Return to complete listing of Mopar Oil Change Service Specialists In Catonsville

Heritage Chrysler Dodge Jeep Ram Parkville

Heritage Chrysler Dodge Jeep Ram Parkville

★★★★★(106)read reviews
9219 Harford Rd, Baltimore, MD 21234
(888) 655-1484 Ask About Our Service Specials!

Service Hours

Mon: 07:30 am - 07:00 pmTues: 07:30 am - 07:00 pmWed: 07:30 am - 07:00 pmThur: 07:30 am - 07:00 pmFri: 07:30 am - 07:00 pmSat: 07:30 am - 03:00 pmSun: Closed

Why should you visit a Mopar service center?

Regardless of whether you drive a Chrysler, Dodge, Jeep®, Ram, FIAT® or another brand vehicle, we offer fast and professional service for nearly all makes and models.

  • Fast and convenient service
  • No appointment needed
  • Service for nearly all makes and models
  • Complimentary multi-point inspection
  • Tires and other services available
  • Coupons and Rebates for extra savings
  • Factory-trained, certified technicians

Backed by the World's Best Brands Mopar® Express Lane uses parts and products from the most trusted automotive brands.

Mopar® Express Lane uses only genuine Chrysler, Dodge, Jeep®, Ram and FIAT® Brand parts. All parts have been tested to ensure function, fit and finish of original specifications.
Magneti Marelli® parts are used on all other makes and models. Magneti Marelli has been a leader in both quality and innovation for 95 years and counting.
Mopar® Express Lane recommends Pennzoil® Motor Oil. We also offer the highest quality Pennzoil synthetic oil, keeping your engine clean and extending the life of your oil change for an even greater value.

The lifeblood of your Vehicle

The importance of regular oil changes can’t be overstated in keeping your engine running smoothly. Schedule an appointment with our highly trained technicians for help in finding the right oil for your needs or drop in for Express Lane service.

The Many Benefits of Engine Oil At its most basic, oil keeps your engine running. It also serves a number of other functions that help to prolong the life of your vehicle.

  • Friction Reduction
  • Heat Reduction
  • Engine Cleaning
  • Weather Tolerance
  • Rust and Corrosion Prevention
  • Improved Performance

How to Read your Tires

A vehicle asks a lot of its tires. By learning how to identify wear and decipher your tire's sidewalls, you'll be better prepared to deal with the issues that arise when rubber meets road.

BRANDS WE CARRY

  • Goodyear
  • Dunlop
  • Kelly
  • Bridgestone®
  • Firestone
  • Michelin®
  • BFGoodrich
  • Uniroyal
  • Continental
  • General
  • Yokohama®
  • Pirelli®
  • Falken
  • Ohtsu
  • Hankook
  • KUMHO
  • Nexen
  • Toyo
  • Nitto

Stop on a Dime

Make sure your brakes are functioning at their best with expert service from Mopar®. Learn how to spot signs of wear and what to do about them as well as how to extend the life of your brakes and what to look for when shopping for new brake pads and rotors.

Benefits of Magneti Marelli Brakes, offered by MoparMagneti Marelli brakes, offered by Mopar®, stand out from the competition. Learn what makes them so effective and what to look for when shopping for brake pads.

  • Ultra-Quiet Braking
  • New Brake Hardware
  • Superior Braking Performance
  • Rigorously Tested
  • Stainless Steel Hardware
  • Lifetime Limited Warranty

How can I extend the life of my brakes? The way you drive will make a significant impact on the life of your brakes. Avoid having to make hard stops by maintaining a safe distance from other vehicles and coasting to a stop when possible. Pay attention to any unusual noises or vibrations when braking and get them checked out—early intervention can avoid costly repairs.

How do I know when my brakes need to be replaced? By the time you notice the most obvious signs of brake wear, such as squealing or grinding noises when you brake, juddering or longer stopping distances, it may be too late for an easy fix. Regularly inspect your brakes, paying attention to the thickness of your brake pads and to any indicator lights on your dashboard. Also, you should make note of the recommended service intervals for your brakes and take your vehicle in for regular maintenance.

What causes my brakes to overheat? The friction from braking results in heat. When you brake aggressively or hold down the brake for a long time (such as when going downhill with a heavy load), it can put a lot of pressure on your braking system and can even “glaze” your brake pads by wearing them down to the point that they have trouble generating enough friction to stop. You can avoid overheating your brakes by driving more cautiously, downshifting instead of pressing the brakes to slow your vehicle and by staying on top of regular maintenance of your brakes.

How to Extend the Life of Your Battery

The average battery will last three to five years, but you can ensure that your battery’s lifespan will be in the higher end of that range with these tips.

  • Clean Your Battery
  • Limit Heat Exposure
  • Avoid Short Trips
  • Clamp Your Batteries
  • Turn Off Extra Features
  • Test Your Battery

How do I choose the right battery for my vehicle?Generally, a battery provided by your vehicle manufacturer or an original equipment manufacturer will be specifically designed for your vehicle, ensuring a seamless replacement. Mopar® stocks batteries for current-model FCA US LLC vehicles, so you can find the right one for your needs.

How do I recharge the battery? If your battery has no charge at all, you can use a battery charger to recharge it. Check the instructions on your charger and make sure that your vehicle and the charger are off before connecting any cables.

How do I know when my battery needs to be replaced? Look for signs that your battery may be nearing the end of its life, like electrical issues, a slow-starting engine or a check engine light on your display. When examining the battery directly, look for corrosion on the terminals, a sulfurous smell that could indicate leakage or a bloated or swollen battery case.

About Heritage Chrysler Dodge Jeep Ram Parkville

Heritage Chrysler Dodge Jeep Ram Parkville is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.

Dealer Conveniences

  • Shuttle Service Available
  • Spanish Speaking
  • Free WiFi
  • We Have Early Bird Hours
  • We Offer Mopar Accessories
  • We Offer Mopar Performance Parts
  • We Do State Inspections
  • Ask About Service Contracts
  • Certified Technicians
  • Free Estimates

Call (888) 655-1484 today to schedule your next appointment.

Our technicians at Heritage Chrysler Dodge Jeep Ram Parkville are ready to help you!
Business Link Logo

Heritage Chrysler Dodge Jeep Ram Parkville is a BusinessLink Dealer!

Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.

Membership is free, with no dues or fees, and benefits include:
  • Next Available Bay Service: Members are always first in line for maintenance and repair work
  • Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
  • Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
  • Extended Service Hours: Longer hours mean your vehicle will be ready faster.

Call Heritage Chrysler Dodge Jeep Ram Parkville today at (888) 655-1484 to learn more

Check for Vehicle Recalls

Customer Reviews

  • ★★★★★ DEBHELMINIAK
    Very shady unethical business practices. Will never do business with them again. I had my own financing and they were doing everything they could to.force me to use their finance company, including saying it could be weeks before they would release the car to me if I didn't use their finance company. | Read Full Review
    5/10/2025 12:00:00 AM | DealerRater
  • ★★★★★ Trigger Therapy223
    I've been trying since late January to get a refund for the unused portion of a used car warranty, it is now the end of April. . I've made 4 in person visits and still don't have the promised refund. | Read Full Review
    5/1/2025 12:00:00 AM | Google
  • ★★★★★ catherine dimapilis
    Our sales person Brian Perry was amazing. He was extremely helpful. We came early for our appointment, got there and the car was already ready for test drive. The manager Jeremy was EXTREMELY fair on the pricing. He gave exactly what I was looking for on my trade and gave us a great price for the new car. They had trouble getting my | Read Full Review
    4/25/2025 12:00:00 AM | Google
  • ★★★★★ Donald Taylor
    Jeff was awesome, it was because of his persistence and patience, and his very laid back demeanor that convinced me to make the drive up to heritage to see what he had to offer. I was very pleasantly surprised and it was a decision I did not regret. I will definitely consider Heritage again,they will be at the top of the list!! | Read Full Review
    4/23/2025 12:00:00 AM | Google
  • ★★★★★ Brooke Lake
    10/10 would recommend Jeff! He was very friendly, patient and went above and beyond to make sure I got the Jeep I wanted. | Read Full Review
    4/19/2025 12:00:00 AM | Google
  • ★★★★★ L W
    I had a great experience buying a pre-owned Audi at Heritage, especially dealing with David Guzman. I couldn't have asked for a better, smoother transaction. David went way beyond my expectations to make sure all went smoothly, and it did indeed. David is a great salesman and Heritage is a good place to deal with. Everyone was ve | Read Full Review
    4/18/2025 12:00:00 AM | Google
  • ★★★★★ Rebecca Kinch
    Jeff webber was FANTASTIC and helped me get into my dream truck! Jeff was super mindful of my expenses and fiances and advised on best options for me. Jeff was extremely personable and cared! Thank you Jeff !!!! Highly recommend!!!!!!!! | Read Full Review
    4/16/2025 12:00:00 AM | Google
  • ★★★★★ charles desayou
    | Read Full Review
    4/16/2025 12:00:00 AM | Google
  • ★★★★★ Jordan Pope
    I called the dealership to order 2 bolts and 4 nuts. I’d found the part numbers on a mopar parts website. The parts rep told me that all of the parts were on hand and would be on will call. I arrived only to be disappointed that the price at the dealership was $126. Almost THREE times the amount as online. Even with a wholesale disco | Read Full Review
    4/16/2025 12:00:00 AM | Google
  • ★★★★★ Majdi Gray
    Hand a amazing experience at heritage Chrysler dodge. Everyone was awesome and thanks to David especially. He was very detailed about everything made me and my wife very comfortable. He was very knowledgeable. I can it was definitely a great experience thanks david | Read Full Review
    4/14/2025 12:00:00 AM | Google
  • ★★★★★ Abby Richardson
    My son and I went to this horrible dealership in Parkville, md to Purchase a 2025 jeep he traded in a2024 jeep, I was supposed to co signer he's the borrower. My son credit is in the 670-680 range, mine in 700- 720 range I'm retired my son is 30years old with a very good job making more than enough to get this truck. Come to find ou | Read Full Review
    4/9/2025 12:00:00 AM | Google
  • ★★★★★ Latease Lashley
    Mr. Andy Glass is the best! His car expertise and modest salesmanship sealed the deal for my new car. His product knowledge and professionalism is innate and his efforts of going above and beyond make him phenomenonal. I'll definitely encourage my friends and family to visit the dealership because of Mr.Glass. | Read Full Review
    4/8/2025 12:00:00 AM | Google
  • ★★★★★ Scott Krauch
    Andy Mike and James were very professional and nice.easy to work with and informative If your looking for a new or used vehicle this is the place to go | Read Full Review
    4/5/2025 12:00:00 AM | Google
  • ★★★★★ Rogue Decept
    Honestly this place finance is hands down the worst namingly Ariel. When I went in to cancel my warranties a year and a half ago I made it clear I was Autistic. That I didn't understand what I needed to fill out on the papers she handed me. Instead of staying with me to figure them out she walked away. So I was left with questions. W | Read Full Review
    3/25/2025 12:00:00 AM | Google
  • ★★★★★ Robert Akers
    I set an appointment last night for 10:15 a.m. this morning to look at a truck. I asked them to let me know if the truck was sold before I came over and they said they would call or email me. When I arrived Brian the salesperson said the truck was sold last night with no good explanation as to why they didn't contact me. Terrible cus | Read Full Review
    3/18/2025 12:00:00 AM | Google
  • ★★★★★ Steven Raley
    great team! thanks to andre and mike for making this a smooth experience. definitely will send my friends this way! Thanks for my new Jeep ! | Read Full Review
    3/14/2025 12:00:00 AM | Google
  • ★★★★★ heemi luck
    I can’t say enough great things about Morgan and the incredible patience, professionalism, and dedication they showed throughout my car-buying process. I’ll be the first to admit—I wasn’t the easiest customer. I had a lot of questions, concerns, and hesitations, but Morgan stuck with me every step of the way, never making me feel lik | Read Full Review
    3/14/2025 12:00:00 AM | Google
  • ★★★★★ Khatan zorigt
    | Read Full Review
    3/14/2025 12:00:00 AM | Google
  • ★★★★★ Ashley Santana
    my vehicle broke down Christmas Eve with manufacturers issue. No, it was not my fault. The engine had a giant crack in it and it required a replacement. I was told on four different occasions that it would be ready and it wasn't. They didn't call me on Thursdays to tell me that they had failed the due date. I had to call them at 3:30 | Read Full Review
    3/14/2025 12:00:00 AM | Google
  • ★★★★★ Ashley Santana
    my vehicle broke down Christmas Eve with manufacturers issue. Needed an entirely new engine new gaskets a lot of work!!! Took a very long time! I have a very hectic home life. My mother passed away without any notice while the vehicle was at the shop. I had no way to attend her funeral arrangements. It was horrible. I've been without | Read Full Review
    3/6/2025 12:00:00 AM | Google
  • ★★★★★ Jimy Chavarria
    I am writing to formally express my deep concern and frustration regarding a serious safety and health hazard caused by my 2021 Ram Laramie. Recently, while using the heater, I noticed a sweet smell inside the cabin. Initially, I thought it was an air freshener or something minor. However, the situation escalated while driving on th | Read Full Review
    3/6/2025 12:00:00 AM | Google
  • ★★★★★ Clayton Belcher
    Brian Perry was a pleasure to work with, he got me in and out with an excellent vehicle. I went to 3-4 dealerships prior to coming here and it was by far the best customer service. | Read Full Review
    3/3/2025 12:00:00 AM | Google
  • ★★★★★ Shelly Marie
    BAIT & SWITCH! BEWARE BEWARE BEWARE! they claim to have vehicles on the lot advertise that the vehicle is there then when you inquire about said vehicle, it's not on the lot it's in PA & won't pass MD inspection so they can't sell it here! Also had an appointment at 930am get there the sales person you were dealing with the evening b | Read Full Review
    2/27/2025 12:00:00 AM | Google
  • ★★★★★ Ashley Santana
    do not ever ever ever waste your money here my car has been sitting there for three months. My own mother died out of the blue and it's a manufactures warranty problem. They couldn't even give me a car to use to attend my mothers funeral the crackhead that was supposed to have my car done on Wednesday, 26 February I was promised my c | Read Full Review
    2/27/2025 12:00:00 AM | Google
  • ★★★★★ Joseph Gomez
    Buying a car from I'esha Washington at Heritage was such a breeze. She's a super helpful and positive salesperson. I really appreciated that she listened carefully to what I wanted and found me a car that fit my budget perfectly. I highly recommend working with her at Heritage! | Read Full Review
    2/25/2025 12:00:00 AM | Google
  • ★★★★★ Meaghan Kirkland
    I have been in the market to purchase my first car for a few months. We have shopped at a few dealerships and had experience with a few different salesmen. Our experience at Heritage felt different from the moment we reached out. We were contacted by 2 different individuals (Patrick and Andre) as well as a manager (Patrick… a differe | Read Full Review
    2/18/2025 12:00:00 AM | Google
  • ★★★★★ Adrianaflorescaltempa Adrianaflorescaltempa
    Muy buen servicio ?? | Read Full Review
    2/12/2025 12:00:00 AM | Google
  • ★★★★★ jasming
    My experience was great from beginning to end! Ms. I'esha was incredibly helpful, kind, and patient throughout the entire process. She was very knowledgeable about the different vehicles and made the buying process smooth and stress-free. Her hard work and dedication were truly appreciated. I highly recommend I'esha for anyone lookin | Read Full Review
    2/11/2025 12:00:00 AM | DealerRater
  • ★★★★★ Shiva Gharti
    Every person in the shop are very friendly and professional, they help in every situation. I love this place | Read Full Review
    2/3/2025 12:00:00 AM | Google
  • ★★★★★ Quante' Samuel
    Home in MD for the holidays and visited my local Jeep dealership for a simple oil change on my Jeep Grand Cherokee before driving back to NJ. Dealership completes oil change with included multi point inspection - no issues noted. 5 days later on 1/3 I noticed oil leaking under my Jeep. I immediately called the service department and | Read Full Review
    1/25/2025 12:00:00 AM | Google
  • ★★★★★ Kelly Rogers
    | Read Full Review
    1/23/2025 12:00:00 AM | Google
  • ★★★★★ Davina Sasser
    I purchased my first new car at heritage back in 2015, then again in 2022. Those experiences had me coming back. However, this last experience will most likely be 'my last' purchase, as I have had nothing but issues since my first inquiry. I'm not sure if this was because this time around I was dealing with the used side. The first d | Read Full Review
    1/21/2025 12:00:00 AM | Google
  • ★★★★★ Veronica Fisher
    | Read Full Review
    1/19/2025 12:00:00 AM | Google
  • ★★★★★ bconjour
    My experience was great from the start of the process. I simply asked about bringing the vehicle to a closer location so that I could take it for a test drive, and within minutes they had me set up for the next morning. This was my 2nd purchase from Heritage and happy with my choice. They even personally delivered the car to me at my | Read Full Review
    1/14/2025 12:00:00 AM | DealerRater
  • ★★★★★ Leah Litchfield
    Very impressed by our salesperson William Stewart. It was the first time buying a car was actually fun. He has a great personality and made the process quick and painless. For the final phase of our car buying experience we had Jeff Bejma, the finance guy, who was also super friendly and kept things short and sweet. | Read Full Review
    1/13/2025 12:00:00 AM | Google
  • ★★★★★ T&J Towing
    I called to get my truck worked on and the lady told me that an advisor is gonna call me. I believe his name is Richard, several hours past and no call. I then called back same lady said that she gave him the message and he would call me back Several more hours still No call. I would not recommend this place. It’s unbelievable. You t | Read Full Review
    1/11/2025 12:00:00 AM | Google
  • ★★★★★ Trinity Kinsler
    Had a wonderful experience today with Caleb in the service department. Extremely friendly and efficient! I hope he has a great day!!! | Read Full Review
    1/10/2025 12:00:00 AM | Google
  • ★★★★★ Sarah Zubrowski
    Edit (1/9/2025)- after 2 1/2 months we FINALLY got it back (took them 5 weeks to get us a loaner during those 10 weeks), now 3 weeks later the van shut down in the middle of the road again. This is now the 5th (6th?) time since April 2023. Absolutely ridiculous. Never again. I wish I had listened to my gut telling me to walk out of | Read Full Review
    1/10/2025 12:00:00 AM | Google
  • ★★★★★ Lester Vargas
    Nick Kam , was a Wonderful salesman he made a way for us to get a new car when there was no way for us to get it. He made a way for us to get it, highly recommend him If you’re looking to get a car | Read Full Review
    12/27/2024 12:00:00 AM | Google
  • ★★★★★ Sherriwalters-impact
    Would give a 0 if possible. I had work done on my car and picked it up on 10/8 after Heritage replaced a transmission selinoid. At the time it was fixed we had customer service issues and it took them 9 days to do a repair I was told would be done the next day. Less than 9 weeks later the check engine light came on and the car was ma | Read Full Review
    12/26/2024 12:00:00 AM | DealerRater
  • ★★★★★ Mable small
    It has been a wonderful easy experience to buy my cars here as a returning customer, they meet you has soon as you come in ,listen to your wants and deliver better. Bradford miles was my consultant, and Mr Gregg Smith was my finance manger ,they both made my vist worth while I'm a returning customer, and when it's time I will come ba | Read Full Review
    12/21/2024 12:00:00 AM | Google
  • ★★★★★ Chris Panagopulos
    You can't ask for a better experience buying a vehicle from Heritage CDJR Parkville. Andy Glass helped me buy my used Ram Big Horn, and it was a pleasant experience from start to finish. He's an extremely nice and personable guy, answered all of my questions, and made the process seamless from start to finish. Mike, the finance manag | Read Full Review
    12/9/2024 12:00:00 AM | Google
  • ★★★★★ Shante Freeman
    I'm drawing a blank on the names of all of the people I worked with but I know Jeremy was my salesperson. The gentleman who calculated my trade and the finance manager were all great. It was very clear every one of them was committed to helping to get my deal done. I got exactly what I wanted on my trade. I went in with a loan approv | Read Full Review
    12/8/2024 12:00:00 AM | Google
  • ★★★★★ Kacie Moon
    Sara Spillman is a phenomenal saleswoman. She made our experience pleasant and seamless. Make sure you ask for Sara! | Read Full Review
    12/6/2024 12:00:00 AM | Google
  • ★★★★★ Casa De Stefanski
    I just wanted to tell you and everyone thank you! Truly. You were all absolutely amazing and kind, and went above and beyond. I am surely sharing this amazing experience. Not only do I, but my husband and children LOVE our new family vehicle. We appreciate you all! Nick Kam (sales) Ken (manager) and the whole team!! | Read Full Review
    12/5/2024 12:00:00 AM | Google
  • ★★★★★ Serena Tiell
    Andy Glass was absolutely amazing. He was super helpful in helping me look for a car and even getting one from another lot for me was no trouble at all | Read Full Review
    12/4/2024 12:00:00 AM | Google
  • ★★★★★ T. T.
    Found my wife the exact pickup truck she'd been wanting even in the right color! Sara Spillman was absolutely fantastic to work with and so super sweet! | Read Full Review
    11/30/2024 12:00:00 AM | Google
  • ★★★★★ Mel James
    Would proved “0” if allowed. Talked to Nick ont he phone and we scheduled and appointment for 10am yesterday. I drove 90 minutes only to find out Nick never showed and the dealer was closed. I Have purchased 3 vehicle from Heritage in the past 4 years and never had been treated like this in the past. | Read Full Review
    11/29/2024 12:00:00 AM | DealerRater
  • ★★★★★ Dave Busch
    Bought a used Ram 1500 from CDJR of Parkville from out of town. Spoke to several members of the sales team and they were all great. Kyle and my salesman Michael Lanci were extremely helpful and patient with all of my questions and requests for information on the vehicle. On the day of purchase Michael rearranged his schedule to ge | Read Full Review
    11/24/2024 12:00:00 AM | Google
  • ★★★★★ Carissa Look
    These people tried to get me to pay for FOUR NEW WHEELS when all I needed was a $15 tire patch! I asked them to look into a leaking tire and they said they could not find the source of the leak and suggested I had corroded wheels and needed to replace all four of my wheels! I took my car to Schultz Automotive for a $15 tire repair in | Read Full Review
    11/24/2024 12:00:00 AM | Google
  • ★★★★★ Dev Parent
    Worked with Andy Glass! Was a great salesman and he got me into my beautiful jeep. The inspection deep dived and I ended up better than I was starting. Love the team there, they’re very attentive | Read Full Review
    11/17/2024 12:00:00 AM | Google
  • ★★★★★ Kevin Mooney
    I recently purchased my 2024 Gladiator from CDJR of Parkville and I love it. I want to personally thank Kyle, Hal, Brad and my salesman Gerald. They addressed all my concerns and budget requirements and never once tried to take me beyond my budget like other dealers do. I was very impressed with the transparency of the deal on thier | Read Full Review
    11/12/2024 12:00:00 AM | Google
  • ★★★★★ Andrew Newman
    Just wanted to thank Andy Glass for trying to help me find the exact vehicle I was looking for. Even had me looking at the new Ram! | Read Full Review
    11/12/2024 12:00:00 AM | Google
  • ★★★★★ Mike
    I am currently shopping for my next vehicle and Andy Glass has made me feel very comfortable with the car shopping process at Heritage. He has been very receptive and supportive of helping me find the right vehicle for me and my budget. He is very knowledgeable and his approach to the sales process and communication has been perfect | Read Full Review
    11/12/2024 12:00:00 AM | Google
  • ★★★★★ Sandra Marquess
    I'm looking for a vehicle for my Grandson. I'm always leary about walking into any dealer ship. Until now, we had the sweetest young lady assisting us, her name is Sarah Spillman. Looking forward to working with her when it's time to purchase. | Read Full Review
    11/11/2024 12:00:00 AM | Google
  • ★★★★★ Matt Ehrhart
    I had a great experience purchasing a Tesla at Heritage! Normally I'm not a fan of the dealer process, but the salesperson I worked with, Andy, was awesome to work with. He was honest, engaging, and not pushy at all. Even after a mix-up on my initial test drive, he went above and beyond to fix it quickly. The rest of the process was | Read Full Review
    11/11/2024 12:00:00 AM | Google
  • ★★★★★ Coach Tammy Brown
    Wow!!!!!!! I came in the other day and spoke with A Mrs. Sara Spillman, about a Truck That I was interested in. after going to so many different dealerships I finally found this one. I'm telling you I felt like I was right at home with a long time family member. Her customer service skills was out of this planet Just even talking abo | Read Full Review
    11/11/2024 12:00:00 AM | Google
  • ★★★★★ Russell M
    Great place to buy a vehicle! Bought a nice ram from there and couldn’t be more pleased. The atmosphere was amazing. Decent price on the truck! Mike L, Harrison, and Antonio not only got me a great deal on a truck but also treated myself and my family like family! They were very respectful and caring. They went above and beyond! They | Read Full Review
    11/11/2024 12:00:00 AM | Google
  • ★★★★★ James Jones
    Heritage in Parkville does a great job! Sarah Spillman has been great with supporting me with my purchase. I really appreciate how she goes above and beyond. Superb saleswoman and representative. | Read Full Review
    11/10/2024 12:00:00 AM | Google
  • ★★★★★ sherrie hollis
    Thank you Sara for your outstanding customer service and taking care of me helping me buying 23 Ford Bronco outer banks sport and for going above and beyond to get it here from PA dealer and checking up on me and following up. Most people don’t do that if your looking to buy I recommend Sara she will take care of you she also sold my | Read Full Review
    11/10/2024 12:00:00 AM | Google
  • ★★★★★ jasmine babb
    I came to Heritage to browse for a car Sara greeted me and was super helpful she went above and beyond unfortunately i couldn’t get the car i wanted because of my own personal reasons but I will be back and hopefully I will get Sara as my salesperson | Read Full Review
    11/10/2024 12:00:00 AM | Google
  • ★★★★★ Kathy Spillman
    I went to Heritage CDJR's Parkville location to buy a car. The salesperson, Sara, was very knowledgeable and went above and beyond to work out a deal for me. Although she worked diligently, we were unable to make a deal. Still, I appreciated her honesty and willingness to help. | Read Full Review
    11/10/2024 12:00:00 AM | Google
  • ★★★★★ Sir Milan
    Sarah was a great help in my car shopping experience she made sure I was pleased with the vehicle and its features | Read Full Review
    11/10/2024 12:00:00 AM | Google
  • ★★★★★ Jennifer Marquess
    I've shopping around for a vehicle for my son, for next year. So, although I didn't make a purchase yet, I will be soon, and I know EXACTLY who I'm having help me again. Her name is Sara Spillman, she was the kindest, polite, informative, knowledgeable, young lady. I honestly forgot I was in a dealership. Didn't have the pushy, all i | Read Full Review
    11/10/2024 12:00:00 AM | Google
  • ★★★★★ Hugh Stewart
    Sara Spillman was wonderful to work with, I pulled up and was outside looking and in her pacing , jumped in and ask me all the correct stuff and her energy made me look no where else , and im happy 3 months later with my 1500 Ram.... please ask for her, she even checks on the client and makes it her business to go above and beyond | Read Full Review
    11/10/2024 12:00:00 AM | Google
  • ★★★★★ Timothy Gerlach
    | Read Full Review
    11/8/2024 12:00:00 AM | Google
  • ★★★★★ Jennifer Leight
    We have had great experiences with their sales team but their service department is a complete joke. I have had multiple experiences where they don’t even look at the vehicle before they tell you the service is not covered by warranty and try to sell you a part. The woman that works there has a terrible attitude. | Read Full Review
    11/6/2024 12:00:00 AM | Google
  • ★★★★★ Kevin Mooney
    I was in to have my vehicle serviced and wanted to mention my service advisor Dave Phelps. He did a great job had a great attitude and got me in and out on time. Thank you! | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ Flamingo Mom Cassie
    HERITAGE OF PARKVILLE WINS in my book. Great experience with the team of Parkville and not wasting a buyers time. New Car Sales Jalen Bobb from Heritage Jeep Ownings Mills lost out on a deal by misrepresenting himself. Inquired about a vehicle and he was directly asked do you have this car on your lot at his location. He stated ye | Read Full Review
    10/24/2024 12:00:00 AM | Google
  • ★★★★★ John
    | Read Full Review
    10/24/2024 12:00:00 AM | Google
  • ★★★★★ Sarah Zubrowski
    I wish I had listened to my gut telling me to walk out of the sales office, but I didn’t, and instead bought a Chrysler Pacifica in April 2023 and have regretted it every day since June 2023 when the transmission failed. It has now been 18 months and our van is currently in their service lot for the FOURTH time in the span of a year | Read Full Review
    10/24/2024 12:00:00 AM | Google
  • ★★★★★ Jessica Squires
    Bought a used vehicle from Heritage almost three years ago. Turns out, they sold me someone else's problem and did not disclose that to me. They sold me a suv whose transfer case failed before 40K miles, and replaced it with a transfer case from a junk yard. Which failed again, before 90K miles. This was not in the Carfax. Just know | Read Full Review
    10/18/2024 12:00:00 AM | Google
  • ★★★★★ Axs2pid
    Had a miss fire issue in the number 4 cylinder on a 300c I was vey adamant on the number 4 cylinder and the tec said it was jumping to number one cylinder. Never received a phone call on the work that was being done. The next call I received was we replaced the lifters on the left side and that will be $2400 the never cleaned the hea | Read Full Review
    10/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ KJAGepfer
    Andre went above and Beyond. Sent us a video of the car to help get the process started since we were out of state. He had the car staged when we arrived and showed great hospitality. Made the process painless and quick. Would certainly rate a 10 out of 10 if possible. Look forward to dealing with him in the future. | Read Full Review
    10/10/2024 12:00:00 AM | DealerRater
  • ★★★★★ Kpeters
    We had a great experience from the start. Everyone at the dealership went above and beyond for us. Brad answered some questions for us through email and over the phone, and then Jeremey took care of us once we got to the dealership. They were knowledgeable, professional, and very kind. They made the process easy and very pleasant. Th | Read Full Review
    9/24/2024 12:00:00 AM | DealerRater
  • ★★★★★ Katrina Peters
    We had a great experience at Heritage! This was our second Jeep purchase from them, and we will not go anywhere else! From the start the manager Brad went above and beyond to help us out, and our sales person Jeremy was so knowledgeable and kind. They both made the car buying experience easy! Thank you guys again! I highly recommend | Read Full Review
    9/20/2024 12:00:00 AM | Google
  • ★★★★★ Claudia Duncan
    Brian Perry is amazing and I appreciate everything he did. He is excellent at what he does! | Read Full Review
    9/18/2024 12:00:00 AM | Google
  • ★★★★★ Kevin.kempske
    Excellent experience all around. I would highly recommend the dealership to friends and family. Thanks | Read Full Review
    9/16/2024 12:00:00 AM | DealerRater
  • ★★★★★ William Chambers
    It was a very nice experience, and the part I needed was right there, so that was very nice as well. I think I will be seeing you all again. Thanks ??. | Read Full Review
    9/14/2024 12:00:00 AM | Google
  • ★★★★★ N W
    Bought 2 cars here in less than 2 weeks. 1st one the brake caliber fell off while I was driving which could have killed me and then we traded that one back in and bought another jeep and had it a few months and now the AC system went up and it took over 2 weeks just to get the part and on top of that they want my car for 2 days to fi | Read Full Review
    9/9/2024 12:00:00 AM | Google
  • ★★★★★ Brittney Keith
    Honestly, it was the best car buying experience we’ve had. We used cargurus to help us find what we were looking for and it led us to Heritage in Parkville. There we met Jeff who took us out on a test drive and made the paperwork process super easy. This is the second vehicle we bought from there in four years. And if we need a new c | Read Full Review
    8/26/2024 12:00:00 AM | Google
  • ★★★★★ Susan Romero
    Bought a Jeep 2 months ago. Was supposed to get a 2nd key-fob, still waiting.... | Read Full Review
    8/5/2024 12:00:00 AM | Google
  • ★★★★★ Karb Kings
    I had an appointment with the service department because my right door pad is coming unglued. Turns out this is common. When I took it in they wanted me to leave it for evaluation. I was amazed that it would take them up to two hours to look at my car. I also asked if the wheel sensors I got from them are covered if I used the in aft | Read Full Review
    8/5/2024 12:00:00 AM | Google
  • ★★★★★ Lindsey Baker
    My wrangler 4xe needs a new HV battery and currently still in shop for a month. Called and left numerous messages asking for an update and still have spoken to no one. Jeep wave customer service has luckily been helping but I’d never buy a jeep from this particular location because of their service department. | Read Full Review
    7/29/2024 12:00:00 AM | Google
  • ★★★★★ ??????? ???????
    No options for track parking | Read Full Review
    7/28/2024 12:00:00 AM | Google
  • ★★★★★ Marco Mangione
    We had a fantastic experience with nick! He was genuine and helped answer all of our questions. We were very comfortable working with him. | Read Full Review
    7/27/2024 12:00:00 AM | Google
  • ★★★★★ PenniPinchers Podcast
    Energy here on a saturday is trash if this wasn’t the only dealership nearest to me i wouldn’t return. Walked and for 10 mins not one spoke up o me or even said hi …. poor customer service which is just plain ol’ sad | Read Full Review
    7/27/2024 12:00:00 AM | Google
  • ★★★★★ pittxc33
    Jeremy and the staff at Heritage did an outstanding job the whole way through my car buying process. They were fair, honest and courteous throughout the process. I would highly recommend them, and in particular Jeremy, for those customers wishing to feel comfortable and fairly-treated when buying an automobile. | Read Full Review
    7/25/2024 12:00:00 AM | DealerRater
  • ★★★★★ Lisa Mitchell
    Jeff Webber was great—both personal and professional, enabling me to trust that I was in good hands when purchasing my first Jeep—a long awaited milestone. Thanks Jeff! | Read Full Review
    7/24/2024 12:00:00 AM | Google
  • ★★★★★ Oliver Mann
    Absolutely amazing experience from the moment I walked in to the moment I left with the car. The staff here is so attentive it almost seems unreal! By the way, the car I bought is doing great and if there was an issue, Cody would resolve it quickly. | Read Full Review
    7/19/2024 12:00:00 AM | Google
  • ★★★★★ Desi Miller
    Huge thank you to Jim in the pre-owned Sales department! Super kind and helpful! Highly recommend his services! | Read Full Review
    7/15/2024 12:00:00 AM | Google
  • ★★★★★ joe silvestri
    This rating is for the service department. Don't say you did something and didn't. I'll leave it at that. I'm taking all my cars elsewhere for any service needed. Thanks | Read Full Review
    7/15/2024 12:00:00 AM | Google
  • ★★★★★ Rhonda Chase
    I purchased a 2019 Dodge Journey I've always had it service at peritas Chrysler Dodge in parkville No one has never did any other service on my vehicle but them when I brought the vehicle I purchased a extended powertrain warranty that covers the engine transmission all around on May the 16th 2024 my car stop while I was driving it h | Read Full Review
    7/13/2024 12:00:00 AM | Google
  • ★★★★★ rhondarokia90
    He does not look out for his customers heritage service department is the worst Try another one This one is not a good service | Read Full Review
    7/13/2024 12:00:00 AM | DealerRater
  • ★★★★★ Hayatte Koulamallah
    Had an excellent experience there. Sara was my initial sales person but couldn’t help me when I came in so Andre took over. He went above and beyond to get the car I wanted. I barely dealt with the manager and to be honest, both Sara and Andre handled the situation so good that I didn’t even want to talk to him. Will definitely come | Read Full Review
    7/11/2024 12:00:00 AM | Google
  • ★★★★★ Judy Slide
    | Read Full Review
    7/3/2024 12:00:00 AM | Google
  • ★★★★★ Benjamin Weibell
    The service was straight forward, friendly, and professional. Nick was knowledgeable and very helpful throughout the whole process. I would definitely work with this dealership again! | Read Full Review
    6/29/2024 12:00:00 AM | Google
  • ★★★★★ Chris B.
    Jeremy provided us with a great car-buying experience for our 2023 Jeep Gladiator. He is a great communicator and kept us informed via email, phone and text all the way until we stepped foot in the showroom. Then, we guided us through all of the typical paperwork and forms faster than any other time we have bought a car. I highly rec | Read Full Review
    6/12/2024 12:00:00 AM | DealerRater
  • ★★★★★ Avona Lee
    Brian Perry helped me out so much. I got a brand new wrangle and it is lovely | Read Full Review
    6/7/2024 12:00:00 AM | Google
  • ★★★★★ gwen irving
    Brian Perry is so awesome, he was an amazing help in getting my daughter her brand new car. | Read Full Review
    6/7/2024 12:00:00 AM | Google
  • ★★★★★ Michelle Campasino
    6/4 Please pinch me! Please, someone, get me out of this nightmare that just will not end. This has to be the worst car dealership in Baltimore. After writing and posting my first review, I received a call from the GM, Brad. When our communication broke down, Brad had his boss, Hal, call me. The Director of Operations, or the Regiona | Read Full Review
    6/4/2024 12:00:00 AM | Google
  • ★★★★★ kielywoodward
    Jeremy was wonderful! This was my first “big girl” purchase since graduating college and entering the adult world, and I had never owned or leased a car before, so I was unsure of all the details that go into it but Jeremy explained everything very thoroughly and made sure I understood everything I was agreeing to and got me into my | Read Full Review
    5/29/2024 12:00:00 AM | DealerRater
  • ★★★★★ derek reed
    Michael Lanci and the fiance department helped me in everyday possible to get a great deal done. They was helpful, friendly, patient, and knowledgeable. I would recommend this dealership to anyone! | Read Full Review
    5/19/2024 12:00:00 AM | Google
  • ★★★★★ Michelle Campasino
    Long story short •Bought 2018 Wrangler, on 2/28/2024, • Sales person Ray West not returning calls, need a date to drop jeep for agreed repairs. • Ray West left dealership, dropped jeep off on 3/30/24 Went over repair list with Noah Mgr of used car dept. • 5/6/24 No communication, No work has been completed, Again No return call from | Read Full Review
    5/19/2024 12:00:00 AM | Google
  • ★★★★★ Kayla Bass
    Update on speaking with another Manager. Matt was great. He understood where the issue was and corrected it right away. I was able to get the issue fixed within two hours or less. He told me if I ever had anymore issues to please reach out to him. The customer service I received late yesterday afternoon and today was great from him. | Read Full Review
    5/16/2024 12:00:00 AM | Google
  • ★★★★★ Kayla Bass
    Poor customer service. I am very upset with the type of treatment I received when I spoke to the service manager on 5/15/24. While speaking with him I was letting him know about an issue that went on when I came in for an oil change on 5/14/24. After I expressed myself all he got from the conversation was that I only paid this amount | Read Full Review
    5/14/2024 12:00:00 AM | Google
Bigger slider photo 0 Bigger slider photo 1 Bigger slider photo 2 Bigger slider photo 3 Bigger slider photo 4 Bigger slider photo 5 Bigger slider photo 6 Bigger slider photo 7
of 8
close button