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Berlin City Chrysler Dodge Jeep Ram

Berlin City Chrysler Dodge Jeep Ram

★★★★(103)read reviews
485 Main St Route 16, Gorham, NH 03581
(603) 326-6781 Ask About Our Service Specials!

Service Hours

Mon: 07:00 am - 05:00 pmTues: 07:00 am - 05:00 pmWed: 07:00 am - 05:00 pmThur: 07:00 am - 05:00 pmFri: 07:00 am - 05:00 pmSat: ClosedSun: Closed

Why should you visit a Mopar service center?

Regardless of whether you drive a Chrysler, Dodge, Jeep®, Ram, FIAT® or another brand vehicle, we offer fast and professional service for nearly all makes and models.

  • Fast and convenient service
  • No appointment needed
  • Service for nearly all makes and models
  • Complimentary multi-point inspection
  • Tires and other services available
  • Coupons and Rebates for extra savings
  • Factory-trained, certified technicians

Backed by the World's Best Brands Mopar® Express Lane uses parts and products from the most trusted automotive brands.

Mopar® Express Lane uses only genuine Chrysler, Dodge, Jeep®, Ram and FIAT® Brand parts. All parts have been tested to ensure function, fit and finish of original specifications.
Magneti Marelli® parts are used on all other makes and models. Magneti Marelli has been a leader in both quality and innovation for 95 years and counting.
Mopar® Express Lane recommends Pennzoil® Motor Oil. We also offer the highest quality Pennzoil synthetic oil, keeping your engine clean and extending the life of your oil change for an even greater value.

The lifeblood of your Vehicle

The importance of regular oil changes can’t be overstated in keeping your engine running smoothly. Schedule an appointment with our highly trained technicians for help in finding the right oil for your needs or drop in for Express Lane service.

The Many Benefits of Engine Oil At its most basic, oil keeps your engine running. It also serves a number of other functions that help to prolong the life of your vehicle.

  • Friction Reduction
  • Heat Reduction
  • Engine Cleaning
  • Weather Tolerance
  • Rust and Corrosion Prevention
  • Improved Performance

How to Read your Tires

A vehicle asks a lot of its tires. By learning how to identify wear and decipher your tire's sidewalls, you'll be better prepared to deal with the issues that arise when rubber meets road.

BRANDS WE CARRY

  • Goodyear
  • Dunlop
  • Kelly
  • Bridgestone®
  • Firestone
  • Michelin®
  • BFGoodrich
  • Uniroyal
  • Continental
  • General
  • Yokohama®
  • Pirelli®
  • Falken
  • Ohtsu
  • Hankook
  • KUMHO
  • Nexen
  • Toyo
  • Nitto

Stop on a Dime

Make sure your brakes are functioning at their best with expert service from Mopar®. Learn how to spot signs of wear and what to do about them as well as how to extend the life of your brakes and what to look for when shopping for new brake pads and rotors.

Benefits of Magneti Marelli Brakes, offered by MoparMagneti Marelli brakes, offered by Mopar®, stand out from the competition. Learn what makes them so effective and what to look for when shopping for brake pads.

  • Ultra-Quiet Braking
  • New Brake Hardware
  • Superior Braking Performance
  • Rigorously Tested
  • Stainless Steel Hardware
  • Lifetime Limited Warranty

How can I extend the life of my brakes? The way you drive will make a significant impact on the life of your brakes. Avoid having to make hard stops by maintaining a safe distance from other vehicles and coasting to a stop when possible. Pay attention to any unusual noises or vibrations when braking and get them checked out—early intervention can avoid costly repairs.

How do I know when my brakes need to be replaced? By the time you notice the most obvious signs of brake wear, such as squealing or grinding noises when you brake, juddering or longer stopping distances, it may be too late for an easy fix. Regularly inspect your brakes, paying attention to the thickness of your brake pads and to any indicator lights on your dashboard. Also, you should make note of the recommended service intervals for your brakes and take your vehicle in for regular maintenance.

What causes my brakes to overheat? The friction from braking results in heat. When you brake aggressively or hold down the brake for a long time (such as when going downhill with a heavy load), it can put a lot of pressure on your braking system and can even “glaze” your brake pads by wearing them down to the point that they have trouble generating enough friction to stop. You can avoid overheating your brakes by driving more cautiously, downshifting instead of pressing the brakes to slow your vehicle and by staying on top of regular maintenance of your brakes.

How to Extend the Life of Your Battery

The average battery will last three to five years, but you can ensure that your battery’s lifespan will be in the higher end of that range with these tips.

  • Clean Your Battery
  • Limit Heat Exposure
  • Avoid Short Trips
  • Clamp Your Batteries
  • Turn Off Extra Features
  • Test Your Battery

How do I choose the right battery for my vehicle?Generally, a battery provided by your vehicle manufacturer or an original equipment manufacturer will be specifically designed for your vehicle, ensuring a seamless replacement. Mopar® stocks batteries for current-model FCA US LLC vehicles, so you can find the right one for your needs.

How do I recharge the battery? If your battery has no charge at all, you can use a battery charger to recharge it. Check the instructions on your charger and make sure that your vehicle and the charger are off before connecting any cables.

How do I know when my battery needs to be replaced? Look for signs that your battery may be nearing the end of its life, like electrical issues, a slow-starting engine or a check engine light on your display. When examining the battery directly, look for corrosion on the terminals, a sulfurous smell that could indicate leakage or a bloated or swollen battery case.

About Berlin City Chrysler Dodge Jeep Ram

Berlin City Chrysler Dodge Jeep Ram is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.

Dealer Conveniences

  • Shuttle Service Available
  • We Offer Rentals
  • Free WiFi
  • We Have Early Bird Hours
  • 24 Hour Service Center
  • We Offer Mopar Accessories
  • We Offer Mopar Performance Parts
  • We Do State Inspections
  • Certified Technicians
  • Free Estimates

Call (603) 326-6781 today to schedule your next appointment.

Our technicians at Berlin City Chrysler Dodge Jeep Ram are ready to help you!
Check for Vehicle Recalls

Customer Reviews

  • ★★★★★ Kally Abrams
    It was nearing our departure date and we finally settled on leaving the truck behind this year. Overlanding would look and feel different because the space we've created, our home on wheels, is now a Sportage. When we first met with Yohvani at Berlin City Auto Group and explained what our intentions were with this vehicle I receive | Read Full Review
    5/28/2025 12:00:00 AM | Google
  • ★★★★★ Raymond Scammon
    I was in the process of buying a truck over there and I deal with sales dirty Dave he was gonna give me 13,000 for my truck and we was gonna make the deal today. I was going over. He text me and tells me that he’s already sold the truck now if you don’t tell me, that’s a dirty dealer ship I don’t know what is they’re not sorry for wh | Read Full Review
    5/21/2025 12:00:00 AM | Google
  • ★★★★★ REEDERist
    I loved that the mechanic told me that o would be needing brakes later. It shows they really care. Mike Malaquias. | Read Full Review
    5/15/2025 12:00:00 AM | Google
  • ★★★★★ Kathleen Domanico
    I have dealt with Berlin City off and on for years. We tried buying a new vehicle at a local business in our immediate are, to try and cut the distance we had to travel for service and that was a huge mistake. As soon as we could trade we went right back to Berlin City and well never leave again. Everyone is friendly, courtious, | Read Full Review
    5/10/2025 12:00:00 AM | Google
  • ★★★★★ Linda Broughton
    Hands down the best dealership out there. They made the process simple as can be. John Given my sales rep top notch. Kept me in the loop throughout the whole process, was not misleading in anyway, straight forward and got me into a beautiful car that I love. The finance department was also awesome and easy to work with. I highly reco | Read Full Review
    5/7/2025 12:00:00 AM | Google
  • ★★★★★ Donald Doucette
    Service was great Lori was such a outstanding service advisor. She kept me updated and the tech Mike did awesome work | Read Full Review
    4/26/2025 12:00:00 AM | Google
  • ★★★★★ Savannah Stevenson
    | Read Full Review
    4/17/2025 12:00:00 AM | Google
  • ★★★★★ Rene H
    All Employees work well with each other to make sure Customer is taken care of. | Read Full Review
    4/17/2025 12:00:00 AM | Cars.com
  • ★★★★★ Ryan McLaughlin
    Knowledgeable people who are great to work with. | Read Full Review
    4/10/2025 12:00:00 AM | Google
  • ★★★★ CARL Gagnon
    All of the issues I needed addressed were dealt with in an informative way. | Read Full Review
    4/1/2025 12:00:00 AM | Google
  • ★★★★★ Kat
    Friendly and courteous service. Service was completed in a timely manner! Dealership is clean and comfortably while waiting for vehicle. | Read Full Review
    3/29/2025 12:00:00 AM | DealerRater
  • ★★★★★ Kat
    Friendly and courteous service. Service was completed in a timely manner! Dealership is clean and comfortably while waiting for vehicle. | Read Full Review
    3/29/2025 12:00:00 AM | Cars.com
  • ★★★★★ Allen Bergeron
    All the staff I dealt with at Berlin City treated me very fairly and went above and beyond what they had to to make a potentially bad situation go smoothly, even though the problem was not anything they caused or could have forseen. They took the time and efforts to make sure I was satisfied with the repairs needed. They picked the v | Read Full Review
    3/29/2025 12:00:00 AM | Google
  • ★★★★★ Timbates1510
    They are very helpful and Courteous and really know what they’re talking about when you have a question. I would recommend them to anyone. | Read Full Review
    3/27/2025 12:00:00 AM | Cars.com
  • ★★★★★ Timbates1510
    They are very helpful and Courteous and really know what they’re talking about when you have a question. I would recommend them to anyone. | Read Full Review
    3/27/2025 12:00:00 AM | DealerRater
  • ★★★★★ Tim Bates
    | Read Full Review
    3/26/2025 12:00:00 AM | Google
  • ★★★★ joconnell71302
    Service was quick and fast. With their coupon the service is much more affordable. Only complaint is they gave me my key and I had to walk all over trying to figure out where they parked my truck. | Read Full Review
    3/22/2025 12:00:00 AM | DealerRater
  • ★★★★ joconnell71302
    Service was quick and fast. With their coupon the service is much more affordable. Only complaint is they gave me my key and I had to walk all over trying to figure out where they parked my truck. | Read Full Review
    3/22/2025 12:00:00 AM | Cars.com
  • ★★★★★ Lily Lincoln
    Ryan in sales and Jamie in finance went above and beyond to get me a great deal and make my car buying experience as easy as possible! | Read Full Review
    3/20/2025 12:00:00 AM | Google
  • ★★★★★ Jameson Boucher
    | Read Full Review
    3/20/2025 12:00:00 AM | Google
  • ★★★★★ Elevation AG
    Pinch me—I didn’t think service this good still existed! I called late Tuesday afternoon to book a state inspection and what I hoped was a small repair (though I braced myself for something bigger). I asked for the earliest slot, and they had my SUV in Wednesday morning. The person on the phone was friendly, clear, and professional—r | Read Full Review
    3/19/2025 12:00:00 AM | Google
  • ★★★★ S W
    Bought a Truck for the Hubs at full asking price. Already had financing in place. When I arrived to pick it up, they made up some rule about how my $10K deposit needed to be paid. They eventually got over it, but it took 4 guys. They proceeded to spray some type of fumigation/cleaner in the truck, which 4 MONTHS later still smells so | Read Full Review
    3/18/2025 12:00:00 AM | Google
  • ★★★★★ John Mason
    I recently had a safety recall taken care of at Berlin City. The young lady at the service desk made it very easy to schedule a time that was convenient and all work was completed as expected. Best of all, they didn’t try to upsell any additional work. Very nice experience. | Read Full Review
    3/16/2025 12:00:00 AM | Google
  • ★★★★★ Alicia Pasquerillo
    I would 100% purchase again from Berlin City in Gorham, NH. No stress, no pressure, friendly staff and I actually drove home with exactly what I wanted. Thanks guys! | Read Full Review
    3/11/2025 12:00:00 AM | Google
  • ★★★★★ Scott Caisse
    Supper easy to deal with. I purchased my truck over the phone. They installed running boards and i drove up with my trade and was out of there within 45mins. Can’t say enough how easy Phil Curran made this transaction for me. | Read Full Review
    3/6/2025 12:00:00 AM | Google
  • ★★★★★ Matt Keating
    It’s so hard to receive quality service in a rural area. The folks who provide the best customer experience and the highest degree of reliable technical service often come with a waitlist or simply aren’t accepting new customers. I have owned my home in New Hampshire’s North Country for more than 12 years. I purchased my current truc | Read Full Review
    3/6/2025 12:00:00 AM | Google
  • ★★★★★ Andrea Di Molfetta
    Great service every time I go in for one. Ty always. | Read Full Review
    3/3/2025 12:00:00 AM | Google
  • ★★★★★ Paul Moeller
    I had a very good experience dealing with John from Berlin city ford A fair deal was made and I like my new F250 a lot Thanks John. | Read Full Review
    2/22/2025 12:00:00 AM | Google
  • ★★★★★ Mark Duchart
    Best experience ever, you always get a great deal. Great service, will never buy another vehicle anywhere else. | Read Full Review
    2/15/2025 12:00:00 AM | Google
  • ★★★★★ Bad700f7
    Been dealing with BERLIN CITY DEALERSHIP SINCE THE 80’s I have purchased quite a few vehicles from them | Read Full Review
    2/4/2025 12:00:00 AM | Cars.com
  • ★★★★★ Bad700f7
    Been dealing with BERLIN CITY DEALERSHIP SINCE THE 80’s I have purchased quite a few vehicles from them | Read Full Review
    2/4/2025 12:00:00 AM | DealerRater
  • ★★★★★ Georgia
    Very nice and patience with me As I was trying to manover thru the a buy process. I was unable to make a deal at the time as I got sick but maybe in the future I'll try again ty | Read Full Review
    2/1/2025 12:00:00 AM | Cars.com
  • ★★★★ Josh Trudeau
    | Read Full Review
    1/31/2025 12:00:00 AM | Google
  • ★★★★★ Steven Gwensberg
    I typically don't leave online reviews unless I have an exceptionally positive or negative experience, but I believe Eric Lafrenais (new Eric) truly deserves recognition for his outstanding customer service. While traveling through New Hampshire during the harsh winter, my F250 encountered severe fuel pump issues. Concerned about bei | Read Full Review
    1/29/2025 12:00:00 AM | Google
  • ★★★★★ Cindy
    I received fantastic service! Phil is the best salesman I’ve ever dealt with! I will be back when I buy my next car! | Read Full Review
    1/21/2025 12:00:00 AM | Cars.com
  • ★★★★★ Cindy
    I received fantastic service! Phil is the best salesman I’ve ever dealt with! I will be back when I buy my next car! | Read Full Review
    1/21/2025 12:00:00 AM | DealerRater
  • ★★★★★ Dylan
    This is a great place, everyone I spoke to was so patient and kindley assisted me over the phone and managed to help me on short notice. They figured out the issue with my car where I couldnt and kept me updated through the process. I would definitely recommend berlin city auto to help with any of your car troubles! | Read Full Review
    1/13/2025 12:00:00 AM | DealerRater
  • ★★★★★ Dylan
    This is a great place, everyone I spoke to was so patient and kindley assisted me over the phone and managed to help me on short notice. They figured out the issue with my car where I couldnt and kept me updated through the process. I would definitely recommend berlin city auto to help with any of your car troubles! | Read Full Review
    1/13/2025 12:00:00 AM | Cars.com
  • ★★★★★ Laurie Stone
    Wonderful experience got everything I wanted in a car | Read Full Review
    1/6/2025 12:00:00 AM | Google
  • ★★★★★ Scott Gregory
    Just traded up my Jeep and everyone was wonderful. From sales, to the finance office and service department, everything ran very smoothly. I always feel at home while buying a vehicle here. Thank you all again! | Read Full Review
    1/6/2025 12:00:00 AM | Google
  • ★★★★ Ed Jariz
    | Read Full Review
    1/1/2025 12:00:00 AM | Google
  • ★★★★★ Richard Houlne
    another purchase from berlin city gorham. they make buying a great experience. and. service department is the best around. are salesmen has retired. new staff (well) was great | Read Full Review
    12/15/2024 12:00:00 AM | Google
  • ★★★★★ Alicia McDaniels
    Bought a car from here and I haven’t had any issues yet! Sometimes service takes longer than expected, but they have people available to drive you around or drop you off if you are local. | Read Full Review
    12/12/2024 12:00:00 AM | Google
  • ★★★★★ Tammy Brown
    Will Eason at Berlin GMC and Adam Ramsey sold me a c 2024 GMC Terrain. The customer service thatch received from these guys was way beyond 5 stars. They worked hard to get me the vehicle I wanted. Will also gave me a curtesy call 2 days after my purchase. For me it was A+ service at Berlin City GMC!!! | Read Full Review
    12/9/2024 12:00:00 AM | Google
  • ★★★★★ Scott Gregory
    Another great service at Berlin City. | Read Full Review
    12/9/2024 12:00:00 AM | Google
  • ★★★★★ Donna Lapierre
    Thank you Berlin City, this is our second vehicle from you. Another great experience. Dave Terriault went above and beyond to make this sale happen. Highly recommend him. And Rick Dagess another that went above and beyond. We will definitely refer or friends and family your way. Merry Christmas and a Happy Healthy New Year. Thank you | Read Full Review
    11/30/2024 12:00:00 AM | Google
  • ★★★★★ Mridley
    Pick up and drop off or excellent. I was notified of everything as our vehicle was being serviced and called when they were ready to drop off. | Read Full Review
    11/27/2024 12:00:00 AM | Cars.com
  • ★★★★★ Mridley
    Pick up and drop off or excellent. I was notified of everything as our vehicle was being serviced and called when they were ready to drop off. | Read Full Review
    11/27/2024 12:00:00 AM | DealerRater
  • ★★★★ Paula Corrigan
    Good as salesperson but make sure the financing details are clear to everyone | Read Full Review
    11/24/2024 12:00:00 AM | Google
  • ★★★★ Jason Zicolella
    Terrible experience with the ford service center My vehicle is going back for a 3rd time after service light issue never resolved They seem to fix things that have nothing todo with the service codes pulled then try and state the light must have come back on Lol I do not recommed going to this service center unless you like | Read Full Review
    11/22/2024 12:00:00 AM | Google
  • ★★★★ Crystal Mandler
    A month later I am still waiting for a call back after multiple (at least four) attempts for follow up. Switching to Saco Kia which is far less convenient but hopefully better. | Read Full Review
    11/16/2024 12:00:00 AM | Google
  • ★★★★ David Cruz
    My daughter called Gorham Berlin to schedule a time time look at a 2018 Toyota Rav4. Daughter was told the car is available for sale. So she reserved a time to see the car. After a two hour drive from Brunswick maine we arrived to be told the car is on a no sale hold due to a recall. Salesman told my daughter they just found out the | Read Full Review
    11/15/2024 12:00:00 AM | Google
  • ★★★★★ COLTON.LEBOEUF
    Jeff Croteau listened to my wants and needs very closely. He pulled a car out of line and it was perfect for me. He helped me reach my payment goal and made the car buying process stress free. Go see Jeff for your next vehicle purchase or lease, you won't be disappointed. | Read Full Review
    11/14/2024 12:00:00 AM | Cars.com
  • ★★★★★ COLTON.LEBOEUF
    Jeff Croteau listened to my wants and needs very closely. He pulled a car out of line and it was perfect for me. He helped me reach my payment goal and made the car buying process stress free. Go see Jeff for your next vehicle purchase or lease, you won't be disappointed. | Read Full Review
    11/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ Kim Dionne
    Very nice selection very professional excellent sales team | Read Full Review
    11/13/2024 12:00:00 AM | Google
  • ★★★★★ Altitude Exploration Photography
    Yet another smooth purchase at Berlin City Auto Group. I’ve been buying vehicles from these guys for well over 15 years and will continue to give them my business. Thanks again! | Read Full Review
    11/8/2024 12:00:00 AM | Google
  • ★★★★★ REEDERist
    Had my jeep compass inspected and it was easy dropped off my keys and got text when it was ready. Easy peasy! | Read Full Review
    11/6/2024 12:00:00 AM | Google
  • ★★★★★ papa
    They did a great job and i will be bringing it back for future updates and services. Thanks Guys. | Read Full Review
    10/31/2024 12:00:00 AM | DealerRater
  • ★★★★★ papa
    They did a great job and i will be bringing it back for future updates and services. Thanks Guys. | Read Full Review
    10/31/2024 12:00:00 AM | Cars.com
  • ★★★★ george jacob
    | Read Full Review
    10/28/2024 12:00:00 AM | Google
  • ★★★★★ William Surridge
    Awesome people to work with | Read Full Review
    10/24/2024 12:00:00 AM | Google
  • ★★★★★ W D
    Service and maintenance | Read Full Review
    10/18/2024 12:00:00 AM | Google
  • ★★★★★ Kathy Dean
    If you time your appointment on a Thursday around lunchtime, a lady shows up with several large tubs of ice cream and hands out large bowls of whatever flavor you want. I was there for my yearly inspection and my only problem was that I couldn’t find my car when it was done. The service mgr helped with that | Read Full Review
    10/17/2024 12:00:00 AM | Google
  • ★★★★★ Glenn RH
    Very strait forward experience for which can be a stress full purchase. I recomend this dealership and the salesman David Tetreault for buying a vehicle there. | Read Full Review
    10/17/2024 12:00:00 AM | Google
  • ★★★★ jeffro bodean
    Well 1 year ago I purchased a used 2018 jeep compass trailhawk from them just under 25 thousand $ . Have had alot of problems with many things . A leaking moonroof which was acually the top of windshield and an oil leak from around the filter area. And had a recall foe dash cluster n electronics also. Yet sold it with this recall in | Read Full Review
    10/12/2024 12:00:00 AM | Google
  • ★★★★★ Jessie Savage
    This is why we always buy At Berlin City they have great people at the service center & Sales, Chad always Gets Me In and The Salesman Are excellent to work with And At The Service Desk Lori Is One Of The Best To Work With they were All backed up and she got me Right in Anyways everyone here are Great People | Read Full Review
    10/9/2024 12:00:00 AM | Google
  • ★★★★ Glenn RH
    I had been given a walk out the door price that turned out to be about over a $1000 more when I was doing the paper work with the finance guy. I already been there a couple of hours with a long drive home ahead of me. So I caved and paid the extra money. The salesman David Tetreault told me that the price he was giving me included al | Read Full Review
    10/9/2024 12:00:00 AM | Google
  • ★★★★ Hannah Dermako
    DO NOT USE SERVICE DEPARTMENT!! They do not get back to you at all until you have repeatedly called them to get an update on your car. They also lie about saying they have contacted you when they clearly have NOT contacted you. They are not upfront about the costs of their services either and wait until the end to disclose everything | Read Full Review
    10/8/2024 12:00:00 AM | Google
  • ★★★★ Cindy Dooley
    Id give them less if possible. Contacting the better business bureau next. My appointment was Sept 23. Today they said my car was done so I drove an hour to pick it up and guess what!!!! It's not done!!! And they lie on invoice on when the vehicle came in for service and when it's done so they look like they have amazing turn aro | Read Full Review
    10/8/2024 12:00:00 AM | Google
  • ★★★★★ Kerri McCauley
    | Read Full Review
    10/5/2024 12:00:00 AM | Google
  • ★★★★★ Amanda Waters
    | Read Full Review
    9/29/2024 12:00:00 AM | Google
  • ★★★★★ Scott Gregory
    Bought and service my Wrangler there. Each time I’ve had to go, I find the experience to be great. The folks behind the counter are a pleasure, on time and the service is done in a fair amount of time. If I could leave 10 stars, I would. | Read Full Review
    9/29/2024 12:00:00 AM | Google
  • ★★★★ Katelyn Faughn
    dodge, jeep, Chrysler, and ram service department has a lack of knowledge. Spoke to Jayden about keeping rats out of my engine bay and he said there was NOT MUCH he could tell me. And that he was unsure. He did not tell me what to do where to put them what I should do etc like a regular advisor would he did not. I am concerned for my | Read Full Review
    9/26/2024 12:00:00 AM | Google
  • ★★★★ Kathryn MacDonald
    THIS IS THE WORST SERVICE I HAVE EVER RECIEVED! I do not recommend using the service department. My truck has been there for 6 weeks and I can't even get a callback on what is happening. Communication is horrible. I bought my truck there. Had difficulty with service on my first experience and never planned to go back. I purchase | Read Full Review
    9/25/2024 12:00:00 AM | Google
  • ★★★★★ Elias Young
    The whole experience could not have been any better! Got me right in and on the road with the car I wanted. Phil Curran, you are awesome man! You guys really went out of your way and got it done. Thank you! Highly recommend this location. | Read Full Review
    9/17/2024 12:00:00 AM | Google
  • ★★★★ 86awallace
    Berlin City Nissan had my Pathfinder for almost two months for service for a battery power, computer system issue. We had to call multiple times to try to get updates and questions answered, usually no one called back. It took us making multiple calla per week to manage to get someone to answer a phone. With the repair work finally c | Read Full Review
    9/8/2024 12:00:00 AM | Cars.com
  • ★★★★ 86awallace
    Berlin City Nissan had my Pathfinder for almost two months for service for a battery power, computer system issue. We had to call multiple times to try to get updates and questions answered, usually no one called back. It took us making multiple calla per week to manage to get someone to answer a phone. With the repair work finally c | Read Full Review
    9/8/2024 12:00:00 AM | DealerRater
  • ★★★★★ Charles z
    I had a wreck in my beautiful truck. I knew that Berlin City Dodge had a top notch Body Shop. The manager of the Body Shop helped me over the years with other vehicles , so when the tow truck came, it was a no brainer. I told the driver to take it to Berlin City Body Shop. At the end, the Body Shop and technicians at Toyota fixed m | Read Full Review
    9/4/2024 12:00:00 AM | Google
  • ★★★★★ Crystal Mills
    Thankfully I found a car I wanted but then was charged extra to bring it from another location, found rust they didn’t disclose and the 2nd key was never found. My sales person was nice but I don’t feel they extended any effort for my business. | Read Full Review
    9/4/2024 12:00:00 AM | Google
  • ★★★★★ Larry Rexford
    My first experience with Berlin City Ford.....I had a very serious issue with my F150.....another dealer wanted nothing to do with it, a friend suggested I go to Berlin City Ford and speak with Randy, which I did. He immediately told me that my issue was serious but not to worry; they would take care of me. He took me in to meet Lor | Read Full Review
    8/26/2024 12:00:00 AM | Google
  • ★★★★★ ron poirier
    | Read Full Review
    8/25/2024 12:00:00 AM | Google
  • ★★★★ Emily Robertson
    Zero stars if I could rate them. Please do not get your car serviced here. Because they are a dealer, I thought I would be safe. Months later the repercussions of their absolute disregard or incompetency, I literally am forced to buy a new car. From using after market parts, not seeing flagrant issues, showing up to appointments to p | Read Full Review
    8/25/2024 12:00:00 AM | Google
  • ★★★★★ Kristy Bernier
    Also a great experience with Jake! When purchasing my leased vehicle, he had all the paperwork ready to go when I arrived. Everything was completed in 20 minutes! Thank you, Jake! Also thank you to Rick in the finance department! | Read Full Review
    8/21/2024 12:00:00 AM | Google
  • ★★★★★ Alexandra Pradas
    Jake was super great to work with!! We had a great experience at Berlin City and will definitely be going back when it’s time for another new car! | Read Full Review
    8/21/2024 12:00:00 AM | Google
  • ★★★★★ Cassandra Aubut
    We walked in, seen Allen told him the vehicle we wanted to test drive and buy. Allen walked righ outside with us got plates to put on and let us do our thing. He was fast efficient and knowledgeable on the process we had to go through. Thanks again the vehicle is great! | Read Full Review
    8/15/2024 12:00:00 AM | Google
  • ★★★★ Parker Thurman
    They may be great at selling cars but do not use their service department!!! Took 4.5 weeks to get an appointment! Technicians only know how to hook up a computer & not hands on diagnosis. Was told I needed a new catalytic converter but couldn’t tell me why. Quoted me $2,500 for 1 catalytic converter. I’ve gotten quotes from 4 other | Read Full Review
    7/29/2024 12:00:00 AM | Google
  • ★★★★★ sharon raiford
    My husband, from Atlanta, was camping when his transmission went out. Everyone was so nice from the dealership personal to the campground people to the uhaul guy. Thank you. Everyone in that area was very nice. | Read Full Review
    7/24/2024 12:00:00 AM | Google
  • ★★★★★ Tiffani Glodgett
    My experience was fantastic. After everyone turned me away these guys said let’s see what we can do and they got me into something that I absolutely love. Thank you so much | Read Full Review
    7/8/2024 12:00:00 AM | Google
  • ★★★★★ Amescustomcarpentry
    Very happy with process and salesmen. I purchased my new truck off line sight unseen and truck was just as advertised and specked when it arrived at my home. | Read Full Review
    7/5/2024 12:00:00 AM | DealerRater
  • ★★★★★ Amescustomcarpentry
    Very happy with process and salesmen. I purchased my new truck off line sight unseen and truck was just as advertised and specked when it arrived at my home. | Read Full Review
    7/5/2024 12:00:00 AM | Cars.com
  • ★★★★★ Phil
    Best place around to buy new or used cars... | Read Full Review
    7/4/2024 12:00:00 AM | Google
  • ★★★★★ Greg Van Buren
    Our experience buying our new vehicles from Michael McDonald and Berlin City Auto Group was fantastic. Michael was friendly, super responsive and worked hard to find the exact models and features we wanted. All of it was done from our home via text and a few phone calls. Paperwork was electronic or delivered with our vehicles. It wa | Read Full Review
    7/2/2024 12:00:00 AM | Google
  • ★★★★★ Lhulse
    True to there word what they promises what they gave me outstanding Allan did a great job with what he promised | Read Full Review
    7/2/2024 12:00:00 AM | Cars.com
  • ★★★★★ Lhulse
    True to there word what they promises what they gave me outstanding Allan did a great job with what he promised | Read Full Review
    7/2/2024 12:00:00 AM | DealerRater
  • ★★★★★ Leroy Hulse
    | Read Full Review
    7/1/2024 12:00:00 AM | Google
  • ★★★★★ kathleen vincent
    Always professional, prompt and courteous!!! | Read Full Review
    6/24/2024 12:00:00 AM | Google
  • ★★★★★ bill ding
    The staff is very friendly and helpful..... Until something breaks, extended warranty is a scam don't waste your money. | Read Full Review
    6/20/2024 12:00:00 AM | Google
  • ★★★★ 2022crv
    They denied my 10/100k warranty repair on a two year old car with 56k miles because I did my own oil changes. On top of that I had to call multiple times to get updates. Their service advisor, if you could call him that, was too busy or just didn’t care enough to send a text to update me on the progress. They claim staff shortages bu | Read Full Review
    6/17/2024 12:00:00 AM | DealerRater
  • ★★★★ 2022crv
    They denied my 10/100k warranty repair on a two year old car with 56k miles because I did my own oil changes. On top of that I had to call multiple times to get updates. Their service advisor, if you could call him that, was too busy or just didn’t care enough to send a text to update me on the progress. They claim staff shortages bu | Read Full Review
    6/17/2024 12:00:00 AM | Cars.com
  • ★★★★★ jhpoland
    Every one there and I mean EVERYONE was So Pleasant to work with and bent over backwards to help me get my new truck ! My Sales person Michael McDonald contacted me and kept me informed every step of the transaction . The people in the Finance Department put in the extra work of finalizing that BIG part of getting my truck. They deli | Read Full Review
    6/3/2024 12:00:00 AM | Cars.com
  • ★★★★★ jhpoland
    Every one there and I mean EVERYONE was So Pleasant to work with and bent over backwards to help me get my new truck ! My Sales person Michael McDonald contacted me and kept me informed every step of the transaction . The people in the Finance Department put in the extra work of finalizing that BIG part of getting my truck. They deli | Read Full Review
    6/3/2024 12:00:00 AM | DealerRater
  • ★★★★★ Mel 51 Heidt
    | Read Full Review
    6/3/2024 12:00:00 AM | Google
  • ★★★★★ Bonnie Reynolds
    We have been with Berlin city for years, they have always treated us very well with our trades, they all go above and beyond. We'll continue to always be there customer. Rob Sr & Bonnie Reynolds | Read Full Review
    5/31/2024 12:00:00 AM | Google
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