Friendly staff. | Read Full Review
8/28/2024 12:00:00 AM | Google
★★★★★ john hobbins
Do not buy a used vehicle here and do not get their warranty program. I really wish they told the truth instead of scamming me. Definitely one of my top biggest regrets of my life. | Read Full Review
8/28/2024 12:00:00 AM | Google
★★★★★ Robert Todd
They took care of my problem with great speed and care. Very happy with them | Read Full Review
8/26/2024 12:00:00 AM | Google
★★★★★ Robin Prentice
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8/25/2024 12:00:00 AM | Google
★★★★★ Gerry Fede
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8/25/2024 12:00:00 AM | Google
★★★★★ Adrie Fusitua
I had a wonderful experience with the Ken Garff Jeep West Valley team! I was disappointed because we had come for a specific vehicle that ended up being sold right before we got there, they went above and beyond to get us in a newer version of that vehicle. We were in such a rush we hadn’t thought to walk around the vehicle to inspec | Read Full Review
8/24/2024 12:00:00 AM | Google
★★★★★ Tina Thompson
Our service was a great experience. The staff was very friendly and helpful with out vehicle repairs | Read Full Review
8/22/2024 12:00:00 AM | Google
★★★★★ Marnie Martin
Very kind, patient with me and my Service Dogs. Loved the video and explanation of what that found in my car. | Read Full Review
8/21/2024 12:00:00 AM | Google
★★★★★ Renee' P
I recently had the pleasure of working with Josh at Ken Garff in West Valley City, and I couldn't be more impressed. Josh went the extra mile at every step, making sure we were well taken care of throughout the entire process. It's rare to find a car salesman you can trust, but with Josh, you're in great hands. Highly recommended! | Read Full Review
8/20/2024 12:00:00 AM | Google
★★★★★ Yasin Rezaei
I had bought a brand new car. My transmission went out in 2 weeks and went in to repair it. They charged even though I had warranty from them. Stay away from ken garf. | Read Full Review
8/20/2024 12:00:00 AM | Google
★★★★★ Jason Belcher
Carson kept me informed and gave good communication. He checked the status of some parts quickly gave me an update. Just awesome. Thanks! | Read Full Review
8/19/2024 12:00:00 AM | Google
★★★★★ Kimberlee Heser
DO NOT COME HERE their sales man Chris Galileo gave us a vehicle WITH NO GAS because WE RAN OUT ON BANGERTER. We almost got hit, and Chris lied and told us there was a quarter tank. We ended up having a family member come bring us gas because they said they would “send a guy” and gave us no time frame of how long this “guy” would tak | Read Full Review
8/19/2024 12:00:00 AM | Google
★★★★★ Viki Watkins
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8/18/2024 12:00:00 AM | Google
★★★★★ Greg Pozernick
Great place to buy a car. | Read Full Review
8/18/2024 12:00:00 AM | Google
★★★★★ DIANN BLAIR
Awesome service, went in for oil change and it was fast and the staff very friendly THIS POST IS FROM OVER 6 MONTHS AGO. However recently I took my jeep in for a recall and I don't think they did the job. | Read Full Review
8/18/2024 12:00:00 AM | Google
★★★★★ Cathy Rickett
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8/17/2024 12:00:00 AM | Google
★★★★★ Kimberly Falkner
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8/17/2024 12:00:00 AM | Google
★★★★★ Rob Zaugg
Great experience, great people! Repair completed much faster than expected! | Read Full Review
8/17/2024 12:00:00 AM | Google
★★★★★ Scott Stenberg
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8/15/2024 12:00:00 AM | Google
★★★★★ Andrea DeHaan
Purchased a used Jeep a month ago. Everything seemed great at first. About 2 weeks after I purchased the vehicle a recall was issued. I scheduled an appointment and brought it back. During the check in process the worker told me they don’t have the parts in stock and wouldn’t for 3 months. When I asked why they told me to come in she | Read Full Review
8/14/2024 12:00:00 AM | Google
★★★★★ Lisa Torello
Sonya made me feel like I was her only customer! Will def be back for maintenance & other issues with my Fiat. | Read Full Review
8/13/2024 12:00:00 AM | Google
★★★★★ The Blue Raven
It was a great experience from beginning to end very well detailed and organized and through with updating me~ When you have to wait, it’s a very nice store to wait in. I had coffee and tea and popcorn. A nice waiting room. Everything was very clean. | Read Full Review
8/13/2024 12:00:00 AM | Google
★★★★★ wpalmisa1
I was recently in the market for a Ram 3500 and visited several dealerships in the greater Salt Lake City area. Ken Garff West Valley had the best inventory selection and the buying process was exceptional from the Sales Professionals (Daniel Galaviz & Nik Gonzalez) through the completion of financing with Rhett. I recommend you cons | Read Full Review
8/13/2024 12:00:00 AM | Google
★★★★★ Gil Hine
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8/13/2024 12:00:00 AM | Google
★★★★★ Nick Mathis
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8/13/2024 12:00:00 AM | Google
★★★★★ Patty Carroll
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8/13/2024 12:00:00 AM | Google
★★★★★ Todd Jones
My daughter recently purchased a Jeep Wrangler at Ken Garff West Valley Dodge. FANTASTIC experience. Could not have asked for better service or commitment to their product. Austin, Daniel, Jovan and Steve have been amazing. Could not be happier with her Jeep or the service she has received since the purchase. | Read Full Review
8/9/2024 12:00:00 AM | Google
★★★★★ Brichon Jones
Recently purchased a 2021 Jeep Wrangler from Ken Garff West Valley Jeep Dodge. Austin T, Daniel, Jovan, Steve and Nino were awesome. I had a wonderful experience! | Read Full Review
8/9/2024 12:00:00 AM | Google
★★★★★ great western
The service department is great. The guys that does the service work.Left oil on the side of my Jeep Left oil on the seat. The service guys are little piggies.They need to clean up their act. | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ Ty N.
Needed to see if my old 2001 Dakota could get a keyfob. John in parts checked it, not only does it work with one, they could order it (he was surprised as parts for the Dakota aren't usually available. It was pricey (which is to be expected from a dealer). The keyfob arrived the next day. John realized that he forgot to tell me that | Read Full Review
8/6/2024 12:00:00 AM | Google
★★★★★ Ryan Reynolds
If I could share with 0 stars I would, what an unprofessional and horrible way to conduct yourself as a business or as a human being on at least the part of two members of their staff, one at least who seems to go by the name Dario. They hung up on me twice, and with ten minutes in an effort to simply get an email to inquire about s | Read Full Review
8/1/2024 12:00:00 AM | Google
★★★★★ Nikki Barber
The worst service department ever. Made an appointment show up ten minutes early. They claim I don't have an appointment. I pull it up on my phone on their website and show them the appointment. They were rude and arrogant. I would never go to this dealership again for any reason. | Read Full Review
7/23/2024 12:00:00 AM | Google
★★★★★ Jim Gilbert
Bought a new truck over 2 weeks ago. Needed to get the side steps, ceramic coat and tint done. Told me they would contact me when the steps were there. Can't get anybody to call me back to get this scheduled. During the process of buying they told me they would get it all taken care of. Bad on me for buying the extras and then thinki | Read Full Review
7/23/2024 12:00:00 AM | Google
★★★★★ Cameron Coles
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7/22/2024 12:00:00 AM | Google
★★★★★ Connie Camino
My first Service Rep Antonio was incredibly rude. He basically told me they wouldn’t look at my Jeep for multiple days even though I had an appt. He than said if I didn’t like it I could go to another dealer. I said it doesn’t make sense to have an appt but the car wouldn’t be looked at? He again said I could go to another dealer. My | Read Full Review
7/21/2024 12:00:00 AM | Google
★★★★★ Justin Jones
These guys had my credit ran through so many different lenders my credit was good and now its dropped by almost 40 points im so disappointed and to top it off they wanted me to get a car to help build more credit history i dont like how they ran my credit and did it with 13+ lenders knowing each time it reflects on credit scores | Read Full Review
7/21/2024 12:00:00 AM | Google
★★★★★ Paul Sadler
Plan on buying next vehicle from Ken Garff West Valley City. | Read Full Review
7/18/2024 12:00:00 AM | Google
★★★★★ MohammadWais Rahmani
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7/16/2024 12:00:00 AM | Google
★★★★★ Matt Rosner
Had to change my 5 star rating. Sales did a good job but the service department has been absolutely abysmal. My truck currently has 859 miles on it. Been into service 3 times for the same code. Communication from the service advisor has been atrocious. The third time bringing it in my truck was low on gas, but this was after they ha | Read Full Review
7/16/2024 12:00:00 AM | Google
★★★★★ Jared Remm
Dont buy from these guys their customer service is garbage! When i had an issue that is under warranty with my 2022 ram truck they dont have any loner vehicles.and when you are trying to get help they just give you tge run around | Read Full Review
7/15/2024 12:00:00 AM | Google
★★★★★ felix Armando Porras Delgado
Worst costumer service experience you’ll ever have. | Read Full Review
7/15/2024 12:00:00 AM | Google
★★★★★ Falani Fonoti
Absolute worst customer service ever. Not only did they con me of $500 dollars, you can never get a hold of a service advisor. When you leave a message they NEVER call you back. I had to call later that day and or the next day to get a simple response on my vehicle. You constantly have to call in just to speak with someone, it’s ridi | Read Full Review
7/15/2024 12:00:00 AM | Google
★★★★★ s c
They have always done great work for me. In for a campaign recall and 2 minor warranties. | Read Full Review
7/10/2024 12:00:00 AM | Google
★★★★★ Jay
Trevor Smith was THE BEST sales representative ever and he definitely gets the job done! Thank you Trevor for all your hardwork and dedication to me and my families car needs. Definitely coming back to see you again! | Read Full Review
7/5/2024 12:00:00 AM | Google
★★★★★ Sebastian Solorzano
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7/1/2024 12:00:00 AM | Google
★★★★★ Brent Naccarnar
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6/28/2024 12:00:00 AM | Google
★★★★★ Moriah Gayler
Ally Dinning was most unprofessional and unreliable when relaying updates on our only vehicle and when called and asked for, was given nothing but contradicting information and attitude. Very disappointed. | Read Full Review
6/26/2024 12:00:00 AM | Google
★★★★★ G-Squad
Does Ken Garff hear you? Not this West Valley Chrysler location, that’s for sure! They blatantly wasted our time when we brought our car in for a few recalls. We dropped off our vehicle the day before our scheduled service and they never ended up doing anything to the car, never called me, never reached out to me. When I contacted | Read Full Review
6/25/2024 12:00:00 AM | Google
★★★★★ Lacey Nixon
Have to say when someone goes out of the way to give the worst customer service possible ,there is always a good guy to save the day. 1st Mr Antonio would get no stars for sure & has no business dealing with any customers on the phone or in person. He was so disrespectful within first 5 minutes over the phone. Than in person he could | Read Full Review
6/19/2024 12:00:00 AM | Google
★★★★★ Matt Rosner
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6/18/2024 12:00:00 AM | Google
★★★★★ Jayden Drager
Had a great experience buying my Mazda today at the this dealership. Came in with a limited budget and they went out of their way to find me a good deal on the car I came to see. Very friendly and welcoming, definitely would recommend. | Read Full Review
6/15/2024 12:00:00 AM | Google
★★★★★ Vivienne Storch
Maintenance | Read Full Review
6/15/2024 12:00:00 AM | Google
★★★★★ Michael Evans
Horrible dealership! Very rude old large man with white hair was very angry and aggressive. So weird. | Read Full Review
6/13/2024 12:00:00 AM | Google
★★★★★ Chris Moore
Bought a Ram 1500 Ecodiesel that has only taken a month to become the least liked vehicle I have ever purchased thanks to this dealership. Despite it being a service lender for the dealership, I purchased it "new" with 5000 miles. I immediately found out it had never had it's oil changed since it was built (over a year and a half), c | Read Full Review
6/10/2024 12:00:00 AM | Google
★★★★★ Armando Perez
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6/7/2024 12:00:00 AM | Google

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