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Crossroads Chrysler Jeep Dodge

Crossroads Chrysler Jeep Dodge

★★★★★(153)read reviews
4510 Whitehill Blvd, Prince George, VA 23875
(804) 451-6296 Ask About Our Service Specials!

Service Hours

Mon: 07:00 am - 07:00 pmTues: 07:00 am - 07:00 pmWed: 07:00 am - 07:00 pmThur: 07:00 am - 07:00 pmFri: 07:00 am - 07:00 pmSat: 08:00 am - 04:00 pmSun: Closed

Why should you visit a Mopar service center?

Regardless of whether you drive a Chrysler, Dodge, Jeep®, Ram, FIAT® or another brand vehicle, we offer fast and professional service for nearly all makes and models.

  • Fast and convenient service
  • No appointment needed
  • Service for nearly all makes and models
  • Complimentary multi-point inspection
  • Tires and other services available
  • Coupons and Rebates for extra savings
  • Factory-trained, certified technicians

Backed by the World's Best Brands Mopar® Express Lane uses parts and products from the most trusted automotive brands.

Mopar® Express Lane uses only genuine Chrysler, Dodge, Jeep®, Ram and FIAT® Brand parts. All parts have been tested to ensure function, fit and finish of original specifications.
Magneti Marelli® parts are used on all other makes and models. Magneti Marelli has been a leader in both quality and innovation for 95 years and counting.
Mopar® Express Lane recommends Pennzoil® Motor Oil. We also offer the highest quality Pennzoil synthetic oil, keeping your engine clean and extending the life of your oil change for an even greater value.

The lifeblood of your Vehicle

The importance of regular oil changes can’t be overstated in keeping your engine running smoothly. Schedule an appointment with our highly trained technicians for help in finding the right oil for your needs or drop in for Express Lane service.

The Many Benefits of Engine Oil At its most basic, oil keeps your engine running. It also serves a number of other functions that help to prolong the life of your vehicle.

  • Friction Reduction
  • Heat Reduction
  • Engine Cleaning
  • Weather Tolerance
  • Rust and Corrosion Prevention
  • Improved Performance

How to Read your Tires

A vehicle asks a lot of its tires. By learning how to identify wear and decipher your tire's sidewalls, you'll be better prepared to deal with the issues that arise when rubber meets road.

BRANDS WE CARRY

  • Goodyear
  • Dunlop
  • Kelly
  • Bridgestone®
  • Firestone
  • Michelin®
  • BFGoodrich
  • Uniroyal
  • Continental
  • General
  • Yokohama®
  • Pirelli®
  • Falken
  • Ohtsu
  • Hankook
  • KUMHO
  • Nexen
  • Toyo
  • Nitto

Stop on a Dime

Make sure your brakes are functioning at their best with expert service from Mopar®. Learn how to spot signs of wear and what to do about them as well as how to extend the life of your brakes and what to look for when shopping for new brake pads and rotors.

Benefits of Magneti Marelli Brakes, offered by MoparMagneti Marelli brakes, offered by Mopar®, stand out from the competition. Learn what makes them so effective and what to look for when shopping for brake pads.

  • Ultra-Quiet Braking
  • New Brake Hardware
  • Superior Braking Performance
  • Rigorously Tested
  • Stainless Steel Hardware
  • Lifetime Limited Warranty

How can I extend the life of my brakes? The way you drive will make a significant impact on the life of your brakes. Avoid having to make hard stops by maintaining a safe distance from other vehicles and coasting to a stop when possible. Pay attention to any unusual noises or vibrations when braking and get them checked out—early intervention can avoid costly repairs.

How do I know when my brakes need to be replaced? By the time you notice the most obvious signs of brake wear, such as squealing or grinding noises when you brake, juddering or longer stopping distances, it may be too late for an easy fix. Regularly inspect your brakes, paying attention to the thickness of your brake pads and to any indicator lights on your dashboard. Also, you should make note of the recommended service intervals for your brakes and take your vehicle in for regular maintenance.

What causes my brakes to overheat? The friction from braking results in heat. When you brake aggressively or hold down the brake for a long time (such as when going downhill with a heavy load), it can put a lot of pressure on your braking system and can even “glaze” your brake pads by wearing them down to the point that they have trouble generating enough friction to stop. You can avoid overheating your brakes by driving more cautiously, downshifting instead of pressing the brakes to slow your vehicle and by staying on top of regular maintenance of your brakes.

How to Extend the Life of Your Battery

The average battery will last three to five years, but you can ensure that your battery’s lifespan will be in the higher end of that range with these tips.

  • Clean Your Battery
  • Limit Heat Exposure
  • Avoid Short Trips
  • Clamp Your Batteries
  • Turn Off Extra Features
  • Test Your Battery

How do I choose the right battery for my vehicle?Generally, a battery provided by your vehicle manufacturer or an original equipment manufacturer will be specifically designed for your vehicle, ensuring a seamless replacement. Mopar® stocks batteries for current-model FCA US LLC vehicles, so you can find the right one for your needs.

How do I recharge the battery? If your battery has no charge at all, you can use a battery charger to recharge it. Check the instructions on your charger and make sure that your vehicle and the charger are off before connecting any cables.

How do I know when my battery needs to be replaced? Look for signs that your battery may be nearing the end of its life, like electrical issues, a slow-starting engine or a check engine light on your display. When examining the battery directly, look for corrosion on the terminals, a sulfurous smell that could indicate leakage or a bloated or swollen battery case.

About Crossroads Chrysler Jeep Dodge

Crossroads Chrysler Jeep Dodge is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.

Dealer Conveniences

  • Spanish Speaking
  • Free WiFi
  • We Have Early Bird Hours
  • We Offer Mopar Accessories
  • We Offer Mopar Performance Parts
  • We Do State Inspections
  • Ask About Service Contracts
  • Certified Technicians

Call (804) 451-6296 today to schedule your next appointment.

Our technicians at Crossroads Chrysler Jeep Dodge are ready to help you!
Business Link Logo

Crossroads Chrysler Jeep Dodge is a BusinessLink Dealer!

Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.

Membership is free, with no dues or fees, and benefits include:
  • Next Available Bay Service: Members are always first in line for maintenance and repair work
  • Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
  • Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
  • Extended Service Hours: Longer hours mean your vehicle will be ready faster.

Call Crossroads Chrysler Jeep Dodge today at (804) 451-6296 to learn more

Check for Vehicle Recalls

Customer Reviews

  • ★★★★★ Barry Sr Lanneau
    Pleasant and professional experience. They will keep you rolling. | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Rick Hall
    Very good service | Read Full Review
    5/24/2025 12:00:00 AM | Google
  • ★★★★★ Robert Rider
    If you are working from out of town DO NOT TAKE YOUR VEHICLE HERE TO GET WORK DONE. Co worker took his Dodge one ton welding rig there, they didn't touch it for two weeks. Kept it over two months. He is to nice to leave a review, but people need to be aware of places like this. | Read Full Review
    5/15/2025 12:00:00 AM | Google
  • ★★★★★ Michelle Flowers
    You will want to steer clear of this dealership we bought a used vehicle from them. The mileage was wrong. We went to trade the car, but had it for a year and a half did not know that they had written down the wrong mileage. We went to Carmax and another dealership And nobody will touch it due to car Carfax as well as DMV so I guess | Read Full Review
    5/8/2025 12:00:00 AM | Google
  • ★★★★★ Y Tho
    | Read Full Review
    5/4/2025 12:00:00 AM | Google
  • ★★★★★ Irma Vaughan
    Very pleased with my service. | Read Full Review
    5/1/2025 12:00:00 AM | Google
  • ★★★★★ Romanlegionary 6
    I had a great experience at Crossroads Chrysler Jeep Dodge. The entire staff was very friendly, welcoming, and professional throughout the process. Even though I ultimately decided not to move forward with the purchase, the environment they created made me feel comfortable and respected the entire time. A special thank you to the man | Read Full Review
    4/30/2025 12:00:00 AM | Google
  • ★★★★★ P. Chamberlain Russell
    | Read Full Review
    4/30/2025 12:00:00 AM | Google
  • ★★★★★ Romanlegionary 6
    "I had a great experience at Crossroads Chrysler Jeep Dodge. The entire staff was very friendly, welcoming, and professional throughout the process. Even though I ultimately decided not to move forward with the purchase, the environment they created made me feel comfortable and respected the entire time. A special thank you to the ma | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ Stacie Lunsford
    Always great customer service | Read Full Review
    4/24/2025 12:00:00 AM | Google
  • ★★★★★ Rob
    Great as always, the whole team and especially Ginny Farley do everything in their power to ensure my complete satisfaction. | Read Full Review
    4/21/2025 12:00:00 AM | Google
  • ★★★★★ Ricky
    Tire rotation , infotainment update, headlights | Read Full Review
    4/17/2025 12:00:00 AM | Google
  • ★★★★★ Mark Rogers
    great service department | Read Full Review
    4/15/2025 12:00:00 AM | Google
  • ★★★★★ Tim Dye
    Always great service. Always polite. | Read Full Review
    4/13/2025 12:00:00 AM | Google
  • ★★★★★ Matthew Koper
    I would pick negative stars if I could. I had a horrible experience. I was working with Crossroads Henderson on a vehicle that was at their Prince George location, and after almost a week they told me that the car was sold a week prior. I happened to call the Prince George location after that to find out that the vehicle was availab | Read Full Review
    4/13/2025 12:00:00 AM | Google
  • ★★★★★ Charles Brown
    | Read Full Review
    4/10/2025 12:00:00 AM | Google
  • ★★★★★ Pam Adams
    Joey Pate at Crossroads Chrysler Jeep Dodge Ram HIT THE MARK! He was very prompt and professional with communication and assisted me in finding just the right Jeep for ME! Joey was extremely knowledgeable with all the features of the JEEP CHEROKEE! I will definitely be a raving customer of JOEY PATE and Crossroads Jeep Dodge Ram!! | Read Full Review
    4/6/2025 12:00:00 AM | Google
  • ★★★★★ Rick Hall
    | Read Full Review
    4/3/2025 12:00:00 AM | Google
  • ★★★★★ Stealth_ _Operator
    People are good and friendly but if you ever need work done you’re completely screwed and on your own … I have gotten three jeeps from them and every single time there were problems … first they couldn’t get a part for my 2018 jl after months so I was forced to trade In to get a different vehicle….. second was a 2021 gladiator and h | Read Full Review
    4/3/2025 12:00:00 AM | Google
  • ★★★★★ 6.4Phoenix
    Honestly, to expensive for the work that was done. $1900 for a battery, ac module. I spent $400 just in diagnostics for them to plug a chip into the OBD scanner. The parts installed we $700. You do the math. | Read Full Review
    3/28/2025 12:00:00 AM | Google
  • ★★★★★ Michael Francois
    The dealers were very nice | Read Full Review
    3/27/2025 12:00:00 AM | Google
  • ★★★★★ Carl Highsmith
    Great service is always available at Crossroads Dodge. | Read Full Review
    3/19/2025 12:00:00 AM | Google
  • ★★★★★ Cathie Decker
    | Read Full Review
    3/19/2025 12:00:00 AM | Google
  • ★★★★★ Heather Wells
    | Read Full Review
    3/17/2025 12:00:00 AM | Google
  • ★★★★★ Savita Mangalsingh (Vita)
    My experience here has always been extremely excellent. | Read Full Review
    3/5/2025 12:00:00 AM | Google
  • ★★★★★ Linda Pearson
    Always in and out when they say | Read Full Review
    3/1/2025 12:00:00 AM | Google
  • ★★★★★ Jojodakilla 69
    Professional, friendly and reliable ?? ?? ?? ?? | Read Full Review
    3/1/2025 12:00:00 AM | Google
  • ★★★★★ Connie Meloy
    Quick service. | Read Full Review
    2/28/2025 12:00:00 AM | Google
  • ★★★★★ John Ravis
    The staff is very professional and do their best to ensure customer satisfaction. | Read Full Review
    2/27/2025 12:00:00 AM | Google
  • ★★★★★ Billy Creech
    | Read Full Review
    2/26/2025 12:00:00 AM | Google
  • ★★★★★ Ricardo Mercado
    On my scheduled appointment attention was given to me immediately by Adviser Amber Cadnum who was informative and detailed on service that I require. | Read Full Review
    2/24/2025 12:00:00 AM | Google
  • ★★★★★ Russell Wells
    Great customer service!!! I droped my 2017 jeep jku off for crank no start. They diagnosed the problem and fixed it in a timely matter. Thanks so much for the great work | Read Full Review
    2/19/2025 12:00:00 AM | Google
  • ★★★★★ Dennis . Hamm
    | Read Full Review
    2/14/2025 12:00:00 AM | Google
  • ★★★★★ fendall Vaughan
    Had some problems, but the staff was great, the service was fast. All in all a positive experience. I would use this service again. | Read Full Review
    2/14/2025 12:00:00 AM | Google
  • ★★★★★ Justin Borges
    The Team at Crossroads Dodge, Chrysler, Jeep, are second to none! Last week I bought my second vehicle from them. A brand new Jeep gladiator. From start to finish, I felt like a member of their family as we went through the process of me purchasing my new vehicle. I left the table, feeling confident in the deal I received, and was we | Read Full Review
    2/13/2025 12:00:00 AM | Google
  • ★★★★★ claude stultz
    My Jeep was experiencing issues that caused it to shutoff with many warning lights being displayed on the dash. It was towed in and the initial diagnosis was it needed 2 new batteries, then a wiring harness. After those repairs it still did the same thing when they test drove it. So was then told it was a under hood sensor. That | Read Full Review
    2/8/2025 12:00:00 AM | Google
  • ★★★★★ Zuki
    Girlfriend and I came to trade in both our cars so decided to stop by this dealership to see what they had to offer. Chris the salesman was a very nice gentlemen; however, I could tell from experience this guy was just looking to sell a car to us as quickly as possible and get us out of there. Asked him what are the major key flaws | Read Full Review
    2/7/2025 12:00:00 AM | Google
  • ★★★★★ Nakeya Smiles
    Cost too much. | Read Full Review
    2/7/2025 12:00:00 AM | Google
  • ★★★★★ CARMEN FLEMING
    Service was excellent and done in a timely manner. Courteous and professional staff. | Read Full Review
    2/4/2025 12:00:00 AM | Google
  • ★★★★★ Brian Stargardt
    First, don't send a survey if you aren't prepared for the truth. I use this place because it is the closest Ram option available to me for service. As far as the attitude of the people, they are all great and polite. The mechanics seem to get the work done right the first time (in general), so i can't complain there. Now for the real | Read Full Review
    2/4/2025 12:00:00 AM | Google
  • ★★★★★ Ramon Bell
    Did more damage than good.nobody ever answer the phone. I had to take my car to another place to fix all they destroyed | Read Full Review
    2/4/2025 12:00:00 AM | Google
  • ★★★★★ T Parker
    The Dealership was professional in resolving my issue. They kept my appointment time on time. | Read Full Review
    1/30/2025 12:00:00 AM | Google
  • ★★★★★ Ricky
    Tire rotation | Read Full Review
    1/23/2025 12:00:00 AM | Google
  • ★★★★★ Backup
    The service representatives were very cordial and helpful. Very good plave to have your vehicle serviced. | Read Full Review
    1/20/2025 12:00:00 AM | Google
  • ★★★★★ Ashley Williams
    Zero stars honestly. Absolutely abysmal. This is coming from a person who is in a management position at a dealership themselves. Nobody at Crossroads Chrysler Jeep Dodge takes responsibility or seem to have an idea on service procedures. Customer satisfaction? Try swindlers for strictly all the money in a person’s wallet. I’m surpri | Read Full Review
    1/19/2025 12:00:00 AM | Google
  • ★★★★★ Linda Press
    My daughter recently had a very disappointing experience at Crossroad Chrysler Jeep Dodge Ram dealership in Prince George. While visiting the dealership today 1-18-25. My daughter encountered a team of very unprofessional, rude, disrespectful and very judgemental staff of men. Dispute my daughter personally life which had nothing to | Read Full Review
    1/17/2025 12:00:00 AM | Google
  • ★★★★★ Andrew Harris
    Came in for annual inspection! As usual, everyone was friendly and courteous. The inspection was completed in a timely manner. | Read Full Review
    1/16/2025 12:00:00 AM | Google
  • ★★★★★ Arthur Anderson
    | Read Full Review
    1/15/2025 12:00:00 AM | Google
  • ★★★★★ Sandra Woods
    I usually take my jeep to Honda because of the customer service. Outstanding! Went to jeep crossroads for oil change 2 hours later at there quick lane still here jeep still sitting in parking lot. | Read Full Review
    1/13/2025 12:00:00 AM | Google
  • ★★★★★ merle reedy
    The car was fixed correctly. The staff is excellent. Here why a 3 star. 1. Takes over a month to get an appt. 2. They never had a loaner car even though the warranty allows for one, written bros jeep in Richmond has loaner cars. 3. Had to pay $195 for a software update even though it was still under the extended warranty that I paid | Read Full Review
    1/10/2025 12:00:00 AM | Google
  • ★★★★★ Brandon Edwards
    Great service, great people. Always exceptional | Read Full Review
    12/31/2024 12:00:00 AM | Google
  • ★★★★★ Chad Friend
    Great customer service on time as scheduled. | Read Full Review
    12/31/2024 12:00:00 AM | Google
  • ★★★★★ Nicholas French
    Thanks Tim and the service team for excellent service. | Read Full Review
    12/30/2024 12:00:00 AM | Google
  • ★★★★★ Jac’Eisha Crockett
    | Read Full Review
    12/28/2024 12:00:00 AM | Google
  • ★★★★★ Sean Ellis
    Inflation is real. | Read Full Review
    12/28/2024 12:00:00 AM | Google
  • ★★★★★ Chuck Bell
    The service on my vehicle was great and done in a timely manner. | Read Full Review
    12/23/2024 12:00:00 AM | Google
  • ★★★★★ SHENTELLA BELFIELD
    Always a great experience at Cross roads. Wonderful customer service and comfortable work environment. | Read Full Review
    12/21/2024 12:00:00 AM | Google
  • ★★★★★ Wanda Anderson
    The staff was very professional and answered all of my questions and concerns. Cameron was my sales person , he was really great and I walked out with my dream car | Read Full Review
    12/16/2024 12:00:00 AM | Google
  • ★★★★★ Scott B
    BUYER BEWARE! Fake Manager! We bought a 2023 Jeep Grand Cherokee from Crossroads and it turned out to be a terrible, expensive and dangerous experience. When the jeep came around from the “detail and inspection” I asked if the rear tire that had a low light on had been checked and inspected and the salesman told me yes, it had no l | Read Full Review
    12/14/2024 12:00:00 AM | Google
  • ★★★★★ Scott B
    BUYER BEWARE! Fake Manager! We bought a Jeep from Crossroads and it turned out to be a terrible, expensive and dangerous experience. When the jeep came around from the “detail and inspection” I asked if the rear tire that had a low light on had been checked and inspected and the salesman told me yes, it had no leaks and was just lo | Read Full Review
    12/13/2024 12:00:00 AM | Google
  • ★★★★★ john Dowd
    I always receive Professional and Respectful Service! | Read Full Review
    12/10/2024 12:00:00 AM | Google
  • ★★★★★ Chris X
    Great service and friendly reps! | Read Full Review
    12/7/2024 12:00:00 AM | Google
  • ★★★★★ Matt Rumble
    | Read Full Review
    12/4/2024 12:00:00 AM | Google
  • ★★★★★ Mario Williams-Reynolds
    Great experience once again with the service department. | Read Full Review
    12/2/2024 12:00:00 AM | Google
  • ★★★★★ Craig Driver
    I took my truck to have a couple of recalls taken care of. Everything seems to be fine. | Read Full Review
    12/2/2024 12:00:00 AM | Google
  • ★★★★★ William Rosser
    Great experience. Customer service is awesome. | Read Full Review
    11/25/2024 12:00:00 AM | Google
  • ★★★★★ Tony Picou
    Service was prompt and friendly. Timely completion of work. | Read Full Review
    11/21/2024 12:00:00 AM | Google
  • ★★★★★ Sam Clay
    Great job! Fast and efficient service with only a minimal wait time! | Read Full Review
    11/21/2024 12:00:00 AM | Google
  • ★★★★★ Frank Watson
    I was referred to Crossroads for some work on my Durango. Let me tell you, they rock! Not only was I taken care of in a timely fashion, I received both email and text updates about the status of my vehicle. The service department communicates well, and the technician(s) perform top notch work. I have a high mileage truck, and I felt | Read Full Review
    11/12/2024 12:00:00 AM | Google
  • ★★★★★ Brenda Mecca
    Great service! | Read Full Review
    11/7/2024 12:00:00 AM | Google
  • ★★★★★ Myah Thomas
    Im displeased to say I had an extremely disappointing experience at Crossroads Chrysler Jeep Dodge Ram, all thanks to an associate named Amber. It was clear from the start that she had little interest in genuinely helping. Instead of focusing on finding solutions to the issues I was facing with my recently purchased vehicle, she seem | Read Full Review
    11/6/2024 12:00:00 AM | Google
  • ★★★★★ Brenda Golden
    Cameron Jones and Mike Dent were great to work with. Cameron took extra time to go through steps for getting CDs to work in the DVD player. Called a couple of days after getting the van to be sure everything was good. Mike helped with all of the paperwork and was very patient in dealing with our questions. | Read Full Review
    11/4/2024 12:00:00 AM | Google
  • ★★★★★ Jay Mitchell
    Thank you Crossroads Ram! Great service dept!! | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ Richard Morgan
    Service is always amazing at Crossroads. Thank you for everything. | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ gilberto rivera
    I will not return to this dealer, they are irresponsible, they left all the tire nuts completely loose, that could have caused me to have had an accident. | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ Lisa Merritt
    Excellent customer service went above and beyond to make sure we got the perfect suv | Read Full Review
    10/30/2024 12:00:00 AM | Google
  • ★★★★★ Ricky
    Truck inspection and leaking tire ! Great job | Read Full Review
    10/30/2024 12:00:00 AM | Google
  • ★★★★★ itsthesoup
    | Read Full Review
    10/29/2024 12:00:00 AM | Google
  • ★★★★★ Lisa Merritt
    Excellent customer service when above and beyond to make sure we got the perfect suv | Read Full Review
    10/29/2024 12:00:00 AM | Google
  • ★★★★★ Jenna Russell
    The service itself was fine, and I would have given more stars if this was not the second appointment in a row where I was signed up for a Sirius XM trial that I don’t want. I made a big deal about this last time and talked to a manager about it. I don’t appreciate my information being shared without my knowledge and permission. Now | Read Full Review
    10/26/2024 12:00:00 AM | Google
  • ★★★★★ Braxton Reid
    | Read Full Review
    10/23/2024 12:00:00 AM | Google
  • ★★★★★ William Andrews
    | Read Full Review
    10/19/2024 12:00:00 AM | Google
  • ★★★★★ Mr G
    | Read Full Review
    10/17/2024 12:00:00 AM | Google
  • ★★★★★ Mike Branch
    Quick and easy. | Read Full Review
    10/16/2024 12:00:00 AM | Google
  • ★★★★★ Hannah Martin
    No issues. Fixed my concerns. Repairs were timely and staff courteous. I will continue to visit this location for repairs or maintenance for my vehicle. I recommend this auto dealership. | Read Full Review
    10/14/2024 12:00:00 AM | Google
  • ★★★★★ Dan Schecter
    My experience for an oil change was just fine much improved | Read Full Review
    10/14/2024 12:00:00 AM | Google
  • ★★★★★ Arleta Tucker
    | Read Full Review
    10/13/2024 12:00:00 AM | Google
  • ★★★★★ Phie sia
    Quick and excellent service provided to customers | Read Full Review
    10/11/2024 12:00:00 AM | Google
  • ★★★★★ Steve Shehadeh
    | Read Full Review
    10/11/2024 12:00:00 AM | Google
  • ★★★★★ SHENTELLA BELFIELD
    | Read Full Review
    10/2/2024 12:00:00 AM | Google
  • ★★★★★ Lance Turner
    | Read Full Review
    10/1/2024 12:00:00 AM | Google
  • ★★★★★ Michael Brown
    Great express service. Got everything done through the express lane without an appointment. | Read Full Review
    9/28/2024 12:00:00 AM | Google
  • ★★★★★ nate pencile
    | Read Full Review
    9/23/2024 12:00:00 AM | Google
  • ★★★★★ Tmara Hall
    If I could leave a negative rating, I would. It wouldn't even let me leave "0" stars and make this post. The service center at Crossroads Chrysler is garbage....the customer service was the absolute worst I have ever seen! My vehicle arrived there on July 5 and was not ready for me to pick up until September 13th. I was on orders wit | Read Full Review
    9/21/2024 12:00:00 AM | Google
  • ★★★★★ katlynn Griffin
    I wanted to leave a quick review for my Vehichle family! Such a great crew! Got me into a vehicle within a days tops and let me pick it out online as well! Everyone here speaks to you as if you’re family and welcomes you in with HUGE smiles!(: I will be staying with this company for any future vehicles to come! My Jeep is gorgeous! I | Read Full Review
    9/20/2024 12:00:00 AM | Google
  • ★★★★★ Wanda Rodrigues
    Great job. Pleasant people | Read Full Review
    9/20/2024 12:00:00 AM | Google
  • ★★★★★ Jordan Garcia
    No appointments. Walk-in first come first-serve. Prepare for a 1hr -1.5hr wait if you’re just doing an oil change. | Read Full Review
    9/19/2024 12:00:00 AM | Google
  • ★★★★★ Markita Gordon
    | Read Full Review
    9/17/2024 12:00:00 AM | Google
  • ★★★★★ Tarnisha Rose
    Wonderful customer service, short wait time, clean and neat waiting area. | Read Full Review
    9/15/2024 12:00:00 AM | Google
  • ★★★★★ Its Dariam
    I had an amazing experience at crossroads Jeep. I was greeted by the wonderful technician Jacob, who, as always was kind efficient, and very helpful. I came for a routine oil change, and he explained to me about the process and the add-ons that I could do that will prolong the life of my vehicle. I really appreciate that because with | Read Full Review
    9/13/2024 12:00:00 AM | Google
  • ★★★★★ Sean Ellis
    It would be nice if you could call in and schedule your service ahead., | Read Full Review
    9/7/2024 12:00:00 AM | Google
  • ★★★★★ Raymond headspeth
    THE WORST!!! I will never take a vehicle to this Service Department for repairs again nor will I ever recommend them to anyone. After my vehicle had sat there for 30 days, I decided to inquire about the status. I was told it was still waiting to be worked in between appointment scheduled vehicles and that I was #4 in the que. That wa | Read Full Review
    9/6/2024 12:00:00 AM | Google
  • ★★★★★ phillip Hughes
    I had the worst experience of my life buying a Jeep from Crossroads last year, just purchased a Jeep from whitten brothers in Midlothian. Well worth the drive!! Please read reviews before purchasing from Crossroads!! | Read Full Review
    9/4/2024 12:00:00 AM | Google
  • ★★★★★ Michael Ross
    | Read Full Review
    9/1/2024 12:00:00 AM | Google
  • ★★★★★ Scott Krug
    I always have my Ram 2500 service done at Crossroads. Excellent service | Read Full Review
    9/1/2024 12:00:00 AM | Google
  • ★★★★★ Ruth b
    The worst experience ever!I had an issue with my car and called they said the 1st appt was a month away but I could drop it off and they would probably be able to get to it in a week or 2. My Dodge Dart sat there for 2 weeks while they said they couldn't get to it - went by to check on it after 2 weeks and they said would be another | Read Full Review
    9/1/2024 12:00:00 AM | Google
  • ★★★★★ Jada Fortune
    Bought a 2013 dodge challenger sxt April 25, 2024 of course As Is (should’ve known ??) well vehicle comes with a lot of issues, needed a new Fuel Pump already, now having wiring issues all kinds of stuff turning on on the dash to the point my car wants to turn off and also PCM, the back headlight was out didn’t notice it till I got ho | Read Full Review
    8/31/2024 12:00:00 AM | Google
  • ★★★★★ jama raimer
    Great | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ Bruce Gee
    Have always had good service here at the service department. Will never come here again. They have all knew people my truck has been in there for something they broke. Cant even give them one start. | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ Bryan Blackburn
    | Read Full Review
    8/26/2024 12:00:00 AM | Google
  • ★★★★★ Walter Heath
    | Read Full Review
    8/21/2024 12:00:00 AM | Google
  • ★★★★★ Lisa Rusnak
    Just had oil change. Great Job! | Read Full Review
    8/21/2024 12:00:00 AM | Google
  • ★★★★★ Douglas Harman
    horrible don't rate any stars only negative...........stay away could care less about customer satisfaction and service!! | Read Full Review
    8/21/2024 12:00:00 AM | Google
  • ★★★★★ DJ J
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    8/17/2024 12:00:00 AM | Google
  • ★★★★★ Jaleel Mcclee
    | Read Full Review
    8/15/2024 12:00:00 AM | Google
  • ★★★★★ gary mitsdarffer
    | Read Full Review
    8/14/2024 12:00:00 AM | Google
  • ★★★★★ Brian Rayburn
    The staff was very friendly and helped me buy a great used car. They fixed all the issues that I found on the car, and cleaned it for me. The battery died 2 weeks later and they installed the new battery that I purchased elsewhere. | Read Full Review
    8/14/2024 12:00:00 AM | Google
  • ★★★★★ James Jacobs II
    I had a bed cover installed on my truck (not with the regular service department), and the guy did an amazing job. Although I’d never go back to the regular service department here, this guy did a great job. | Read Full Review
    8/2/2024 12:00:00 AM | Google
  • ★★★★★ Alison Hurley
    Service was fast and professional. | Read Full Review
    8/2/2024 12:00:00 AM | Google
  • ★★★★★ Mitch
    PROS: -My vehicle ended up getting fixed and was under warranty. -I was given a service loaner when I told the service department I needed one. -The employees were courteous through our communications. CONS: -The "technician" couldn't recreate the problem on my vehicle the first time they had it for a week (even after I told them exa | Read Full Review
    8/2/2024 12:00:00 AM | Google
  • ★★★★★ Tom Grias
    I have been going to Crossroads Dodge for 20 years (and Ford for 5) and I will say the service has become horrible. I needed an oil change on my challenger so I called to make an appointment… I called 7 times throughout the day. Left messages with both service reps and the last call the message went to the Manager…. For transparency | Read Full Review
    8/2/2024 12:00:00 AM | Google
  • ★★★★★ Derrick Ross
    It took 30 days to get to my vehicle for repairs. Otherwise, they provided good service. | Read Full Review
    7/28/2024 12:00:00 AM | Google
  • ★★★★★ Tim Dye
    Always great service. The team was able to figure out the sensor issues that the insurance recommended repair shop could not. | Read Full Review
    7/27/2024 12:00:00 AM | Google
  • ★★★★★ Brandon Edwards
    Great service, great people | Read Full Review
    7/25/2024 12:00:00 AM | Google
  • ★★★★★ Kee Latta
    Omg where do I began. I came in an immediately greeted by Mr. Quincy. He makes you feel like you are family. He had a very sweet demeanor. He introduced me to Mr Frank. Mr Frank help my with my purchase. First off he is sooooooo sweet. Omg I would recommend him to anyone. I also was introduced to Mr Jeff and like the others he was | Read Full Review
    7/18/2024 12:00:00 AM | Google
  • ★★★★★ Robert Johnson
    Service and everything was great the employee's and customer service people are friendly I love crossroad Dodge | Read Full Review
    7/15/2024 12:00:00 AM | Google
  • ★★★★★ Wendy Sibley
    We were traveling from Florida to Williamsburg, VA when we had a sensor issue with our Jeep Cherokee. We called Crossroads and they were able to fit us in that day. We were back on the road in a couple hours and continued our trip. Thank you to Crossroads Chrysler Jeep Dodge Ram for enabling us to continue our trip to visit our daugh | Read Full Review
    7/15/2024 12:00:00 AM | Google
  • ★★★★★ V Reith
    Transmission issue was fixed. | Read Full Review
    7/10/2024 12:00:00 AM | Google
  • ★★★★★ sandra
    | Read Full Review
    7/10/2024 12:00:00 AM | Google
  • ★★★★★ Jason Junious
    Customer service and satisfaction is not a priority | Read Full Review
    7/9/2024 12:00:00 AM | Google
  • ★★★★★ Tianda Williams
    Sold me a 2013 Dodge Durango with a blown motor sad part is it rides like it’s new. I signed the paper As Is so no lawyer will help even tho I asked was any major issues and the man said no.The car fax didn’t have any of the problems they told me I had when they charged me 500 to check why the engine light was on. Now I’m stuck with | Read Full Review
    7/8/2024 12:00:00 AM | Google
  • ★★★★★ Dontray Graham
    Told the technician that I needed a tire plugged. Either the tire wasn't plugged properly or not at all. It still has a slow leak. | Read Full Review
    6/28/2024 12:00:00 AM | Google
  • ★★★★★ pat winter
    I took my 2018 ram in to get the cruise control module replaced. I did not buy the vehicle from Crossroads, but they were capable of doing the work or so I thought. After waiting for four hours to get my vehicle back when I was promised, it would be back in about an hour, the steering wheel was not put back properly so I had to get a | Read Full Review
    6/28/2024 12:00:00 AM | Google
  • ★★★★★ Arturo Gallegos
    Great customer service, friendly staff and they have bilingual option if needed. They provided a detailed inspection of the vehicle and any issues that need to get fixed. Prices are reasonable. | Read Full Review
    6/27/2024 12:00:00 AM | Google
  • ★★★★★ Lee Hernandez
    Becky,Jim and Joey took care of a promise on my 2500. Excellent service and recollection. We are happy to have purchased our truck from Crossroads. | Read Full Review
    6/27/2024 12:00:00 AM | Google
  • ★★★★★ Bruce Simmons
    | Read Full Review
    6/27/2024 12:00:00 AM | Google
  • ★★★★★ Vanessa Fields-Allen
    It took several months to actually get the recall parts, but when I did the company I chose Crossroads Chrysler Jeep Dodge Ram, where absolutely great. Friendly staff, got my Jeep done within a day and a half. Got me back on the road on time for work the next day. Best part my Jeep runs as good as it had before the recall. I would re | Read Full Review
    6/27/2024 12:00:00 AM | Google
  • ★★★★★ John Newkirk
    | Read Full Review
    6/24/2024 12:00:00 AM | Google
  • ★★★★★ James Saunders
    | Read Full Review
    6/21/2024 12:00:00 AM | Google
  • ★★★★★ mike mayfield
    Service staff was great!!! | Read Full Review
    6/21/2024 12:00:00 AM | Google
  • ★★★★★ Mike Hines Outdoors
    | Read Full Review
    6/18/2024 12:00:00 AM | Google
  • ★★★★★ Salome Curry-el
    The oil change took two and a half hours and they never reset the oil change message on the vehicle so I drive around with the error message stating “oil change required”. I will have to schedule another visit to get them to reset it. | Read Full Review
    6/16/2024 12:00:00 AM | Google
  • ★★★★★ Merna Michael
    | Read Full Review
    6/15/2024 12:00:00 AM | Google
  • ★★★★★ daniele amato
    | Read Full Review
    6/15/2024 12:00:00 AM | Google
  • ★★★★★ Ian Dela Cruz
    I took my jeep for service and it all went well. The service was done right and on time. Tim, the service adviser was very professional and courteous. Excellent customer service | Read Full Review
    6/15/2024 12:00:00 AM | Google
  • ★★★★★ Rebekah Murray
    | Read Full Review
    6/15/2024 12:00:00 AM | Google
  • ★★★★★ Shawn Munn
    Very Professional | Read Full Review
    6/12/2024 12:00:00 AM | Google
  • ★★★★★ John Johnson
    Greeted with friendly attitude and smile from technician. Inspection task completed timely and I was on my way. Have always serviced my car here and will continue to do so. | Read Full Review
    6/12/2024 12:00:00 AM | Google
  • ★★★★★ Laura Williams
    We are pleased with the service provided in the service department. They stayed in contact with us throughout the process. When we had questions about the products, prices, and the procedure, they answered them. The staff was friendly and helpful. | Read Full Review
    6/12/2024 12:00:00 AM | Google
  • ★★★★★ Douglas Jones
    | Read Full Review
    6/10/2024 12:00:00 AM | Google
  • ★★★★★ James Fiedler
    Amber and the service crew did a great job with our vehicle | Read Full Review
    6/3/2024 12:00:00 AM | Google
  • ★★★★★ Lady B
    Awesome job! Great timing | Read Full Review
    6/3/2024 12:00:00 AM | Google
  • ★★★★★ Steve
    Brought my Ram in for a recall. They gave it back to me and now the check engine light is on. Should have never brought it in for the recall as it was running great with no codes. This is not my first experience like this with the crossroads dealership but it will be my last. | Read Full Review
    6/1/2024 12:00:00 AM | Google
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