About Pearson Chrysler Jeep Dodge
Pearson Chrysler Jeep Dodge is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.Dealer Conveniences
- Shuttle Service Available
- We Offer Rentals
- Spanish Speaking
- Free WiFi
- We Have Early Bird Hours
- We Offer Mopar Accessories
- We Offer Mopar Performance Parts
- We Do State Inspections
- Ask About Service Contracts
- Certified Technicians
Call (804) 477-1639 today to schedule your next appointment.
Our technicians at Pearson Chrysler Jeep Dodge are ready to help you!
Pearson Chrysler Jeep Dodge is a BusinessLink Dealer!
Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.
Membership is free, with no dues or fees, and benefits include:- Next Available Bay Service: Members are always first in line for maintenance and repair work
- Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
- Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
- Extended Service Hours: Longer hours mean your vehicle will be ready faster.
Call Pearson Chrysler Jeep Dodge today at (804) 477-1639 to learn more
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★★★★★ Anna LazarchicCourteous, efficient , qualified , & higher priced on tire rotation then other dealer | Read Full Review5/27/2025 12:00:00 AM | Google
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★★★★★ David ParkerI drive to Pearson Jeep to get my Gladiator serviced. They have weekend appointments and the service is typically fast. | Read Full Review5/27/2025 12:00:00 AM | Google
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★★★★★ Robert FranklynWe found the Vehicle online with a great price ask them to match a pricing on another vehicle that was very similar we looked at the day before. they meant us in the middle of the pricing but they didn't match the trade in the other dealership offered for our trade. So in all we paid about a 1k more for an almost exact Bronco we foun | Read Full Review5/27/2025 12:00:00 AM | Google
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★★★★★ Lorenzo WThis isn't meant to be super critical and my only complaint, if I could even call it that, is more of an attention to detail thing for me. After a tire rotation and oil change, I assumed the pressure and oil life indicator would have been checked/reset, but these items were overlooked. Again, this isnt meant to be super critical and | Read Full Review5/26/2025 12:00:00 AM | Google
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★★★★★ Jonathan KaplanI’ve always had such a great experience here! The staff is super friendly and always willing to work with me. Could not be happier! | Read Full Review5/23/2025 12:00:00 AM | Google
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★★★★★ Raven JonesMy experience was quick and smooth . Ernest did a great job of finding the right vehicle I was looking for! would highly recommend | Read Full Review5/22/2025 12:00:00 AM | Google
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★★★★★ Geoff Hoekstraevery time I’ve had my Jeep in for service at Pearson, they do a great job. Excellent communication by Jason to keep me updated while the car was there, And the drop off and pick up were fast and smooth. | Read Full Review5/22/2025 12:00:00 AM | Google
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★★★★★ Tripp BinnsService department treated me like a VIP. | Read Full Review5/22/2025 12:00:00 AM | Google
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★★★★★ Sherwood RandolphGreat experience. The advisor Jennifer and her team were excellent! | Read Full Review5/22/2025 12:00:00 AM | Google
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★★★★★ Dawn IversonHad a great experience working with Lauren and love my new suv! Fair price despite the market. 10 out of 10 recommend. | Read Full Review5/22/2025 12:00:00 AM | Google
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★★★★★ Darius LawtonThe auto service was great and the customer service awesome now I know where to bring my vehicle for service. | Read Full Review5/22/2025 12:00:00 AM | Google
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★★★★★ Larry AdamsMy buying experience with Pearson CJDR was easy and stress-free. | Read Full Review5/22/2025 12:00:00 AM | Google
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★★★★★ R FWe recently ordered and purchased a 2025 Wrangler with Lauren at Pearson Jeep. Lauren was extremely helpful during the ordering process and before and after delivery. She is very easy to work with and ensures you get the vehicle you want. She is honest and quick to respond to inquiries. She did not pressure us but was very patient ha | Read Full Review5/20/2025 12:00:00 AM | Google
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★★★★★ Richard Barrera1st Lauren does not return calls, 2nd they advertise a vehicle they don't have.3rd if negative stars could be given I would. Do not recommend this place to anyone. When I did talk with Lauren the 1st time she stated she is not sure we're the vehicle is and she will do some research and ahe will call me back, but has yet to return my | Read Full Review5/20/2025 12:00:00 AM | Google
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★★★★★ Tim WilliamsThe problem was taken care of quickly. | Read Full Review5/18/2025 12:00:00 AM | Google
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★★★★★ Lori AndrewsStaff was friendly, service was prompt and efficient! Great experience. | Read Full Review5/18/2025 12:00:00 AM | Google
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★★★★★ Sabrina BermanI am so grateful to Jennifer is the service dept here. Not only did she make me feel heard, she helped me with a financial situation and made my car run good as new. She is highly intuitive and proactive when it came to my needs, called and emailed me with regular updates, and fixed the atrocious state my car was in due to a previous | Read Full Review5/17/2025 12:00:00 AM | Google
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★★★★★ Greg CollinsShawn Mongeur was extremely helpful and knowledgeable. A true professional with energy and consideration. He helped me expedite the sales process. Great experience. | Read Full Review5/17/2025 12:00:00 AM | Google
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★★★★★ Gina Smithservice center at Pearson Jeep Chrysler on Broad St in Richmond Va is awesome! They are honest and don’t try to trick you in to having repairs that are unfounded. | Read Full Review5/17/2025 12:00:00 AM | Google
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★★★★★ David NicholsonJennifer was great at communication and got my vehicle fixed like it was new. | Read Full Review5/14/2025 12:00:00 AM | Google
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★★★★★ John HollingsworthThe jeep was not completely fixed. It wouldn’t go into electric only for the first 25 miles or so after the battery heater/ cooler was replaced. The same as when the vehicle went in. | Read Full Review5/14/2025 12:00:00 AM | Google
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★★★★★ Kaytlyn BruceI had a great experience buying my car from Doug! He was welcoming and knowledgeable, making the process smooth and stress-free. He answered all my questions and helped me find the perfect vehicle. A big thanks to the finance manager, who explained my options and helped me secure a great deal. Doug and his team made this the easiest | Read Full Review5/12/2025 12:00:00 AM | Google
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★★★★★ Donald HughesFive stars for the Pearson Jeep/Ram dealers service team. All super professional, clear, and friendly. +++++ | Read Full Review5/12/2025 12:00:00 AM | Google
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★★★★★ Kerry ClendenonThe problem did not seem to be diagnosed correctly or completely by Pearson service. My issue was diagnosed to be electrical and paid for a fix. The next day the car wouldn’t start again. I had to jump it and took yhe jeep t a Valvoline center. They tested the battery and after changing that out the jeep has been starting for the las | Read Full Review5/12/2025 12:00:00 AM | Google
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★★★★★ Sherri HeemeyerThe people I interacted with were friendly and professional, and they completed the work even earlier than they had indicated. | Read Full Review5/11/2025 12:00:00 AM | Google
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★★★★★ David SpiersAfter an ongoing issue with my radio, another auto audio shop was able to fix it by re-replacing a part that Pearson guys had already replaced. I took a shot at requesting a refund since it appeared that part was defective. I worked with Tim who was great and gladly refunded the cost of the original part. THANKS GUYS ! | Read Full Review5/9/2025 12:00:00 AM | Google
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★★★★★ LaWanda James-GilchristThe service was great. Customer Service and Mechanical Service | Read Full Review5/9/2025 12:00:00 AM | Google
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★★★★★ Keiya MooreGreat service. They included me every step of the way and fixed my problem correctly. | Read Full Review5/7/2025 12:00:00 AM | Google
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★★★★★ Taylor HawkinsKhaled is one of the best salesmen that we’ve ever worked with. He and the sales manager worked a quick deal with us and had us driving our new jeep off the lot a few hours later. They were honest and transparent and made purchasing easy. Their Pearson Promise warranty is also a huge plus. We will definitely purchase vehicles from th | Read Full Review5/6/2025 12:00:00 AM | Google
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★★★★★ Ashley MorseEvery time we take our vehicle here to be maintenance, there is some issue. This time I was never notified my car was completed and ready to be picked up. Once it reached 3:00, they closed. I called at 1:30 and no answer. | Read Full Review5/6/2025 12:00:00 AM | Google
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★★★★★ Tanya ManleySalesman was helpful, not over- bearing and willing to let us take our time to think this purchase over! We are seniors and this will be the last car we purchase so we wanted to be sure before we closed the deal. I would do business with this dealership again. Thanks Ernest & Jeff (finance manager). | Read Full Review5/5/2025 12:00:00 AM | Google
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★★★★★ Maggie O'ConnorPearson fit me in for a state inspection on very short notice. They are consistently helpful, friendly, and trustworthy. Thank you, Pearson team! | Read Full Review5/5/2025 12:00:00 AM | Google
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★★★★★ Regulo AmadoEl servicio que le hicieron a mi Wagoneer estuvo muy bien | Read Full Review5/5/2025 12:00:00 AM | Google
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★★★★★ Jeff BollingerGreat service! I am in Ohio and was not able to make the trip to Richmond VA to make my vehicle purchase, but they were able to accommodate and do almost everything over the phone and internet. They sent paperwork overnight, and I sent it back the next day. They even helped arrange for delivery through an independent transport servic | Read Full Review5/5/2025 12:00:00 AM | Google
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★★★★★ Otis KnightHad a wonderful experience buying a 2023 Ford F150. No hard sales pitch, just like sitting down with a close friend and talking. Everything was explained to us in detail. Love our new to us Ford Truck. | Read Full Review5/5/2025 12:00:00 AM | Google
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★★★★★ Stephanie HI am very pleased with my buying experience! Shawn was a huge help as we searched and found our new wheels! | Read Full Review5/3/2025 12:00:00 AM | Google
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★★★★★ SharonAlways a pleasure to work with this group! So helpful | Read Full Review5/2/2025 12:00:00 AM | Google
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★★★★★ Helen RService was great. Tim is always very helpful. | Read Full Review4/30/2025 12:00:00 AM | Google
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★★★★★ Amer AtiehShawn, thank you very much, really nice man. And he supported me very well. | Read Full Review4/30/2025 12:00:00 AM | Google
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★★★★★ James BurnettMy experience was fantastic! Mike Hayes was great to work with. He is very knowledgeable, friendly and professional. He took a lot of time to work with me on the purchase, and i appreciate that. Jeff Holland was also great with helping me finance. Overall, Pearson is a very friendly and well run dealership. | Read Full Review4/29/2025 12:00:00 AM | Google
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★★★★★ Ti’Eja WoodsonLauren was amazing!! Saw the car online, test drove it.. the rest is history. She ensured I was comfortable & led me through the process of buying my new baby. My first dealership experience was amazing. Thank you all! | Read Full Review4/29/2025 12:00:00 AM | Google
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★★★★★ Karen CWonderful experience! I love my 2019 Jeep Grand Cherokee H.A. Thank you Collin and Phillip for making the transaction as smooth as possible! Very knowledgeable and good communication. Collin is an outstanding young man! | Read Full Review4/28/2025 12:00:00 AM | Google
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★★★★★ L. EvansService department did a great job on my suv. Took it in for an oil change, tire rotation and state inspection. Was able to get an appointment the very next day.All my dodges go here for service and they always do a fantastic job. Pearson is a drive for me but my local dodge service department has at least 1 month wait on appointment | Read Full Review4/28/2025 12:00:00 AM | Google
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★★★★★ Laverne AndersonStaff was friendly, helpful and fast. | Read Full Review4/26/2025 12:00:00 AM | Google
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★★★★★ harold lawson SrMy experience at Pearson was excellent. The personnel was extremely professional and accommodating. I highly recommend Pearson service Department. I will visit them again for service | Read Full Review4/26/2025 12:00:00 AM | Google
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★★★★★ Peter ShawgerHad the Summit Reserve we wanted | Read Full Review4/25/2025 12:00:00 AM | Google
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★★★★★ Rich CastanetNice service department. Friendly staff. Very good communication. I have used them in the past and will continue to do so. Be sure to check their website for service discount coupons. It will save you a few $$! | Read Full Review4/24/2025 12:00:00 AM | Google
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★★★★★ Brad IversonThese folks took us on as an emergency when our Jeep was totally dead. They diagnosed and resolved the problem in a couple of hours and saved our vacation. | Read Full Review4/23/2025 12:00:00 AM | Google
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★★★★★ Gregory DugganPolite, professional, and pleasant, and finished the work in virtually no time while I waited. Thank you... | Read Full Review4/23/2025 12:00:00 AM | Google
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★★★★★ James CampbellGreat service from your Viper tech Tim! | Read Full Review4/23/2025 12:00:00 AM | Google
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★★★★★ Joy EbelIf I could leave zero stars I would. They had my Jeep for a week. Couldn’t fix the problem, nor get any parts & couldn’t give me a price . | Read Full Review4/20/2025 12:00:00 AM | Google
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★★★★★ Todd LittleGreat experience buying a pre-owned Cadillac Lyriq from Doug and the Pearson team. Ultra smooth, fair price, and very professional. | Read Full Review4/18/2025 12:00:00 AM | Google
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★★★★★ Richard BoreanSales experience was fantastic. Such a better buyers experience than Ford - much less forceful sales tactics that tend to drive buyers crazy. Shawn was fantastic and didn't keep me in the dealership for 5 hours like Ford did the last time I bought a truck. My new truck had 3 tires that were out of round (not Pearson's fault - Goodye | Read Full Review4/18/2025 12:00:00 AM | Google
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★★★★★ Lee NelsonWorked on my jeep for some recalls, it’s running well now. | Read Full Review4/18/2025 12:00:00 AM | Google
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★★★★★ Elizabeth ColtonWe when arrived at Pearson Jeep, we were immediately greeted by Shawn. I explained my situation and the vehicle I was looking for. Shawn listened intently and said, "He could help me". Throughout the process, Shawn was professional and personable. We received the vehicle we wanted in a timely manner. Jeff from finance was profession | Read Full Review4/16/2025 12:00:00 AM | Google
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★★★★★ James HunterVery polite and found a couple nails in our tires which we were unaware of. | Read Full Review4/14/2025 12:00:00 AM | Google
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★★★★★ Shawn MongeurJASON IN SERVICE ALONG WITH HIS MANAGER MIKE ROWE ARE ABSOLUTELY I MEAN ABSOLUTELY AMAZING WITH CUSTOMER SERVICE AND TOTAL CUSTOMER APPRECIATION THEY MAKE YOU FEEL HIGHLY IMPORTANT AND KNOW THAT MY TIME IS EXTREMELY VALUABLE AS THEY 1000% ALWAYS JUMP ON MY NEEDS WITH EXTEME IMPORTANCE , GO TEAM PEARSON YOUR ALL THAT AND A BAG OF CH | Read Full Review4/10/2025 12:00:00 AM | Google
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★★★★★ Tanya DevoeTook longer than I expected it was a busy place but overall not too bad and the gentleman at the customer service desk is always so friendly and helpful with all of my concerns I wish I got his name but I will next time thanks Pearson! | Read Full Review4/8/2025 12:00:00 AM | Google
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★★★★★ Medhat ImanberliWill try to not coming back here. Worst service | Read Full Review4/8/2025 12:00:00 AM | Google
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★★★★★ Donald Mills jrIt was a great experience, we were able to come to a deal pretty quick, which was something I couldn't do with written. | Read Full Review4/7/2025 12:00:00 AM | Google
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★★★★★ Frank BrownMy personally experience with Pearson was professional, and satisfying. | Read Full Review4/7/2025 12:00:00 AM | Google
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★★★★★ Bruce BrownThe Pearson team really made me feel as if we’ve known each for some time.They also did a great job on my Durango | Read Full Review4/6/2025 12:00:00 AM | Google
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★★★★★ Sade' SheppersonThis was a 5 star ?? experience all the way! Jeep is a luxury brand, you need a luxury car service experience. I wouldn’t trust my vehicle ?? to be serviced anywhere else but Pearson Chrysler Jeep Dodge on West Broad Street, Richmond Virginia. My service expert, Doug was so knowledgeable, patient, and explained everything to me so effe | Read Full Review4/6/2025 12:00:00 AM | Google
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★★★★★ C BoydMy experience was pleasant but I likely would not have gotten a tire rotation with my oil change. It added $50 to my bill. To rotate tires seems excessive. I had an appointment and a drop off took an entire day. | Read Full Review4/6/2025 12:00:00 AM | Google
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★★★★★ David BaberMy experience was great. I had been on the side of the interstate and was towed in at a late hour in the day, and the folks at the dealership were kind, hospitable, and looked after my needs as I was under stress. Thank you for their help! | Read Full Review4/4/2025 12:00:00 AM | Google
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★★★★★ Donna RexingerPearson was very helpful and informative about the handling of our suv. They called with updates and details about what parts were needed ; what was in stock and what needed ordering. We’re happy to work with this dealership. | Read Full Review4/4/2025 12:00:00 AM | Google
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★★★★★ Jason FritzCourteous and efficient every time. | Read Full Review4/4/2025 12:00:00 AM | Google
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★★★★★ Sheila Toler-KittsBought a used car for my daughter and they made it a painless process. Thanks to Michael Hayes for putting up with all of my many questions. | Read Full Review4/1/2025 12:00:00 AM | Google
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★★★★★ Ashlee HepburnGreat first experience with this dealer. Tim was wonderful. | Read Full Review4/1/2025 12:00:00 AM | Google
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★★★★★ JohnThe service was great. The price was a little more than I expected. | Read Full Review4/1/2025 12:00:00 AM | Google
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★★★★★ Jake SchwabService was fast it my appointment was at 10:30 and had expected to be there for 45 minutes to an hour however I was out the door with everything after about 30 minutes. Thanks | Read Full Review3/31/2025 12:00:00 AM | Google
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★★★★★ Deborah BlackmonHi. My Jeep is 14 years old and it's not in the best cosmetic condition but drives so perfectly! I have kept up with oil changes, etc for all this time because I like coming over on Sat mornings early for my oil changes...coffee and reading my book! I had a different advisor Sat...not Doug, but this young man equally nice and fri | Read Full Review3/31/2025 12:00:00 AM | Google
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★★★★★ ReneeMy visit to Pearson Jeep service center was great! The staff was very nice and the step installation done on my jeep was excellent! | Read Full Review3/28/2025 12:00:00 AM | Google
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★★★★★ AJCWorst customer service i have experienced at a car dealer. Repair was not completed correctly. Made me schedule another appointment at week out. Service member was rude. Service manager would not answer calls when I asked to speak with him. Ended up taking it to Haley Dealership which fixed there mistake. Will never buy a vehicle fro | Read Full Review3/28/2025 12:00:00 AM | Google
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★★★★★ Harriette MitchellVery professional. Quick service. Very satisfied. | Read Full Review3/26/2025 12:00:00 AM | Google
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★★★★★ Michelle WoodFriendly, knowledgeable and kept me aware of how my appointment was progressing through the day | Read Full Review3/26/2025 12:00:00 AM | Google
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★★★★★ GARY SPICERGlen was very professional. Had a very good experience. Thanks for all your help. Will buy from you again. | Read Full Review3/24/2025 12:00:00 AM | Google
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★★★★★ Rebecca Rummel BeckyrvaGreat experience considering the circumstances. Jennifer is awesome! | Read Full Review3/24/2025 12:00:00 AM | Google
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★★★★★ Jazz MerrittDon't look book your next appointment. My stars basically tells it all. I received top notch service from beginning to end. I definitely recommend Pearson Chrysler. | Read Full Review3/24/2025 12:00:00 AM | Google
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★★★★★ Douglas HaverThey were very helpful and professional and solved the problem with my Ram | Read Full Review3/24/2025 12:00:00 AM | Google
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★★★★★ Terrell MorrisAlways great service when I take my vehicle. Jason is the man. | Read Full Review3/21/2025 12:00:00 AM | Google
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★★★★★ William ColemanSuper Bowl caliber team with excellent service! | Read Full Review3/20/2025 12:00:00 AM | Google
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★★★★★ Jonathan TaylorShawn, was great to work with. He truly went above and beyond! | Read Full Review3/20/2025 12:00:00 AM | Google
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★★★★★ Carol L DeanProfessional, courteous, price was great! | Read Full Review3/20/2025 12:00:00 AM | Google
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★★★★★ Rick MeadowsThey kept me informed the whole time. | Read Full Review3/20/2025 12:00:00 AM | Google
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★★★★★ Douglas LuckI brought my '06 Dodge charger in for a transmission fluid change. The car had no issues, strictly a fluid change. When I went to pick up the charger the service advisor greeted me and took me over for payment, then she proceed to go get my vehicle and left it in the lane and told me. Have a nice day. When I went to get in the vehicl | Read Full Review3/20/2025 12:00:00 AM | Google
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★★★★★ KASSIE KISHLICKYMy experience with Pearson was worth the 1hr drive. They are absolutely amazing at being straight forward with pricing, not adding extra fees like the other dealerships near me. Lauren was great and very caring! She make sure I was 100% happy with my purchase and made me feel like she really valued my opinion! Greg, the sales manager | Read Full Review3/18/2025 12:00:00 AM | Google
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★★★★★ Tristan MorseEasy process. Friendly staff. Good work. Would recommend. | Read Full Review3/17/2025 12:00:00 AM | Google
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★★★★★ Melinda ThomasStaff is always fantastic… I truly feel like family when I go there ?? | Read Full Review3/16/2025 12:00:00 AM | Google
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★★★★★ Michelle LaniganEveryone was so helpful and friendly. Came in for an oil change and tire rotation. | Read Full Review3/14/2025 12:00:00 AM | Google
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★★★★★ Carla DavisLove this place. Bought 2 cars from this location over the past 8 years and always make sure my car is serviced here as well. GREAT TEAM!! | Read Full Review3/13/2025 12:00:00 AM | Google
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★★★★★ Steve HaagGreat buying experience. Will definitely return. Easy process. Quick transactions. Thank you Lauren for your professionalism. From all my car buying experience; I would have to say Pearson CJD is my top choice. | Read Full Review3/13/2025 12:00:00 AM | Google
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★★★★★ Melanie ReidI bought a contract for tire rotation and oil change. Everything was done well and service folks were great! | Read Full Review3/12/2025 12:00:00 AM | Google
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★★★★★ barb thomasReally liked my Sales Gal - Lauren | Read Full Review3/12/2025 12:00:00 AM | Google
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★★★★★ Joe AndersonQuick, friendly, and easy to work with. | Read Full Review3/11/2025 12:00:00 AM | Google
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★★★★★ Sandra MagruderIt was easy to set up my appointment and when I took the Jeep to the service center they explained what needed to be repaired and completed the work. They were very professional and friendly (in person and on the phone). I will be returning to Pearson for all future maintenance/work which will/may be required on the Jeep. Shout out t | Read Full Review3/11/2025 12:00:00 AM | Google
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★★★★★ Michael BryantOutstanding service ! Service was accomplished in a timely manner. Vehicle seems to be fixed! My only complaint was the cost ! $210.00 for 6 spark plugs !!!! | Read Full Review3/10/2025 12:00:00 AM | Google
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★★★★★ LuAnne RademacherVery pleased with the quick turnaround provided by Jason Harris and his Team for my Jeep Inspection. | Read Full Review3/10/2025 12:00:00 AM | Google
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★★★★★ Robert IngramBought a used Civic. Didn’t even get the car home and the tire pressure monitoring and airbag system computer went off. Also the back window went down and wouldn’t go back up. I realize no warranty was offered, but would have preferred they fix these things and add it to the price before selling the car rather than sell me a car that | Read Full Review3/9/2025 12:00:00 AM | Google
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★★★★★ Corinne HarriganI made an appointment a week in advance as my check engine light suddenly came on. My appointment was at 8am supposedly the first appointment of the day. They hadn't looked at my car yet as of midday plus I had to call. I don't know what's the purpose in an appointment if theres no time to look at the vehicle. They finally get to my | Read Full Review3/8/2025 12:00:00 AM | Google
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★★★★★ Maurice HallDoug and the service team got me in and out! Thanks for the great service! | Read Full Review3/7/2025 12:00:00 AM | Google
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★★★★★ Susan PickensService was performed in a timely manner. Everyone was very helpful. | Read Full Review3/6/2025 12:00:00 AM | Google
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★★★★★ Kenneth MayI purchased my 2024 Jeep Liberty by phone, since I live a few states away from the dealership. I spoke with Doug Williams. He was very knowledgeable, professional, and courteous to me. The entire was very easy. I had a great experience. | Read Full Review3/5/2025 12:00:00 AM | Google
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★★★★★ Kat BostickWhere do I start.. well I came here and bought a 2017 Crysler Pacifica in 2022. Well in October 2023 on the 23rd I had to put her in the shop and had to have over 7,000 dollars worth of work done to her. Now mind you I had called them and told them multiple times that I was having issues and they didn't have an answer.I should have n | Read Full Review3/4/2025 12:00:00 AM | Google
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★★★★★ Patrick BraxtonService went smoothly, wasn’t there for a long period of time. | Read Full Review3/3/2025 12:00:00 AM | Google
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★★★★★ Diana HudginsShawn was great during the process. Very exciabout our truck! | Read Full Review3/3/2025 12:00:00 AM | Google
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★★★★★ Nicholas PiaseckiTop notch service on my Jeep from Doug! Thank you! | Read Full Review3/3/2025 12:00:00 AM | Google
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★★★★★ HassanI brought my 2024 Jeep Gladiator Mojave in for service because the driver side door was having locking problems. I received great response and timely repair. Outstanding service. | Read Full Review3/3/2025 12:00:00 AM | Google
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★★★★★ Joe CrouchBest jeep buying experience I’ve had. Would definitely work with Pearson again | Read Full Review3/3/2025 12:00:00 AM | Google
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★★★★★ John ClickJason took me in early and Jeep was completed in an efficient and timely manner. | Read Full Review3/3/2025 12:00:00 AM | Google
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★★★★★ Ralph HerskoI took my 2017 Jeep Wrangler JKU in to have the thermostat changed. Check engine light was on so it needed to be done. Got an appointment within 5 days of calling. My service advisor, Jason, took great care of me and got me in the shop very quickly. I knew ahead of time that MOPAR thermostats were on a waiting list so I wasn't su | Read Full Review2/28/2025 12:00:00 AM | Google
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★★★★★ GlennandJacqui NewittI would give their “service” department zero stars if I could. That is how many times they’ve actually provided service after multiple appointments. I take my jeep in with a scheduled appointment. Between 3-3:30 I get the call that “we haven’t been able to get to your jeep today”. That was the first attempt. Waited a few months. Call | Read Full Review2/28/2025 12:00:00 AM | Google
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★★★★★ Willis BentleyService was on time, quick turnaround and professional service. Will continue to have upcoming service(s) here again. | Read Full Review2/26/2025 12:00:00 AM | Google
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★★★★★ Leata WashingtonWe Love Pearson jeep ?? and Doug went the extra mile ??I’m a jeep girl for life we have used Doug before for purchasing our new vehicles and he is so easy to deal with no pressure he gives you the info and the jeep sells itself !!! Ps get the heated steering wheel it’s life changing!!! See ya on the trail ???? | Read Full Review2/24/2025 12:00:00 AM | Google
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★★★★★ Kim SpanglerFrom our sales person Shawn thru finance we could not have had a better experience. Great communication from the jump, and delivery was a breeze. | Read Full Review2/24/2025 12:00:00 AM | Google
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★★★★★ Rickey GadsonCommunicated very well the whole service process. | Read Full Review2/24/2025 12:00:00 AM | Google
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★★★★★ Elizabeth GallahanMuch improved service appointment, and always a pleasure to meet with my service team member. | Read Full Review2/22/2025 12:00:00 AM | Google
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★★★★★ Chris BrownTim keeps us informed on what is needed to keep our vehicles running at peak performance. | Read Full Review2/22/2025 12:00:00 AM | Google
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★★★★★ Jeff HollandThe belt on my car broke so I couldn't drive it. They fixed it and got me on the road the next day. Appreciated the quick response. | Read Full Review2/20/2025 12:00:00 AM | Google
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★★★★★ Curtis DuncanIt took over a week to diagnose an issue on our car but the service team provided regular updates and were easy to work with. | Read Full Review2/17/2025 12:00:00 AM | Google
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★★★★★ Pamela ThurmanThe worst experience I've ever had at this place..The service person was very rude and arrogant..he took great pleasure in telling me all of the recommendations..like he was enjoying it..I took my vehicle there for diagnosis test..I knew something wasn't right with my vehicle..but when I got in it to leave the check engine light came | Read Full Review2/17/2025 12:00:00 AM | Google
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★★★★★ drew mugfordGreat communication and quick turnaround on my service work. Great people! | Read Full Review2/15/2025 12:00:00 AM | Google
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★★★★★ chris stottWas glad you were able to fix my car and do my state inspection | Read Full Review2/14/2025 12:00:00 AM | Google
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★★★★★ John MartinShawn was great, a real deal maker. I found more than what I was looking for at Parson. Came to buy a 2500 Ram got a 3500 with all the trim. Very pleased. Didn't take all day. | Read Full Review2/12/2025 12:00:00 AM | Google
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★★★★★ Mimi KlineWe had our first oil change and inspection on our Chrysler Pacifica and everything went great | Read Full Review2/12/2025 12:00:00 AM | Google
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★★★★★ Duane PowersNo appointment 4 oil change, worked car in and was done in less than 60 minutes. | Read Full Review2/12/2025 12:00:00 AM | Google
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★★★★★ Felecia SmithDoug had Excellent customer service and very knowledgeable | Read Full Review2/12/2025 12:00:00 AM | Google
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★★★★★ Anthony RodriguezShawn is a great salesperson he made car buying comfortable and easy. He took care of everything. I will recommend my friends to see him if they are buying a car. I love my 2025 Ram 1500 Big Horn | Read Full Review2/11/2025 12:00:00 AM | Google
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★★★★★ EDIS HAmazing customer service, everything is taken care in timely manner. Truly amazing team | Read Full Review2/11/2025 12:00:00 AM | Google
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★★★★★ Marta SquadritoLove this location! Everybody was helpful and really nice!!! | Read Full Review2/11/2025 12:00:00 AM | Google
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★★★★★ Brent WalkerDon’t know how many times I have to say my name is Brent. Not Robert. Said it 100 times. As far as the service, I’m not going to knock it. I got rejected last Jan for a part that can’t be ordered. Not their fault, but doesn’t help me ride around with a nice truck and an ugly rejection sticker. Was thinking of trading it in, but I’m o | Read Full Review2/11/2025 12:00:00 AM | Google
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★★★★★ Daniel RoadyI am extremely frustrated and disappointed with the lack of communication and poor customer service from this dealership’s service department. I brought in my 2020 Jeep Rubicon because the dash cluster went out, and I scheduled an appointment to have it diagnosed. Unfortunately, my experience has been nothing but a headache. The ser | Read Full Review2/11/2025 12:00:00 AM | Google
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★★★★★ DON BRUNERFast courteous service, pleasant experience | Read Full Review2/9/2025 12:00:00 AM | Google
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★★★★★ David SPrompt and courteous. No complaints. Give them a raise! | Read Full Review2/7/2025 12:00:00 AM | Google
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★★★★★ Pamela Black-LemonAbsolutely love this service department and dealership. I have never had a bad experience. The service department is wonderful at setting expectations, clearly explaining what going on with your service or repair, and they do it with a smile on their face. Courteous customer service is all I have ever experienced in the last 5 years | Read Full Review2/5/2025 12:00:00 AM | Google
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★★★★★ GuruHonest guys, Doug is always a great SA to work with. Thanks again! | Read Full Review2/5/2025 12:00:00 AM | Google
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★★★★★ Stacia CambyDealership had a good selection of vehicles, separate jeep building and good prices. I would go there again. Salesman was knowledgeable and no games. | Read Full Review2/5/2025 12:00:00 AM | Google
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★★★★★ Shirley MosbyI have been a customer for a long time and my experience with Pearson has been very good. I buy cars from them and I am satisfied with the way they service my car. | Read Full Review2/4/2025 12:00:00 AM | Google
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★★★★★ Kelvin LeePrompt drop off service for an oil change. Thanks to the service team. | Read Full Review2/4/2025 12:00:00 AM | Google
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★★★★★ Dan O'SheaGreat team of people that really care about customers . highly recommend | Read Full Review2/2/2025 12:00:00 AM | Google
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★★★★★ Cathy PortnerKhaled was great to work. Thank you | Read Full Review2/2/2025 12:00:00 AM | Google
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★★★★★ Jackson KavanaghWarrantied part replaced with no hassle/issue. Great job and Thanks. | Read Full Review1/31/2025 12:00:00 AM | Google
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★★★★★ Taunya QuickI brought my 2016 Dodge Durango in to see if it was worth keeping. It wouldn’t start so I paid for 2 batteries to get insight on the transmission/ engine. They informed me on my best options. Thank you | Read Full Review1/31/2025 12:00:00 AM | Google
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★★★★★ Brent TinsleyHave been taking my jeep for state inspection since buying it. Made an appointment for the inspection and they took two days for them to inspect it. They then failed my jeep for my grill and third break light which they have passed in previous years. Not to mention when I had it there months earlier I came home with a Oil leak tha | Read Full Review1/31/2025 12:00:00 AM | Google
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★★★★★ paul nuckolsGreat service advisor, he put up with a sleepy client who came in too early! | Read Full Review1/29/2025 12:00:00 AM | Google
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★★★★★ Steve DeluciaAmazing service! What a great experience! | Read Full Review1/29/2025 12:00:00 AM | Google
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★★★★★ Rosalin BallAlways a positive experience!! Staff are very helpful and friendly. | Read Full Review1/29/2025 12:00:00 AM | Google
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★★★★★ Dorothea AldredWonderful staff, very attentive and thorough | Read Full Review1/28/2025 12:00:00 AM | Google
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★★★★★ Arlene PryorThe service staff was great and I believe I will have my vehicle care done by Pearson Chrysler Jeep Dodge Ram @ this location from hereafter. A special shout out to Jason in the service department for when I had called to schedule my vehicle inspection i spoke with Jason he demonstrated excellent customer service skills as all of the | Read Full Review1/28/2025 12:00:00 AM | Google
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★★★★★ Charlette ThomasService was very timely. And staff was very informative and courteous | Read Full Review1/28/2025 12:00:00 AM | Google
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★★★★★ Bryan ClineQuick turnaround and work completed as promised. Thanks for great service | Read Full Review1/28/2025 12:00:00 AM | Google
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★★★★★ Bill PreddyExcellent customer service. The repairs are done correctly the first time. They are always on time and take the vehicle at the scheduled appointment time. | Read Full Review1/28/2025 12:00:00 AM | Google
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★★★★★ KEITH GIRARDA very smooth and easy transaction didn’t spend all day in the dealership like I’ve done in prior purchases At other dealerships | Read Full Review1/22/2025 12:00:00 AM | Google
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★★★★★ Alex AsencioAmazing service, very informative and fast! | Read Full Review1/22/2025 12:00:00 AM | Google
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★★★★★ Tommy BHorrible service. It took me 14 days to get an appointment to fix the rear hatch that would not open. It took them 4 days to fix it. They said they did not have time to fix it the first day of my appointment. Why schedule me then? Then the rest of the time it was like it was a major fix. i would not return nor recommend this ser | Read Full Review1/20/2025 12:00:00 AM | Google
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★★★★★ Stephen BishopPearson Chrysler/Jeep was excellent providing timely, efficient and fair pricing. I was very satisfied with the service performed on my 2021 Jeep Gladiator. | Read Full Review1/19/2025 12:00:00 AM | Google
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★★★★★ Carrie CaineGreat service, they kept me informed, so it didn't seem long. | Read Full Review1/19/2025 12:00:00 AM | Google
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★★★★★ Sarah KnizewskiI went to Pearson Chrysler Jeep Dodge Ram for an oil/filter change and tire rotation. I decided to wait in their lounge. It was a really nice experience. I was able to make myself a cup of coffee and had access to free water bottles. They had a nice sitting area and access to free WiFi. | Read Full Review1/18/2025 12:00:00 AM | Google
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★★★★★ Samer AbudayaThis dealership has the worst services. I try to avoid them and go to the one on midlothian as much as possible. I bought my jeep wrangler brand new in 2023 and if I knew there services are this horrible I wish I never did. I wish no one comes here. The disrespect and attitudes are beyond tolerable as if we are doing them a favor goi | Read Full Review1/18/2025 12:00:00 AM | Google
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★★★★★ Michael HJason was extremely helpful and responsive for my Ram recall. | Read Full Review1/17/2025 12:00:00 AM | Google
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★★★★★ Will DavisonI made a service appointment 2 weeks in advance. I dropped my car off and they never looked at it. Day 2, they still had not even looked at it. Customer service was not good and did not offer any solutions. So, I took my car and brought it to Haley Jeep. Way better experience. Don’t get your car serviced here, it’s atrocious. This de | Read Full Review1/17/2025 12:00:00 AM | Google
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★★★★★ Brendan SeifertDealership was prompt with the oil change and did not push to get unnecessary work done. | Read Full Review1/15/2025 12:00:00 AM | Google
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★★★★★ David JimersonVery professional and did my recall in a timely fashion. | Read Full Review1/15/2025 12:00:00 AM | Google
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★★★★★ DeeDee RichardsI just moved into town and they were able to get me in quickly. They were able to do the work I needed fast too. Dbr | Read Full Review1/15/2025 12:00:00 AM | Google
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★★★★★ Rick LyonsAlways a pleasure parking with the staff at Pearson. I was greeted with a smile by Shawn as soon as I arrived but at no time felt pressured to make a decision I was uncomfortable with. The entire process of buying a brand new vehicle was a seamless process between responsible departments within the organization. Will not hesitate | Read Full Review1/13/2025 12:00:00 AM | Google
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★★★★★ ?????? ???????Very bad customer service it's awful ( | Read Full Review1/13/2025 12:00:00 AM | Google
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★★★★★ Tom ReedWe were greeted by Lauren Nichols. She inquired about our needs and made suggestions. While we took a test drive in a 2023 Jeep Grand Cherokee, a manager assessed our trade-in. Lauren knew the Jeep Cherokee vehicle well and explained all the features. She provided a good route for the test drive, city and highway driving. Phil was mo | Read Full Review1/12/2025 12:00:00 AM | Google
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★★★★★ Barry LadinThis is the first time I have had a situation like this where I actually had to have my car towed in to your dealership. It died on me while out running errands Wednesday afternoon. Even though I was told and prepared that it would not get looked at until next week, I received a call from Jason on Thursday letting me know that he was | Read Full Review1/10/2025 12:00:00 AM | Google
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★★★★★ Nicholas FrenchFolks at Pearson were very kind and really gave me honest advice rather than just taking advantage of my lack of familiarity with mechanical issues. I would highly recommend that anyone give them a call. | Read Full Review1/10/2025 12:00:00 AM | Google
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★★★★★ D BHad a great experience with Pearson. Philip the sales rep took the time to have us test drive multiple vehicles to ensure we chose the right one and worked to give us a great deal. The finance manager explained everything to us in detail and we were in and out in no time. They delivered the car in great condition, cleaned and ful | Read Full Review1/10/2025 12:00:00 AM | Google
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★★★★★ Tim SpeeceGlenn & manager were great process was comfortable- no pressure | Read Full Review1/8/2025 12:00:00 AM | Google
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★★★★★ JustinGreat experience at Pearson Jeep with Shawn. Very helpful and friendly, and I left feeling confident in my purchase. Highly recommend him if you're unsure which make and model you want. | Read Full Review1/7/2025 12:00:00 AM | Google
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★★★★★ Bella BI had an excellent experience at Pearson Jeep Chrysler Dodge! When I had an issue with my vehicle, they were able to get me in for service the same week. Tim Foster in the service department was fantastic—he was professional, attentive, and made sure my vehicle was taken care of. My Sales Consultant, Khalid Ali, was also top-notch, p | Read Full Review1/7/2025 12:00:00 AM | Google
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★★★★★ John SongGreat service and quick turnaround time | Read Full Review1/7/2025 12:00:00 AM | Google
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★★★★★ Jennifer HendersonSuper easy process, quick in & out, and good price! Appreciate Doug’s help! | Read Full Review1/7/2025 12:00:00 AM | Google
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★★★★★ Lorie AskewHad a great experience with Glen, my salesman, was very down to earth and great professionalism!!!, would recommend !!! | Read Full Review1/7/2025 12:00:00 AM | Google
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★★★★★ Judy KilgourProfessional, friendly and knowledgeable service! | Read Full Review1/2/2025 12:00:00 AM | Google
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★★★★★ Jill DuncanAlways professional, welcoming, and thorough! | Read Full Review1/2/2025 12:00:00 AM | Google
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★★★★★ Wayne PearsonGood service and very personable. Considerably better than the other Jeep dealerships I’ve dealt with in the past. Very high level of service from a customer service standpoint!! | Read Full Review1/1/2025 12:00:00 AM | Google
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★★★★★ John TaylorI did not have a good recent experience. I would call it a traditional “stealership” experience. I set up an appt based on hearing something that sounded like water sloshing around in the dashboard, and seeing signs of a small leak from somewhere(a few drops of liquid that you could see on the plastic shield underneath the engine). T | Read Full Review1/1/2025 12:00:00 AM | Google
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★★★★★ William DraughonGreat car buying experience! Shawn Mongeur was awesome and we highly recommend! We love our van! Thank you! | Read Full Review12/29/2024 12:00:00 AM | Google
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★★★★★ Paige HenryLuke is great! True to value and connecting with true customer vale - I am extremely thankful for the connection & guidance buying my 3rd Jeep in my life!! | Read Full Review12/26/2024 12:00:00 AM | Google
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★★★★★ Torie DixBy far the most foul people I have ever encountered. I will never do business with them again after being treated so terribly by Doug in service and the Service manager Mike they do not care about customer service. Do not come here if you don’t want to be robbed blind. | Read Full Review12/23/2024 12:00:00 AM | Google
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★★★★★ Brandon BarrettScheduling was easy and I was able to get a service appointment the next day. From start to finish the oil change took less than an hour as I waited in their lounge. Great experience! | Read Full Review12/21/2024 12:00:00 AM | Google
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★★★★★ david gordonThis dealership sent my wife a coupon that claimed to be “exclusive” to her vehicle’s VIN, offering a $54.95 oil change, including synthetic blend oil, tire rotation, and more. The implication was clear: the coupon was tailored specifically for her Jeep Rubicon 4xe. However, when she arrived, she was told her vehicle requires full s | Read Full Review12/21/2024 12:00:00 AM | Google
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★★★★★ Gerogers Stallworth JrVery informative, quick and precise service! Appreciate you Doug! | Read Full Review12/20/2024 12:00:00 AM | Google
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★★★★★ T. LacyBest customer service you could ask for! | Read Full Review12/18/2024 12:00:00 AM | Google
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★★★★★ Barbara JohnsonThis is the place to go. Very professional. And get the gob done. Didn’t had to wait long as I thought… Thank you….. | Read Full Review12/18/2024 12:00:00 AM | Google
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★★★★★ Ryan MedlarI really enjoy my experience here. Pearson always takes care of me and my Jeep. Their maintenance crew does a good job and the prices are fair plus I really enjoy their coffee (ha!). | Read Full Review12/16/2024 12:00:00 AM | Google
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★★★★★ Spence DanielsAssisted by Jennifer. I was thinking it was a motor mount issue. After checked out by mechanics, I was informed that there was no issues that had to be addressed. Everything was fine. Very good news, and to check it out, I was told it was going to be $170.00.. I was only charged $159.00. Thanks Pearson Chrysler Jeep Dodge Service d | Read Full Review12/14/2024 12:00:00 AM | Google
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★★★★★ Janell McPhersonShawn was amazing! He is so welcoming and so funny! Worked with us and got straight to the point, we appreciated him so much! I would highly recommend going to Shawn for your car needs. | Read Full Review12/14/2024 12:00:00 AM | Google
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★★★★★ Miguel MartinGreat experience. Easy to get an appointment, timely updates and speedy repair. | Read Full Review12/12/2024 12:00:00 AM | Google
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★★★★★ Patricia AllenThe staff at Pearson Chrysler Jeep was very pleasant and was very professional in serving my vehicle. I appreciate the help that they provide. | Read Full Review12/12/2024 12:00:00 AM | Google
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★★★★★ Crystal WalzThey did a wonderful job “fixing my vehicle” except I found a part on my hood where the wipers were. I did return and they did put it where ever It belong to, but I feel like they shouldn’t have said everything was fixed knowing that clearly a part was missing. I feel like they should’ve been honest about it. So now in the future whe | Read Full Review12/8/2024 12:00:00 AM | Google
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★★★★★ Joshua MosbyI recently purchased a 2025 Jeep Grand Cherokee Limited from Pearson Chrysler Jeep Dodge, and the entire experience was outstanding! Mike, our salesman, made the process incredibly smooth and stress-free. He was down-to-earth, knowledgeable, and truly helpful throughout the entire transaction. From the moment we walked in, we felt w | Read Full Review12/6/2024 12:00:00 AM | Google
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★★★★★ Victor RobinsonExcellent job and professional work did a good job on my truck . | Read Full Review12/4/2024 12:00:00 AM | Google
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★★★★★ wanda rossQuick service; Tim is always pleasant and professional ! | Read Full Review12/3/2024 12:00:00 AM | Google
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★★★★★ Antione CarrollThey got me in and I got my suv back pretty swiftly thank you | Read Full Review12/2/2024 12:00:00 AM | Google
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★★★★★ Brian JonesFaster service than I was anticipating. (Which isn’t a complaint). Diagnosed and changed out the oil housing basically same day. | Read Full Review12/2/2024 12:00:00 AM | Google
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★★★★★ Sharon EasterbygannettVer professional and respectful. | Read Full Review11/26/2024 12:00:00 AM | Google
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★★★★★ Kenneth StevensThe Service team is always willing and ready to help. They are upfront and honest about the process. I have always had a good experience working with Doug Dowdle on this team. | Read Full Review11/26/2024 12:00:00 AM | Google
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★★★★★ Susan BlandRude people; acted like they really didn't want my business. Treated badly from the time I made the appointment until I picked up the car at the end of the day. After being a customer for over 15 years, I find this unacceptable. | Read Full Review11/26/2024 12:00:00 AM | Google
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★★★★★ Joy KlinePearson Jeep has been our go to for several years. Jason in the service area handles our requests with ease and helps me understand options when those unexpected problems with a vehicle occurs. He stays in touch throughout the process. | Read Full Review11/22/2024 12:00:00 AM | Google
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★★★★★ whitney richardsonJennifer is always so pleasant and helpful. She makes sure that i am aware of everything that is taking place. | Read Full Review11/21/2024 12:00:00 AM | Google
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★★★★★ Robert MelvinDoug is always super helpful and responsive with getting issues and maintenance completed with my car! He is the reason I keep coming back, because I know he always provides an exemplary customer service experience. | Read Full Review11/21/2024 12:00:00 AM | Google
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★★★★★ Latisha PerkinsAlways fast and exceptional customer service. | Read Full Review11/19/2024 12:00:00 AM | Google
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★★★★★ Shaun M.Excellent customer service. One of the best dealerships in Richmond. | Read Full Review11/19/2024 12:00:00 AM | Google
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★★★★★ Amy NorrisI have always used Pearson For my jeep service . Easy appointment process and the service workers are great. | Read Full Review11/19/2024 12:00:00 AM | Google
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★★★★★ Cares 2023Great experience. Good customer service. | Read Full Review11/17/2024 12:00:00 AM | Google
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★★★★★ Bridget CeaseMy most recent service was very good. They were able to find and fix an interior sound, reset a sensor (that the prior mechanic couldn’t seem to figure out) and did the oil change and tire rotation. My service agent even called to see if I wanted them to do my inspection so I didn’t have to bring it back in. I gave 4 stars because | Read Full Review11/17/2024 12:00:00 AM | Google
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★★★★★ Reagan TomlinsonExcellent experience with Wayne and Jeff at Pearson! Love my new Jeep. Highly recommend this dealership! | Read Full Review11/16/2024 12:00:00 AM | Google
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★★★★★ Stephen RizzutoJust purchased a 2018 jeep Wrangler from Pearson Chrysler. My overall experience with the dealership was outstanding. They have an extensive inventory and a very neat and clean dealership. My salesman, Shawn Mongeur was extremely knowledgeable and a pleasure to work with. There was no pressure working with Shawn, it was apparent that | Read Full Review11/15/2024 12:00:00 AM | Google
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★★★★★ Chad LandesShawn and Jeff were great to work with. Shawn’s integrity was apparent throughout the process. | Read Full Review11/8/2024 12:00:00 AM | Google
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★★★★★ Mary ann TurnerHave had multi-year experience here- service and service team always top notch. Experienced, efficient, friendly. Seamless experience. Highly recommend! | Read Full Review11/8/2024 12:00:00 AM | Google
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★★★★★ Mark BallentineRan diagnostics. found nothing wrong. Jason was great. | Read Full Review11/8/2024 12:00:00 AM | Google
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★★★★★ Talia SmithGreat service! Jason is amazing! | Read Full Review11/6/2024 12:00:00 AM | Google
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★★★★★ Warren DeLoachAbsolutely terrible service center. Had an appointment and dropped my vehicle off at 7:30 am for a simple inspection. No word from anyone so called at 5pm to check on things at which point they said they didn't get to it and will have to get to it the next day. What is the point in having an appointment day/time? Manager was not help | Read Full Review11/5/2024 12:00:00 AM | Google
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★★★★★ Bill KingGreat service. Completed when they said it would be. | Read Full Review11/1/2024 12:00:00 AM | Google
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★★★★★ jennien heywardService was good and the associates are friendly | Read Full Review11/1/2024 12:00:00 AM | Google
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★★★★★ Joe MasonHad a great experience buying our new Jeep. Shawn M was a hoot and guided us every step of the way. Highly recommend him and the Pearson dealership!! A++++++ | Read Full Review11/1/2024 12:00:00 AM | Google
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★★★★★ Laurie RileyJason is always so helpful and accommodating. I always appreciate the superior customer service he provides! | Read Full Review10/30/2024 12:00:00 AM | Google
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★★★★★ Jennifer GoffIt was easy to schedule an appointment. They were quick and informative with the problem. | Read Full Review10/28/2024 12:00:00 AM | Google
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★★★★★ delilah pfefferWent there this past Sunday to look for a grand cherokee. First I just want to say, this dealership has a lot of great options ranging between used cars and brand new cars. This was my first time ever purchasing a vehicle on my own or even car shopping for myself in general. Our salesman, Shawn was absolutely AMAZING! He immediately | Read Full Review10/28/2024 12:00:00 AM | Google
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★★★★★ Julie DeeYou did great! Jason was very persistent in finding the issue with my vehicle! | Read Full Review10/27/2024 12:00:00 AM | Google
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★★★★★ Joel DavisonMy Grand Cherokee sat at Pearson for 8 days with no resolution to the issues it had (Electronic Stability Control, Service 4WD, and Blindspot indicator that was not working properly). In frustration, I went and picked it up in the 9th day, and took it to Crossroads Jeep in Prince George. They fixed everything, including replacing a | Read Full Review10/26/2024 12:00:00 AM | Google
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★★★★★ John Kloke IIGood service, friendly staff, reasonable prices for service | Read Full Review10/24/2024 12:00:00 AM | Google
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★★★★★ Darryl TalmanJeep pain issue out of warranty. They worked with me and Jeep Cares to resolve. | Read Full Review10/24/2024 12:00:00 AM | Google
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★★★★★ Larry MadisonMike Rowe and team were very kind and patient with us while navigating the repairs to our 2023 Wagoneer. We appreciate the high level of service we received at Pearsons! | Read Full Review10/24/2024 12:00:00 AM | Google
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★★★★★ Melanie H*Editing since my initial review was hidden.* Completely incompetent. I took my 2011 Jeep Wrangler Rubicon Unlimited in for a simple diagnostic test to determine whether my sway bar was causing a computer issue or if my transmission needed to be replaced, based on issues I am experiencing driving it as well as my own mechanic’s advi | Read Full Review10/24/2024 12:00:00 AM | Google
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★★★★★ Jose MartinezTook my jeep in and was very detailed about what needed to be checked. They completely disregarded the request, told me about a different issue that I was already aware of and chose not to look more into my issue. I had to explain the same issue to 4 total people. Very disappointed in this service center. Hayley Jeeps service center | Read Full Review10/24/2024 12:00:00 AM | Google
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★★★★★ Ginny CattertonCame in for a check engine light, quoted me 13k to replace both head gaskets, $9,800 to replace the engine. Asked how long for the engine replacement, they said it was on backorder and would not give me an estimate of time and would only give me a rental car for 7 days. Found somewhere else that had the engine in stock and and would | Read Full Review10/22/2024 12:00:00 AM | Google
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★★★★★ Kate JonasPhillip was fantastic to work with! He made our car buying experience seamless and fun! | Read Full Review10/20/2024 12:00:00 AM | Google
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★★★★★ Suzanne FergusonThe sales person was very nice | Read Full Review10/20/2024 12:00:00 AM | Google
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★★★★★ Simone LipscombeFast service, staff polite | Read Full Review10/20/2024 12:00:00 AM | Google
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★★★★★ Shavanda KelseyOk I purchase a 2023 jeep compass March of this year . My performance engine fuel light came on I took it back they had my car for 2 weeks or more . They sent me to hertz for rent a car which I was thankful but it was a whole mess with the rental car and the rental car charged me a couple times while I had the car . Got the truck bac | Read Full Review10/20/2024 12:00:00 AM | Google
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★★★★★ Timothy PetersonCheck engine light is still on. Will use another facility from now for services and repairs. | Read Full Review10/18/2024 12:00:00 AM | Google
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★★★★★ Al BrunerGlenn was outstanding. East, quick, low pressure sales. I would recommend Pearson and Glenn to my family and friends. A solid A. | Read Full Review10/16/2024 12:00:00 AM | Google
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★★★★★ Paul JensenShawn was great to deal with on my vehicle purchase. He was upfront and answered my questions. | Read Full Review10/15/2024 12:00:00 AM | Google
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★★★★★ John PerkinsGreat people. Heading out of town and my battery light came on, called Doug and told him what had happen and he told me to drive it up to the dealership and they would take a look at it by the end of the day. I got to the dealership at 1:00ish and they got me checked out and back on the road for the weekend by around 3:30. It was a | Read Full Review10/14/2024 12:00:00 AM | Google
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★★★★★ Victor RamosCalled and had an Appt a couple of days later, dropped it off and car was ready in the afternoon. Pickup was easy. Service person was professional and gave me a call to let provide me an update and get guidance on what I would like to do! I didn't give it a 5 because I initially called and setup an appt, but when I got there no rec | Read Full Review10/14/2024 12:00:00 AM | Google
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★★★★★ A. StallworthJason was helpful as usual. He provided great customer service and very informative. Jason gets 5 stars. | Read Full Review10/14/2024 12:00:00 AM | Google
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★★★★★ Amber WattsI’m a little late getting this posted, but I purchased a 2012 Hyundai Santa Fe from Shawn at this dealership a few weeks ago and he was amazing to work with. I live in NC and my aunt, who lives in VA, was able to coordinate with Lauren and Shawn to get this purchase completed. I met with Shawn the day of pick up to complete the paper | Read Full Review10/12/2024 12:00:00 AM | Google
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★★★★★ Chris BrowningGreat service team at Pearson's. Always get a prompt call when car is ready for pick-up. | Read Full Review10/11/2024 12:00:00 AM | Google
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★★★★★ Darren McBurnettGreat service, great folks!!!!! Best in VaA | Read Full Review10/11/2024 12:00:00 AM | Google
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★★★★★ Los ArcosFigured out metal grinding noise quickly. Car runs fine after service | Read Full Review10/11/2024 12:00:00 AM | Google
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★★★★★ Dan EllenShawn made the buying experience easy!! He Explained all the ins and outs and thoroughly went through the jeep with my wife Detailing all the functions of the vehicle. | Read Full Review10/10/2024 12:00:00 AM | Google
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★★★★★ Elsa BonsteinPearson Chrysler Jeep Dodge Ram has done a fantastic jov of servicing my car. | Read Full Review10/10/2024 12:00:00 AM | Google
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★★★★★ Nancy FlanaganVery fast and intentional service. All questions answered. Solved the problem. Vehicle ready, same day. | Read Full Review10/10/2024 12:00:00 AM | Google
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★★★★★ Nicholas RunyanGreat customer service. Made the buying process quick and easy. | Read Full Review10/6/2024 12:00:00 AM | Google
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★★★★★ David TilleyPhil was great to work with. They were more than fair with what they offered for my trade and the price of the new (to me) truck. No annoying back and forth with the manager. I asked for running boards and a factory brake controller to be installed as part of the deal and Phil followed through with service and they were expecting m | Read Full Review10/6/2024 12:00:00 AM | Google
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★★★★★ aron and janetEveryone we encountered here was super nice and very professional. Our vehicle purchase transaction was handled efficiently. We highly recommend this location. We received exceptional service . Larry in sales went above and beyond our expectations. | Read Full Review10/4/2024 12:00:00 AM | Google
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★★★★★ Sonji PaigeMy serviceman Tim always takes care of my vehicle in a timely fashion. He goes above and beyond my expectations. He provides exemplary customer service; and I truly appreciate his professionalism. | Read Full Review10/4/2024 12:00:00 AM | Google
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★★★★★ Laura PriceEveryone is very friendly and helpful. | Read Full Review10/4/2024 12:00:00 AM | Google
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★★★★★ Michael BryantOutstanding service ! Service was accomplished in a timely manner!! Clean waiting room!! I would recommend Pearson to everyone !! | Read Full Review10/4/2024 12:00:00 AM | Google
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★★★★★ Susan ThomsonPurchasing our car through Pearson was very easy and a pleasant experience. Our salesperson Phil was very knowledgeable, quick to respond and just a joy to work with. Everyone that we dealt with at Pearson was great and Phil was instrumental in leading the sale and making sure everything was handled so it was easy for us. I highly r | Read Full Review10/3/2024 12:00:00 AM | Google
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★★★★★ Jon HaitsukaGreat service and will be back again for next service. | Read Full Review10/3/2024 12:00:00 AM | Google
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★★★★★ Molly McDonoughFriendly salespeople and nice selection of vehicles. Showroom is first class and modern. An extremely pleasant buying experience. | Read Full Review10/3/2024 12:00:00 AM | Google
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★★★★★ Susan CampbellWork addressed problem and done timely. | Read Full Review10/3/2024 12:00:00 AM | Google
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★★★★★ Gary RoemmichCar was serviced within promised timeframe while keeping me informed of progress. | Read Full Review10/1/2024 12:00:00 AM | Google
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★★★★★ Shane EllerMy wife and I had a great experience with everyone at Pearson's Chrysler Jeep Dodge. We purchased a 2023 Dodge Durango. If purchasing a car could ever be fun this is the place to go. We had the opportunity to work with Shawn Mongeur and he is the best car salesman hands down. He has lots of energy and made us feel like we had known h | Read Full Review9/29/2024 12:00:00 AM | Google
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★★★★★ William DavisMy van had to be taken by wrecker to Pearson Jeep for service after many attempts to try and get it started with no success. They were able to diagnose the problem, had and replace the needed part. Their service specialist and mechanic were polite, explained what was needed, and professional. The repair expense was reasonable for the | Read Full Review9/27/2024 12:00:00 AM | Google
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★★★★★ hunter jonesRecently purchased a used vehicle from here and had the pleasure of working with Shawn. Hands down the best salesman I have ever worked with we had been to 6 different dealerships prior to coming here and there was no way we weren’t purchasing a vehicle from Shawn! I will refer everybody to come see him can’t express our appreciation | Read Full Review9/26/2024 12:00:00 AM | Google
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★★★★★ Dave HewittI bought a 2019 Mazda6 here, Shawn Mongeur was my salesman. He was easy to work with, and gave me the best deal up front with minimal haggling. He also drove my car 1.5 hours to deliver it to me after being serviced prior to my deliver. Satisfied customer. | Read Full Review9/25/2024 12:00:00 AM | Google
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★★★★★ Victor RobinsonExcellent job and experienced work did a good job on my truck | Read Full Review9/25/2024 12:00:00 AM | Google
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★★★★★ Rachel PiferiJust bought a used Subaru from Pearson's and it was a fantastic experience. Shawn went above and beyond to help with our purchase. He even worked hard to take care of some scratches I asked about. We love our car and our experience was wonderful. I highly recommend! And go see Shawn with any car needs - he is very knowledgable and k | Read Full Review9/22/2024 12:00:00 AM | Google
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★★★★★ Adam RisingWayne and Greg were awesome! They made the buying experience stress free and we are excited to have our new Dodge in the family. | Read Full Review9/22/2024 12:00:00 AM | Google
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★★★★★ GregMr. Shawn, was a pleasure to meet asks do business with. Made the over all process smooth. | Read Full Review9/22/2024 12:00:00 AM | Cars.com
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★★★★★ Richard MarshallShawn made the entire process quick and easy. They also gave a fair price on trade in. | Read Full Review9/20/2024 12:00:00 AM | Google
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★★★★★ Tamara DumvilleThe service department is always helpful, honest, and friendly. | Read Full Review9/20/2024 12:00:00 AM | Google
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★★★★★ L FulmerI had been shopping for a used car for sometime most of the dealerships that I went to I felt like the salesmen were trying to take advantage of me. My daughter highly recommended Pearson Chrysler Jeep Dodge ram dealership she just bought a car from them and was very happy with the way they treated her. I looked on their website and | Read Full Review9/19/2024 12:00:00 AM | Google
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★★★★★ Mary Kay MarchettiRepresentatives were very courteous and friendly. My auto service (oil change and tire rotation) was completed promptly while I waited. I think the service cost was reasonable based on other estimates. The only issue I had was with making the appointment. I submitted a request via their website form and did not receive a prompt r | Read Full Review9/18/2024 12:00:00 AM | Google
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★★★★★ Tom BatesThe sale was efficient. An overall positive experience. Mike Hayes provided great care. | Read Full Review9/18/2024 12:00:00 AM | Google
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★★★★★ Meredith GillSeveral times now, we have had issues with a replacement/rental car while our vehicle is being repaired especially during a recall fix. I scheduled this appt and called the day before to confirm the appt and rental car would be set to go as I need to be at work later in the morning. Appt 8 am and it's 9:36 a.m. and no service manager | Read Full Review9/17/2024 12:00:00 AM | Google
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★★★★★ Terrell MorrisAlways great service when I take my vehicle. | Read Full Review9/16/2024 12:00:00 AM | Google
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★★★★★ Sheila Turbides MinayaWait times for service continues to be a challenge. They are busy but they are good. They resolve all my issues once the car is in. The staff is friendly. | Read Full Review9/14/2024 12:00:00 AM | Google
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★★★★★ heidihookerDoug in the service department always takes the time to ask if there’s anything going on with my jeep that Pearson can help me with. He’ll also suggest cost saving benefits, such as their oil change program. Doug makes me feel like I’m leaving the maintenance of my jeep in good hands. I feel safe depending on Doug and the rest of | Read Full Review9/14/2024 12:00:00 AM | Google
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★★★★★ Chris MeltonI was really satisfied with the quality of service I received from the moment I dropped my car off at the shop until I picked it back up. Tim really kept me updated every step of the way. I really appreciate you guys. | Read Full Review9/14/2024 12:00:00 AM | Google
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★★★★★ Ashley M.By far the best dealership service and customer service experience I had. They do honest work and are communicative every step of the way. Jason was incredibly professional and knowledgeable. All team members were friendly and approachable. Very grateful for the Pearson Dodge Jeep Ram Team on Broad St! | Read Full Review9/14/2024 12:00:00 AM | Google
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★★★★★ Lisa DawsonExcellent dealership to do business with! They went over and above to accommodate all our needs. Highly recommend. | Read Full Review9/13/2024 12:00:00 AM | Google
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★★★★★ evelyn ReyesMike did a wonderful customer service | Read Full Review9/13/2024 12:00:00 AM | Google
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★★★★★ Andrew UsherVery friendly and helpful would highly recommend | Read Full Review9/13/2024 12:00:00 AM | Google
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★★★★★ Ashley RoseThe staff was very helpful and went out of their way to make sure I was happy with my service | Read Full Review9/10/2024 12:00:00 AM | Google
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★★★★★ Sherod PinkardFrom start to finish great customer service outstanding staff | Read Full Review9/7/2024 12:00:00 AM | Google
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★★★★★ David ChurchillMy experience here was flawless. Phillip our salesman made everything easy and was up front and honest. Probably my easiest car buying experience ever start to finish 2.5 hours. Thank You Pearson | Read Full Review9/6/2024 12:00:00 AM | Google
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★★★★★ Arali VillalobosDavid made my experience wonderful he truly has the patience and is willing to help and answer any questions. It was a delight to work with him. Love my new 2024 Grand Cherokee! | Read Full Review9/6/2024 12:00:00 AM | Google
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★★★★★ Virginia GoodeGreat customer service, fast and reliable. A job well done. Very happy and satisfied with the guy that always handle my account. | Read Full Review9/5/2024 12:00:00 AM | Google
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★★★★★ Benjamin FieldsExcellent team at Pearson! Thanks for the help ! | Read Full Review9/5/2024 12:00:00 AM | Google
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★★★★★ Robert KellyGreat service, friendly employees, and easy scheduling | Read Full Review9/2/2024 12:00:00 AM | Google
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★★★★★ Stephanie RobinsonEverything went along smoothly. | Read Full Review9/2/2024 12:00:00 AM | Google
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★★★★★ Torie AdamsThey were able to squeeze in my moms van and get the work done quickly. No issues. | Read Full Review8/31/2024 12:00:00 AM | Google
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★★★★★ Robert WhiteThis is my experience: On August 12, I took my car to Grease Monkey to have the AC recharged. They told me, at no charge, that the condenser was leaking. I then brought it to Pearson's and told the service advisor, Tim Foster, about the condenser and that I have a lifetime warranty on the car. He looked it up and confirmed that it | Read Full Review8/31/2024 12:00:00 AM | Google
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★★★★★ Melanie ReidI had an appointment where I decided to wait. They got me checked in and took my car right away. I worked the whole time I waited. The area was clean and the wi-fi was fast. Tech came to tell me my service was done made sure I had no issues. Great service and great people. | Read Full Review8/29/2024 12:00:00 AM | Google
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★★★★★ DeeVery efficient and knows what they’re doing. We haven’t had any issues and they have great customer service. | Read Full Review8/28/2024 12:00:00 AM | Google
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★★★★★ Jenni Turkson (Jenni)Jason H helped us find our AirPods that fell in between the seat. We spent hours trying to get it and we greatly appreciate his help. | Read Full Review8/28/2024 12:00:00 AM | Google
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★★★★★ Tristan MorseEasy process. Would recommend. | Read Full Review8/28/2024 12:00:00 AM | Google
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★★★★★ Rae HutchinsonEveryone was very kind and helpful. I have a dealership closer to me but will go back to this one every time | Read Full Review8/28/2024 12:00:00 AM | Google
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★★★★★ Kenneth TilghmanFast service and friendly staff; would definitely recommend | Read Full Review8/28/2024 12:00:00 AM | Google
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★★★★★ Melba BarneyThis was probably the best experience buying my new car. Wayne Mott was my salesman and he was a pleasure to work with. | Read Full Review8/28/2024 12:00:00 AM | Google
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★★★★★ Michael McGeeGood communication during the day regarding progress and all work was done on time. | Read Full Review8/28/2024 12:00:00 AM | Google
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★★★★★ J TAwesome experience from start to finish. The guys were awesome and very willing to go the extra mile. They made the purchasing process simple and easy. Highly recommend checking them out when looking to make your next purchase! | Read Full Review8/26/2024 12:00:00 AM | Google
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★★★★★ rick desulisGreat to work with! They were great about communication and made sure to let me know about everything they ran into, with the fixes happening promptly! I'll definitely be back when I need more work! | Read Full Review8/26/2024 12:00:00 AM | Google
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★★★★★ Roger Beck (3 Amigo's Flight Club)Good experience, good honest people | Read Full Review8/26/2024 12:00:00 AM | Google
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★★★★★ Carlos RangelGreat and efficient service. I was happy to do business there | Read Full Review8/26/2024 12:00:00 AM | Google
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★★★★★ Charles KrowickiMy new '24 GRAND CHEROKEE 4xE broke down on I-95 south about 5 miles south of Pearson Chrysler Jeep. My car was toed to their lot @ 1AM and when they opened Jason Harris was assigned to my repair. He immediately made arrangements for a rental car at Jeep's expense, which we had for 10 weeks. It took 10 weeks to diagnose and repair th | Read Full Review8/26/2024 12:00:00 AM | Google
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★★★★★ Chuck83ZExcellent as usual - Doug D. In the Service Department is great to work with and Elvis in the shop does first class work. | Read Full Review8/18/2024 12:00:00 AM | Google
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★★★★★ Terri FrostickGreat service and staff everything was completed in a timely fashion and earlier than expected | Read Full Review8/18/2024 12:00:00 AM | Google
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★★★★★ Denny ProffittThis is the second vehicle we have purchased from Pearson CDJR and from salesman Wayne Mott. Our first purchase of a new Jeep Wrangler from Wayne was such a good experience we came back to see him again looking for a truck. Again, it was a great experience. Working with Wayne is not like any typical car buying experience. He is very | Read Full Review8/18/2024 12:00:00 AM | Google
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★★★★★ Ginny CattertonCame in for a check engine light, quoted me 13k to replace both head gaskets, $9,800 to replace the engine. Asked how long for the engine replacement, they said it was on backorder and would not give me an estimate of time and would only give me a rental car for 7 days. Found somewhere else that had the engine in stock and and would | Read Full Review8/16/2024 12:00:00 AM | Google
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★★★★★ Monica LucasMy experience at the Pearson Chrysler Jeep Dodge dealership was Amazing! I was serviced by Luke who made me feel comfortable throughout the entire process. He along with other members of the finance team made this the best experience that I've ever had while purchasing a vehicle. I would recommend this dealership to anyone looking to | Read Full Review8/14/2024 12:00:00 AM | Google
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★★★★★ Annie BenjaminMike worked with me and my daughter on the purchase of my new Wagoneer. He was friendly, knowledgeable and made the buying process simple and expeditious. | Read Full Review8/14/2024 12:00:00 AM | Google
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★★★★★ christopher boydPoor communication and misleading information is what i received | Read Full Review8/14/2024 12:00:00 AM | Google
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★★★★★ Debbi MarksBuying a car from Philip was smooth sailing from beginning to end! Very happy with my Jeep and my experience with him! 5 stars | Read Full Review8/13/2024 12:00:00 AM | Google
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★★★★★ Nicola ParkerAmazing service and people. Everyone there makes you feel welcome. All stars in the service department. Nick, Doug and Jacob, you guys made it easy for me and thank you for keeping me in the loop with the repairs on my Jeep. I would recommend them 100%. | Read Full Review8/11/2024 12:00:00 AM | Google
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★★★★★ Samantha MarcusWe bought both of our vehicles from Person CJDR and we always take our vehicles to back to the dealership for their scheduled maintenance and have never had a bad experience. Took our 2019 Ram in for 1st real issue since we bought it in 2019. Jason in service had it repaired that day. It is so nice to know that the dealership is just | Read Full Review8/11/2024 12:00:00 AM | Google
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★★★★★ Dean CrumleyDoug always takes good care of me. Outstanding service. | Read Full Review8/10/2024 12:00:00 AM | Google
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★★★★★ David ReidService department was courteous. Got my truck in and out with minimal wait time. Thanks! | Read Full Review8/10/2024 12:00:00 AM | Google
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★★★★★ Steve CollinsJason was great, I was in and out in 45 min. I have been getting my truck serviced there for years. I feel better knowing I have experienced mopar mechanic’s taking care of my truck | Read Full Review8/7/2024 12:00:00 AM | Google
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★★★★★ Lia TaverasAwesome customer service and fast attention. | Read Full Review8/7/2024 12:00:00 AM | Google
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★★★★★ Ralph HerskoI took my 2017 Jeep Wrangler in for a Virginia state inspection this past Monday. I had a scheduled appointment and was waiting in the customer lounge. I was greeted immediately in the service dept where the service order was quickly written up. In just about 20 minutes a mechanic came in with my paperwork in hand and told me my J | Read Full Review8/7/2024 12:00:00 AM | Google
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★★★★★ Steve DeluciaSteve DeLucia in parts is awesome! Great team over there! | Read Full Review8/6/2024 12:00:00 AM | Google
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★★★★★ Alana SimpsonThe service department has some of best customer service in Richmond. They are fantastic! | Read Full Review8/6/2024 12:00:00 AM | Google
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★★★★★ Pradeep BabyThe dealership is clean and comfortable This time they offered me to wait while service Also offered shuttle Couldnt find any beverages The agent didnt mentioned about offers going on Online schedule option could be better | Read Full Review8/6/2024 12:00:00 AM | Google
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★★★★★ Janet SorahDoug and everyone in the Service Department are exceptional! I have NEVER gone to a dealership, like this one. Every other one I've been to, made me feel like I was being told I needed something done that I really might not need. I feel like I am treated like family here. I would highly recommend your wonderful service team!!! | Read Full Review8/5/2024 12:00:00 AM | Google
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★★★★★ Gena KellerStaff are helpful and polite! They take great care of my jeep. | Read Full Review8/4/2024 12:00:00 AM | Google
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★★★★★ BarbaraMr. Khalid, with Pearson Chrysler Jeep Dodge was extremely helpful in my process of purchasing a new vehicle! He even loaned me some glasses! Very professional, kind, thorough, and helpful! Than you! | Read Full Review8/4/2024 12:00:00 AM | Google
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★★★★★ Ben S.I asked to have my brakes checked during a 100k tune up and that never happened. Service advisor and tech were great and communication was fine. I just feel like no one listened when I requested work being done. I will go back for dealership needs if needed again but make sure they list EVER you want done prior to the appointment. | Read Full Review8/4/2024 12:00:00 AM | Google
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★★★★★ Johnathan EliasChuck always does a great job at taking care of his customers. I was able to drop my vehicle off a day early and they got my Jeep serviced promptly, in addition to my Challenger the following day! Always trust Pearson with my vehicles! Highly recommended. Thank you!! | Read Full Review7/31/2024 12:00:00 AM | Google
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★★★★★ Stephen CorriganService as always was good. Tim went over and above to provide great customer service. | Read Full Review7/31/2024 12:00:00 AM | Google
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★★★★★ Kevin GrahamThey have always taken care of my truck. The service team is great. The sales team is great. This is just a great place for your automotive needs. Bishop Kevin Graham | Read Full Review7/30/2024 12:00:00 AM | Google
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★★★★★ Noreen CookeVery good service as usual! Everyone was nice and service was done in a timely manner. | Read Full Review7/30/2024 12:00:00 AM | Google
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★★★★★ Brad LambertThey do great work and are very easy to work.eith. they are also the nicest dealership department I've received service from. | Read Full Review7/30/2024 12:00:00 AM | Google
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★★★★★ HassanSalesman Ali was very helpful and supportive. The purchase process was very simple easy and fast. Supporting teams were knowledgeable and answered all of our questions. Overall great expedience. Loving my new Mojave ???? Service center support coordinator Mr. Harris completes the package. Great service. He review the completed work wi | Read Full Review7/30/2024 12:00:00 AM | Google
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★★★★★ Mark GraffDoug in Service did an outstanding job, ensuring that my Cherokee was repaired correctly, showing great attention to detail and follow up. | Read Full Review7/27/2024 12:00:00 AM | Google
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★★★★★ Lisa LewisStay away from this dealership! We purchased a new car that was a lemon. We have had nothing but problems. Hopefully we can save someone else countless problems. Do not go to this dealership or its service department. Please read the real one star unpaid reviews. | Read Full Review7/26/2024 12:00:00 AM | Google
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★★★★★ Robert WalshDoug Williams was great to work with. Would recommend him to anyone. | Read Full Review7/22/2024 12:00:00 AM | Google
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★★★★★ Miles KingThis was my first visit. Service was great and the customer waiting lounge was state of the art | Read Full Review7/20/2024 12:00:00 AM | Google
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★★★★★ David MorrisThis is the first’s time the vehicle was due for service. The whole crew were very Friendly and easy to talk with! | Read Full Review7/18/2024 12:00:00 AM | Google
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★★★★★ mehmedduricI purchased Jeep Wrangler in 2022 with Jeep offered maintenance. Entire process was straightforward and easy. Every time since when I took the vehicle in for service staff was professional, there were not hidden charges and work was done in a timely manner. I highly recommend the dealership. | Read Full Review7/18/2024 12:00:00 AM | Google
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★★★★★ E PI had a warranty issue with my paint and they did a great job fixing it for me. Great communication and got me in quickly. | Read Full Review7/15/2024 12:00:00 AM | Google
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★★★★★ Rose SingletonTim has always been the best - even when I am annoying and irritating ???? | Read Full Review7/15/2024 12:00:00 AM | Google
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★★★★★ Jonathan DykeI have purchased a Wrangler for myself and now a Grand Cherokee for my wife from Pearson CJDR - extremely professional staff and absolutely would recommend anyone to buy their next car from here. Mike was awesome and I'll buy my next vehicle from him for sure! I've serviced my Wrangler here for 3 years and the team is excellent ther | Read Full Review7/15/2024 12:00:00 AM | Google
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★★★★★ Gina J.Slow service, took a little over 2 weeks to get a diagnostics. Could never get a ETA. When I would call they would just tell me I’m in the pile of paperwork with everybody else. | Read Full Review7/15/2024 12:00:00 AM | Google
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★★★★★ David SimondsMy Wrangler had a difficult and unique starter problem. Jason and the service team put forth a great deal of effort and time figuring the problem out and fixing it. I was kept apprised of their progress through the entire (weeklong) process. The problem was covered under warranty and cost me nothing. The problem appears to be entirel | Read Full Review7/13/2024 12:00:00 AM | Google
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★★★★★ tarverentGot everything fixed as i ask for thanks pearson staff was very helpful | Read Full Review7/13/2024 12:00:00 AM | Google
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★★★★★ L. EvansI have purchased a few vehicles from Pearson over the years. The dealership treats you like family. | Read Full Review7/13/2024 12:00:00 AM | Google
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★★★★★ Darren JaneskyGreat parts and service department, they got me in and out fast. Everyone was friendly, accurate and efficient. | Read Full Review7/12/2024 12:00:00 AM | Google
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★★★★★ Anna HarrisI was VERY conflicted on writing a review and the amount of stars to give. I had bought a car about a month ago now. My 2nd car to purchase. I will say I came in knowing what I wanted. For the pros Jason Harris in service is very professional and very knowledgeable in the service department and would recommend any day. But as for the | Read Full Review7/12/2024 12:00:00 AM | Google
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★★★★★ William LewisWe had the brake booster go bad on our 2017 Chrysler Pacifica. It is recalled on every year but ours, a known problem, which is probably why there are no OEM boosters available anywhere, and no date for when they are available...They acted completely ignorant of this common problem. I asked them to find something and they found an a | Read Full Review7/12/2024 12:00:00 AM | Google
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★★★★★ Jim MooreJust purchased a 2024 Jeep Grand Cherokee Limited. Everyone at the dealership was friendly, knowledgeable and easy to work with. All my questions were answered clearly and everyone was very helpful. Pricing was fair and no one tried to push me to add things i was not interested in. I highly recommend this dealership | Read Full Review7/9/2024 12:00:00 AM | Google
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★★★★★ Jasmine LoveVery unprofessional. Management needs so training on how to communicate with customers. The salesman are nice however if their bosses nasty and corrupt. Unfortunately the salesman have a lower chance of thriving because of bad management. | Read Full Review7/6/2024 12:00:00 AM | Google
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★★★★★ Brielle RobersonMy family has purchased two vehicles from Pearson CJDR. Both transactions were seamless and we received excellent customer service from start to finish from Sales, Finance and the dealership’s General Manager. The team is very hospitable. Our pre-owned vehicles were priced very well with great carfax history. I highly recommend this | Read Full Review7/5/2024 12:00:00 AM | Google
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★★★★★ Joya WilsonSimplicity with purchasing. Easy to communicate with staff. Sales associate David was throughly knowledgeable with all the features and capabilities of the vehicle I am leasing. | Read Full Review7/3/2024 12:00:00 AM | Google
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★★★★★ Michelle LaniganEveryone was so helpful and friendly. Came in for an oil change and tire rotation. The service was quick and they even vacuumed my jeep too! | Read Full Review7/2/2024 12:00:00 AM | Google
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★★★★★ John Kloke IIThey take very good care of ny care. I have bought several cars but the service is why I keep coming back. | Read Full Review7/2/2024 12:00:00 AM | Google
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★★★★★ J. Andrew RheaThe service department at Pearson Chrysler Dodge is top notch, they always keep to their appointments, always give estimates before performing the service, and I never have to take my car back because the work wasn’t done correctly. They don’t recommend service you don’t need. I have 275,000 miles on my 2006 300C and it runs like a n | Read Full Review7/1/2024 12:00:00 AM | Google
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★★★★★ Bob HeffronVery pleased with service. They also vacuumed the front of my truck and really helped me out on a tip that had to do with my electrical system. Again, very happy. | Read Full Review6/29/2024 12:00:00 AM | Google
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★★★★★ Julie DeVoss GraffExcellent service. Staff are extremely friendly. | Read Full Review6/29/2024 12:00:00 AM | Google
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★★★★★ Ana ThompsonJennifer was extremely nice and with a very professional customer service. | Read Full Review6/29/2024 12:00:00 AM | Google
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★★★★★ Rita AlstonAlways a good experience with Jason and the team | Read Full Review6/27/2024 12:00:00 AM | Google
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★★★★★ Richard OttI recently purchased a new Jeep Wrangler. The vehicle is really, really nice and so was the buying experience at Pearson Jeep. Having bought vehicles at other dealerships in the past, I can really see the difference with Pearson. Their attention to detail and genuine concern really stands out. I would absolutely buy again from Pearso | Read Full Review6/27/2024 12:00:00 AM | Google
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★★★★★ Wendyann JilesTim was awesome! 2nd time dealing with him and very attentive. Anyone that passed made sure I was being helped. Haven’t dealt with car service like this before. | Read Full Review6/26/2024 12:00:00 AM | Google
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★★★★★ Nicole BrennerThank you taking care of the additional service while I was there for an oil change! | Read Full Review6/24/2024 12:00:00 AM | Google
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★★★★★ Becky FineQuick service. Very professional. | Read Full Review6/24/2024 12:00:00 AM | Google
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★★★★★ Diana HendersonThis was my first time having my vehicle serviced at Pearson Chrysler Jeep Dodge Ram and it was exceptional! Jennifer was very professional and courteous and I was very satisfied with the repairs. This is now my regular service location for my vehicles. | Read Full Review6/24/2024 12:00:00 AM | Google
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★★★★★ Tim AshbridgeExcelllent experience with only problem being a time constraint | Read Full Review6/24/2024 12:00:00 AM | Google
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★★★★★ Cynthia SmithOur 2007 PT Cruiser was off road for 3 months as Pearson awaited a part. Jennifer worked with us as though we had purchased a 2024 vehicle. The accommodations provided were top-notch! The Service Dept. Staff is always #1! | Read Full Review6/23/2024 12:00:00 AM | Google
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★★★★★ Nancy KalopodesIt was a good experience they got me in and out in an hour, and originally it was going to take two hours | Read Full Review6/23/2024 12:00:00 AM | Google
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★★★★★ Matthew SmithCar went in on limp mode came out running amazing! Thanks Jason | Read Full Review6/23/2024 12:00:00 AM | Google
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★★★★★ Nid GAbsolutely the best Jeep Service dept! Great staff and techs. Mike Rowe is fantastic as leader and problem solver. | Read Full Review6/23/2024 12:00:00 AM | Google
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★★★★★ Colin O'BrienGreat experience! Dealer worked quickly and directly for an excellent price. Manager and salesman were efficient and quick during closing. Low to no pressure! Work buy again! | Read Full Review6/23/2024 12:00:00 AM | Google
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★★★★★ Alex OliffThey preformed a driver side and passenger side airbag recall on my truck. The center cover of the steering wheel that covers the airbag was bent up in the process. I reached out letting them know and I’ve never heard back, 2 weeks ago now. | Read Full Review6/23/2024 12:00:00 AM | Google
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★★★★★ Michael DziennyPearson provided me with service for a recall notice, thank god cause i never knew how much gas i had in the tank. | Read Full Review6/20/2024 12:00:00 AM | Google
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★★★★★ Jill DuncanI've been dealing with Pearson since I purchased my Jeep Wrangler in 2020. They are so easy to work with and go out of their way to provide the best customer service. | Read Full Review6/20/2024 12:00:00 AM | Google
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★★★★★ Kenny JacksonBought new key fob & got it programmed. Was done very quickly and works perfect. | Read Full Review6/20/2024 12:00:00 AM | Google
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★★★★★ Teresa FoleyPleasant customer service, clean and nice waiting area. Thank you! | Read Full Review6/20/2024 12:00:00 AM | Google
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★★★★★ Hanson MabryTook my car in to have the dashboard display replaced. Had expected service department to assess the damaged display and order a replacement that I would need to come back for at a later date. Pleasantly surprised they had the parts onsite and the issue was addressed same day! | Read Full Review6/19/2024 12:00:00 AM | Google
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★★★★★ Jeffrey VerlanderJust purchased a 2024 Ram 2500 Rebel from Pete, the General Manager, and the other folks at Pearson CJD to include Greg the Sales Manager and Khaled my salesperson. The staff could not have been more helpful. I always purchase through Khaled and yesterday, 6/18/2024, happened to be his day off. Pete personally assisted me in looking | Read Full Review6/19/2024 12:00:00 AM | Google
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★★★★★ Nancy WymanAlways great people to work with! Love them and never had no problems with any of their work | Read Full Review6/17/2024 12:00:00 AM | Google
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★★★★★ Key Works (Keys & ECU Repair)Michael, our salesman was great! very knowledgeable about the cars he was selling and also very patient in the hot sun. Pleasant experience and happy to be a Pearson customer. | Read Full Review6/14/2024 12:00:00 AM | Google
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★★★★★ EmmaI walked into the Pearson Chrysler Jeep Dodge Ram dealership today to purchase a brand new 2024 Chrysler Pacifica Pinnacle. We were greeted by LaVern who was a delight and showed us all of the options and was walking us through the negotiations. When we reached a particular point in the financial discussions my husband asked to speak | Read Full Review6/14/2024 12:00:00 AM | Cars.com
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★★★★★ Albert SchrammNeeded a quick turn around for oil change and they delivered. Thank you Pearson !! | Read Full Review6/13/2024 12:00:00 AM | Google
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★★★★★ Laurie CoulterDoug and the service team were so easy to work with. They fixed my door on my Grand Caravan on time and did an excellent job. I am so pleased with their service. I will be back! And thank you for cleaning all my windows! | Read Full Review6/13/2024 12:00:00 AM | Google
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★★★★★ Tucker ScottDoug went over the top to assist with a electrical issue that was causing my vehicle to shutdown. They got me in before my appt and everything has been right since. Thank you for the excellent service. | Read Full Review6/13/2024 12:00:00 AM | Google
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★★★★★ Tamika LawrenceI had to take my jeep in for service because I needed to replace the passenger front headlight. I called and asked for a quote for this service. I was quoted by the person on the phone who talked to someone in the service team that my service would cost a certain amount when she called back to the service area. I paid the amount quot | Read Full Review6/13/2024 12:00:00 AM | Google
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★★★★★ Pnot happy with my most recent experience. i received a call from service manager doug that the parts for a recall open on my car were available. i asked how long the repair would take doug told me he needed a whole day because he wasn’t sure how many parts would break during the repair. i said fine but i would need a rental because i | Read Full Review6/13/2024 12:00:00 AM | Google
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★★★★★ Emma CampbellI walked into the Pearson Chrysler Jeep Dodge Ram dealership today to purchase a brand new 2024 Chrysler Pacifica Pinnacle. We were greeted by LaVern who was a delight and showed us all of the options and was walking us through the negotiations. When we reached a particular point in the financial discussions my husband asked to speak | Read Full Review6/13/2024 12:00:00 AM | Google
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★★★★★ memma05I walked into the Pearson Chrysler Jeep Dodge Ram dealership today to purchase a brand new 2024 Chrysler Pacifica Pinnacle. We were greeted by LaVern who was a delight and showed us all of the options and was walking us through the negotiations. When we reached a point in the financial discussions my husband asked to speak to the Gen | Read Full Review6/13/2024 12:00:00 AM | DealerRater
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★★★★★ memma05I walked into the Pearson Chrysler Jeep Dodge Ram dealership today to purchase a brand new 2024 Chrysler Pacifica Pinnacle. We were greeted by LaVern who was a delight and showed us all of the options and was walking us through the negotiations. When we reached a point in the financial discussions my husband asked to speak to the Gen | Read Full Review6/13/2024 12:00:00 AM | Cars.com
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★★★★★ David ChesbroGood service for many years. Jason Harris is always great to deal with in the service department. | Read Full Review6/8/2024 12:00:00 AM | Google
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★★★★★ Jeffrey HinsonI purchased my first Jeep from Pearson Jeep last fall, and it was the best car-buying experience I've ever had. From the moment I entered their lot to when I drove off, the staff was exceptional. Since then, they have ensured my satisfaction with both the vehicle and my decision to buy from them. I recently had my first service appoi | Read Full Review6/8/2024 12:00:00 AM | Google
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★★★★★ Robinette FloydJennifer was awesome . She didn’t just tell me my car was ready she explained to me what needed to be done to avoid my bolts from swelling and gave me a time frame . She’s a very caring Person . Thanks Jennifer you are the BEST!!! | Read Full Review6/8/2024 12:00:00 AM | Google
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★★★★★ David SPrompt and courteous. No complaints. Everyone appears happy. Give them a raise! | Read Full Review6/8/2024 12:00:00 AM | Google
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★★★★★ eoplingerI bought a used 2011 Dodge Grand Caravan with only 31,000 miles from a small dealership. After a few days, I was disappointed that the engine light was on. I checked it at several shops and discovered the engine was in poor condition. Pearson Auto Service helped me search and found a REMAN Mopar engine. When there wasn't any REMAN Mo | Read Full Review6/6/2024 12:00:00 AM | Google
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★★★★★ Joseph ZappalaVery good experience, will be back. Enjoying my new truck ! | Read Full Review6/6/2024 12:00:00 AM | Google
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★★★★★ Harry JonesStaff was friendly and knowledgeable. Would recommend them. | Read Full Review6/6/2024 12:00:00 AM | Google
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★★★★★ Geoff HoekstraGreat experience buying my 2024 Jeep Wrangler Rubicon. Greg and La Vern were helpful proactively and responsive. They did what they said they would do by the time they said it would be done. The number that I paid was the same as the number we had discussed. I have been in for service a couple times And very satisfied with that as we | Read Full Review6/3/2024 12:00:00 AM | Google
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★★★★★ Frank PilkJessica was terrific in seeing that my van received the right attention and service at a very distressful time; having broken down in Richmond, 50 miles from home. The needed service was completed way ahead of schedule. I will be back and will recommend Pearson to friends. | Read Full Review6/3/2024 12:00:00 AM | Google
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★★★★★ Carla DavisLove this place. Bought 2 cars from this location over the past 7 years and always make sure my car is serviced here as well. Nice team!! | Read Full Review6/1/2024 12:00:00 AM | Google
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★★★★★ Peter LowreyJason and the service team at Pearson Jeep were great to work with. | Read Full Review5/31/2024 12:00:00 AM | Google
